Choxi.com, Inc.

Review: I have ordered several items from nomorerack.com and im not pleased with the items.I purchased a 2 pk gravity headphones which the sound goes in and out, wallet which zipper was broken and a purse that didnt look as appeared online.I was dissatisfied and returned all items.No more rack is giving me a hard time on giving me a full refund to my credit card.I sent items back to the address they provided me with which is [redacted]Desired Settlement: A full refund to my credit card for all items

Business

Response:

[redacted],

The wallet is a final sale item and therefore is ineligible for a refund.

On March*, 2014, an RMA was issued so you may return the headphones to the vendor and receive a replacement/refund. To date, the product has not been received by the vendor and therefore no refunds can be issued.

Best,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because: more rack is trying to give me a 20.00 credit for the wallet.On **/14 I mailed all three items 2 which was a purse, wallett and earplugs to tracking number [redacted] 45. I want a full refund.

[Your Answe]No

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

I have yet to receive my full refund for all three items.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Dear [redacted],

Upon reviewing your account I see that a refund was processed for all 3 items on April [redacted]. I do see that when the refund was processed the system automatically refunded the credits used for order [redacted] because that is what was used to make this purchase. I have went ahead and removed the credits refunded to your account and issued a refund in the amount of $35.31 from your order number [redacted]. I apologize for this delay. If there is anything else I can do to assist you, please just let me know.

Regards,

Review: No returns on items marked "final sale" even if they are defective. One of the items was so incorrectly sized and the other clothing item had such a chemical smell could not be worn and could wash the smell out and you can't return item as is "final sale" which I find are many of the items on their websiteDesired Settlement: I don't want anyone else to purchase garbage.

Consumer

Response:

At this time, I have not been contacted by NoMoreRack.com, Inc. regarding complaint ID [redacted].

Sincerely,

Business

Response:

Dear [redacted],

On February **, 2014 a refund was issued in the amount of $12.

Best,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

I understand that they say items were final sale. However you really don't see that when you are ordering, but the problem with these items is they are unusable. I did not accept the 12.00 because it was for one item only and didn't want to accept anything accept what I felt I was due. The bra I purchased completely wrong sized. and the leggings I purchase smell of chemicals and when they said I could not return them I washed them 3 times to try and get rid of the smell and it did not work. And then they said because I washed them I could not return them. They are a terrible company, with terrible customer service. It is rare in this day and age when you can not return defective merchandise.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Dear [redacted],

I'm sorry to hear that you were unsatisfied with the bras and leggings which you received. All final sale items have this information listed in the item description on our site in bold text. Also, we do allow returns on defective items if they are final sale as long as the problemis reported to us within the designated time period. At the time of purchase that policy was 14 days from the date of arrival. Do you mind letting me know why these issues were not reported when you first received the items?

Though these items were not reported within the required time frame, I will go ahead and make a 2nd exception for the return of the 6 Pairs: Fleece-Lined Seamless Leggings. I have already processed an RMA for this item. You will receive two emails, one with the return shipping label and another with instructions for the return. Once the item has been returned I will process a refund back to your original form of payment. Please note that for any future orders, I will be unable to allow the return of any items marked final sale which are not reported within the the required time period. If there is anything else I can do to assist you please just let me know

Regards,

Review: Order placed after Christmas 2013. Company stated product was shipped on Dec. **, 2013 and charge was made to my credit card account in amount of $94.07.

1/**/14 I received e-mail stating nomorerack.com had cancelled my order due to shipping problems. I called the company and asked for immediate refund to my credit card account and was told it would take 5 to 7 days for the credit to be made. They have had my $94.07 since 12/**/13 and now they want 5 to 7 more business days to credit my account with that amount. In the meantime my credit card account will be charged interest for that amount and I have no product even though this company continues to offer the same product at the same price on their website and on Facebook. I was not given any opportunity to accept a shipping of new product at the same price for which I had ordered it. Order #[redacted]Desired Settlement: Refund on my credit card immediately.

Business

Response:

Dear [redacted],

Per your cancellation email request, this order was cancelled and refunded. On January **, 2014 a refund was issued to your account in the amount of $94.08. Thank you.

Best,

Very bad people to deal with. I ordered 10 watches before Christmas. I received 10 and mailed out 2 for Christmas presents. I was told they didn't work so I returned the other 8 in the same box I received them in, with 3 authorization numbers inside attached to the 3 packages. They stated they only received 3 watches so they only paid me $81.00. There is no way they could have overlooked the other 2 packages inside the box. Either they have a thief working in receiving or they are just crooks. They have their merchandise back and my money. Buyer beware. These are bad people to deal with.

Review: Order number [redacted] was dead on arrival. Now they want me to pay for return shipping . I am disabled and have no way to get this to the shipper. Agent was very rude. emails are unansweredDesired Settlement: Refund my credit card

Business

Response:

[redacted],

On March **, 2014 a refund in the amount of $97 was issued to your account.

Best,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I placed an order with nomorerack.com on 11/**/2013, order # [redacted] for your reference. The order was promised to be delivered befor Christmas. When I had received no word from them regarding shipping of my order, I began requesting a cancellation of the order, this began on 12/**/2013. I received an email from them that they could not, but to refused delivery of the order. The order came via USPS and you cannot refuse a delivery when it is placed by USPS in your mailbox. It did get delivered on 12/**/2013, after Christmas. I have been requesting an RMA to return it for credit,and began that process on 12/**/2013. I am now told in an email that I am too late to request to return it to them for credit, that I did not request that withing 14 days of delivery, when in fact I requested on Monday 12/30 just a couple days after it was delivered on 12/**. Now I am told to call them (this after I requesed via email that a manager call me) but when I call there is a message that due to high volume of calls the only way anyone can contact them is via email. HELP.Desired Settlement: I WANT TO RETURN IT TO THE FOR A FULL CREDIT/REFUND

Business

Response:

Dear [redacted],

I apologize for the inconvenience. On January **, 2014 a refund in the amount of $59 was issued to your account. Thank you.

Best,

Review: On November [redacted] I purchased two items from NoMoreRack. The items I purchased were (2) Motorola Sweatproof Bluetooth Wireless Stereo Headphones that added up to $78.00(Order #[redacted]) . I received the headphones on November [redacted]. They were not what I'd hoped for. I contacted NoMoreRack to return the headphones. I was helped by a [redacted] named, [redacted] on November [redacted]. She emailed me the return address and I sent back the headphones on November [redacted]. I still have not received my credit of $78.00. I written NoMoreRack several time requesting my credit. All I get are standard emails back asking that I please allow two weeks for my credit. Or, I get an email stating their looking into the matter and need to check with the warehouse. It's been nearly two months and I feel I'm getting the run around with their customer service department. I simply would like my $78.00 credit added back to my bank account.Desired Settlement: As I stated earlier, I would simply like my $78.00 credit returned to my bank account.

Consumer

Response:

At this time, I have not been contacted by NoMoreRack.com, Inc. regarding complaint ID [redacted].

Sincerely,

Business

Response:

Dear [redacted],

Please provide me the tracking number for the return shipment. If I can confirm that the product was returned to the warehouse, I will issue a refund in the amount of $78 for the headphones. Thank you.

Best,

Consumer

Response:

At this time, I have not been contacted by NoMoreRack.com, Inc. regarding complaint ID [redacted].

Sincerely,

Business

Response:

Dear [redacted],

Your initial order was placed on November *, 2013 and confirmed delivered on November *, 2013. On November **, 2013, customer service issued you an RMA so you may return the item, but this RMA was not utilized. NoMoreRack did send your order to you with a tracking number, please see the link below. A tracking ensures both parties receives their product and refund and is standard practice when returning items. To ship an item with tracking via USPS would cost under $2. I was able to generate this information online, please see the link below. The vendor stated that they did not receive the product and therefore no refund can be issued. I apologize for the inconvenience.

Best,

Review: I purchased items on Dec [redacted] from this company. They guarenteed delivery by Christmas but as it got close my items were not received. I called and was on hold for about 45 mins only to be told its close to Christmas and the items would be here. 3 of the items (blue tooth speakers) showed shipped on ** Dec but not information after that and the other 5 items (3pack scarfs) showed delivered but the items had not been received. 1 more item (Aqua tablet) showed in another state and had not been delivered. I tried to call the company back on Christmas eve only to get the recording that they couldnt take calls but I could email in which I had already done twice with no response. After Christmas I have emailed at lease 6 or 7 times only to receive a response showing these items show delivered and thats it. I also received a tablet that did not work in which I also emailed them about and the response was to call the manufactur to see what they can do. I emailed them and informed that that I did and it was nothing they could do. I have yet to receive a response.Desired Settlement: I would like to receive the items I ordered and I replacement tablet. If this is not possible I would like to receive a refund for the non received items and the defective tablet.

Thank you

Business

Response:

Dear [redacted],

All items have been confirmed delivered prior to Christmas. Please see the confirmation links below. Thank you.

Best,

Buyer Beware!!! I would not order anything from this company as their products are defective and or fakes not the real thing such as their ugg boots they are imitation!! Then when you contact them to return they give you the run around for weeks and if your lucky they might issue you store credit. They are scamming people big time. I highly recommend to STAY AWAY from ordering anything from this company. You will regret it.

I purchased a Samsung Galaxy Tab 4, "brand new", turns out it was used and glitchy.

DO NOT USE THIS SITE!!! I ordered a 3 piece Tiffany quilt set. The Choxi description was wrong and I was sent a 2 piece set. They said the original price was $130 but they were selling it for $39, wow what a deal right? Wrong!!! There is no way its worth $10 Its the cheapest, scratchiest, thin piece of garbage I have ever seen. Nowhere on the label did I see Tiffany and I do not understand how they can sell these knock-offs as the real things. Oh it also has a very strong headache inducing chemical smell and you would not want this quilt anywhere near you. After a 30 min phone call I finally talked to a supervisor that was trying to make ME pay for the return shipping label. He finally emailed me the label but I still have to take time out of my day and take it the post office and it will still be over a month for them to refund me. I feel swindled and robbed and frustrated that a "business" like this is selling low quality junk and misleading people. Do not use Choxi and they are selling cheap knock off junk.

Review: I ordered a Kocaso M9100 computer tablet for $79.00 from nomorerack.com for my son, for Christmas. We received the tablet the first week of December 2013. My son opened it on Christmas day and it did not work. I contacted the company on December [redacted]via e-mail to find out about how to exchange the product or get a refund. On December [redacted]a customer service person responded to me saying that they would not exchange the product or refund my money because it had been more than 7 days since I received the product. They recommended I contact the manufacturer about a warranty. I tried several times to call the number they provided and I have yet to be able to get a hold of anyone or had any of my messages returned. I have disputed this charge with my credit card company.Desired Settlement: I received a defective product from this company. They should refund the $79.00 to my credit card.

Business

Response:

Dear [redacted],

The initial order was placed on November [redacted], 2013 and you initially contacted customer service on December **, 2013. Unfortunately this is outside our return policy. On December **, 2013, customer service provided you with the contact information for the vendor so you may return the product for an exchange/refund. Please follow these instructions in order to resolve the issue. Thank you.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I originally made the purchase on 11/**/2013. At no time during the transaction was I informed that your company had a 7 day return policy. I originally contacted your company on 12/**/2013 (the day after Christmas when my son received your product) to report my issue. At that time I asked for someone from your company to contact me by PHONE since you did not have a way for customers to call your customer service department. On 12/**/2013 I received an e-mail from your company giving me a phone number to the manufacturer and saying you only had a 7 day return policy. I have tried to contact the phone number you gave me and nobody answers the phone, EVER!!!! In the time since I logged my complaint I have learned that this is the standard response from your company and you have a history of selling faulty products and used products as new and not standing behind them. You sold me a refurbished computer tablet as new. This is fraud, plain and simple.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Dear [redacted],

There is no fraud, our policy is clearly stated on our website. Please see the link below. I will also provide the contact information for the manufacturer once again here.

Please call or fill out your information at [redacted] for assistance. Toll free number is [redacted]. Open M_F, 9:30am-6pm EST.

Best,

Review: I purchased a iRola DX752 Android 4.2 tablet as a gift for my daughter for Christmas. It hasn't even been a full month that she's had it. At first the only issue we had was that it wouldn't keep a charge and now it just doesn't turn on at all. I've tried calling different phone numbers for iRola given to me by nomorerack.com . Neither are working phone numbers. I [redacted] the phone #'s and it brought me to this website [redacted] . I need to contact someone who can refund me for this product.Desired Settlement: I would like to return item and have the money refunded back to my credit card.

Consumer

Response:

At this time, I have been contacted directly by NoMoreRack.com, Inc. regarding complaint ID [redacted], however my complaint has NOT been resolved because:

They want me to mail them the tablet with an enclosed prepaid mailing label for them to send me an exchange. I will be taking care of this today. Hopefully the company follows through and sends me a replacement.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

At this time, I have been contacted directly by NoMoreRack.com, Inc. regarding complaint ID [redacted], however my complaint has NOT been resolved because:

They want me to print out a PRE PAID mailing label to send inside package for them to mail exchange back to me. Meanwhile I am having a hard time printing this particular label out through the usps website. Which is the only way to supposedly print out this label. At this point I am so frustrated that I may just disregard the whole thing because the tablet costed me $60 but it isn't worth all this headache to get a replacement that will most likely get messed up as well as it isn't a good product. Thank you for your help in this matter.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Dear [redacted],

I just tried contacting the manufacterer and was put in contact with an agent. Please try again, they will be able to assist you with a replacement or refund since the product is still under warranty.

Please call or fill out your information at [redacted] for assistance. Toll free number is [redacted]. Open M_F, 9:30am-6pm EST.

Best,

Review: My complaint of this issue involves a ring that I purchased for my wife for Christmas. The order was placed on December **, [redacted] and was shipped on December [redacted] The order number is [redacted] and the tracking number is [redacted]. Even to this date the item shows to be at the last destination Product & Tracking Information Location December **, 2013 , 7:01 pm Dispatched to Sort Facility . NEW YORK, NY [redacted] December **, [redacted] , 5:19 pm Acceptance.NEW YORK, NY [redacted] December **, 2013 Electronic Shipping Info Received. I have contacted the nomorack.com by email and by telephone. and I also contacted the USPS consumers affairs dept. and also the postal inspector to try to find this package no one can find it as of yet. nomorerack has replied to all my emails and telephone calls they have refunded my money but I don't know if it has been refunded as of yet on my credit card they do not want to send me another ring they want me to reorder and I do nit trust them. all I want is a replacement ring.My name is [redacted] of [redacted] telephone is ###-###-####. I have the receipt for the item they should be able to find it. they keep telling me that because they supposedly refunded my money that they will not be able to do anything to find the item. the USPS seems to believe that someone from that company stole about 25 to 30 packages from their deliveries to the mail stream they were some **0 items scanned but about 30 are still located in the sort facilities in New York NY.All I want is the replacement of the ring for my wife.the ring is a 1.25 Carat Genuine Ruby & White Diamond Accent Ring in Sterling Silver Thank you [redacted]Desired Settlement: All I want is the replacement of the ring for my wife.the ring is a 1.25 Carat Genuine Ruby & White Diamond Accent Ring in Sterling Silver Thank you [redacted]

Business

Response:

Dear [redacted],

I apologize for the inconvenience. On December **, 2013 a refund was issued to your account in the amount of $21. Thank you.

Best,

Consumer

Response:

its is not the fact they refunded my money it is that the package is still according to the original track number([redacted]) now says it was archived it is in new York new York sort facility that what I am complaining about they said it was going to be shipped and it supposedly shipped but it never got here and it is still in the sort facility. so what kind of outfit is this nomorack pretty bad I would say

Thank you

Review: I ordered a product from this company, they sent me the wrong product and wrong size. I called their customer service and they told me not to return the product. I returned the product anyhow asking for a refund. They would have received the product October [redacted] 2013. I waited for my refund, then I sent them an email November [redacted], [redacted], [redacted], December [redacted] and twice on December [redacted]. They have come up with many excuses of why they cant refund or send the correct product, they claim their vendor wont verify the return and then it was 60 days past since I received it.Desired Settlement: I just want a refund at this point and be done with this company.

Business

Response:

Dear [redacted],

This letter is in response to your inquiry connected to the above-captioned matter with the Revdex.com of New York. We regret that your initial inquiry brought to the attention of our customer service department did not resolve this matter to your satisfaction and welcome this opportunity to now fully address your concerns.

It is our understanding that your inquiry resulted from not receiving a credit for an item (the “12- Pack: Molded-Cup Convertible-Strap Bras - Assorted Styles”). On December **, 2013, we issued you a total refund to your PayPal account in the amount of $31.00- $29.00 for the Item as well as the $2.00 charge for shipping and handling- which we trust has fully addressed and satisfied your concerns. Please allow 3-5 business days for this refund to appear in your account.

We deeply value your relationship with Nomorerack and are committed to providing quality products with quality customer service. Nomorerack takes great care to ensure that a customer’s experience on its site and over the phone is positive and apologize if your experience was anything less than ideal.

We believe this provides a full and complete resolution to the matter and ask you to please feel free to continue to provide feedback about our services. Should you have any additional questions or would like to discuss the matter further, please free to contact me directly at ###-###-####.

Very Truly Yours,

[redacted]

Review: I ordered item #[redacted] from NMR on 12-**-13 at 11:27 am. NMR immediately charged my card for $47.00. I received an email from NMR on Dec. [redacted] apologizing for it taking so long for the item to be delivered. NMR stayed the item would be sent via, "Expedited Delivery" on Dec. [redacted]; guaranteed to be delivered by Christmas Eve. NMR

Posted on I still wanted item# [redacted]. [redacted] said he issued a refund which I should get it 5-7 business days, but what about the item itself?

The item was a gift to my wife. I still wanted it. Do you know what happened to it? Was it shipped or not? will respond in 24-48 hours, yet it takes them 3 days to respond.

This company is unethical and needs to be held accountable.Desired Settlement: I have told NMR I simply want the item delivered. NMR has not given me an explanation why the product wasn't delivered. They never mentioned it was out of stock, discontinued or anything. I have asked them specifically about this several times on **, email and [redacted]. I have seen no signs of delivery or refund.

Consumer

Response:

At this time, I have been contacted directly by NoMoreRack.com, Inc. regarding complaint ID [redacted], however my complaint has NOT been resolved because:

[Your Answer Here]

NoMoreRack has replied to me but they have not addressed the problem at all. They have responded several times with these pre made, blanket type emails. They continued to delete my questions and complaints on [redacted] and [redacted]. They eventually blocked me on both websites because I complained about not receiving an order, as well as my complaint of them shipping me damaged items. On top of all that, NMR shipped me a tablet without a serial number. They stated in order for me to get a refund on the damaged items, I need to send them a copy of my packing slip. I ordered a total of seven items and only got one packing slip; listing only one item on it. I explained this to NMR but they continue to reply with their prewritten, automated responses, which make no sense and do nothing to address my complaints. I had to file a dispute with my credit card company to get anything started. NMR will delete a complaint or question on FB and [redacted]. They will respond with a prewritten, blanket message; stating to "Please send them a private message." Whenever I send them a private message, they don't respond. It feels like talking to a machine. The phone number doesn't have a live person to speak to. You have to email them and they take several days to respond with another blanket email. I don't understand how a company this greedy and ruthless can still be in business.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

[redacted],

On December [redacted], 2013 a refund was issued in the amount of $47 for failure to deliver the product prior to Christmas.

Best,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

NMR delivered torn "Jeggimgs" to me. They promised to fully refund the item once I sent them back but refuse to give me a return address. They claim they refunded me the $16 but they did not. They also issued me leggings that are supposed to be a women's large but are a child's large. They refuse to refund this mistake as well. NMR also delivered a Riola tablet which has an empty spot where the serial number was supposed to be. The serial number is also missing from the box. None of my items were shipped with packing slips. All of my items arrived late.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

[redacted],

You provided an order number for the "Rocawear Hooded Wool Toggle Coat" which we confirmed a full refund was issued on December [redacted], 2013. This was the ONLY item on this order. Thank you.

Best,

Review: In October I received unsolicited e-mails from nomorerack.com. As this is my work e-mail address, instead of just blocking the e-mails I went further and clicked on the unsubscribe link and removed my e-mail from the mailing list. I still received e-mails so I repeated the unsubscribe. I went further and directly e-mailed the company requesting that they make sure my e-mail was removed. They responded quickly and assured me my e-mail was removed. The e-mail states that they will "respect all unsubscribe requests" but on 11/**/13 I received yet another unsolicited e-mail from [redacted]. I don't know how they acquired my work e-mail but it is frustrating that they do not adhere to their policy.Desired Settlement: Remove my e-mail address permanently, no matter how they have or might acquire it in the future.

Business

Response:

Review: On January [redacted]2014 an order was placed with normorerack.com. On January [redacted] the package was stopped in shipment because it was damaged by Fedex and they claimed that it was too damaged to continue shipment. Fedex contacted the vendor and let them know that the item was no longer being shipped. We as a consumer were never notified of this and found out for ourselves by checking the tracking number on the **. We then immediately contacted nomorerack to find out what is going on with our order. We were then told that they would need to contact the vendor who sold us the item and that would be 5 to 7 business days later. We then received an update on the [redacted] stating that the vendor was contacted and that our item was shipped, they gave us the same tracking number from the previous package. We then called them on the **to ask where our package was, as the tracking number they gave us was incorrect. We were then told by the nomorerack representative that Fedex used the same tracking number and I would have to wait 3 days for the system to "update". I then contacted Fedex, they told me that they would never use the same tracking number within the same year, meaning that if the package was shipped they would have used a different tracking number. I then called nomorerack back to find out the status of this package, put on hold for 30 minutes when I was told they would refund my money in 5 to 7 business days.Desired Settlement: There is no real outcome here, I just want to make sure that no one else makes the same mistake to actually work with this company and have to endure hours on the phone and waiting a month for a package or their money back.

Business

Response:

[redacted],

I am having trouble locating your order in our system. Please provide me the order number associate with your complaint so I may better assist you. Thank you.

Best,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

From emails recieved from NOMORERACK:

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

At this time, I have not been contacted by NoMoreRack.com, Inc. regarding complaint ID [redacted].

Sincerely,

Business

Response:

Dear [redacted],

On January **, 2014 a refund was issued to your account in the amount of $21 for the boots.

Best,

Review: I purchased an android tablet in december and the tablet is no longer working...it quit charging and has either a solid white screen or goes to a screen with white lines all threw the screen. this tablet is barely 2 months old and I have sent 4 emails to customer service and have gotten no response.Desired Settlement: I would like my money refunded back to me. that tablet was 59$ with a 2$ shipping and handling fee.

Business

Response:

Dear [redacted],

Your initial order was placed on December *, 2013 and confirmed received on December **, 2013. Please see the confirmation link below. You initially contacted customer service on February **, 2013, outside our return policy period. Customer service provided the information to contact the manufacturer for a replacement or refund because the product is still under warranty. I will provide that information again here, thank you.

Please call or fill out your information at [redacted] for assistance. Toll free number is ###-###-####. Open M_F, 9:30am-6pm EST.

Best,

I didn't receive my order as described online. I ordered a pack of playing cards which were listed online containing a display box. When the cards arrived I didn't receive the display box. When I contacted customer service they made me feel like I didn't read the product description online well enough. They said the cards did not come with the display box. I know for a fact what I read online it said that the cards came with the display box. Customer service offered no resolution to my problem, and were unwilling to resolve the issue. It took them 3 days to respond to my email. All they wanted to do was give me a $15 off coupon off a $45 or more purchase. This company and website needs to be shut down!!!