California Development & Funding Company

My cable television has not been working for two days! Called to troubleshoot and tech could not figure out what was wrong I was told that no one could come out to check my system until Monday I called on Friday! Tried to call again the next day, Saturday, and was told no one can help me and to call back in hours I asked the tech if he was serious and he literally said to call back for help
*I am paying for HD boxes and digital non HD along with Internet and Phone This is a major problem since no one can help me until Monday?!
I was on the phone with a tech for over an hour trying to troubleshoot last night because I am having friends over today to watch College Football but can no longer do so due to this issue Many people have to cancel plans

I called in mid August to have my service discontinued When asked what day I would like to have a technician come remove the modem, I specifically asked if anyone had to be home and was told "no" Since the residence was an apartment, I assumed they technician would get the property manager to let him or her in and requested the modem be removed on 8/21/ On 8/22/17, I stopped by to ensure the equipment was gone and return my keys The modem was still there, so I removed it, turned in my keys and called Wow I spoke with a representative who said I would have to drive it back (closest location is at least an hour away) or be charged $for it When I asked to speak with a manager, he "remembered" that they could also send a pre-paid *** box sent to my new address for me to return the modem I agreed The box did not arrive so I called again around 8/31/to inquire I was assured that another box would be sent and arrive in 3-business days It did not arrive either

I have been a customer of WOW since approximately August of During this time they have provided fairly consistent with minimal interruptions to my service I recently renewed my contract and was expecting to have service provided by WOW for the next months
However, a personal situation happened and I found myself moving to a new home that WOW does not serviceI asked them to provide service to my region, and received no responseI asked about canceling my service because WOW would not provide service to my new locationI was informed it will cost me dollars to do so, because I was breaking the contract
This is an unreasonable practiceIf you as a service provider are unable or unwilling to provide a service to an area then it should not be on your customer to pay a cancellation

I was never notified that there would be a one dollar charge to send me a billToday when I tried to sign up for E-billing to avoid this needless surcharge, I was unable to proceed unless I signed up for a wow email accountI called customer service and waited over minutes on hold ( they've never taken less then minutes to answer)I was told that I was correct there was no way to proceedI asked if I could have the bill emailed directly to me in PDF (or some other suitable format) and was told no, if it was emailed to me, it would simply be a link to their online site which would require me to register an email address I do not wantI do not understand why I must be forced to create an email account that will not be used, and will only serve as a potential informational liability (it's another online account that contains personally identifiable information that could be compromisedIt will not be monitored because I will not use it)

HORRIFIC EXPERIENCE WITH WOWI went online October 5th and signed up for new internet serviceI received an email confirmation saying Welcome to Wow, my appointment date and time, and an order confirmation numberThey didn't show upI called to find out whyI was on with a rep for about minutes before she told me she needed to get me to someone elseThis is where it really went southI was connected to Jeremiah, ID #***He started asking me my name, phone number, address, etcI can't believe I'm starting completely over! He then tells me this long story about Wow's internal process when an online order is placedI had to ask him to take a breath so I could speakWhile doing so, he cut me off several timesHe then insists I never placed an orderI explained I have the email confirmation up at this very moment and he continues to tell me I never placed an orderI asked for a supervisor and he tells me I wouldn't be able to speak to one but he can get my order placedI took his info and hung upI called back to get a number or email address for corporateThe lady insisted she needed my name, address and phone number first although I am not in their systemShe finally gave me a number, ###-###-####By the sound of the options, it seems this was for their internal help deskNonetheless, I waited on hold for minutes until I finally hung upI called back to my current service provider and negotiated a new promotion to stay with themI will never attempt Wow again!

I got WOW Cable as my TV & Internet providerI had to pay an installation fee for them to install my new servicesThe installer spent over hours installing because he could not get the TV or internet to work properlyHe did finally get things to work, however, for the next months I had constant issuesWhile watching TV, the picture would freeze & the cable box had to be reset; the internet would loose connection & the modem had to be resetThis would happen several times every day and I could not use these productsWhen I called WOW Cable to complain, hey would remote in & tell me there were no issuesThey offered to send a technician to my home to repair it for a feeI refused to pay a fee for them to repair their non working products & after multiple unsuccessful attempts to resolve the issues with WOW Cable, I canceled my serviceThey charged me an early termination fee which after multiple phone conversations with WOW Cable was supposed to be remove

These guys are con artists! They removed my auto pay and tried to charge me late feesThey tried to change my monthly fee which I entered into a year contract and then to top it off, they charge me for some sort of cable "magazine" and I don't even have cable!!!!

Before I signed up for this cable service, I asked their representative if the bundle price included the cable boxes, DVR and HDI was told that the price included everything and the only additional charges would be taxes and feesI received the first bill and was charged for equipmentI called and they stated it was an error and it would be removedI received the second bill and they're again charging for equipmentI told them their offer states "Includes equipment for two tvs"I am now being told that I'm getting a DISCOUNT on the equipment but that's only for monthsI signed a two year contract because it states the equipment is INCLUDED

Wow has failed to correct an issue with our internet being slower than what we contractually agreed to, 300MbpsThat being said, we were offered this speed as a potential fix to constantly being too slow(as compared to agreement) and specifically due to the internet "dropping out" mid dayMy wife works from home and this directly impacts here jobWe made several calls where we were told that we needed a rest and hadn't had one, the resets were done and the problem persistsThey told us each time the "may need to replace the router, but they'd try this firstThey sent a tech to the house who said now we were getting "too much internet" and that was slowing us down and he was going to have maintenance come cut it back, he then told me "maintenance doesn't really talk to customers, it's not their thing"The problem persistedWe called again on 4/to explain we were still having issues and we 'were offered a $credit on our $billWhile the internet terms of service state the

I switched from Brighthouse to WOW in March since WOW offered a similar bundle at a much lower price BrightHouse monthly billing was approaching $for Cable, Internet and home telephone service WOW offered a similar package for $and I agreed to pay an additional $for unlimited long distanceI was told my quote - including taxes and fees would be approximately $ My first bill from WOW for March included partial month fees and I paid $ April bill was $ I called to complain and was told that my bill should be $and that is what I paid I asked for a corrected bill and was denied It is now May and the bill is once again $ After speaking with customer service, WOW has refused to honor their original quote of $and refuses to correct the bill They claim that WOW never quotes with taxes and fees and they need to review thier records They have already credited the current bill with $but have not adju

Every bill I have received is incorrectMy first bill had a $install charge I was not informed of My second bill charged me for a magazine I did not request My 3rd bill now states that the amount due is higher than the total of new chargesis the amount of the magazine I did not orderI contacted customer service and when I initially asked for my complaint to be escalated, I was told to call back After insisting on speaking with a supervisor, I was told that the amount die was correct because it was my monthly amountThere was no reasonable explanation of the difference in prices

I rendered payment to WOW for services due, and they are refusing to acknowledge that payment, despite the fact that I provided a proof of payment from my banking institution

I arrived home from work around 3:p.m I notice that the contractors for WOW were planting a line and had dug up an area at the end of the driveway I then noticed that the water hose had been pulled to the end of the driveway and the water had been used I am not sure how much or how long they have been using it Around 3:a black male knocked on the door and asked to use the water to wash himself off Another black male was already at the water faucet getting ready to turn it on I told him that someone had already been using my water He stated, that they only pulled the water hose out to the end of the walk way I told him it was evident by the water around the walk way that it had been used I told him he could not use my water

I was going to switch to WOW from time warner because I pay too much at TW to only have internet part timeThey are to lazy to replace the cable line and have switched out boxes times in monthsI was happy to switch to WOWThey promised a better price for higher speeds and that they would re-install a new lineAfter discussing with customer service, we decided to keep TW phone until after wow came to do the internet so the worker would have no choice but to run a new lineI was at work when wows tech showed up and my elderly parents were there waiting on himEven though the service is in my name, he duped my parents into signing up for phone and said he'd come back after the number ported to install with the already established lineWhen I found out I was irate! I called wow and explained their tech was too lazy to run a line and they promised me internet today and they need to send their tech right back or I will not move forward with their serviceThey were unable to send anyone back to meIt was ridiculousThe same problem I was having with TW, I had with them-LAZY TECHS!! Now I still have TW with slow speeds and service that goes in and outWOW offered no resolutionSeverely disappointed in both companies!!

I am filing this complaint, because I tried calling but none of the options seem to apply
There is a telephone pole that is in danger of fallingIn order to remove the pole, you need to remove the old WOW cable that is on poleAddress is *** *** *** ** ***There is no current servicePast service included access to government channel and there will not be that type of access needed in the future,

I have been a wow customer since October, During my time as a WOW! customer I have experienced unreliable Internet service constantlyI have had numerous technicians (different techs, different occasions) come to my residence to find the issue of the horrible internet serviceThey take the money for the call, and do not fix or solve ANYTHINGThis last recent visit (6/29/16) I had a Supervisor and lead technicians come to my residence to fix the internet issue after numerous complaints and hours of customer service callsThey did not fix the internet issue, and blamed the cause on *** *** SIGNAL COMMAND! They told me the only thing I can do is moveThis is an absolute lie, the issue is there poor serviceNothing else
I purchased my home in October 2013, which is when I found out about the contract the city of *** has with WOW! which states that they're to be the only internet/cable provider in the citySo due to this contract we are forced to pay outra

In April 2016, when I made my payment online, I accidentally selected the autopay feature The amount for my bill came out of my checking account at the beginning of May I then called WOW customer service at *** on May 24th to cancel this feature because I don't get paid on the same day every month and didn't want to cause an overdraft The representative I talked to assured me that he would cancel it and no more would automatically be drafted from my checking account On June 8, 2016, the amount of $was drafted from my checking account and paid to WOW, which in turn caused overdrafts @ $each I called WOW's customer service again, talked to a rep (***?) who proceeded to tell me the best he could do was credit my WOW account for $ I told him this was unacceptable and I wanted to talk to someone above his pay grade I got a supervisor (*** I believe, but really couldn't hear what he said) who then proceeded to tell me he could approve up to the $to

Our apartment complex is.contracted with WOW Cable and WOW they are not!! Since we had the cable installed, it consistently tiles, randomly goes off on certain tv's, but not all, the image does not fit the screen, our pictures are cut off, the quality of picture is horridAfter not receiving a bill in mail as requested, and unable to pay online either, I used automated system, which then charged me for months instead of the one month that was dueI called to complain about service and billing issues, and I was told I am sorryWell that's great, super, that doesn't change the fact my budget is blown for monthNothing was said about the fact cable is crap and doesn't always consistently workThe rep just kept repeating the fact that I don't have a balance, again greatI am stuck in a contract for a year with horrible service, and now have paid up the bill farther than I wanted to or more worth than the automated system said they were going to take outI gave my credit car

I recently pulled my monthly credit report to find that WOW had sent my account into collections for $dollarsAfter calling customer service to inquiry about this amount and why I never received a bill from them about itAlso I closed the accounts a month prior to me departing overseas and left with a zero balanceCustomer services told me it was a charge for equipment that I returned back to them

We signed up for Wow Cable in March and signed a year contractAt the end of April circumstances changes and we moved on 6/15/ I called Wow to set up a transfer of service to our new addressThey informed me that the new homes association does not allow WowThey said if I have the President of the association allow them to service the condos then I can keep my serviceI call the PresidentHe agreedI called Wow back to get things movingThey then informed me that it’s not that they are not allowed, it’s that they are not in my new area so I won’t be able to get the serviceThey then informed me that they will still be charging me $for an early termination agreement even though I tried to keep the service but was unable to due to them not being in the new areaI have called multiple agentsNo one was willing to helpI called the executive line and they refuse to waive the fee as well as refused to let me talk to another manager and hung up on me It is morally a