California Development & Funding Company

I scheduled an appointment with a cable technician with WOW between 1-3p on ThursdayNever heard from the tech, so I call the main numberThey couldn't dispatch anyone, so they placed me on holdThe tech finally calls at 330p and says he'll be an additional minutes at his current locationMore time goes by, and by now it's rolling up on 5pI call him, he says another minutes at his current house, and then he'll be on the wayCall him at 630p, and he is finally on his way and at my house by SEVEN PMAnd didn't leave until after 10p, didn't finish my cable set up, left his trash all over my yard, and left the wire box open!! I have a two year old and three dogs at my house!! How dare WOW for hiring such a lazy technician to represent and be the face of their companyPoor work ethics, carelessness, and incompetency do NOT make a good employeeHe never came back to finish his jobI called WOW to tell them the job didn't get done, and never heard from a supervisor (although

Let me say that Ive regretted signing up for WOW Cable & Internet Services Its been One problem after another and one BIG LIE after another ranging from installation to a price I was promised I have never been so disgusted
on or around Feb I paid with a check over the phone to a representative and received a conformation numberLater to find out that the Customer Service Rep recorded the checking account information incorrectly and WOW wanted me to pay all these outrageous fees because of the Customer Service Rep negligenceI tried calling on March, and April to speak with a supervisor only to leave a message and NO returned callsThis situation was NEVER resolved
Fast forward to on or around May 19, turning my equipment in I called and spoke to a Customer Service Rep they informed me that my bill would be pro rated close to my billing period ending/or about a week afterI made a payment scheduled a disconnection a hung upNever to have heard from WOW aga

I am *** *** Account # *** I pay for phone and internet service through WOWThe Number associated to my account is ***I am trying to PORT OUT the number ***
WOW! keeps telling *** that this number is not associated to my name and refuse to PORT OUT my number to a different carrierI am requesting that I will not be charged for an addition month of service for the PHONEI want my number PORTED OUT to ***
I TRIED PORTING OUT the number twice through ***THIS IS HARASSMENT and causing me stressI will be taking legal action if my number is not PORTED OUT

I called WOW to set an appointment for a technician to come out and fix my internet for 06/28/between 2-5pmI was home all day and apparently the guy decided to not do his job and instead left the flyer that he came by at 2:pmI found the flyer at the front of my house at 2:20pmI called WOW to let them know the issue and got hung up on twice by two different employees who claimed they were trying to get into contact with dispatchThe internet is still not working and WOW has yet to fix the problem!

When I signed with WOW cable and Internet services, the WOW agent specifically said if you were to cancel before the years is up there is a $cancelation fee's, we agreedNow month later I want to cancel the service with WOW because of some personal difficulties, I called the WOW to cancel the service, now there saying it's $per month which comes out be $for the remaining of month of contractI spoke with a manager about my first encounter with agent that said $cancelation fee before the contract is up, after arguing for a while, I suggested you the WOW company records all call right, he said yes, I ask him to go back and listen to my first conversation with agent, he agreed and he said he will call me in couple of days, He did call me and told me that you were right it's is $cancelation fee's, our agent made a mistake and we'll honor that, he said just give me a couple of days because the headquarter have to approve it, almost weeks later I hav

This business is horribleWe requested to have our service disconnected on the 27th of May after being told that our service couldn't be transferred to our new house Received a bill on the 20th of June for the amount and paid itReceived another bill in July for more than that amount and called to find out first why we even had a bill to begin with but why we paid full price in June (almost a month after service was supposed to be disconnected)Was told that the work order was never put in and that it would be put in for the 18th of July and backdated to the 27th of MayA second bill in July shows up and I call again to find out what in the world was going on with this companyAfter waiting on hold forever, I explain what's going on only to be told that I'd still have to pay the billAsk to speak to a supervisor (after they supposedly did), waited for another ten minutes on hold to be told that I would have to be transferred to an office in the "States" because I wa

IN ORDER FOR ME TO HAVE SERVICE WITH WOW, I WAS TOLD I NEEDED TO HAVE TWO YEAR CONTRACT WHICH WILL EXPIRE IN JULY OF 2019, THIS INCLUDES PHONE SERVICE, INTERNET, AND CABLE TV IN MAY I ASKED WOW TO PORT MY PHONE NUMBER OVER TO *** AND FOR *** TO PORT MY CELL PHONE NUMBER TO WOD FOR A LANDLINE WOW STATED THEY COULD NOT DO IT I GAVE UP AFTER NUMEROUS PHONE CALLS ABOUT WEEKS LATER *** ASKED IF THE ISSUE WAS RESOLVED AND I TOLD THEM NO THAT WOW SAID THEY COULD NOT DO IT SHE SAID WITH MY PERMISSION AGAIN THAT SHE WOULD TRY FROM THEIR END SHE WAS ABLE TO HAVE WOW PORT THE NUMBER OVER TO MY CELL PHONE BUT WOW SAID THEY CANNOT GIVE ANY LAND LINE SERVICE AND I WAS STILL RESPOSIBLE TO FOR THE CONTRACT EVEN THOUGH THEY COULD/WOULD NOT HONOR THEIR END MSTASHIKA SAID DO WHAT YOU HAVE TO DO BECAUSE WE CANNOT GIVE YOU PHONE SERVICE MS TASHIKA STATED THAT IS WHAT HER SUPERVISOR TOLD HER

my video service never seems to be working right for the past couple of months I have been on the phone with wow trying to resolve the issueThere never able to resolve by phone they have to always schedule a service tech and when scheduling it's always on there time not considering you Work as well I've have 5techs out in the past month in a half the issue gets resolved for a short period and then eventually starts acting up again there video service lacks....Channels on certain tvs in my home won't play and when calling the reps are either dry with there tone or reading from a scriptIt's like your paying for a car but can't drive it because the Pedal is missing

Switching to WOW, New customer to WOW, Install appointment 5pm-7pm Estto set up cable for T.V.s and internet
Technician calls and stated will be at my home around 6:pm Est., Shows up at 6:45pmWalks in my house complaining about the weather, which was rainingOkayAfter walking through house to determine what needs to be done to install cable and internet, starts complaining that he will be here for hours and that he has a long drive to Michigan, which is where he is from, to be able to see his wife and kids
After, determining what needs to be done, he gave two optionsMy husband was visiting a neighbor, which I called back to the house so technician could explain the two optionsMy husband and I walked down to the basement with Technician to review one of the options that the tech had, my husband suggested to eliminate two of the T.V.s and offered to help him
As the technician was walking back up the stairs, both my husband and I heard him complaining that he is going to have to call his wife and let her know that he will not be coming home cause he was going to be here till 10pmEst
I told my husband that I do not want him doing any work due to his attitude, my husband agreedMy husband went outside, technician was standing at the cable box outside my front door, and advised the technician to wrap it up, that we do not want the install at this timeWith his attitude we do not want him at our homeAt that time the technician gathered up his equipment got in his truck and left
Did not offered to reconnect that cable and internet that he disconnected, Did not offer to put back T.Vstand that he movedJust up and left
Dispatch office called and wanted to know why that we told technician that we did not want the service installed, Explained to dispatch office what had occurredIt's not that we do not want the service it is due to the technician's attitude and his constant complaining about his job that he is paid to do

in oct-nov I discovered my internet rates went up dollars I called wow to cancel because they said they could not keep rates the same spoke to over seas personcome to find out they did not cancel service as I was told they did so my account rep worked out a deal and y rate went up dollars so now they are charging me for the month I cancelled service because I was told it was cancelled this resulted in late fees etc now they say they have no record of me asking for cancellation of service they say I owe dollars now

WOW have asked for a manager to resolving a billing problem, a lady answered the phone does not speak English, asked for a manager, been on hold for a manager for mins, they keep telling me I cannot speak to a manager They raise my bill every month Horrible Service Called WOW asked for their address or email to write a complaint, they said they don't have one

I have been having trouble with my intranet, video and phone service since March Our phones have no dial tone, you try to use the intranet and there is no connectionThe video freezes while you are watching TV and then you get an error message that it cannot read the cable card and you have to call for assistance and you have to wait on hold for over twenty five minutes
A technician came in September and re wired our home and we were told we have an old system so they gave us a newer box and said that should fix the issues Well it didn't! Scheduled for another technician to come out on 10/13/between the hours of 1pm and 4pm EST but they never showed up or called I called WOW at 4:15pm to get the status of the technician and they could not give me an estimated time it is now 6:23pm and they are still not here and no phone call from the technician Called WOW and the five minute wait that they stated has now been over ftwenty minutes to speak with a representative

The bill is due on the 27th of each month and over the past several months I have been receiving the bill no sooner than the 19th of the monthThis leads to the bill being late every month and this is their way of forcing people to convert to paperless billingWithout warning they also have started charging $for a paper billI use to call every month to attempt to have the late fee corrected but have given up at this pointThey have also sent postcards threatening to terminate serviceThey finally terminated the internet about weeks ago and on the 20th of this month someone left a placard at my front door stating "services have been disconnected due to an outstanding balance and attempting to recover unreturned equipment on the account." It also states I will be charged up to $for each piece not returned I will not pay any late fees since none are truly due and I will not pay any equipment fees since I own everything on my property! I have no intention of using this comp

I had been experiencing ongoing issues with my WOW Cable service and on November began a series of calls to CS for a technician to visit Eventually, a total of technicians came out and *** many issues: low signal from pole, service was originally and still connected to old *** equipment, open old connections at the pole, wires running from pole to a vacant house, etc Needless to say, when I received my January bill I was charged for each visit ans was granted NO SERVICE OUTAGE credit After speaking to a CSR on or about January 24, I was told the bill would adjusted from approx $to $ I paid that amount on the same day A few weeks later I received a February bill for $which included a $amount past due The week of February I spoke to different CSR trying to resolve the issue On February 13, I spoke to a CSR which said with the adjustments the final bill would be $(and some change) I processed the payment through ***

I cancelled my services after months for NUMEROUS technical issues When I called in to cancel I offered to pay my entire bill up front before my statement came in The representative collected the total amount from me In addition, we scheduled to have someone come out to my phone to pick up equipment After someone came out to pick up the equipment, WOW contacted me and said their employee did not pick up everything and forgot something there I told them I have no idea what other equipment they are talking about but that they were more than welcome to come and pick up what they think they forgot In fact the gentlemen that came said he had everything he needed so I don't know what WOW corporate was referring tooWOW advised me that they would not come out a 2nd time and instead they were going to bill me for the equipment In addition, I over paid my bill with WOW and had a credit of around $i believe WOW was supposed to send me a check for over payment Instead, the

I returned WiFi equipment, followed return procedure, matched account to equipment in dec A year later, through running a credit report I find out that Wow has sent my account to collectionFollowed up on, with lots of resistance from Wow team to help find the equipment Finally the found the equipment in their ware houseNo one called me that they found the equipment as they promised they would doInstead of clearing the account completely, now they are saying account is in collection for $There are not admiting any wrong doing or helping clean up my credit at allEveryone is just rudeI need help

A few years ago, when the cable TV changed to Digital, I rented Digital Adapter from WOW On July 18, 2016, I have no more need of the digital adapter and returned the device to WOW and I have a written receipt, and I was told by WOW that I'll not be charged for the digital adapter for the futureHowever, as of today, the charge of this digital adapter still shows on my bill and I have to pay it I called WOW customer service more than times At first, WOW staff told me, just wait to next billing cycle and the charge would be taken off Every time, nothing happens and the charge is still on my bill

There is no reward for loyaltyWe found out that we were paying (for the first years as new customers) $39.99/month for 30mbps internet service We have passed the two year mark and pay $44.99/month for the same 30mbps internet serviceNew customers pay $for 100mbps (yes, 100mbps, i.eover times faster than what we have) after their year contractSo new customers spend $more per month for 3x faster service than customers who have been using the service longerWhere is the logic in that?

We were visited by a WOW representative two days after having called about potential pricing and we were not notified prior to this occurringWe cancelled WOW before they installed any equipmentThe representative texted me from a personal number a week after we cancelledI asked him to remove me from the calling listHe replied that "there is no call list" and stated "if you are no longer want service through us and are happy overpaying for worse service, then that is fine"When I insisted he stop texting me, he replied with "Glad to see we can act like adults, thanks anyways" My roommates and I would not recommend this service

I saw WOW prices on their website and they are reasonable, much less than TWCBUT
The prices shown are not the real pricesI had a lot of questions, based on my experience with TWC, but the rep I was talking with kept insisting that I allow him to create a "package" to meet my requirements so he could lock in a price (not the same as on their website) and set up a tentative install dateI never got answers to my questions, and after about times of his insisting that I allow him to lock in a price, I told him I was p* o*ed and didn't want to continueNow, after having read all these reviews, even TWC seems like a breath of fresh air by comparisonVery disappoingint!