California Development & Funding Company

We have been with WOW internet and cable for approxmonths*** has been glitching and buffering since day The technician recently replaced an outdoor cable that was water logged and inspected all interior wiring He stated that everything is working correctlyThere was nothing else that could be done to resolve this issue We are still experiencing the same problems I called customer service to cancel since we are not receiving a satisfactory service and they stated that there would be a $early termination fee I stated to them the circumstances we were in and they said they could not wave the etf

I cancelled service with Wow in June after years of service because we were moving out of OhioI called to insure that my bill was paid in full and that the account was closedI was told that it wasI then received a bill for $for a modemI had already returned all of the equipment that we had from WowAfter 3-phone calls with Wow, I was again informed that they would remove the charge for the equipment, at which point I did not hear from them againThen on October 21, I received a letter in the mail from a collection agency for the $I immediately called Wow again, and was told that they don't have the equipment so there is nothing that he can do about itThe manager told me that I was welcome to go to the local office to check with them! Really? I have moved out of stateHow am I going to check with the "local" office, and what exactly am I going to do if I did do that? Go look around the warehouse for the missing equipment? I informed him that I would l

negative
I had service days and had a hard time keeping it working I had to call them many timesit would not work so went back to bright house and for days of poor service they billed me dollars and are trying to charge late fees of dollars a month I refuse to pay them at allit cost me alot to get bright house to hook me back up and woo salesman lied to me to get me to try the srvice I would not tell anyone to try it

I have been with wow since July I first had no problems with the internet service at all and then in AugustThey had a internet outage for a few weeksI work from home and go to school online They did not even wanna compensate me while there internet was downEver since then , I constantly have problems with my internetIt seems like a lot of people doThey need to fix the problem cause it is not working at all and I am getting upsetWe pay money for this internet and we literally only get to use it maybe two weeks out of the whole pay period I am frustrated and they seem to just have people to come out and say it’s fine and the next day it’s not working

They need representatives that speak ENGLISHEvery time I try to talk to an actual person, I can barely understand themThis causes a lot of communication problemsIf I can't hardly understand what they are saying, how can I be sure what I'm agreeing too?? This really sucks

Excessive fees when I have been trying to get caught up on the bill and I can't because of the fees that are usually more than my monthly services

I asked for internet cable from WOW on about December,They promise there will no installation fee the worker came to my house and connected the cable from roadside cable box to the cable inlet on the outside wall of my houseAnd he let the cable on the groundHe said for winter snow, he will finished the cable buried when snow was cleanBut after the day of connection, I found the internet speed was not as good as they claimedSo I asked for stop their cable serviceBut problem was comingWOW request me to pay $for the installationI am angry for reasonsFirst, They promised no fee for installation at the beginning Second, the cable installation was unfinished, why should I pay for an unfinished installation? Now WOW send the bill to a third party bill companyIt seriously damaged my credit

Hello,
I have Internet through WOW and don't use any of their equipment in my home (i.eI have my own router)I called to cancel my Internet service hours from when I calledBut I was told that it's not possible to cancel that quickly and I would be billed for seven days from the date of the callShe said it's because a technician would have to "disconnect my cable from the pole" and that's how long it takesFirstly, I'm not too sure how this is my problem that it takes them time to physically disconnect a service that a consumers simply isn't using anymoreBut secondly, since I only have Internet, the only thing required would be for them to no longer allow (or authorized) my DOCSYS modem access to their network, which is done entirely through a computer account management system, and not by a technician on a pole

We discontinued service with WOW in December All equipment was returned, bill paid in fullWe went to another service provider as the service provided by WOW had become unreliable and poor quality, Customer service was terrible as wellAnd their prices kept increasingOn Monday, September 19th we came home to discover we had no service to our house - no phone, internet or cableOn Saturday our current provider was able to resolve the issueThe current provider discovered WOW had come onto our property without our approval, without notice - basically trespassed on our property and terminated the line from our current provider to our houseThe technician for our current provider advised we were not the only customer this had happened to last weekWhat gives WOW the right to trespass on our property & terminate a service they are not providing and have not provided for more than 1/years??

WOW customer service is so horrible that on a scale from to 10, being poor and being good they would get a - Their automated system said one thing then when I spoke with a person my bill went up $He assured me his computer was accurate, and of course like any good customer service (that is an oxymoron) person he repeated his script over and overI'm sorry, but if the "person" is only reading a script from a computer, why pay that personI also do not like to spoken to with condescensionI'm not trying to be high and mighty, but, a person who answers a phone for a living and only reads a script is not better than me, and if that is all they do should feel lucky to do so because they're work is pointless and does not contribute anything to humanity what so everI will never do business with them ever againI really hope they go out of business so they realize that in order to do business with the public, they need to "work with" the public and not just collect fees

Wide Open West (WOW!) was providing internet service to my apartment located *** *** *** *** *** *** *** *** ***I have no problem with the internet service itselfBut they are trying to charge me the unreturned equipment feeI have never rented an equipment from WOW! I have never been charged for any equipment rental fee and did not ruquest any equipment from themI have my own equipment and I am useing my equipment all the time, WOW! can monitor that on their end I had a service trouble early this year and one of WOW employee come to my apartment and try to fix that, I remember he test the internet connection with a WOW modem, and he found out that is not a modem issue, so my own modem is good to useHe finally finished his job and fixed the internet issue for meI did not accpet any equipment from WOW! and no receipt has been signed or given to me
I have start couple complaint but their customer service can not help me to resolve itAnd the e

Watch for deceptive billing practices! WOW's website claims $39.99/mo for 100Mb internet with year agreement$otherwiseIs this $the price after years? I called and askedI was told the non-promo price is $and change per monthI mentioned that I am being billed $79/mo (with no modem rental)After minutes on hold, I was then told that $is a promo priceIsn't $the promo price? Where are the actual prices documented?? Gave stars because although their customer service is reprehensible, the internet service isn't bad

I called wow internet cable service three days ago to complain about my phone and Wifi I was having trouble with it for a week and of course it happened between the hours of p.mand a.mdaily I could not use my wifi her phone serviceUpon calling them they set up a service to come out and look at it on this past Sunday between the hours of and the serviceman came out without calling which he was supposed to do he did not he worked on my line and I lost all television service which is through *** ***Upon finding out this issue I called while they put me on hold for over an hour and told me they could not fix it until Tuesday my fault correction Monday between and I don't get off until they insisted + this is unacceptable they want their money on time but they cannot provide a service let alone a serviceman to correctly follow steps to ensure the customer is treated fairlySo as it stands it is Sunday December 10th I do not have television service and my tel

internet and cable tv services drops daily, tech incorrectly swapped box out did not fix the problems, service tech scheduled out twice after initial visit did not fix the problem, did not show up or contact me..called to complain and was told call was canceled even though I did not cancel and WOW's on hold message indicates that these calls cannot be modified or canceled unless proof of caller is provide
I took days off work for separate appointments and no one showed up or called...horrible customer service!

Service has never been what was promised I order a bundled service of home phone, cable, and mbps internet Service was to be installed on Monday, November 13th, between 8am-10am Since no one called or came by during that time, I called WOW to reschedule for Saturday, November 18th to have all services set up at that time The technician arrived on November 18th and set up cable and internet but said that he could not install phone because the phone number was never ported the previous week
I called WOW shortly after he left because my promised mbps internet was performing at mbps The customer support person was eventually able to raise performance to about mbps, or about 1/3rd of the promised performance He said a technician would be out between 8am-9pm the next day to inspect the issue with the internet He also said the technician would call one hour before coming out
The technician arrived the next day without any notice (no calls on my cell ph

I have dealt with WOW Cable and Internet services for years On last year I asked them to cut off the cable services because of their price increasing practicesI once had a problem where one of their service techs referred me to a number to help me with internet problems and it turned out to be some scam where the person of Indian descent took control of my laptop and then stated that they could fix my computer for $I shared that information at the drop off center and was told that they had no clue why that employee would refer me to that other numberEventually, after getting rid of the cable I decided to forgive and give WOW a chance with the Internet onlyHowever, there seems to be a problem with how they do their billingLast month I called to pay my balance due and found that I was being charged for a re-activation fee I was told by the rep that the fee would be waived and that all I had to pay was $and my bill would be current and I would not have to pay again until July 18th the regular amount of $ So, I paid the $with the feeling of security that my bill was current and back to a regular payment On today I received a bill for 62.00, yet they say that they are not charging me the activation fee I spoke with different people regarding my account Their explanations made no sense since I was told that the payment I made last month cleared my account So, I am finding that they are lying quite a bit now, and this is not the first time, that I have been told one thing and new bills reflected another Either they are lying to get you off the phone, or someone is taking the money a pocketing itWhen I asked to speak with someone in their corporate office I was given information for their drop-off and payment centers, as if there is no corporate officeI am really tired of their deception and using employees that sometime don't speak plain English and do not know how to properly settle issues

I called wow in june afer dropping *** **, and told the customer service rep I did not want anymore contracts and chose to havewow service connectedat no point did he mention that he put me under contractmy service sucks, the picture freezes every few minutes and my internet goes down a few times a week and I have to rebootcalling wow I find I am under contract and cant cancel without paying a feei think I was recorded when I set the appointment and I clearly said no more contractsnow im stuck with crappy product

I own my own ModemWow knows this and is intentionaly sending test signals to my modem which keeps turning my modem signal off and on all the timeThey do this to everyone that doesnt lease a modem from Wow so that you re thinking something is wrong with your own modem and you will have to use Wow's modem, when this is complete sabatoge on Wow's partThis is an ongoing problem with a lot of other people who buy their own modems instead of leasing a modem from Wow that needs to be addressed to the FCC as well as Revdex.com

I have had numerous charges from this cable companyI have tried resolving them with no resolve

changed my monthly rate with no notification then turned off my services with no noticeI was paying the original monthly amount EVERY month NO MISSED paymentsNO late payments