California Development & Funding Company

I moved in April my old account was canceled and a new account was established for me to continue services at my new address My old account number apparently had a remaining balanceI was never billed for my remaining balance and never received a phone callI recently received a collections noticeI immediately called and paid the full balanceThe customer service agent with the collection agency informed me this would still be put on my credit report as a paid in full collectionThat will severely impact my credit and credit scoreI believe this is unfair as I have ALWAYS paid my WOW bill on timeI have worked hard to build my credit as a young adultI am not sure if the customer service representative did not update my new mailing address on my old account but I never received a bill

I made a recent change to my cable service with WOWI cancelled my cable tv but decided to keep internet serviceI received my first bill with a modem rental charge of $a monthI called WOW to inform them I have my own modemThe representative I spoke to at WOW said it's standard policy on internet packages to assume that I have the standard set up and are using their modemSo essentially they charge everyone with internet an extra $a month rental fee even if they own their own modem

I signed up for WOW internet servicesThey stated I had to sign a month agreement for the internet to lock in my pricingThe sales person we spoke to pitched us the cable TV and advised if at anytime we didn't like it we could call in and cancelAfter months of having to shut the cable box off and reboot it to just watch TV we decided that it was time to kick the cable
I called in to cancel the cable and keep the internetThe telephone representative told me that I had a termination fee of $for every month of the remaining months of the contractI told him that, I wasn't cancelling the internet, i'm keeping that as per I agreed toHe said it didn't matterI hung up the phone and searched my email for the terms and conditions that we agreed to when we signed up for serviceNothing in the inboxI called WOW back and asked them to send me a copy of the terms and conditions that I had agree to when we signed up for internetThe agent "***" advised me they had no w

I decided to make the switch from *** to WowMy installation appointment was set for July 2, between and p.mEST I remained at home with my family the entire time, but the installation technician never showed I called Wow at least times and each time they confirmed that he was probably running late, but it was guaranteed that he would show today, July 2, However, my final call I was transferred to a different department (that had access to dispatch) and I spoke with a supervisor She indicated that she spoke with dispatch and that the "assigned tech is no longer in the field." She stated that dispatch told her that he went home and would not come back out to install my cable, despite the fact that I had a scheduled AND confirmed appointment She was apologetic and rescheduled me for Tuesday, July 5, between 6-p.m This is utterly disgraceful customer service If you weren't able to make it today, July 2, 2016, then DO NOT schedule me for an appo

Two of my children are college students in a college town where WOW! Internet is the cheapest alternative for cable TV and internet service We have had a total of eight (8) academic years of WOW service - all of which have been less than pleasant For example, EVERY bill, EVERY month is a different amount There is absolutely NO consistency in the billing process Even after contact with customer service to correct these inaccuracies, bills were still inconsistent There is never a clear explanation for these strange billing practices - even after seeking clarification It is difficult to understand how this company survives with these billing practices and inconsistencies

Today I received my monthly internet bill from WOW! To my surprise the bill increased in price by $13.00! When I called customer service the representative stated "every year WOW changes the discount price!" What discount price? It is a scam too increase the companies profits The definition of discount from the Webster's dictionary is: "a DEDUCTION from the usual cost of something, typically given for PROMPT OR ADVANCE PAYMENT or to a special category of buyers."
First of all I have had WOW internet service for over a year and have NEVER missed a payment, usually paying before the due date"Prompt or Advance Payment"
Second, WOW! never informed me that the monthly bill will increase after a year or any time at all This is how they treat a loyal customer?! They need to re-evaluate their principles Just remember WOW, without loyal customers, WOW would be out of service!

I was a WOW customer when I lived in *** ** for about months I moved out of a WOW service area, and called to cancel my contract as I could not use it The account representative advised we would be getting an $credit I specifically asked if there was a cancellation fee, and the account representative stated no I received a bill in the mail that showed an $account credit, and believed I was done with this company Months later, I received a bill for $ I called WOW to see what it was for, and I was advised that it was a cancellation fee I advised I was told there was no cancellation fee, and the rep simply told me that was wrong and I have to pay it I requested that they pull the call recording for when I spoke with the rep that told me there was no cancellation fee, as that would be a verbal contract that they had to honor Same declined I proceeded to call in multiple times, and was told my concerns would be forwarded to their charge dispute d

On 7/9/my wife cancelled all WOW services by phone with *** The following day, 7/10/15, I returned WOW's equipment to *** *** *** *** ** *** *** (receipt number: ***) On 8/28/(over six weeks later) WOW automatically charged (via auotpay) our credit card in the amount of $ The billing date for this amount was 8/9/15; the amount included phone service and miscellaneous fees for the month after we had cancelled all serviceOn 8/30/I spoke by phone with *** in Customer Loyalty *** said that she would fix the error, make the cancellation effective 7/9/15, and that we could expect a refund of the $in check form Instead of receiving the promised check, on 9/28/we were again automatically charged for another month of phone service and fees, this time for $ I called again on 9/30/at which time the representative disenrolled our account from auto pay and encouraged me to call our new provider ATT (!) to find out whether

I contracted to have WOW's ULTRA service installed in my home last Friday, April After the service rep left there was no internet connection to my home I called for another service visit, scheduled for April, 2-5pm When I called WOW at pm to ask the status of the service visit, they responded with "the agent went to your house an no one was at home," totally false Two members of my family were at our home during the designated time Now our television service is inoperable

I cancelled my service because I moved out of the area September I was told I would not get a refund of $until sometime in January 2017, and that this is our process I can no longer access my account and keep getting the run around as to when I an going to receive my refund I spoke to supervisors, and manager and the manger did not even know the main office address to give me I have been a customer for years and paid my bill on time, now I have to jump through hoops to get a refund

I've been a loyal customer with WOW CABLE since But changed address location in and kept the WOW CABLE as my provider On yesterday 4/11/I came home from running errands and notice a Wow Cable truck in the back of my homeWent to speak with the Cable service guy and he drove off in a high speedSo it never darned on me that my cable, phone and Internet services would be cut offDue to the fact I just paid my bill on 3/19/of $ and the current bill is not due until 4/26/of a higher amount that I was never told it would be from calling them on last month So when I got home from work at P.M on 4/11/no services where working in my homeSo I contacted WOW Cable at 1-844-459-and spoke with a customer service rep and was promised my services would be back up and working at 8am on 4/12/the phone called lasted minutes and secondsI was also promised a $dollar credit due to the inconvenience But of course still not working so I called W

Been getting charged for an upgraded service that I never received
For months I been trying to get the fraudulent charges off my bill
After service was terminated on April for not paying bill with
charges (I kept telling them I did not want or receive extra service)
I turned there gear back in (I have the recite)
On June I received a new bill showing a reconnect fee and admin fee and was billed for
May (Did not have service for that month)
Called WOW and was told to bad and I will have to pay

Service has never been what was promised I order a bundled service of home phone, cable, and mbps internet Service was to be installed on Monday, November 13th, between 8am-10am Since no one called or came by during that time, I called WOW to reschedule for Saturday, November 18th to have all services set up at that time The technician arrived on November 18th and set up cable and internet but said that he could not install phone because the phone number was never ported the previous week
I called WOW shortly after he left because my promised mbps internet was performing at mbps The customer support person was eventually able to raise performance to about mbps, or about 1/3rd of the promised performance He said a technician would be out between 8am-9pm the next day to inspect the issue with the internet He also said the technician would call one hour before coming out
The technician arrived the next day without any notice (no calls on my cell ph

We set up new service with wow and at the installation date the tech was min late to the appointment and we were told that they had to run a new line He said it would take a week and weeks later we were still waitingI had to call multiple times to see when service would start and our neighbors were worried the digging would disrupt their electric dog fences so I wanted to speak to someone and was promised a call back in hours I never got that call When we finally got service up we had daily issues with the cable going out and needing to be rebooted We had a technician come out just before our window to cancel was up and he changed fittings The issue was still going on The customer service line said it was a software issue but our signal was lower than it should be I was calling in because they billed me for the technician visit when the issue was a wow issue They sent out another tech who showed up 1/hours late He saw the signal at the outdoor juncti

We have been with WOW internet and cable for approxmonths*** has been glitching and buffering since day The technician recently replaced an outdoor cable that was water logged and inspected all interior wiring He stated that everything is working correctlyThere was nothing else that could be done to resolve this issue We are still experiencing the same problems I called customer service to cancel since we are not receiving a satisfactory service and they stated that there would be a $early termination fee I stated to them the circumstances we were in and they said they could not wave the etf

Wow! every time I call them they say they will fix the contract issue and apply the credit back to my bill, but every-time they lie to meI recorded the phone calls a few timesThey are suppose to credit the account back with the previous amount that I was getting from beforewhich left my bill around dollarsI would appreciate it if they didn't lie to meJust admit you won't credit the dollars per month for the months that you promised

WOW customer service is so horrible that on a scale from to 10, being poor and being good they would get a - Their automated system said one thing then when I spoke with a person my bill went up $He assured me his computer was accurate, and of course like any good customer service (that is an oxymoron) person he repeated his script over and overI'm sorry, but if the "person" is only reading a script from a computer, why pay that personI also do not like to spoken to with condescensionI'm not trying to be high and mighty, but, a person who answers a phone for a living and only reads a script is not better than me, and if that is all they do should feel lucky to do so because they're work is pointless and does not contribute anything to humanity what so everI will never do business with them ever againI really hope they go out of business so they realize that in order to do business with the public, they need to "work with" the public and not just collect fees

I have been with wow since July I first had no problems with the internet service at all and then in AugustThey had a internet outage for a few weeksI work from home and go to school online They did not even wanna compensate me while there internet was downEver since then , I constantly have problems with my internetIt seems like a lot of people doThey need to fix the problem cause it is not working at all and I am getting upsetWe pay money for this internet and we literally only get to use it maybe two weeks out of the whole pay period I am frustrated and they seem to just have people to come out and say it’s fine and the next day it’s not working

Wide Open West (WOW!) was providing internet service to my apartment located *** *** *** *** *** *** *** *** ***I have no problem with the internet service itselfBut they are trying to charge me the unreturned equipment feeI have never rented an equipment from WOW! I have never been charged for any equipment rental fee and did not ruquest any equipment from themI have my own equipment and I am useing my equipment all the time, WOW! can monitor that on their end I had a service trouble early this year and one of WOW employee come to my apartment and try to fix that, I remember he test the internet connection with a WOW modem, and he found out that is not a modem issue, so my own modem is good to useHe finally finished his job and fixed the internet issue for meI did not accpet any equipment from WOW! and no receipt has been signed or given to me
I have start couple complaint but their customer service can not help me to resolve itAnd the e

My service has been wrongfully disconnected twice in the last days or soI am being told that I failed to make paymentsThis is not trueI have spoken to seven representatives and no one has helped meThe very first rep did seem to recognize the problem on Sunday morning, but she somehow disconnected the call and never called back
I have also been placed into the same contract, over the phone, twice in the last or so daysThe last time was 6/
I have made two payments via my debit card ending in *** in the amount of $each on 6/2/and 6/3/2017, bringing my account current, according to the customer service rep that I spoke to on 6/2/
I have my bank statements as proof that I paid WOW
I would like my service reinstated at $final price, as I had before, and I do not wish to be placed into a contract a third or fourth time because I simply do not trust it at this point
I called using phone number ***
I ask that all of my calls a