California Development & Funding Company

Hello,
I have Internet through WOW and don't use any of their equipment in my home (i.eI have my own router)I called to cancel my Internet service hours from when I calledBut I was told that it's not possible to cancel that quickly and I would be billed for seven days from the date of the callShe said it's because a technician would have to "disconnect my cable from the pole" and that's how long it takesFirstly, I'm not too sure how this is my problem that it takes them time to physically disconnect a service that a consumers simply isn't using anymoreBut secondly, since I only have Internet, the only thing required would be for them to no longer allow (or authorized) my DOCSYS modem access to their network, which is done entirely through a computer account management system, and not by a technician on a pole

We discontinued service with WOW in December All equipment was returned, bill paid in fullWe went to another service provider as the service provided by WOW had become unreliable and poor quality, Customer service was terrible as wellAnd their prices kept increasingOn Monday, September 19th we came home to discover we had no service to our house - no phone, internet or cableOn Saturday our current provider was able to resolve the issueThe current provider discovered WOW had come onto our property without our approval, without notice - basically trespassed on our property and terminated the line from our current provider to our houseThe technician for our current provider advised we were not the only customer this had happened to last weekWhat gives WOW the right to trespass on our property & terminate a service they are not providing and have not provided for more than 1/years??

On 5/I called WOWWAY to cancel my service which had a day guarantee if not satisfied - full refund (my initial service began on 4/29/17) I spoke to *** - cast # ***, *** said he would take care of and issue me a new account for only internet - advertised cost $+ modem $+ protection plan $- $ On 6/3/I called and automated service said I had a balance of $187.68, $past due and a current bill of $- additional credits were missing $from issues given to me from a supervisor for problems with install service calls and another credit for the wrong box not a dvr being first installed *** also told me that the day guarantee period for the new agreement for months would again begin on 6/27/ I spoke to *** a supervisor on 6/who said I did get a $credit in the above reflected amountsI never received any documentation from WOWWAY on my new account I am told my account number is ***, which I cannot say is my new accoun

Watch for deceptive billing practices! WOW's website claims $39.99/mo for 100Mb internet with year agreement$otherwiseIs this $the price after years? I called and askedI was told the non-promo price is $and change per monthI mentioned that I am being billed $79/mo (with no modem rental)After minutes on hold, I was then told that $is a promo priceIsn't $the promo price? Where are the actual prices documented?? Gave stars because although their customer service is reprehensible, the internet service isn't bad

I asked for internet cable from WOW on about December,They promise there will no installation fee the worker came to my house and connected the cable from roadside cable box to the cable inlet on the outside wall of my houseAnd he let the cable on the groundHe said for winter snow, he will finished the cable buried when snow was cleanBut after the day of connection, I found the internet speed was not as good as they claimedSo I asked for stop their cable serviceBut problem was comingWOW request me to pay $for the installationI am angry for reasonsFirst, They promised no fee for installation at the beginning Second, the cable installation was unfinished, why should I pay for an unfinished installation? Now WOW send the bill to a third party bill companyIt seriously damaged my credit

Rude customer service agent who do not want to clarify or rectify billing chargesI was told by an agent that I owe for December, February and march but not January and when I asked about my February payment and what that went towards a member of management would not assist and told me I want to argue and he's not going to argue when I just wanted to clarify what happened to my payments including my feb payment

My cable bill went from to without advanced notice from WOW I retired am on a fixed budget and this $increase came as a complete surprise I am glad that I looked at the bill closely since I use direct bill pay I tried to talk to customer service witch started with Christian in Nicaragua and ended with Charlie employee number *** in the USA They tried to take off the price but that would still put me at increase They next tries to cut services I asked to be transferred to the retention group and I was told by the three individuals I could not due to "No customer Loyalty" I don't know what loyalty is now but as a loyal customer I paid my bill every month for there services

I called wow internet cable service three days ago to complain about my phone and Wifi I was having trouble with it for a week and of course it happened between the hours of p.mand a.mdaily I could not use my wifi her phone serviceUpon calling them they set up a service to come out and look at it on this past Sunday between the hours of and the serviceman came out without calling which he was supposed to do he did not he worked on my line and I lost all television service which is through *** ***Upon finding out this issue I called while they put me on hold for over an hour and told me they could not fix it until Tuesday my fault correction Monday between and I don't get off until they insisted + this is unacceptable they want their money on time but they cannot provide a service let alone a serviceman to correctly follow steps to ensure the customer is treated fairlySo as it stands it is Sunday December 10th I do not have television service and my tel

They need representatives that speak ENGLISHEvery time I try to talk to an actual person, I can barely understand themThis causes a lot of communication problemsIf I can't hardly understand what they are saying, how can I be sure what I'm agreeing too?? This really sucks

All services were not working Sunday morning, July I contacted customer service at about 7am and after troubleshooting, the rep said a tech visit was necessary and I said I needed it fixed that dayHe checked to see if escalation for a same day tech visit was possibleI was on hold approximately minutes while he waited to speak with tech dispatch and confirm they could be at my home that dayBefore am I was told that if I could be available all day, through pm, a tech would be out to fix the issueI called times throughout the day to confirm that I was still on the schedule and each time (including at 7:pm) that they were still going to be outFinally on my final call at 8:pm, I was finally told the truth that no one would be coming and that while I was told all day that they would, after hours of waiting, I was left with nothingMy options were to spend another hour day waiting on Monday, July for the possibility of a tech visit but they refused to gi

I have dealt with WOW Cable and Internet services for years On last year I asked them to cut off the cable services because of their price increasing practicesI once had a problem where one of their service techs referred me to a number to help me with internet problems and it turned out to be some scam where the person of Indian descent took control of my laptop and then stated that they could fix my computer for $I shared that information at the drop off center and was told that they had no clue why that employee would refer me to that other numberEventually, after getting rid of the cable I decided to forgive and give WOW a chance with the Internet onlyHowever, there seems to be a problem with how they do their billingLast month I called to pay my balance due and found that I was being charged for a re-activation fee I was told by the rep that the fee would be waived and that all I had to pay was $and my bill would be current and I would not have to pay again until July 18th the regular amount of $ So, I paid the $with the feeling of security that my bill was current and back to a regular payment On today I received a bill for 62.00, yet they say that they are not charging me the activation fee I spoke with different people regarding my account Their explanations made no sense since I was told that the payment I made last month cleared my account So, I am finding that they are lying quite a bit now, and this is not the first time, that I have been told one thing and new bills reflected another Either they are lying to get you off the phone, or someone is taking the money a pocketing itWhen I asked to speak with someone in their corporate office I was given information for their drop-off and payment centers, as if there is no corporate officeI am really tired of their deception and using employees that sometime don't speak plain English and do not know how to properly settle issues

negative
I had service days and had a hard time keeping it working I had to call them many timesit would not work so went back to bright house and for days of poor service they billed me dollars and are trying to charge late fees of dollars a month I refuse to pay them at allit cost me alot to get bright house to hook me back up and woo salesman lied to me to get me to try the srvice I would not tell anyone to try it

internet and cable tv services drops daily, tech incorrectly swapped box out did not fix the problems, service tech scheduled out twice after initial visit did not fix the problem, did not show up or contact me..called to complain and was told call was canceled even though I did not cancel and WOW's on hold message indicates that these calls cannot be modified or canceled unless proof of caller is provide
I took days off work for separate appointments and no one showed up or called...horrible customer service!

WoW! had shut down service at the end of JulyI was unable to connect to the InternetAfter a long series of challenges (which I have documented) they realized that it was their MODEM that was old and would not work with their new systemThey came out and installed a new MODEM and charged me for a "truck roll out"Once it was installed, I had to bring in and pay independent service people so I could use my printerThe delays and inability to use the internet effected my business

Excessive fees when I have been trying to get caught up on the bill and I can't because of the fees that are usually more than my monthly services

I cancelled service with Wow in June after years of service because we were moving out of OhioI called to insure that my bill was paid in full and that the account was closedI was told that it wasI then received a bill for $for a modemI had already returned all of the equipment that we had from WowAfter 3-phone calls with Wow, I was again informed that they would remove the charge for the equipment, at which point I did not hear from them againThen on October 21, I received a letter in the mail from a collection agency for the $I immediately called Wow again, and was told that they don't have the equipment so there is nothing that he can do about itThe manager told me that I was welcome to go to the local office to check with them! Really? I have moved out of stateHow am I going to check with the "local" office, and what exactly am I going to do if I did do that? Go look around the warehouse for the missing equipment? I informed him that I would l

I moved to a very small town and the only service provider available was WOWI signed up for the internet and about months later I bought a houseI called WOW to transfer my service and they told me that they do not offer service in my new areaThey said they would cancel my service and charge me a feeI disputed it with them because I didn't want to cancel, I wanted to transferthey were extremely rude to me and told me I was '*** out of luck'I called multiple times to speak to a supervisor and I was put on hold for over an hour before they dropped my callmonths later they charged my bank account $I called and finally was able to speak to a supervisor and she told me the same thing, theres nothing I can do and they can charge me whatever they wantI am so disgusted with this company

I am a new customer of WOW cableThe installers who installed the cable at my home damaged the siding on my homeThe installers drilled holes in the siding when running the cable wiresThe correct way to install the cable wiring would have been to install the cable wires under the house siding
When I informed WOW Cable about the issue the installers who arrived at my home were rude and refused to fix the problem
I have called WOW Cable in an effort to resolve this issue, but as of September 27, is remains unresolved

I recently moved my mother in with me I had the displeasure of trying to disconnect her account with this lousy company I needed some boxes to return her equipment and they said after a minute phone wait time that they would send the boxes, no charge I had to recall times to get the boxes which took weeks and then they tried to charge me dollars for a box They also owed mom money back for service she was no longer using They sent a check to her in my dead fathers name With the missing off the refund I called to say the check needed to be in her name my father died years ago and that she did not owe dollars for boxes They said they would correct the name on the check and give her the full refund due I just received a check in my dead fathers name again so she cannot cash it and for the amount minus the owed to her Mom is Wow cable is a lousy dishonest company that takes advantage of the elderly I am filing a complaint with the Revdex.com and

I have had numerous charges from this cable companyI have tried resolving them with no resolve