California Development & Funding Company

I have been a customer since When I signed up for the Internet service at home, I was given webspace for a website I have had files on this site since then Recently, the files no longer showed upI called customer service to ask why (and also to find out why my bill has gone up $in one month) and was told they "no longer offered" webspace and hadn't for or years -- even though my files worked fine until just recently Since I am no longer receiving the service I signed up for, I should get a reduction in my bill for the reduced service and trouble of having to find a new host

I AUTHORIZED A ONE TIME PAYMENT FOR AFTER WEEKS THEY PULLED FROM MY ACCOUNT FROM MY ACCOUNT AND TURNED ON AUTO PAY WHICH PUT MY ACCOUNT IN OVERDRAFT WHEN I CALLED THE VERY RUDE CUSTOMER SERVICE PERSON AND THE RUDE SUPERVISER TOLD ME THEY COULD NOT CHANGE THIS PAYMENTTHEY DID NOT HAVE AUTHORIZATION TO TURN ON AUTOPAY! THIS IS THE SECOND TIME THAT THEY HAVE DONE THIS AND MESSED UP MY ACCOUNTSTHEY DO NOT HAVE AUTORIZATION TO TURN ON AUTO PAY!

WOW was supposed to come to my home on Saturday, June 3rd between 8am-12pm EST to rebury a cable that was exposed when my neighbor power washed his fenceThe cable runs under the fence and is exposed by about inchesIf the neighbor cuts his grass or trims it, the wire will be cutI was trying to be proactive and get it reburied before that issue would happenThe technician did not show up or call during the designated time and I had an appointment I had to leave for after 12:When I returned home, there was no note saying the technician had come and the wire was still exposedI called WOW and explained the situation and asked that they please honor their appointmentThe technician apparently said he was there at 12:and we weren't home He said he called my cell phone but I have no record of a call or voicemail After being on the phone for two hours with customer service, my cable/phone/internet was turned off when I asked to speak to a supervisor We had to call back

I just got out of the hospital on Friday March and for very high blood pressure also have surgery on March Yesterday March a service techfrom wowway disconnect my service from the pole, I call right after he did it but because there was no record of a disconnect schedule they did not want to correct the matterMeaning I have to go with out phone service and since I have serious health in which could lead to a heart attack I was unable to dial I call March and they still have no record of correcting the problemmeaning they have no intention of correcting a error that is on there partI can still log in to my accountI can still do e-mail as long as I do it from some where elseJust know home service because of being disconnect from the poleIf my service was to be terminated why didn't he knock on the door for the equipmentThe way it appears it was done on purpose because if no order to do so why was it doneHome security camera shows tech carrying ladder throu

I just ended my minute marathon with their multiple Customer Service departments trying to get my service/billing disconnectedThe final representative spoke such broken English I couldn't understand anything he saidFinally, through the coarse-Indian-dialect I heard him say my service would show as disconnect on my next billSo glad to be done and rid of WOW Internet
Over the past year of service with them I've had my billing charge change without warningService broken for multiple days at a time - and I work from home on the internet sometimes so that was a huge issueTrying to get them to credit the days without internet was hopelessTheir customer service is a travestyDo yourself a favor and go with someone else

WOW charged us $a month beginning December 5, to July, for a modem WE owned We contacted WOW immediately upon realizing this WOW acknowledges this happened and the total incorrect charges were $ We are excellent long term WOW customers and spent almost two hours on the phone to give them the opportunity to correct their mistake WOW has refused to reimburse us

we have been customers with wow internet service since almost over yearsthis year September we decided to cancel our internet service and go with a different company because we have been paying for a service that keeps on disconnecting and buffering many times every dayWe never had any contract with them at all for five years and that was the reason they kept on rising our bill every now and then!! so last time I called to cancel the service the representative cleared everything to me and told me the rest of the bill left was $since there was no contract means no early termination feesa few days ago I received a bill from wow for early termination feeI called today to clear this with them and the lady on the phone was rude and kept on lying and telling me that I have a contract!! I told her if I had a contract with wow then why they were offering me to lower my bill if I sign a contract the day I was canceling? she also said that I had a verbal contract with t

Technician broke my dresser and picture framesSupervisor stated they would cut me a check for the value of the dresser and framesThen over the weekends on Monday he was not decided Supervisor called on Tuesday and then stated he was only going to pay to have it fixed someone would come to pick it up on Friday almost weeks laterSo I would inconvinced again by removing all of the clothing and place them where on the floor no thanks you

I have been a WOW customer for over years I called into the call center back in early March because I noticed an increase in my monthly rate for servicesI was transferred to the loyalty deptwho informed me that they would reduce my bill to a month and with taxes and fees it should be around for the next five years with a rate locked because of my long historyLater that day I started having issue with my services static in the phone and poor video service and slow internet I called in to report the issueThen I received my bill and the price was back up to I spoke with a supervisor by the name of Marlin ID#who was rude and called me 'ignorant" my husband called back and asked specifically to speak to this supervisor and told him that he was out of line in how he spoke to me and that I had my doctorate degreeThen the issue continued with multiple call to the call center, technicians to the home, signals sent to the box, the Gateway replaced, we were

I have made many, maybe telephone calls for a variety of issues with this company The most recent is a repeated call about taped television shows not being played back The technician that last came, a month ago, ignored my request for NEW equipment and a new dvr machine
By the way, my laser report to you went un acknowledged

WOW is dishonest in their business practices After ending my service with the company and paying the FINAL amount owed as told to me by two customer service representatives, I was sent a bill a month later for more charges for a service I no longer have

On the phone I told *** the customer service rep I would agree to a
year commitment if they lowered my billThey didn't lower my bill and I see on my invoice this month they have me down for a year commitment!!! SO DECEITFULThey have you listen to a recording that breaks up so you don't hear all of the content but you have to verbally on the phone agree to the commitment to get the monthly rate lowered for internet serviceI'll be paying the $to get out of their
deceitful agreement

This company was a nightmare to deal withI had the service for days and I received a bill for double for monthly charges compared to what I ordered I do not drive after hours on the phone to cancel the service, they finally agreed to come pick up the equipment the following dayI waited at home the whole day and they never showedMy daughter took a half of day off work to return the equipment and ensure the account was zeroed outA month later I received a bill for $with a charge of $missed appointment fee (they were the ones that did not show) and a $late fee for the erroneous charge I called times and they refuse to credit back the charge They lied about rates to seem cheaper than other cable internet companies but ended up being much more and horrible to deal with

Hidden fees, bold faced lying about cancellation charges, every representative gives a different price, then they charge you hundreds of dollars moreBill is never the same, everyone lies

I'm having billing issues with WOW internet I've been with WOW internet since I've always paid my bill on time and the service always had problems I'm suddenly moving to a different state and asked to cancel my service and they will not wave the cancelation fee One of their representatives stated that the fee will be removed due to the fact I had such bad internet service during my seven years with them The cancelation fee is $and they still refuse to cancel the fee What is $compared to the $1,I've paid them over this period of time with awful service Please help!!

We were shopping for business phone services for our companyAfter checking around with a few providers we decided to go with WOW! Business because they quoted us the best price The sale representative quoted us a bundle price of $stating it was the cheapest/best deal After agreeing to the price the sales representative emailed a contract for us to sign When speaking with the sales representative he repeatedly told me that our recurring monthly bill would be this set price, so we signed the agreement and had everything installed Understandably our first bill was higher due to installing and setting up servicesHowever our next monthly bill was not $186.96, it was $more than the quoted price I called the accounting/billing department and was told there are fees & surcharges that are issued to each phone line every month, so in fact our monthly bill would not be $a month it would be $a month I asked why the fees were so much, why we were being

Wow's automated system would not accept my payment, so I hung up and called back, only to have both transactions accepted by wowNow they will not refund one of the payments, then they claim it will take 3-weeks and then I will owe another payment so, they won't do thatI suggest you never use their automated system and probably should use another cable service

my issues is that I have been calling and complaining about the internet and cable t.v guide not working since sept of last year .I recieved a notice from wow sateing that their found and issue with the signal which thet stated it was some type of open signali did replied to the letter which stated that I and a few others in my building had this same letterwekll I did call them explain to them abpit ,y work schedule and I was miss informed that someone will contact me about making and appointment to let them in to check it outwell in the meantime my service is deteroating every day to where as im having to constantlley remove the plug in the back of the modum and try to keep resetting this box on a daiy basisi have recently contacted wow and the rep did and speed teat and ask me the numbers , inwhich they clearly said it was functioning correctly when it wasntso I called again 5/21/and ask for managment well he came on did some test and clearly said there was and si

I been with wow for several years and I had my on demand blocked form ordering movies and I got a bill this month saying someone called in on my account and ordered movies and I talked to them and I told them I didn't do it that they needed to go back on the recorded line and find out who ordered the movies and the guy I talked to said they would check them out and find out who got into my account and call me back in hours well I never got that call in hours or any other day and it has been about days but I want them to take these charges of these movies off my bill because I didn't do it nor did I watch them it would be different if I did this but I didn't call in and order these so I want them removed from my bill

I ordered their service though they sale rep *** *** He told me I can get it with medium tv and internet for with tv dvr hd boxes and modem with router freeplus about in tax a month plus $off the first months and free installation Well the first bill I get I know part is a partial month is but that does not add up to what I was told plus tax is only - 20.00= 84.00+ partial month =