California Development & Funding Company

Hello we have had wow for months we switch from Spectrum and I've had service calls since I got it my cable goes out at least to times a day my internet goes out the same TVs glitching called and complain now we're tied into two years and it's the worst cable we ever had and this is from Brunswick Ohio they gave us a $Credit One Time and that's this month and the 6th service person is coming out Tuesday nothing has been changed they come around they walk through all but we can't do anything blah Zay blah everything seems to be running now it is the worst cable I've ever had in my entire life

We have had a horrible issue I have my bedroom was destroyed during install and my service has only got worse I'm on my 4th cable box and I have gotten text messages with physical threats and wow won't discuss my insurance claim I need help I keep getting stone walled and to make things worse they have a exclusive contract where I live so I can't get internet anywhere else and I have two children who take online classes I have been to the wow office in *** ** on numerous occasions with proof of messages and they don't care not to mention they signed us up for $a month and charge us another $a month for equipment and we was never told this

We were quoted a price for basic cable, a modem, and internet of $When we received the first bill they charged $plus additional feesWe have called numerous times to discuss the billThey told us to cancel it would cost us, yet they were not honoring the contractEvery time I call they tell me they are going to pull up the original phone call on 3/30/to set up the planThey agree to call back, yet never doWhen I call back they say they haven't found the tape stating the amount we agreed toIt's been over a month and the bill is dueThey have tried to get us to agree to slower internet, yet we have a contract stating mbpsThey claim they can't find the information on the agreementI wrote the quote down when we agreed to the price, even asked Johnny to repeat it to ensure I knew what we were getting intoI need this resolvedThey are charging more than we agreed toThey are not calling me back

minute wait on hold to speak to a representative I cancelled service per their instructions by returning equipment when moving and week later received ongoing service bill which paid by auto payment Spent minutes on phone and issue not fully resolved

worse service ever Tech came out and put my service in and the internet would go out on a weekly occasion Finally they sent a new tech out after months of problems to only learn that the line was cracked from the first tech that was out

We have cancelled this service times, via telephone, in person This cancellation has been acknowledged each time, even with a service professional giving us explicit details on cancellation and partial refund:
"""
This is confirmation that the business account (Account # ***) for *** *** was requested to be disconnected on 7/23/The disconnect request has been submitted, and a credit will be placed on the account for the entire invoice that generated on 8/8/Additionally, a credit for the previous partial month will be issued for the amount of $This will be mailed to you as a check under the business name
If anything else is needed, please let me know
Kind Regards,
*** P***
Business Retention Sp
Gamer, Problem Solver, Convergent Thinker
WOW! Business
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desk: 855-965- fax: 706-922-
"""
Instead of what was supposed to happen, a refu

Nearly years ago, I left WOW! Internet - Cable - Phone after filing a complaint with the FCC regarding their billing practicesSo there wouldn't have been a valid reason for their technician to enter onto my propertyFor the past days, I've been without my phone and internet service; so I contacted my service provider to have a technician find the causeWhen the technician arrived, he checked the modem and coaxial lines leading to the telephone post behind my garageHe quickly discovered my line was intentionally disconnected, and reconnected to WOW! Internet - Cable - PhoneIn fact, once my modem was reset, I tested my internet connectionDisplayed on my monitor, was a customer service number at WOW! Internet - Cable - Phone to set up serviceAfter nearly an hour, my lines were reconnected to my provider; and service fully restored
Frankly, I don't know if the WOW! Internet - Cable - Phone technician saw this as a cheap thrill; but I find it to be a form of maliceThe

Wow internet sold us on a certain speed and now they are stating that they can not garuntee that speed nor fix their own issues on slower internet speed I've been told that there is nothing they could do regardless or the lag time aside from having me hard wire devices to the modem

I am being billed for high speed internet and I do not have it They would not fix it for three months when it did not work, and then they said that my modem was old They said I had to bring my modem to their shop to swap it out and it was my fault that it was the wrong one they installed and I would not be issued a credit So I tried to call customer service over a dozen times They put me on hold, they would hang up on me, they would repeat themselves over and over OK, so fast forward a year and guess what? Not only is it not mb, but less than 1mbps Im not even going to tell you how I can't run my business off this or have to use up cellular data Im just going to find the nastiest dirtiest attorney and look into a class action lawsuit against these ripoffs Because if Im going to waste my time, you better believe I tell all my clients, my friends, my family, my coworkers, my buddies at the news station and the chamber of commerce how awful your service is, but how you

We’ve been with wow for a number of yearsI wish I’d left a long time agoThe cable itself is goodNo problemsIt’s billingWrong amount all the timeThey promise no increases for a year and we got four this past yearThey always bill wrongThe wait time use to be fast but now it’s about minutesEvery other month I’m on hold waiting to talk to someone and it takes at least one to 11/hrs to fix their newest mistakesI have sent letters to corporate who always apologize yet nothing gets doneI knew if I stayed with wow I’d have a stroke so we left

I have been getting WOW (internet only- no cable) since JulyMy husband usually pays the bill, but I noticed we are and have been getting charged every month for a cable magazine we have no use for and never ordered to my knowledgeI was very upset we've been charged for something of no use to usI called Wow and was put on hold close to minutes after I spoke with a man in customer service and asked to speak with a managerI was told wow could only reimburse for months of the chargesI would like all the magazine charges reimbursed from wow

I established service with WOW earlier this yearThree days after starting service, I began to experience TV quality issuesThe picture breaks up, freezes, and often times the service goes out completelyI have contacted WOW times about this issueI have also provided videos that document the issues I am havingI have also had techs come to my house, but the issue still remainsThe company has done very little to resolve the issuesI was put in touch with a man by the name of *** with WOW CableHe was supposed to return my call days ago, but I have received no response

This is the worst cable service provider I've ever had .and also billing me for two months I didn't even have the cable service.and now harassing me everyday for boxes and leaving notes on my residence ..I felt like I was duped from the very beginning with their services Supposed to be cheaper then my previous service and it wasnt.Also the slowest Internet The worst channels ever..from very beginning .Their customer service representatives are the rudest people over the phone as well...I

I ordered the 300Mbps Internet and the medium cable packageIt has been a month and a half and I've yet to get 300Mbps or maintain any speed over 100MbpsIt's on average 50Mbps or belowIt has been numerous times that techs have come into my home, new modems, new coax wires etc etcStill nothingThey always say that they'll be back the next day but I always end up having to call the comany for them to come backThe channels go in and out plus they freeze upThe company representative told me that my first month would be on them for those reasonsNow the little bit of Internet that I am getting and cable have been disconnected and when I called they didn't want to honor what was told to me

On or about January 4, our underground cable lines were cut during road repavingAfter to days of spending hours on the phone with your "Customer care" someone finally came out on the 9th to run a temp cable, even on the 5th day they were late getting out to fix itTo this day no one has responded to bury the lineWe were charged $for being graced with late serviceMy husband emailed you sometime in January due to the line still laying across the roadOur neighbors all have *** and they were taken care of days beforeAfter emailing you we were told the lines would be buried on the 24thThat order was closed as completed on the 26th yet no one ever came out to bury the linesThe lines have been unhooked days a week from 8-every day since January 9thWe are paying for services, (phone, cable and internet) that we aren't receiving
We haven't been offered a discount, a refund an apology or anythingLast week I even sent my Mom, in person, to your Panama C

Hello,
I am lodging a complaint with the representatives at WOWOn May 17th at 3:18pm I contacted WOW collections at During the conversation, I asked what date would be the last day to pay my past due balance and I was advised to pay by 5/31/On 5/21/18, I called WOW again to confirm my payment date and was connected to the automated messaging center where I selected a different payment date in errorLater this month on the 28th, I called again and spoke to operator KatyKaty looked into my situation stating that the last day for my services would be May 29th, however, she did see where I initially called and spoke to someone from collections who entered May 31st as the last day to pay in her notesAfter a few conversations between Katy and her supervisor while being placed on hold, Katy came back and assured me that the date was changed back to May 31st giving me the very last day to pay before services would be disconnectedBefore we ended the call, I asked Ka

Internet service keeps dropping every few secondsWe are unable to use tour internet service in any meaningful wayTechnician have been in the house several timesWe have been told last week that the Modem box we have is not functioning properly and currently WOW does not have a replacement available

I recently switched to WOW from another carrier for cable and internet services When trying to decide which plan, I inquired about vacation holds I was told certain plans could not be put on vacation hold I told the salesperson I did not want a plan like that because I go away every year for three to six months and when I was with WOW a few years back, they only charged me $per month for each month I was gone Evidently I was still put into a plan that does not allow vacation holds, which I found out when I received my bill after I was out of town I had originally called and told WOW on or near 10/12/that I wanted my services put on vacation hold beginning 10/15/and gave them a date that I would return about 04/10/ Nothing was said to me about my account not being able to be put on a vacation hold So when I got the bill still charging me the entire monthly amount, I realized I had been put in the wrong plan after all I immediately called and talked to severa

When I signed up I was offered cable service with a day money back guaranteeI wanted to try the service to compare it to my previous provider
I had trouble with the cable it did not work It also took out my internet service with I had with WoW
I had to troubleshoot the issue myself to determine it was an issue with the equipment
We decided that we do not want the cable service And only want to keep the internet
When I called today to verify that I would not be charged for the cable service which I only had working properly for a few days I was told that there was not day money back guarantee I just feel like they lied to me to get me to have the service installed I do not want the cable service and I feel it did not even work properly as advertised I was told I had a day money back and now they want to prorate the service and also charge me for installing an outlet that I do not need or can use

My service with WOW was installed and everything was working when the installer left and worked for another hours My phone service quit working - unable to make a call or receive a call After trying on several attempts to get it resolved immediately I am now waiting days to hopefully get it fixed But I do have to sit and wait all day for the tech to come as I was given an all day appointment - like my time is not importantTo me this is unacceptable as I have not even had the service hours Of course the customer service individual indicated this happens a lot when they are porting numbers from my other cable company - not sure I accept that excuseEven though my other cable company was no better I should have just stayed with them at least I knew I had all my services