Choxi.com, Inc.

Review: I ordered 2 tablets on December [redacted], 2013. On this companies website they claim 24/7 Customer service. What they fail to tell you is that is email only. I requested a tracking number and have not received one. They state a 7-10 day shipping and handling time and I am well past that. Here it is the day before Christmas eve and I only received half my order. I tried to call Customer service and they tell you to send an email.Desired Settlement: I want a refund, and I will never do business with them again..

Business

Response:

Dear [redacted],

On December **, 2013 a refund was issued to your account for $91.00. Since a refund was processed, I will consider this matter closed. Thank you.

Best,

Review: I placed an order with nomorerack and was sent an item in an incorrect size. Nomorerack refuses to send me a paid shipping label to return the item sent to me in error, and refuses to provide a refund. I have informed nomorerack that this was their error and I will not be paying return shipping. They have refused to help me, and will not refund my money. I have filed a paypal case, which they refused to honor, and I was forced to escalate to a claim, which is currently under review. I have been contacted by several representatives who all say the same thing and refuse to correct their error without costing me even more money. I honestly feel that I will return the item and I will neither receive a shipping refund nor a refund of the original purchase price. I have been offered store credit, which I declined, as I will not be shopping with nomorerack.com in the future.Desired Settlement: I want a full refund of the purchase price, and a paid return shipping label to return the item.

Business

Response:

Dear [redacted],

I'm sorry to hear that you received the wrong sized item. According to our records, the vendor emailed you a return label on April [redacted]. Please let me know if you have not yet received this return label.

Regards,

Review: I purchased a MID Google Android 4GB tablet from the company on 12/**/2013. The company charged my debit card for the purchase on 12/**/2013, but did not even ship the tablet until 12/**/2013. It was a Christmas gift for my daughter so she did not open the tablet until 12/**/2013. Everything worked fine until 01/**/2014. The part where you plug in the charger fell into the tablet and the alternate charger to the device will not even connect properly to the tablet. Therefore the tablet no longer works at all. I have contacted customer service and someone by the name of [redacted] gave me a non active phone number for the manufacturer. When I replied back he has now not responded back. I then left an email on the company's Facebook page and have heard no response back from them that well. At this point since no one will assist me with getting this fixed because there is nothing I can find for a company named Irola where this tablet is supposed to be from I am requesting a full refund for this device. I am aware it is past the cutoff time for a refund, but the device was defective and your company knew this and that is why you are giving out numbers that are not active. I have been ripped off and it's not right.Desired Settlement: I would like for my money to be fully refunded for this purchase.

Business

Response:

Dear [redacted],

The initial order was placed on December *, 2013 and you contacted customer service on January **, 2014 about the defective product. Unfortunately we have a 14 day return policy, but the product is still under the manufacturer warranty. On January [redacted], and **, 2014, the manufacturer information was given to you. It will be provided once again below. Thank you.

order MID Google Android 4.2 1.2GHz 4GB 7" Dual-Camera Tablet PC & Accessories Please be advised that we have already made contact with the vendors and we have received the feedback. Our vendor confirmed that the item is under warranty. Please call or fill out your information at [redacted] for assistance. Toll free number is [redacted]. Open M_F, 9:30am-6pm EST.

Best,

Review: I ordered 8 items from the site.

FEDEX tracking number for 5 of the items, which were bed sheet sets showed that only 1 package that measured 11x10x4 and weighed 3.1 lbs was shipped. The weight of each of these bed sheet sets weighed between 3 and 5 lbs. The measurements for each were between 11x10x3 and 11x10x4. After I explained this to the company, they wanted me to file a police report in order to get a refund because the items were stolen. I then explained that I am a stay at wife and mother and I was here to receive the package. FEDEX showed the 1 package. I received the 1 package that they sent which was a plastic bag that contained 1 bed sheet set. They again tried to coerce me to file a fraudulent police report in order to receive a refund.

I asked them multiple times to simply go weigh and measure the 1 bed sheet set that I received, but they refuse, just to determine that what they sent in that 1 package is exactly the one bed sheet set. The only thing they tell me is that I have to file a police report.

I have filed a complaint with the FTC, Google Trusted Sites, and my bank. I am getting ready to file a complaint with the Texas Attorney General.

Thank you for your help.Desired Settlement: I kept telling them I wanted the items that were not sent, however now I simply want a refund for the total amount of only the items that were not shipped. $116.00

These are the items that were not received

2 - 6-Piece Set: [redacted] Double-Brushed [redacted] - King - Cream

2 - 6-Piece Set: [redacted] Double-Brushed 1800 Series Sheets - Queen - Cream

These items were received

1 - 4-Piece Set: [redacted] Dream Ultra-Luxe Double Brushed [redacted] - Queen - Cream

2 - Angry Birds Air Swimmers Turbo Electric RC Blimp - Assorted Colors

1 - Unisex Stainless Steel Titanium Waterproof LED Watch

Business

Response:

Dear [redacted],

On January **, 2014 a refund in the amount of $102.66 for two items of the 6-Piece Set: [redacted] Double-Brushed [redacted] Sheets - Assorted Colors. Thank you.

Best,

Review: I ordered two items from no more rack.com. I received the first item on 12-**-13 just fine. I then on 12-**-13 received an email from nomorerack.com saying they had delievered my second item. It also gave me a tracking number on that email. I checked my LOCKED mailbox and nothing was there. So I then looked up the tracking number and it said it was sent to CA. One I dont live in and have never lived in CA and never provided them with a CA address. So I after having to search the internet for a customer service phone number called them and get a recording saying they dont take calls and you will have to email them. I emailed them letting them know about the issue on 12-**-13 in the evening asking them to please call me. I received an email back stating she is with the email department and cant call but I can call the customer service number and they will help. I call the number that was provided thru the email and that number gives me the same message I have to email them for any kind of help. I then looked them up on [redacted] and left a posting on their wall explaining what happened . Within 10 minutres I get a reply saying I need to private message them. So I send the same information thru a private message thru facebook email yesterday and still no help. I should not have to be trying to chase someone down to help me since this is an error on their part. This was going to be a christmas gift and now because of this I will not have it for christmas! I will never order from this place again and all I want is my item I ordered and paid for!!!!!!!!!Desired Settlement: to get a phone call phone someone explaining why my item ended up in CA! And just want to receive my item before christmas .

Business

Response:

I've had a few "iffy" experiences with Choxi, but have given them the benefit of the doubt as, eventually, my issues were sorted out. Yesterday was the last straw though. I tried to place an order and it wouldn't go through. I just got a spinning wheel that said "processing". I waited 30 min, checked my email and the site to make sure the ordered hadn't been placed and then tried again. Same thing. I gave up. The next AM I checked my credit card online and sure enough, my card was charged for both orders - however, no record of those orders exist. I checked my Choxi account online and then with customer service and they said there is no record of my order(s). I told them about the charges and was told that those are only pre-authorizations - that in 5-7, I would see the charges disappear. That's all fine and good, expect for the fact that I have to wait 5-7 days for the 2 charges to "disappear" and in the meantime, they're just sitting there, eating up my available credit. When I expressed my concern all I got was an apology - no offer to help clear this up quicker and no real explanation of what happened (other than "a glitch in the system"). Not a good way to treat a loyal customer in my opinion - I certainly didn't want to try to order it for a third time after all that!

Review: On February **, 2014. I set up an account with nomorerack.com. From there, I made an order, and purchase for two Chrome Books. (Android formatted notebook computers) the item purchase was approximately $460.00. I was recieved an order confirmation within minutes of my purchase. This included an order confirmation number, as well as informing me that my item(s) would be shipped in 5-10 business days, often sooner. Today, February **, 2014. Was the 10th business day, and had yet to recieve my order. I proceeded, by contacting nomorerack.com, by telephone, and via email. On the telephone, I addressed my problem to an employee in customer service. Wich, at that time, the employee forwarded me to a [redacted]. I was unable to recieve any help or answers in resolving my problem. I was however, told they deactivated my account immediately after I made my purchase, with no logical or helpful answer as to why they deactivated my account after my said purchase. Again, I was unable to resolve my problem. I was told I needed to call my financial institution about a refund of my purchase. I also asked why they failed to communicate the deactivation of my account with me. Be it by phone, or email. I was then given yet another inconclusive answer to my question. And was told to file my concern online with their site. (Wich I had already done) Ultimately, I was left more frustrated and answerless, than I was before I had contacted their customer service. Not to mention, I still don't get what I paid for, and no resolve to this issue.Desired Settlement: A letter of apology, along with my purchased product.

Business

Response:

[redacted],

Your account was set to fraudulent due to suspicious activity. There was conflicting information provided with the order address, delivery and biliing. Due to the high purchase price, the items were refunded and you were advised to work with customer service to prove the validity of your account. On February **, 2014 a refund in the amount of $460 was posted to the card used for the purchase. Please see the transaction number for confirmation: Refund Transaction ID [redacted] $460.

Best,

Review: Ordered 4 Zeepads, only one is working, called, called, can get no where on replacement or money back.

Ordered 4 Zeepads for gifts, 3 of the 4 do not work, had to send back have another one and have been working on it all week, on hold l hr. 45 min. to try and solve this, nothing so far. Want a refund or a new one asap., do not want this one fixed as it does not work...Think I would rather just have a refund rather than spend the money AGAIN on returning it and all that stuff. Have not been reimbursed for one of the returned ones yet either. I ordered 4 and had to repeated call to get the other two.Desired Settlement: Either my money back or a replacement and all shipping and handling refunded for the inconvenience of time and money since I ordered these....

Business

Response:

[redacted],

On January **, 2014 a refund was issued to your account in the amount of $59. On February **, 2014 a refund in the amount of $59 was issued to your account.

Best,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I ordered 2 tablets and 2 chargers from nomorerack.com on 12/**/13. I received the chargers but not the tablets. I emailed them about this issue and their customer service is a joke. They said that we must file a police report to get our money back which is crazy because we never received the product. The post office said they do not have it and the cops said they cannot do anything because the item was not stolen, it just never showed up. The tablets were suppose to be my kids christmas and I didn't pay for them to not receive them. This website is a joke! I wish I would have never bought from them. What a headache!Desired Settlement: Either delivery of my tablets or my money back.

Business

Response:

[redacted],

Your package for the tablets is out for delivery, today,

December **, 2013. Please use this link to track the package: [redacted].

The vendor had sent your items out separately. We apologize for the

inconvenience.

Best,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because

Review: My Mother ordered me a bed comforter from NoMoreRack.com at $65.00 as a Christmas Gift. Once the product was received via postal mail, my Mother wrapped the gift. Once Christmas arrived, I opened the gift. The bed comforter had fallen apart at one of the seams allowing the stuffing inside to fall out. I had contacted NoMoreRack.com's customer service addressing the issue. The customer service representative advised me that because it was past the 7day return policy for defective items they would not process the return. I wrote back requesting a [redacted] review further explaining the delay to open the package was due to the fact it was a Christmas gift. The [redacted] then authorized the return of my product and had requested I respond with the order number for her to do so. I then responded with the order number and a different representative then responded stating again, it was past the 7day return policy and would not process the return. I have sent NoMoreRack.com a copy of my conversation with this said "[redacted]" authorizing the return and now there customer service is now not responding to me. This company is giving me the run around, making me speak with a different representative every time. I even called the phone number provided and the representative said they can find no record of our previous conversations and offered me a $10.00 credit, I then requested a [redacted], was put of hold for over and hour before I ended the call as I was under the impression no one was going to return to the call. This $65.00 comforter was defective and did not arrive in a condition of which it can even be used. I would like a refund for the full product price! I even requested to return it for store credit and NoMoreRack.com had been uncooperative, giving me a run around, making me speak with multiple representatives, advising me that I can return the product and then denying the request when I provided the return information. And most importantly sold me a product that was defective and that I cant even use!Desired Settlement: Refund for full product price or at the very least a store credit!

Business

Response:

Dear [redacted],

I am having trouble locating your order on our system. Please email [redacted] with the order number and a brief summary of your issue so I may better assist you. Thank you.

Best,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

All appropriate information has been provided to this business and on multiple occasions. Every time I get the same responses. The requested information has been sent one last time, but I refuse to continue to get the "run around".

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

At this time, I have been contacted directly by NoMoreRack.com, Inc. regarding complaint ID [redacted], however my complaint has NOT been resolved because:

NoMoreRack.com Inc. contacting me requesting my order number, said they needed it to locate my order. I have provided the requested information on multiple occasions. They are yet to contact me again and my issue has NOT been resolved. I have contacted the manufacture ([redacted]) of this product directly, told them about my issue with NoMoreRack.com Inc. and have resolved the issue with the manufacture directly. NoMoreRack.com Inc. was no help to getting this issue resolved. Gave me "the run around" every time. Moving forward, I will not be doing business with this company. It should be duly noted on [redacted] about the ethics of NoMoreRack.com Inc.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Dear [redacted],

Your initial order was placed on December **, 2013 and you first contacted NoMoreRack about the sheets on January **, 2014, outside of our regulated return period. I would be happy to issue you a store credit in the amount of $20. Please confirm that this would be an acceptable resolution. Thank you.

Best,

Review: Using Nomorerack.com's mobile site: [redacted] I place an order for " Sonicare ProResults Replacement Heads" the advertising image clearly displayed the name brand "Philips" and the product's Title read "9-Pack: Sonicare ProResults Standard Toothbrush Heads". In the description on the mobile site there isn't any information stating that these toothbrush replacement heads are generic, nor does it mention that these products are on any "final sale" of any sort. I purchased 3 of the 9-packs of Sonicare ProResults Replacement Heads at $16 per 9-pack using nomorerack's mobile site. Upon receiving my order (#[redacted]) I was surprised to discover that my "Sonicare ProResults Replacement Heads" were not Philips Sonicare Toothbrush replacement heads at all, but instead they are generic "Sonic Replacement Heads".

I reported my complaint to the company as followed:

I received these products after ordering them through the NMR mobile site. The mobile version does not state that these are generic heads, so I bought them based on your title "Sonicare ProResults Replacement heads" which is not want they are. They are "Sonic Replacement heads"... I am a dental hygienist and I can tell that these are not even close to Sonicare quality, I will not use these products and would like to return them.

I did check the desktop site, which does clearly state that these heads are generic (in the fine print), however this sale is 100% misleading when purchasing them using the mobile site.

Please let me know what you can do for me.

Here was nomorerack's response:

[redacted], Dec ** 08:26 AM:

Hello [redacted]

Thank you for writing in. Always here to help.

Please accept our sincerest apologies if we may have fallen short in meeting your expectation regarding the said item. Unfortunately, since the item is marked as final sale we cannot have you return the item. Items marked as *Final sale* are not eligible for returns.

Upon reviewing your account, it shows that the item marked as ""Final sale” which is not eligible for return. We can not have you return the item if it is not damaged, defective or incorrect. I apologize for the inconvenience.

For full information regarding our return policy please see our FAQs [redacted] "

If there is anything further I can do to assist you please let me know. At Nomorerack, customer satisfaction is our main goal.

Regards,

[redacted] with Customer Care

Nomorerack - Everything you love for lessDesired Settlement: Refund my credit card for my purchase. $16 per 9-pack (x3) and if the company wants their products back they should pay for return shipping since the product is not as advertised.

Business

Response:

Review: I placed an order with this company on 12/**/13. I received part of my order. When I tried to contact them to let them know I did not receive all of my order, they would not respond. I tried email, phone and their "Live Chat" link on their site. All I would receive are auto generated "Do Not Reply" emails. They would not answer the phone at all. I finally went on their [redacted] page and posted a negative review. Within minutes I got a response asking for my account information along with my order number. I sent all of this to them. The next day I got an email stating "Issue Resolved". I still have not received my product. I have been asked twice more for my account information through [redacted]. I don't think they are trying to resolve anything. I think they are just hoping I will give up. All I want is my product and I will be done with them. I don't want anything else from them. Just what I paid for.Desired Settlement: I just want my product or a refund. That is all I want. Nothing more.

Business

Response:

Dear [redacted],

On December **, 2013 a refund was issued in the amount for $18.0 for failure to deliver the product prior to Christmas. I apologize for the inconvenience.

Best,

Review: I ordered on december [redacted] and was guaranteed arrival of products by 12/**/13 and part of my order was shipped to [redacted] and I cannot get nomorerack on the phone as they ask to be emailed which i've done 20 times now. As of today 12/**/13 I still havent received all of my order and what I have received differs from the description and the pictures of the items I ordered. This has ruined my Christmas and I would like my money back ASAP and in full. It really [redacted] being ripped off and taken advantage of around the holidays and this website should be shutdown.Desired Settlement: I want my money back in full and the site shutdown so other people dont get scammed and ripped off also./

Business

Response:

Dear [redacted],

All items were confirmed received prior to Christmas. Please see the confirmation links below. Since all items were received, I will consider this matter closed.

Best,

I ordered a Ihip NFL speaker order #[redacted] I just received it in the mail but it seems like something is missing in the package it is not what I thought it was going to be like there was discrepancy in the product detail and to top it off it wasn't the correct tem I ordered Arizona Cardinals and they send be The Cubs team they do not send you what you order. A week later I ordered a Samsung BluRay Wifi DVD player order #[redacted] and they send me 4 hours later an email confirming it had already shipped? And seconds later I received another email saying my order was successfully delivered??? I have ameras in my building no package and even if I "was" delivered there is no way anyone will send you a order a few hours after you just order. I was given a fake tracking # [redacted] which I cannot track nor by email or [redacted]. They are very phony an I want my money back or item a I ordered for Xmas.

Review: COMPANY IS DECEPTIVE IN THE DESCRIPTION OF THE MERCHANDISE SHOWN ON WEB SITE, AND WHAT THEY WILL DO ABOUT IT. MULTIPLE EMAILS ARE SENT OFFERING 24/7 HELP. THERE IS ABSOLUTELY NO FOLLOW THRU.! WHILE THEY PREFACE ALL THEIR E MAILS WITH, "WE'RE HERE TO HELP", "IS THERE ANYTHING ELSE I CAN DO FOR YOU?" EMPTY WORDS.! I REQUESTED A RMA TO RETURN ONE ITEM, WAS TOLD INFORMATION FOR RETURN WOULD BE SENT TO MY EMAIL, IT NEVER WAS. WHEN I EMAILED TO AGAIN MAKE THIS REQUEST, WAS TOLD TO CHECK MY SPAM MAIL, NO RMA! THIS WENT ON FOR ABOUT 2 WEEKS, AND SUDDENLY EMAILS STOP. FROM OTHER CONSUMER COMPLAINTS I HAVE READ ABOUT, THEY SEEM TO DRAG THINGS OUT UNTIL RETURNS ARE NO LONGER ACCEPTED, BECAUSE THE 14 DAY RETURN PERIOD IS UP BECAUSE THEY HAVE WASTED 2 WEEKS OF CONSUMERS TIME, PROMISING HELP! I ALSO THINK SOME OF THE WOMEN'S CLOTHING ITEMS ARE IRS, SECONDS, REJECTS, THINGS THAT WOULD NEVER SELL IN A STORE AS FIRST QUALITY. I PURCHASED A SCARF, WHICH ON CLOSE INSPECTION HAD IRREGULARITY IN THE PRINT, A CARDIGAN THAT WAS SUPPOSED TO BE 25 INCHES LONG, IT WAS 36 INCHES LONG!Desired Settlement: TO SEE THIS SCAM TAKEN OFF THE INTERNET! THEY ARE WASTING PEOPLE'S TIME, MONEY AND ENERGY!

Business

Response:

[redacted].

On January *, 2014, an RMA and return instructions were provided to you. This information is provided once again below, please follow the instructions. Thank you.

Attn: NoMoreRack Returns #[redacted]. Tracking #[redacted].

Best,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

I WAS TOLD THAT THE RMA WAS SENT TO ME ON JAN. *. I NEVER RECEIVED IT. IF I HAD, I WOULD NOT HAVE SPENT THE NEXT 2 TO 3 WEEKS REQUESTING IT FROM THEM. THEY HAVE OFFERED TO SEND IT AGAIN, HOWEVER IT IS TO LITTLE TO LATE! I NO LONGER HAVE THE ITEM, AS I COULD NO LONGER SPEND ANY MORE TIME ON THIS MATTER. I STAND BY MY FIRST COMPLAINT THAT THEY ARE UNSCRUPULOUS. IT SHOULD NOT TAKE COMPLAINTS FROM THE Revdex.com TO MAKE THEM DO WHAT THEY SHOULD HAVE BEEN DOING ALL ALONG, WHICH IS TO CONDUCT BUSINESS AS THEY PROMISE IN THEIR COUNTLESS EMAILS. I WANT NOTHING MORE TO DO WITH THEM. I THANK THE Revdex.com FOR TAKING THIS COMPLAINT TO HOPEFULLY SAVE OTHER CUSTOMERS TIME, MONEY AND MOST OF ALL AGGRAVATION!

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: I order for a product then wait two and a half weeks to get a email when I check on the order that it still has not shipped. Now I got a email this morning saying that you guys are going to cancel the order and refund my money. After two and a half weeks I get this!!! This was my first time buying with you guys and it has been hell. Just want to let everyone know the customer service I have been receiving.

Order number is [redacted].Desired Settlement: I want the order shipped out to me, I been calling and emailing between the company email and customer service.

Business

Response:

Dear [redacted],I'm very sorry that your order was cancelled. Unfortunately the vendor was not able to fulfill this order. Since this item is no longer available the deal page was already removed from nomorerack.com. I see that a $5 credit was already added onto your account for this issue and I have just added another $10 credit. If there is anything else I can do to assist you please just let me know.Regards,[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

I had to call and email over 20 times combined. 15.00 is not worth the lack of customer service I received. I want the item that I paid for. Let me know what can be done to make this right. Thanks

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Dear [redacted],I am very sorry but since the item is no longer available and you have already been refunded I am not able to provide you with this item.Regards,[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Ythaour Answer Here] that is the whole reason of opening this Revdex.com report. Since no one should have to go thru the customer service experience that I went thru. I wasted hours talking on the phone and emails and etc. What can be done about this ?

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: I did not receive the entire purchase and my credit card was billed for the entire amount. Customer service failed to help me. I ordered 3 comforters and only 2 arrived and all three were billed to my credit card. One comforter was advertised as 3 pieces and there were only 2 pieces in the package. Advertisement misrepresented the actual contents. After over a month they would not cancel the order. They wouldn't return or exchange the other 2 comforters. I was unhappy with the color.Desired Settlement: Refund for the items that were ordered

Business

Response:

Dear [redacted],

On January [redacted], 2014 a refund was issued in the amount of $30. On March **, 2014 a refund was issued in the amount of $31. On March **, 2014 a refund was issued in the amount of $30.

Best,

I ordered a tablet for my son, it came on time in good condition. A few weeks later it stopped working, I call Nomorerack, they told me to return the tablet and sent return labels via email. They needed to inspect the tablet, it took a few days for them to respond, but they did. They sent the tablet back to the manufacturer and issued me a credit. I used the credit to order another tablet and case with no problems.

Review: I placed an order on the [redacted] of December that was guaranteed to be delivered by December [redacted]. I have not yet received the merchandise and the tracking information that I received does not provide any status information after it left their facility. I have contacted the company's customer service through email, website message, and live chat message on 3 different occasions and with no reply. Their customer service department is not accepting phone calls; you are redirected to email them with your issues. Once you email them, you are told that you will receive a reply within 24 hours. This has not happened for any of my 3 attempts to contact them. their live chat is not accepting live conversations at this time and you have to leave a message with them regarding your issue. You are also told that you will receive a reply within 24 hours. This has not happened via that means of communication as well. They have my money and I have no product.Desired Settlement: This was a Christmas present ordered a month in advance so I would like to receive the merchandise so that I do not have to do any additional shopping. Ultimately I would like to have a refund for the products as well as a refund for the expedited shipping that I paid for.

Business

Response:

Dear [redacted],

On February **, 2014 a refund was issued in the amount of $63.00 for failure to deliver the products before Christmas. Please allow 3-5 business days for the refund to post to your account. Since a refund was issued, I will consider this matter closed. Thank you.

Best,

Review: Not crediting my [redacted] account in timely manon.Desired Settlement: Refund Now

Business

Response:

Dear [redacted]Upon reviewing your account I see that refund was processed to your original form of payment for this item on December [redacted]. Please note that refunds may take up to 3 to 7 business days to be reflected back onto your account. If there is anything else I can do to assist you, please just let me know.Regards,[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,