Choxi.com, Inc.

Review: I order a black & white diamond ring and when I received it, I was unsatisfied with the product and e-mail them within 24 as directed on the pack slip

Order #: [redacted]

Date: 12/**/2013

Ship Date: 12/**/2013

Item No: FMBPRDR9824-50-M-9

I'm unsatisfied with my order. I purchase 1/2 Carat Total Weight Genuine Black & White Diamond Braided Ring size 9 with Brass/Base Metal, stone Black Diamond. When you look at the ring it looks dull and some of the black diamonds are missing. There is a black or gray color diamond with the white diamond. This ring is not what I expected to look like, I can't give this ring as a gift, it really looks bad, I'm very disappointed of this selection. You can just look at it and tell right off there something wrong with this ring. What is the procedure of returning or getting another item? I don't want the same ring back.

They never got back with me so I send another e-mail on the January *, 2014. They are giving me the run around,they are not telling nothing about the matter all I want is my money back and with return the product back to them. I follow the direction that states

Second E-mail:

I sent an e-mail on December **, 2013, when I received the ring; stated how unsatisfied I was. Below this message is the original e-mail I sent on ** of December. It stated on the packing slip "Please inspect your items within 24 hours of receiving them. For information about our return policy and returns please reach out to nomorerack Customer Care [redacted]". Then I sent another e-mail on January *, 2014 didn't hear anything from you all and now it is January *, 2014. I called the toll-free number listed on the packing slip and it stated on the phone someone will get back with you 24 to 48 hours I haven't hear from no one and I sent two e-mails. I want a refund for this ring I purchases and NEVER receive reply. I will NEVER buy anything from No More Rack. I'm going to report No More Rack to the Revdex.com because this makes no sense people have to go through this. You can't even talk to customer service you just hear a recording. Please let me know the procedure on sending this ring back and getting my $60.00 refund back. I keep every e-mails I send you all.Desired Settlement: I just want my refund of $60.00 what I paid for the ring and I will return the unsatisfied product back to them.

Business

Response:

[redacted]

Dear [redacted],

I'm sorry to hear that the ring you received was damaged. I have processed an RMA for this item. You will receive two emails, one with a return tracking label and another with instructions on how to return the item. Once the item is received back a refund will be processed for this item. If there is anything else I can assist you with, please just let me know.

Regards,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I placed an order because the website assured Christmas delivery; my order was shipped and delivered to Slidell, LA, however, I am located in New York, NY. I have made several futile attempts to reach someone in Customer care. It has been over 2 weeks since my first contact attempt. I have called, emailed, and faxed. My account has not been refunded.Desired Settlement: Immediate refund into my bank account.

Consumer

Response:

At this time, I have not been contacted by NoMoreRack.com, Inc. regarding complaint ID [redacted].

Sincerely,

Business

Response:

Dear [redacted],

On January **, 2014 a refund in the amount of $18.70 was returned to your account for failing to deliver your package before Christmas. I apologize for the inconvenience.

Best,

Review: Dear Sir/Madam,

I am truly sorry I had to file this complaint, I don’t like to hurt businesses, but it became my last resort after I filed with PayPal and for over 6 weeks of trying they failed to get the company to refund my money for the items missing. Here is what happened: - In march I placed a large order with Nomorerack, the shipping method was very messy, the items I received were shipped in many small separate packages some of them in small boxes and most of them in plastic bags, which I didn’t mind as long as I receive the items and they’re not damaged. Well, after going through the items I received I found that five of the items I ordered and paid for didn’t arrive, I e-mailed Nomorerack customer service and informed them of the missing items so they advised me to contact the local post office and check with them because the tracking numbers show that they were delivered to my address. When checking with the postal office I was told that the tracking numbers don’t show on their system and I should go back to the seller who needs to check on their end, I e-mailed Nomorerack customer service again and their reply was that I should file a police report because according to them the items were stolen!! This company is refusing to give me a refund for the missing items claiming that the items were delivered to my home and I should search for them ask my neighbors or file a police report! Nomorerack needs to honor their guaranty to customers in shipping and delivering orders instead of giving them the run around, because that will only mess up their reputation as a company and they will lose good customers, I placed three orders with them totaling close to $2,000 and they refused to replace the five items missing nor refund me the money totaling $333. And when I told them it’s their responsibility to ensure the items are delivered not to give me the run around and lie to me they said I should file a police report and if it happens again they have to close my account with them for my best interest and security. Since then I stopped ordering from their site. I am extremely disappointed in this company and sad that I had to file this complaint, I have all the correspondences between Nomorerack and myself if you need them I will gladly provide them to you. The following are the items I didn’t receive:-

1- Beats by Dr. Dre Lady Gaga ($59 - CNCG)

2- Beats by Dr Dre Monster Power Beats ($57 - Wholesaler212 inc)

3- Lucien Piccard watch light blue ($69 - Swiss Watch International (SWI))

4- Lucien Piccard watch white and black - ($69 - Swiss Watch International (SWI))

5- Invicta women’s watch - ($79 - Swiss Watch International (SWI))

Again, I wish this didn’t become my last resort, Nomorerack needs to refund my money for the items missing or replace them (either or). It is not my intention to hurt Nomorerack reputation but they have to honor their customer satisfaction guarantee and ensure proper shipping method and delivery method to their customers. Awaiting your reply! [redacted]Desired Settlement: I would like Nomorerack to refund my money for the items missing or replace the items. I do not want to create problems to the company the items I received some were not of great quality and some were a great quality comparing to the prices. I never expected to have to file a complaint with the Revdex.com but Nomorerack left me no choice.

Business

Response:

Dear [redacted],

I'm sorry to hear that you didn't receive several of the items you ordered. In regards to the item Beats by Dr. Dre Lady Gaga Heartbeats In-Ear Headphones with Inline Mic - Black or White, I see that the tracking number could not be confirmed and a credit was added to your account. I have removed the credit and issued a refund to your original form of payment. Please allow 7 to 10 days for this refund to be reflected back onto your account. Upon reviewing your account I see that the Beats by Dr. Dre Monster PowerBeats In-Ear Headphones - Assorted Colors was shipped with the tracking number of [redacted] and was delivered on February [redacted]. The three watches were shipped with the tracking number of [redacted] and they were delivered on February [redacted]. I have attached a screen shot of both of the tracking numbers for your review. Since these items were successfully delivered to your residence and not received by you they must have been stolen before you were able to retrieve the. In these cases we would be happy to provide you a refund but do require that a police report is filed on theft before we do so. Once the report has been filed, please send a copy here and a full refund will be issued to your original form of payment.

Regards,

Review: It is not just a poor quality product I am filing about. On 12/*, I purchased an iRola 7"tablet. My credit card was billed on 12/*. I received my product on 12/**, 20 days later. After 3 e-mails, I repeatedly received nearly identical responses. The only change was the customer service representatives first names.

The tablet arrives in seemingly perfect condition, though the charger and earbuds appeared of poor quality. I was able to enjoy the tablet for less than four days before the charger malfunctioned, became stuck in the unit and, basically, "fried" the tablet. It felt dangerously hot and smelled burned.

I called the company that shipped the unit and am waiting for a response. Nomorerack.com, however, has dropped the ball, and, it seems, has dropped it many times, according to other complaints. That is my complaint. Thank you for your valuable time!Desired Settlement: It would be nice (though unlikely), if Nomorerack.com would refund my purchase price plus 50%. That would almost give me the amount to purchase a similar tablet from a reliable business. If absolutely nothing else, an identical replacement would suffice.

Consumer

Response:

At this time, I have not been contacted by NoMoreRack.com, Inc. regarding complaint ID [redacted].

Sincerely,

[redacted]: nomorerack has not contacted me. The company who distributes the iDols tablet sent me a replacement.

Review: I Placed an order with Nomorerack in January. I ordered three items totaling $115.00. I kept one item and returned 2 items. The items returned were 6 lace bras $72.00 also 2 pks of ankle socks $14.00. both items were returned together in same box. I received credit for the bras only, $72.00. They kept socks and refused to credit me the $14.00. My total refund due is $86.00. Several times I have gone to the web sight to use the $72.00 credit. They refuse to honor credit. Several times I have tried to use a credit. Does not work, I contacted Noremorerack many times. They refuse to give credit or refund my $86.00. Its going on 3 months, tired of playing games with them.5Desired Settlement: I need my $86.00 refund immediately.

Business

Response:

Dear [redacted]

I'm sorry to hear that you were unhappy with the bras and ankle socks you received. Upon reviewing your account I see that the 2 items were from different vendors and that you instructed to return them to the respective vendors in order to receive a refund. The reason the socks were not refunded is because these instructions were not followed. I also see that the credits are on your account and available for use at any time. I also do not see any notes about you contacting customer service to report any problem with said credits. That being said it is no problem to remove the credits and issue a refund to your original form of payment. Also, I will go ahead and make an exception for the socks and issue a full refund for them to your original form of payment also. The refunds will take 7 to 10 days to be reflected back onto your account. Please note that for any future orders, all items must be returned to the vendor from or we will be unable to process a refund for those items. If there is anything else I can do to assist you, please just let me know.

Regards,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I purchased a tablet from the nomorerack site in june as a birthday present. When I received the tablet and powered it on for the first time it had a final fantasy background on it that would not go away, this leads me to believe that it is refurbished not new. About two months later I was informed that the tablet was not working correctly and contacted nomorerack about the problem, the tablet was immediately shutting off after it was disconnected from the charger. When I contacted the site they told me that they did not have any information on the manufacturer and to check the tablet to see if there was anything on it that I would be able to contact the manufacturer myself because there was nothing that they could do to help me regardless of the one year warranty advertised with the tablet on the site. Then the tablet quit working completely. I was unable to find the manufacturers information and then tried contacting the nomorerack site again. I decided to call instead of using the internet chat option. Every time I asked a question the representative would ask me to hold and say she had to ask a supervisor, because of this I just asked to talk to the supervisor and was the put on hold for over 45 minutes and then hung up on. I then complained to the site through the internet chat option and was told that they would find the manufacturer and contact them on my behalf and that I would be contacted via email with the manufacturers response. The response from the manufacturer was to charge the tablet. I wrote back to the site informing them that we had attempted to charge the tablet on various chargers for extended periods of time and that it was still not working or powering on at all. The site then wrote back stating we should send the tablet back to the manufacturer, in china, and that we were responsible for shipping and maintenance fees regardless of the one year warranty because we had the tablet for more than five months. When I disputed this to the nomorerack site they informed me that I was reading the response incorrectly and that I was only responsible for the shipping costs. Also the manufacturer wrote that we should attempt to get the tablet fixed ourselves elsewhere to avoid fees from them should we return it to them for repairs. They also stated that should we return it to them without every piece that was with it originally that they would not be able to return it to us and that we would be out the money for the tablet. Every time I contacted the site about the charges they told me something different. I dont trust the site to fix the tablet and return it to me. The tablet was never dropped or gotten wet it does not have a mark on it, it is a manufacturer defect and they are not honoring the warranty that was advertised with the product.Desired Settlement: I would prefer to have my money refunded to me so that I can go elsewhere and purchase a new tablet that will honor its warranties, this was a git.

Business

Response:

Dear [redacted],

On December *, 2013 customer service provided you with instructions to return the product to the vendor for repair.

Your return ID: [redacted] ( Please write this ID number on the return address for identification. ) Please send the goods to us in its original condition with accessories intact, otherwise a refund or resending is not permitted. Return Address: R[redacted] About the postage, we will refund up to 10% of the value of the returned product as for a make up for the postage you prepay. please take the link as the references: [redacted] So please choose postal small package as possible because it cost less, avoid to use express mail such as DHL, FEDEX. After sending the parcel out, please go to this link [redacted] to fill the tracking No. on your Return Form for us to track your return. Thank you very much!

Since return instructions were provided, I will consider this matter closed.

Best,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

Yes the site gave me this information before. However when I contracted the site get more information I never received an answer. I do not trust the manufacturer to return the tablet to me if I send it to them.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: The company advertises 24/7 customer service but in all actuality they are far from that. I placed an order on December **, 2013, I immediately noticed that the shipping address was not correct. On that same date I tried tirelessly to contact the customer service department. At first I called the number listed there I got a message station that they were only accepting email contacts. Well, I followed their instructions and emailed customer service. After three days I get a response via email, the response was useless. I tried to cancel the order which they did not honor. On December **, 2013, I received a bogus shipment notice. I tried to track the package via the tracking number given ([redacted]) but to no avail. This experience has been horrible .Desired Settlement: Request a refund on the products that have not been delivered.

Business

Response:

[redacted],

The shipping address on your order is for your [redacted], ** address you provided for the Revdex.com. Your packages were sent to this address. Please be advised of the tracking for your packages.

“Doctor GK Professional Teeth Whitening Program - Up to 20 Treatments” Delivered 12/**/13:

2 of the “2 Carat Swarovski Elements Stud Earrings in Sterling Silver”

Delivered 12/**/13:

2 of the “USA Dawgs 9" Cozy Winter Boots - Assorted Colors” [redacted] The vendor has uploaded the tracking number for this item. We advise on our website and in your confirmation email that delivery takes 10-14 working days. We are still within that time frame. Please allow time for delivery.

Best,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

complaint is still valid, the tracking number I was given is still bogus. Plus I have not received all of the goods. I remain dissatisfied with this transaction and request a refund at once.

Thank you very much,

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

At this time, I have been contacted directly by NoMoreRack.com, Inc. regarding complaint ID [redacted], however my complaint has NOT been resolved because:

The business has not sent instructions for returning the product.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

[redacted],

Review: My husband purchased a Cuisinart Kuerig coffee maker from this retailer on November [redacted] for $96, it was a Xmas gift for me. I unpacked it and followed the instructions to make a cup of coffee, and the machine does not work, not even a little. I noticed a Cuisinart warranty card in the box, so I waited until the were open the next day and was told by the Cuisinart customer service person that they DO NOT support anything purchased from nomorerack.com because they are knowingly selling DEFECTIVE items. I then emailed nomorerack.com and several days later I received a generic email from them stating they were sending it over to their supplier and I should hear something in a week, which of course I didn't. I truly think they are just out to rip people off, how is this company still in business?Desired Settlement: Like I stated in my email to nomorerack.com, I want to to send this defective machine back and get at FULL refund.

Business

Response:

Dear [redacted],

On January **, 2014 customer service issued you an RMA and return instructions. Once the product was confirmed received, a store credit was issued for $96. At this time, the majority of the credit has been applied to other purchases, there is only $26 remaining. Since you are using the credits, I will consider it to be a satisfactory resolution and close the complaint. Thank you.

Best,

Review: I made a purchase on dec. *, 2013 for 6 items. I received 4 but2 items (both sheet sets were issued tracking numbers through FedEx but never arrived)I have yet received. The company nomorerack.com had a large red statement reading orders placed before dec [redacted] have a guarantee deliver by Christmas Eve. Christmas Eve came and I had not yet received my order so I contacted customer service via email. After waiting 2 days and no response I googled their phone number. I talked to a gentlemen that apologized and informed me that he was going to refund my money and that my sheets would still be delivered in 5-10 business days. I placed this call on dec. [redacted]. A few days later a received a response from the email to customer service. It basically said here is a refund if you get your item great but If not oh well. I decided to wait the ten days to see if my package would arrive and it did not. I called them back today and spoke to a woman that said since they refunded me there wasn't anymore they could do. What exactly is their definition of a guarantee? I asked to speak with a supervisor. I spoke with [redacted] who told me that the vendor was out of stock that's why I didn't receive my items. I asked why I wasn't contacted earlier since I ordered them on dec. * and would have had plenty of time to get sheets from somewhere else instead of having nothing to give as a gift. I wasn't contacted at all actually. I had to contact them. I asked why if the vendor is out of stock are they STILL selling them on their website. She said they would investigate it. Lie after lie. 1st lie was the guarantee 2nd was not contacting me to let me know I wouldn't be receiving them 3rd was giving a tracking number through FedEx 4th was refunding me and stating I would still receive them 4th was saying since they refunded me there was nothing more they were responsible for 5th was saying their vendor was out of stock. 6th is selling the exact item still on the website.Desired Settlement: Since the items were guaranteed by Christmas eve and since the company was aware of them being out of stock and not contacting me then when I contact them say they are refunding me and I am receive the items still the company should stand by their words and deliver my items.

Consumer

Response:

At this time, I have been contacted directly by NoMoreRack.com, Inc. regarding complaint ID [redacted], however my complaint has NOT been resolved because:

[Your Answer Here]

I received an email from *princess*. I was about to delete it because I thought it was spam but was able to read some of it from my phone before opening it. It said NOMORERACK.com. I opened it and it was basically a forward letter that said again they were sorry for any inconvenience but there was nothing more they could do since I had been refunded. I replied with

why did someone from your company inform me that I would receive a refund as well as my items since you offered a guarantee. Also, if the items I ordered are out of stock why are you still able to buy them off your website. I have not heard a response to that email.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Dear [redacted],

One order contained 6 items that were confirmed received prior to Christmas. Please see confirmation links below.

On December **, 2013 a refund was issued for $58 for failure to deliver the items before Christmas. I apologize for the inconvenience.

Best,

Review: I HAVE NEVER RECEIVED THE ORDER I PAID FOR...THE COMPANY HAS GIVEN ME THE RUN AROUND ABOUT WHO TO TALK TO THEN THEY SAY FILE A POLICE REPORT..UPON TALKING TO THE POLICE THEY SAY NO CRIME HAS BEEN COMMITTED SO THEY WONT DO A POLICE REPORT...THE TRACKING NUMBERS WHICH I HAVE 4 DIFFERENT NUMBERS FOR JUST 1 ORDER...STATE IN TRANSIT OR DELIVERED...BUT THEY ARE NOT IN TRANSIT AND NOT BEEN DELIVERED ...I HAVE CHECKED WITH THE USPOSTAL SERVICE AND THEY HAVE OPENED THERE OWN INVESTIGATION...AND THEY ARE BAFFLED ALSO...BUT STILL NO DELIVERY OF MERCHANDISE PAID FOR...THEY WANT ME TO LIE TO THE POLICE AND SAY THE ITEMS WERE STOLEN I DONT NO IF THE ITEMS HAVE BEEN STOLEN OR LOST OR JUST NOT SHIPPED...I DONT KNOW..I DO NO THEY HAVE BEEN PAID AND I HAVE NO MERCHANDISEDesired Settlement: OR A REFUND OF MY ORDERED AMOUNT....

Business

Response:

[redacted],

All items are confirmed delivered. Please see the confirmation tracking links below.

Best,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]the business is saying the items were delivered but they have not been delivered I have proof by the usps that the business is lying to your office..4 different tracking numbers that show the mix up by the company..I have included all correspondence and the reference numbers from the USPS office and all of the tracking numbers...thank you

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

[redacted],

All items are confirmed delivered. Please see the confirmation tracking links below. If you did not receive your merchandise, please file a report with the respective carrier and provide it to our customer service department and they will be able to assist you further.

Best,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: I returned two dog collars for refund after following their return authorization requests and have not received a refund to the method of payment. I have contacted their customer service department numerous times and they keep asking for the same information over and over without issuing a credit. According to USPS nomorerack received the items on December [redacted]. I have not received the credit and again they keep asking for the tracking number that I have supplied numerous times. I can provide the tracking number if needed.Desired Settlement: I want an immediate FULL refund TO THE METHOD OF PAYMENT

Consumer

Response:

At this time, I have not been contacted by NoMoreRack.com, Inc. regarding complaint ID [redacted].

Sincerely,

Business

Response:

Dear [redacted],

Due to the length of time that has passed from the initial order, a refund can no longer be issued thorough our system. Please email [redacted] with the order number, the email address and name associated with your pay pal account and I will process a refund for $22. Thank you.

Best,

Consumer

Response:

At this time, I have not been contacted by NoMoreRack.com, Inc. regarding complaint ID [redacted].

Sincerely,

Business

Response:

Dear [redacted],

Your initial order was placed in 2013 and our system does not allow refunds to be processed when a large amount of time has passed. Pay pal is a free and secure 3rd party company and is the only was to issue the funds back to you. Please email [redacted] with the order number, the email address and name associated with your pay pal account and I will process the refund. Thank you.

Best,

Review: I ordered multiple items from the nomorerack.com website on Dec. *, 2013 as Christmas gifts adding up to $223.00. I received 3 of the items in separate deliveries, but there were 2 Android tablets for $59.00 each that I didn't receive. A purse that I paid $14.00 for was delivered to someone in Denver CO and I live in Maumee, OH. The items I did not receive add up to $132.00. I called the post office about the 2 tablets with the tracking number (which was the same for all 3) and was told that they cannot use the same tracking number for 3 packages, each has to have it's own. They told me that the tablets would have been sent back to the company. I have e-mailed the company twice and have also sent a message on their customer service page twice, with no response. When I call their [redacted] number, I get a recording saying that since it is a busy time of year, they will only do e-mail messages. It only took them one day to get the money from my bank, and now I am going to have to wait for a refund. I am extremely frustrated and just want to get a refund so I can go buy Christmas gifts to replace those lost. My sister also ordered merchandise from this company and hers also went to some other city. I will not recommend this site to anyone any longer. My order # is [redacted] Thank you so much for your assistance.

[redacted]Desired Settlement: Credit my check card for all the merchandise I did not receive.

Business

Response:

Dear [redacted],

You did not contact customer service once regarding your issue. Please contact customer service and they will be able to assist you. Thank you.

Toll Free Numbers: [redacted] or [redacted] or [redacted]

Best,

Review: September **, 2013 Purchased $72 woth of product on nomorerack.com = 6 watches @ $12 each plus $12 shipping.

One of the watches was defective - never worked.

I emailed nomorerack.com seeking replacement on defective merchandise on November [redacted] and **.

I telephoned (###-###-####) nomorerack on 11.**.13 "[redacted]" customer service woker and then "[redacted]", who claimed to be the "highest level of authority, manager, no one higher to speak to" and resued the name of his supervisor.

When Itold "[redacted]" I was contacting the Revdex.com and my credit card company to dispute payment, he said, "go ahead you will lose".

All responses to my email sand phone call were: were "not with 7 or 14 days of purchase we will no help you, even though the product we sent was defective when sent".

I offered to mail defective product back at my expense, simply requesting a replacement "No, sorry," they continued to say - regardless of what I communicated.

Their website and television commercials clearly state:

"...We make it our priority to go above and beyond for our customers..."

"... Always here to help..."

"...We sincerely apologize for the inconvenience..."

"... Quality Guarantee - The authenticity of our products is incredibly important to us; all of our merchandise comes either straight from the manufacturer, a licensed agent, a retailer or a licensed importer. We guarantee 100% the authenticity of every product we sell!"

Absolute refusal of responsibility of sending a DEFECTIVE product that I paid for.

I have also contacted my credit card company to dispute payment.

PLEASE HELP!Desired Settlement: Simply replace the $12 deceeftive watch with one that works!

Business

Response:

Review: I purchased a tablet from nomorerack.com , the tablet arrived broken. I followed the directions with the tablet , charged it etc and it never turned on . It's defective . I have emailed nomorerack.com , three times asking for a return authorization and all three times I was told to call the manufacturer of the tablet to trouble shoot . There's nothing to troubleshoot the device doesn't work . Also no where in their return policy does it say you have to call the manufacturer of the product you want to return if you want a refund ! Plain and simple I want to return the product and get my money back.Desired Settlement: To get a return authorization for nomorereack.com, return the tablet to them , and receive a credit to my credit card.

Business

Response:

Dear [redacted],

On January **, 2014 a refund was issued in the amount of $69. On February *, 2014, a refund was issued in the amount of $69. Since a refund was received, I will consider this matter closed. Thank you.

Best,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I did sent several email to this company asking to remove my e-mail from they systems, and they continuing sending me promotions advertising emails.This is one of my emails I did send to then...Ticket #[redacted]: I told you guys before I don't want this sheet, looks like you not understand English , so stop sending me this sheet or I will go with a different...I did talk to customer service representative [redacted] and [redacted], explain my request and how several times I did request stop this information, without any results,Desired Settlement: Please stop sending me emails with any kind of information promotions etc etc......

Consumer

Response:

At this time, I have not been contacted by NoMoreRack.com, Inc. regarding complaint ID [redacted].

Sincerely,

Thank you so much to take the time to contact me about this problem, unfortunately I keep receiving e-mails from Nomorerack .com as publicity and not even contact me regarding my several complains.

Business

Response:

Dear [redacted],

Please forward a copy of the most recent NoMoreRack email and send to [redacted]. Explain that you are having trouble being removed from the mailing list and I will ensure the removal.

Best,

Review: I bought Dawg boots for my daughter for Christmas, Less than 2 weeks after Christmas the sole fell off one of the boots. In correspondence with this company I was told they had a 14 day return policy. That expired before Christmas. This was not represented to us when we bought. I have been in touch with this company and all they qyote me is somewhere on there web page it says they have a 14 day return policy. What reputable company does not warranty their product at least 30 days? And around Christmas!Desired Settlement: Or Refund

Business

Response:

[redacted]

I apologize for the inconvenience. Customer service informed you that unfortunately this item could not be returned due to the length of time, but offered you store credit as an apology. In addition to the $20 of store credit that was already issued and applied to other orders, on February [redacted], 2014 a store credit was issued in the amount of $19. Thank you.

Best,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because: You stated that I received a $20 credit that was used . Where and when did it get used? I see a $19 credit. I also have 3 more pairs of boots that fell apart. What are you going to do with them? I have been in contact with you since early January and today is the first time I heard that I got a credit. [redacted]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Dear [redacted],

Please email [redacted] the order number, a brief summary of your complaint, the name and email address associated with your pay pal account and I will refund you $19. Due to the length of time that has passed from the initial order, I cannot return funds to the original form of payment.

Best,

Review: I purchased a new set of hardside luggage from www.[redacted].com on 10-**-13. It was delivered and unpacked without any defects noted on 10-**-13. My first use of the luggage was a trip on 11-*-13, 14 days after receipt. As I arrived at the airport to head to check in, a wheel unit fell off one piece of luggage. I had to catch my flight so I saved the wheel in anticipation of returning the luggage for refund or repair after returning from my 10 day stay in Utah. I located the receipt and luggage packing slip and contacted customer service at [redacted] this week. They informed me that I only had 14 days to report a defect or damaged product for return, and they would issue no refund on return, nor replace the damaged suitcase. After getting nowhere with the CSM who spoke little English, I asked to speak to a manager. A customer service manager who spoke less than clear English informed me she would do nothing to assist, even though the product sent to me was apparently defective on arrival. I explained that people don't plan on ordering luggage, having it delivered and departing on a trip the same day in order to meet their 14 day deadline. That is was unacceptable to provide no help in the repair or replacement of an item they delivered which ended up being defective in its first use. She again said there was nothing she could do. Her name was [redacted] (would not share full name). The conversation took place on 11-**-13 at approximately 11:20-11:30 a.m. central time. I will post a complaint on facebook, which is where I was informed of the sale through the website for [redacted]. I don't want any other consumers to be taken advantage of by this unfair consumer practice. The luggage set is called: Winchester Collection, Pacific Coast Signature,super lightweight, hard side, 3 piece set. 21", 25", and 29" all of which are expandable. The manufacturer is [redacted]. I took the two larger suitcases with me on the trip. Other than the wheel falling off, the luggage was great.Desired Settlement: I would be willing to accept a replacement if a refund could not be offered. I am going to contact the manufacturer to see if I can obtain either option directiy through them. The luggage has a 3 year limited warranty which is protection against general defects and performance, but not in the case of abuse or mishandling. Since the luggage had not been used previously, nor mishandled by me between the house and the airport, the defect was already present even though I did not note the wheel case must have been loose or improperly fastened to the luggage

Business

Response:

Review: I made two orders from nomorerack.com, I tried contcting them by phone when my order had not arrived. The phone number they provide does not allow calls to go trough. I tried their live chat, it also doesn't work. I have emiled them a number of times trying to get the first order issue resolved. After back and forth emails, they will only issue me a $45.00 credit to se with them. The cost of the order was $75.00. I asked them to replace the items since they were insured. I tried to get them to deliver to my post office box to insure no issues, they refused.Desired Settlement: Either a replacement of what was ordered or a complete refund.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: This company ships out defective items and their policies about refunds are not handled in a timely manner. I feel that if a consumer received a defective product, then a refund or an exchange should happen immediately. This has happened to me twice. The first time, I returned the product, and waited for 3 weeks for a refund. I had to contact them concerning my refund for anything to be done about it. Then, they processed a refund to my NoMoreRack account, not my credit card. This has happened again. I used my credit with the company to purchase a set of speakers for my son for his birthday. They were water speakers, and when he opened his gift, the water/oil solution inside the speakers had leaked out inside the package. I asked for them to reship the item and that is against their policy. Their policy is I have to return the item, once the item is received, then it takes 1-2 weeks for them to verify with their vendor that the item was received, then they take their sweet time issuing a credit to my account. Then at that point, I can reorder the speakers and wait another 2-3 weeks for them to be shipped. So this whole process could take up to 6 weeks to get my son his birthday present. It is totally unacceptable. This company doesn't ship out the items which are pictured on their website, their phone lines always say to go to the website for customer service, there is no way to speak to a supervisor on the phone, and they hide behind all this saying it is their policy.Desired Settlement: I want my refund processed to my credit card, not a credit on my NoMoreRack account, as I will be taking my business elsewhere. I want this done immediately so I can replace my 10 year old son's birthday gift as soon as possible. I am on a tight budget and don't have the money to go buy him a new present while I wait on NoMoreRack for 3-4 weeks to process a refund. I would have been happy if they could have immediately shipped a replacement, but again, I was told that their policy is I have to return the damaged item, wait the week for the item to get back, then wait 1-2 weeks for them to verify product was returned, then wait however long it takes them to process the refund, and then I can reorder the speakers, and wait 2-3 weeks for them to ship. This is an unacceptable time frame.

Consumer

Response:

At this time, I have not been contacted by NoMoreRack.com, Inc. regarding complaint ID [redacted].

Sincerely,

Business

Response:

Dear [redacted],

The Portable LED Dancing Speakers ($29 for the item and $2 for shipping) were purchased using nomorerack $29 worth of credits and you only paid $2.00 for the shipping. Once the item was received by the vendor, a refund in the amount of $2.00 was issued to your account on February **, 2014.

Best,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Sincerely,[redacted]

As I have stated to many customer service representatives, I wanted a refund for the original $29. I paid you $29 + $2 shipping for a pair of boots that were the wrong size. You refused to give me credit at that time, instead gave me store credit which I ordered the speakers with. The speakers were damaged upon arrival, I returned them and requested my debit card be credited. You refused and once again gave me store credit. Which I was forced to spend my money with your company against my wishes. Poor customer service and poor company policies. I have wasted hours of MY time dealing with your company on many different occasions. This company is fraudulent and hides behind "company policies". Ridiculous.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Review: I placed an order with the company on at the beginning of December and only received half of my order. I have contacted customer service several times and do not receive any information. Just to wait. My order was guaranteed via email to be received before Christmas and I am still waiting. I have asked for a refund and have gotten no replies what so ever. I have taken all avenues to contact a real person and can not reach anyone. They have even went as far as to block me on facebook due to my inquiries about my order.Desired Settlement: I would like to see this fraudulent company held accountable for their actions or lack there of. The company should be shut down and held accountable for each and every dissatisfied customer who has unknowingly been defrauded by them.

Business

Response:

Dear [redacted]

On December **, 2013 a refund was issued in the amount of $61 for failure to deliver the item prior to Christmas.

Best,