Choxi.com, Inc.

Dear [redacted],I'm very sorry that you received unwanted promotional emails.  Can you please let me know the date of the last email you received from choxi.com?  Also please forward that email to [redacted] with the subject of Attn: [redacted] so that I can have our...

technical team look into this issue further.Regards,Ryan

I ordered from choxi March **, 2016 and two months later still waiting on shipping notification. Customer service is a joke. They send an automated message every time you inquire. This will be my last interaction with Choxi. Sticking with group on from here on out.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

After purchasing a sweater I received a confirmation email with my old address on it even though I changed the shipping address. I even received a magazine subscription with my correct address with the purchase. I called customer service and received a response from their agent, Helgia telling me that I would have to wait until the product shipped and contact the shipper to change the delivery address. After contacting the shipper, I was told by them that the company would have to go into fed ex smart post and change the address which Choxi's rep refused to do. I went back and forth with them, they even told me that if someone at our old address got the package I was going to be out the purchase. This is unacceptable! They claim that customer service is their number one priority, what a joke! No wonder the Revdex.com in NY has had to go after them several times for their unethical business practises. No wonder they had to change their name. I will be communicating via social media to boycott this company!

Choxi has been SPAMing me for months. Repeated unsubscribes and emails to their customer service team result in nothing. I get bogus reassurances that my case is being "escalated" and the problem will be resolved. All of this is obviously a total lie. I tried posting the horrible experience to their [redacted] page and they banned me. I have taken to [redacted] and [redacted] to leave negative feedback on every post and item I can find. At this point it is the only thing I can think of to get them to stop SPAMing me.

This business is a sham - they used to be called No More Rack and changed their name. When this happened they apparently migrated all the email addresses in their previous database - even the ones that were unsubscribed from their spam list, and now they refuse to stop emailing. I get at least one a week and I have used the unsubscribe link in the email, which is a broken link most of the time, and when it does go to an actual page, it'll say "you have been unsubscribed" but I am still getting emails. I have also emailed customer service directly about 5 or 6 times, a few of the times the email bounced back as undeliverable, but I have also gotten in touch with actual people who have assured me (via auto-reply form email) that I have been unsubscribed from all communication and that the "best way to unsubscribe is to click the link in the email" and to "allow 72 hours for removal" - based on my experience they are entirely in the business of creating and distributing spam emails that you will get for the rest of your life.

Review: I ordered the Bond 50 Blu-Ray collection from www.nomorerack.com on Jan [redacted], 2014. On Jan [redacted], I received an email stating that the order had shipped, along with a tracking number. On Jan [redacted], I received another email stating that the order was cancelled:

"Dear Valued Customer, It has come to our attention that unfortunately, a recent order you placed "Bond 50 Complete 23-Film Collection on Blu-ray with Bonus Disc" is unable to be fulfilled. We take pride in only selecting the best suppliers and manufacturers to deliver high quality products. Unfortunately, the supplier responsible for this particular deal fell short of that expectation. We sincerely apologize for this, and can assure you that we are doing our best to prevent this from happening again."

This appears to not be the first time this has happened with them, as there are thousands of other Revdex.com complaints of a similar nature, as well as numerous postings on various forums.Desired Settlement: Nomorerack has already stated that they will be issuing a refund, but there's really no excuse for issuing a shipping confirmation with tracking info if the order hadn't actually shipped. The only acceptable outcomes are to either provide the merchandise as advertised or to issue a full refund and remove my account and all of my customer information, as that has a real value to the company that is greater than the additional $10 credit that was offered.

Business

Response:

[redacted],

We had a unique issue with one of our suppliers and the order could not be fulfilled. On January **, 2014 a refund in the amount of $39.00 was issued to your account. Thank you.

Best,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. However, I will not be doing business with NoMoreRack.com in the future, as I disagree with their practice of selling merchandise prior to it being within their control.

Sincerely,

Review: I placed an order on December [redacted]. I finally got a shipping notification on December [redacted]. It said the ETA was 12/**. When the package didn't arrive, I checked tracking info, USPS showed that they had not even received the package from Nomorerack. I emailed the customer service and got a response that did not answer any of my questions or address any of my issues. They guarantee that if the order is placed before 12/**, it would arrive before Christmas, and I placed it well before the 9th. Tomorrow is the last shipping day before Christmas, and the package supposedly hasn't left NY yet. I sent 6 different emails asking how this will be resolved and how they will fulfill their promises, and none have been responded to since the original response of "orders leave our warehouse in 3-5 days and a re guaranteed to arrive before Christmas, your case is now resolved". I tried to teach out on Facebook, and they ended up blocking me. I want to know how they plan to guarantee my package arrives by Christmas. Also, why would it take over 3 weeks to receive when they say it leaves their warehouse in 3-5 days and is shipped first class.Desired Settlement: I would like a complete refund of all items, I would like them to stand with their guarantees, and respond to me and let me know how they will resolve this issue. I WILL NOT ACCEPT account credit, as I will never shop from the company again.

Consumer

Response:

At this time, I have not been contacted by NoMoreRack.com, Inc. regarding complaint ID [redacted].

Sincerely,

Business

Response:

Dear [redacted],

The "sterling silver engraved infinity ring - assorted colors" was not delivered prior to Christmas, therefore on February **, 2014 a refund in the amount of $20 plus $4 shipping. Please allow 3-5 business days for delivery. The 16-Piece Set: Brand Name Compatible Razor Blade for Women" was not delivered by Christmas a refund in the amount of $17 was issued to your account on December [redacted], 2013. The below tracking numbers for the remaining items of your order and all were confirmed delivered prior to Christmas.

Best,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The penguin pendant also was not received before Christmas and I should receive a refund of $16+$2 shipping.

Also, only $16 has been refunded to my Anerican Express card. When I emailed them about this, they said they would look into in right away and get back with me. I have not heard from them since and that was over 3 weeks ago.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Dear [redacted]

Please email [redacted] with the following order/item number.

order #[redacted]

item #[redacted]

Also include a brief summary of the complaint, the name and email address of your pay pal account and I will issue a refund for $16. Due to the length of time that has passed, our system does not allow to process refunds on our system.

Best,

Review: I ordered Jeggings for my wife and they shipped my product # [redacted] to someone else..Ive emailed them at least 6 times and they keep giving me the run around..I have been waiting over a monthDesired Settlement: I want my Order NOW!

Business

Response:

Dear [redacted],

On January *, 2014 a refund was issued in the amount of $16 for failing to deliver the product to your address. I apologize for the inconvenience. Thank you.

Best,

Review: I cannot get ahold of the company no longer through it's Live Chat or by calling them.

My product has not shipped. I fear I have lost my money funds.Desired Settlement: I want my product before December [redacted].

Business

Response:

Review: I ordered my product beginning of December and it is now the end of December and I still have not received my product. I have tried contacting them with no luck. I can not get a human on the phone. No way of even getting my money back. I have also tried tracking the item but it says it hasn't moved in a week.Desired Settlement: I want the product that I purchased. It was supposed to be delivered today December **. I have nothing.

Business

Response:

Dear [redacted],

I apologize for the inconvenience. On February **, 2014 a refund was issued in the amount of $24.00. Please allow 3-5 business days for the refund to post to your account. Thank you.

Best,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I placed two orders on the nomorerack.com website on November **, 2013. I have received one of the orders, but not the other one. I have contacted nomorerack.com several times trying to find out what the hold up is on the 2nd order, to no avail. I have gotten several scripted responses, but no answers to my questions. At this time they have blocked me from sending any more emails to their customer service email account. You cannot get in touch with a human when you call their phone number, it directs you to send an email to their customer service email account, then hangs up on you.Desired Settlement: At this point I would like a full refund now. I do not want to have to wait for them to send the order out and then have to send it back to them.

Business

Response:

Review: I recently purchased a tablet from nomorerack.com. Once I received it the charger would not stay in the tablet to charge and then after only having it for a few days the screen is now messed up where you can barely see it. I have tried calling them, emailing them and they are not wanting to reply back. I have given them almost a week now to respond and still nothing.Desired Settlement: Since this has been such a hassle I just want to return the product and get my money back.

Consumer

Response:

At this time, I have been contacted directly by NoMoreRack.com, Inc. regarding complaint ID [redacted], however my complaint has NOT been resolved because:

[

I have tried contacting Nomorerack and no one will help me out. They just keep passing me to other departments and no one has any answers.

Thank you

Sent from my iPhone

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Dear [redacted]

Your initial order was placed on November **, 2013 and confirmed delivered on December **, 2013. Please see the confirmation tracking link below. You first contacted customer service on January **, 2014, outside of our return policy period. Customer service provided the information to contact the manufacter for a replacement or refund because the product is still under warranty. I will provide that information again here, thank you.

Please call or fill out your information at [redacted] for assistance. Toll free number is [redacted]. Open M_F, 9:30am-6pm EST.

Best,

Review: Different agents of the company are telling me that my refund amounts are different. They were apparently not aware that I was charged [redacted] State sales tax on an item and I live in [redacted]. That does not make sense. Some of their agents were telling me I would receive a refund of $37.00(the amount I should have been charged), while other agents have told me the refund will be in the full amount of the purchase price, which was $39.96. I don't know who to believe anymore, and I tried to get in touch with their headquarters, but was unable to.Desired Settlement: I want to be sure that I will receive the full purchase amount ($39.96) back.

Business

Response:

Dear [redacted],I'm very sorry for the difficulties you have experienced receiving your refund. Upon reviewing your account it appears as though tax was charged on this order in error. When the refund was processed the tax was not refunded as it should not have been charged in the first place. I have already escalated this concern to our technical department for review. I have also confirmed with our refund department that the full $39.96 was processed to your original form of payment with the final portion being refunded on December [redacted]. If there is anything else I can assist you with, please just let me know.Regards,[redacted]

Review: I order an item dec [redacted] and never received but was charged the day it was ordered. Have tried to contact by phone and email no response. I have filed a dispute with my credit card company today since I never received item.Desired Settlement: A refund on item that was not received!

Business

Response:

Dear [redacted],

This letter is in response to your inquiry connected to the above-captioned matter with the Revdex.com of New York. We regret that your initial inquiry brought to the attention of our customer service department did not resolve this matter to your satisfaction and welcome this opportunity to now fully address your concerns.

It is our understanding that your inquiry resulted from not receiving an item (the “MID Google Android 4.2 1.2GHz 4GB 7" Dual Camera Tablet PC with Accessories”). On December **, 2013, we issued you a total refund to your personal account in the amount of $59.00- $59.00 for the Item as well as the $0.00 charge for shipping and handling- which we trust has fully addressed and satisfied your concerns. Please allow 3-5 business days for this refund to appear in your account.

We deeply value your relationship with Nomorerack and are committed to providing quality products with quality customer service. Nomorerack takes great care to ensure that a customer’s experience on its site and over the phone is positive and apologize if your experience was anything less than ideal.

We believe this provides a full and complete resolution to the matter and ask you to please feel free to continue to provide feedback about our services. Should you have any additional questions or would like to discuss the matter further, please free to contact me directly at ###-###-####.

Very Truly Yours, [redacted]

Review: So I ordered around $500 of items for christmas from this company. Their page GUARANTEES shipping by Christmas. my items shipped somewhere in Utah and I live in Florida. I spent 4 days sending e-mails and trying to call. Their customer service line was just a recording saying please e-mail us because of the overwhelming call volumes and hangs up. In four days not 1 return e-mail about this issue. I finally called today and sat on hold for 1 hour and 34 minutes. When I did finally talk to a representative they stated I will escalate the problem to our vendor. I said that wasent good enough it is 5 days till christmas, your company has already taken my moneyout of my account and I havent received my items, nor have they been re-shipped to me. Talked to a manager and he gave me the same answer. I asked them to please call the vendor to see what was going on and he said they have no contact information for the vendor. So I asked to speak with his superviser to try to get my shipment straightened out. He stated that his superviser does not take customer phone calls and he sent emails to the vendors and thats all they could do. I said you gave me a guarantee for the items to be here, he said well we are trying. A guarantee is a guarantee and now christmas is ruined for my 5 children because of this. I dont have 500 just sitting around to repurchase the items elsewhere. He said well if they dont come we can issue you a refund at the new year. So I have no guarantee and they still have my money.Desired Settlement: I believe this company if a fraud in their advertisment and their customer service. In 4 days they havent resolved anything, nor do they even know where the items are or if I will receive them. They guaranteed it and it isnt. They are thieves and took my money with no items even being shipped

Business

Response:

Dear [redacted],

The following items were confirmed delivered prior to Christmas.

The following item was not delivered prior to Christmas.On December **,2013 a refund in the amount of $29.00 was issued to your account.

Since all refunds have been issued, I will consider this matter closed. Thank you.

Best,

Review: I placed an order with Choxi.com in the amount of $483.00 my order was processed and the money was taken out of my credit card account. My order #[redacted]. I order a quantity of 5 barstool chairs charging it my mastercard credit card. The next day, I went to check on the status of my order and I got a message saying that I was not allowed to log in and that the account was deactivated. The company disabled "deactivated" my online account so I was not able to see the status of my order. I called the company and spoke with a few representatives who confirmed that my online account was disabled/deactivated but they would not tell me why. They also said that my order was not going to be fulfilled since my account was disabled. I also asked why my money was not returned back to my credit card if they are disabling my account right away and not sending me out my order. They disabled my account immediately but still took out my money for my order they are not even shipping out to me in first place. I called the company numerous times asking them why they disabled my account and they would not tell me why and they also would not tell me anything in regards to getting my money refunded back to me. I wanted a confirmation of some sort just to know that they were going to credit me back the $483. The representatives told me that I couldn't speak to anyone when I asked to speak to a supervisor but that I had to email them and that was the only way I would be able to get information on getting my refund showing a credit back to my master card in the amount of $483. One representative told me that I already received it which I didn't since I charge the order to my credit card and my credit card shows no credit going back to that card. The bank confirmed with me no credit has been issued back as well. Another representative told me that they had no information to give to me which then made realize that their is something that is going on with this online retail company and that is why they disabled my account without even giving me a credit back to my credit card. Nobody would provide with any information showing that their would be a credit back or a refund back to my master card. They keep your money but they disable your account not shipping your order to you. I have everything in writing since I have been emailing them since May [redacted] when I found out that my account was disabled/deactivated showing they have not given me my refund back to me back to my credit card account.Desired Settlement: I want a full refund back to my credit card (master card) in the amount that was charged on my account for $483.00 I just want my money back in full since they are not honoring the order and I would like to have my money back in full.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I purchased an item for $39.00.when I recieved it, it wasn't what I actually ordered! I then paid $21.00 to return the item to get my $39.00 back, either on my card,check or even credit if they would prefer!! The problem is... They only want to give me $10.28 in credit!! How in the [redacted] did they come up w/that??? I PAID $21.00 TO SHIP IT BACK TO THEM!! I'm already out of that $$$$.......SO @ LEAST they can do is give me my original $39.00!!!! What's the hold-up????? This has gotten WAY OUT OF HAND!!!! The should REALLY get on the same page!!??Desired Settlement: A check for $39.00,refund to my card,or cash........either way......its $39.00......,no more....no less......

Business

Response:

Dear [redacted],I'm sorry to hear you were not satisfied with the bag you received. Upon reviewing your account I see that a refund for $39 was processed to your original form of payment on April [redacted]. If there is anything else I can assist you with, please just let me know.Regards,[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

They refunded the Money, Thank you for your help??[redacted]

Review: I placed an order on Novemeber **, 2013 in an order to avoid the holiday rush. The order never arrived.

I e-mailed the company over 16 times to try to resolve my issue and all I received back were automated canned e-mail responses that stated they resolved my issue, when in fact they did not.

I have tried to call 4 times and received a recording 2 of them said that due to high volume of orders they were not able to take any calls, which I did not understand. The website says customer service is there 24/7 but when I called two other times, the recording said they were only open Monday through Friday 9-5 EST.

I tried to connect through social media ([redacted]) I was soon blocked from posting on their wall, where they stated it is only for promotional advertising, but there were over 30 posts of peoples comments if they were happy with the company, they delete all negative comments.

The website clearly states "Rest assured, all orders placed by December [redacted] and those marked as guaranteed delivery for Christmas on the deal page will be delivered no later than Christmas Eve". I checked my tracking information daily to see the same result "processing" They have stated that they have escalated the issue and if I would be patient, they will let me know

The company has taken my money and for whatever reason has refused to ship my product.Desired Settlement: Full refund to include a 10 times the purchase price inclusion. Totaling $170.00

Business

Response:

Dear [redacted],

This letter is in response to your inquiry connected to the above-captioned matter with the Revdex.com of New York. We regret that your initial inquiry brought to the attention of our customer service department did not resolve this matter to your satisfaction and welcome this opportunity to now fully address your concerns.

It is our understanding that your inquiry resulted from not receiving an item (the “6-Piece Set: Ultra-Soft 1600 Series Double-Brushed Sheets - Assorted Colors”). On December **, 2013, we issued you a refund to your personal account in the amount of $13.32 and $15.68 in store credit. Please allow 3- 5 business days for this refund to appear in your account.

We deeply value your relationship with Nomorerack and are committed to providing quality products with quality customer service. Nomorerack takes great care to ensure that a customer’s experience on its site and over the phone is positive and apologize if your experience was anything less than ideal.

We believe this provides a full and complete resolution to the matter and ask you to please feel free to continue to provide feedback about our services. Should you have any additional questions or would like to discuss the matter further, please free to contact me directly at ###-###-####.

Very Truly Yours,

Business

Response:

[redacted],

You ordered 2 items in this order. The

credit was split amongst these items. You did receive one item, therefore the

remainder of the $17.00 ($3.68) paid for this item.

Best,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Review: I ordered some android tablets from this site and I got tracking number to track my package and when I tracked it said it had been delivered to some place in Rhode Island but u reside in Louisiana. Afterward I tried getting in contact withe the company by email and [redacted] messaging like they said but they failed to respond to any of my messages or email. And my thing is that I can't get in contact with anyone.Desired Settlement: I would like for them to refund my monies back to my debit card

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

I have received my items that I ordered from Nomorerack.

Thanks