Choxi.com, Inc.

Review: I purchased a Zeepad 7.0 tablet back in late October 2013 for $59 plus shipping. It was delivered quickly and we wrapped it for Dec ** as it was a Christmas present to our child. This device was opened on Dec 25th and worked after getting charged 100%. However, the technical issue we experienced was at around 5 minutes (95% battery life) the device would immediately go to 0% and quickly die. So it was only usable as a plugged in device. Calling customer service @ nomorerack.com we realized there were NO refunds only replacements or fixes. But this had to be done with the vendor (in this case Zeepad?) We could not contact that vendor directly, all correspondence was done via nomorerack.com customer service - email both ways. 5-7 business days had to be given. We were given a technical support solution that did not work, again 5-7 more days to correspond through BOTH nomorerack & zeepad vendor. Another technical solution - did NOT work. Then they provided me Zeepad vendor phone # (it was disconnected) and finally a physical address to send the device back for repair AT MY COST for both shipping postage prepaid ($25.00~) for a lousy $59.00 device! We had to hand write a note to explain the issue w/ my phone # & email address. NO correspondence back but a few weeks later a box with NO information arrived. It was a new tablet device. After powering this 2nd device - the battery issue was no longer an issue. We loaded my childs Android accounts & many apps....after a few minutes of sitting idle, this new device would not turn back on. When we plugged it in - it quickly rebooted BUT with everything deleted!! We spent another hour setting the tablet for the exact same thing to happen 2 more times! It goes into sleep mode & when you wake it up - it is completely refreshed to factory format (losing all picture/data/apps, etc) Again, the tablet is USELESS. Spent 1 hour on nomorerack.com customer service, escalated to 3 supervisors. ALL stating this issue can only be dealt with the VENDOR over email. Could be another 2 months before I get another "faulty" device. I asked for a refund MANY times. There was no option for this. A truley disappointing customer service experience:

4 months of excessive time on phone calls, emails, post office trips, postage fees, 2 faulty devices, time spent working on them & in the end asked to do it all over again?? Just want my money back so I can go to a reputable store (walmart) and get much better customer service! Any help much appreciated!!!!!!!!!!!Desired Settlement: Refund

Consumer

Response:

At this time, I have not been contacted by NoMoreRack.com, Inc. regarding complaint ID [redacted].

Sincerely,

Business

Response:

Dear [redacted],

If the replacement item is also defective, please contact NoMoreRack customer service so they may assist you with receiving a replacement item from the vendor.

Best,

Review: I placed on ** December [redacted] online with Nomorerack for two Google Android 4.1 OS 1.2GHz 4 GB 7" Tablets with

Accessories. The order number is [redacted].

I received an order confirmation e-mail almost immediately. This is the e-mail:

ORDER CONFIRMATION

Dear [redacted],

Thank you for shopping with nomorerack!

Your order has been successfully placed. Your order number is [redacted] and the details are as below. We will notify you with a tracking number as soon as your order has been shipped.

At nomorerack™, the only thing more important than delivering amazing, in-demand products at deeply discounted prices is outstanding customer service. We make it our priority to go above and beyond for our customers, and we know how important it is for you to receive your items as quickly as possible. We aim to under promise and over deliver, and ask that you allow 10-** working days for delivery. Although, often times, items ship much faster than this.

Your Order Details:

Order #: [redacted]

Ordered On: 12/**/[redacted]

Billing & Shipping Info

Billed To:

[redacted]

Shipping To:

[redacted], [redacted]

On ** December I received an e-mail stating my order had been shipped. I received a tracking number and the email clearly states the correct billing and shipping address. The email follows:

YOUR ORDER HAS SHIPPED

Dear [redacted],

Thank you for shopping with nomorerack!

Order number [redacted] has been shipped and is on its way to you. Your Tracking ID is (will provide upon request).

Track your package here

Please note, it may take 24-48 hours before your tracking information is available online.

Your Order Details:

Order #: [redacted]

Ordered On: 12/**/[redacted]

Billing & Shipping Info

Billed To:

[redacted], [redacted]

Shipping To:

[redacted], [redacted]

I followed the provided tracking number and to my excitement I found the items were scheduled to be delivered the next day. The next day (** December) I followed the link to the tracking number I was given and discovered my items had been delivered to a location in [redacted], [redacted]. As you can see from the shipping information above, I live in [redacted], [redacted].

This is pulled from the USPS website.

Tracking Number: (will provide upon request. The website thinks this is my credit card number)

deliveredExpected Delivery Date: December **, [redacted]

Product & Tracking Information

Postal Product:

Priority Mail 2-Day™

Features:

$100 insurance included

USPS Tracking™ Date & Time Status of Item Location

December **, [redacted] , 2:07 pm

Delivered .

[redacted], [redacted]

December **, [redacted] , 9:09 am

Arrival at Post Office .

[redacted], [redacted]

December **, [redacted]

Depart USPS Sort Facility .

[redacted], [redacted]

December **, [redacted] , 4:21 pm

Processed through USPS Sort Facility .

[redacted], [redacted]

December **, [redacted]

Electronic Shipping Info Received .

December **, [redacted]

Depart USPS Sort Facility .

LOS ANGELES, [redacted]

December **, [redacted] , 11:06 pm

Processed at USPS Origin Sort Facility .

LOS ANGELES, [redacted]

December **, [redacted] , 9:51 pm

Accepted at USPS Origin Sort Facility .

[redacted], [redacted]

I immediately sent a message to nomorerack via their website. posted on the nomorerack website.

I received a response back from nomorereack. This is their response:

## Please do not write below this line ##

Ticket #[redacted]: Customer inquiry submitted via nomorerack.com [[redacted]...

Your request (#[redacted]) has been received and is being reviewed by our support staff.

To add additional comments, reply to this email or click the link below:

--------------------------------------------------------------------------------...⇄ />
[redacted], Dec ** 11:43 PM (EST):

A Customer inquiry has been submitted via nomorerack.com 'Contact Us' form

Name: [redacted]

Email Address: [redacted]

Message: My items that I purchased said it was shipped and delivered to an address in [redacted], [redacted]. I live in [redacted], [redacted]!!!! Did I get the wrong tracking information? This is a Christmas gift for my two young daughter. Please help!!!!

I received no communication from them, so I e-mailed the next day from my work e-mail This is the message:

-----Original Message-----

From: [redacted], [redacted] L NAF USARMY IMCOM FMWRC (US)

Sent: Tuesday, December **, [redacted] 4:28 PM

To: '[redacted]'

Subject: Order Number [redacted] (UNCLASSIFIED)

Classification: UNCLASSIFIED

Caveats: NO**

I am very concerned about an order I placed on ** December [redacted]. The order number is [redacted]. I have already sent an e-mail and did not receive a response. I received shipping confirmation that my order shipped and was DELIVERED. It shipped to [redacted], [redacted]. I live in [redacted], [redacted]. Have I received incorrect shipping information? This is supposed to be a Christmas present. Can you please tell me what is going on with my order?

I purchased Two Google Android 4.1 OS 1.2GHz 4 GB 7” Tablets with Accessories.

Living on the west coast, I keep missing the times that someone is available to speak with me during your business hours. Please help!!!

[redacted] MS**

Joint Base [redacted], [redacted]

Tel: ###-###-####

Fax: ###-###-####

DSN: 357.9210

Classification: UNCLASSIFIED

Caveats: NO**

Again, no response. Today, ** December, I went on their website again and tried to do a live chat. I received no response at all. I posted twice on their facebook page asking for help and received a message to my post to private message. Which I did. No response at all.

I can provide copies of all e-mails and the tracking information if required.Desired Settlement: I do not wish to deal with this company any longer. I want a refund.

Business

Response:

[redacted],

Your order was delivered December **, [redacted]: [redacted].

We apologize for the inconvenience.

Best,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I was guaranteed shipping before Christmas and the items I ordered were not what I received.

The tracking number that was provided to me initially was: [redacted]

That package was delivered to [redacted].

Review: I purchased 9 scarves for Christmast gifts in November. Each scarf came sealed in plastic and I wrapped them with the plastic intact. one of the persons whom I gave a scarf to told me that the scarf had a large hole in it. I asked if the plastic was ripped or punctured and it was not...the scarf had a woven, defective hole in it. Secondly, the scarves were supposed to be rayon and silk - there is no silk in the scarves.Desired Settlement: Although the scarves were clearly not the quality advertised, they were given to a group of friends for a shared experience. I'd like for my friend to have the same scarf as the rest of us, so my desired outcome is a replacement scarf.

Business

Response:

Dear [redacted]

Your order was initially placed on November **, 2013. You contacted customer service on January **, 2014, outside of our return policy, I would be happy to issue a store credit in the amount of $7 for the defective scarf. Please let me know if this is a desirable resolution and I will issue the credit.

Best,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I order some items from Nomorercks on December * 2013. The company guaranteed the delivery of the item before Christmas if you order an item before December *, 2013. I contacted the company via email inquiring about my order and would I receive it before Christmas. The company sent me a confirmtion email that my item was Shipped on DECEMBER ** ( WHICH IS TODAY). THEY sent me another email saying my item was DELIVERED. The email contained a tracking number, when I tracked the item the tracking information said that the item was SHIPPED OUT NOVEMBER ** AND I RECEIVED THE ITEM ON NOVEMBER **.

I ordered the item DECEMBER *.Desired Settlement: I want a full refund.

Business

Response:

I have attempted to unsuccessfully unsubscribe from Choxi emails at least 10 times. The previous time, I wrote the company informing them that if they did not take me off their advertising email list, I would report them to the Revdex.com. The company emailed me back informing me that I had been removed, but this is not the case as I received another advert email today.

I purchased a comforter set from nomorerack aka choxi, about a month ago. Within 2 weeks it started reading at the seams. Even the decor pillows started ripping, and those aren't even used! I emailed the company to see if I could return it for either an exchange or refund. Their response was not at all helpful. They would only exchange or refund if the product was not used and had its original packaging. The packaging I still have, obviously the product has been used. It hadn't been washed so I knew it wasn't anything that I've caused. Needless to say, I will never purchase from this site again!

Review: Everything I ordered from nomorerack.com is junk! I ordered one set of four earbands. When they emailed me a copy of my order, I noticed it said "four" sets of earbands. I immediately got in touch with them and was told it was too late to change or cancel my order and that it was also non-refundable. I am now stuck with $44.00 worth of useless junk, one earband broke when I tried to use it. I also ordered a watch for a Christmas present, it arrived without a box, instructions, nothing! I have no idea what to do with it.Desired Settlement: I would like my money back. I am on a limited income, I can't afford to waste my money on useless junk.. This company needs to be shut down.

Consumer

Response:

At this time, I have not been contacted by NoMoreRack.com, Inc. regarding complaint ID [redacted].

Sincerely,

Business

Response:

Dear [redacted],

Please provide me with the order number associated with this complaint so I may better assist you. Thank you.

Best,

Consumer

Response:

At this time, I have been contacted directly by NoMoreRack.com, Inc. regarding complaint ID [redacted], however my complaint has NOT been resolved because:

We are STILL at odds! They refuse to compensate me for the crap I was sent, nor am I able to return anything!

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Dear [redacted],

Your initial order was placed on November [redacted], 2013. You contacted customer service about the quantity on December **, 2013. All orders must be canceled by 9am the following morning, per our company FAQs. The Unisex Adjustable Warm Winter Earmuffs are also final sale, and would be ineligible for return regardless.

On February [redacted], 2014, the vendor confirmed that they sent you the manual for the watch via email.

Best,

Review: Ordered several items from the company. The first was a tablet that arrived broken. When I called to discuss it, I was told to return it so I did. When I called to inquire about my refund they didn't know anything about it because they hadn't heard from the vendor. When I asked for the vendor's name and address or phone number they couldn't give it to me and stated that they didn't have it. I explained that I paid them not a vendor. They stated they contacted the vendor and expedited the issue but I never heard from them, I had to call them daily. Also there were items that I never received that had faulty tracking numbers.Desired Settlement: I would like a full refund for what I spent on the tablet which was 221.00

Business

Response:

Dear [redacted],

I am having trouble locating your order in our system. Please email [redacted] with the order number a brief summary of your issue and I will resolve your issue. Thank you.

Best,

Kim

Review: I purchased a tablet from No More Rack on Nov. [redacted], 2014 which was dysfunctional. The tablet continues to turn on/off and the screen jumps constantly. I have attempted to contact via email (when you call you get no operator just states send email). The first reply stated to call tech support (which was a busy number) and if that didn't work I would be able to get a refund. When that did not work I contacted again. The second stated I was pass the time frame and could not get a refund. At which pointed I responded and said that was unacceptable. The third email stated to contact another number (manufacture) which is "not in service" and there were no other options but "be patient". At this point I have no other recourse and they have not been helpful with refunding my money.Desired Settlement: I would like to have my money back and I will send this tablet where ever I need to.

Business

Response:

[redacted],

Review: I ordered a pair of boots on Dec. *. I received them, but were too small. I tried contacting the compnay and they will not answer their phone. They want everything done by email. I have emailed them since I wanted to return the boots. I found out today that they are not returnable. I didn't see anything on the off that stated that. I just want to return the boots and get a refund.Desired Settlement: I want to return the boots so I can get my refund. I will not be buying anything else from them again. I finally found the business has an F rating from you.

Business

Response:

Dear [redacted],

Your initial order was placed on December *, 2013 for the USA Dawgs 9" Cozy Winter Boots - Assorted Colors". Unfortunately this item is not eligible for a return due to the item being final sale. I apologize for the inconvenience.

Best,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: This company is not selling the product as pictured or as described.

Product is a knock off of the original.Desired Settlement: This company has to be shut down just like flea market vendors that sell knock off products.

Business

Response:

Review: I am still waiting on a reversal charge/credit on the product I mailed back to this company. The product broke 2 days after recieving it, and it takes days to get any type of response. I even used this companies return info provided to me and my debit card still has not been issued a refund.

[Nomorerack] Re: Re: Return Merchandise Authorization #[redacted]Completed for MID Google Android 4.2 1.2GHz 4GB 7" Dual Camera Tablet PC with AccessoriesDesired Settlement: I would like my debit card credited for this product as they confirmed they did receive it thru their own RMA. Thanks for your assistance

Business

Response:

Dear [redacted].

On January **, 2014 a refund in the amount of $59 was issued to your account.

Best,

Review: THIS IS THE 1ST NOTE SENT TO THEM REGARDING THE PROBLEM. TWO PHONE CALLS AND 3 MORE NOTES SEND AND STILL NOTHING. I'VE BEEN CHARGED FOR A PRODUCT NOT RECEIVED. HELP!!

I spoke with someone from your company the other day. I was charged on December [redacted] for an item that never shipped to me. It's a Christmas gift and I'm pretty sure it's NOT arriving in time. Your customer service person said she would contact the seller to find out what happened, but I still don't have a response.

I am requesting you CANCEL this order and provide me with a FULL refund. Thank you.

Order:# [redacted]

Status: completed

Date: 2013-12-** 10:46:01

Tracking Info: [redacted]

Thank you,

[redacted]Desired Settlement: I just want my refund so that I may NEVER deal with this company again. Their customer service is absolutely unacceptable.

Consumer

Response:

At this time, my complaint, ID [redacted] regarding NoMoreRack.com, Inc. has been resolved.

(By clicking "OK", your complaint will be closed as Resolved.)

Sincerely,

Review: I ordered Vibe headphones from nomorerack.com. They are advertised (through text and photos) as Vibe brand. When I received my order, the headphones were a different (less expensive) brand (iHip). The package of the headphones was torn open and the headphones appeared to have been previously worn.Desired Settlement: I would like my money refunded.

Business

Response:

Dear [redacted]

On February **, 2014 an RMA was generated for you to return your item and receive a refund. Please provide the return tracking number for the product, once I can confirm it was received by the vendor, a refund will be issued.

Best,

Review: I ordered 2 MID Google Android 4.2 1.2GHz 4GB 7" Dual Camera Tablets from Nomorwrack.com Order number [redacted]. One was purple (the tablet I received) and a green tablet. I placed this order on December *, 2013. I was send an email saying the items were shipped on December **, 2013. With a USPS Tracking ID for only one package that contained only one tablet.(the system will not let me enter the tracking number) The package arrived on Monday December **, 2013. There was only one item in the package, it was only big enough to fit one tablet box. The next day I asked the mail carrier about the other package and showed him what I had and he said that there should be a separate Tracking ID for a second package.

I have tried to contact Nomorerack several times with no contact returned. My first contact was December [redacted]. Ticket #[redacted]. I tried to call the Customer Service phone number but it is just a voicemail telling you to email their customer service. I have followed up with emails the past 3 days. They said they would get back to me in 24 hours. It has now been almost 80 hours.

I ordered these tablets for my 9 year old twins for christmas.Desired Settlement: My desired outcome would be for nomorerack to send me the Green MID Google Android 4.2 1.2GHz 4GB 7" Dual Camera Tablet I ordered from them. I want it shipped overnight to my home address so that I have it in time to give it to my son on Christmas morning.

Business

Response:

Dear [redacted],

This letter is in response to your inquiry connected to the above-captioned matter with the Revdex.com of New York. We regret that your initial inquiry brought to the attention of our customer service department did not resolve this matter to your satisfaction and welcome this opportunity to now fully address your concerns.

It is our understanding that your inquiry resulted from not receiving an item (the “MID Google Android 4.2 1.2GHz 4GB 7" Dual Camera Tablet PC with Accessories”). On December **, 2013, we issued you a total refund to your personal account in the amount of $59.00- $59.00 for the Item as well as the $0.00 charge for shipping and handling- which we trust has fully addressed and satisfied your concerns. Please allow 3-5 business days for this refund to appear in your account.

We deeply value your relationship with Nomorerack and are committed to providing quality products with quality customer service. Nomorerack takes great care to ensure that a customer’s experience on its site and over the phone is positive and apologize if your experience was anything less than ideal.

We believe this provides a full and complete resolution to the matter and ask you to please feel free to continue to provide feedback about our services. Should you have any additional questions or would like to discuss the matter further, please free to contact me directly at ###-###-####.

Very Truly Yours,

Customer Relationship Manager

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: This company has not sent me anything pertaining to my order since I ordered it on 11/**/2013 this company took out finds for the purchased on 12/**/2014 but has yet to send me something stating when I will get my order I am very disappointed with this company I'm considering taking legal actions against this company because my money is gone and I do not have my product.Desired Settlement: I would love to get my purchase but if I can not get my order I will be requesting that my funds be refunded back go my card or in the mail.I just want to be done with is company and it should be closed down

Business

Response:

Review: I purchased a number of items through Nomorerack and they charged my credit card on December [redacted], 2013 for the entire order. To date, all items have been received; with the exception of two bedding sets for which I was charged and paid for on 12/**/2013. On December **, 2013, I received an e-mail from Nomorerack stating "Your order has shipped" (regarding the bed sets, order #[redacted]) and a Fed Ex tracking #. For 13 days, this tracking number has simply said "Initiated" with an expected ship date listed as 12/*/2013. I called Fed Ex and they have never been in possession of my package and told me that Nomorerack merely informed them of intent to ship and has not arranged pick up of the (bedding) parcel(s). So, my items have NOT shipped. Nomorerack has not been responding to my direct questions regarding this order so I can't even get a refund/cancel these 2 items. I wrote to their customer care email to which I never received a response and then I filled out a customer service inquiry to which I received a very generic, "form letter type" response. To that inquiry I did get a very slow and generic reply that all items promised by Christmas would arrive as such and their company has had unexpected growth and traffic during the holidays... I have read this countless times on their Facebook page to other customer complaints and want them to deal specifically with my order/inquiry and not give a generic "form-letter" reply. The other concerning aspect is; although they charged my credit card on 12/*/2013 for the entire order ($550), including the bedding; their "Your order has shipped!" e-mail states the order date as December ** (the date THEY sent the email, not the actual date my order was placed and credit card charged). When I ordered, their website advertised that all orders received by Dec. * would arrive by Christmas.Desired Settlement: Delivery of my order or a refund for items they cannot deliver/fulfill.

Business

Response:

Dear [redacted]

On January *, 2014 a refund was issued to your account in the amount of $118.00. Since a refund was issued, I will consider this matter closed. Thank you.

Best,

Review: I contacted them over 5 times via email and they send the same repeated email. I called their customer service that directed me to email them and have a nice holiday and hung up with zero human contact. I then went to their facebook and they proceeded to block me from contacting them because I posted how horrible they are in ruining a childs christmas and that I wanted a refund. I then later contacted their twitter and they blocked me again with refusal of help to get a refund for the two tablets missing with the same exact shipping number but being shipped seperately which makes zero sense. if they werent shipped together they shouldnt have the same shipping tracking number plain and simple. I wish to get my refund and hope that my kids christmas is saved and not ruined by these careless animalsDesired Settlement: 207.00

Consumer

Response:

At this time, I have not been contacted by NoMoreRack.com, Inc. regarding complaint ID [redacted].

Sincerely,

Business

Response:

Dear [redacted],

Below please find the tracking information for your package that was shown as confirmed delivered on December **, 2013.

Best,

Review: Company does not have my item in stock and can not inform me of when it will be instock and refuses to cancel my order and issue a refund. Pretty much simple as that. Except when I ask them for a refund they tell me the matter has been resolved, they have put in a request for their supplier of the goods to expedite the shipment of such goods but yet still can not give a date as to when shippment will be. Hello? Two words, cancel & refund. Do they not know english? Wow.Desired Settlement: Cancel the order and refund my unshipped, not in stock purchase of $120.00

Business

Response:

Review: Ordered products with this company twice, once I didn't receive any item & they accused me of not being available for delivery & advised I would need to take it up with the post office or the police, and the other time they shipped the wrong size of an item & when I returned the item they never gave me back credit to my account or method of payment.Desired Settlement: Well first of all it would be great if they would be shut down, second of all I would like to be reimbursed for the $43 that I lost through attempting to order products through them.

Business

Response:

Dear [redacted],

Upon reviewing our records, it seems that you have several account with us. I see a total of 8 orders for 13 items. If you can let me know what items you had the problems with, I would be more than happy to assist you.

Regards,