California Development & Funding Company

I'm an IT Manager and our families' lifestyle is centered around high speed internet access with one member building a *** TV streaming brand requiring high speed uploadsMy family of was considering moving to a lake community but only if we could get high speed internet accessThe family was very concerned about this and would not move if this was not the caseWe contacted WOW and they said we could get 500Mb download and 50Mb upload with no download limitsThis was perfect for our needsIt was an upgrade because we were getting 200Mb from *** where we live and we're in the 1.5TB download programThis is a top tier program where you have to pay moreAgain, they confirmed that not only could I get the 500Mb but that there was no download limitsFor some people they spend money on travelling or golfing or sailingWe spend money on getting the best internet we canWOW is the only internet provider in the area and this is critical to my case
The house was nice

WOW charges $a month for a printed guide that comes in the mailWhen I noticed that I was being charged for that, I looked more closely at my bill and found that I was being charged for duplicate copies each monthThis is a guide that I never requested in the first placeSee summary below:
March - Billed for copies
February - Billed for copies
January - Billed for copies
December - Billed for copies
November - Billed for copies
October - Billed for copies
September - Billed for copies
August - Billed for copies
July - Billed for copies
June - Billed for copies
May - Billed for copies
April - Billed for copies
March - Billed for copies
February - Billed for copies
January - Billed for one but received credit for one too

Long story short, I signed up a plan for $a month in But without permission, WOW increased my bill to $35, then to $37, then jumped to $59.xxAll these changes were made WITHOUT ANY explicit notification either by email or by mailWow claimed that I can review my bill, yet my attempts to get account access was denied multiple times (the password reset **nk never sent by email despite repetitive request on their website)
I complained to customer service and was given a pathetic credit of $(considering the overcharge in the amount of hundreds)I made it clear that I was not satisfied with the credit and requested to be transferred to retention departmentThe rep said: "sure, but can I first issue this $credit before I transfer you? You can see what they offer in extra." I said of courseThen I talked to retention and eventually was offered another $statement credit for past wrongful billing practice and a future monthly rate of $WITHOUT contractI should

Sunday night, the cable went out I called and was told there was an outage No one could tell me where the outage was The Rep asked me where I live When I stated I live in ***, his response was, "I think it is ***." The cable was out all Sunday and Monday I called repeatedly One rep wanted my social security number before he could help me It finally came on Monday evening Thursday, it went out again I called and called No one knew what the problem is I have no cable and they said they can get someone out to look at it Monday between and So, I am out cable services for six days I pay $a month for services They told me they credited $to my account I emailed the WOW corporate executives Someone from the executive office left me a message I called back She has not called I have left several emails and messages and no calls I just received my bill No credit and it is due at the beginning of the month

Customer for years.Disconnected in May.Representative did not port old telephone number over, so had to call to bring out a modem on 5-14-in order to port number to new provider.Called on May to request pick up, and was told to drop off.Could not find anyone to drop off,since I do not drive anymore,so called on 23rd and was told could send box to mail back.Box was and was supposed to take to business days.After 6th day called again, no order for box found so ordered again.Box came days later,but was very dirty and torn on bottom corners Called and told them could not use box because of condition.*** said just throw away,because must be a free box because no record.He had tech pick up modem on5-27-at no charge.Showed tech box,and he agreed not to use.Said they pick up cableboxes everyday.Called three times about bill every month and always told they will take care of it,that my balance is 0.Have talked to ***,***, ***,and some not written down.T

I only was receiving internet in May then in September I received cable services as well the person we order from promised me and my husband all the channels wow offered we didn't receive all channels as promise my internet slowed down and I order a larger Internet than what I was receiving I kept complaining all the time what am I paying for the bills wasn't coming in the mail when I first started my internet so my internet was getting turned off this is by far the worst cable and Internet services I've ever had I was being charged for cable and Internet that wasn't working properly and I refuse to pay another dime for the lies and lagging Internet and the channels I was promise to receive quality services this has been a head ache and lost money my husband is bed ridden with cancer that's the only reason I gave it a try with the cable it was some adjustment made on my bills for a tech that didn't show and for me not having cable for four days on something that was completely wows fa

I was a customer of WOW for approximately years I work from home and my service was not working so I contacted them for a service call They gave me a window of time on a Saturday a.mthat the tech was coming He never showed I waited all a.mand I had to contact WOW to find out what was going on They told me that he was running very late and was not going to be there for several more hours They did not contact me I had to call them I decided I had enough of dealing with this unprofessional company and paying for service that wasn't working And told them to cancel my service immediately paid my bill in full and went to another carrier They are now charging me an early termination FEE!!!
They will not remove this I am not paying for this as I was forced to cancel my service due to it being unreliable Please help me get this taken off my bill I was a loyal customer for many years and had no choice but to cancel

I have had countless bad experiences with this companyI had issues with my service so I called for help, they helped me troubleshoot over the phone, but the following month, I had a $** service fee attached to my billWhen I called to complain about this, I was told they had sent a technician out to my house and that no one was home so they charged me for itI never requested a technician, nor did I need oneAfter having trouble getting this charge removed (after talking to at least different people) I decided to cancel my serviceThis was even worseAfter being told I had canceled service and paid all balances, two months later I received yet another billWhen I tried to call to get an explanation, they claimed it was a past due balanceI told them I would not pay it because my service had been cancelled and at time of cancellation they told me all balances were paidNow, I have creditors calling me about a balance I already paid, and have provided them with proof that a check for said balance had already been cashed by WOW! The creditors filed a dispute claim and told me to contact WOW! directly, which I did, and they told me they could help me and to call another number, which is the number for the creditorThis company has a star *** review, I have no idea how they are still openWorst service, worst customer service, and worst headacheDO NOT CHOOSE WOW!

Why is it that only new customers get good customer service? The billing people in Nicaragua are awful, reading straight off a script and unable to form an intelligent sentence that isn't written out for them One supervisor continued to talk OVER me as I was trying to explain my problem and what I would like for her to do She refused to let me speak to anyone else and said there was no further escalation that could be performed
I started internet with WOW! in June and didn't even get 1/of the speed I was paying for So I cancelled it after two weeks Now I'm fighting the billing department every month over the $installation fee that they refuse to remove, saying that I have to pay for the tech's time Well, no That tech is YOUR employee, not mine Sending out techs is part of the service I was paying for Had I kept the service, had it actually delivered the speeds I was promised, I would have no problem paying the installation fee But I am NOT paying for an inst

I got service hooked up by a wow tech who incompetently hooked my service up to a brighthouse service lineI cant understand wow employs field techs and support techs wow going thru a new hookup are unable to distinguish their carieer lines from othersI paid extra for elevated customer service& supportThey did not have their techs cell # which I had to provide as the tech who performed this completely incompetent hookup also called me from his cell 15min after his scheduled window telling me he is lost in my apt complex which is a circleI opened my front door stood outside waved to him twice as he passed me and the giant sign on my building cleary indicating my address while literally going 40-50mph ovet spped bumps in my parking lot where children playI had an AC tech working as well as a city inspector here so I trusted this techs ability to perform his one and only task of hooking up a wow router to wow service lineUpon completion I overheard the tech telling his supe

Early July, when we came back from vacation, we noticed a transmitter box in our front lawn that WOW installedThis was done while we were out of town and without our knowledgeWOW spent days entering and digging in our yard without notificationsEven though the company did send us a card in the mail prior to the start of the construction, it did not contain any details of the project or the date they would be on the private properties, just the customer service number if we want to switch to WOW
This cable box is about two feet from the sidewalk and is an accident waiting to happen since any child can easily bump into it and hurt themselvesIt also blocks our sprinkle system, prevent the head from watering the lawn properly
We spent the last few weeks working with our city trying to resolve thisThe building inspector and the mayor complained in our behalf to no availFinally, we were informed last week that the box was installed per plan and locationWe do not understand w

went to local panama city, fl office on 8/to start cable/internet servicewas advised WOW offered 100% satisfaction guarantee if not satisfied during 1st daysdid not receive proper equipment during installwent to local office again to swap out for DVR boxstill unsatisfied with cable service (poor quality etc)went to local office again on 8/(approx days after initiating service) to return cable boxes but would be keeping internet serviceDowngraded to 30Mbps internet (quoted rate of $month/non bundle rate) with option to increase speed to Mbps if neededI have my own modemAsked about credit on bill for 100% satisfaction and was informed at the panama city office that they "had to control over billing, my bill due to come out today (8/26) and it would be reflected on that bill." I rec'd another bill in mail for $144.96, which is incorrectI was overcharged for internet, prior months cable service, and a modem surcharge as well as erroneous late fees! Whe

I experienced complete service loss at 5PM CST on July 24th After about an hour of calls to Customer Service, the person could not complete my request because his computer went down After another hour of calls the soonest they could come out to fix the problem is days from original issue of complaint and loss of service They are unwilling and unable and unwilling to respond to time sooner than this I pay anywhere from a 125-a month for service and extreme lack of response to my issue is completely unprofessional and unacceptable I do not have service because my phone is tied to internet which puts me at risk I have no TV or internet which has impacted my job because I can not work out of my home In the total of 8_+ years I have had WoW, this is the absolute worst example of customer service I have experienced from any cable company I was with them from 2004-and to

July, I responded to an internet special price offering mb of internet service for $for months - $less a $discount for months My first statements said exactly that I set the payment up in my on line banking to pay the bill every month for $ Today, August 17, I get a litter in the mail saying I am past due $and my service will be disconnected on 8/24/if not paid I called to see why and was told "we changed the terms in October, to 1-mos $discount and 13-months $discount I went to my on-line account page and began to look at past statements July, August, September, all state $less $discount for months, just as I agreed to Sure enough, October, 2016, the terms changed My complaint is that I responded to an advertisement that clearly offered a $discount for months Because I had just come off of a really bad experience with *** & *** **, I was very careful to make sure I got

I was fraudulent charge over $dollars by WOW! and no one at the customer service number could help me I had to place a stop on the charge and all future charges at my bank I never heard of them before this happened I was told there was no supervisor that could help me and I could not be transferred because I was not a customerI told her that I could get screwed for money but no one would talk to me! Insane! I asked who could I call in corporate and she had no information I asked who do you call if there is an issue with our paycheck?? She had not answer I will be sending a certified letter to this address in Colorado and filing a complaint with the State of Illinois Attorney Generals Office Consumer Fraud Division I am not a customer nor have I ever been a customer of this fly by night cable company

Outage for my WOW Internet and Phone began sometime during the day Wednesday, 9/7/ I was able to use my neighbors phone the next morning to try to get a service technician out to fix the problem I told them that I could not wait all day because I had to leave for work at noon No one came that morning and I was able to call them back to schedule a service technician between 9am and 11am that Saturday (9/10/16) The service technician came out and replaced the modem which corrected the internet issue I assumed he also checked to be sure the phone was working too, but later that day I tried to use my phone and there was no connection As I only have email available to me to contact the internet provider, I sent my first email that same Saturday letting them know that the phone service was still not working As I had not heard anything back, I sent another notice via their email submission to let them know I was still waitingI received my first response from them on 9/13/

My name is *** ***, account number ***This complaint is regarding billing practices seen throughout my seven years as a customer with WOWOn four separate occasions I have had to contact customer service regarding automatic adjustments to my bill following service changes after speaking to a front-line Customer Sales Representative at my local office or by calling the service centerThe quick summary is that after making a change to my account by either upgrading service, discontinuing a portion of my service, or closing my account in full, I have received extraneous charges seen in the next billing cycleThe most common of which was the charging of either non-returned equipment or being charged for equipment that was never issued or requiredAfter my third rwith this situation, I wrote a letter to the local office informing them of the issues that their front line people were having to deal with as a result of poor software at their consolesThis specific situat

Since hurrican irma, internet not working correctlyIm in a contract, service tech came out and tried to fix internet and failedThen they raised my bill price, altering the contract

I have been struggling with this company for a number of reasonsI signed up with WOW! in and have had my rates rise and rise ever sinceI understand that to some extent, that is the scam of cable / internet companies which we all have come to expect, however when you couple that with their dated equipment and unfulfilled products, it creates a much more frustrating scenario (I am currently getting 5mbps as I type this out, where I pay for 100mbps down internet speeds)I ended up getting to the point where I no longer wish to use WOW as my provider because they simply are not doing their partAlong with the dated hardware, in the past months I have experienced multiple outages that take up to hours to get a hold of a rep to diagnoseThe past nights, I have at least lost my internet connection or dropped below 10mbpsWhen I am paying for 100mbps, I expect at an absolute bare minimum 60mbps wireless from a 100mbps wired connection (I have tested this on multiple devices

I had WOW cable internet for almost years never missed a payment and never was late I lost my job was forced to move out of my house where I move to they did not have wow Service there they told me they was going to charge me early termination fee even though they don't have service thereis it really my fault that they do not have service there? I really do not see why I have to pay for them not servicing where I moved to