California Development & Funding Company

Monday (710/17) I called and ordered a WOW! bundle (phone/internet/cable) The rep told me after taxes it would be about $142/Mo for the bundleI agreed and had it installed Thursday (7/13/17)The installer was late to BOTH time windows he provided After installation I started going through the channels and I noticed some missing from the bundle I ordered days ago I called customer service and after a long wait I was told I ordered a different smaller package (with no *** ** which is my daughter's favorite, so that's wrong) and then she told me the bundle is now $167/mo I then speak to a supervisor who seemed helpful at first He even went back to listen to the 17min call I made on Monday to order service He then came back and said he heard no mention of $142/Mo from his rep and also didn't hear me ask for a certain package Which means he wants me to believe I was never quoted an estimate and never asked for a bundle I asked how I hear this recording because both wer

I initially had no problems with WOW and had them for years as a faithful customerPaid bills on time, no issues, etcThen I had to move to a new place that already had internetI attempted to cancel gracefully but after multiple calls with customer service, they refused to modify my cancellation charge of dollarsI was told during the contract agreement that I would be charged a small fee (less than $45), if I had to cancel for any reasonNot trueThey used this number to hook me into a verbal agreement and falsely advertised that it wouldn't be higher than $when in reality it ended up being I attempted to settle peacefully however, they refused to work with me to come to an agreement after notifying them of their practice

Sequence of events:
• Over a month ago the internet starts going down for hours at a time, every single day
• A technician comes out a month ago, says the problem is fixed, upsells us on higher speed internet, also commits to returning in order to bury a wire The technician never buried the wire, over double billed us, and lied in WOW documentation by documenting that the wire burying had been completed Also the same problem with the internet persisted for a month
• It has progressed to the point we cannot reset it, it goes out for days at a time now
• Call Summary:
o First representative says that cannot do anything to help
o I ask to be transferred to the US, somehow the second person is able to reset from their end
o The first person says that the second person cannot do any more than them every single time
o As of yesterday, somehow, neither call center can reset it from there end As the problems get worse, the service manages to get worse
• A second technicia

We were so excited to connect wow internet in our new home with the advertised pricing and speedIt turned out to be nothing but a nightmare....constant drops, throttling and was generally uselessWe upgraded to the maximum speed, rented one of their modems, replaced the router twice and had three technicians come out and nothing made it anywhere near reliably usableSo about weeks into our contract and every good faith effort on my part to make this work I had to cancel and because it's out of the initial day period they've sent me a bill for $to early disconnectKeep in mind, I did understand this was an annual contract however I was told it was void if there was a problem with the service which there obviously was and it took weeks for them to send people, replace equipment, etcso I'm only being punished for trying to keep their service and make it workAfter multiple calls, the incompetent customer reps refuse to fix it and when I ask for a manager they just put me on hold and never returnI will continue to contact wow by phone and social media until this is resolved, I refuse to pay a fee to replace their poor serviceI never thought you could do worse than comcast, well done wow!

I was lured into WOW service by their advertisementThey guarantee to percent of purchased speed at all timeI have contracted for mbpsBased on promises and advertisement , I signed a one year contractAfter the initial days, there was an area outage, since then, I have had inconsistent speeds(majority of time - mbps)Intermittent signal drops, data packet lossesThere have been around 2-outages for more that 5-hours in there NetworkI have been reporting it to them on phone, each call lasts for more than hours, with discouteous staff, who will leave the call on hold for more than an hourTheir attitude is as you are in a contract, they can bully youThere is blatant disrespect for customer time, loss or dissatisfactionAlso they are into the business of telling the customer that the technician will come to the house and checkI categorically told them , I don't need the technician , however was told that they have escalated the issue and thi

In Dec of 2016, I upgraded my WOW internet from 10MBPS to 60MBPS
When asked the technician if I need to upgrade my modem, I was informed that it's not necessary and just restarting would suffice
Recently in March this year, I reached out to WOW for Internet issues and they informed me that even though my internet speed is 60MBPS, my model can handle only 10-MBPS maximum
Over last 15+ months, I've been paying $extra for upgraded internet ($for 10MBPS to $80+taxes for 60MBPS) and so far I've been charged $($X 15) more even though I've been supplied only 10-MBPS

WOW! has incorrectly billed me $for returned equipmentThe equipment was returned to their corporate office several years ago however they claim it was never returnedThere was no receipt provided upon returning the equipment, and despite requests for WOW! to investigate this issue, no resolution has been offered and this issue has resulted (and continues to result) significant damage to my creditWOW! has indicated there is nothing they can do unless I am willing to pay $for equipment that I don't have, and has been in their possession for at least years

I have been a WOW customer for tntrrnet and local phone services for many years On May 29, 2017, I made a phone call to WOW to find a way to lower my monthly bill I was On 'phone and Internet bundle' for $plus tax I called *** customer service lineAgent *** answered my phone call I told her any way to lower my monthly bill, she told me to sign up one year contract which would lower my bill about to dollars a month I received this month's bill for $Shocked, I called WOW, they lowered my bill to $ Agent *** did not follow legal procedure to let me know I can cancel yearly contract within days and did not tell me the new contract is for $per month before tax All she told me is it would lower my monthly bill by $to $per month

I called days prior to the 31st of January and made a payment arrangement but was still disconnectedI told the agent that my kids attend high school online through the Kprogram and internet was important and she assured me that as long as my arrangement was kept and paid by January 12th that I had nothing to worry aboutI was disconnected on the 31st and was told the only way to restore until the 5th was if I agreed to a $fee I could not get an agent on the line to help me so I agreed just to have it restored until I couldWhen I called back I was basically told there is no such thing as a payment arrangement and that it was only a "note" and that if I don't pay the 5th that I would be disconnected again and charged another $fee to restore service It seems like you just say anything you want to get the customer off of the phone and your agents are rude

We were HEAVILY and REPEATEDLY solicited by a representative of WOW cable when they had just entered our neighborhood a few months backThe man really wanted our businessI made it CLEAR that we were only in need of internet ONLY and NOT interested in anything with a contract because we are on month to month rental here and we knew we could be leavingWellYOUR represeentative (check to see WHO turned in the sale --its THAT guy!) came back to my house and said he'd checked and if we move to where you do NOT OFFER service, there would be no issue since CLEARLY that is NOT our fault I asked what difference that made since he'd said there was no contract, and he said that he just checked either way since we'd mentioned possibly movingThat made sense, and at the time, I thought it helpful of himWell,...here is the day where we must move and are moving to a service area where you all are NOT providing serviceI called in to be treated like some kind of criminal! Told that I h

I WAS TOLD ON THE PHONE SIGNING UP FOR CABLE SERVICE THAT I WOULD BE CHARGED A MONTH FOR CABLE AND INTERNETALSO THAT I WOULD NOT BE CHARGED FOR INSTALLATION WHEN I GOT MY BILL I WAS CHARGED DOLLARS FOR SERVICE AND FOR INSTALLATIONI CALLED AND THEY SAID THEY WILL TAKE OFF INSTALLATION BUT THAT THEY QUOTED ME THE WRONG PRICE AND THAT I DON'T GET IT FOR THE PRICE THEY SAID

I called in to review my account and the customer service rep would not discuss my account with me because I didn't have my account number She had my account pulled up but wouldn't discuss this I understand that this is for security, but here is the difficult part When I started my account, the rep did not take down my drivers license or SS# which is how they usually verify accounts Since I signed up with paperless auto pay....I can't access my account at allNeedless to say that I'm going to cancel the account and service To say that the customer service reps are apathetic would be a gross understatement

I received a flyer in the mail to sign up for a cable/internet promotion It advertised Ultra with digital basic cable and Mbps internet for $80/month When the 2nd technician showed up at my house to resolve my issue of no reception, he showed me the meter indicating that I was receiving Mbps I told him I should have Mbps and showed him the flyer He called WOW, and a supervisor told him that's not what I signed up for, and I would have to pay an additional monthly fee for Mbps I waited until I received my first bill to see if the internet speed would be listed, but it wasn't I then called WOW and explained the discrepancy in the internet speed The person I spoke to told me that I hadn't signed up for Mbps, but I could pay extra to add it to my offer I then sent an email to the Vice-President, *** ***, and included a picture of the flyer I received in the mail A representative from WOW's executive office (***) called me and told me that I didn't si

I received Internet only service from the company WOWPO Box Carol Stream IL 60197-I have only had it a few months and was in a 1year contractThe two weeks the internet work and then I saw a WOW truck outside on my block adding service to a neighbor, all of a sudden a few hours later my internet is not working at allI contacted WOW and was told after trying several methods to try to fix the problem over the phone that someone had to come out to fix the problemWell I work Monday thru Friday so it could only be done either late evening or on a weekend so I had to go several days without the internetThe tech came out and fixed the problem I was told it was something that the other tech did when her added new service to my neighborOff and On my internet has been not working properly, I would have to reboot to get it to workRecently about two weeks ago my internet went out again, the rebooting did not work so I had to call WOW to get someone to come out againI had

WOW increased my monthly rate by 50% When I contacted them to ask why, I was told my promotional offer had ended I said that if my rate is going up by 50% I would like to end my service at this time The representative explained that they would like to keep me as a customer I said the only way that will happen is if my monthly charge is not increased, and I would be billed at the original rate If you cannot do that please discontinue my service She said that they would honor the original rate to keep me as a customer Several months later I checked my auto pay transactions and saw that I was still being charged the 50% increase At that time I contacted WOE and ended service with them I also asked to be credited the additional money I had been charged The representative said they would have to speak with a manager and that they would be back in contact with me I received no further coorispodence from WOW Months later a received a collection notice for $

I was tricked into having WOW installed in my homeThe Salesman who signed up promised me services that I found out two hours after the installation and began calling customer service and for four hours I repeated my struggle time and time againI spoke with the supervisor then the supervisors supervisor *** ID# *** who explained there would be a huge investigation that would take up to hours to complete and then he personally would call me to fix my problemThat was June 28th the same day I had WOW installedIt is now days later and no call form *** *** or anyone else at WOW So I called WOW only to be told there is no investigation in my files and *** ID# *** is on vacation
Although there were many mistakes on WOW's behalf my main issue started out with the services I signed up for over the phone included my phone services internet and medium cable that I could control by pausing rewinding ect for $monthly before taxesI immediately discove

I signed up for WOW cable in April, I told salesman I was moving in August, I was told if they do not provide the service in the area that I move to then the contract would be null and void I was sent a bill with a credit of $and I called to find out I would receive it They tell me its being applied to the early cancellation fee I have excellent credit but I refuse to pay a bill when I'm not receiving any services Can you help me

I have billing, customer service, advertising and contract issuesNothing about this company seems to be truthful and I am sticking around because it's to inconvenient to switch again all I want is service that works and truthful and not rude customer servicesI was told I had the best Internet that was offered by wow until a technician came out and told me I had the lowestOur ufc party was a bust because they had another outage and I either get lies or alot of apologies and that is simply not enough when I am spending $and up

Extremely inconsistent internet availability and speed Hit or miss with regards to if the internet even works, and if it does, it's as slow as dial-up "Consistently inconsistent" meaning you can count on the internet going down for a few days every month

Over a period of about months, I have received a barrage of constant, unwanted marketing communication from WideOpenWestI have called and emailed WOW customer service multiple times over that course of time, asking to be removed from any and all marketing communicationEach time, I was assured that my information had been added to a "Do Not Contact" registryUnfortunately, my efforts seemed to no avail, as I continued receiving WOW phone calls, emails, and paper mailers
Recently, I was doing a market comparison on price versus a local competitor (***) on WOW's websiteWOW's site forces the user to consent to have their personal information released to their Direct Sales marketing team before they will even return any results on products/pricing
In the past few days, my residence has been bombarded by no less than different WOW salespeople in our local Panama City FL marketDirect Sales agents by the names of *** ***, *** ***, and *** *** have repea