California Development & Funding Company

We were quoted a price for basic cable, a modem, and internet of $When we received the first bill they charged $plus additional feesWe have called numerous times to discuss the billThey told us to cancel it would cost us, yet they were not honoring the contractEvery time I call they tell me they are going to pull up the original phone call on 3/30/to set up the planThey agree to call back, yet never doWhen I call back they say they haven't found the tape stating the amount we agreed toIt's been over a month and the bill is dueThey have tried to get us to agree to slower internet, yet we have a contract stating mbpsThey claim they can't find the information on the agreementI wrote the quote down when we agreed to the price, even asked Johnny to repeat it to ensure I knew what we were getting intoI need this resolvedThey are charging more than we agreed toThey are not calling me back

Hello we have had wow for months we switch from Spectrum and I've had service calls since I got it my cable goes out at least to times a day my internet goes out the same TVs glitching called and complain now we're tied into two years and it's the worst cable we ever had and this is from Brunswick Ohio they gave us a $Credit One Time and that's this month and the 6th service person is coming out Tuesday nothing has been changed they come around they walk through all but we can't do anything blah Zay blah everything seems to be running now it is the worst cable I've ever had in my entire life

We’ve been with wow for a number of yearsI wish I’d left a long time agoThe cable itself is goodNo problemsIt’s billingWrong amount all the timeThey promise no increases for a year and we got four this past yearThey always bill wrongThe wait time use to be fast but now it’s about minutesEvery other month I’m on hold waiting to talk to someone and it takes at least one to 11/hrs to fix their newest mistakesI have sent letters to corporate who always apologize yet nothing gets doneI knew if I stayed with wow I’d have a stroke so we left

Nearly years ago, I left WOW! Internet - Cable - Phone after filing a complaint with the FCC regarding their billing practicesSo there wouldn't have been a valid reason for their technician to enter onto my propertyFor the past days, I've been without my phone and internet service; so I contacted my service provider to have a technician find the causeWhen the technician arrived, he checked the modem and coaxial lines leading to the telephone post behind my garageHe quickly discovered my line was intentionally disconnected, and reconnected to WOW! Internet - Cable - PhoneIn fact, once my modem was reset, I tested my internet connectionDisplayed on my monitor, was a customer service number at WOW! Internet - Cable - Phone to set up serviceAfter nearly an hour, my lines were reconnected to my provider; and service fully restored
Frankly, I don't know if the WOW! Internet - Cable - Phone technician saw this as a cheap thrill; but I find it to be a form of maliceThe

worse service ever Tech came out and put my service in and the internet would go out on a weekly occasion Finally they sent a new tech out after months of problems to only learn that the line was cracked from the first tech that was out

minute wait on hold to speak to a representative I cancelled service per their instructions by returning equipment when moving and week later received ongoing service bill which paid by auto payment Spent minutes on phone and issue not fully resolved

I established service with WOW earlier this yearThree days after starting service, I began to experience TV quality issuesThe picture breaks up, freezes, and often times the service goes out completelyI have contacted WOW times about this issueI have also provided videos that document the issues I am havingI have also had techs come to my house, but the issue still remainsThe company has done very little to resolve the issuesI was put in touch with a man by the name of *** with WOW CableHe was supposed to return my call days ago, but I have received no response

We have cancelled this service times, via telephone, in person This cancellation has been acknowledged each time, even with a service professional giving us explicit details on cancellation and partial refund:
"""
This is confirmation that the business account (Account # ***) for *** *** was requested to be disconnected on 7/23/The disconnect request has been submitted, and a credit will be placed on the account for the entire invoice that generated on 8/8/Additionally, a credit for the previous partial month will be issued for the amount of $This will be mailed to you as a check under the business name
If anything else is needed, please let me know
Kind Regards,
*** P***
Business Retention Sp
Gamer, Problem Solver, Convergent Thinker
WOW! Business
--------------------------------------------------------------
desk: 855-965- fax: 706-922-
"""
Instead of what was supposed to happen, a refu

I have been getting WOW (internet only- no cable) since JulyMy husband usually pays the bill, but I noticed we are and have been getting charged every month for a cable magazine we have no use for and never ordered to my knowledgeI was very upset we've been charged for something of no use to usI called Wow and was put on hold close to minutes after I spoke with a man in customer service and asked to speak with a managerI was told wow could only reimburse for months of the chargesI would like all the magazine charges reimbursed from wow

I am being billed for high speed internet and I do not have it They would not fix it for three months when it did not work, and then they said that my modem was old They said I had to bring my modem to their shop to swap it out and it was my fault that it was the wrong one they installed and I would not be issued a credit So I tried to call customer service over a dozen times They put me on hold, they would hang up on me, they would repeat themselves over and over OK, so fast forward a year and guess what? Not only is it not mb, but less than 1mbps Im not even going to tell you how I can't run my business off this or have to use up cellular data Im just going to find the nastiest dirtiest attorney and look into a class action lawsuit against these ripoffs Because if Im going to waste my time, you better believe I tell all my clients, my friends, my family, my coworkers, my buddies at the news station and the chamber of commerce how awful your service is, but how you

Attempted to work with Consumer vendor for service provided and discrepancies of billing vs payment vs retention offer's rendered
One hand is unknownst to other for services available in pricing at time of discretionary conversation that were to be recorded with CSR, CSR supervisor, and additional escalations reading from a script and the consumer means nothing to the vendor

Wow internet sold us on a certain speed and now they are stating that they can not garuntee that speed nor fix their own issues on slower internet speed I've been told that there is nothing they could do regardless or the lag time aside from having me hard wire devices to the modem

When I signed up I was offered cable service with a day money back guaranteeI wanted to try the service to compare it to my previous provider
I had trouble with the cable it did not work It also took out my internet service with I had with WoW
I had to troubleshoot the issue myself to determine it was an issue with the equipment
We decided that we do not want the cable service And only want to keep the internet
When I called today to verify that I would not be charged for the cable service which I only had working properly for a few days I was told that there was not day money back guarantee I just feel like they lied to me to get me to have the service installed I do not want the cable service and I feel it did not even work properly as advertised I was told I had a day money back and now they want to prorate the service and also charge me for installing an outlet that I do not need or can use

I recently switched to WOW from another carrier for cable and internet services When trying to decide which plan, I inquired about vacation holds I was told certain plans could not be put on vacation hold I told the salesperson I did not want a plan like that because I go away every year for three to six months and when I was with WOW a few years back, they only charged me $per month for each month I was gone Evidently I was still put into a plan that does not allow vacation holds, which I found out when I received my bill after I was out of town I had originally called and told WOW on or near 10/12/that I wanted my services put on vacation hold beginning 10/15/and gave them a date that I would return about 04/10/ Nothing was said to me about my account not being able to be put on a vacation hold So when I got the bill still charging me the entire monthly amount, I realized I had been put in the wrong plan after all I immediately called and talked to severa

I ordered the 300Mbps Internet and the medium cable packageIt has been a month and a half and I've yet to get 300Mbps or maintain any speed over 100MbpsIt's on average 50Mbps or belowIt has been numerous times that techs have come into my home, new modems, new coax wires etc etcStill nothingThey always say that they'll be back the next day but I always end up having to call the comany for them to come backThe channels go in and out plus they freeze upThe company representative told me that my first month would be on them for those reasonsNow the little bit of Internet that I am getting and cable have been disconnected and when I called they didn't want to honor what was told to me

Two of my children are college students in a college town where WOW! Internet is the cheapest alternative for cable TV and internet service We have had a total of eight (8) academic years of WOW service - all of which have been less than pleasant For example, EVERY bill, EVERY month is a different amount There is absolutely NO consistency in the billing process Even after contact with customer service to correct these inaccuracies, bills were still inconsistent There is never a clear explanation for these strange billing practices - even after seeking clarification It is difficult to understand how this company survives with these billing practices and inconsistencies

I decided to make the switch from *** to WowMy installation appointment was set for July 2, between and p.mEST I remained at home with my family the entire time, but the installation technician never showed I called Wow at least times and each time they confirmed that he was probably running late, but it was guaranteed that he would show today, July 2, However, my final call I was transferred to a different department (that had access to dispatch) and I spoke with a supervisor She indicated that she spoke with dispatch and that the "assigned tech is no longer in the field." She stated that dispatch told her that he went home and would not come back out to install my cable, despite the fact that I had a scheduled AND confirmed appointment She was apologetic and rescheduled me for Tuesday, July 5, between 6-p.m This is utterly disgraceful customer service If you weren't able to make it today, July 2, 2016, then DO NOT schedule me for an appo

My service with WOW was installed and everything was working when the installer left and worked for another hours My phone service quit working - unable to make a call or receive a call After trying on several attempts to get it resolved immediately I am now waiting days to hopefully get it fixed But I do have to sit and wait all day for the tech to come as I was given an all day appointment - like my time is not importantTo me this is unacceptable as I have not even had the service hours Of course the customer service individual indicated this happens a lot when they are porting numbers from my other cable company - not sure I accept that excuseEven though my other cable company was no better I should have just stayed with them at least I knew I had all my services

I contracted to have WOW's ULTRA service installed in my home last Friday, April After the service rep left there was no internet connection to my home I called for another service visit, scheduled for April, 2-5pm When I called WOW at pm to ask the status of the service visit, they responded with "the agent went to your house an no one was at home," totally false Two members of my family were at our home during the designated time Now our television service is inoperable

On or about January 4, our underground cable lines were cut during road repavingAfter to days of spending hours on the phone with your "Customer care" someone finally came out on the 9th to run a temp cable, even on the 5th day they were late getting out to fix itTo this day no one has responded to bury the lineWe were charged $for being graced with late serviceMy husband emailed you sometime in January due to the line still laying across the roadOur neighbors all have *** and they were taken care of days beforeAfter emailing you we were told the lines would be buried on the 24thThat order was closed as completed on the 26th yet no one ever came out to bury the linesThe lines have been unhooked days a week from 8-every day since January 9thWe are paying for services, (phone, cable and internet) that we aren't receiving
We haven't been offered a discount, a refund an apology or anythingLast week I even sent my Mom, in person, to your Panama C