Choxi.com, Inc.

I placed an order for Christmas on 12-*-15 for a Fitbit HR charger and was told any order placed before 12-** would arrive by 12-**-15. Immediately my credit card wS charged the $120 for the item but After a week of no shipment notifications I called 2-3 times the next two weeks to obtain a status update. Each time I called I got the same canned response that I was guaranteed shipment by 12-**. On 12-**-15 I received an email telling me my item could not be fulfilled!!! After talking to a manager they just said sorry - but there was nothing they could do. So I had no gift for my daughter Christmas Day.

Review: I ordered a tablet from your website at the end of November, received itabout a week before Christmas, used it about 4 times, and the screen justwent white out of no where. There has been no liquid damage nor has it beendropped. I t came with a 1 yr warranty slip, which asks for a serialnumber, but there is no serial number on the device or the box. I alsobrought one for ny husband and his device is working fine. my device has asticker on the back it reads: [redacted]. My husband's doesn't havea sticker on it at all. I am so upset about this, I paid 59.00 for a pieceof [redacted] ! This is the second issue I have had from your merchandise.The first was when I ordered my husband's device and it came late and it was tge wrong color.When I contacted customer servicethey told me to send it back,which I was not happy with being that the device was already delivered late and was his birthday present. When I requested some sort of credit to be applied to mya ccoubt due to the inconvenience and the order being wrobg I was told no. Whenwill the disappointment end ? I knew it was to good to be true ! I wouldlike my money back. This is outrageous!Desired Settlement: I would like my money back or a replacement. When I looked on nomoreracks.com returns policy it said that I would have to pay for the device to be shipped, I would be refunded less shipping, so that means they are making people pay to ship their defective products back to them then taking it out tge refund ! Why should we have to pay twice ? Its wrong.THEY ARE WRONG.

Consumer

Response:

At this time, I have not been contacted by NoMoreRack.com, Inc. regarding complaint ID [redacted].

Sincerely,

Business

Response:

Dear [redacted],

On December **, 2013, customer service provided you with instructions and a return shipping label on how you can return the product to the vendor. This information was again provided on January [redacted] and *, 2014. Please follow the instructions, if not, I will consider this matter closed. Thank you.

Best,

Business

Response:

[redacted],

On March [redacted], 2014 the RMA was issued to your email address and is included again here.

Best,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: This company has terrible customer service. I ordered a portable usb charger and the item got so hot, without being plugged in for 2 days, that it started melting. I contacted the company and they said I had to contact the distributor first, then come back to them for a refund. The distributor told me that because the item is hot, I don't need to send it back and he even offered to send a replacement. I said no thank you to the replacement, the item could have burned down my house. Nomorerack insisted I send it through the mail, but to let the post office know that it's very hot. I emailed them what the distibutor said and they still insisted I send it back. I eventually got a credit for about half the amount of the item and when I went to use it, I had to spend $30 on their site to allow me to use the credit. When I chatted with customer service, she said that credit isn't a credit until I send it back. Well, the item got put into a bucket of water and throw out, I was not keeping a burning hot item in my house. Nomorerack has terrible customer service. I've bought other items from them and it' [redacted] or miss on quality. I refered my mother to the company before my issue, she bought 2 PURPLE tablets and they showed up WHITE. They can't get their stuff straight and emailling them is frustrating because they copy and past veribage out of templates.Desired Settlement: Send my refund back to my method of payment. Its such a little amount that it doesn't kill me if you refuse, but it's the principle of the matter. You say you strive on customer service, it doesn't appear that way.

Business

Response:

[redacted],

On March **, 2014 a refund was issued to your account in the amount of $9. Please allow 3-5 business days for the funds to post to your account.

Best,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I ordered boots from their company on november **, 2013. I never received them. First they told me it was a holiday delay. Then they told me they were delivered december*,2013 . But I never received them and they were unwilling to help solve the issue.Desired Settlement: At first I wanted a replacement item but after the bad customer service, I would like a refund.

Business

Response:

Dear [redacted],

I apologize for the inconvenience. On January *, 2014 a refund in the amount of $17 was issued to your account. Thank you.

Best,

Review: I have a complaint against NoMoreRack.com

What do I do when they will not help me at all?

So frustrating and upset.

I bought 2 pair of boots for Christmas gifts for my daughters. It took for ever to get here and no one could even assure me they would get here on time (they did arrive for Christmas luckily). They were tried on on Christmas day and were too small. I have not been able to contact anyone by phone (recording). No one answers the 24 hour chat and the email is slow. The day I finally heard from them would be 14 days from Dec. **...which is ridiculous since there is New Years in there and two weekends (not business days). They say that they only will return within 14 days (no where did I see this on the site) It doesn't allow you to return and item unless you talk to customer service. (they also say you can't return this item also I do not see this anywhere and they are still selling the same item for the same cost) There is no information on their website except that I need to contact them which is nearly impossible. I have emailed over and over and they will not let me return the boots. I had just wanted to exchange them for a bigger size. Today February [redacted]the boots were worn for the very first time. Worn to school and back...while at school the sole began coming off the shoe...ONE DAY OF WEARING MOSTLY INDOORS! Ridiculous. How can we get our money back and stop this site from ripping off customers? I now see all sorts of complaints against this company! Please tell me what to do! This is the first time I have gone to the Revdex.com...but I am so upset with their ethics and that so many people are being ripped off from this site! Please help me!

Company info:

Phone: [redacted]Desired Settlement: I want my money back and to never have to do business with them again. I want them to be a company with ethics. I want them to be in trouble for being dishonest and unethical.

Consumer

Response:

At this time, I have not been contacted by NoMoreRack.com, Inc. regarding complaint ID [redacted].

Sincerely,

Business

Response:

Dear [redacted],

Please email [redacted] the order number, a brief summary of the complaint and the name and email address associated with your pay pal account and I will issue a refund of $40. Due to the length of time that has passed, our system does not allow refunds to the original form of payment.

Best,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I have sent them an email 2/**/14 but have not heard any thing as of yet!!!!! If they respond that is great! If not...

Sincerely,

Review: I have been trying to return shoddy merchandise ordered thru the web site and have not gotten a valid respond.

I have been asking repeatedly for an address to return the shoddy merchandise and have been ignored.

When I call the "customer service" number, I receive varying messages from "we're not open" (even though they advertise as 24 hour service) to "we cannot accept phone calls."Desired Settlement: Full credit card refund of $42.

Business

Response:

terrible costumer service. scammed me out of two iPads which came faulty and was told to return still no refund almost a year later.

Review: I received an order of clarisonic replacement brushes, poor quality and not as advertised. Customer service tells me this item is non returnable.

I purchased (by internet order) 4 sets of clarisonic replacement brush heads. Order #[redacted] on 1/**/2014. I received the order 2/**/2014. The brushes are packaged in plain white boxes and are very poor quality. They are not clarisonic compatable or near the quality. NoMoreRack advertised these to be a 86% savings, great quality and 100% customer satisfaction. I have corresponded by email to Kathy H customer service representative with NoMoreRack. She has informed me this product is non refundable and there is nothing she can do. She stated the company does not have a procedure in place to take the order back and credit my credit card because this item cannot be returned. I am extremely disgruntled about this situation given the false advertisement of 100% customer satisfaction guaranteed. I am requesting the company credit by credit card and I will send the items back to them. I do not care to do business with a company that sells poor quality products when I am led to believe the products are the same yet discounted.Desired Settlement: Refund on my credit card. I also want them to send me a shipping label so I can return the product as I do not feel I should have to pay the shipping.

Business

Response:

Dear [redacted],

I apologize for the inconvenience, but this product is marked as final sale and is ineligible for a refund. Please see a link of the advertisement below for confirmation.

Best,

Review: I order two google tables on the 11/**/13 and have not receive my items. The company refuse to give me a reason why I have not receive my item.Desired Settlement: I want a refund.

Business

Response:

Review: I ordered a tablet from this company on November **, they took the money immediately through my Paypal account, but failed to send any tracking information. After contacting the company several times they sent me a tracking number that appears to be fake, there has been no movement on the item and the delivery date on the tracking number is 12/**/2013 but I have not received anything.

this is the order infoOrder Number: [redacted]Desired Settlement: I would like to get my tablet, it was supposed to be a Christmas gift.

Business

Response:

Review: I have returned 2 different items for refund back to my credit card

[redacted] This was delivered on Jan [redacted]

[redacted]origTrackNum=[redacted]his was delivered on Jan [redacted]

I have had nothing but the run around with this company since I ordered from them Nov **, 2013. Some of the items were defective to start with and some were defective just a few days after using it. It took me weeks to get a Return Material Authorization and now it is taking me weeks to get my credit put back on my card. I have at least 80 emails etc back and forth trying to deal with them and have not been successful getting through with a phone call. It seems the company wants to keep your money for at least 1 month or longer before refunding it. I am fed up with them. I hope you can help me with this matter.Desired Settlement: I would like these items that I returned credited back to my credit card.

Consumer

Response:

At this time, my complaint, ID [redacted] regarding NoMoreRack.com, Inc. has been resolved.

(By clicking "OK", your complaint will be closed as Resolved.)

Sincerely,

Just awful.

Purchased a set of microfiber sheets for near retail price. Laundered according to directions due to chemical smell. Sheets came out with small worn spots all over.

Contacted CS, and they told me that they found it "difficult to understand" how such a thing would happen, and refused a return because the item was opened, even if defective.

E-mail exchanges lasting several days resulted in no resolution.

This company took my money for cheap [redacted] made in China, refused to honor their return policy, and then called in to question my integrity. Never again.

NOmorerack was smart to put the word "NO" right in its name.
They have NO idea what they're doing. NO customer service. NO idea how to handle order fulfillment. NO agents that can speak discernible English. NO measures to rectify matters after they screw up your order - which they will. And they most assuredly abide the mantra Just Say No when a customer calls in with a legitimate complaint.
Do not shop Nomorerack....unless of course you enjoy getting the wrong product, dealing with non-existent customer service, and waiting to get your money back. They are bar-none the worst retailer ever.

Review: I ordered Wireless Bluetooth Speakers from this company over a month ago now and they still have not arrived. The company GUARANTEED that the product would be delivered before Christmas. They also have not given me any tracking information for the item. They just keep giving me the same automated emails when I try to contact customer service about the problem.Desired Settlement: I honestly believe that this site should be shut down because so many people file complaints about not receiving their products and poor customer service. This site takes your money and then ignores you.

Business

Response:

Dear [redacted],

I apologize for the inconvenience. On December **, 2013 a refund was issued in the amount of $27 for failing to deliver the item prior to Christmas.

Best,

Review: I placed an order on December the [redacted] and after I realized that my billing and shipping address was wrong I tried to change it but they would not let me so I told them that I wanted to cancel my order they told me I had to cancel within 2 hours I had email them 30 minutes after me making the purchase it took them some time to get back with me then after I called [redacted] I talked with them and they do not refund my moneyDesired Settlement: they should cancel my order and refund me my money back and they don't deserve any more business

Business

Response:

Dear [redacted],According to my records this order was placed the morning of December[redacted]. When searching our email history for the email provided ([redacted]), I find 4 email chains. The oldest email was sent the afternoon of December [redacted] asking if it was possible to ship the items more quickly. A second email was sent that evening requesting to cancel your order. Unfortunately, at that time the order had already been sent to fulfillment so the order was not able to be cancelled.Regards,[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

After I gave them time for my items which I still have not received I asked for my refund they told me if they gave me my money back they would deactivate my account and I could no longer order from them u want my money back!!!!

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I did not speak with an officer I spoke with emergency dispatch and she said she would be unable to send am officer for my request I have been waiting for 2 months to get my money back I have tried all the steps now I need my money

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Dear [redacted],I would be more than happy to process a full refund for these items once a police report has been filed on the theft. If they are unwilling to send an officer to your residence you may need to visit the police station to file the report.Regards,[redacted]

Review: Despite many attempts to remove myself from the email list through the unsubscribe link listed in their emails, as well as, contacting customer service to be removed, I have continued to receive emails daily and sometimes multiple times per day. I began attempting to remove myself from the email list in early August and the link indicated I would be removed within 72 hours, but emails have continued. After sending a message to customer service on August **, I was again told 72 hours and again, the emails have continued. I again requested to be removed via email on September * and again was told 72 hours and to forward all emails to them after this time period. I have done so, but emails have continued to be sent to my email.Desired Settlement: I would like to stop receiving the emails that have been flooding my inbox for months without my request or permission.

Business

Response:

Dear [redacted],I'm very sorry that you received unwanted promotional emails. Can you please let me know the date of the last email you received from choxi.com? Also please forward that email to [redacted] with the subject of Attn: [redacted] so that I can have our technical team look into this issue further.Regards,Ryan

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this response will be followed up by me, but no resolution has been reached.

Sincerely,

Review: There are several issues with this business/sale. First, I ordered a Kocaso M9200 Tablet PC from the business on 12/**/2013. The site advertised that all orders placed before 12/**/2013 were guaranteed to be delivered prior to 12/**/2013. It was delivered on 12/*/2013 (this was a Santa gift for my daughter) by the United States Postal Service. Second, when I attempted to contact them regarding the fact the order had not been shipped I received a generic email stating that all guaranteed orders would be delivered by Christmas. It was not. Next, I attempted to call the number listed as their customer service number and received a recording that due to high volume of work they were not accepting phone calls, only emails. So, again I emailed them and received a similar generic email stating that items would be delivered as guaranteed. It was not. Next, I finally received the tablet. It worked for about 1 1/2 weeks and then quit turning on. I called Nomorerack as the tablet is supposed to have a warranty. The customer service representative, [redacted], told me that it did have a warranty and she would give me the number to the warranty department. She then gave me two numbers to get the tablet taken care of. While on my cell phone with "[redacted]", I used my land line phone to call both phone numbers she had given me. I was not surprised to get recordings from both phone numbers that they were invalid numbers/disconnected numbers. I told the representative, [redacted], that the numbers were invalid and disconnected and that I had called them while on the phone with her. She said "Oh, let me place you on a short hold and get back to you." I agreed and she came back and stated that she was forwarding my complaint up for urgent handling and I would receive an email stating how to handle the warranty. I have received no email. I feel this company is intentionally misleading consumers and avoids handling any complaints/issues by providing consumers with fraudulent information and bogus phone numbers to contact. They continue to mislead consumers and shovel them off to other numbers/areas in order to keep from owning up to their responsibilities to stand behind their products. In the mean time, my daughter is without her tablet, yet again.Desired Settlement: I would be content to receive a refund for the merchandise as well as the shipping and handling of the merchandise. Also, the business needs to be cited/penalized for their continually poor customer service, misleading consumers, and blatant dishonesty. Businesses should be held to a high standard of integrity and morality, including Nomorerack, Inc.

Business

Response:

Dear [redacted]

Your initial order was placed on December **, 2013. You contact customer service on January [redacted], 2014, outside of our return policy period. If the tablet is defective, you may claim the warranty for a replacement or refund. Please contact the manufacturer at the information provided below.

Please contact the manufacturer for further assistance at [redacted] or to write to [redacted] or to call Global Phoenix toll-free at; [redacted] available M-F from 9am-6pm est.

Best,

Review: I have contacted nomorerack several times to return and item, and haven't heard back.

I ordered 2 products from their site Christmas day, December **, 2013. One of the products, a set of sheets, I decided I did not like due to the color being different than the decor in my bedroom. I immediately wrote customer service via the email on their site explaining why I wanted to return the product, but did not hear back for a few days. The rep told me she needed my name email address and order number, which I sent her. This was about a week ago. And I have still not heard back. I tried calling the 1-800 number, which has a recording saying they are not taking calls due to the holiday season. Its been 3 weeks since the "holiday season". Angry, I then wrote another email to their "customer service" saying I was going to report them if I did not hear back. Again, I gave them my name, email, order number etc. Their customer service page says that they will get back to someone within 48 hours. Its been 3 days. I am now out the $50 for the sheets, which I could use for something useful since I am a college student working part time. I am also going to open up a complaint on Paypal since I paid through them.Desired Settlement: I would like a full refund of the money I spent on the sheets, and would like for them to pay for the shipping to return it.

Business

Response:

[redacted]

Dear [redacted],

I'm very sorry to hear you were unhappy with the sheets you received. Upon reviewing your account I see that a refund for this item was processed on January [redacted]. If there is anything else I can do to assist you, please just let me know.

Regards,

Review: I placed an order on December [redacted]. After the order had not shipped for two weeks, I contacted customer service. The order was then marked as shipped on January [redacted] with the tracking information stating I would get my order on January [redacted]. On January [redacted] I still had not received the order so I once again contacted customer service, who said I should see movement of the order in a few days. I still saw no movement and contacted them again on January [redacted]. They once again said I would get my order soon. A few days passed and I contacted them again. The customer service rep then decided to mark my issue as "solved" so that I would stop asking where my order was. I was then contacted on January [redacted] and was told I would not be getting my order. They gave me no reason, no solution, and this was after the order was marked as shipped I was assured by three different reps that I would get my order. I had to ask twice to get my money back. Then I asked for a credit or some sort of solution for wasting over a month of my time. They then issued me a ten dollar credit (not even half of what the order cost) that expired in TWO DAYS. I didn't even see the credit until it expired. Then I ordered a more expensive version of the item from another website. Then today, January [redacted], my order magically showed up in the mail! So now I have double ordered the same item when I was told I wasn't getting my order.Desired Settlement: I want a credit to my card for my time and trouble. My order was a Christmas gift to a family member. I had to come up with excuses for over a month to the person that didn't get their present. I spent 40 dollars on the same item under the assumption I wasn't getting this order and I want that paid for.

Business

Response:

Dear [redacted]

Your item was confirmed delivered on January 24, 2014. Please see the confirmation link below.

On March 13, 2014, $20 in NoMoreRack credits were issued to your account for the inconvenience.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

The item came a week after I was told it was NOT coming, during which time I was forced to purchase the same item from another retailer. The $20 I received was a coupon that EXPIRED two days later. Therefore the coupon was of no value. That is not a valid excuse.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: I purchased a CHI flat iron from this company and it stopped working while still under the warranty period. I contacted the company regarding a replacement and they did not see this any more, so they said I could send the product back (i would have to pay for shipping) and they would give me a credit. We wanted a replacement one, so we contacted the manufacturer directly to have it replaced under warranty. We shipped the product to the manufacturer and they returned it and told us with a letter stating that the product that was sold by nomorerack is not authentic and is not an authentic CHI, as they claimed on their website when I purchased it. I am requesting that my money be refunded immmediately. I refuse to pay for shipping again to send this item back because it is an inferior product. The company is advertising authentic items that are actually counterfeit.Desired Settlement: I need a full refund for the purchase price without having to pay for shipping to ship the item back to the company. I am willing to ship the item back if they will send me a prepaid label.

Business

Response:

Dear [redacted],

I'm sorry to hear that the flat iron you purchased stopped working. Can you please send a copy of the letter you received from the manufacturer to me via the Revdex.com for my review.

Regards,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

The company has processed a refund for the product, but I have not yet been refunded for the shipping fee that I paid to ship the product back. Here is the letter that was sent to me from the manufacturer that shows the product that I was sold was not genuine.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Dear [redacted],

Thank you for providing a screen shot of the letter. Upon reviewing your account, I see the cost of your return shipping was sent to you via Paypal on May [redacted]. Please let me know if you have not received this transfer. If there is anything else that I can do to help you, please just let me know.

Regards,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,