California Development & Funding Company

I signed up for WOW internet servicesThey stated I had to sign a month agreement for the internet to lock in my pricingThe sales person we spoke to pitched us the cable TV and advised if at anytime we didn't like it we could call in and cancelAfter months of having to shut the cable box off and reboot it to just watch TV we decided that it was time to kick the cable
I called in to cancel the cable and keep the internetThe telephone representative told me that I had a termination fee of $for every month of the remaining months of the contractI told him that, I wasn't cancelling the internet, i'm keeping that as per I agreed toHe said it didn't matterI hung up the phone and searched my email for the terms and conditions that we agreed to when we signed up for serviceNothing in the inboxI called WOW back and asked them to send me a copy of the terms and conditions that I had agree to when we signed up for internetThe agent "***" advised me they had no w

I made a recent change to my cable service with WOWI cancelled my cable tv but decided to keep internet serviceI received my first bill with a modem rental charge of $a monthI called WOW to inform them I have my own modemThe representative I spoke to at WOW said it's standard policy on internet packages to assume that I have the standard set up and are using their modemSo essentially they charge everyone with internet an extra $a month rental fee even if they own their own modem

On 7/9/my wife cancelled all WOW services by phone with *** The following day, 7/10/15, I returned WOW's equipment to *** *** *** *** ** *** *** (receipt number: ***) On 8/28/(over six weeks later) WOW automatically charged (via auotpay) our credit card in the amount of $ The billing date for this amount was 8/9/15; the amount included phone service and miscellaneous fees for the month after we had cancelled all serviceOn 8/30/I spoke by phone with *** in Customer Loyalty *** said that she would fix the error, make the cancellation effective 7/9/15, and that we could expect a refund of the $in check form Instead of receiving the promised check, on 9/28/we were again automatically charged for another month of phone service and fees, this time for $ I called again on 9/30/at which time the representative disenrolled our account from auto pay and encouraged me to call our new provider ATT (!) to find out whether

Hello,
I am lodging a complaint with the representatives at WOWOn May 17th at 3:18pm I contacted WOW collections at During the conversation, I asked what date would be the last day to pay my past due balance and I was advised to pay by 5/31/On 5/21/18, I called WOW again to confirm my payment date and was connected to the automated messaging center where I selected a different payment date in errorLater this month on the 28th, I called again and spoke to operator KatyKaty looked into my situation stating that the last day for my services would be May 29th, however, she did see where I initially called and spoke to someone from collections who entered May 31st as the last day to pay in her notesAfter a few conversations between Katy and her supervisor while being placed on hold, Katy came back and assured me that the date was changed back to May 31st giving me the very last day to pay before services would be disconnectedBefore we ended the call, I asked Ka

Been getting charged for an upgraded service that I never received
For months I been trying to get the fraudulent charges off my bill
After service was terminated on April for not paying bill with
charges (I kept telling them I did not want or receive extra service)
I turned there gear back in (I have the recite)
On June I received a new bill showing a reconnect fee and admin fee and was billed for
May (Did not have service for that month)
Called WOW and was told to bad and I will have to pay

I moved in April my old account was canceled and a new account was established for me to continue services at my new address My old account number apparently had a remaining balanceI was never billed for my remaining balance and never received a phone callI recently received a collections noticeI immediately called and paid the full balanceThe customer service agent with the collection agency informed me this would still be put on my credit report as a paid in full collectionThat will severely impact my credit and credit scoreI believe this is unfair as I have ALWAYS paid my WOW bill on timeI have worked hard to build my credit as a young adultI am not sure if the customer service representative did not update my new mailing address on my old account but I never received a bill

Today I received my monthly internet bill from WOW! To my surprise the bill increased in price by $13.00! When I called customer service the representative stated "every year WOW changes the discount price!" What discount price? It is a scam too increase the companies profits The definition of discount from the Webster's dictionary is: "a DEDUCTION from the usual cost of something, typically given for PROMPT OR ADVANCE PAYMENT or to a special category of buyers."
First of all I have had WOW internet service for over a year and have NEVER missed a payment, usually paying before the due date"Prompt or Advance Payment"
Second, WOW! never informed me that the monthly bill will increase after a year or any time at all This is how they treat a loyal customer?! They need to re-evaluate their principles Just remember WOW, without loyal customers, WOW would be out of service!

I was a WOW customer when I lived in *** ** for about months I moved out of a WOW service area, and called to cancel my contract as I could not use it The account representative advised we would be getting an $credit I specifically asked if there was a cancellation fee, and the account representative stated no I received a bill in the mail that showed an $account credit, and believed I was done with this company Months later, I received a bill for $ I called WOW to see what it was for, and I was advised that it was a cancellation fee I advised I was told there was no cancellation fee, and the rep simply told me that was wrong and I have to pay it I requested that they pull the call recording for when I spoke with the rep that told me there was no cancellation fee, as that would be a verbal contract that they had to honor Same declined I proceeded to call in multiple times, and was told my concerns would be forwarded to their charge dispute d

I cancelled my service because I moved out of the area September I was told I would not get a refund of $until sometime in January 2017, and that this is our process I can no longer access my account and keep getting the run around as to when I an going to receive my refund I spoke to supervisors, and manager and the manger did not even know the main office address to give me I have been a customer for years and paid my bill on time, now I have to jump through hoops to get a refund

Internet service keeps dropping every few secondsWe are unable to use tour internet service in any meaningful wayTechnician have been in the house several timesWe have been told last week that the Modem box we have is not functioning properly and currently WOW does not have a replacement available

This is the worst cable service provider I've ever had .and also billing me for two months I didn't even have the cable service.and now harassing me everyday for boxes and leaving notes on my residence ..I felt like I was duped from the very beginning with their services Supposed to be cheaper then my previous service and it wasnt.Also the slowest Internet The worst channels ever..from very beginning .Their customer service representatives are the rudest people over the phone as well...I

I've been a loyal customer with WOW CABLE since But changed address location in and kept the WOW CABLE as my provider On yesterday 4/11/I came home from running errands and notice a Wow Cable truck in the back of my homeWent to speak with the Cable service guy and he drove off in a high speedSo it never darned on me that my cable, phone and Internet services would be cut offDue to the fact I just paid my bill on 3/19/of $ and the current bill is not due until 4/26/of a higher amount that I was never told it would be from calling them on last month So when I got home from work at P.M on 4/11/no services where working in my homeSo I contacted WOW Cable at 1-844-459-and spoke with a customer service rep and was promised my services would be back up and working at 8am on 4/12/the phone called lasted minutes and secondsI was also promised a $dollar credit due to the inconvenience But of course still not working so I called W

All services were not working Sunday morning, July I contacted customer service at about 7am and after troubleshooting, the rep said a tech visit was necessary and I said I needed it fixed that dayHe checked to see if escalation for a same day tech visit was possibleI was on hold approximately minutes while he waited to speak with tech dispatch and confirm they could be at my home that dayBefore am I was told that if I could be available all day, through pm, a tech would be out to fix the issueI called times throughout the day to confirm that I was still on the schedule and each time (including at 7:pm) that they were still going to be outFinally on my final call at 8:pm, I was finally told the truth that no one would be coming and that while I was told all day that they would, after hours of waiting, I was left with nothingMy options were to spend another hour day waiting on Monday, July for the possibility of a tech visit but they refused to gi

We set up new service with wow and at the installation date the tech was min late to the appointment and we were told that they had to run a new line He said it would take a week and weeks later we were still waitingI had to call multiple times to see when service would start and our neighbors were worried the digging would disrupt their electric dog fences so I wanted to speak to someone and was promised a call back in hours I never got that call When we finally got service up we had daily issues with the cable going out and needing to be rebooted We had a technician come out just before our window to cancel was up and he changed fittings The issue was still going on The customer service line said it was a software issue but our signal was lower than it should be I was calling in because they billed me for the technician visit when the issue was a wow issue They sent out another tech who showed up 1/hours late He saw the signal at the outdoor juncti

My cable bill went from to without advanced notice from WOW I retired am on a fixed budget and this $increase came as a complete surprise I am glad that I looked at the bill closely since I use direct bill pay I tried to talk to customer service witch started with Christian in Nicaragua and ended with Charlie employee number *** in the USA They tried to take off the price but that would still put me at increase They next tries to cut services I asked to be transferred to the retention group and I was told by the three individuals I could not due to "No customer Loyalty" I don't know what loyalty is now but as a loyal customer I paid my bill every month for there services

Rude customer service agent who do not want to clarify or rectify billing chargesI was told by an agent that I owe for December, February and march but not January and when I asked about my February payment and what that went towards a member of management would not assist and told me I want to argue and he's not going to argue when I just wanted to clarify what happened to my payments including my feb payment

On 5/I called WOWWAY to cancel my service which had a day guarantee if not satisfied - full refund (my initial service began on 4/29/17) I spoke to *** - cast # ***, *** said he would take care of and issue me a new account for only internet - advertised cost $+ modem $+ protection plan $- $ On 6/3/I called and automated service said I had a balance of $187.68, $past due and a current bill of $- additional credits were missing $from issues given to me from a supervisor for problems with install service calls and another credit for the wrong box not a dvr being first installed *** also told me that the day guarantee period for the new agreement for months would again begin on 6/27/ I spoke to *** a supervisor on 6/who said I did get a $credit in the above reflected amountsI never received any documentation from WOWWAY on my new account I am told my account number is ***, which I cannot say is my new accoun

My service has been wrongfully disconnected twice in the last days or soI am being told that I failed to make paymentsThis is not trueI have spoken to seven representatives and no one has helped meThe very first rep did seem to recognize the problem on Sunday morning, but she somehow disconnected the call and never called back
I have also been placed into the same contract, over the phone, twice in the last or so daysThe last time was 6/
I have made two payments via my debit card ending in *** in the amount of $each on 6/2/and 6/3/2017, bringing my account current, according to the customer service rep that I spoke to on 6/2/
I have my bank statements as proof that I paid WOW
I would like my service reinstated at $final price, as I had before, and I do not wish to be placed into a contract a third or fourth time because I simply do not trust it at this point
I called using phone number ***
I ask that all of my calls a

WoW! had shut down service at the end of JulyI was unable to connect to the InternetAfter a long series of challenges (which I have documented) they realized that it was their MODEM that was old and would not work with their new systemThey came out and installed a new MODEM and charged me for a "truck roll out"Once it was installed, I had to bring in and pay independent service people so I could use my printerThe delays and inability to use the internet effected my business

Wow! every time I call them they say they will fix the contract issue and apply the credit back to my bill, but every-time they lie to meI recorded the phone calls a few timesThey are suppose to credit the account back with the previous amount that I was getting from beforewhich left my bill around dollarsI would appreciate it if they didn't lie to meJust admit you won't credit the dollars per month for the months that you promised