California Development & Funding Company

Early July, when we came back from vacation, we noticed a transmitter box in our front lawn that WOW installedThis was done while we were out of town and without our knowledgeWOW spent days entering and digging in our yard without notificationsEven though the company did send us a card in the mail prior to the start of the construction, it did not contain any details of the project or the date they would be on the private properties, just the customer service number if we want to switch to WOW
This cable box is about two feet from the sidewalk and is an accident waiting to happen since any child can easily bump into it and hurt themselvesIt also blocks our sprinkle system, prevent the head from watering the lawn properly
We spent the last few weeks working with our city trying to resolve thisThe building inspector and the mayor complained in our behalf to no availFinally, we were informed last week that the box was installed per plan and locationWe do not understand w

months ago I switched bank account from *** *** *** *** to ***, well the first thing I did was change all my auto payments to the new *** accountWell a week or so later I went to finally close the *** account (waiting to change safety deposit boxs, well I'm dollars over drawn wow had pulled from the old accountSo I got on the phone sat on hold to talk to some rude person who's probably got no idea what he's doingAnyways told them take *** off and I don't want wow cable to pull anything from any account and that I'll reset my *** to send them a check automatically, well im getting my check receipts that are being cashed by wow but then all off a sudden wow sends a bill saying it's not being payed and I have a balanceI have tried to fix this over and over on the phone and they just play games with me switching me to random people, when I ask to speak to a supervisor they say one will call you back within a hour but then it never happensI ha

I experienced complete service loss at 5PM CST on July 24th After about an hour of calls to Customer Service, the person could not complete my request because his computer went down After another hour of calls the soonest they could come out to fix the problem is days from original issue of complaint and loss of service They are unwilling and unable and unwilling to respond to time sooner than this I pay anywhere from a 125-a month for service and extreme lack of response to my issue is completely unprofessional and unacceptable I do not have service because my phone is tied to internet which puts me at risk I have no TV or internet which has impacted my job because I can not work out of my home In the total of 8_+ years I have had WoW, this is the absolute worst example of customer service I have experienced from any cable company I was with them from 2004-and to

Sunday night, the cable went out I called and was told there was an outage No one could tell me where the outage was The Rep asked me where I live When I stated I live in ***, his response was, "I think it is ***." The cable was out all Sunday and Monday I called repeatedly One rep wanted my social security number before he could help me It finally came on Monday evening Thursday, it went out again I called and called No one knew what the problem is I have no cable and they said they can get someone out to look at it Monday between and So, I am out cable services for six days I pay $a month for services They told me they credited $to my account I emailed the WOW corporate executives Someone from the executive office left me a message I called back She has not called I have left several emails and messages and no calls I just received my bill No credit and it is due at the beginning of the month

BEWARE- BEWARE- first off I wanna say I wish I could Leave Negative Stars, this company is the worst internet company I have ever dealt with since wifi as been out , Customer service never provides that they say on phone they lie, when they come out to fix the problems none of their specialist are even smart enough to fix the on going problems since I started never got over 32MBPS when I was paying for 100+ MBPS The On Demand Never works, They are worst company I've ever dealt with in my entire Life! I feel super bad for anyone that locks themselves in contract with them, I had to cancel them because since day one for months straight they still haven't fixed my Wifi! if you live in Brunswick DO NOT USE WOW THEY ARE A SCAMMING COMPANY THAT WILL NOT PROVIDE WHAT YOU NEED LET ALONE YOU WILL NEVER GET THE WIFI SPEEDS YOUR PAYING FOR WHICH MEANS THEIR CONTRACT IS INVALID SINCE DAY1! PHONES CALLS NEVER RETURNED TO FIX THE ON GOING PROBLEMS IM SUPER HAPPY WITH NEW CABLE N WIFI COMPANY NEVER USING WOW EVER AGAIN AND MAKING SURE I START ANTI WOW CABLE WEBSITE TO WARN THE PEOPLE! BEWARE OF THIS COMPANY THEIR CONTRACTS ARE INVALID AS WELL AND NOT UP TO CODE- THIS COMPANY NEEDS TO BE SHUT DOWN!

I had WOW cable internet for almost years never missed a payment and never was late I lost my job was forced to move out of my house where I move to they did not have wow Service there they told me they was going to charge me early termination fee even though they don't have service thereis it really my fault that they do not have service there? I really do not see why I have to pay for them not servicing where I moved to

Long story short, I signed up a plan for $a month in But without permission, WOW increased my bill to $35, then to $37, then jumped to $59.xxAll these changes were made WITHOUT ANY explicit notification either by email or by mailWow claimed that I can review my bill, yet my attempts to get account access was denied multiple times (the password reset **nk never sent by email despite repetitive request on their website)
I complained to customer service and was given a pathetic credit of $(considering the overcharge in the amount of hundreds)I made it clear that I was not satisfied with the credit and requested to be transferred to retention departmentThe rep said: "sure, but can I first issue this $credit before I transfer you? You can see what they offer in extra." I said of courseThen I talked to retention and eventually was offered another $statement credit for past wrongful billing practice and a future monthly rate of $WITHOUT contractI should

I canceled my service with wow and when I needed to turn in the equipment they were going to charge me $for someone to come pick up their equipment I had to drive miles to drop off their equipment that is there responsibility to get their own equipment back

July, I responded to an internet special price offering mb of internet service for $for months - $less a $discount for months My first statements said exactly that I set the payment up in my on line banking to pay the bill every month for $ Today, August 17, I get a litter in the mail saying I am past due $and my service will be disconnected on 8/24/if not paid I called to see why and was told "we changed the terms in October, to 1-mos $discount and 13-months $discount I went to my on-line account page and began to look at past statements July, August, September, all state $less $discount for months, just as I agreed to Sure enough, October, 2016, the terms changed My complaint is that I responded to an advertisement that clearly offered a $discount for months Because I had just come off of a really bad experience with *** & *** **, I was very careful to make sure I got

I only was receiving internet in May then in September I received cable services as well the person we order from promised me and my husband all the channels wow offered we didn't receive all channels as promise my internet slowed down and I order a larger Internet than what I was receiving I kept complaining all the time what am I paying for the bills wasn't coming in the mail when I first started my internet so my internet was getting turned off this is by far the worst cable and Internet services I've ever had I was being charged for cable and Internet that wasn't working properly and I refuse to pay another dime for the lies and lagging Internet and the channels I was promise to receive quality services this has been a head ache and lost money my husband is bed ridden with cancer that's the only reason I gave it a try with the cable it was some adjustment made on my bills for a tech that didn't show and for me not having cable for four days on something that was completely wows fa

Customer for years.Disconnected in May.Representative did not port old telephone number over, so had to call to bring out a modem on 5-14-in order to port number to new provider.Called on May to request pick up, and was told to drop off.Could not find anyone to drop off,since I do not drive anymore,so called on 23rd and was told could send box to mail back.Box was and was supposed to take to business days.After 6th day called again, no order for box found so ordered again.Box came days later,but was very dirty and torn on bottom corners Called and told them could not use box because of condition.*** said just throw away,because must be a free box because no record.He had tech pick up modem on5-27-at no charge.Showed tech box,and he agreed not to use.Said they pick up cableboxes everyday.Called three times about bill every month and always told they will take care of it,that my balance is 0.Have talked to ***,***, ***,and some not written down.T

Since hurrican irma, internet not working correctlyIm in a contract, service tech came out and tried to fix internet and failedThen they raised my bill price, altering the contract

Why is it that only new customers get good customer service? The billing people in Nicaragua are awful, reading straight off a script and unable to form an intelligent sentence that isn't written out for them One supervisor continued to talk OVER me as I was trying to explain my problem and what I would like for her to do She refused to let me speak to anyone else and said there was no further escalation that could be performed
I started internet with WOW! in June and didn't even get 1/of the speed I was paying for So I cancelled it after two weeks Now I'm fighting the billing department every month over the $installation fee that they refuse to remove, saying that I have to pay for the tech's time Well, no That tech is YOUR employee, not mine Sending out techs is part of the service I was paying for Had I kept the service, had it actually delivered the speeds I was promised, I would have no problem paying the installation fee But I am NOT paying for an inst

I have had countless bad experiences with this companyI had issues with my service so I called for help, they helped me troubleshoot over the phone, but the following month, I had a $** service fee attached to my billWhen I called to complain about this, I was told they had sent a technician out to my house and that no one was home so they charged me for itI never requested a technician, nor did I need oneAfter having trouble getting this charge removed (after talking to at least different people) I decided to cancel my serviceThis was even worseAfter being told I had canceled service and paid all balances, two months later I received yet another billWhen I tried to call to get an explanation, they claimed it was a past due balanceI told them I would not pay it because my service had been cancelled and at time of cancellation they told me all balances were paidNow, I have creditors calling me about a balance I already paid, and have provided them with proof that a check for said balance had already been cashed by WOW! The creditors filed a dispute claim and told me to contact WOW! directly, which I did, and they told me they could help me and to call another number, which is the number for the creditorThis company has a star *** review, I have no idea how they are still openWorst service, worst customer service, and worst headacheDO NOT CHOOSE WOW!

Engaged service provider months (billable periods) ago regarding charge increase WOW customer service (***) reinstated $per month for internet service of mbps Today, 2-9-2016, I receive a monthly bill increase of $additional making the bill total of per month I called WOW service and they told me "they have no record of the reinstatement of per month for a year although my last statements and bills are indeed, $per month I spoke with two service reps from WOW about this and they would not offer a solution WOW billing practices are not stable in any way I have had issues in the past that have been resolved but always requires contacting the WOW service department I have simply had enough of these unstable, all over the place billing practices and the poor customer service Thank God I have other choices of internet service companies in my area WOW should be investigated for questionable billing practices

I have been a WOW customer for over years I called into the call center back in early March because I noticed an increase in my monthly rate for servicesI was transferred to the loyalty deptwho informed me that they would reduce my bill to a month and with taxes and fees it should be around for the next five years with a rate locked because of my long historyLater that day I started having issue with my services static in the phone and poor video service and slow internet I called in to report the issueThen I received my bill and the price was back up to I spoke with a supervisor by the name of Marlin ID#who was rude and called me 'ignorant" my husband called back and asked specifically to speak to this supervisor and told him that he was out of line in how he spoke to me and that I had my doctorate degreeThen the issue continued with multiple call to the call center, technicians to the home, signals sent to the box, the Gateway replaced, we were

Hidden fees, bold faced lying about cancellation charges, every representative gives a different price, then they charge you hundreds of dollars moreBill is never the same, everyone lies

WOW was supposed to come to my home on Saturday, June 3rd between 8am-12pm EST to rebury a cable that was exposed when my neighbor power washed his fenceThe cable runs under the fence and is exposed by about inchesIf the neighbor cuts his grass or trims it, the wire will be cutI was trying to be proactive and get it reburied before that issue would happenThe technician did not show up or call during the designated time and I had an appointment I had to leave for after 12:When I returned home, there was no note saying the technician had come and the wire was still exposedI called WOW and explained the situation and asked that they please honor their appointmentThe technician apparently said he was there at 12:and we weren't home He said he called my cell phone but I have no record of a call or voicemail After being on the phone for two hours with customer service, my cable/phone/internet was turned off when I asked to speak to a supervisor We had to call back

we have been customers with wow internet service since almost over yearsthis year September we decided to cancel our internet service and go with a different company because we have been paying for a service that keeps on disconnecting and buffering many times every dayWe never had any contract with them at all for five years and that was the reason they kept on rising our bill every now and then!! so last time I called to cancel the service the representative cleared everything to me and told me the rest of the bill left was $since there was no contract means no early termination feesa few days ago I received a bill from wow for early termination feeI called today to clear this with them and the lady on the phone was rude and kept on lying and telling me that I have a contract!! I told her if I had a contract with wow then why they were offering me to lower my bill if I sign a contract the day I was canceling? she also said that I had a verbal contract with t

I have been a customer since When I signed up for the Internet service at home, I was given webspace for a website I have had files on this site since then Recently, the files no longer showed upI called customer service to ask why (and also to find out why my bill has gone up $in one month) and was told they "no longer offered" webspace and hadn't for or years -- even though my files worked fine until just recently Since I am no longer receiving the service I signed up for, I should get a reduction in my bill for the reduced service and trouble of having to find a new host