California Development & Funding Company

In February, Helen B*** knocked on my door selling WOW serviceShe offered a good price for faster internet, and I signed upI had issues from day one, and in contacting her, she was no helpI was never charged the agreed upon price, a representative who supposed to add a cable modem to my account canceled my TV service which took two days to resolve, and the internet service had major DNS issues, making it unusable In August I canceled the service and returned their cable cardMiddle of September I began getting collection callsI told them I had canceled, and they claim to have no record of itBut he said he would research itNever heard back, still haven't received a bill, since I can no longer access my online accountAnd I'm getting multiple robocalls dailyI emailed, a lady by the name of Monique *** said she would take care of it, but they continue

On 9/5/a service contractor of WOW cable visited my homeThe stated that I was past due on my balance and he was coming to remove the equipment unless a payment was madeHe stated my balance was and that a payment had to be made by 8pm est to keep service and equipmentI paid as promised the and service was restoreddays later another technician comes by professing the same thingI politely show him my receipt and showed him the restored service he then recommend I call customer serviceI call customer service and the cs could not help nor explain how I am receiving misinformation about my acctI request a supervisor after minutes of holding I am disconnectedI call back still no supervisor and was informed one could not be locatedI state to the CS that my rights were being infringed upon per their service agreement: 1) per their service agreement I have business days before collection of equipment which would be 9/23/by my calendar because my s

I have been paying my bill every month for the full amount, then last month the balance due included another month -- suddenly I somehow became a month late on my bill
I called to have them correct this error, three times and end up getting into an argument because they keep telling me each payment I made was for the previous month, and can't tell me when it started -- when I missed a months' payment, causing me to become a month late
I know its their computer system that caused an error -- extra month charged -- but can't even download my billing statements because the file is either missing or corrupt -- for every month -- which is another example of a system error! i'm going to have to go over there to get my my monthly statements now and maybe banks to prove my on-time payments (with only late)
now I have to either switch cable and internet provider, let them overcharge me for a month of service! I wonder how many people just let them get away with this?

Spoke with WOW rep mid February, twiceAgreed to subscribe for a year to internet, which works fineMy rep told me I'd have to prepay for one month but she was waiving the $installation feeI confirmed with her times that my total cost would be only the 24.99, out the door, and she agreed, assured me of thatA day later my account was hit for $75.00! I called and we texted and spokeMy rep said she would fix it on Monday and to please not cancel, they want my businessCalled her when nothing hit my account that next day and she said to check it laterThen days went by and she told me it was a mistake on the part of the girl who entered the infoShe said it would be resolved in a dayWeek later, no refund /adjustmentRep got supervisor on phone with me, after telling me they would call at a certain time, and doing so hours later, after I'd rescheduled a work commitment to accommodate themThe supervisor was snotty and had an attitude right from the start, and s

I have called customer service on different occasions regarding over an estimated feet of cable strung across my backyard after a cable install almost weeks agoI have requested follow up with supervisors, I have been told that my complaint has been escalated to a supervisor for reviewHowever, to date there has been no action taken on behalf of the cable companyI have informed that there this is a hazard and a safety issue

I had been having issues with my cable sevice and after moths of putting it off due to the result I knew would happen, I scheduled a service appointment with WOW On 10-9-a technician arrived to fix the problem He then told my husband that someone else would be out that day to fix what he couldn't No one came back He failed to mention to my husband that the service in our living room was disconnected and left off I called WOW to ask what happened and was scheduled for an appointment the next day to fix it No one showed up I called back and finally spoke with a manager He told me he would expedite my case I called back this morning, 10-11-18, to check the progress and was informed that I wouldn't have an appointment until Saturday Unacceptable!! They refuse to fix the problem they left in my home I have spent over hours on the phone with this company and they refuse to make their mistake a priority

On September 9, *** addiction medicine, LLCentered into a three-year contract extension for Internet and telephone services with WOW business(Acct.#***)Our intent was to comply with this contract.However due to significant medical issues, Including a fractured spine, and abdominal surgeries, over a one-month period, I was unable to meet the terms of the contract, due to the closure of my practice effective /29/ After years of taking care of patients,I was forced to stop because of my healthIn an attempt to reconcile my debts I contacted WOWI was informed that I would be held to the three-year contract extension, despite my extenuating circumstances, and that if these monies were not paid, I would be turned over to collectionsI offered to pay the remaining monthly charges for the current year services, however, this offer was summarily rejected by the senior business sales manager *** ***In an attempt to mitigate the situation Mr***

I am a new customer of WOW cableThe installers who installed the cable at my home damaged the siding on my homeThe installers drilled holes in the siding when running the cable wiresThe correct way to install the cable wiring would have been to install the cable wires under the house siding
When I informed WOW Cable about the issue the installers who arrived at my home were rude and refused to fix the problem
I have called WOW Cable in an effort to resolve this issue, but as of September 27, is remains unresolved

I just learned that WOW has been charging me for a 300mbps package for the last months, while knowing I had a modem that only supports a mx speed of 100mbpsThey WOW representative informed me of this today, over the phoneI have been paying an extra $per month for a plan I should not have been put on and did not have the ability to even use

I recently moved my mother in with me I had the displeasure of trying to disconnect her account with this lousy company I needed some boxes to return her equipment and they said after a minute phone wait time that they would send the boxes, no charge I had to recall times to get the boxes which took weeks and then they tried to charge me dollars for a box They also owed mom money back for service she was no longer using They sent a check to her in my dead fathers name With the missing off the refund I called to say the check needed to be in her name my father died years ago and that she did not owe dollars for boxes They said they would correct the name on the check and give her the full refund due I just received a check in my dead fathers name again so she cannot cash it and for the amount minus the owed to her Mom is Wow cable is a lousy dishonest company that takes advantage of the elderly I am filing a complaint with the Revdex.com and

My wife and I have been WOW customers since Sep In June 2016, we upgraded our internet speed to mbps based on the advertised price of $per month on your websiteA representative helped us make the switch over the phone
We did not understand and were not told that we would loose our promotional customer status because we upgraded (aka became a better customer)So the advertised price of $39.99, which did not contain a hyperlink to another page explaining the fine print, was really $per month on our first bill after the upgradeWe were not told this at the time we upgradedI am sure it's buried somewhere in fine print but this was a grossly misleading process
We were told by a WOW representative that there was nothing that could be done, which is why I am emailing this complaint

After price comparison shopping in September-2017, I agreed to a contract with WOW! for Cable and Internet, including HD receivers for $116/month For months, the company invoiced me this amount which was consistent with the agreement made in the recorded conversation This amount was listed on all paperwork received After months of inconsistent service, the company changed my statement to $155.25/month without notification or any action on my part Upon contacting customer service on 3/regarding this increase, I was informed they were unsure why the change was made but that $is the amount I should be charged Upon speaking with a supervisor, they advised that although for months my bill reflected $116, the new amount is what I should have been charged all along I advised the agreement made was for $They advised if I canceled my service I would be charged a penalty of over $They advised they would have a manager return my call, however no follow up w

I had WOW internet services hooked up at the house I am renting on 2/15/ When I had the service started, I was asked if I would like a month agreement that provided a monthly discount on my bill or if I would like to be set up on a monthly basis I stated that I would like the higher monthly base premium as I would only be renting the house for months while our new home was being constructed The first bill that I received was for the correct amount of $plus $for a modem rental and $for installation for a total of I paid this bill On 3/I received my second bill and noticed that they had switched me over to a month agreement and provided me with a $discount for doing so I immediately called the (800) number and requested that they correct the issue and take the month agreement pricing off my bill as I am supposed to be on a month to month agreement I was told that it was too late to do that and if I wanted it changed, I would have t

I got Wow services on 02/10/I ended service on 04/27/Company sucks I've had service calls in three and half months promised guaranteed rates I never received and distorted tv service not able to ever order movies from day one very slowInternet service promised high speed and the I've paid over dollars only to end up with a collection account smacked on my credit after I made arrangements to pY the bill I hate this company wow is a good name because I guarantee they will be out of business shortly how can my service never work properly your technical department after calls and three service calls can't figure it out and after I can you send me an outrageous bills I promise I'm take this to the top I'm beyond upset

I contacted a wow salesman that came to my area regarding services after he left information with my husband his name was *** settle my husband told me to interact via text message and boy am I happy I didHe went over their services and after me and my husband reviewed wow we were concerned because they did not get very good ratings which I shared with ***I told him we would try the servi e but not under contract we wanted to be able to leave if we were not happyAt this time and I have all text messages that support this he stated no to worry he guarantees we'd love the service that he'd give us free installation and a free monthNow mind you he said nothing about day guarantee or your money back and the text ,messages that followed all pointed to me understanding we had a month freeI even sent several text repeating this and each time I got a yes or that is correctSo when we got a Bill mine you after the wrong service was installed I messaged him again and told him I

My parents, *** and *** ***, live in Evansville, IN I live in Rydal, GA I am an authorized person to speak to WOW and Spectrum on their behalf They switched internet, cable and phone services from WOW to Spectrum near the end of July They did not like their service with Spectrum and switched back to WOW within the first week after switching They have not had phone service since
My parents have made numerous trips to the local offices at WOW and Spectrum I have worked with numerous customer service reps at Spectrum and many more at WOW since August I have spoken to a couple of managers at WOW They all confirm the problem is with WOW They cannot seem to get the phone number from Spectrum and get the home phone turned on
I talked to another manager at WOW today At this point, I don't have much confidence they will be able to resolve this issue
Yet, it must be resolved My parents had this same phone number for years They are in their mi

I ended my service with this business in July, because my husband and I were moving to another home where WOW cable is not authorized as a providerI finished paying all of my service fees and thought I was done with my account, until I received two invoices on 7/8/and 7/10/stating that my "amount due" was "-$35.17." I expected a check in the mail, as I assumed that this was a credit to my account (which was already closed)I have not received this payment, and so I called the customer service number on 8/10/to inquire about the invoice
I waited for > minutes until I was able to speak with a customer service representative I was met with a statement claiming that I owe the company $for equipment (a second cable box) that was never in my possessionDuring my first phone call on 8/10/17, I was informed by the representative that a form has been submitted to investigate the missing cable boxI was told that someone would contact me (first it was going to be

I spoke with a Sales Rep about getting WOW services at the beginning of June I spoke to the Rep for almost an hour going over the details of the agreement I explained that I was hesitant in returning to WOW due to previous practicesHe insured that everything would go as we discussed and there would be no issue I was quoted a rate of $per month before taxes I was also told that the Ultra Services included a modem and two media players I had service installed on 6/15/and the installer said they had me down for media player He suggested I call after the install to correct the issue but he left two media playersI checked online and seen that I was charged an additional $for the media player I called on 6/20/and the customer service agent said she was not able to adjust the price and that a manager would contact me The manager never called me back I called back today on 6/21/and the customer service agent stated that there was nothing she could

My service stopped working on 08/26/I work from home so I reached out to WOW immediately and an appointment was scheduled for 08/28/A tech came to my home and told me he was unable to resolve my issueHe stated that a maintenance tech would need to come out and advised that the appointment was scheduled for 08/29/He provided ticket number ***At this point I had missed days of work
On 08/29/the maintenance tech ( EAKESSA) visited my home and advised that he had cleared the issue in the area and my services should be workingI logged in to work and the issue was still occurringI reached back out to WOW and advised that the issue was still happening and they sent the same maintenance tech to my houseHe worked in conjunction with my IT department and confirmed that the service was still having an issueThe tech stated the issue was cleared up outside but that a drop would need to be replaced from the pole to my houseHe stated he would send an email to

I moved to a very small town and the only service provider available was WOWI signed up for the internet and about months later I bought a houseI called WOW to transfer my service and they told me that they do not offer service in my new areaThey said they would cancel my service and charge me a feeI disputed it with them because I didn't want to cancel, I wanted to transferthey were extremely rude to me and told me I was '*** out of luck'I called multiple times to speak to a supervisor and I was put on hold for over an hour before they dropped my callmonths later they charged my bank account $I called and finally was able to speak to a supervisor and she told me the same thing, theres nothing I can do and they can charge me whatever they wantI am so disgusted with this company