CasaMagna Marriott Cancun Resort

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
American Express isn't honoring its own program They Amit to owing me the bonus money of $1216+, but keep referring me to customer service which never credits my bill or sends me the cash This dishonesty and deception needs to be made public I sent Revdex.com the letter they had sent me I hope you can help or at least expose this inconsiderate game
Thank you,*** ***
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

What details do you need to? They are not releasing funds from holds even though the vendor has reversed them

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
The company's correspondence did not respond to my concern/complaint at all. I'm fine if American Express irresponsibly considers the matter closed, however the issue is NOT resolved.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

While we regret the customer’s dissatisfaction with this experience, our position has not changed. The consumer has not provided any new information to which we can respond, therefore, American Express considers the matter closed and no response will be sent to the consumer

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I haven't received the letter
yet so do not know what the outcome isThis compliant is not settled
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

American Express mailed our response to the consumer today

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
American Express has not outlined how
they will be preventing this error from occurring in the future or if my account will ever be eligible for a lower rate. Appreciate them taking the time to look into this issue and remind me of my card benefits, but advertising is still advertising
Sincerely,
** ***

American Express has discontinued our partnership with ***As of June **, this American Express *** card has been transferred to CitibankPlease forward this complaint to Citibank for research and response

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved becauseNo companion ticket was received in August as
promisedNo points are on delta.com for the companion ticket as August was my anniversary dateI have been a member since August of 2013.A call was received from Shawn M M*** D*** from Salt Lake City, Utah on 8.*.at 3:pm He said a new card would be issued( which it was) and a companion certificate would be sentThe card- which I still had the old card was received via *** ** The Companion Certificate has not been received as of 8.**In the letter dated 8.*by CL*** " Additionally, as a gesture of goodwill, the supervisor with whom you spoke issued a Delta Companion Certificate to your account"I called Shawn twice on Aug ** and left messages at 1:pm and 11:am.I asked him to callNo call- then I called againTold him the issue of no companion certificate and I told him I would be responding negatively to Revdex.com if I didn't hear from himNo phone or e-mail was received. I wanted it noted that I talked to a supervisor as well on July *** with no results as well to get "reinstated" or find out information about my companion ticketOn both occasions, I had inquired about the companion certificateOn both occasions I asked to told them that the cancellation was an error and wasn't there any way to hit the undo button, as I must have hit the wrong phone keyShawn M M***-D*** said that yes, there was an "undo button" and the supervisors should know about this. In order to resolve this issue, I would like my free companion ticket issued( hard copy please) and certificate posted on delta.com.Sincerely,*** ***
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

While we regret the customer’s experience, our position has not changedThe consumer has not provided any new information to which we can respond, therefore, American Express considers the matter closed and no response will be sent to the consumerUnless new information is provided, correspondence received by this office regarding this matter will be filed but we will not respond

American Express mailed our response to the consumer today

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Still, nothing got solvedDisappointedTotally unsatistifed.]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

American Express mailed our response to the consumer on April **,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
We received a call letting us know that they
would respond shortlyWe never heard from them again
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** *** *** ***

RevDex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
American Express did not even respond to my actual complaint nor did they provide any form of an answer*** can not provide me with my old account number from AMEX*** was only given account information and transaction details and they have issued me a new account number since the old account number did not transfer and they do not have that informationOnly AMEX has my original account numberWhy can't thry provide me with just one old bill copy with my actual acvount number??? *** has all transaction information but was not provided with my old account number, all customers got assigned new acct numbers and AMEX only provided account details, interest rates, payments, and tranaction information, but NO ACCOUNT NUMBERI NEED MY OLD ACCOUNT NUMBER PLEASE
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to
complaint ID# ***, and have determined that my complaint has NOT been resolved because: I filed complaint on Revdex.com is because the previous issue is not resolvedPlease solve the issue as I stated in the complaintThanks!
[Your Answer Here]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

An offer was made to me by American...

Express for which I, unbeknownst to me, was not eligible for. I accepted the offer and proceeded to meet the terms of the offer. It should not be incumbent upon the customer to recognize that they're not eligible for an offer that was made via a direct solicitation (and then mutually accepted). If I was not eligible, I should have never received the offer in the first place, OR been informed once I pursed the offer (i.e., submitted the application which American Express accepted) that I was not eligible for the offer that was made. That never happened.  This is VERY poor business practice and a pitiful way to engage with customers. It's sneaky, deceptive, and manipulative. AMEX understands the terms of their offers and has every opportunity to filter who they solicit, and/or make it clear when you apply that you're not eligible. They consciously elect not to do that which is shameful. They need to make this right and honor the terms of the promotion THEY offered me, not hide behind a "policy" and fine print.Had they been clear, honest and transparent, all of this could have been avoided as I never would have applied in the first place or I would have cancelled my card once I was made aware. It's rather pathetic that rather than recognize the error of their ways, honor their agreement, and easily/simply make good with a customer, they prefer to stand by a clearly shady business practice. I find that to be interesting commentary on their values and their view of the customer. 
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

This is so sad. Obviously this company does not care and has stolen over $200 of my money and closed my account so they don't have to give it to me.  
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely, 
[redacted]

At this time American Express will not be sending an additional response. We regret the consumer's recent experience has led them to consider cancellation. We hope that future circumstances are such that their satisfaction in our services is restored.