California Development & Funding Company

I signed a contract with WOW internet services for monthI've only completed months of the contractI am currently moving to a new location and WOW doesn't service the locationAccording to the company, I owe for the remaining months on the contract because I broke the contractI feel that this is unfair due to the fact I would be transferring that service if they service my new locationI know that I owe something for terminating the contract but not the full contract amount But WOW takes no responsibility in this issueThis is an unfair practice

I only called WOW to get a quote for internet only pricing After I contacted their customer service, I was called by a local sales rep, Scott I** He called me during the day, while I was at work and proceeded his sales pitch When I told him that I was working, he wanted to come over to my home I told him NOT to come over My husband is home during the day, but works nights, so he sleeps Scott I** came by my home the NEXT day, pounded on the door and rang the door bell numerous times...waking my husband After my husband answered the door and told him that he was sleeping, Scott I** shoved a business card into his hand and proceeded his sales pitch to my husband My husband slammed the door in his face I was so upset when I got home, that I called Scott I**, the next morning I informed him that due to his actions, I will NEVER do business with WOW! I did not appreciate him coming to my home when I told him NOT too! I informed him that I wanted no further contact with

On January 2nd my daughter in law began researching different options for a new provider for cable, internet and home phone She spoke with an agent and said she would call back later The evening of the 2nd she called back and spoke with an agent by the name of Eric After their conversation she informed them she needed to speak with myself and husband to decide if this was a good option for us Eric stated he could give us a day and would call us back the following evening We wanted to be sure that the price of $would still be the price since everyone seems to quote differently We set up a call for 7pm on January 3rd My daughter in law and I waited for the call Almost an hour had passed and we did not receive a call My daughter in law decided to call in and get the enrollment process started When she called she was put through to an agent by the name of LaShonda My daughter in law explained that she waited nearly an hour for a call and was interested in getti

I paid $on 4/29/to have cable and Internet service installed in my home on 4/30/between the hours of 8am and 10am in which no one showed up to install the services I paid for I made multiple attempts of calling and speaking with their operators and even a supervisor and they claimed it was nothing they could do to have someone install the services that I was told I would receive today I was told their technician was too "busy" to come and install my services today on the day they agreed to install itThey immediately took the payment from my bank account once we agreed that today on 4/30/they would be installing my services and now I'm out of $and still no cable or Internet then to add insult to injury after I requested my money back they told me they couldn't put it back into my account but they sure went into it to get the payment for something they didn't even doThey're forcing me into accepting another date where they can come and install the cable and Int

my issues is that I have been calling and complaining about the internet and cable t.v guide not working since sept of last year .I recieved a notice from wow sateing that their found and issue with the signal which thet stated it was some type of open signali did replied to the letter which stated that I and a few others in my building had this same letterwekll I did call them explain to them abpit ,y work schedule and I was miss informed that someone will contact me about making and appointment to let them in to check it outwell in the meantime my service is deteroating every day to where as im having to constantlley remove the plug in the back of the modum and try to keep resetting this box on a daiy basisi have recently contacted wow and the rep did and speed teat and ask me the numbers , inwhich they clearly said it was functioning correctly when it wasntso I called again 5/21/and ask for managment well he came on did some test and clearly said there was and si

I ordered their service though they sale rep *** *** He told me I can get it with medium tv and internet for with tv dvr hd boxes and modem with router freeplus about in tax a month plus $off the first months and free installation Well the first bill I get I know part is a partial month is but that does not add up to what I was told plus tax is only - 20.00= 84.00+ partial month =

Our current account is in my husbands name I just found out that I had an old account with a balance on it recently and was working on resolving it soon but when I called my cable company on a totally unrelated issue I was hung up on three times and given bad information by every agent even the supervisor ***I called to downgrade my services and remove the tv from my account of which they told me a month ago I couldn't remove even though I'm not under contractThey removed the tv services causing my internet to not work because it requires a service callNow I am not able to set up a service call for hours after changes are made because all of the agents including the supervisor didnt set me up for an installation tech callThat is one issueMy second is that they are trying to put my old bill on my husbands current accountMy old bill has nothing to do with my husbandWhen I called to see what kind of settlement or payment plan they could offer so I could pay off the

I accidentally paid my bill twice WOW could NOT immediately refund me Rather it has taken three days for a very rude Customer Service representative to tell me that my credit will be mailed to me in the form of a check 'some time next week'
This is NOT acceptable In this age of technology WOW should have processed the credit on Monday, same day that I called in the morning notifying them of the error, and an automated bank credit taking to bank business days
In addition, the Customer Service Representative that I spoke with on Wednesday morning was horrible; rude, would not provide his name and transferred me to a Customer Service Region outside of *** ***, the Customer Service Rep that I spoke with after the horrible rep stated she had no idea why he transferred me to her department

WOW Cable for the second time experiences connection issues of their own that impedes customer's paymentInternet portal makes it 'tricky' to understand if one is submitting one-time payment or automaticCalled customer support to make sure auto-enroll was not initiated and then proceeded to pay my December payment on 12/1/2017, which WOW shows on their Portal as 'COMPLETED'Without notice, no e-mail, voicemail or notification (WOW claims they tried to reach me at my telephone but no calls or voicemails have been registered) they disconnected the service today 12/11/Moreover, when one turns the TV there's absolutely NO MSG, no indication, nothing that says 'Call customer support' or 'Account Deactivated cal...'...NOTHINGOnce called today to verify, they are blaming it on the customer, on their web portal showed Past Due of $instead of the 12/payment of and won't allow a different amountCalled Wow support again and they informed me I could pay the ON

I had internet service with WOW beginning in April or possibly May at the following address *** *** *** *** *** *** ** ***In June, there was a string of robberies and other criminal acts taking place in the apartment complex I was living in forcing me to look for a new residence since this one was not safe and my vehicle was broken into and vandalizedI am not from this area so I was not familiar with WOW, or the location prior to moving inNonetheless, I called WOW prior to giving my notice that I would be moving to see how much it would cost to TRANSFER serviceI did not want to cancel my service, I simply wanted to transfer itAt that time, the representative apologized and advised that WOW did not offer service at my new address She placed me on a brief hold, and then returned to tell me that since they did not offer service at my new area then she would waive the early termination fee but that I would need to return my box to the local office I did th

In June 2015, I signed up for two years of service with WOW! Cable with the understanding that I would be charged the same rate for the entire two yearsThe representative with whom I spoke while signing up for service told me that despite me having my own modem/router that I was required to take the modem their company supplied at a rate of $per monthWhen the technician came to do the installation, he informed me that I was not obligated to use the WOW! modem and that I could return it to a payment location in order to have the charge removed from the billI returned the modem to the Huntington location in Calumet City, IL but the modem fee was never removed from my bill
When I received my bill for June 2016, I noticed that my bill total increased by $Again, when I signed up for service I was told that my rate was guaranteed until I called on two different occasions to resolve this matter and was informed by both representatives that there was nothing they could do a

Our Internet service with Wow! has been problematic off and on for a year now and they can't seem to fix the issue and I have been told techs are scheduled to come and they don't and when they do they say they found the issue but have had no changesThey said they were going to have their maintenance do repairs on the line but never show upI have confronted them on the issue and they skirt the issue and also say there is nothing they can doI've been lied to and sometimes when calling I get hung up onI am now at risk for losing my job because of the lack of them dealing with the issue and actually solving the problemI am now told to wait several days for a tech when I needed it up and running that day as it is needed for my jobI also work in the tech industry and know how it goes in a call center so I have been patient but their complacency is putting me at risk

On August 4, 2016, out local water company, *** *** ***, suddenly showed up and started excavating a big section of our street in front of the neighbor's houseAt the same time, our Internet service, provided by WOW!, went outWe contacted WOW! Customer Service, who sent a technician on August 5, The technician arrived while the water department crew was still onsite, and he confirmed that the line had been cutHe ran a new line on our side of the street, connected us to another neighborhood drop, and stated someone would be back to bury the line in 6-daysHe stated that we would be contacted by WOW's legal department to confirm details and bill the local utilityWhen I received my monthly bill on August 10, I didn't look at it, because I didn't expected any differenceOn August 30, 2016, I found that a $charge was added on to my bill for calling out the technicianI was informed on the phone, and in person at their office, that since I do not have the $m

The video portion of the cable is constantly going outThe picture pixels so bad at times you cannot watch itThe commercials will freeze the video, but the audio of the program you are watching is back onWe constantly are getting emergency alerts for Florida and the gulf coast when we live in Georgia
When I contact the local office, I am told by the manager that it is just a glitch and there is nothing they can do about itAbout the only thing they seem to get out without any problems is the bill every monthI have been a customer for almost two years, and I have not gone a month without a problemI have paid my bill on time every month, and I think I have been more than patient with the people at WOW CableI have called the corporate escalation line three different timesThey never answer the telephone and I have left a message as I was instructed to do, but no one has ever called me backThis is the worst company I have ever had to do business withThese folks don't eve

I been with wow for several years and I had my on demand blocked form ordering movies and I got a bill this month saying someone called in on my account and ordered movies and I talked to them and I told them I didn't do it that they needed to go back on the recorded line and find out who ordered the movies and the guy I talked to said they would check them out and find out who got into my account and call me back in hours well I never got that call in hours or any other day and it has been about days but I want them to take these charges of these movies off my bill because I didn't do it nor did I watch them it would be different if I did this but I didn't call in and order these so I want them removed from my bill

They charge you X Then they change your bill to Y without telling you Then when you pay X, they charge you a "late fee" When you call them to talk to them about it, they treat you like you are a dummy, try to upsell you more things, and refuse to resolve your issue In the year 2018, they have computer systems that evidently do not allow them to resolve issues - everything is "the system's" fault When you ask to speak to a manager, there are no managers It is extremely frustrating dealing And this happens on at least an annual basis with this company

I have been a customer for Wow for months nowI enrolled in a plan for internet only for a month minus dollars if I had automatic withdraws taken from my account with paperless billingSeveral months wentby and I noticed that we were being charged a late feeI called and was told that I never signed up for automatic billingI said I wouldn't be getting the dollar discount if I didn'tThey agreed and reactivated my accountToday ( several months after my first call) noticed that I was charged for late, reactivation fees, paperstatement fees and a monthly cable guide subscription feeMy bill has almost doubled in feesI called Wow's customer service and told them thesame story as last time I called but added that they are charging me for a cable guide and I don't even have cableThey never took off the initial charges from the first callI never had my card cancelled or changed my credit card online and I didn't ask for paper statementsI talk to their customer

I cancelled my account in november and turned in the required paperwork to void my contract without penalty because I am in the militaryOver the next days I called multiple times to ensure I was not going to keep getting bills, however each time I called I got a different responseI logged my calls and claim numbers, asked for aupervisors and still did not get my issue resolvedWow harrasses me with calls everyday that I owe a bill and wont acknowledge that I cancelled my account or that my military orders release me from the early termination feeI was told that the company lost my paperwork and I would have to drive back to *** to fix the issue in personI live in ***

Shortly after I signed up for a one year contract the advertised prices drastically changedThe entry level plan went from 30mbps to 100mbps with only a $price differenceI called to upgrade my plan and was told those prices were only for new customersThe representative said she would try to upgrade me to a different planAfter telling me she talked to a manager she said she could give me a 110mbps plan for $a monthShe asked if I would like her to upgrade my plan immediately and I said yesAt that point a verbal contract was madeShe told me she was switching my account to the new plan and asked for a few minutesShe came back minutes later and informed me that the plan would cost $a monthI told her to give me the price she promised or give my old plan back and she returned me to my original plan
I've tried multiple times to contact them to get information about how to exit my contract but they refuse to respond

Everyone who is a WOW! customer in my neighborhood has been experiencing extremely slow internet speeds for the past monthIt has gone to the point where it is unusableI am currently paying for 30mbs and getting less than 1mbsAfter calling customer service they mentioned that they would need to come out to my house and charge me $even though this is a problem throughout the whole neighborhoodMe modem had been working fine for the past years that I have been with WOW! and now they want to tell me that it may be my modem even though I've told them that all my neighbors are having problemsAfter over an hour on the phone they were unwilling to come check their wiring and posts throughout the neighborhoodI am currently locked in a contract for another months with useless service