California Development & Funding Company

went to local panama city, fl office on 8/to start cable/internet servicewas advised WOW offered 100% satisfaction guarantee if not satisfied during 1st daysdid not receive proper equipment during installwent to local office again to swap out for DVR boxstill unsatisfied with cable service (poor quality etc)went to local office again on 8/(approx days after initiating service) to return cable boxes but would be keeping internet serviceDowngraded to 30Mbps internet (quoted rate of $month/non bundle rate) with option to increase speed to Mbps if neededI have my own modemAsked about credit on bill for 100% satisfaction and was informed at the panama city office that they "had to control over billing, my bill due to come out today (8/26) and it would be reflected on that bill." I rec'd another bill in mail for $144.96, which is incorrectI was overcharged for internet, prior months cable service, and a modem surcharge as well as erroneous late fees! Whe

I was fraudulent charge over $dollars by WOW! and no one at the customer service number could help me I had to place a stop on the charge and all future charges at my bank I never heard of them before this happened I was told there was no supervisor that could help me and I could not be transferred because I was not a customerI told her that I could get screwed for money but no one would talk to me! Insane! I asked who could I call in corporate and she had no information I asked who do you call if there is an issue with our paycheck?? She had not answer I will be sending a certified letter to this address in Colorado and filing a complaint with the State of Illinois Attorney Generals Office Consumer Fraud Division I am not a customer nor have I ever been a customer of this fly by night cable company

After canceling their service WOW claims that I owe them a Digital Adapter and its been harassing me ever sinceAll I had was basic cable and my TV's were connected directly to the wallThe only equipment I had from them was a modem for internet which I returned in their drop boxAt first they asked for $74, then $and now they settled down on $They reported me to a collections agency and now they are harassing me
I threw away my bills but I managed to find one from January 2, where it shows $charge for the Digital AdapterI got a latter from them dated March 6, about how they changing their video network and how to get a Digital AdapterI never called them to order their Digital Adapter

I have been waiting to receive the service that I have paid forSo far, wow has been giving me substandard service in receiptI AM PAYING FOR THE BEST SERVICE THEY OFFER IN MY AREA! I have not even received 1/of that speedI am angryAs of 07/11/I have been on hold with WOW customer service for three hoursI am angryI may switch back to Time WarnerThey never treated me like this

Issues continue with my Phone, Internet and Cable and I am now going into my fourth month of re-occurring incidentsThe Internet and Phone connectivity is not available throughout the day and disconnects at all times of the day I work from home so this has been very disruptive and has a high impact to my daily activities If you work from home, I recommend you pursue another provider besides WOW
I am not able to make or receive calls from my residential phone, the Internet disconnects throughout the day for hours at a timeThe HD channels, the On Demand Channels and on several occasion all the cable channels do not display and cannot be viewed The company has replaced cable modems, reset the modem, re-adjusted settings which were incorrectly set, replaced cabling, increased the lead time, shut off a power save feature in the modem that was incorrectly set, rebooted and adjusted ingress from a source who they stated "should not have access"
The local platform/system in *

I spoke to a sales person about possibly joining WOW for servicesThe sales person left me with a contract to read and I told him I would call him after I read all the "fine"print( this was on Nov1, 2017) I did not like what I was reading so I decided not to join WOW On Nov3, I got a phone call stating "my appointment was still on for installation on 11/4" I called immediately on 11/to say that I did NOT make an appointment for installationThe sales person put that through anyway even though I told him I decided not to go with WOW(I had also called the sales person back) Everybody told me no problem, everything canceledI had them repeat everything back to me to be sure Then I find out about two weeks later I have no telephone service( WOW was offering phone, internet and cable) I don't make many calls so didn't notice right awayI called my telephone server and they told me they had ported my phone to WOW
WOW says they never ported it
*** got

WOW cable installed a cable line vertically across our front yard which violates easements set aside for all utility companies In the process of installing this line outside the easements they destroyed our front yard

WOW charges $a month for a printed guide that comes in the mailWhen I noticed that I was being charged for that, I looked more closely at my bill and found that I was being charged for duplicate copies each monthThis is a guide that I never requested in the first placeSee summary below:
March - Billed for copies
February - Billed for copies
January - Billed for copies
December - Billed for copies
November - Billed for copies
October - Billed for copies
September - Billed for copies
August - Billed for copies
July - Billed for copies
June - Billed for copies
May - Billed for copies
April - Billed for copies
March - Billed for copies
February - Billed for copies
January - Billed for one but received credit for one too

I have been struggling with this company for a number of reasonsI signed up with WOW! in and have had my rates rise and rise ever sinceI understand that to some extent, that is the scam of cable / internet companies which we all have come to expect, however when you couple that with their dated equipment and unfulfilled products, it creates a much more frustrating scenario (I am currently getting 5mbps as I type this out, where I pay for 100mbps down internet speeds)I ended up getting to the point where I no longer wish to use WOW as my provider because they simply are not doing their partAlong with the dated hardware, in the past months I have experienced multiple outages that take up to hours to get a hold of a rep to diagnoseThe past nights, I have at least lost my internet connection or dropped below 10mbpsWhen I am paying for 100mbps, I expect at an absolute bare minimum 60mbps wireless from a 100mbps wired connection (I have tested this on multiple devices

For the past few years ive had wow cable and for the past few months ive have had my internet mess up .and each time a week wait .I called monday about the internet down and the lady I talked to said some one will be out Wednesday two day later .I waited all day for them to show .so I called and the lady that answered this time said I have an appt for wed the 22nd so far I hvent had internet for two months but yet they keep raising the price of my bill .I calld back today after speaking to the lady to speak to her supervisor and was told tough on my part deal withthe fact and theres nothing they will do till they fix it again .I ask if they would give me a break on the month ppayment and he said no butthen said next month will be more because of the pproblemsI dont see how I have to suffer while they get more money

I had WOW cable come out to hook up TV, Internet,& PhoneTech didn't have enough boxes to hook up TV'sSo I asked him how much it would be for just internet & phone he said $so I said just do that Ill keep my Dish so I received my first bill & it was $but $was installation so they were charging me $a month as soon as I received the bill I called down there & cancelled under there day money back guarantee they still wanted me to pay the bill & they said they would give me back the money (yeah right) so I didn't pay it & they turned it over to a collection agencyI sent collection agency all the bills ,invoice & told them the story & they didn't pursue the collectionWHY GIVE A SATISFACTION GUARANTEE IF U DON"T WAN'T TO HONOR IT ???????????

I'm an IT Manager and our families' lifestyle is centered around high speed internet access with one member building a *** TV streaming brand requiring high speed uploadsMy family of was considering moving to a lake community but only if we could get high speed internet accessThe family was very concerned about this and would not move if this was not the caseWe contacted WOW and they said we could get 500Mb download and 50Mb upload with no download limitsThis was perfect for our needsIt was an upgrade because we were getting 200Mb from *** where we live and we're in the 1.5TB download programThis is a top tier program where you have to pay moreAgain, they confirmed that not only could I get the 500Mb but that there was no download limitsFor some people they spend money on travelling or golfing or sailingWe spend money on getting the best internet we canWOW is the only internet provider in the area and this is critical to my case
The house was nice

I have been contacted several times in the past by WOW through mail promotions soliciting for my business I have replied and signed up for their service When the came to my home which never previously had cable service, they informed me that they could not connect me at this time because there was no outside connection point and another WOW technician would be back to perform this No one ever came back or contact me I contacted WOW and explained the situation and they said they would send out a technician The WOW technician arrived and discovered that there was no outside connection point and told me the same story as the first I went through the same process yet again because no one else came out or contacted me
After several of my calls I was informed that someone came out and reviewed my home location and said I was not serviceable because my house set back was too far from the main road and that they would have run an underground cable along my driveway about f

I got service hooked up by a wow tech who incompetently hooked my service up to a brighthouse service lineI cant understand wow employs field techs and support techs wow going thru a new hookup are unable to distinguish their carieer lines from othersI paid extra for elevated customer service& supportThey did not have their techs cell # which I had to provide as the tech who performed this completely incompetent hookup also called me from his cell 15min after his scheduled window telling me he is lost in my apt complex which is a circleI opened my front door stood outside waved to him twice as he passed me and the giant sign on my building cleary indicating my address while literally going 40-50mph ovet spped bumps in my parking lot where children playI had an AC tech working as well as a city inspector here so I trusted this techs ability to perform his one and only task of hooking up a wow router to wow service lineUpon completion I overheard the tech telling his supe

My name is *** ***, account number ***This complaint is regarding billing practices seen throughout my seven years as a customer with WOWOn four separate occasions I have had to contact customer service regarding automatic adjustments to my bill following service changes after speaking to a front-line Customer Sales Representative at my local office or by calling the service centerThe quick summary is that after making a change to my account by either upgrading service, discontinuing a portion of my service, or closing my account in full, I have received extraneous charges seen in the next billing cycleThe most common of which was the charging of either non-returned equipment or being charged for equipment that was never issued or requiredAfter my third rwith this situation, I wrote a letter to the local office informing them of the issues that their front line people were having to deal with as a result of poor software at their consolesThis specific situat

I cancelled service with wow in February because my service was not working after a tech had come out and numerous phone calls were made to the provider about my internet serviceThey kept telling me they could send out another tech but couldn't get one sooner than days outTheir service NEVER worked so I cancelled the serviceAbout a week later I received a bill in the mail for about $I called them to pay the balance of $and they then told me I all of a sudden had a $balanceThey told me it was an early cancellation fee, the early cancellation fee was not communicated to me when I cancelled my service in February, instead according to them, I was told a year ago when I signed up for serviceA supervisor names ***, ext ***, called and left a voicemail on 3/I called him back and have yet to receive a call back from him or a bill for this $they claim I owe themThe only bill I have from them is for $7, this leads me to believe they are attempting to extor the mon

I have been over billed for over a year mostly for non working equipment and no service I have tried to talk to customer service and have been told several times in the past and present (after being on hold for plus minutes each time) that it would be correctedI tried to get help with the constant cable problems and wows customer service was very unwillingly to do more than say sorry and send out a technician over and overI received late fees because over billing issues they promised to resolve and then took one or two billing cycles to correct and expected me to pay the extra fees until it was correctedThen charged me late fees when I didn'tI returned the cable boxes and switched to just internetAfter recently being disconnected from our internet because of incorrect charges I spoke with a *** in customer service who after an hour on the phone had corrected everything and said we would be billed plus tax and that we should not be billed for the modem because it b

I was a customer of WOW for approximately years I work from home and my service was not working so I contacted them for a service call They gave me a window of time on a Saturday a.mthat the tech was coming He never showed I waited all a.mand I had to contact WOW to find out what was going on They told me that he was running very late and was not going to be there for several more hours They did not contact me I had to call them I decided I had enough of dealing with this unprofessional company and paying for service that wasn't working And told them to cancel my service immediately paid my bill in full and went to another carrier They are now charging me an early termination FEE!!!
They will not remove this I am not paying for this as I was forced to cancel my service due to it being unreliable Please help me get this taken off my bill I was a loyal customer for many years and had no choice but to cancel

Outage for my WOW Internet and Phone began sometime during the day Wednesday, 9/7/ I was able to use my neighbors phone the next morning to try to get a service technician out to fix the problem I told them that I could not wait all day because I had to leave for work at noon No one came that morning and I was able to call them back to schedule a service technician between 9am and 11am that Saturday (9/10/16) The service technician came out and replaced the modem which corrected the internet issue I assumed he also checked to be sure the phone was working too, but later that day I tried to use my phone and there was no connection As I only have email available to me to contact the internet provider, I sent my first email that same Saturday letting them know that the phone service was still not working As I had not heard anything back, I sent another notice via their email submission to let them know I was still waitingI received my first response from them on 9/13/

At the beginning of August, a tree fell over and knocked down the utility pole on our backyard, taking down all utility lines, including the WOW hard lineWithin hours a new pole was installed but the WOW lines remained down
The first repair team that arrived for WOW was within a couple days; the cables were somewhat temporarily attached to the pole but remain hanging very low thru my backyard
The utility lines run through the middle of my backyard, between the house and swimming poolThe temporary hanging hard lines are only about feet above my backyard
To date I have been in contact with your representatives, multiple times, and have had a couple technicians visit only to state they would have a contractor out to repair soonTo date there have been no contractors; one *** crew was nice enough to do a temporary re-hang when they were here for other repairsThe lines remain hanging very low across my backyard
I have, unsuccessfully tried to get this reso