Choxi.com, Inc.

Review: I ordered a 2 packages of a 6pc cell phone charger kit total 12 and I received 2 packages of 1 total 2. It's taking to long to recieve my refund. After I sent everything I was suppose to I received an email stating they received nothing. When I checked they have received the item. I'm just tired of all the run around. order#[redacted]..Return Authorization#[redacted]-1 Please help thanks in advanceDesired Settlement: Just a refund and Revdex.com bad report

Business

Response:

Dear [redacted],

On January **, 2014 a refund in the amount of $22 was issued to your account. Thank you.

Best,

Review: ccozagari, Dec ** 02:03 AM:

A Customer inquiry has been submitted via nomorerack.com 'Contact Us' form

Name: Rocco Zagari

Email Address: [redacted]

Message: This is my 3rd email..... cancel the iReader it never came ans the tracking number is fake. As for the Dancing Water Speakers They show a Fed ex ticket was written but its not in delivery mode. If that hasn't arrived in a few days I will dispute these charges with my credit card company and contribute to all your negative comments I see all over the web

iReader Kids Learning Tablet

Color: Ireader Kids Learning Tablet

You Save: $64.00 (67%)

Tracking ID: [redacted] 2 $16.00 $0.00 $36.00

Dancing Water Light & Sound Portable Speaker

Color: White

You Save: $101.98 (64%)

Tracking ID: [redacted]Desired Settlement: Desired Settlement: Refund

Business

Response:

Dear [redacted],

On December **, 2013, the iReader Kids Learning tablet was refunded for $36.00. The speakers were confirmed delivered on January **, 2014. Please see the confirmation link below.

Best,

Review: I ordered from nomorerack.com on 12/**/13. I received an email on 12/** that my package had shipped with a tracking number ([redacted]). The tracking number supplied was from a previous order that I had placed on 12/**/13. I signed in to their site and checked my order and found a different tracking number for my package ([redacted]). I tracked that package and got an email that it was delivered yesterday (12/**). However...it did not come to my house. I went to the Post Office this morning (12/**) to inquire about the whereabouts of my package, only to be told that it was delivered to an address that is not mine (It was addressed and shipped to a [redacted])with the tracking number assigned to me). The post master pulled up a scanned picture of the package with my tracking number on it addressed to this other person at the other address. I have a copy of the package with the tracking number if that needs to be provided. I'm very irritated to say the least since this package was full of christmas presents for my wife, mother and 2 children. I sent this in hope this gets straightened out since their website no longer offers the chat option, phone calls tell you to email and email gets no response. I would appreciate your help in this matter. I can be reached atDesired Settlement: I would like the items I ordered delivered to me via expedited shipping with a correct mailing address and tracking number.

Consumer

Response:

At this time, my complaint, ID [redacted] regarding NoMoreRack.com, Inc. has been resolved.

(By clicking "OK", your complaint will be closed as Resolved.)

Sincerely,

Review: I ordered two tablets from this website. After a week, I emailed and asked when they would be shipped. I got a prompt response and was told my order was expedited. A few days later, I received an email with tracking info for both tablets (one tracking number, so presumably one package). When the package came, there was ONE tablet. I have emailed customer service four times and messages the [redacted] page with NO response. I got one tablet and not the other.Desired Settlement: I want the tablet or a refund to my card (not a store credit as I will never shop with this shady company again).

Business

Response:

[redacted],

The tracking for your missing tablet

shows it was delivered December **, 2013: [redacted].

Best,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The tracking number was for TWO tablets but only ONE was in the package. Two wouldn't even fit in the package so it wasn't as if it were accidently left out. One was shipped, not two.

Sincerely,

Review: I ordered a dog collar from www.nomorerack.com on December [redacted]. The item was supposed to be shipped within 5-8 business days according to the website. I had not received tracking information or notification that the item had shipped so I emailed the company. The company failed to reply. I eventually did receive an automated email claiming my item had been shipped with a USPS tracking number. The tracking number is not valid. The USPS website said it does not exist. I tried fedex and UPS to make sure this wasn't a mistake and neither of those had any record either. I contacted the company several times by email and after a week, still no response. I was able to search for a business phone number and when I called I just got a recording saying they would only answer emails and it hangs up. I feel like this website is most likely a scam. My card has been charged for the purchase in the amount of $10.00 prior to the item supposedly being shipped. Most companies do not do that.Desired Settlement: I would like my card refunded at this point. I feel as though the company failed to provide me with the item I requested in the amount of time promised. If I do eventually receive the item I will be happy to send it back. I would also like this posted on the Revdex.com website as a warning to other buyers about this poor experience.

Business

Response:

Review: I ordered Pacific Coast signature/Weschester Collection P3100-3 luggage in October for a Christmas gift for my husband. I gave it to him prior to Christmas and upon picking up the middle piece of luggage, the handle fell off. I contacted them many times and they say that they have only a 12 day warranty and the warranty is up. This isn't something that is used every day and when we received it, the handle fell off. We never were able to use it. We don't want another piece we just want them to have it fixed at their expense as the luggage was defective.Desired Settlement: We just want them to repair the defective piece of luggage, and it is under a limited warranty but nomorerack refuses to do so and [redacted] doesn't seem to respond back.

Consumer

Response:

At this time, I have not been contacted by NoMoreRack.com, Inc. regarding complaint ID [redacted].

Sincerely,

To: Complaints

Subject: Re: You have a new message from the New York Revdex.com. Complaint # [redacted]

Never heard from the company. What do we do now? What a shame!

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I did NOT ask for a refund or replacement. The handle fell off before I used it for the first time. I wanted them to pay to get the handle fixed and they refused.

Sincerely,

Business

Response:

Dear [redacted],

The initial order was placed on October *, 2013. You contacted customer service on December **, 2013 looking for a refund due to the handle breaking. Unfortunately this falls outside our return policy dates. This product is under a manufacturer warranty. On January **, 2014, customer service provided the contact manufacturer for more instruction. This information is also provided again here. Thank you.

For any direct issues you may email [redacted]

Best,

Review: I ordered the Bowflex dumbells for $169 from nomrerack.com. My card was charged $169. 9 days later I see that the item was cancelled and I had received no notice. I contacted nomrerack.com and they said they sold ou tof them. I asked then how was I able to put a purchase in for one.

I think nomrerack is trying to drive traffic to their site by offering these deals and not fulfilling them and cancelling them a week and a half after you order. Bait and switchDesired Settlement: I want the dumbells.

Business

Response:

Dear [redacted],

We had a unique issue with one of our suppliers and the order could not be fulfilled. On January **, 2014 a refund in the amount of $169.00 was issued to your account. Thank you.

Best,

Review: I recently purchased a 10 piece pot set from Normorerack and they sent me the wrong item...I have been in contact with them via email and internet for almost 2 weeks...Upon attempting to receive the correct item and send back the wrong item they have refused to fix the situation....One problem I have is that Normorerack put an invoice in the box they sent me, so I cannot give them any other info for a return....Their policy is that items u receive have to be returned within 2 weeks..for a store credit...I have repeatedly submitted my requests for this remedy to be addressed....this has become very frustrating because they do not supply a customers service phone number....Thank youDesired Settlement: DesiredSettlementID: Replacement

I would like Nomorerack to send me the correct item of 10 piece Cusinart Non Stick Cookwear or a refund if they no longer have that item...

Business

Response:

[redacted]

Dear [redacted],

I'm sorry to hear you received the wrong item. Unfortunately, since this charge is so old a refund to your original form of payment is not possible. Please provide the email address associated with your PayPal account and I will have the money refunded there.

Regards,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I placed 2 seperate orders for : MID Google Android 4.2 1.2GHz 4GB 7" Dual-Camera Tablet PC & Accessories using email address [redacted] One for 59.99 and the other for 39.99. The both arrived and failed to charge properly. We requested a refund and shipped the items back as instructed. We have not received a refund to the original purchasing cc at all. There is no phone number for the company to reach out to them. Only an email address. I've been emailing them looking for the refund and the have stopped responding to my emails.Desired Settlement: I just want my purchase refunded to the original cc used. in the amount of 99.98 which is the total purchase amount for the 2 tablets.

Business

Response:

Dear [redacted]

On January [redacted], 2014 a refund was issued in the amount of $59.00 and $39.00.

Best,

Review: I tried to cancel an order with nomorerack .com about an hour after I placed the order. I saw that I had until 9am the following morning per their policy. When I contacted customer service they told me that I couldn't because the order was already being processed. I questioned the customer service rep about their next day cancellation policy but she said that the order was already sent for processing. I tried to contact customer service by phone but they were not accepting any phone calls because of the "Christmas volume" I sent emails but it is days inbetween correspondences. When I did get someone to help me, they said they would be happy to process the return so I forwarded the information that they requested. After a few more days I got a reply that said it was too late to return any items. I went back and forth with customer service and then with a supervisor explaining that I have been trying to return these items since day 1 but they are refusing to take them back.Desired Settlement: Have nomorerack send me a return postage label since they would not cancel the order as requested on day 1, accept the return, and refund the purchase price to my credit card.

Business

Response:

Dear [redacted],

Unfortunately a partial refund cannot be issued because the items that you were trying to return are final sale. I apologize for the inconvenience.

Best,

Review: I received a tablet and the screen is cracked. I have called them 3 times to resolve the issue. They have gave me different stories each time I have called. I made my order a month ago. I ordered a total of 3 tablets and only received 2 of them when I ask where the 3rd one is they can't tell me because the tracking # is the same for all 3 packages.Desired Settlement: I would like to receive the tablet before Christmas due to the fact I order these for my kids as there Christmas present.

Business

Response:

[redacted]

Thank you for your consumer inquiry regarding NoMoreRack.com. Attached please find a letter detailing your complaint filed with the Revdex.com complaint #[redacted], as well as the steps taking to the resolve the issue. If you have additional questions, would like to discuss the matter further, or that your issue has not been resolved, please feel free to contact me directly. Thank you for your time.

Best,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

They did ship another tablet but come to find out it was shipped to another state and I never received it. The part that I am so upset about is this was for a child for Christmas and when I seen that they were shipping another one I didn't go by one. But two days before Christmas I find out that it was sent to the wrong place. I ave spoke with them on several occasions about the white tablet I ask that they resend me another one and with all the crap that I have been through with this order I feel that I should get the refund as well.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

At this time, I have not been contacted by NoMoreRack.com, Inc. regarding complaint ID [redacted].

Sincerely,

Business

Response:

Dear[redacted],

On December [redacted], 2013 a refund in the amount of $89 was issued. On December [redacted], 2013 a refund in the amount of $89 was issued.

Best,

Review: On June **,2013 I ordered a Zeepad 9XN Google Android 4.1, 1.2 GHz 8 GB Tablet with External Keyboard Case from No More Rack. I received my product several weeks later after being out of my home area for a period of time. It was immediately apparent that the product received was defective: it did not hold its charge and had to be constantly plugged in in order to operate. I contacted NoMoreRack customer service for instructions for a return and refund. They issued a Return Authorization # and the item was returned as directed, with assurance that a full refund ($113.82) would be issued to my Citi MC account,, along with reimbursement of the return postage of $13.58. Communications with NMR continued on 8/**, 9/**, 9/**,11/**, 12/**, 12/** with assurances, but no resolution for the refund or postage reimbursement. (I have copies of most of my emails to NMR) Looking for this refund to become a reality.Desired Settlement: The assured full refund of $113.82 for the returned merchandise, plus the promised reimbursement of postal cost of $13.58~~for both of which I have receipts, would be the desired outcome. If any copies of emails or receipts would be helpful, I'll be happy to fax copies to you. Thanking you in advance for your efforts in my behalf~~[redacted]

Business

Response:

[redacted],

Review: I ordered a set of sheets from this company and when the order was delivered it contained a comforter set. I emailed the company and I received the standard email that was order was delivered. I called the 800 number but only got a recording that requests had to be emailed. I searched the internet and found a 855 number and called it. After finally convincing them I had not received what I had ordered and explaining that I WOULD NOT be paying return postage, they issued a postage paid label. I sent the order back and have a tracking number that shows the order was received in their warehouse on 12-**-13. It is now 1-**-14 and they will not issue a credit to my credit care until they can verify that the order was received even though I have proof that it was.Desired Settlement: I want my credit back on my credit card. Spoke to [redacted]1-**-14 and she said that was not possible until the warehouse verified they had received the order. It was received 12-**-13 and this is 1-**-14. This is a very poor business practice. Also they will not answer phone calls, only emails, if you are lucky.

Consumer

Response:

At this time, I have not been contacted by NoMoreRack.com, Inc. regarding complaint ID [redacted]. I have turned this over to my credit card company. I also contacted the company around 1-**-14 and was assured that it would be credited back to my account. As of a week ago, it was not, even though they admitted to having the returned merchandise (in their warehouse as of 12-**-13).

Sincerely,

Business

Response:

Dear [redacted]

I apologize for the inconvenience. On February **, 2014 a refund in the amount of $99 was issued to your account. Please allow 3-5 business days for the refund to post. Thank you.

Best,

Business

Response:

Dear [redacted],

On February **, 2014 a refund in the amount of $99 was issued to your account.

Best,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

I ordered from Choxi and they shipped the wrong color and it looks like it has been used before. I think the just closed their eyes and picked a box without looking at the color. The choices are return and not have the item for Xmas or keep and exchange after the holiday...when they could be sold out or my son doesn't get to use his Xmas gift for a month. They will not issue a credit for the error. (well they did issue a $10 IN STORE credit....like I would care to buy again). I ordered a ring, size 8 and got a size 4 in a size 8 package. (maybe it was to specify it was a $100.00 kids ring??) Then they didn't have any more to exchange for the correct size....doubt the next one would even be right. You can not talk to a supervisor. Not real happy...Bah Humbug Choxi.

Yes, this is a total scam. Do not bother to even look at their web site. You make think you are saving a few dollars but in the end you get nothing and lose every red cent you spend. It is a proxy service to nowhere, they can't even give you seller information. The computer generated response is a riot if seeking help.

Just don't bother wasting your time, however is was fun asking the computer stupid questions and waiting for the scripted reply that didn't address the original question.

Review: Unfortunately, I did not do my research on the company prior to placing an order on 11/**/2013. Lesson learned. I ordered a comforter set that came to a grand total of $61. I paid, via my Mastercard Debit card. On 11/**, the Saturday after Thanksgiving, I received two emails from them: 1) stating that the order had shipped, 2) another email (same day, hours apart) that the order had been delivered. I received no delivery. I continuously went to the FedEx page to track the order and was informed that the delivery was "Initiated." After about a week, same notice on the FedEx site, I called FedEx and was told that they received electronic packing information from Nomorerack, but no package.

Nomorerack does not provide a contact number on their website so it is impossible to call them. Even when you do find a number to call, you're told to email them. I have sent numerous emails to them and have corresponded to two separate people: [redacted] and a "[redacted] with Customer Care." They provide very generic responses but told me that I could not get a refund. I utilized their [redacted] page to inquire and send messages, I received the same responses, and then was blocked and can no longer leave comments. My younger sister also attempted to comment them via their [redacted] page and they deleted her comment as well. They do not want others to know about their fraudulent, scamming ways.

This is all very frustrating to me. I understand that $61 is not a lot of money, but I am increasingly concerned and frustrated because 1) it is $61 that I woke up every morning at 5 a.m. to earn; and 2) if you look at the comments on their [redacted] page, you'll see that they are in the habit of doing this with many other people! Many have commented re: the same or similar as I have shared with you in a nutshell. In my mind, $61 (or more or less) multiplied by the many people they are scamming, is a lot of money. They've figured out a way to scam the entire country and they use [redacted] as a vehicle (I had never heard of them prior to seeing them on [redacted]). I am also concerned because they have my financial information.Desired Settlement: I would like to have my $61 refunded to me.

I would also like to know if there is anything that can be done to stop them from scamming others. I read one comment from a single mother who had placed an order from them, which was to be a gift for her child for Christmas. She posted on their [redacted] page and was upset that she had not yet received the order and could not order anything else for her child (no money). That is wrong. That is horrible. I cannot believe there is a company here in the U.S. behaving like this, but, I guess, not everyone/every business is ethically sound/grounded.

Business

Response:

Dear [redacted],

This letter is in response to your inquiry connected to the above-captioned matter with the Revdex.com of New York. We regret that your initial inquiry brought to the attention of our customer service department did not resolve this matter to your satisfaction and welcome this opportunity to now fully address your concerns.

It is our understanding that your inquiry resulted from not receiving an item (the “8-Piece Set: Premium Quality Embroidered Bedding - Assorted Styles). On December **, 2013, we issued you a total refund to your personal account in the amount of $61.00-$59.00 for the Item as well as the $2.00 charge for shipping and handling- which we trust has fully addressed and satisfied your concerns. Please allow 3-5 business days for this refund to appear in your account.

We deeply value your relationship with Nomorerack and are committed to providing quality products with quality customer service. Nomorerack takes great care to ensure that a customer’s experience on its site and over the phone is positive and apologize if your experience was anything less than ideal.

We believe this provides a full and complete resolution to the matter and ask you to please feel free to continue to provide feedback about our services. Should you have any additional questions or would like to discuss the matter further, please free to contact me directly at ###-###-####.

Very Truly Yours,

Total RIP-OFF, lies on shipping times, 2 weeks for "processing"..... How long does it take to pull an item off a shelf?

Been almost 3 weeks, still nothing...but broken promises.

I told them to cancel order, they said they wont, and if I return it, I will subject to a substantial return fee...? Really??????

Review: I ordered a "sterling silver" ring that was advertised as being valued at over $80. The ring was so cheap and flimsy that it caught on clothing, bent, and broke the same day I got it.Attempted daily for a week to use the company site to live chat/e-mail and neither worked. Called numerous times only to find that they were not taking calls and that I had to e-mail.I did so from my personal account and never received a response. Only after I complained via their facebook page did anyone comment. I received a response asking me to send a personal message (to save face I'm sure) and a comment saying how busy they are with high call volume. That doesn't work for me! If you have time to reply to a comment you have time to address the issue. I wrote a personal message on December [redacted] and received a reply on the [redacted] saying that the "grace period" for returns had passed and that they would not refund my money.I didn't even receive the item until the [redacted] of December and I attempted to contact the next morning. The message I received claimed a 14 day grace period. Based on their claim, counting 14 days from receipt from the item would put me at 12/**, yet they denied the refund/return on the [redacted].It is very convenient that NoMoreRack dodges customers by not taking calls and not answering messages so that they can use that loophole and deny refunds on terrible items (in my case WELL BEFORE the period ended)On the [redacted] a representative from the site commented back and told me to expect an e-mail to rectify the problem by close of business. That never happened and so here I am again, starting the cycle over. Nomorerack still isn't accepting calls and the chat and e-mail links from their site don't work.At this point I am unable to comment or personal message on facebook. Maybe they blocked me although I don't know why they would considering that I never used profanity or made threats. If they did it just goes to show they have something to hide.Desired Settlement: I want the company to stand behind their product, honor their HIGHLY spouted commitment to customer service and refund my money. Based on their own claim of a 14 day grace period they should refund my money as I contacted within that given time frame.

Business

Response:

Dear [redacted],

On January *, 2014, customer service provided you with return instructions and an RMA. Please contact customer service so you may return the product to the vendor. Thank you.

Best,

Review: I ordered a $120 ring in gold and it came in silver. I sent it back on Dec. [redacted] via USPS and I have been inquiring about my money back. All I keep getting are emails stating that all orders made by Dec. [redacted] will be delivered before Christmas.Desired Settlement: The return of my $120.

Consumer

Response:

At this time, I have been contacted directly by NoMoreRack.com, Inc. regarding complaint ID [redacted], however my complaint has NOT been resolved because:

[Your Answer Here]

They are still trying to figure out what I'm telling them after going over everything repeatedly. I can never work with the same representative yet each of them keeps saying to contact them back personally. Now it has been sent to an "Escalations Dept.". They said they should have an answer for me within 1 to 2 weeks.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Dear [redacted],

On December [redacted], 2013 customer service issued you an RMA and return shipping label. The shipping label was not used and later expired. Please see the link below. If you chose to use your own return shipping method, that is fine, but we will need a tracking number to confirm that the manufacturer received the product. Please provide a return tracking and a full refund will be issued. If no tracking number can be provided, I cannot issue a refund.

Best,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: Nomoreracks customer service is impossible to reach. They claim they have 24 hour service, but if you call you are provided with a message that states due to the amount of calls received because of the holidays they are not taking calls at the moment and to please contact them via email and you should receive a response within 48 hours. This is simply not true! I have attempted to contact them several times to make a return and I get no response. I have been trying to contact them since 12/**/2013. Its return policy states that in order to make a return one must first get a Return Merchandise Authorization number from customer service, or more specifically Please note that final decisions on returns are subject to nomorerack's discretion, returns sent back without RMA's will not be processed.I am not clear as to how to make a return or if my return will be processed if I cannot reach its customer service for a RMA number. Furthermore, this company does not give you an option to return the merchandise on you own dime. It pretty much obligates you to its shipping charges. If I had known in advance that reaching its customer service would be so difficult, I would have never done business with them. It is companies like this that turn people off to purchasing merchandise online.Desired Settlement: I would like to return this product, and provided a refund in full.

Consumer

Response:

Hello, I received an email asking for additional information, but there were not questions listed under "points," please let me know how to proceed.

Thank you,

Business

Response:

Dear [redacted],

On January *, 2014 a refund was issued to your account in the amount of $29 for failing to deliver the product prior to Christmas. Thank you.

Best,