Choxi.com, Inc.

Review: I regarded the company notice to notify of defective product via email (which is the only way to contact customer service), and sent the email upon same day as item received. Item displayed a KING size and wouldn't even come close to fitting even a TWIN size...my order number is # [redacted] date of delivery was 12/**/13, date I notified, 12/**/13. I haven't had a response from company AT ALL!!!! I've notified them dailDesired Settlement: I need a return label, as their return policy indicates would happen, and a refund!!!!!!

Business

Response:

Dear [redacted],

Please contact customer service regarding your issue. Toll Free Numbers: [redacted]. Thank you.

Best,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is still pending being resolved as I have not received my refund, and reimbursement for shipping cost. I did send the package back to business and would like this to stay open until I receive the full reimbursement!

Sincerely,

Review: On October [redacted] 2015 I ordered a VCR from Choxi. com. They request that you give them 7 to 10 days to receive your shipment. They sent verification that they had gotten my payment and sent an email with the order number and thanking me for my order. They added that I would be receiveing another email in the time frame giving me the tracking number and expected delivery date. By the [redacted] I still had not gotten the shipment information. I contacted them. They told me they would be contacting their manufacturer. and I would get another email with in 2 days. I heard nothing. I contacted them again. They said they were escalating the issue with the manufacturer and they would get back to me. They didn't . I emailed them again on the [redacted], [redacted], [redacted], and the [redacted]. They kept giving me the run around. I requested in my final email that they please assure me that I would get my product by Oct [redacted] AS it was a birthday gift and I needed it to arrived by the [redacted]. That day they told me the manufacturer was unable to reship the item that they were canceling the order. They item was never shipped out to begin with. I replied telling them I was unhappy and that The item was never shipped in the first place. They replied to that by telling me that a refund would be issued to my credit card. I told them the card used was a prepaid gift card and that the balance on the card was used up and the card was now closed and had been disposed of. I would not get the money!. I asked them to please refund the money to my debit card that was associated with my acct. They said they couldn't do that. I told them though I was not happy about it. Because I no longer wish to do business with them. They would just need to issue me a credit. They said sorry the refund was already sent to the visa gift card. I told them the card had been terminated after the balance on the card was used up. They pretty much said sorry. I have had some issues with them in the past but gave them the benefit of the doubt. Ofcourse [redacted] time is a charm. This was the straw that broke the camels back. I had accepted their appoligize in the past but This was the last straw.Desired Settlement: I would like to have a refund but not to the disposed of [redacted] gift card to my Debit card. They have all the information. If they cannot issue the refund to my debit card. Then I want The VCR I ordered. And though I don't like the idea of a store credit If there is nothing else that can be done I guess a store credit. If that ends up the outcome. Once the credit is used I no longer wish to do business with them again! They know from past issues that I am disabled and it is difficult for me to go out and shop at a physical store. They assured me after the last time this happened that I did not get my items for 3 month after the gifts were to be given and I was left in the lurch. They assured me that this would never happen again.

Business

Response:

Dear [redacted], I'm very sorry that our manufacturing partner was unable to deliver the item you ordered. In regards to refunds, unfortunately we are only able to issue refunds to the card used to the make the purchase. Redirecting a refund to another card from our end is not possible. I have checked with our accounting department and was informed that the refund for this item was successfully returned to the card used to make the purchase. Since we have already refunded the item we are unable to issue an additional refund or credits. The best option would be to contact the financial institution who issued the prepaid card for a replacement so that you may use the remaining balance on the card. If there is anything else I can do to assist you, please just let me know.Regards,Ryan

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I had contacted the immediately when they emailed me the order was going to be canceled and that they were going to issue a refund. The email stated that there was going to be a refund posted in 7 to 10 days. I emailed them back within minutes of getting their email telling them of the situation that the card used to make the initial purchase was a prepaid gift card. I told them since the card balance was completely used the card was no longer useable that the acct was closed after the balance was used on the card. That the card was disposed of and I could not get a refund to the card. I told them to either refund it to my debit card or that they would need to issue me a credit. They did not respond at which time I sent that email again. Then 2 days later they sent me an email telling me it was too late that the pre paid gift card was issued the refund. When I told them that I wanted the information who the refund went to etc.. They said that information was not available. After they had told me I would need to contact the bank. The gift cards clearly state that once the card balance is used up that the card is no longer an open account. There would have been no acct. for them to issue the refund to!! I did not want to take a credit with their company but expressed that I would accept that. Then a few days later they were saying it was too late that the card was credited. But would not give me information as to who was refunded or the card number which I no longer had as I disposed of the card once the balance was used up. Where did the refund go???

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved beca

This is not acceptable. I sent an email regarding the card only moments after I was sent the email saying they could credit my card. The card was not credited at that time. That email was telling me what they could do. Not that they had already issued a refund to a card I no longer had. And have no idea who the financial institution was that issued the pre-paid [redacted]. Are you kidding me when you get a gift of a pre-paid [redacted] it's bought at [redacted] or [redacted] or [redacted] even the dollar general store. I don't know where the card was purchased and I wouldn't have any clue what financial institution would have issued the card. That information isn't available when you get a gift card! They only say [redacted] gift card! Had I not used the entire balance on the item I paid you for and never received because you all cancelled my order I would still have had the card with a remaining balance then all this wouldn't be an issue. The fact is that I spent the balance of the card at Choxi closing out the card. They do not keep a completely used up gift card on file. Once it's gone the card is no good.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Dear [redacted], I have reviewed the correspondence and the email stated that a refund had been processed to your original form of payment. When the email was sent the refund had already been processed. When a refund is processed it is not immediately available to the card holder. There is a processing period for the funds to be transferred from one account to the other. The 5 to 7 day period noted in the email is in regards to this processing period. Again, I am very sorry but since a refund was successfully processed to the original form of payment no further refund is possible. Regards,Ryan

Review: I purchased a white tiger Deco Fan from this company and it lasted a month. I have made several attempts to contact them to see if they would refund or exchange the item but have received no reply whatsoever and I am out $50 with shipping and stuck with a non-working fan. I'm a single mom on disability, it's not like I can afford to just go buy a new one. Would at least like a response from them but nothing.Desired Settlement: Refund or replacement fan.

Business

Response:

Dear [redacted], I'm very sorry to hear the fan you ordered is no longer working. When reviewing your account I don't see any notes related to this order on your account. Can you please let me know how you contacted us (via email, phone, chat, etc) as well as the email or phone number you use to contact us. Once I am able to review your previous contacts I would be more than happy to assist you with your concern. Regards, [redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

I contacted the company TWICE through their "Contact Us" option on their website, not my own personal email. Therefore, I have no record of the dates of the contacts, nor their contents. I never received any response. If they go into my account through my email ([redacted]), they will see when the item was purchased. As for when I contacted them, again, it's their word against mine since I used their website to do it but it was about a month after the purchase of the faulty fan. No reply. Still looking for a refund.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Dear [redacted],I'm sorry, but just to clarify, you used the "contact us" form on choxi.com? When the contact us form is used (on either nomorerack.com or choxi.com) an email is created in our ticketing system. I have searched for your name, email address, and the order number for this order and the only two emails I was able to find were from February and related to a $5 credit. Unfortunately, since I am not able locate any email received during the return period for this order I am unable to offer either a refund or replacement item.Regards,[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved beca

They are accusing me of lying about contacting them about the faulty fan, even though they have record of my purchase. The only way to contact them was a "Contact me" link on their website (which changed names during this time) so I do not have a copy of the email in my sent folder. If they have record of my purchase, why would I lie about the fan not working? I tried REPEATEDLY to get some type of response and they're saying since THEY have no record of it, it didn't happen, so no refund. That's just not right. If they do not want to issue me a refund, then I do not wish to purchase from a dishonest business ever again, nor do I want my friends and/or family to either and thanks to social media, I have the ability to reach PLENTY to make sure they know just what kind of [redacted] products AND service this company provides. Businesses like this shouldn't be allowed to rip HONEST, decent people off and take their money in exchange for junk without recourse. I will never accept their terms as, "yeah, sure, that's okay, you sold me [redacted] that broke immediately and kept my money, then called me a liar when I said I tried to contact you about it". Sure. Not going to happen.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: On 1/*/15, I purchased three jewelry items from nomorerack.com using my [redacted] account to pay for the items. I received the merchandise but was very unhappy with it. I contacted nomorerack Customer Service a few days later and asked how to go about returning the merchandise for a credit to my account. They told me that they I would need a Return Merchandise Authorization (RMA) number in order for them to accept the goods and issue a credit. The e-mail address that they had on file for me was inaccurate and I contacted them on several occasions to get the RMA sent to my current e-mail address. Unfortunately, all they would say is that they didn't have the right e-mail. At that point, I contacted [redacted] Credit and spoke to someone in Disputes Resolution. I filed a form, and shortly after I got a call from nomorerack providing me with an RMA to return the merchandise. I did on 3/**/15 and I still haven't gotten my money. They insist that [redacted] has put an alert on it since I filed a dispute, but we had a teleconference yesterday between the [redacted] credit representative, myself and nomorerack and they left by saying there is nothing they can do until [redacted] credit removes the alert. [redacted] credit does not have a block on the account or funds.Desired Settlement: I would like nomorerack to issue the funds to [redacted] so they can credit my account, and to pay for the interest that has accumulated on the $107.00 since January 2015. They are very, very unprofessional and not at all customer service oriented. I would like a representative to contact me to assure me action has been taken to move the funds to [redacted] so they can issue the credit.

Business

Response:

Dear [redacted],I'm very sorry to hear you were unsatisfied with the jewelry you received. Upon reviewing your account, I see that a refund of $107 was processed to your original form of payment on May [redacted]. If you have not yet received this refund please let me know so I may look into the matter further.Regards,[redacted]

Review: On 2/**/13, I ordered two sets of "12 elegant stainless steel solar lights" online from [redacted].com for $73.00. I found them to be poor quality, shoddily made and had they rough, sharp ends. I got their authorization return [redacted] and I returned the lights in the original packaging, insured, via the USPS on 3/*/13. The package were received at the [redacted] warehouse at [redacted] on 3/*/13. Initially via email, they denied they had been returned but the USPS confirmed delivery. I asked them to credit my Discover card. Support said they had tried several times to issue a credit on my credit card but were not able to do so. Discover card, however, reported no attempts by them to do so. I have sent emails since March to [redacted] with no resolution of my problem other than to finally stated they would pay via Pay Pal. I don't do business with Pay Pal and I told them that more than once. All I wanted was a credit on my Discover card or just send me a check.Desired Settlement: Issue a refund for $73.00 to my Discover card which they charged on 2/**/13

Business

Response:

Review: I have purchased many times from nomorerack.com and every order I have purchased I have had problems. Not receiving order, receiving wrong item than described, not refunding my card and only giving me a in store credit, only giving partial credit which was only a in store purchase credit among many other issues I have had with this company!Desired Settlement: Refund, credit card not a credit to purchase more!!!

Business

Response:

Dear [redacted],

I have ordered several times from NoMoreRack.com. I have had only good experiences. Items are usually delivered within a week of ordering. There was an occasion where I had ordered a necklace, but received a pair of earrings instead. Before I could even place a call to discuss this, the necklace arrived with a note of apology and which told me to keep the earrings to make up for their error. This convinced me that they were a company that valued their customers.

Review: Product that I ordered was not delivered to me. Ordered contact lenses from nomorerack.com and the said product was never delivered to me. In the past had issues with the quality of the products that this company sends out, but now they are just not getting the products that I paid for, to my place of residence. I should have never taken a chance again on this company, but I did my fault. Save yourself the headache and order from a company that actually delivers the product that you pay for.

Product_Or_Service: contact lenses

Order_Number: [redacted]Desired Settlement: DesiredSettlementID: Refund

Never received the product that I paid for, so would like a full refund for the product that was never delivered. All that I am asking for is a refund of the 13.00 for the undelivered product.

Business

Response:

[redacted]

I'm sorry to hear you didn't receive the item you ordered. Upon viewing your account I see that this item was refunded back to your original form of payment on March [redacted]. The transaction number for this refund is [redacted] If there is anything else I can assist you with, please just let me know.

Regards,

Review: Ordered a product from them and have emailed customer service many times about delivery od my item. They won't tell me when it was shipped or if it was shipped. Give me the double talk of customer service is upmost to them. I still have no information on the item pyrchased and when I email mail them. I get the same run around and no information.Desired Settlement: an answer would be nice, I have told them to cancel my order and delete my account and email from their database

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

PS...if they had answered my request at the first contact, none of this would have been necessary. I have not heard from them, but item was received today. No More Rack needs to better communicate to their customers

Review: Nomorerack advertised a James Bond blu-ray set for 39.00 on their site, their FB page, and via email. After a week of processing, the company has cancelled all orders with no intent to fill them. They said it was because they "did not have faith in the distributor" but this is something they already advertised so that issue should have been cleared long before a sale was made. I believe they used this tactic to bait users into giving them info they can sell to other advertisers, spammers, or criminals while also holding funds to make interest off of a sale they had no intention of ever honoring.Desired Settlement: I believe the order should be filled. Fully. Without cost to me. I believe the money they made in holding my funds plus the sale of my info to 3rd parties covers that cost. I believe they should also be cited as using bait and switch tactics to get people to sign up for their site/service. It was a sale made in bad faith and should be honored. I will also be filing with my local AG to this deceptive business and its practices.

Business

Response:

[redacted]

Please provide the order number associated with the complaint so I may better assist you. Thank you.

Best,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

order #[redacted]. It takes this long to respond?

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Dear [redacted],

We had a unique issue with one of our suppliers and the order could not be fulfilled. On January [redacted], 2014 a refund in the amount of $39.00 was issued to your account. Thank you.

Best,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

I believe the item was never intended to be sold. It was a bait and switch scam to gather info from people and nothing more. Even their reply has no information except they had a problem with the supplier. Why would you ever offer an item you didn't even have? No, this is all lies and covering up for the fact that, once people discovered issues with the company, was quietly cancelled and expected to be forgotten.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: I ordered a ring as a Christmas present for my sister on December [redacted], 2013. I have been waiting for updates as my credit card was immediately charged upon purchase, and again the day after. Both are in the amount of $12. I called in to the customer service number that was provided from the Corporate offices number. Both the representative and [redacted] told me the same thing, that my order was pending shipment from the supplier (which I thought that nomorerack was the supplier), which I was told 4 days prior online through email through disputing emails that I wanted to know where my shipment was. I called in to cancel my order and demanded a refund on my order. The [redacted] I spoke to told me that it was impossible to cancel the order and I would be called as soon as a tracking number was available. I again reiterated that I wished to cancel the order because I no longer wanted it because customer service could not provide accurate details regarding my order and has been sitting with my money that they charged. I no longer want this product, nor will I ever plce any future orders from nomorerack. My order number is [redacted]Desired Settlement: A full refund of $24 for the one ring I ordered and them charging my credit card again for no reason at all since I did not place another order

Business

Response:

As customer service explained, you were past the cancellation period for your order. The order was already in the fulfillment stage with the supplier. There is a tracking number for your order that shows it will deliver today, December **, 2013; [redacted]. Please use this tracking number to track your package.

As for the double charge, your account only shows one transaction for $12.00. It was charged on December *, 2013. Please provide documented proof of these two charges so I can assist you with this issue. Thank you.

Best,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The tracking number that was provided to me was a fake tracking number and nothing has 'changed' as to the shipment updates. I contacted USPS and they notified me that no such trdeliveredacking number exists in their system, AND it was an old tracking number for another USPS customer that was long since . I filed a complaint with USPS postal inspectors due to the information I received from nomorerack. The double charges show up on my credit card statement, which I will not provide due to my heightened insecurity dealing with NMR customer service. I disputed one of the charges with my credit card which takes up to eleven Business days after launching an investigaton. Would you care to provide me with a real tracking number this time, with my item in the mail?

Sincerely,

Consumer

Response:

At this time, I have not been contacted by NoMoreRack.com, Inc. regarding complaint ID [redacted]. I have also not received my item

Sincerely,

Review: Received a brand new pair of Dooballo Dooley Triplet Classic Tall Boots that had a broken button loop making them unwearable right out of the box and the back seam wasn't sewn shut.Desired Settlement: Accept boots back with a free shipping label provided and reimburse money back through PayPal.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I went through Nomorerack to purchase curtains. They advertised them as "each panel is 80"x84". When I received the 8 packages, they were no were close to that. Each panel measured only half of that. I attempted to contact them to rectify it and they said that I ordered the wrong curtains. However, I took a picture of their advertisement and sent it to them. I didn't hear back from them. But instead I noticed that they changed the wording on the curtains to "both panels measure......" I sent them a strongly worded letter telling them that I didn't appreciate their deceit and cover up. I then went through google as google backed up NMR as a "trusted store". Google said that NMR refused to give me a refund or send me the other half of the curtains as they promised at the time of purchase. However, google would refund me if I went back to NMR and purchase more curtains to make up for the difference in measurements. When I received my package, it had USPS tape all over it noting that USPS received the box in damaged condition. When I opened it up, 3 of the packages had been tampered with. When I went hang the curtains, it was clearly evident that NMR had removed the original curtains from their packaging and placed a similar color in the packaging. It was very obvious that the colors didn't match. Then the other 5 packages of curtains also were advertised as "each panel measures.....". but in reality they also measured half the size. I attempted to deal with Google once more and they contacted NMR. NMR told them that I cannot turn them back in because they have no more in stock and it's a discontinued item. So now I am out the money and the product that I originally bought. NMR is a scam company that entices you to buy merchandise that is misadvertised intentionally.Desired Settlement: I would love to see this company be put out of business. There are so many people like myself that have been scammed by them. When you try to contact them to resolve the issue, they try and spin it and tell you that it's your fault. I am fortunate that I had half the mind to take pictures prior to them changing wording around. However, they had an oversight on another style of curtains as well and I took a picture of those too. I don't think this company should be in business because they are a fraud.

Review: On May [redacted] I ordered a set of King Sized Sheets from Nomorerack that were advertised as 100% Certified Organic Cotton. The sheets arrived, in a box with the words 100% Certified Organic Cotton, but the sheets had NO labels, and were not even cotton, let alone 100%. The company refused to issue a refund, insisted I had to return ship at my own expense to them for store credit. After repeated emails and finally speaking with someone named [redacted] on the phone, they issued an immediate store credit without needing me to return ship because the supplier sent the inferior product. I gave Nomorerack the benefit of the doubt that they did not know their supplier was cheating customers, so I used the store credit to buy two different items. One was a pair of LeChef Silicone baking mats, which upon arrival were an inferior version of the LeChef - no writing directly on the mats which all legitimate companies do. The other was a pair of Tony Little Cheeks Footwear Toning & Firming Flip Flops. On June [redacted], Nomorerack sent me an email that the item shipped with a tracking number. After a few days, I tried the tracking number and it didn't work. On June **, I emailed Nomorerack, who sent the same shipping number and told me to be patient because some things take longer to ship. On June **, I called customer service and they told me that a new tracking number was being issued and I needed to wait 3 days for it. On June **, Nomorerack emailed me to tell me their supplier was unable to ship the flip flops to me. I phoned up customer service because this was now the third incidence of fraud, and they still will only issue me a store credit. I spoke with [redacted] (telephone extension ID [redacted]) who is the Supervisor of the Phone Department for Customer Care. She told me [redacted] offered me a refund that I didn't accept. He never offered me a refund, only store credit. They refuse to return the money to my credit card.Desired Settlement: I want a refund for the $35 I spent. I can't get back the hours I've wasted trying to settle this with the company.

Business

Response:

RE:Revdex.com Consumer Case #[redacted]

Dear [redacted],

This letter is in response to your inquiry connected to the above-captioned matter with the Revdex.com of New York. We regret that your initial inquiry brought to the attention of our customer service department did not resolve this matter to your satisfaction and welcome this opportunity to now fully address your concerns.

It is our understanding that your inquiry resulted from not receiving a credit for an item (the “4- Piece Set: Certified 100% Organic Cotton 600 Thread Count Sheets”). On June **, 2013 we issued you a total refund to your personal account in the amount of $35.00- $35.00 for the Item as well as the $0.00 charge for shipping and handling- which we trust has fully addressed and satisfied your concerns. Please allow 3-5 business days for this refund to appear in your account.

We deeply value your relationship with Nomorerack and are committed to providing quality products with quality customer service. Nomorerack takes great care to ensure that a customer’s experience on its site and over the phone is positive and apologize if your experience was anything less than ideal.

We believe this provides a full and complete resolution to the matter and ask you to please feel free to continue to provide feedback about our services. Should you have any additional questions or would like to discuss the matter further, please free to contact me directly at ###-###-####.

Very Truly Yours,

Customer Relationship Manager- Special Projects

Business

Response:

[redacted],

I apologize for the confusion. In the letter, it says "total refund to your personal account in the amount of $35.00". This means your original method of payment. In this case, your credit card. Please allow 3-5 business days for the refund to appear on your card. Thank you.

Best,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and as long as the refund appears on my credit card in the next 5 business days, the matter has been resolved.

Sincerely,

Review: I placed an order on Dec *, 2013. I was sent an email on Dec [redacted] saying that the item had shipped. However, when trying to track the package, it did not show any progress on the FedEx website. I contacted nomorerack.com on Dec 12th, and I received a reply that the delivery was guaranteed by Dec [redacted]. I was told to "rest assured" that my package would be here in time for Christmas. When the package left the FedEx facility on Dec [redacted], the delivery date was Dec [redacted]. I have emailed nomorerack.com 4 times now, asking for an explanation as to why there was such a delay. Every time, I get a canned reply. They avoid the questions of why the delay and how they intend to remedy the situation. I have asked for the contact info for the head of Customer Service, but have not yet received a reply. There is no number to call.Desired Settlement: Explanation and apology. These boots are Christmas presents, and there will be nothing to open on Christmas morning for 2 people. Totally unacceptable customer service

Business

Response:

Dear [redacted],

Your item was confirmed delivered on December **, 2013, please see the link below. If you would like to reach customer service, please use the following numbers: Toll Free Numbers: [redacted]

Best,

Purchased printer 1/**/16 - verified by choxi 1/**/16. I emailed them on 2/*/16 asking what was the hold up and I received a response my order was being "expedited" (4-6 business days) - well today is 2/*/16 and no printer. 18 days (with "expedited shipping") - they have my money for 18 days now - and I do not have anything but a headache. I believe they may be defrauding the public - selling items they do NOT have available for shipping. I just sent final email - then will file complaint with [redacted]

(they will get action when we can't). Suggest future complainants do the same.........

Review: I purchased three items on December **, 2013, and on 12/**/2013 I received an "order has been shipped" email message with my order number and the tracking number. However, the email only showed on item which was the bracelet I ordered. The other two items which was the 7" IRola Tablets was not shipped with the Bracelet. So I contacted No More Rack by email twice asking about the two Tablets I ordered. I received a general reply from customer service 2-3 days after, and the questions I asked were not answered in both of the emails they sent to me. After having no success from the company by email, I went online to search for a live contact number which is ###-###-####/ corporate number is [redacted]. When I contacted the company's customer service department by phone I was told that sometimes the products are shipped separately because depending on the product it may come from different warehouses and/ or vendors. I was told to wait a few more days and I will receive an email with the tracking number for my two Tablets. Since then, I contacted this company several times about these items, and I have Not received any Tablets. I called the company on 12/**/2013 about this issue because the tracking information that was verbally given to me because I never receive an email with this information, stated that the package was shipped to Frederick, MD. I've check with my mail lady and the post office and they do not know what happen to my package, and why I haven't received it. I was told by a [redacted], in order to get a full refund I need to file a police report for the missing items. So I contacted the Frederick County Sheriff Department, officer by the name of [redacted] came to my house to write a report, but he told me to first check with the post office again to see if the items turn up. Although I was pissed off, I gave it some more time hoping that the post office would locate my package or No More Rack would try to locate it or contact the vendor but nothing happen, and I still do not have my Tablets that I order for Christmas. Today 01/**/2014, I contacted the police department again to have officer Ivinn, or another officer come to my home to file an official Police Incident Report. I filed the report with officer/ Deputy [redacted], Badge# [redacted], and the officer took down my personal information, the order information, and a copy of the corresponding emails I received from No More Rack customer service. The Police Incident Report number is [redacted] and the contact numbers are ###-###-#### or ###-###-####. According to the information that was given to me, I have to pay 5.00 dollars to obtain a copy of this police report. I contacted the No More Rack customer service again today and spoke to another careless [redacted] named [redacted] (no last name or ID number), just [redacted]. Well, this [redacted] had the nerve to tell me they still a copy of this police report, and that if I have to pay for it, No More Rack will credit my online account. So this means I have to purchase something again from their company in order to use my credit. Well that's not going to happen, what I will do is give No More Rack 10 days to refund my money 120.00 to be exact, to my credit card, and if they still need a copy of the police report then they can pay the Frederick County Maryland Sheriff's Department 5.00 dollars to obtain a copy for their records. However, If I have to spend any more of my time to using my gas and time off work to pay for a police reports for this company, then I will seek to file a LAW SUIT AGAINST NO MORE RACK, and if possible a CLASS ACTION LAW SUIT since there's SO much delivery complaints about this company. It is not right to make customers go through all of this madness for orders they've purchased and paid for already. Especially first time customers, their first time experience with No More Rack should be as smooth as possible because first impressions lasts a life time. Due to my bad experience, the way I was lied to several times, and most importantly, how I was treated, I WILL NEVER SHOP AT NO MORE RACK AGAIN, NOR WILL I REFER ANYONE I KNOW TO NO MORE RACK, INC.!!!!!!!!!!!!!!!!!!!!!!!Desired Settlement: Please refund my 120.00 dollars ASAP!!!

Business

Response:

Dear [redacted],

I apologize for the inconvenience. On January **, 2014 a refund in the amount of $120 was issued to your account. Thank you.

Best,

On December [redacted] I placed an order for Christmas Presents for my son. The money was removed from my bank account that same day. On the [redacted] of December I contacted Choxi to let them know I was concerned about shipment as I had yet to receive an email of my order being shipped. Received this reply:

Jean­ ­(choxi)­ ­

Dec **, 12:54 PM [redacted]

Then on the [redacted] I started getting anxious, emailed them again and got this:

Jean­ ­(choxi)­ ­

Dec **, 10:53 AM ­

Hello [redacted]

SAME DAY received my order shipped email!!!

En Route

En route to [redacted] eCommerce Distribution Center

Mon, December **, 2015 at 5:26 PM

UNITED STATES

Estimated Delivery

Dec **, 2015

From:

To:

Activity

Dec **, 2015

5:26

PM CST

En route to [redacted] eCommerce Distribution Center

5:15

PM CST

Electronic Notification Received: Your order has been processed and tracking will be updated soon

Great Right!?!? BUT notice delivery date!!! December [redacted]

So within this order shipped notification email is a link to track the delivery through [redacted]...problem is...in clicking that link I get this:

[redacted] Tracking

Have questions? We're here to help.

Image of an envelope outlined in blue.Get Easy Tracking Updates ›

Sign up for My [redacted].

Tracking Number: (I excluded the tracking number from this post)

Image of a progress bar displaying error status error

The [redacted] could not locate the tracking information for your request. Please verify your tracking number and try again later.

So I emailed them again, and included this new bit of important information, my order has shipped so why is [redacted] saying the tracking number I was given by CHOXI doesn't exist?

I also once again quoted their policy of " Rest assured, we guarantee that or­ders placed by December ** will be deliv­ered by Thursday, December **, or we’ll ­refund your money."

Got this response:

Jean­ ­(choxi)­ ­

Dec **, 6:31 PM ­ [redacted] with Customer Care

Notice that the date is Christmas Day, I got my ORDER SHIPPED email on [redacted] of December. Now in the 12/** email response, they clearly know my ORDER was not shipped and have launched yet ANOTHER investigation. And now I will have to wait another 5 DAYS.

In the meantime:

I get another response:

Joseph S.­ ­(choxi)­ ­

Dec **, 7:17 PM ­

Hello [redacted]" and stated I do NOT want the ORDER just my money back, I know they will ship it whenever and give me a difficult time in getting a refund as well as charge me for returning it. STEER SO VERY VERY FAR FROM THIS COMPANY.

My last email was this:

Monday, ** December 2015, 10:**AM -05:0­0

This is it. I want my money RETURNED to­ ­my Account IMMEDIATELY!!!!!! I DO NOT ­WA­NT THE PRODUCTS, [redacted] site states the­ TR­ACKING NUMBER DOES NOT EXSIST, got a­n em­ail from your company with the link­ to [redacted], when I clicked on the link ta­king m­e to the [redacted] site it states the ­trackin­g number does not EXIST.

AS PER YOUR REPLY:­­

Rest assured, we guarantee that orders ­­p­laced by December ** will be delivere­d­ b­y Wednesday, December **, or we’ll ­RE­FUND your money.

I ORDERED DECEMBER [redacted] AND IT IS NOW D­­ECEMBER [redacted]. YOU WILL REFUND MY MONEY ­F­OR MY ORDER.DO NOT TRY TO SEND PRODUCT­S.

AS YOU STATED, I ORDERED BEFORE DECEMBE­­R [redacted] AND DID NOT RECEIVE MY ORDER BY ­D­ECEMBER [redacted] SO I am due a REFUND. GIV­E ­ME MY MONEY BACK.

You will NOT continue­ to ship my order..as per stated I am DU­E a refund of my money paid as I ordered­ before the [redacted] and have yet to get my ­order. I NO LONGER WANT MY ORDER, I WANT­ THE MONEY I PAID BACK IN MY BANK ACCT.

Review: I returned 2 watches that I purchased in December due to the product looking poorly cheap to where I would be embarrassed to give as a Christmas gift. I still have not received my refund back from the product. I have tried 3 times to reach out to NOMORERACK.com for a refund and they have failed to do so.Desired Settlement: I expect a full refund back. I will no longer be doing business with this type of company that provides cheap product and very poor customer service.

Business

Response:

[redacted],

On December [redacted], 2013 a store credit was issued to your account in the amount of $24. On December **, 2013 and January **, 2014, RMA and return instructions were provided to you. Please follow the instructions provided if you would like to return the item. Thank you.

Best,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

I shipped the package back to the company and provided the tracking number. I do not want the credit on my nomorerack ascot because Iwill not be ddoing business with the company. I expect the refund back to my checking account to in which I paid. The items were return d.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

The point in my complaint is that I returned my order and never received my refund. The fact that I continue to have to repeat what I've already stated is why there's so many unhappy customers that did business with your company. I listed the tracking number in my complaint like I was informed to do. Why not put more effort in your response then a generic response? I already sent the package and need my refund from your ridiculous company. It's now the principle in the matter.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

[redacted],

If you returned the product, provide me with the return tracking number so I may issue the refund.

Best,

Review: I purchased a tablet from nomorerack.com for my child as her Christmas present. We were at the moment homeless after a house fire until we were in our apartment and had it sent to my sister's house. It was received, never opened, and then wrapped for Christmas morning. There was a pressure point ding in the screen of the tablet straight from the box. Within 3days it was cracked and unusable. When I contacted them through their facebook they told me they would look into the issue. After a bit of a run around I was told it was pass their time frame and I was to contact a manufacture. I explained that the tablet was supposed to be brand new and it was not opened prior to Christmas morning. They told me to contact the manufacturer. I don't understand why they would not honor the products they sell.Desired Settlement: I asked for them to just replace it. They refused. I would like a refund of my money.

Business

Response:

Dear [redacted],

Your initial order was placed on November [redacted], 2013. You contacted customer service on January 6, 2014, well past our return policy window. Please contact the manufacterer regarding the issue because the product is under warranty.

Customer support: [redacted]

Best,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,