Choxi.com, Inc.

It was very good and I love it so mach when it was nomorerack, since it chage to choxi things are no more rhe same.

Dear [redacted],
 
I just tried contacting the manufacterer and was put in contact with an agent. Please try again, they will be able to assist you with a replacement or refund since the product is still under warranty.
 
Please call or fill out your information at [redacted] for assistance. Toll free number is [redacted]. Open M_F, 9:30am-6pm EST.
 
Best,
[redacted]

Revdex.com:
*
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
 
 
It is impossible to respond to this message.  Each time I submit the message is dropped.  It is in keeping with the poor quality of service I received from the company in question.  Maybe this is the nature of all businesses under your guise. Don't contact me again.  This case was closed months ago. Your agency is as effective and as customer service oriented as this business is. Thanks for absolutely nothing.
Sent from my iPad
 
 
 
 
Sincerely,
[redacted]

[redacted]
Dear [redacted],
 
I'm sorry to hear that the ring you...

received was damaged.  I have processed an RMA for this item.  You will receive two emails, one with a return tracking label and another with instructions on how to return the item.  Once the item is received back a refund will be processed for this item. If there is anything else I can assist you with, please just let me know.
 
Regards,
[redacted]

[redacted],
I am having trouble locating your order in our system. Please provide me the order number associate with your complaint so I may better assist you. Thank you.
Best,
[redacted]

Dear [redacted],
Upon reviewing your account, I see that on 9/**/12 a credit for this item was issued to your nomorerack account.  Around the same time,  a dispute was filed with your financial institution for the same charge.  Once a customer has filed a dispute their account is suspended.  This is the reason the credit was not available for your use.  As this charge is over 1.5 years old a refund to your original form of payment will not be possible.  The only way we would be able to refund this charge is via Paypal.  Please send me the email address associated with you Paypal account and I will send your refund there. 
Regards,
[redacted]

Dear [redacted],
 
On February **, 2014 a refund in the amount of $112 was added to your account.
 
0pt;">Best,
[redacted]

At this time, I have been contacted directly by NoMoreRack.com, Inc. regarding complaint ID [redacted], however my complaint has...

NOT been resolved because: We had 2 junk tablets, not just one
[Your Answer Here]
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Worst customer service ever! I ordered a children's laptop when it arrived it was missing a piece. I contacted choxi right away and requested the part be sent. After two weeks of back and forth with customer service they inform me that the piece can not be sent. The touch function does not work without the part that is missing. It is three days before Christmas so I felt a partial refund would be the best option. They offered me a $5 credit! I am planning to return it, but after reading other reviews it doesn't sound likely that my money will be refunded even once the item is returned. I will never again purchase form this company, and would advise others not to either.

Horrible customer service! After 2 months of waiting, emails, and arguments, they finally contacted me to let me know that my items are out of stock. They then informed me that they would be refunding $28 of the $55 that I spent. Friggin crooks!! I've ordered in the past and has similar problems. Decided to give them another try. Never again!! The items I HAVE received in the past were junk anyway. I wouldn't recommend Choxi to anyone! Buyer beware!

I ordered something 35 days ago ; haven't received anything yet! I complained 20 days ago & received an email apologizing for the delay! Thats it they just ate my money and never sent me anything till today I paid $46 for 2jewelry organizer but got nothing yet no email stating any delays or any reason for not sending my order till now.

I just got off the phone with one of your representative named [redacted] and her superior [redacted]. I am irate to say the least. After checking my account today I noticed a change from no more rack for $47. I made my initial order for a phone in the amount of $31 on 1/** and cancelled it.  That $31 was returned on 1/**. On 1/** I ordered a ring in the amount of $16. The was a change to my account for  $47 for a ring and a phone. And another for $16 for the ring. I wanted the ring but not 2 and surly not the phone I didn't want to begin with. I discovered this because I went to pay my light bill and couldn't. When I called customer service I was told there was nothing they could do because the system wouldn't make an order I didn't want so I had to have placed this order. And if I wanted my money back then I would have to pay around $14 to send it back then a refund would be processed. I was told that I should have checked my order sooner. How was I to know to check on something I didn't order. And at no point did I receive an email telling me anytime about the ring I did order. This is going to cost me a reconnection fee on top of my original light bill and I have to pay to send the product back. This is unacceptable!  I need the entire order cancelled. I dont want any of it!

Order was approved 10/**/16. Three items ordered for a total of $78.00. Full amount charged to my card. In just a few days the least expensive item showed up. No tracking information was ever sent. Tried contacting customer service about the other items but they are "closed". Tried sending an email. No response. I wish I had read the reviews on choxi sooner. I had ordered from NoMoreRack once before without any problems. What the hell happen? One more company rip off. I'll wait to see if the rest of my order ever shows up, but I definitely won't hold my breath.

[redacted],
Please provide me with the return tracking number of the item you said you returned.
Best,
[redacted]

Dear [redacted],
0in 0pt;"> 
I am having trouble locating your order in our system. Can you please provide me the order number that is associated with your complaint so I may better assist you? Thank you.
 
Best,
[redacted]

[redacted],
On December [redacted], 2013 a store credit was issued to your account in the amount of $24. On December **, 2013 and January **, 2014, RMA and return instructions were provided to you. Please follow the instructions provided if you would like to return the item. Thank you.
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Best,
[redacted]

Hello Complaints,
Unicode", sans-serif;">We would like to take this opportunity to thank you for your business, loyalty, and patience while Choxi.com has gone through a transition period. We are happy to report that Choxi.com is now under new Management. As a new management team, we are diligently working to clear the backlog of inquiries and shipments. This process will take a while; with more customer service agents coming back online each day and working day and night to get back on track, we will once again have the capacity to address each customer on a timely basis and we anticipate being full operational within the next 30 days. Within this time frame (and as soon as possible) you will be updated on the exact status of your order(s). We are working extremely hard with our suppliers to fulfill all orders as soon as possible. Our goal is to fulfill all outstanding orders within the next 30 days, but because of the number of suppliers involved, it may take up to 60 days. Once your order has processed and is ready to ship, tracking information will be emailed as normal. If you are expecting a refund, we expect that to be fully processed within the next 30 days as well. We've made significant changes at Choxi and we plan to be your favorite online shopping site again and once again, thank you for your patience. We sincerely apologize for not being able to respond to your inquiries on a timely basis prior to these changes. If your inquiry has not been addressed as of today, we ask that you send another email (or simply reply to this one) so that our customer service team can assist you right away. Thank you again for your business, loyalty and patience and we look forward to continuing to provide you with the products that keep you returning to our website often. Sincerely, Choxi.com management [redacted] Everything you love for less

Dear [redacted],
 
Please email [redacted] the order number, a brief summary of your complaint, the name and email address associated with your pay pal account and I will refund you $19. Due to the length of time that has passed from the initial order, I cannot return funds to the original form of payment.
 
Best,
[redacted]

This is a TERRIBLE company to deal with!!! Placed an order, they took my money immediately and 1 month later NOTHING!! I called, they say they have no way of knowing when my product will ship. I cancelled my order and now I have to wait 7 to 10 days for my money!! RIDICULOUS!!

Dear [redacted]
 
Please forward the most recent email sent by NoMoreRack to [redacted] with a brief explanation that you would like to be removed from the mailing list and I will...

remove you.
 
Best,
[redacted]