California Development & Funding Company

WOW used to be a good cable company
I am in a condo complex where I have been getting WOW service for about a decade
The problem is that WOW has carelessly, negligently allowed wires to stick out of the ground in an unsightly way throughout our condo complex consisting of buildings
Further the wires exposed and running out of the ground and WHERE PEOPLE WALK, is a hazard for tripping
While Comcast has come out and fixed wires for our condo complex, those customers with cable service have not been so fortunate I called and made a service call for WOW on June THEY FAILED to show up
I left a customer form which explained my complaint on their website It was ignored
I called customer service AGAIN (the 1st time was prior to June 10), today on June The customer service hung up on me
This is just plain poor service

I've Called WoW! Cables customer service and billing departmentThese calls have taken place over the course of a year over a $Debt that is Now owedI Was to return the Wow! Cable internet modem via a UPS box the had the cost of $which was never received by meThis charge was added to the $amount owedI then called them to request a location of drop off because I was movingSo another box was sent to me which I didn't receiveMy deadline was up and I had to moveAfter moving I called again to request the address of a drop off locationThey told me I would have to drop it off in EvansvilleI Let them know that I don't have a vehicle and travel via Railway or bus and it would be a little whileI got to Evansville in September to visit Family and brought the box with me to ReturnI called WoW customer Service againThis time they told me I need to drop it off at their Calumet city Location around the Chicago areaI am at a loss on what to do at this pointI still

I owe wow a bill of but they are saying I owe and I don't see how but I ask them if I could pay payments and they told me no they wanted it in full paymentBut yet they will allow this girl named *** *** put cable and internet in her name by *** *** at *** *** *** *** *** under a fake name but yet I am not allowed to make payments on my accountSo since I can't make payments then I want my account cleared and I want them to do something about *** *** having cable under this fake name because her real name is *** *** but they are telling me they have no account under that name and that is a lie because *** *** left her old bill in the trash and I found it so I can prove she does have it in that fake name

I would like to express my EXTREME dissatisfaction with the WOW customer service
On 2/27/16, a WOW sales rep knocked on our door and shared with us about switching our internet/cable provider to WOWSalesman, J***, told us that we could have Ultimate cable package, DVRs, Starz, Encore, unlimited phone, and 30Mbps of internet for $We were shocked as that was way more than our (at the time) current provider for much less moneyImmediately we said yesOn the PINK "New Customer Sales Order" sheet he wrote all of the prices with $
We would NOT have switched providers, if the price wasn't this
My first bill came around March 6, and it was for $I was extremely disappointed but called the toll free number immediately and spoke with R***She applied a new discount to our account and brought our bill down to $before tax I was satisfied
Apparently, the action that R*** took was NOT approved by WOW and the discount could not be appliedShe contact

I been having problems with my internet for a long time I keep reporting I am having high ping problems and no one would listen to meSo I tried to keep upgrading the speed and having different technicians out here using different modems etc and saying everything is fine
Then a few weeks ago again I went though troubleshooting steps again that went over of resetting the modemOnce I did this I lost the internet speed I was paying for and still getting high pingI called up wow and they sent a technician out He said everything is fine on my end and it is something in the networkSo I waited a few days then called up wow again and the repetitive was clueless that it was not documented and needed send another tech outSo I ask to speak to a supervisorThey needed to send another tech out because it was not documented or somethingSo after the second tech came out, did the same thing as the first tech and said the same thing as the first techI called a supervisor who said

I cancelled my account with WOW due to a move the end of May On June 1, I received a final bill stating that I owed in equipment that had not been returnedThe total amount due on the bill was WOW states that the equipment has been returned and has been removed from my account but still say that I owe them If the equipment has been removed and the charges for the equipment were $I should only owe them $and I am fully prepared to pay that amount immediately

Wow keeps calling me about an overdue balance or balancesI have turned in my equipment already and they still tell me I owe them all this money

On the 1st week in septa wow technician came to my home and cut my internet cable that I have with *** leaving me without internet service I spoke with wow customer service several times concerning this problem I was told the problem would be resolved as of SeptI have not heard from them the cable line they rewired is laying exposed on the ground

Inconsistent or interrupted or diminished Internet service ISP has, of late (last months) repeatedly NOT provided consistent performance Days can go by when service slows to a snail's pace, or just stop, or NO INTERNET SERVICE! Several calls to CS Tech Support reported this problem On occasion, the tech detected issues with up/downstream signal performance Other times tech would 'RESET' modem and problem was resolved -- for a little whilethen the issues would start over againThe last three times, a tech was scheduled to come out and check Each scheduled tech was cancelled later because the issue corrected ITSELF I constantly (usually on a daily basis) check Internet Speed to see how well the service Since March, I was pleased (satisfied, content, happy) overall till recently Internet speeds were consistently in the upper mb/s, occasionally at or slightly above mb/s (verified over several different Internet Speed Test sites) Today (and over the l

I recently was recommended to try Wow as my internet providerI called and scheduled the appointment to install my service on Saturday October 22, between 11-pmTwelve o'clock comes around on Saturday and still no one showed upSo I give a callOf course, they were doing maintenance on that day and could not check the statusCalled every half an hour after that, with same responseFinally around pm, there computer finally work! Of course the lady who took my information wrote down the wrong phone number for my account and they couldn't verify my appointment so they did not show up! They had my address! Spoke to two supervisors and finally got my new time on Monday October between 8am-amThat was reasonable for me so I agreedToday is the day of my appointment and the time is 11:amI take off work and wait for them to show upI am very frastuated with this companyThey treat their new costumers with zero respectI end up calling and spoke to supervisor nam

I had WOW internet phone service installed recently.Despite numerous attempts to repair,my internet never worked right.I decided to switch back to my previous providor.When I called WOW to cancel,they said that there would be an early termination fee.The invoice I have says the early termination fee will apply after days.I had the service connected on 3-24-2016.I called to cancel today (4-19=2016)The operator said the days started when I first called them.The salesman also verbally told me there were never any contracts with WOW.Guess he lied.All I want is to not be charged an early termination fee for something that never worked anyway.They had 3-attempts to repair and could not.Thanks much.*** * ***

I signed up for WOW internet on 11/1/and was told I have a day period to cancel the services for any reason, and I won't owe any moneyI cancelled my services on 11/22/and mentioned that I am cancelling due to not getting the desired speed I am paying forHowever I received a bill on 11/28/for $Upon receipt I immediately called Customer Care and spoke to a representative who told me I would owe this money even though it was committed to me their is day trial period
I would want to dispute the charge as when I was told I won't owe any money if cancelled within days of service why it is that I owe this money?

I had moved into a low income senior building this past October and I had wow for internet and phonemy address is sullivant avenue and my final bill was paid in fullI paid my bills on the 3rd of each month and my bank took the money and payed wow $ and the payment should of went totime warner about a week later my phone stopped working and well I was waiting for a phone tech a message said that my bill is duewhen the tech cane on the phone I had to pay my bill but time warner did wave the $late fee
after I got off the phone I called wow and they said they would issue me a payment I kept checking my mail but no check after days I call wow and was told that it will take 6-weeks to get my moneyI live on a fixed income and it making it hard on me as I pay all my bills and live on what I have left for the rest of the month wow wants payed for their service and likewise I want payed backthey get to collect interest off my money for u

I wanted to transfer my wow service to my new houseI stated that I had to move due to my landlord sold his property I have a letter from my landlord stating I had to be out by August 24,Wow took my new address information and stated they do not have service at my location I stated I looked up my new zip code and it says wow is in my areaNow wow is charging me for breaking the contractI feel they shouldn't charge people for them not having service in a new locationI want it waved to zero

I payed WoW cable company $to restore my service they restore my service then turn around the same day and cut my service off because my brother owes them a billNow there trying to make me pay his bill and they tell me my service can not be restored until his bill is paid, that's not what they told me when they took my $I have all calls recorded

I have recently had serious problems with phone cable and internet especially phone for monthsI made a mistake and didn't report phone service every time it was downBut recently all three phone internet and cable were off for hours and wow customer service was calledI know the past outage was on Jan 8, and it lasted am amI don't have the dates right off but another outage of all three was Dec another outage and they sent four trucks to my apt complexAll three of my services were down almost the entire dayperiodically coming up a few minutes then going right back downPhone is down almost everytime I check it over the past two months I finally got tired of paying for phone service and requested service tech come outHe comes in my place looks around and goes outsideHe told me he found loose wires and cabinets wide open outside Said he thinks he had it fixedAnd when he arrived phone was working again as it comes and goes during the day but at night i

we had originally signed with the company about yrs ago with their total package dealthe internet was set at 15/speedwe then tried switched to 60/speed this year, they then tried to switch it to that speed, however the service wasn't available in my area at that timeso they placed me back on the 30/speed/ tier three, after witch our bill spiked up a monththey have been billing us for 60/speed ever since we first applied for it even though it was only at 30/speedthis the first month that we actually have itand it still changes to speed instead of staying at the required speedsometimes it's and other times or somewhere in between

I switched to WOW as a referral from a peerThe service was set to be installed 3/at 6:PMOur technician arrived at 7:PM and remained in our home well after PMwith the cable run being left exposedAs it was too dark to bury the cable properly I was understanding that the job was to be finished at a later time.(At no point did the techs explain that they would not be the individuals completing the job.) I remained patient and waited an overly generous time span of weeks to hear an update that never cameTo my dismay I had to call to resolve the issueDuring the 1st phone call (Saturday 4/16, 12:45PM, WOW rep-***) an order was placed and *** assured me I would be contacted within hours but as of (4/19) Tuesday evening I hadn't received a callDuring the 2nd call (Tuesday 4/19, 7:30PM, WOW rep-Jack) Jack responded by claiming the service is provided by a 3rd party company and confirmed I was to receive the service Wednesday 4/As of (4/21) Thursday evening

Attempted to work with Consumer vendor for service provided and discrepancies of billing vs payment vs retention offer's rendered
One hand is unknownst to other for services available in pricing at time of discretionary conversation that were to be recorded with CSR, CSR supervisor, and additional escalations reading from a script and the consumer means nothing to the vendor

I have Wow cable/internet services I receive a bill every other month with late fees After numerous calls, I discovered that Wow cable set up a fake account which I did not authorize The first bill will be sent the fake account Then the 2nd month, WOW will send a bill with late fees I have contacted WOW several times to ask them to stop this practice I never authorized WOW to send my bill to a WOW email account ( I used a gmail account which they have as well)