California Development & Funding Company

I was never notified that there would be a one dollar charge to send me a billToday when I tried to sign up for E-billing to avoid this needless surcharge, I was unable to proceed unless I signed up for a wow email accountI called customer service and waited over minutes on hold ( they've never taken less then minutes to answer)I was told that I was correct there was no way to proceedI asked if I could have the bill emailed directly to me in PDF (or some other suitable format) and was told no, if it was emailed to me, it would simply be a link to their online site which would require me to register an email address I do not wantI do not understand why I must be forced to create an email account that will not be used, and will only serve as a potential informational liability (it's another online account that contains personally identifiable information that could be compromisedIt will not be monitored because I will not use it)

I was lured into a contract that was quoted at $a month taxes and fees included My bills show that I am being charged way over that amount I am also being charged late fees even though I have auto payment enrolledother than being scammed I dont know how that could possibly happen

I was charged a $termination fee when I had to discontinue service because I moved out of stateIt is perfectly legitimate to have a termination fee as part of an agreement if you continue to reside in the residence in which you obtained serviceHowever, my family and I moved over miles away for employmentThere was no allowance by this company for termination in the event of a moveWOW does not provide services in my new location of Niles, MichiganHaving a termination fee without any allowance whatsoever for a move out of the service area is a very poor business practice

I called in mid August to have my service discontinued When asked what day I would like to have a technician come remove the modem, I specifically asked if anyone had to be home and was told "no" Since the residence was an apartment, I assumed they technician would get the property manager to let him or her in and requested the modem be removed on 8/21/ On 8/22/17, I stopped by to ensure the equipment was gone and return my keys The modem was still there, so I removed it, turned in my keys and called Wow I spoke with a representative who said I would have to drive it back (closest location is at least an hour away) or be charged $for it When I asked to speak with a manager, he "remembered" that they could also send a pre-paid *** box sent to my new address for me to return the modem I agreed The box did not arrive so I called again around 8/31/to inquire I was assured that another box would be sent and arrive in 3-business days It did not arrive either

I have not ordered any services or products from WOW*INTERNETCABLEPHONE
I have not signed any contract to do business with WOW*INTERNETCABLEPHONE
The following charge appeared on my *** *** *** checking account statement: 09/20/WOW*INTERNETCABLEPHONE ###-###-#### -
My checking account has been charged without my consent for WOW*INTERNETCABLEPHONE services and/or products

Our "agreement" will be up with WOW May We are moving to our new home in less than miles from our current addressI called to tranfer services to our new homePer the Rep and management, they will still charge an EFT of $per month still left in agreement eventhough they DO NOT offer services in the area I am moving to nor will they have it in that areaOther local companies if not offered services to a new location then the contract is terminated and EFTs are waivedI dont think this is right at all since services are not offeredIt's one thing if I were switching to another provider or canceling the agreement if I didnt it want it but to not offer services and still charge me is not right at all! I went to the local store and they were no help with the issue and states it's a corporate matterNo one can give me a corporate phone numberWhen googling all you get is an address, no phone number(except for their customer service line)Isn't it illegal to take money f

I agreed to get WOW cable based on the channels they offered, but now they have discontinued the only Alabama new station *** in Montgomery and said that the Georgia station was the same, it isn't I have to change cable companies now because they won't let me out of the so called contract I have contacted executives with no compensation We have watched Alabama news for years at and pm We signed up the cable based on the listing of channels including *** in Montgomery Now they have discontinued that and I should not be liable since they are not fulfilling what was promised
thanks

Every bill I have received is incorrectMy first bill had a $install charge I was not informed of My second bill charged me for a magazine I did not request My 3rd bill now states that the amount due is higher than the total of new chargesis the amount of the magazine I did not orderI contacted customer service and when I initially asked for my complaint to be escalated, I was told to call back After insisting on speaking with a supervisor, I was told that the amount die was correct because it was my monthly amountThere was no reasonable explanation of the difference in prices

Before I signed up for this cable service, I asked their representative if the bundle price included the cable boxes, DVR and HDI was told that the price included everything and the only additional charges would be taxes and feesI received the first bill and was charged for equipmentI called and they stated it was an error and it would be removedI received the second bill and they're again charging for equipmentI told them their offer states "Includes equipment for two tvs"I am now being told that I'm getting a DISCOUNT on the equipment but that's only for monthsI signed a two year contract because it states the equipment is INCLUDED

I am a WOW customer I purchased their 100mbps plan for $ They guaranteed that I would receive 100mbps Unfortunately for me, I have not received anything near what was advertised or promised I called on several occasions to inform WOW not my services are nothing near 100mbps, but I would be satisfied with at least half Each month they collect my payment but are yet to provide the services I am being charged for This has become a problem and is causing me unnecessary stress
I am upset because all I want to receive the services that I am paying for Each time I call to inform WOW that the service is horrible, I get this response, "I can't see anything wrong, there is nothing showing on my screen of an outage in your are; everything is fine." I began taking speed test to support my claim Soon after, they sent a technician out As expected, the problem is your modem, he said I told him this is one of your company's recommended modem He recommended that I get

This company's customer service is horribleWe are constantly having issues with either our phone, internet or cableI have lost patience after scheduling an appointment to which no one showed or called to say they were not showingThis was after I had to take off work because they would not work with us on a convenient time for usThere is no excuse for standing someone up for a scheduled appointmentOur cable has been acting up for weeks and all we were offered was a $credit for the missed service callAt the beginning of the year, we scheduled an appointmentThey showed up a the wrong time and we weren't home and they charged $It's time for Madison, Alabama to offer more optionsThis company is a JOKE!

WOW cable service offered a two year contract for dollars a month with a contract for a yearI presently have their
service and it cost almost times that amountI decided to apply for the service and they refused to allow me to have the serviceThey stated that it was only for new customersThis was not listed in the advertisement nor in the fine print on the web site

I have requested to have service out of my name on january 13thA relative im not close with told me she called to put service in her nameBut instead of them putting services in her nameThey re opened the account dropped off boxes and im still being charged for services

I signed up for WOW cable in April, I told salesman I was moving in August, I was told if they do not provide the service in the area that I move to then the contract would be null and void I was sent a bill with a credit of $and I called to find out I would receive it They tell me its being applied to the early cancellation fee I have excellent credit but I refuse to pay a bill when I'm not receiving any services Can you help me

I have been a WOW customer for tntrrnet and local phone services for many years On May 29, 2017, I made a phone call to WOW to find a way to lower my monthly bill I was On 'phone and Internet bundle' for $plus tax I called *** customer service lineAgent *** answered my phone call I told her any way to lower my monthly bill, she told me to sign up one year contract which would lower my bill about to dollars a month I received this month's bill for $Shocked, I called WOW, they lowered my bill to $ Agent *** did not follow legal procedure to let me know I can cancel yearly contract within days and did not tell me the new contract is for $per month before tax All she told me is it would lower my monthly bill by $to $per month

I recently pulled my monthly credit report to find that WOW had sent my account into collections for $dollarsAfter calling customer service to inquiry about this amount and why I never received a bill from them about itAlso I closed the accounts a month prior to me departing overseas and left with a zero balanceCustomer services told me it was a charge for equipment that I returned back to them

I was tricked into having WOW installed in my homeThe Salesman who signed up promised me services that I found out two hours after the installation and began calling customer service and for four hours I repeated my struggle time and time againI spoke with the supervisor then the supervisors supervisor *** ID# *** who explained there would be a huge investigation that would take up to hours to complete and then he personally would call me to fix my problemThat was June 28th the same day I had WOW installedIt is now days later and no call form *** *** or anyone else at WOW So I called WOW only to be told there is no investigation in my files and *** ID# *** is on vacation
Although there were many mistakes on WOW's behalf my main issue started out with the services I signed up for over the phone included my phone services internet and medium cable that I could control by pausing rewinding ect for $monthly before taxesI immediately discove

Monday (710/17) I called and ordered a WOW! bundle (phone/internet/cable) The rep told me after taxes it would be about $142/Mo for the bundleI agreed and had it installed Thursday (7/13/17)The installer was late to BOTH time windows he provided After installation I started going through the channels and I noticed some missing from the bundle I ordered days ago I called customer service and after a long wait I was told I ordered a different smaller package (with no *** ** which is my daughter's favorite, so that's wrong) and then she told me the bundle is now $167/mo I then speak to a supervisor who seemed helpful at first He even went back to listen to the 17min call I made on Monday to order service He then came back and said he heard no mention of $142/Mo from his rep and also didn't hear me ask for a certain package Which means he wants me to believe I was never quoted an estimate and never asked for a bundle I asked how I hear this recording because both wer

In Dec of 2016, I upgraded my WOW internet from 10MBPS to 60MBPS
When asked the technician if I need to upgrade my modem, I was informed that it's not necessary and just restarting would suffice
Recently in March this year, I reached out to WOW for Internet issues and they informed me that even though my internet speed is 60MBPS, my model can handle only 10-MBPS maximum
Over last 15+ months, I've been paying $extra for upgraded internet ($for 10MBPS to $80+taxes for 60MBPS) and so far I've been charged $($X 15) more even though I've been supplied only 10-MBPS

We signed up for Wow Cable in March and signed a year contractAt the end of April circumstances changes and we moved on 6/15/ I called Wow to set up a transfer of service to our new addressThey informed me that the new homes association does not allow WowThey said if I have the President of the association allow them to service the condos then I can keep my serviceI call the PresidentHe agreedI called Wow back to get things movingThey then informed me that it’s not that they are not allowed, it’s that they are not in my new area so I won’t be able to get the serviceThey then informed me that they will still be charging me $for an early termination agreement even though I tried to keep the service but was unable to due to them not being in the new areaI have called multiple agentsNo one was willing to helpI called the executive line and they refuse to waive the fee as well as refused to let me talk to another manager and hung up on me It is morally a