Choxi.com, Inc.

Review: In November I purchased a note book from this company. it has not arrived yet, after many emails only to get many preformed emails back. Say they are looking into it but never get an answer. unable to contact customerservice live person, it just sends you back to the prefabed emails. Now I also purchased an electric ride on toy for my grandson ......was delivered in 3 days. They charged my credit card in november. During the many emails I requested to cancel the order and put the money back to the credit card. Again never got an answer. I don't know any other way to solve it.Desired Settlement: to get a REAL response and deliver it, it's for my wife and she looks for it everyday. they have the responseabilty to deliver the item in a timely manner and have a real live customer service

Business

Response:

Review: I purchased an item through this company, and received an item that was at least 5 years old. Clearly not the described item listed on their website. However, the item was promptly removed from their site after I brought this to their attention. After placing blame on their "vendor" nomorerack customer service made no attempt to provide me with the item that I ordered. After some research I found that according to my state law- Georgia, that is theft by deception, and false advertisement. This is also not the only time that I have had an issue with this company.Desired Settlement: I want the item that I ordered, and I would like a discount for this inconvenience.

Business

Response:

Dear [redacted],

I'm very sorry you were not satisfied with the radio you received. Upon reviewing your account I see that this item was refunded to your original form of payment on May [redacted]. Unfortunately, this item is no longer available so we are unable to send out a new unit. If there is anything else I can do to assist you, please just let me know.

Regards,

Review: Hi,

I ordered 2 packs of the AHH bras from this company, I ordered a large because the size chart on the website said Large was 38-40, I am a 38, when I received them they are pretty tight so I wanted to get an XL but they said it was a final sale so I couldn't exchange them. I didn't realize it was a final sale until they sent me the link to the page where I went to purchase the items but if they say a 38 is a large but its too tight they should be able to exchange it for the right size since I just went by their chart.

Thank you, [redacted]Desired Settlement: I would just like the right size, the XL so I can wear the bras so I didn't waste my money for 6 bras and not being able to wear them.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I made a purchase on April *, 2014 with normorerack.com. Payment was taken on April *, 2014. Their website states shipment within 10-14 days and till this day I have not received my purchase. I sent several emails about this issue and normorerack.com refuses to refund the money they have taken from me. I informed them several times that I do not want to wait for them to ship another item to me that they have neglected to do.

This is what their website states:

" At nomorerack, the only thing more important than delivering amazing, in-demand products at deeply discounted prices is outstanding customer service. We make it our priority to go above and beyond for our customers, and we know how important it is for you to receive your items as quickly as possible. We aim to under promise and over deliver, and ask that you allow 10-14 working days for shipment. Although, often times, items ship much faster than this. "

Terms and Conditions of nomorerack.com states:

"Shipping

The standard ground mail service is shipped via the combined services of the United States Postal Service and United Parcel Service. Once an order is confirmed please allow up to 2 weeks for delivery. Shipping fees are a flat $2.00 per product. All shipments are sent via UPS/USPS ground service. Please be advised that shipments are not sent out on Saturdays, Sundays, or any Holidays. We do not guarantee arrival dates or times. We do not refund or credit shipping charges for any shipments. We currently only ship within the United States."

My order summary states:

"Order:# [redacted]

Status: completed

Date: 2014-04-** 15:39:31" (Though it states my order was "completed" I have not received my purchase."Desired Settlement: I only ask for the refund amount of $49.00 that I paid on April *, 2014 for my purchased item not received. They can send me a check at my address they have on file.

Business

Response:

Dear [redacted],

I'm very sorry that this item does seem to have shipped out a few days late. We do advise that items will be shipped out within 10 to 14 days and this item was shipped after 16 days (on April [redacted]). According to the tracking information, this item was delivered to you on May [redacted]. If there is anything else I can assist you with, please just let me know.

Regards,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

There are two tracking numbers they have given me. The first initial tracking number: [redacted] which does not indicate that it was ever mailed, and after sending several emails I received another tracking number: [redacted]. The new tracking says it was sent to me, however I have not received it. I have taken upon myself to contact USPS and after being informed by your customer service your business won't do anything to address this issue. (Also I received

-April *, 2014, I made purchase of $49.00.

-April **, 2014: -I contacted nomorerack.com that I have not received any kind of confirmation or updates of my purchased item.

-Terms and Conditions: "The standard ground mail service is shipped via the combined services of

the United States Postal Service and United Parcel Service. Once an

order is confirmed please allow up to 2 weeks for delivery. Shipping

fees are a flat $2.00 per product. All shipments are sent via UPS/USPS

ground service. Please be advised that shipments are not sent out on

Saturdays, Sundays, or any Holidays. We do not guarantee arrival dates

or times. We do not refund or credit shipping charges for any shipments.

We currently only ship within the United States." (nomorerack.com)

-Receipt page states: "At nomorerack, the only thing more important than delivering amazing,

in-demand products at deeply discounted prices is outstanding customer

service. We make it our priority to go above and beyond for our

customers, and we know how important it is for you to receive your items

as quickly as possible. We aim to under promise and over deliver, and

ask that you allow 10-14 working days for shipment. Although, often

times, items ship much faster than this." (nomorerack.com)

-April **, 2014: I contacted nomorerack.com and requested a refund.

-April **, 2014: I contacted nomorerack.com again to not send anything to me and refund my payment for item not received.

-April **, 2014: I contacted nomorerack.com again and begged for a refund but was informed to wait another week.

-May *, 2014: -Tracking number stated it was sent to my home but I did not received the item.

-I contacted nomorerack.com customer service and I was informed me to contact the USPS.

The dates shown above does include other emails I had sent to them in regards for my refund demanded. The amount of times I emailed nomorerack.com exceeds 10 emails sent from both of my two of my personal email address along with their website contact.

I did not received my purchased item and nomorerack.com have failed to uphold their contracted agreement of "14 days or less" as stated by their Terms and Conditions and Receipt Page. I refuse to take loss of $49.00, it is not fair that I should suffer a financial loss for nomorerack.com shoddy business practice and blatant disregard of customer care.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Dear [redacted],

If the items shows delivered and has still not been received it must have been stolen before you were able to receive the item. I have went ahead and issue a refund for this item back to your original form of payment. Please allow 7 to 10 days for this refund to be reflected back onto your account. I would suggest you consider filling a police report on this theft. If there is anything else I can do to assist you, please just let me know.

Regards,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I began purchasing product 1/**/13. !st off the company sent me the wrong tablet, instead of a 7" they sent a 4". I called the Customer Service dept. & I returned the tablet as instructed by a customer service rep, along with other items I was told to place in the same box, two chains. I also sent the copy of the return receipt via email back to the company, which they confirmed receipt of. On 1/[redacted]/13 I had not received my refund of the items returned. I ordered another chain of heavier quality to which I kept. For all items I purchased I used my Bank of America account debit Visa card. After several calls to their customer service line & e-mails I received a credit on my No More Rack account instead of back to my Bank of America account, in the amount of $93.00 dollar instead of the $103.00 I spent + shipping fees of $9.15 & returned. I called the company again & had the rep. review to see why I did not get my full refund & why I did not get it returned to my original account of purchase, Bank of America. The rep. stated he would look into it and e-mail me back. Instead of insisting on my refund & never purchasing from them again I trusted them & placed another order for a 10" Google tablet & case on 3/**/13 for a total of $211.00 dollars & used the $93.00 dollar credit toward the purchase. I received an additional $19.15 in credit for one of the chains I returned & the return postage I paid out but still had a $10.00 credit not received, so I called again & spoke with another rep who stated he would look into it & get back with me. On 3/**/13 I purchased a keyboard in case for $31.00 dollars & used the credit for $19.15. I received the tablet, charged it & worked on it for about 2 hours & when I tried to use it the next day it turned on, froze up & then nothing. I called the company again & was told I would be e-mailed an RMA number for each item I need to return. I was returning the tablet, case & keyboard case. I received the e-mails & each item had to be returned to a different location so the shipping fees totaled $16.80. To this point I have spent $365.00 (includes $10.00 for chain I kept & $10.00 for headset I kept) total of $345.00 outstanding, plus the shipping return fees of $16.80 + $9.15=$25.95 + $345.00= $370.95 & at that point had received a No More Rack account credit for $93.00 + $10.00 for product & $9.15 for shipping fees, a total of $112.15. I received a cash refund back to my Bank of America acct. on 5/28/13 for $118.00 but they owed me a refund of $370.95. Remaining refund outstanding is still $252.95. I was told that everything but shipping fees would be or could be refunded back to the original source used for purchase, which was my Bank of America acct. so I should have a No More Rack acct. credit in the amount of $25.95. So $252.95 minus $25.95 leaves a remaining refund balance due of $227.00 to my Bank of America acct. In May I received a No More Rack acct. credit of $13.00 for one of the 1st chains I purchased, to which I used the credit on 5/**/13 to purchase 2 crosses with chains & a rope chain, all to which I kept. This should leave me a No More Rack acct. credit of $12.95 & a cash credit back to my Bank of America acct. for $227.00. I spoke with a customer service [redacted], [redacted] @ [redacted] today, 11/[redacted]/13 who told me it has been too long since I purchased to receive a cash refund for returned products & that all that would be owed to me would be $93.00 on my No More Rack acct because that is the credit I used for my purchase. All I did was repeat the same thing I have been talking to them about for months that I purchased the original products with my Bank of America acct visa & that is where the refund needs to been refunded to. I was told to send another e-mail to their customer service line & explain what I want from them, she couldn't help me anymore. All they talk about in their e-mails is customer satisfaction is their goal, they'll look into it, they need more information, etc..Desired Settlement: I want what is due back to me which is $227.00 cash into my Bank of America acct & a No More Rack credit for $12.95, as soon as possible.

Business

Response:

Review: Item ordered for Christmas was promised for delivery. Item has yet to show up. I have requested a refund and was told my case would be reviewed. Since then all requests and emails have been ignored by Nomoreracks.Desired Settlement: Refund of purchase price to my debit.

Business

Response:

[redacted],

Review: My wife and I ordered two tablets from this website. We were notified that they had both been shipped under the same tracking number, but only one of them arrived. Since they were both under the same tracking number they should have come in the same package. After inspecting the item it is not even the one we purchased. A case was opened with their customer service and after not hearing anything from them other than a canned response tonight we received a notification that the service request has been closed. After doing further research on this company we decided to dispute the charge with our bank since their track record seems to be awful.Desired Settlement: Since I am going through my bank for a refund I don't expect any money back from them. I would like to be able to actually get someone from customer service so they can explain how I can return their garbage. I really think something needs to be done about this company. From what I have read they have far too many issues with customer service. As someone who works in retail I am kind of embarrassed for them.

Consumer

Response:

At this time, I have been contacted directly by NoMoreRack.com, Inc. regarding complaint ID [redacted], however my complaint has NOT been resolved because:

[Your Answer Here]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

[redacted],

Below please find the two separate tracking numbers for each tablet, both were confirmed delivered. Since you recieved both products, I will consider this matter closed. Thank you.

Best,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

So if I order an apple and you send me an orange then provide a tracking number there is not a problem? I don't understand how you people are even in business with the number of complaints you receive.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

[redacted],

Thank you for your comments and concerns. Since you cannot provide me with the requested information, no further action can be taken on your account and I will consider this matter closed. Thank you.

Best,

Review: I had 4 separate orders

Order 1 shipped right away took 7 days to arrive was what I expected and paid for

Order 2 Shipped a few days later arrived and was a watch I ordered but only wrapped in plastic and put in a mailing envelope but was what I ordered

Orders 2 and 3 were given USPS tracking numbers on December **, 2013 but have never entered the USPS system they will not accept phone calls and all my emails are replied by automated responsesDesired Settlement: Just want my money back

Consumer

Response:

At this time, I have not been contacted by NoMoreRack.com, Inc. regarding complaint ID [redacted].

Sincerely,

Business

Response:

Dear [redacted],

Order #1: Confirmed delivered January *, 2014

Order #2: Confirmed delivered December **, 2013

Order #3: Confirmed delivered January *, 2014

Order #4: Confirmed delivered December **, 2013

Best,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. Though I would like to add that they made a guarantee of delivery by December ** for all items. Over half the order arrived well after the guaranteed date and with no response to the many attempts to contact them. They are a dishonest and fraudulent company.

Sincerely,

Review: Hello -

I ordered three items from NOMORERACK.com on 12/2*2013 - at that time they were advertising that all items ordered before 12/*/2013 were GUARANTEED to be delivered before 12/**/2013. The items ordered were android tablets, in three different colors. (blue, red, and silver) I was provided with one USPS tracking number for all three tablets. On 12/** I received a package that contained one tablet, the blue one that I ordered... I did not receive any additional packages from the company on that day. I sent an email to the customer service department requesting the additional tracking information for the other two tablets that I ordered, and received a canned response stating that they were in the mail, shipped in separate packages, but not to worry because they were guaranteed to arrive by 12/**. On 12/** I received another package, it was a tablet, but it was purple - not a color that I ordered. I spoke with a customer service rep on the phone, who assured me that if I took pictures of the item, and emailed them in, we would receive both of the missing tablets before 12/**.

It is now 12/** - I have already shipped back the purple tablet, and I have never received either of the two additional tablets I ordered. When speaking with a customer service rep - they are now stating that they can give me an instore credit - they will not refund my money - and will not provide me with any additional tracking information.

I firmly believe that they are running a scam operation - and I truly feel that someone, an agency such as yourself should step in and help out other consumers who have been duped by this company.Desired Settlement: I want the silver and red tablets that I ordered. Thats all! I just want the items that I paid for - or a full reimbursement of the cost, back on to the debit card I made the purchase with. They offered me in store credit, after this ordeal, I never plan to purchase there again - so in store credit does me absolutely NO GOOD.

Thank you for your help and assistance in this matter.

Business

Response:

Dear [redacted],

On January **, a refund for $118 has been issued to your account for failing to deliver the product before Christmas. I apologize for the inconvenience.

Best,

Review: My husband placed an order on 12/**/13. He purchased the CuiZen 8 Cup Rice Cooker with Steam Tray. His order # is [redacted]. His shipping confirmation # is [redacted]. His order was supposed to be delivered BY 12/**/12.We have STILL not received this item! It was supposed to be a Christmas present. At this time we simply wish to cancel this order and be refunded but we have attempted to contact the "24 hour 7 days a week customer service" team to no avail. We called the customer service number but received a message that says due to high call volume we would have to defer our complaints to their email. We tried to "live chat" but an error message stated that the live chat account is no longer active. The item was GUARANTEED to be at our house by 12/** but today is 1/* and we STILL do not have the item! Hoping that they will eventually return a reply to my email but with so many complaints staked up against them I highly doubt I ever will. I wish we would have checked their Revdex.com score BEFORE placing the order! :(Desired Settlement: We would simply like a full cash refund for this item (not store credits) issued to the credit card that was used at the time of the transaction. That should include any shipping charges incurred.

Business

Response:

Dear [redacted],

On February **, 2014, a refund in the amount of $37 was issued to your account for failing to deliver the product prior to Christmas. Please allow 3-5 business days for the refund to post to your account. I apologize for the inconvenience. Thank you.

Best,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Thank you for your efforts in resolving this dispute. And I would like to thank Nomorerack for rectifying this situation for us! I do wish that there would have been better customer service but the fact that they have refunded us reflects back to their integrity. Thank you.

Sincerely,

Review: I returned merchandise in 2012 for a full refund. I have battled with this company for months. I was told I had a refund of 80.00 on my account. I tried to get my refund. The company will not return my refund or the merchandise. I have a history of emails saying that I had a credit on account. this company has my money and will not refund

Product_Or_Service: jewerlyDesired Settlement: DesiredSettlementID: Refund

complete refund

Business

Response:

Dear [redacted],

I am having trouble locating your order in our system. Can you please provide me the order number that is associated with your complaint so I may better assist you? Thank you.

Best,

Review: I ordered merchandise online at nomorerack.com on 11/**/13. Only a portion of the order (with a total value of $38.00) was delivered. Via email, nomorerack.com promised to deliver the rest of the order (value $179.00) to me on 12/**/13. The merchandise was never delivered. Fraudulently, nomorerack provided a FedEx tracking number on the unreceived portion of the order. I have checked repeatedly but the FedEx tracking number does not show that the item was ever shipped nor does it show any other shipping activity on unreceived portion of my order. In addition, nomorerack charged my credit card on the day of the order rather than appropriately waiting until the shipping day to charge to the credit card.Desired Settlement: I would like a refund to my credit card for the unreceived portion of my order in the total of $179.00.

Consumer

Response:

At this time, my complaint, ID [redacted] regarding NoMoreRack.com, Inc. has been resolved.

(By clicking "OK", your complaint will be closed as Resolved.)

Sincerely,

Review: I ordered a tablet it was defective. the quality is poor, the camera do not work and most of the time it will not power onDesired Settlement: To refund my account

Consumer

Response:

At this time, I have been contacted directly by NoMoreRack.com, Inc. regarding complaint ID [redacted], however my complaint has NOT been resolved because:

This is the response that I receive:

Hello [redacted],

Good day from Nomorerack! Always here to help.

This is to give you an update regarding your order

Please be advised that we have already made contact with the vendors and we have received the feedback. We have confirmed that the item is under warranty. Please call or fill out your information at [redacted] for assistance. Toll free number is 1[redacted]. Open Mondays - Fridays, 9:30am-6pm EST.

Rest assured, we are doing the best we can to have this matter resolved the soonest time possible. Please let me know if I can be of any further assistance.

At NoMoreRack, customer satisfaction is our main goal!

Regards,

[redacted] with Customer Care

Nomorerack - Everything you love for less

I have tried to call and I can not get an answer

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Dear [redacted],

Your initial order was placed on December **, 2013 and confirmed delivered on December **, 2013. Please see the confirmation link below. You first contacted customer service on January **, 2014, outside of our return policy. Customer service provided the information to contact the manufacter for a replacement or refund because the product is still under warranty. I will provide that information again here, thank you.

*

Please call or fill out your information at [redacted] for assistance. Toll free number is [redacted]. Open M_F, 9:30am-6pm EST.

*

Best,

Business

Response:

Dear [redacted],

Your initial order was placed on December **, 2013 and confirmed delivered on December **, 2013. Please see the confirmation link below. You first contacted customer service on January **, 2014, outside of our return policy. Customer service provided the information to contact the manufacter for a replacement or refund because the product is still under warranty. I will provide that information again here, thank you.

Please call or fill out your information at [redacted] for assistance. Toll free number is [redacted]. Open M_F, 9:30am-6pm EST.

Best,

This is the worst website to buy online. I order two items the first I got emails letting me know when the item was shipped and a correct tracking number. I got the item and it was delivered in its original box but it seemed as if something was missing from the package. The Bluetooth ihip was not what the description mention it is so small I thought it was a joke false advertising! Then I ordered a dv player and literally 4 hrs after I ordered it it sai it was shipped and a minute later I received another email saying it was successfully delivered which was bogus because I don't care where u order from online they never deliver ur package that quick and especially with a fake phony tracking number that says NOT FOUND there is no way to track it and it is impossible to get customer service. When I chit charged for both item it shows up differently so it is so weird and suspicious. I emailed them and they only reply by email and send u a pretend email that they will look into I and say they have to reach the manufacture partner and bla bla bla and no way around it. I better get my money back.

Review: Ordered product around 12/**/2013. Promised delivery 10-14 days. Have not received product as of this date.

Consumer

Response:

At this time, my complaint, ID [redacted] regarding NoMoreRack.com, Inc. has been resolved.

(By clicking "OK", your complaint will be closed as Resolved.)

Sincerely,

Review: I purchased a tablet keyboard after reading in the item description that it fit most tablets. No mention was made any the exceptions for tablets at the time I made my purchase. There was also no indication that it was a final offer. When I received the product, I discovered that it did not fit my Kindle Fire. When I contacted nomorerack to let them know, I was informed of the following: Hello [redacted], Thank you for writing in. Always here to help. I apologize but unfortunately the only information I have on this product are the details posted on the deal page. We try our best to gather as many details as possible and provide them on the deal page but at times information from our suppliers is limited. If there is anything further I can do to assist you please let me know. At Nomorerack, customer satisfaction is our main goal. Regards, [redacted] with Customer Care Nomorerack - Everything you love for less [redacted], Aug ** 09:26 pm (EDT): I ordered the tablet keyboard and when I read the description, it said would work with most tablets. Now I know that it does not work with Kindles, because it now says so in the description. (See below). This information was added after I placed my order. "• Note: 1. For some tablet PCs without standard USB port, you need an OTG adapter (included) to connect the tablet with the USB keyboard for use. [redacted] Final sale Just wanted you to know. [redacted] I reviewed the item again and the language was removed about the tablet keyboard not compatible with Kindle. The only thing left was the "final sale" indication. It read: You should be able to use your tablet with the same ease of operation that you have with your home workstation. If you find you've never really warmed up to your tablet's touch-screen keyboard, take a look at this external tablet keyboard case. It features a conventional keyboard that's a snap to connect to your tablet via USB, a stylus pen for no-smudge screen navigation, and a durable fold-over leather case with magnetic closure clip. Keep your tablet safe, and operate it with maximum convenience. Want to know more? • Material: genuine leather • 7" tablet case with external conventional keyboard • Includes stylus pen and USB cable & 2 mini and micro adapters for connecting keyboard to almost any kind of tablet • Retainer sleeves for stylus and cable • Back stand for easy-set viewing on any surface • Available in your choice of Black, Pink, Purple, or Red • Final sale Now, I would call that bait and switch or just plain old misleading. It is a very inexpensive item, but it is the principle of the thing. No company should be able to sell an item based on false information, let alone get away with it. Thanks. [redacted]Desired Settlement: I would like a refund for the purchase price.

Business

Response:

Item shipped the same day. Arrived promptly. Perfect condition. As described and at an awesome price!

Review: after placing an order online the company had called and requested I send them a photocopy of my license for verification and after refusal to do so due to privacy / personal security concerns, they had asked for a copy of some billing statement. After explaining to them I am unwilling to give personal information and that my billing address and shipping address matched within the order they proceeded to continue to ask for personal items for verification.Desired Settlement: I am not just requesting a policy change to better work within personal security but I am also asking for a full apology letter that would state that they have asked for information that has not been stated in their privacy policy found here: [redacted] I was recently called by a [redacted] in their system that had stated that they ask for this information on any purchase over $300 because their fraud team has a set flagging at that pricing to collect such information. As this is not stated within their privacy policy I had refused to give the information. I have also refused to give this information because it goes against all online purchase best practices for security. This site is "secured via" etrust and etrust does have security measures in place also. Together asking for a persons id card or billing statement to verify the person is who they say they are is not a great practice especially when the billing and shipping addresses match and can be verified against the card information during the EFT.

Business

Response:

Dear [redacted]

I'm sorry that are you unhappy with our fraud policies. Your order was flagged by our automated fraud prevention tool. When this happens we request additional information from the customer to ensure that the appropriate party is making the purchase. Providing this information is of course optional but we must cancel and refund the order if this information is not provided. Please keep in mind that these polices were put in place to protect consumers from their cards being used without their authorization. Upon reviewing your account, I see that your order was cancelled on November [redacted]. A refund was processed on the same day and should already be reflected back onto your account.

Regards,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The world today has better means of verification of billing/shipping address confirmation to ensure those that are ordering are also being shipped to without the use of asking for personal private information. As a computer security engineer with over 15 years experience, the informtion I was asked for is what is being used on the black markets obtained by such manner as you have requested. This in return is being used as identity theft which can be and ghas been far worse off than the credit purchase. Asking an individual for a copy of their drivers license or a bill with their information on it has been deemed in many states to be an alert for identity theft.

My ask is that you reconsider your security practices and better align to that of the current working electronic world. This will boost sales (I'm sure), and it will also provide confidence in your consumers. Currently your site does not even describe the information being asked and the purpose of said information. This would make asking for the information illegal as it is not clearly stated the purpose of and what information. Please once again accept that you are using illegal practices to obtain verification of your consumers identity.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: I ordered TWOMID Google Android 4.2 1.2GHz 4GB 7" Dual-Camera Tablet PC & AccessoriesColor: Purple/ChocolateFrom the moment we opened them on Christmas morning they have not wanted to work correctly. They shut off, overheat and shuts off and/or will get a scrambled screen and freeze and also will not keep a charge for more than 10 minutes before the battery is showing red. We've attempted to charge them the full 4 hours as suggested on the user manual, but no luck.So far with the delivery issues I've had with this company and now this, I'm not impressed. But I have a heartbroken little girl and little boy wonders why Santa sent them bad tablets.I've been TRYING to contact someone at this company through NUMEROUS emails and failed phone call attempts. All I get in return are automated emails pertaining to NOTHING I am saying and one with a disconnected phone number for the manufacturer. Not to mention they offer FREE shipping on your first order... NOPE, I was charged for shipping. So false advertisement.Desired Settlement: DesiredSettlementID: Replacement

Replacement and possible refund. Due to all the run around, false advertisement and "Error" numbers and emails I received from their automated emails. This is no way to run a large business.

Business

Response:

[redacted]

Dear [redacted],

I'm sorry to hear that the tablets you received were defective. I have processed an RMA for both items. You will receive two emails for each item, one with a return tracking label and another with instructions on how to return the item. Once the items are received back a refund will be processed for this item. If there is anything else I can assist you with, please just let me know.

Regards,

Review: An employee of ours purchased sheets through a [redacted] ad from NoMoreRack.com and every person in our contact list was spammed from NoMoreRack.com. We are a business and our customers are very important to us and we are very concerned that their privacy was invaded.Desired Settlement: We would like NoMoreRack.com to explain to us how this happened and what they are going to do to remedy this problem.

Business

Response:

Dear [redacted],

I apologize if anyone received any unwanted emails. Our Share & Earn program is a voluntary program where customers can send a $10 nomorerack credit to their contacts and also receive a credit themselves whenever one of their contacts make a purchase. The customer is asked if they would like to take part and must provide the password to their email account in order to proceed. Two emails are sent to each customer. One informing them of the credit and a second reminder a few days later. No additional emails are sent after this. If you have any additional question regarding our Share & Earn program, please just let me know.

Regards,