California Development & Funding Company

Have been a long term customer until nowThe prices continue to go up, service options for same costs dwindle and the service is interrupted$113/month for digital tv and no HD channels, no DVR, no movie channelsMB internetNegotiated it done to around $a month but then they have tried to increase it twice this yearPlus, there is something wrong with the outside lineWhen it rains, everything either stops working or cable reception fades in/out or we lose local channelsSecond month in a row
After speaking to a person Saturday about another increase and dealing with bad customer and technical service, I found a better deal with Comcast for slightly more than WOW was offering with our "discount"
Today I called to disconnect our service and was verbally abused by a man in that departmentHe grilled me about why I was leaving, said I should have asked for more things with our service when negotiating and I repeatedly said I just want to disconnectPeriodHe said so your leaving because you aren't getting a free DVR? I said no it's because of the pricing and techical serviceThen he said so you weren't telling me the truth about the DVR? I lost it! How dare he call me a liar? Who does he think he is?! Run from WOWAfter many, many years as a loyal, paying customer, I was treated like lousy todayShame on them

We had service with with for a few years and since the service was not good and the prices were extremely high we decided to switch to *** we cancelled the TV part of service first and just kept the internet and phone until *** could schedule an install for that part So when we got the internet installed from ***, my husband went into the office on 10th St around Aug 2nd or 3rd(during the first week of August) turned in all of the equipment and instructed them to go ahead and disconnect ALL services They gave him a receipt showing what all he turned in Unforturnately, I cannot locate the receipt because I didn't really think I would need it So they are still charging us saying that the service is not showing disconnected Now for them to print us a receipt they should have some record of the equipment being turned in or locate the footage on camera where my husband came in and turned in the equipment I refuse to pay this bill for $because of neglig

Upon the purchase of a new home, we wanted to transfer our WOW! internet service to the new location
Unfortunately, WOW! is not available at the new location At the time signing up for service, the representative told us that there is not fee if transferring or if service is not available at the new location
However, they are charging us the $early termination fee for disconnecting service at our old residence anyway

Contractors cut my cable line during a road widening in front of my house at *** ** *** *** *** **I called the WOW service # and was put on hold for minutes I finally got to talk to someone who transferred my call and again I was on hold for more minutes, another person came on and told me he could not handle my call and that it had to transferred to a Georgia call center, again I was put oh hold for another minutes I finally told the call taker about the problemHe insisted he could not fined the account under my wife's name and that I needed an account # which I did not have at the time They eventually found the account By this time I was very upset at being put on hold and attitude of the call takers, They said it would be days before they could fix the problem I run a rental business from my home and I believe days to fix a cut line is totally unacceptable Plus now I am paying for service that I no longer haveI also feel that the long

In November I called to inquire about service and was told my bill would be under $including internet, cable, equipment rental, taxes, fees, and *** because of a special offerI set up a time for WOW to call me backWhen I was called, I was told the special offer was not available, but they would honor the pricingSince then my bills are $180+ despite the promiseI have called monthly to have my bill adjusted and been told each time a new case was being opened and the matter would be resolved within two weeksFinally after the last time, I was called back and told that there was no way WOW could honor the original offer and my bill would be $140.00+I am not asking for anything more than the original offer of an all inclusive monthly bill of less than $In February 2016, WOW representatives acknowledged that I was correct about the original offer

We had WOW installed at our new house well over a month agoI STILL don't have my old phone number yetI was told originally it'd take about a week to transfer overYou've sent four different technicians out and I've spent countless hours on the phone, as well as a face to face trip to the local WOW office, all attempting to get my old phone number transferred overAdditionally, I have gotten an intermittently fragmented/frozen screen on my TVCalled in once to have it fixed remotely, and then again and service guys were out yesterdaySeemed to work okay until last night's baseball gameStill fragments/freezes up momentarilyI am completely NOT wowed by WOWI'm ready to go to *** ***, as the reason I came to WOW was because of the bad service at ***This is your last chanceWhat is WOW going to do for me today?

Called to cancel my service with this company and they wanted to charge me $to cancel even after finding out the cancellation reason is their faultI am paying $44.99/month for 30mb of wireless internet but after running speed tests, I found out that I was getting mb and not my My *** or television would not connect as well as my fiancé and I had to disconnect from the wifi on our cell phones because it couldn't load anything

We placed a call with WOW for service on October 29, We were instructed that a technician would arrive between pm and pm, and we would receive a call an hour before they arrivedThe time came and passed with no calls and no one showing upWe figured the service call was never placed and we would call again when the internet started acting upHowever, when the next bill arrived, there was a $charge for the service callUpon contacting WOW Customer Service, they refused to take the $off the bill because their GPS system showed the technician arriving at our address eight minutes (6:PM) before the end time that they where suppose to arrive (PM)The technician’s truck might have been in the area based on the GPS, but no one ever came to the door or called and no service was performed

I Believe my account # is ***
Going through the executive reponse it was learned that since they could not fix the modem issue they unbundled me and charged me $more a month, this after it went from $to $179, so I said rebundle it and why did they remove me There answer was they could not I guess, she was going to give me knew bundle, that matches it But I am missing some of the only channels I watch, and I don’t have much free time, so I don’t watch much Channels & Golf, & Hallmark, & & Sci are missing
Then around June I called because the little Black box you use with older tv’s went out and was about to catch fire, so they gave me a new one, but the Tech said I didn’t have to use because my TV was newer, he was correct so I said well you can take it back and quit charging me $for it, and he said I have to have it for every tv and pay, even though it ‘s not plugged in
8/29/was my first chance to call sinc

Last night I was completely appalled with this companyI received a disconnection notice because a promotion on my account ended therefore changing my pricing without noticeI have in writing on my bill that the pricing is good for monthsThey refused to honor it and basically said if I don't like it I can "take my business else where"

On 3/25/2016, a WOW service tech replaced a damaged outside cable line at my homeWithout my knowledge, he initiated a Service Protection Plan on my accountMy WOW bill dated April 15, 2016, included full- and partial-month charges totaling $($after taxes and fees) for this plan
Severe bronchitis temporarily prevented me from talkingSo on April I submitted a billing question online to the WOW customer serviceThey replied that I needed to call them to cancel the Service Protection PlanI was able to call on May when the customer service rep reluctantly agreed to cancel this plan, but refused to issue me any credit for the unwanted charges paid with my April bill
I believe that ethical business practices would require WOW to give me a full credit of $for these unauthorized charges

We were interested in switching to WOW! We knew we needed a line trenchedWe called on 8/to get the process goingWe were told it’d be completed in 3-daysCalled back 9/because nothing was completed and we were told we were ready for services even after telling the lady over and over we still needed a line trenchedThey made us set up an appointment, so we did for the next day and the guy knew before he got to the front door he couldn’t do anything for usSo he called and put in the request to trenchThe following week, lines were marked on Monday and Tuesday, but no updates or anything after thatWe called on 9/to get an update and we were told by the guy that there was nothing under our account and he had no idea when the line would be trenched At this point, we told him to cancel everything and our account and that we didn’t want to proceedOn 9/17, USIC stopped by to mark more lines, we told him to leave and that we cancelled everythingOn Tuesday, we called a

I had my WOW cable installed on June 1, I was told at that time that I had a office or business account and what my payment per month would be In addition, I was told with a business account you did not have to have a credit check Now just over a month later I have received two bills totaling over dollars In addition, I have had many problems with the serviceThe initial install took all day due to problems getting the cable to work and they had to switch equipment and everything That should have been an omen of things to come Just this past weekend my land line phones were out for several days When I called in about this issue on July 7, 2018, the agent whose name was faith, had no idea what was going on and transferred me to another agent They did not know what was going on and said they would send someone out A tech arrived on Monday and told me that not only my lines, but other business account holders lines were out and that it should have been know

I received my April bill (for $42) for my internet service from Wow in early April, and that bill was due on April Immediately upon receiving the bill, I enrolled in their auto-pay serviceYesterday, on May 5, my account was charged $
So, Wow failed to automatically withdraw my balance on the April due date (nearly weeks after I enrolled in auto-pay), charged me a late fee, and then without informing me or my boyfriend (who is the account holder), automatically withdrew my April balance AND May balance (which I have not yet even received a bill for AND isn't due until the end of the month)This unexpected charge caused an overdraft in the bank account connected with the autopay
My boyfriend has been in communication with customer service because he is the account holderHe has placed a number of phone calls and spoken with two supervisors on the phone regarding the issue and he sent an email to customer service through the Wow! website
All three contacts pr

I had a $per month internet plan through WowI called in 3/7/to freeze my planThey told me how much it'd cost while frozen and that I could call to unfreeze it under the same plan and costThen, I called 5/8/to unfreeze my planThe guy told me he would unfreeze it but my old $plan rate had expired since it was a year long promotional rateI was irritated since when I called in to freeze the plan before, they didn't mention the freeze months would count towards the promotional periodThe phone reptold me a new rate, which was much higherI told him I wasn't interested in paying that much since I knew there were other providers offering promotional rates that were much betterHe told me the best he could do was offer a $per month discounted rateI agreed to the $per month rate and he unfroze my planA few months later, I checked my credit card statements and saw they had been charging me $per month! I called into Wow 8/9/and complained about spotty se

I have had so many problems I am now really frustratedMy cable has been skipping and pausing for 2weeks now I have called times and the person who came last week said he would call me back when I called him to say it was still not working rightHe was with a customer and said the lines must need to be replaced so he would call me back Have not heard a word from him or Wow I called again today and scheduled for this Friday I think their cable service is bad because they cannot support all of their existing customers with their technology and they need to improve it I know the phone number because I have had so many problems.I would just like to receive the cable I pay for which has recently gone up in cost but not product quality

Wow is charging me $for a piece of equipment (a digital adapter) they failed to collect when I canceled my serviceI have since moved out of the home and have no idea what happened to the equipmentTheir technician came to the house when I was moving and collected everything he said he neededI have no idea what the equipment even looked like or where it had been installedNow Wow contends I’m responsible for the equipment their own technician failed to collectThis is outrageous and fraudulentI’m being forced to pay for their technician’s mistake? I refuse to pay this bill and will need to show that it is being disputed if they try to collect

I am a Military Officer with the rank of MAJ in the US ArmyI was stationed at FtGordon, GA in I left FtGordon, GA for reassignment to VA in Dec The internet equipment was packed in my military moveI called immediately to inform the WOW company that the equipment would be in VA and I would need prepaid boxes to be sent to my home in VA so that I can send the equipment back in a timely mannerThey said they would honor that request and I thought I would be goodA month later no boxes, so I called and asked where are the boxes, they stated they sent them but they had the wrong address, which I gave them the right address when I called to inform them that I would need the boxesSo they fixed that and said they put a request in and I thought ok, I will waitAnother two weeks went by and I called again, no boxes, and I need to talk to managementI spoke to a manager who assured me they would be sentAnother 2-weeks go by no boxesI call again, this time I am thin

Cannot get into e-mail, I was able to get into my account, the more I called the less access I had
Called times and spoke with a tech, 1st call lady did something and the phone went deadThen could not access e-mail2nd call was told buy a new computer then hung up on After 3rd call was not able to get into my account and was hung up on Both techs could get into my e-mail but I was not able toused a Mac and a PCwireless and Direct connect line
I always pay my bill on timeWas charged $each paymentI am a valued customer treated disrespectfully

Wow sent a technician to my house on 11/to install new cable serviceThe techno asked me where I wanted my lines run and pulled out my entertainment hutch and we agreed upon a location behind the hutch which would run through the wall outside of the house where all other cable lines etc areHe did not do this and I did not authorize where he ran my cableHe put the cable line feet further and right above our outside water hoseAnd inside the line is sticking way out from the hutchI have been told this can be corrected but have yet to hear when or how as a supervisor still has not contacted meI'm very dissatisfied with this service and am looking for resolution