California Development & Funding Company

I received Internet only service from the company WOWPO Box Carol Stream IL 60197-I have only had it a few months and was in a 1year contractThe two weeks the internet work and then I saw a WOW truck outside on my block adding service to a neighbor, all of a sudden a few hours later my internet is not working at allI contacted WOW and was told after trying several methods to try to fix the problem over the phone that someone had to come out to fix the problemWell I work Monday thru Friday so it could only be done either late evening or on a weekend so I had to go several days without the internetThe tech came out and fixed the problem I was told it was something that the other tech did when her added new service to my neighborOff and On my internet has been not working properly, I would have to reboot to get it to workRecently about two weeks ago my internet went out again, the rebooting did not work so I had to call WOW to get someone to come out againI had

We were HEAVILY and REPEATEDLY solicited by a representative of WOW cable when they had just entered our neighborhood a few months backThe man really wanted our businessI made it CLEAR that we were only in need of internet ONLY and NOT interested in anything with a contract because we are on month to month rental here and we knew we could be leavingWellYOUR represeentative (check to see WHO turned in the sale --its THAT guy!) came back to my house and said he'd checked and if we move to where you do NOT OFFER service, there would be no issue since CLEARLY that is NOT our fault I asked what difference that made since he'd said there was no contract, and he said that he just checked either way since we'd mentioned possibly movingThat made sense, and at the time, I thought it helpful of himWell,...here is the day where we must move and are moving to a service area where you all are NOT providing serviceI called in to be treated like some kind of criminal! Told that I h

I called in to review my account and the customer service rep would not discuss my account with me because I didn't have my account number She had my account pulled up but wouldn't discuss this I understand that this is for security, but here is the difficult part When I started my account, the rep did not take down my drivers license or SS# which is how they usually verify accounts Since I signed up with paperless auto pay....I can't access my account at allNeedless to say that I'm going to cancel the account and service To say that the customer service reps are apathetic would be a gross understatement

We were so excited to connect wow internet in our new home with the advertised pricing and speedIt turned out to be nothing but a nightmare....constant drops, throttling and was generally uselessWe upgraded to the maximum speed, rented one of their modems, replaced the router twice and had three technicians come out and nothing made it anywhere near reliably usableSo about weeks into our contract and every good faith effort on my part to make this work I had to cancel and because it's out of the initial day period they've sent me a bill for $to early disconnectKeep in mind, I did understand this was an annual contract however I was told it was void if there was a problem with the service which there obviously was and it took weeks for them to send people, replace equipment, etcso I'm only being punished for trying to keep their service and make it workAfter multiple calls, the incompetent customer reps refuse to fix it and when I ask for a manager they just put me on hold and never returnI will continue to contact wow by phone and social media until this is resolved, I refuse to pay a fee to replace their poor serviceI never thought you could do worse than comcast, well done wow!

In April 2016, when I made my payment online, I accidentally selected the autopay feature The amount for my bill came out of my checking account at the beginning of May I then called WOW customer service at *** on May 24th to cancel this feature because I don't get paid on the same day every month and didn't want to cause an overdraft The representative I talked to assured me that he would cancel it and no more would automatically be drafted from my checking account On June 8, 2016, the amount of $was drafted from my checking account and paid to WOW, which in turn caused overdrafts @ $each I called WOW's customer service again, talked to a rep (***?) who proceeded to tell me the best he could do was credit my WOW account for $ I told him this was unacceptable and I wanted to talk to someone above his pay grade I got a supervisor (*** I believe, but really couldn't hear what he said) who then proceeded to tell me he could approve up to the $to

Our apartment complex is.contracted with WOW Cable and WOW they are not!! Since we had the cable installed, it consistently tiles, randomly goes off on certain tv's, but not all, the image does not fit the screen, our pictures are cut off, the quality of picture is horridAfter not receiving a bill in mail as requested, and unable to pay online either, I used automated system, which then charged me for months instead of the one month that was dueI called to complain about service and billing issues, and I was told I am sorryWell that's great, super, that doesn't change the fact my budget is blown for monthNothing was said about the fact cable is crap and doesn't always consistently workThe rep just kept repeating the fact that I don't have a balance, again greatI am stuck in a contract for a year with horrible service, and now have paid up the bill farther than I wanted to or more worth than the automated system said they were going to take outI gave my credit car

WOW! has incorrectly billed me $for returned equipmentThe equipment was returned to their corporate office several years ago however they claim it was never returnedThere was no receipt provided upon returning the equipment, and despite requests for WOW! to investigate this issue, no resolution has been offered and this issue has resulted (and continues to result) significant damage to my creditWOW! has indicated there is nothing they can do unless I am willing to pay $for equipment that I don't have, and has been in their possession for at least years

Sequence of events:
• Over a month ago the internet starts going down for hours at a time, every single day
• A technician comes out a month ago, says the problem is fixed, upsells us on higher speed internet, also commits to returning in order to bury a wire The technician never buried the wire, over double billed us, and lied in WOW documentation by documenting that the wire burying had been completed Also the same problem with the internet persisted for a month
• It has progressed to the point we cannot reset it, it goes out for days at a time now
• Call Summary:
o First representative says that cannot do anything to help
o I ask to be transferred to the US, somehow the second person is able to reset from their end
o The first person says that the second person cannot do any more than them every single time
o As of yesterday, somehow, neither call center can reset it from there end As the problems get worse, the service manages to get worse
• A second technicia

WOW increased my monthly rate by 50% When I contacted them to ask why, I was told my promotional offer had ended I said that if my rate is going up by 50% I would like to end my service at this time The representative explained that they would like to keep me as a customer I said the only way that will happen is if my monthly charge is not increased, and I would be billed at the original rate If you cannot do that please discontinue my service She said that they would honor the original rate to keep me as a customer Several months later I checked my auto pay transactions and saw that I was still being charged the 50% increase At that time I contacted WOE and ended service with them I also asked to be credited the additional money I had been charged The representative said they would have to speak with a manager and that they would be back in contact with me I received no further coorispodence from WOW Months later a received a collection notice for $

I was going to switch to WOW from time warner because I pay too much at TW to only have internet part timeThey are to lazy to replace the cable line and have switched out boxes times in monthsI was happy to switch to WOWThey promised a better price for higher speeds and that they would re-install a new lineAfter discussing with customer service, we decided to keep TW phone until after wow came to do the internet so the worker would have no choice but to run a new lineI was at work when wows tech showed up and my elderly parents were there waiting on himEven though the service is in my name, he duped my parents into signing up for phone and said he'd come back after the number ported to install with the already established lineWhen I found out I was irate! I called wow and explained their tech was too lazy to run a line and they promised me internet today and they need to send their tech right back or I will not move forward with their serviceThey were unable to send anyone back to meIt was ridiculousThe same problem I was having with TW, I had with them-LAZY TECHS!! Now I still have TW with slow speeds and service that goes in and outWOW offered no resolutionSeverely disappointed in both companies!!

I called days prior to the 31st of January and made a payment arrangement but was still disconnectedI told the agent that my kids attend high school online through the Kprogram and internet was important and she assured me that as long as my arrangement was kept and paid by January 12th that I had nothing to worry aboutI was disconnected on the 31st and was told the only way to restore until the 5th was if I agreed to a $fee I could not get an agent on the line to help me so I agreed just to have it restored until I couldWhen I called back I was basically told there is no such thing as a payment arrangement and that it was only a "note" and that if I don't pay the 5th that I would be disconnected again and charged another $fee to restore service It seems like you just say anything you want to get the customer off of the phone and your agents are rude

I initially had no problems with WOW and had them for years as a faithful customerPaid bills on time, no issues, etcThen I had to move to a new place that already had internetI attempted to cancel gracefully but after multiple calls with customer service, they refused to modify my cancellation charge of dollarsI was told during the contract agreement that I would be charged a small fee (less than $45), if I had to cancel for any reasonNot trueThey used this number to hook me into a verbal agreement and falsely advertised that it wouldn't be higher than $when in reality it ended up being I attempted to settle peacefully however, they refused to work with me to come to an agreement after notifying them of their practice

I received a flyer in the mail to sign up for a cable/internet promotion It advertised Ultra with digital basic cable and Mbps internet for $80/month When the 2nd technician showed up at my house to resolve my issue of no reception, he showed me the meter indicating that I was receiving Mbps I told him I should have Mbps and showed him the flyer He called WOW, and a supervisor told him that's not what I signed up for, and I would have to pay an additional monthly fee for Mbps I waited until I received my first bill to see if the internet speed would be listed, but it wasn't I then called WOW and explained the discrepancy in the internet speed The person I spoke to told me that I hadn't signed up for Mbps, but I could pay extra to add it to my offer I then sent an email to the Vice-President, *** ***, and included a picture of the flyer I received in the mail A representative from WOW's executive office (***) called me and told me that I didn't si

I am filing this complaint, because I tried calling but none of the options seem to apply
There is a telephone pole that is in danger of fallingIn order to remove the pole, you need to remove the old WOW cable that is on poleAddress is *** *** *** ** ***There is no current servicePast service included access to government channel and there will not be that type of access needed in the future,

I WAS TOLD ON THE PHONE SIGNING UP FOR CABLE SERVICE THAT I WOULD BE CHARGED A MONTH FOR CABLE AND INTERNETALSO THAT I WOULD NOT BE CHARGED FOR INSTALLATION WHEN I GOT MY BILL I WAS CHARGED DOLLARS FOR SERVICE AND FOR INSTALLATIONI CALLED AND THEY SAID THEY WILL TAKE OFF INSTALLATION BUT THAT THEY QUOTED ME THE WRONG PRICE AND THAT I DON'T GET IT FOR THE PRICE THEY SAID

I was lured into WOW service by their advertisementThey guarantee to percent of purchased speed at all timeI have contracted for mbpsBased on promises and advertisement , I signed a one year contractAfter the initial days, there was an area outage, since then, I have had inconsistent speeds(majority of time - mbps)Intermittent signal drops, data packet lossesThere have been around 2-outages for more that 5-hours in there NetworkI have been reporting it to them on phone, each call lasts for more than hours, with discouteous staff, who will leave the call on hold for more than an hourTheir attitude is as you are in a contract, they can bully youThere is blatant disrespect for customer time, loss or dissatisfactionAlso they are into the business of telling the customer that the technician will come to the house and checkI categorically told them , I don't need the technician , however was told that they have escalated the issue and thi

I have been a wow customer since October, During my time as a WOW! customer I have experienced unreliable Internet service constantlyI have had numerous technicians (different techs, different occasions) come to my residence to find the issue of the horrible internet serviceThey take the money for the call, and do not fix or solve ANYTHINGThis last recent visit (6/29/16) I had a Supervisor and lead technicians come to my residence to fix the internet issue after numerous complaints and hours of customer service callsThey did not fix the internet issue, and blamed the cause on *** *** SIGNAL COMMAND! They told me the only thing I can do is moveThis is an absolute lie, the issue is there poor serviceNothing else
I purchased my home in October 2013, which is when I found out about the contract the city of *** has with WOW! which states that they're to be the only internet/cable provider in the citySo due to this contract we are forced to pay outra

Extremely inconsistent internet availability and speed Hit or miss with regards to if the internet even works, and if it does, it's as slow as dial-up "Consistently inconsistent" meaning you can count on the internet going down for a few days every month

my video service never seems to be working right for the past couple of months I have been on the phone with wow trying to resolve the issueThere never able to resolve by phone they have to always schedule a service tech and when scheduling it's always on there time not considering you Work as well I've have 5techs out in the past month in a half the issue gets resolved for a short period and then eventually starts acting up again there video service lacks....Channels on certain tvs in my home won't play and when calling the reps are either dry with there tone or reading from a scriptIt's like your paying for a car but can't drive it because the Pedal is missing

I have been having trouble with my intranet, video and phone service since March Our phones have no dial tone, you try to use the intranet and there is no connectionThe video freezes while you are watching TV and then you get an error message that it cannot read the cable card and you have to call for assistance and you have to wait on hold for over twenty five minutes
A technician came in September and re wired our home and we were told we have an old system so they gave us a newer box and said that should fix the issues Well it didn't! Scheduled for another technician to come out on 10/13/between the hours of 1pm and 4pm EST but they never showed up or called I called WOW at 4:15pm to get the status of the technician and they could not give me an estimated time it is now 6:23pm and they are still not here and no phone call from the technician Called WOW and the five minute wait that they stated has now been over ftwenty minutes to speak with a representative