California Development & Funding Company

I have been waiting to receive the service that I have paid forSo far, wow has been giving me substandard service in receiptI AM PAYING FOR THE BEST SERVICE THEY OFFER IN MY AREA! I have not even received 1/of that speedI am angryAs of 07/11/I have been on hold with WOW customer service for three hoursI am angryI may switch back to Time WarnerThey never treated me like this

I have been contacted several times in the past by WOW through mail promotions soliciting for my business I have replied and signed up for their service When the came to my home which never previously had cable service, they informed me that they could not connect me at this time because there was no outside connection point and another WOW technician would be back to perform this No one ever came back or contact me I contacted WOW and explained the situation and they said they would send out a technician The WOW technician arrived and discovered that there was no outside connection point and told me the same story as the first I went through the same process yet again because no one else came out or contacted me
After several of my calls I was informed that someone came out and reviewed my home location and said I was not serviceable because my house set back was too far from the main road and that they would have run an underground cable along my driveway about f

I cancelled service with wow in February because my service was not working after a tech had come out and numerous phone calls were made to the provider about my internet serviceThey kept telling me they could send out another tech but couldn't get one sooner than days outTheir service NEVER worked so I cancelled the serviceAbout a week later I received a bill in the mail for about $I called them to pay the balance of $and they then told me I all of a sudden had a $balanceThey told me it was an early cancellation fee, the early cancellation fee was not communicated to me when I cancelled my service in February, instead according to them, I was told a year ago when I signed up for serviceA supervisor names ***, ext ***, called and left a voicemail on 3/I called him back and have yet to receive a call back from him or a bill for this $they claim I owe themThe only bill I have from them is for $7, this leads me to believe they are attempting to extor the mon

I spoke to a sales person about possibly joining WOW for servicesThe sales person left me with a contract to read and I told him I would call him after I read all the "fine"print( this was on Nov1, 2017) I did not like what I was reading so I decided not to join WOW On Nov3, I got a phone call stating "my appointment was still on for installation on 11/4" I called immediately on 11/to say that I did NOT make an appointment for installationThe sales person put that through anyway even though I told him I decided not to go with WOW(I had also called the sales person back) Everybody told me no problem, everything canceledI had them repeat everything back to me to be sure Then I find out about two weeks later I have no telephone service( WOW was offering phone, internet and cable) I don't make many calls so didn't notice right awayI called my telephone server and they told me they had ported my phone to WOW
WOW says they never ported it
*** got

Engaged service provider months (billable periods) ago regarding charge increase WOW customer service (***) reinstated $per month for internet service of mbps Today, 2-9-2016, I receive a monthly bill increase of $additional making the bill total of per month I called WOW service and they told me "they have no record of the reinstatement of per month for a year although my last statements and bills are indeed, $per month I spoke with two service reps from WOW about this and they would not offer a solution WOW billing practices are not stable in any way I have had issues in the past that have been resolved but always requires contacting the WOW service department I have simply had enough of these unstable, all over the place billing practices and the poor customer service Thank God I have other choices of internet service companies in my area WOW should be investigated for questionable billing practices

After canceling their service WOW claims that I owe them a Digital Adapter and its been harassing me ever sinceAll I had was basic cable and my TV's were connected directly to the wallThe only equipment I had from them was a modem for internet which I returned in their drop boxAt first they asked for $74, then $and now they settled down on $They reported me to a collections agency and now they are harassing me
I threw away my bills but I managed to find one from January 2, where it shows $charge for the Digital AdapterI got a latter from them dated March 6, about how they changing their video network and how to get a Digital AdapterI never called them to order their Digital Adapter

Issues continue with my Phone, Internet and Cable and I am now going into my fourth month of re-occurring incidentsThe Internet and Phone connectivity is not available throughout the day and disconnects at all times of the day I work from home so this has been very disruptive and has a high impact to my daily activities If you work from home, I recommend you pursue another provider besides WOW
I am not able to make or receive calls from my residential phone, the Internet disconnects throughout the day for hours at a timeThe HD channels, the On Demand Channels and on several occasion all the cable channels do not display and cannot be viewed The company has replaced cable modems, reset the modem, re-adjusted settings which were incorrectly set, replaced cabling, increased the lead time, shut off a power save feature in the modem that was incorrectly set, rebooted and adjusted ingress from a source who they stated "should not have access"
The local platform/system in *

months ago I switched bank account from *** *** *** *** to ***, well the first thing I did was change all my auto payments to the new *** accountWell a week or so later I went to finally close the *** account (waiting to change safety deposit boxs, well I'm dollars over drawn wow had pulled from the old accountSo I got on the phone sat on hold to talk to some rude person who's probably got no idea what he's doingAnyways told them take *** off and I don't want wow cable to pull anything from any account and that I'll reset my *** to send them a check automatically, well im getting my check receipts that are being cashed by wow but then all off a sudden wow sends a bill saying it's not being payed and I have a balanceI have tried to fix this over and over on the phone and they just play games with me switching me to random people, when I ask to speak to a supervisor they say one will call you back within a hour but then it never happensI ha

BEWARE- BEWARE- first off I wanna say I wish I could Leave Negative Stars, this company is the worst internet company I have ever dealt with since wifi as been out , Customer service never provides that they say on phone they lie, when they come out to fix the problems none of their specialist are even smart enough to fix the on going problems since I started never got over 32MBPS when I was paying for 100+ MBPS The On Demand Never works, They are worst company I've ever dealt with in my entire Life! I feel super bad for anyone that locks themselves in contract with them, I had to cancel them because since day one for months straight they still haven't fixed my Wifi! if you live in Brunswick DO NOT USE WOW THEY ARE A SCAMMING COMPANY THAT WILL NOT PROVIDE WHAT YOU NEED LET ALONE YOU WILL NEVER GET THE WIFI SPEEDS YOUR PAYING FOR WHICH MEANS THEIR CONTRACT IS INVALID SINCE DAY1! PHONES CALLS NEVER RETURNED TO FIX THE ON GOING PROBLEMS IM SUPER HAPPY WITH NEW CABLE N WIFI COMPANY NEVER USING WOW EVER AGAIN AND MAKING SURE I START ANTI WOW CABLE WEBSITE TO WARN THE PEOPLE! BEWARE OF THIS COMPANY THEIR CONTRACTS ARE INVALID AS WELL AND NOT UP TO CODE- THIS COMPANY NEEDS TO BE SHUT DOWN!

I have been over billed for over a year mostly for non working equipment and no service I have tried to talk to customer service and have been told several times in the past and present (after being on hold for plus minutes each time) that it would be correctedI tried to get help with the constant cable problems and wows customer service was very unwillingly to do more than say sorry and send out a technician over and overI received late fees because over billing issues they promised to resolve and then took one or two billing cycles to correct and expected me to pay the extra fees until it was correctedThen charged me late fees when I didn'tI returned the cable boxes and switched to just internetAfter recently being disconnected from our internet because of incorrect charges I spoke with a *** in customer service who after an hour on the phone had corrected everything and said we would be billed plus tax and that we should not be billed for the modem because it b

For the past few years ive had wow cable and for the past few months ive have had my internet mess up .and each time a week wait .I called monday about the internet down and the lady I talked to said some one will be out Wednesday two day later .I waited all day for them to show .so I called and the lady that answered this time said I have an appt for wed the 22nd so far I hvent had internet for two months but yet they keep raising the price of my bill .I calld back today after speaking to the lady to speak to her supervisor and was told tough on my part deal withthe fact and theres nothing they will do till they fix it again .I ask if they would give me a break on the month ppayment and he said no butthen said next month will be more because of the pproblemsI dont see how I have to suffer while they get more money

I had WOW cable come out to hook up TV, Internet,& PhoneTech didn't have enough boxes to hook up TV'sSo I asked him how much it would be for just internet & phone he said $so I said just do that Ill keep my Dish so I received my first bill & it was $but $was installation so they were charging me $a month as soon as I received the bill I called down there & cancelled under there day money back guarantee they still wanted me to pay the bill & they said they would give me back the money (yeah right) so I didn't pay it & they turned it over to a collection agencyI sent collection agency all the bills ,invoice & told them the story & they didn't pursue the collectionWHY GIVE A SATISFACTION GUARANTEE IF U DON"T WAN'T TO HONOR IT ???????????

WOW cable installed a cable line vertically across our front yard which violates easements set aside for all utility companies In the process of installing this line outside the easements they destroyed our front yard

I canceled my service with wow and when I needed to turn in the equipment they were going to charge me $for someone to come pick up their equipment I had to drive miles to drop off their equipment that is there responsibility to get their own equipment back

At the beginning of August, a tree fell over and knocked down the utility pole on our backyard, taking down all utility lines, including the WOW hard lineWithin hours a new pole was installed but the WOW lines remained down
The first repair team that arrived for WOW was within a couple days; the cables were somewhat temporarily attached to the pole but remain hanging very low thru my backyard
The utility lines run through the middle of my backyard, between the house and swimming poolThe temporary hanging hard lines are only about feet above my backyard
To date I have been in contact with your representatives, multiple times, and have had a couple technicians visit only to state they would have a contractor out to repair soonTo date there have been no contractors; one *** crew was nice enough to do a temporary re-hang when they were here for other repairsThe lines remain hanging very low across my backyard
I have, unsuccessfully tried to get this reso

We had called at 5:00pm on May 30,to report issues with our internet connectivity
Our internet is very important because it is used primarily for workWe went through troubleshooting steps at no availAt that time, the call center agent informed us that they would need to send a technician as it was a problem with hardware of lines
They offered to dispatch a technician on Thursday May 31, between the hours of 8:00am-11:00amI had then conveyed my frustrations caused by intermittent service and lack of reliability, along with steps I had to take as a consumer to reset their hardware in order to get their services to work properlyI had requested to be prioritized for services at 9:00am due to needing my internet to complete and perform my job dutiesAt that time, there was no empathy or prioritization and requested to speak with a manager
I spoke with a supervisor named Sandy who was also unempathetic to my cause and she had conveyed that they would dispatch a techn

I have had service with wow for years at *** *** ** *** *** *** *** *** my account number is ***  I have never missed a paymentI had to move to a new place which is only minutes away and when I tried to transfer my service to my new addresss they told me they will not service my new address as a result I have been told I will need to pay a $early termination feeI am not responsible for the fact they do not service my new residenceI can understand if I am moving across town or to a new state but I am not I am moving up the streetI love doing business with wow but this is not acceptable!! I have no choice but to terminate my service!!!

For the past five days, we have had intermittent internet access (it started when there were technical issues with node that provides our service)When I called today, I was told it could be our cable modem, and it was suggested we purchase another one, and if the issues continued, a service call would be placed
After purchasing the new cable modem, the issues continued and we called to schedule a service callWe were told the soonest someone could come out would be in four daysWhen I asked to speak with a supervisor, I was first told, immediately, that none were availableAfter I insisted, I was told they would look for oneThat took minutesI was then told that one was found and they would connect me right awayInstead, I was put on on hold for another minutesNobody every took the callI had to call back on my wife's phone, and was still told I would have to wait four days to have a service callFour days with intermittent internet was the best available soluti

Bait and switchOffered a complete package of channels and did not receive themDespite attempts to rectify over the phone, the company insists the person we spoke with was not real and/or we are lyingThey have said it will be corrected each night but never is

I Have lived here in Grovetown Ga for the better part of the last years, for some reason Grovetown only allows one cable service provider to operate with in city limitsI lived here when it was Charter Cable and now its operated by WOW cableIn the years that WOW cable has owned and operated the services in this area, the service has been less then desirable, almost deplorableThey are pretty expensive (in relation of what you pay for what you get) in comparison to other service providers like comcast and their services are spotty at bestIf you have an issue that requires a technician to come to your residence it is an automatic dollar service feeIn the last months the cost of my services has risen times, once because I upgraded my serves and twice for no reason other then they felt like itWhen you call them with an issue, you are speaking with someone who isn't even in this country that you can barely understand (please don't take that as I am being racist, but in the end, in order to be able to convey the fact that there is an issue, both parties need to be able to understand one another.) All in all, WOW cable needs to get their acts together because you are not getting what you are paying for not by a long shotmy opinion of them is just wow, really?