Choxi.com, Inc.

Review: I ordered a 16 piece pot and pan set from Nomorerack.com in December. When I opened the box, I was completely surprised to find that it has been used. You can clearly see the bottom of the pans to have been used and the cooking utensils it came with was used as well. Most every piece was somewhat dirty and one of the pans was so used that the finish was dull on the pan. I read the terms for returning the product and they only accept returns if they are unused so obviously someone didn't check the box when it was sent back from another customer before sending it out to me. Completely unacceptable and unsanitary.

I found it annoying that I was unable to talk to someone physically on the phone. They had a recording saying that I needed to send an email so I did and someone responded back and told me I was past the time for a refund. I expressed that I didn't want a refund. I would simply ship the merchandise back and would like a new set shipped to me. Then she told me they don't do product exchanges and there was nothing they could do.Desired Settlement: I understand a refund cannot be processed however I don't see a reason why they couldn't have accepted the merchandise and gave me a brand new set. I bought cookware that I cook food in and someone already USED it. That is disgusting.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: On 12/*/2013 I purchase a tablet from NoMoreRack.com order number #[redacted]. Then I received a shipping confirmation email on 12/**/2013 with the USPS tracking number. The tracking number was only a label printed for a shipment but was never received by the USPS. I have tried to call the number on there website which states to email them which I have 3 times with no response. I have also call the corporate number ###-###-#### which directs you to call ###-###-#### and when it picks up the line automatically disconnectsDesired Settlement: I either want the tablet that was ordered or my credit card credited for the amount of the order.

Business

Response:

Dear [redacted],

This letter is in response to your inquiry connected to the above-captioned matter with the Revdex.com of New York. We regret that your initial inquiry brought to the attention of our customer service department did not resolve this matter to your satisfaction and welcome this opportunity to now fully address your concerns.

It is our understanding that your inquiry resulted from not receiving an item (the “MID Google Android 4.2 1.2GHz 4GB 7" Dual Camera Tablet PC with Accessories”). On December **, 2013, we issued you a total refund to your personal account in the amount of $61.00- $59.00 for the Item as well as the $2.00 charge for shipping and handling- which we trust has fully addressed and satisfied your concerns. Please allow 3-5 business days for this refund to appear in your account.

We deeply value your relationship with Nomorerack and are committed to providing quality products with quality customer service. Nomorerack takes great care to ensure that a customer’s experience on its site and over the phone is positive and apologize if your experience was anything less than ideal.

We believe this provides a full and complete resolution to the matter and ask you to please feel free to continue to provide feedback about our services. Should you have any additional questions or would like to discuss the matter further, please free to contact me directly at ###-###-####.

Very Truly Yours,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I should know better than to use No More Rack anymore. I have had constant problems with my orders. Of course their customer service always wants to blame someone else. Like when I ordered a blood pressure monitor, after a month it had not been delivered. After many calls with customer service telling me it had been shipped I decided to do a charge back. I could not get anybody at No More Rack to understand that I had not received the item. You know what, the item then showed up I told my credit card to allow the charge because I had finally received the item. When I called No More Rack to let them know I had received the item I got someone that knew what was going on and they told me the warehouse had the items on back order and that is why it had never been shipped. How come none of the other customer service agents knew that information? But I got blamed for the chargeback.

I ordered two cell phone cases. When the package arrived there was only one in the box. I was told by the customer service agent to call the police because someone had stolen the second one -really? The box it was shipped in was too small to hold two parts? Finally I got someone to understand and they found out that again - the warehouse had made a mistake and only shipped one. Again not my fault!

No More Rack has recently decided to de-activate my account. However I just ordered a computer on February[redacted]. I can't get anybody at the company to tell me the status of my order, although they have collected the money for it through [redacted]. I will not purchase anything else from this company but I need to get a refund on this purchase since they have deactivated me as a customer.

Thanks, [redacted]Desired Settlement: At this point only a complete refund will settle the dispute. I have sent emails, chatted online with customer service and called customer service and no one can even tell me anything about my order. Just a full refund only at this point is acceptable.

Business

Response:

Dear [redacted],According to our records this item was refunded in full on February [redacted] and should already be reflected back onto your account. If there is anything else I can help you with, please just let me know.Regards,[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I bought an android tablet from them and it was not charging and shutting down for no reason. Also my anti virus is telling me that settings have been rooted. This was supposed to be brand new. I have been in touch with them countless times and keep getting the same answer over and over that they have expedited issue to whoever and won't tell me whoever is! If you could help I would really appreciate because I am on a fixed income and cannot afford to throw money away.Desired Settlement: I would like to get a new tablet or refund.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I ordered from the company on Nov **. I finally received one of my tablets 12/** and it wasn't even the correct color. When I got verification of my order on the receipt it had an order date of 12/10 instead of 11/** when I emailed then about that they never responded to me. I've placed 7 or more calls to them and sent emails and Facebook messages all with generic messages tellingme I have to wait so many days before they can help me. They only sent me one tracking number and when I call the tracking number they say it's been delivered because I have one but not the other. So I have no way to track the other one.Desired Settlement: I would like my other tablet and I want the the other one I did receivei would like the correct color with our having to send the first one I got back first.

Business

Response:

Dear [redacted].

On February **, 2014 a refund in the amount of $59 was issued to your account. Please allow 3-5 business days for the refund to post. Thank you.

Best,

Review: I have ordered several tablets from this place. The first one I recived ok then the other two did not make it to my house until after christmas when they had a garantee that the itms would be there before christmas. To top it all off one of the items worked for 1 hour and did not work again. I had put in several request to the customer service and I got the run around to call the manafacturer. left message withthem too. Now they tell me it is too late to do anything about it. The next problem is the one of the ones I ordered for christmas was suppose to be red well I just recived it the ** Jan 2014 and it was pink. They said they could not help me with that because it had been too long since I recived the item. I told them that I just got it but they said that on the shipping time the postoffice said I recived it in december. So I ordered another one to replace the white one and guess what they send me a pink one when I ordered a blue one and the tablet looked used. It did not come in a box, it did not have any of the items that were suppose to be with it. It was wrapped in bubble wrap with the cord. I was told that I would have to send it back and they would give me back my money. I did not see an issue that could tell you that I just had abad expereince with the company all the way around.Desired Settlement: Replace the the two pink ones that were sent with the right color which was blue and red and either take back the white one that only worked for an hour or give me back my money on all of them. Something other than the standard e-mail I have been getting with how sorry the company is. If someone orders something they should get a working product with everything that comes with it in a box sealed and get the right product. I did not get this.

Consumer

Response:

At this time, I have been contacted directly by NoMoreRack.com, Inc. regarding complaint ID [redacted], however my complaint has NOT been resolved because:

[Your Answer Here]

Thy did contact me thru another website. But they jut give me the same mess that all of the other e-mails way. It is like they copy and paste the same thing over and over. Thy did not even respond to any of the things I talked about. I m not happy with this company and since they just want to and me these copy and paste e-mails it shows me even more e that they just do not care. They still will not address the actual complaint. They keep telling me to e-mail their customer service department which I already have several times. I also gave them all of the complainant number that I have and they tell me to contact customer service again.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Dear [redacted],

Review: I order set of queen sheets onDec **,2013. As of Jan **,2014 .... I have not received them.

I had called them many times in Dec 2013 that I not received the item. Their responds was

Pending or tracking numbers was false.

They charged my credit card on Dec *, 2013 for $29.00. I demand that my credit card be

Credited for $29.00 now..Desired Settlement: Put notice to all online customers that this company is deceitfull and a scam to take your money

And not deliver items purchased.

Business

Response:

Dear [redacted],

I apologize for the inconvenience. On February **, 2014 a refund in the amount of $29.00. Please allow 3-5 business days for the funds to appear in your account. Thank you.

Best,

Review: I made a complaint through the Revdex.com for Nomorerack about 2 weeks ago- Complaint # [redacted] . Nomorerack gave me store credit, not a refund to my card as requested. I received a message the issue was resolved and if I was satisfied with it. I WAS NOT. I wrote a message to the Revdex.com, which is in my message box stating I was not satisfied. I got a message today saying my complaint has been closed. It should not have been because although I did get a refund it was a store credit where they are making me buy something off their site. There is no option to choose if you are not satisfied with the outcome as to why I wrote the Revdex.com a message. Please reopen my case to correct this.Desired Settlement: refund to my original form of payment

Consumer

Response:

At this time, I have not been contacted by NoMoreRack.com, Inc. regarding complaint ID [redacted].

Sincerely,

Business

Response:

Dear [redacted],

A store credit was in the amount of $11.00 was issued to your account on January **, 2014. This credit has since been applied to additional orders from our website. Since a credit was issued and utilized, I will consider this matter closed. Thank you.

Best,

Review: I didn't receive part of my order and was told that I would be issued a credit to my credit card. I did see a credit on my credit card, but two weeks later I was billed again by Nomorerack for the entire amount. I have returned all items back to the store and I was told that I would be issued a credit, instead I was rebilled for the entire purchase amount.Desired Settlement: I am requesting a credit issued to my American Express.

Consumer

Response:

At this time, I have had communication via Facebook. I have had some, but not complete resolution. ID [redacted].

Sincerely,

Business

Response:

Dear [redacted],

On January [redacted], 2014 a refund was issued to your account in the amount of $30. On March **, 2014 a refund was issued to your account in the amount of $31. On March **, 2014, a refund in the amount of $30 was issued to your account.

Best,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. This has taken a lot of time and energy in order to obtain resolution. I hope that Nomorerack takes some time to review their return policies and improves their customer service. It was through much help with my credit card company and the Revdex.com that I have finally resolved this issue.

Sincerely,

We have been doing business with Choxi for 3 years now. We shipped all customer orders on time, and haven't been paid. They owe us $50,000 for orders that we fulfilled and haven't been paid for. They first started by dragging us out. Now they don't even respond. I like to first submit this complaint before I go ahead and take legal action.

Review: I ordered a tablet for Christmas for my wife, and the website had no disclaimer stating that all orders placed before December the [redacted] would be guaranteed to be delivered before Christmas. I ordered the tablet on December the [redacted] and was told today by phone that it would be delivered around three weeks after Christmas, after informing them of the mix up they now refuse to refund my money of cancel the order stating that it has been sent to their supplier and can longer be canceled. Even after stating there was no disclaimer on the date I purchased the item, they still refuse to refund my money, or cancel the order. This was their issue and I feel as if it is their responsibility to fix this problem which they refuse to dom. There customer service is terrible, and I am highly upset.Desired Settlement: Have the order canceled and my credit card refunded.

Business

Response:

Review: The item advertised was a 2-pack of ice cleats. When receiving the aforementioned item, it was only one of that item. When I complained to the company, the rep explained that it was meant to be 1 pair of cleats, not the 2-pack advertised.Desired Settlement: I just want them to correct the advertisement and perhaps give me a credit for not representing the product as advertised.

This is the advertisement: Thank you for your patience as we contacted our manufacturing partner regarding your order. They have confirmed that the 2-Pack: Unisex Attachable Anti-Skid Ice-Traction Cleats - Size: Large you ordered has been shipped and is on its way! You may track your shipment using the following link:

Please note when viewing your order history within your Choxi account that tracking information will only appear for items that have been shipped.

We appreciate your business and kindly request that you allow one more week for delivery. If you have not received your item by Thursday, January **, 2016, please let me know. At Choxi, customer satisfaction is our main goal.

Regards,

[redacted] with Customer Care

Choxi.com Inc. [Formerly nomorerack.com Inc.]

Everything you love for less.

Check [redacted] every day for our hottest deals.

Let us thank you for shopping with us. Enter code [redacted] during checkout and the shipping’s on us!

Business

Response:

Dear [redacted], I'm very sorry that you were unhappy with your purchase. Unfortunately, I am unable to locate your account using the email address or name provided. Can you please provide either the order number or the email address used when creating your choxi account. Once I have this information I would be more than happy to assist you with your concern. Regards,Ryan

Review: I placed two seperate orders to NoMoreRack for two tablet PC's on 11-**-13 and received confirmation of my orders on the same day. I was also charged for both orders on 11-**-13 on my credit card as follows: Order #[redacted] for $91.00 and order #[redacted] for $89.00. Because I did not receive any shipping information, I inquired as to the status of my two orders on 11-**-13 to which I received the response that the orders are being processed and will ship soon. I then received an email from NoMoreRack on 11-**-13 that they "have already made contact with the vendors and confirmed that the order was dropped off at the Post Office and tracking information has already been updated". I also received three more emails that day from NoMoreRack: "Order number [redacted] has been shipped and is on its way to you. Your Tracking ID is [redacted]"; "We just wanted to let you know that your order has been successfully delivered. For your reference, the order number is [redacted], and the details are below. Your Tracking ID is [redacted]. and "We just wanted to let you know that your order has been successfully delivered. For your reference, the order number is [redacted], and the details are below. Your Tracking ID is [redacted]." After not receiving either of the two orders, I made several inquiries to find out where the orders were only to finally find out on 12-**-13 that the items are out of stock and not available. NoMoreRack credited me for order #[redacted] for $91.00 on my credit card on 12-**-13. I never received credit for order #[redacted] for $89.00 to which I have emailed them about many times. I finally received the response that I have been credited in the form of a store credit that I would need to use for a purchase at their Company: "Regarding your query, the amount was posted as in-store credit on your NoMoreRack account."Desired Settlement: I do not want to purchase anything from this Company at this point and would like a full refund made to my credit card account promptly.

Business

Response:

Dear [redacted],

ON December **, 2013 a store credit in the amount of $89 was issued to your account. This store credit was later used to purchase a tablet on February *, 2014. Since the credit was utilized, I will consider this matter closed.

Best,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and I agree with what was stated by the company. I am not happy with the business as they did not respond in a timely manner to my complaint and also because I wanted my credit card account credited so I did not have to purchase anything form them but they would not do that. Therefore, I had no other choice than to use the store credit that they offered.

Sincerely,

Review: I purchased what was described as an Authentic Vintage Prada handbag from nomorerack.com. The company guaranteed the product's authenticity, even providing me an extra warranty for such. When the product arrived, it was an obvious fake. I contacted the company, with photographs and a list of all the points of authenticity that the product failed. The company is now giving me a runaround in regards to returning this product and a refund. Each time I contact the company, I am given the same scripted email response asking for the exact information that I have provided previously.Desired Settlement: I want this company to refund my money AND I want this counterfeit item to be seized and destroyed (per federal law) so that this company cannot resell it to someone else.

Business

Response:

Mrs. [redacted],

Customer service issued you an RMA# ([redacted] ) to return the item, “Prada Genuine Leather Handbag – Brown”. Here is a reminder of the return instructions they provided:

· Properly package the merchandise for return. Make sure to include the original package and accessories or the return will not be processed.

· Clearly post the Return Authorization number on the outside of the package as well as on a piece of paper inside the package

· Send your return to the following address:

· IMPORTANT NOTE:

The return address and RMA number, ONLY applies to the Prada Genuine Leather Handbag - Brown. In order to return other items, please contact customer care to get a new RMA number and address.

Please provide customer service with a return tracking number to expedite the refund process. Thank you.

Best,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

Hello [redacted],

Thank you for writing in. Always here to help.

Review: I made a order with nomoreracks.com on Dec. [redacted].. They guaranteed deliver by 14 working days and to be arrive before Christmas, both promises failed to happen.

I tried to call their 24/7 customer service but only received an recorded message. I tried the "Chat Live" feature but it was always offline. I also emailed them several times asking on my order status. Eventual I began asking for a refund to my account. They always reply back with a canned message on how my item has been shipped, or my concerns were being addressed, never answering the question that I asked them.

They did give me a USPS tracking number that was not valid

Today makes 28 days and the item has not shipped and I still have not talked to anyone from the company yetDesired Settlement: I would like a refund into my account for all monies spent to them

Business

Response:

Dear [redacted],

On December **, 2013 a refund was issued in the amount of $59 for failing to deliver the product prior to Christmas. I apologize for the inconvenience.

Best,

Review: I placed an order for 2 items. Only one was delivered. I placed a call to customer service. Both the representative and a supervisor stated that they could tell by tracking the shipments that only one was shipped, but that they could do nothing but investigate it. They asked for 3 days. On the 3rd day, they asked for another 5 days. I was promised a phone call back which never came. I was repeatedly lied to, told multiple different things. The bottom line is that I am still out of the money and don't have what I ordered. I feel I was robbed, and I most certainly was. My money hasn't been returned and the order is still missing.Desired Settlement: I want my money back. I want to share my experience so that others can beware.

Business

Response:

Dear [redacted],I'm very sorry that you only received one of the two comforters you ordered. Upon reviewing your account I see that a full refund for the missing item was processed to your original form of payment on September [redacted]. If there is anything else I can do to assist you, please just let me know.Regards,[redacted]

Review: I ordered three tablets from nomorerack. One of which does not charge. I didn't expect these to be top of the line tablets as I paid about $60 for these items, but I did expect them to work. I emailed the company last night and got a response quickly, however my response was "contact the manufacturer," even though I understand that their policy is to replace/refund if the item is received broken, which is precisely what happened. I sent an email back saying how unacceptable this was. The next morning I visited their Facebook page only to find that I have been blocked from posting on their page from my main Facebook account, and I'm unable to reach anyone to speak to about the situation anymore.Desired Settlement: I want a functional replacement for my defective item free of charge.

Business

Response:

Dear [redacted],

I am having trouble locating your order in our system. Please email [redacted] with your order number and short summary of your issue and I will resolve it. Thank you.

Best,

[redacted] In November, I ordered some furniture covers from NoMoreRack.com. I ordered what I would consider a matching set. A sofa cover, a loveseat cover, and a chair cover. All in the same color and style. It took longer than I expected to receive the shipping confirmation, about a week. But I figured, hey, it’s getting close to Christmas and they are probably crazy busy…no rush. The shipping confirmation listed all three covers as shipped. Yay!

Upon receiving my box, I took it home (I always ship to my office so someone can sign for it…too many people having boxes stolen from their front doors these days), and opened the box. I took out the 1st cover, opened the package (one of those nice vinyl zippered things), tossed the paper insert, kept the vinyl zippered thing for future use, and put the cover on the couch. I did the same with the love seat cover next. Then I went to reach into the box for the chair cover….Uh oh! No chair cover to be found. Hmmmm… Oh well, I thought, I guess it must be in a separate box. I am sure it will arrive tomorrow or the next day.

But it didn’t. Nor did it arrive the day after that, so I emailed NoMoreRack.com. I received an automated reply that they would look into the issue and get back with me within 4 days. The reply I received FIVE days later stated that they would not be able to fulfill my order and that they had processed a refund for the missing chair cover.

Naturally I objected because, in my view, I had ordered a SET of covers for a reason. I wanted them all to match. I received a reply to return the covers – including ALL the original packaging – and if, when they received the items, they were in complete original condition with all the original packaging, they would then process a refund. Well, do you remember up there ? where I said “tossed the paper insert”? I was concerned that this would affect my refund. I emailed, I called, I waited on hold for extreme lengths of time for a supervisor, I emailed, I emailed, I emailed….. over and over and the only response I could get was that it had to have all the original packaging to guarantee a refund. They kept sending me the same form letter telling me to send them back and they would let me know if I had a refund coming. Keep in mind that NONE of this would have been an issue if only NoMoreRack.com hadn’t LIED and said all items had been shipped. If I had known that there was any question at all of me getting my 3rd item, I would never have opened the packages until all three items had arrived.

OK, enough of this…time to contact [redacted]. You know….[redacted] that offers “buyer protection”? Yeah, that one. Well, another month of back and forth and still, I could not get anything in writing stating that those missing paper inserts would not be a problem. [redacted] ‘s “Buyer Protection” is a joke. Automated reply after automated reply. They parrot information from the vendor and refuse to actually read emails and respond appropriately. Once they respond to send the products back in original condition, there is no way for the buyer to respond back online. I tried calling and sitting on hold forever to speak with someone and they reversed the “ship back” order online and said they would look into it. A week later, same thing.

As far as [redacted]’s resolution center is concerned. In my opinion, it was a complete and utter waste of time. It’s a great service to get your money to vendors without actually giving them your credit card info, but don’t count on them when you have an issue like this with a vendor.

So, bottom line, I have 2 furniture covers, no way to get the matching 3rd cover, and the only option to get my money back is questionable due to the missing paper inserts. My view was that I would send the covers back (at my expense by the way) and they would have the covers and my money and then they would refuse to refund my money because of the missing paper inserts.

This is what NoMoreRack.com says about customer service:

“Customer Service is a top priority at nomorerack and it's our goal to make your shopping experience the best possible by keeping it quick, informative and fun! We're always ready to answer your questions, take feedback and assist with any concerns - so feel free to get in touch!”

Don’t believe it. Their customer service priority stops when they have your money. It doesn’t matter that they LIED about shipping all my items. All that matters to them is that they have your money and they aren’t going to give it back even when they have failed to meet minimum expectations….like those of actually delivering your order as promised.

Review: On November **, 2013, I ordered three products (order #[redacted]) as Christmas presents. On November **, 2013 I received an email stating the products have shipped, then received another email of the same date stating the products have been delivered. I checked the tracking number peovided and it contained no information. I waited approx 2 weeks and the items were still not delivered and there was still no information displayed in the tracking number provided to me regarding that shipment. I filled out a customer service form, which alleges a response will be received in 24 hours, on three separate occasions regarding this order, however have not received one single response. I attempted to call customer service multiple times however each time, but once, I receive a recording that they are experiencing a high call volume, referred me to the online form,and disconnected the call. On one occasion, December **, 2013, I was finally able to get in touch with a live person, who stated they would check the tracking information and email me an update. No update pursuant to that phone call has been received. I sent an email from my personal email account to their email listed online which, like the online form, guarantees a response within 24 hours, and have not received a response. At this time I would just like a refund of the $34.00 that I paid, but cannot get in touch with anyone to request this. An online review of complaints against this company for these same practices is astounding.Desired Settlement: I would like an immediate refund of my $34.00.

Business

Response:

[redacted]

Your package was delivered December **, 2013:[redacted]

Best,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Review: My problem is two fold

1. The product was misrepresented as high quality. It was not - it was defected- had black ink on curtains and curtains were discolored/faded as if they had been left out in the sun

2. I followed their instructions for return and still have not received a refund. I sent back their product 3 months ago, to date they have not credited my credit card.

They have had their product back since December, and their policy guarantees refund/claims will be processed in 1 week. I have communicated with them several times ( at least 6) and I keep getting the same answer, but no refund:

Hello

Good day from Nomorerack! Always here to help.

This is to give you an update regarding your order. Please be advised that we have already made contact with the vendors and we quote “Credited. ” for the item 2-Pack: Two-Tone Faux-Suede Blackout Curtain Panels - Assorted Colors

At NoMoreRack, customer satisfaction is our main goal!Desired Settlement: I expect them to refund my credit card as promised.

Business

Response:

Dear [redacted],

On February **, 2014 a refund in the amount of $112 was added to your account.

Best,