Choxi.com, Inc.

Review: On December [redacted], 2013 I ordered 4 Android Tablets from Nomorerack.com. My order came in but I only recieved 1. After several attempts at emails and phone calls to the company I cannot get and explination as to where the rest of my order is, of which in an email sent to me about the delivery, it states its all in one package. I have been requesting a refund for the other 3 that I did not recieve, or for them to send me the remaining of my order. I have not recieved any responses. So at this point, I want a refund of my money but I cant get anyone to talk to me.Desired Settlement: I want a refund for the final 3 tablets

Business

Response:

Dear [redacted],

Your package was confirmed delivered on December **, 2013. Customer service informed you on December **, 2013 that the tablets would be shipped separately. No contact was made again with customer service. Please call or email customer service and they can update your account if necessary. Thank you.

Best,

Review: Over a $20 pair of slippers that where lost during shipping...they refused multiple times to respond or remedy, the issue.. We were redirected and forgotten numerous times..with no follow up call backs, as they had, item came with shipping ins...

Today, after finally getting to talk to a manager, it finally got resolved... So far?? We will wait and see... It was a true fight to get to manager!!! If it was a manager??previous calls would not even let us talk to manager..

My concern here is that when you talk to them, the staff, they do not know there own address,, cant answer simple questions , to get action ,or to get them to listen , you need to threaten Revdex.com,,I worry that this can end up to be a way to take advantage of [redacted], and or others that may not be as aggressive of the situation as we were!!!...

Once again, this was not just a simple call to resolve this!!!it took a lot of effort on our part!!Desired Settlement: Wake them up, so that they may not even attempt to take advantage of our [redacted], or anyone else!!

Business

Response:

Dear [redacted],I'm very sorry to hear one of your items was missing. Upon reviewing your account I see that we contacted our manufacturing partner regarding this issue when you originally contacted us. Generally we provide feedback from our manufacturing partners within 3 business days but we did experience a slight delay during the Christmas holiday season. On December [redacted] we emailed that the vendor had confirmed the correct shipping weight. Since we received no reply to this email we believed this issue was resolved. The next time you contacted us was on January [redacted] requesting to speak with a manager. Since one was not available at that time a call back was arrange. Before one and a half hours had passed you called back stating that you were unwilling to wait any longer and a manager was located to speak with you. At that time the manager looked into the matter further and decided to issue a refund for the missing item to your original form of payment. This refund should already be reflected back onto your account. If there is anything else I can do to assist you please just let me know.Regards,[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: They are refusing to exchange a defective Ipad

Acct[redacted] order date 12/**/13.Promise delivery date 7-10days. Arrived 12/** priority mail-no packing slip. One was defective. Several e-mails sent starting 1/*/14. Got a big run around I was given the manufactures # on the [redacted]. They don't answer Sent an e-mail on their website on the [redacted] Nothing from them either [redacted].The $118.00 was taken out of my checking account 12/* by no more racks The item was a blue 7" Android4.2 1.2GHz Dual camera tablet with accessories.The racking # on the original invoice is[redacted]Desired Settlement: At this point I don't want to deal with them I'de like my $59.00 back

Business

Response:

[redacted]

Dear [redacted],

I'm sorry to hear that one of the tablets you received broke. I have processed an RMA for this item. You will receive two emails, one with a return tracking label and another with instructions on how to return the item. Once the item is received back a refund will be processed for this item. If there is anything else I can assist you with, please just let me know.

Regards,

Review: I ordered two tablets (one blue and one purple) from nomorerack.com online. When I tracked my order I was provided one shipping label for both tablets. When I received my package and I opened it there was only one (blue) tablet and I did not receive the second (purple) tablet; I have the original packaging which was wrapped tightly around the blue tablet with the original shipping label glued to package, there is no way there was ever two tablets in that package. I contacted their customer service who contacted the vendor and asked me to wait. When I had waited those amount of days and didn't hear anything back from them, I contacted them again and was asked to wait again. I told them I couldn't wait any longer so they responded and said their vendor said he was sorry that he could no longer ship me the purple tablet because he was out of stock and they would refund me. I paid through Paypal so I initiated a claim with them, and the only way is for the transaction which was more than one tablet since I ordered additional items, so nomorerack.com told me they couldn't issue me a refund through Paypal because it was for the whole amount of $189.00 and I either had to close the dispute or I had to request Paypal for partial refund of $71.00. So I did that when I escalated my claim through Paypal, I told them nomorerack agreed to refund me for the one tablet and I agreed to a refund of one tablet for $71.00 (it was in our messages back and forth to each other that Paypal had access to), however when Paypal contacted nomorerack they gave them a copy of the shipping label with both tablets and Paypal closed the case. Not only did they lie about the whole issue, they are still selling that purple tablet on their website now knowing their vendor is out of stock, which is fraudulent. I think they don't keep their website updated with what their vendors have in stock which means they do this a lot.Desired Settlement: I want my money I paid for the tablet I did not received of $71 refunded back to my credit/debit card through Paypal. I have proof I am owed this money through correspondence and photos of blue tablet, original package with original label still glued in tact.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Hi, the business responded to me yesterday and offered me partial refund, which I accepted so this has been resolved. Thank you for your assistance.

Sincerely,

Review: I ordered necklaces from the company and they were not what I was expecting so, I returned them with tracking number. I returned them in the time that I was supposed to. I have sent them a copy of the receipt for proof and I even called the 800# on the post office receipt and it said it was delivered Dec [redacted]. When I contacted the company, for the second time, I said that I was going to file a complain with the Revdex.com and they replied that I was put on the expidite list. Here is the latest email contents.

"+ [redacted], Dec ** 07:50 PM (EST):

Hello Cricket,

Thank you for writing in. Always here to help.

I hope this email finds you well. My apologies for the inconveniences this caused you. Your concern was escalated to me and I understand where you're coming from. I have contacted the vendor to verify that the items were received, please rest assured that we will issue your refund as soon as the vendor confirms.

We greatly appreciate your patience and understanding. You are a valued customer and your feedback is important to us.

If there is anything further we can do to assist you please let us know. At Nomorerack, customer satisfaction is our main goal.

Regards,

+ [redacted] with Customer Care"Desired Settlement: I want my money back.

Business

Response:

[redacted],

Thank you for your consumer inquiry regarding NoMoreRack.com. Attached please find a letter detailing your complaint filed with the Revdex.com complaint #[redacted], as well as the steps taking to the resolve the issue. If you have additional questions, would like to discuss the matter further, or that your issue has not been resolved, please feel free to contact me directly. Thank you for your time.

Best,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I ordered 2 tablets from Nomorerack Nov. ** 2014. They were sent in separate packages but with the same tracking number. Only 1 tablet arrived. Because they shared the same tracking number there is no way to find the other one. I have been emailing, calling, and online chatting with them on a daily basis. I keep getting the same run around that they have to talk to the vendor, could take another 2 weeks, nothing working towards a solution. This is a Christmas give hence while I ordered so early. When I ask to speak to a manager I am put on hold indefinitely. When I email asking for a managers name, no reply. When I post an angry comment on their [redacted] page it is immediately deleted. I do a lot of online shopping and never experienced anything like this.Desired Settlement: I need my second tablet sent to me with a delivery date no later than December [redacted].

Business

Response:

[redacted],

Thank you for your consumer inquiry regarding NoMoreRack.com. Attached please find a letter detailing your complaint filed with the Revdex.com complaint #[redacted], as well as the steps taking to the resolve the issue. If you have additional questions, would like to discuss the matter further, or that your issue has not been resolved, please feel free to contact me directly. Thank you for your time.

Best,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

I have received a refund from [redacted]. Thank-you for your assistance.

Review: I was never provided with their cancellation policy during the online purchasing. When I read about this company on the internet, I decided I wanted to cancel my order. I'm sorry I did not read about them before the purchase. I contacted them within 24 hours of my purchase and I was told they could not provide me with a refund because I had not contacted them by 9am EST. I am on the west coast. This is the most pathetic excuse and worst customer service EVER. I am so sorry I did business with them. These people need to be shut down. I just lost $100. I hope they feel good for ripping me off.Desired Settlement: I want all my money back. I am going to refuse their shipment

Business

Response:

Review: The complaint is multifaceted. Both verbal and written agreements for refund were given. Prior written authorization for return of the item(s) was given. Refund of purchase price as well as shipping costs to return were indicated. Item was misrepresented on company's website as Two-pack of Superior Down pillows originally valued at $200 (based on cost of item and indicated savings) Item was crushed feathers and tag on pillow indicated such. This was discovered after several nights of a crinkling noise when I put my head on the pillow and then "feathers" (feathers and quills) poking me in the face and head through the pillow cover and pillow case. Item was finally accepted for return by Nomorerack CS due to my statement of "misrepresentation" on their website and promise on my part to take further action if they did not. (They claimed error in shipping.) When item was returned, Nomorerack claimed their vendor stated the pillows were returned in unsanitary condition and not resellable. I had already addressed the issue of "final sale" of pillows with Nomorerack CS as not being valid due to "misrepresentation. " One of the pillows was never taken out of the plastic it was sent in ... the other had been used... a week or less but not showing signs of dirt, wear or anything unsanitary. I understand this may be the termterms they use, still it is inflation. and beside the point..they could not resell it regardless due to the nature of the item.

In spite of leading every email response with ...."we are always happy to help." And closing every response with, "Please let me know if there is anything else I can do to help. At Nomorerack customer satisfactioin is our goal," I saw no evidence of sincerity in their follow through. It was lip service to the concept and excuse me, but total BS. Even supervisors failed to follow through or worse did not even attempt to satify. I must have 25-30 emails to support my claims. I finally received a refund of my $9.60 return shipping but have not received the refund of cost of pillows, $32. I informed them that there were OTHER ITEMS that I was NOT HAPPY WITH but because they put me through such an ordeal, I chose to dispute my charges rather than try to resolve other returns with them. (I am recovering from surgery and preferred not to waste either more time or energy that is needed to heal on their nonsense and games) In addition, they claim that their only recourse to refund my return shipping cost is to email them a copy of the USPS receipt and tracking number. I havent got a scanner. I offered to fax...I was told that they have no fax... (They want their customers to have scanners but a business has no fax???) I also offered to copy and mail the info....they told me that they could not receive incoming mail.... I did try to take a picture (at their request) and email it ...I could not get a readable photo of the receipt. Their solution was to take another picture. Honestly, I had lost my patience with them before I even got to that point. Customer Satisfaction was to be achieved only on their terms and there clearly seemed to be some confusion on Nomorerack representative's part about who the customer was. I also addressed that with them. This company should not be in business. Even so, it is not my aim to drive them out of business but as your assessment of them on your site says, "They have failed to correct the underlying reasons for complaints against them. " If they dont correct the problems, nothing I or any other customer can say will keep them in business. I addressed another item on Facebook with "consumers in general". I got a response fr Nomorerack offering to "turn my shopping experience around" if I would contact them on FB privately. I said openily that I doubted it would help as I had already had enough experience w/ them to prove that was unlikely. There is not a critical review on their site, product or otherwise....before mine... and even though my comments were mild, they had been removed by the next afternoon. Companies w/ the best service and products all have critical reviews on their sites for the consumer to weigh when purchasing. As promised, I have also reported them to other resources to the extent these resources allow.Desired Settlement: I will accept a complete credit card refund and something for my time and trouble. There are other items (as stated previously) that I am not happy with that should be included in the refund. I will be happy to return all items for which I request a refund if they provide a pre-paid shipping label. I am not willing to invest more time, good faith, otherwise needed energies and/or cost in satisfying Nomoreracks terms. I would also like a letter of apology from whoever runs the company (CEO) and on their letterhead. I want an apology for the ordeal they put me through as well as a promise to correct the underlying problems that generate so many complaints, (I also refer to infor on the Revdex.com site), or to stop advertising policies and goals that can not or will not be lived up to. Customer Satisfaction and happy to help are nice slogans but in my experience, that is all they are for Nomorerack. This is misleading at best. To be succinct, it for all intensive purposes appears to be false advertising. Furthermore, my experience indicates that they practice this "deceptiveness" in policy, product description and I suspect in product testimonial.

I was raised to keep my word, not make promises I could not keep, and not to smile at people and apologize and lie about how much I understood or appreciated their frustration/ordeal and then make the same mistake over and over again whether it be with that person or another.

We have a lot of freedoms in America and I am tired of abuses in the name of free enterprise, free speech and so on. I just want to see these indivuals and corporations correct these abuses or take it elsewhere. Nomorerack is at the top of that list.

Business

Response:

[redacted],

The "2-Pack: Superior European Goose Feather & Down Pillows with 100% Cotton Cover" is marked as final sale and based on the vendors response, ineligible for a refund.

Vendor Response: pillows are marked as a Final Sale. product was returned in unsanitary conditions and by law cannot be returned or re-sold.

Best,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I addressed the issue of "Final Sale" with the CS rep fr Nomorerack named "[redacted]". In the space below, I copy the interaction in which he approved the return. He also indicated at one point that this was a "final sale" and upon hearing my concern, chose to approve the return. I am returning the pillows because they are not as advertised. The quality is greatly misrepresented by your statement that they are Superior European Down. Please see origninal complaint. If by unsanitary you mean used, yes, I used one. The other was never taken out of its plastic cover. There was nothing noticably different fr how they arrived at my home. It sounds like the isssue is now between Nomorerack and the vendor of the pillows.

In my follow up email with "[redacted]" and "[redacted]" I was clear I wanted a refund to the original form of payment. This was a VISA card. I was told, "no worries" and a note would be made at your end to indicate that.

[redacted], Feb ---08:39 AM:

Hello [redacted],

Thank you for writing in. Always here to help.

We perform a thorough quality check on all items before shipment to ensure

items are shipped correctly although something must have happened during the

shipment process to cause this mix-up. I apologize for any inconvenience this

may have caused.

The best option we have would be to have you return the item as we are

required to return any incorrect items back to our supplier. I have processed a

return merchandise authorization request for you and you will receive a separate

email with the instructions to return the product for a refund.

For the return shipping, please send the item via USPS standard post. Once

shipped, please send a copy of the receipt and tracking number to [redacted]. We

will then issue a Nomorerack store credit in the amount of the return shipping

to your account. Please note that if an item is shipped in a method other than

USPS standard post your account will be credited the cost of shipping the item

via USPS standard post. Also note that there may be a chance that the item may

be returned back to sender if USPS standard post is not used.

Properly package the merchandise for return. Make sure to include the

original package and accessories or the return will not be processed.

Clearly

post the Return Authorization number on the outside of the package as well as on

a piece of paper inside the package

Send your return to the following

address:

Attn: NoMoreRack Returns #[redacted]

IMPORTANT NOTE:

The return address and RMA number, ONLY applies to

the 2-Pack: Superior European Goose Feather & Down Pillows with 100% Cotton

Cover.

If there is anything else I can do to assist you let me know. At NoMoreRack,

customer satisfaction is our main goal.

Regards,

[redacted] with Customer Care

Nomorerack - Everything you love for less

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this suggested resolution is satisfactory as a BEGINNING to resolution of this matter. Due to past experience with Nomorerack's representatives, I am willing to proceed but do so with caution. I will consider the matter resolved when Nomorerack follows through on what is currently proposed by [redacted] -- to my satisfactiion -- and my previously stated terms are either met or addressed and satisfied in some other way to which I have fully and voluntarily agreed.

Less, I be considered overly harsh, I remind you that what I went through with Nomorerack was totally unnecessary. It was a total waste of my time and a waste of energy I needed and still need to heal from surgery. There are many complaints against the company with the Revdex.com and a number of them show they went unresolved. My aim is to make an unmistakable as well as - as far as possible -- an unforgettable impression so that Nomorerack, "cleans up its act" as the saying goes. This company has certainly made an unforgettable and unfortunately unfavorable impression on me.

I will be happy to go forward and address the issues with their representative, "[redacted]" either in this forum or privately through personal email. I will leave that up to the Revdex.com to determine. What I DO NOT want is to try to communicate with "[redacted]" through a general email address at Nomorerack where the resolution of this issue once again becomes one open to comment and contradictiion by any and all their customer service representatives.

I am happy we have once again reached this point in the attempt to resolve this problem. I am somewhat encouraged and sincerely hope we can move steadily and quickly toward putting it to rest this time without further conflict.

Sincerely,

Business

Response:

Dear [redacted],

Please feel free to send any additional concerns either here or to me via the email address [redacted]. I can assure you that I am the only person with access to this email account.

Regards,*

Review: I ordered a blanket from NMR to keep myself warm, as I get sick often, also to aesthetically match my color theme. The first item I ordered took a very long time, and it was not as described on the website, the colors were not what I thought I was getting. I was allowed an exchange for another, similar blanket, via store credit. However, at the higher and additional cost, they sent me, the second time the blanket I did not want the first time. I shipped it back, asking for a refund to my card. I purchased the blanket I wanted again, a THIRD transaction, in which each delivery has taken a significant amount of time, taking two months just to get a simple item and I got the very same blanket I sent back the second time!!! I still haven't gotten my shipping nor my refund on THIS item so I have paid TWICE for the SAME item, which is the wrong item. I still do not have a correct item. In addition, on their website, via Ipad, the customer service link leads to an e-mail, phone, or chat option. I tried calling and the system is not accepting any calls. I keep trying to chat, but the system shuts down and does not connect me to a representative. There is NO possible way to talk to a live representative. The customer service, other than several different people who have no idea what I am asking or in need of, who respond, often inappropriately (nicely though) to my e-mails. They have not made it possible for me to get the correct item, which seems to be conveniently out of stock now, nor get my refunds on shipping and purchase, to my credit card. I have two different orders in dispute. I am having difficulty filling in the next order form. I can provide more documentation upon request. 2nd Transaction: 39.15, shipping to return 2nd transaction: $10.05 so total from 2nd transaction = $49.20. 3rd Transaction: $36.98 and shipping rma will cost me about $10.05 again, which has not been paid yet. I have not seen a dime of the total paid which is: $86.18. Final costs to resolve this will be about $96.50.Desired Settlement: I chose "refund" as the matter resolved. However, I think you should open an investigation, & use this as an FYI. Best case scenario, I would like an exchange for the correct item. BUT! If I send it back first, they may just send me the wrong item a third time. I would rather hold onto this until I get the correct item then send it back, but I can see how this may not be possible, so I will just settle for a refund on both transactions, not store credit, but to my card. Total of $86.18. Thanks!

Business

Response:

[redacted],

Review: On December **, 2013, I made a purchase on nomoreroack.com website for $53.00, The reason I went onto the site is because I received an email stating no more shipping for the next 3 hours. However, I ended up paying $61 because they charged me $8 for shipping. I thought no big deal, I will just email them and the situation will get resolved. Well wasn't I wrong!!!!!! It took two emails to even get a response, then they sent an email which made absolutely no sense. I replied and since then I have heard absolutely nothing. I have sent several emails with no response. The best part is that they send you an email asking how the service was and if you were satisfied. How do you send a customer a survey when you dont even response to their email. Then, about a month later, I called several numbers before I was able to speak to someone. The person on the other end was an absolute it. I felt like I was talking to a wall because he couldn't comprehend what I was saying. When he finally understood the simple problem he was very unhelpful and basically said I am sorry I am doing something us. I asked to speak to a [redacted]. He transferred me to a number that just rang. I was on the phone listening to it ring for about ten minutes before I hung up. I called back spoke to someone else where they asked for the email which I did not have. This was almost a month later!!! I get about 100+ emails a day so it gets lost after a few days. It would have been nice if the first person asked for that email in the first place. I would have sent it and the situation would have been resolved.Desired Settlement: I would like my $8 in shipping refunded since I should not have paid for shipping. IfIf they would like to apologize for this convenience to attempt to keep my business, I would like credits to use on their site.

Business

Response:

[redacted],

Review: On Dec **, 2013, I received an email that my order was shipped along with a tracking number. My order consisted of 2 tablets, different colors. The tracking information shows that my order of both was delivered on Dec **. I only received one of them and I sent an email to the company the following day. They sent me a reponse that they can see that only a portion of my order was delivered and that the other shipment is on it's way. I sent another email asking if this was the case, then why does their website state that both items were shipped and delivered with the same tracking number and my order status states that it is complete. The response to that was a generic holiday response with no direct acknowledgement of my questions or concerns. I have once again sent them another email to please respond to my questions. My order status on their website continues to state that my order with both items have been shipped and delivered on 12/**/13. I have tried to contact them at their phone number numerous times, but it continues to state that they are busy from the holiday and not taking any calls and to email them with questions. They also have a 24 hour live chat option on their website that is not working either.Desired Settlement: I desire to have a person actually contact me to address my issues and resolve my order. I want my second item delivered immediately or I want a refund of that money.

Business

Response:

Review: ORDERED 2 ITEMS ON 12-**-13....

they stated on their tracking information it was 12-**-13...

even tho they took the money out of my account on 12-**-13..

received first item on 12-**-13...

recieved second item on 1-3-14........

sheet set incomplete....pillow cases missing.....

still trying to find resoulotion n with nomorerack.com

just tired of contacting them about 10 times via message on facebook.. I have proof of that.....

PLEASE HELP

PLEASE HELPDesired Settlement: complete credit to my American Express card of apporxmiately $25

Business

Response:

Dear [redacted],

Both items were confirmed delivered, please see the confirmation links below. Since both items were received, I will consider this matter closed. Thank you.

Best,

Review: I ordered 3 iRola tablets from nomorerack.com on December * 2013. I ordered a blue, pink and green one. I received the pink one through the USPS on about 12-**-13. I then received the blue one on 12-**-13. When the mail was delivered to my house today (12-**-13) and the 3rd tablet was not delivered, I immediately called our post office. The lady there tried to look up the tracking numbers. The 2 packages I had already received had the exact same tracking number on them. When I looked at the tracking numbers on their website all 3 packages, even though they were shipped separately, their numbers were the same. The Post office then informed me that that was fraud. I have been on the phone for over 50 minutes getting the run around from their ###-###-####. When I was able to talk with somebody, they told me that they had a contract with the post office to mail in bulk that way. I told them that was fraud and they hung up on me. I have talked to at least 3 different people and have been told they their vendor will have it delivered by today. I just keep getting the run around. After 45 minutes on the phone with [redacted] (He refused to give me his last name), he then informed me that nothing could be done until tomorrow and I could call back then. I told him I was not calling back on Christmas. He got frustrated when I questioned him how their company was going to handle their Christmas delivery promise. I asked if there was a manager or a higher up I could speak with. he told me he was the manager, there was nobody else I could speak with. When I asked him for his desk number so I could call him myself tomorrow, he would only give the [redacted] number. He would never answer my question about their Christmas Delivery guarantee. If you ordered by the [redacted] of December, they guaranteed you would get your product by Christmas. dI asked what the company policy was about that, [redacted] just kept telling me he couldn't do anything until tomorrow. Very frustrating business to deal with. 1 1/2 hours later and I had no more information that I did when the phone calls started.Desired Settlement: How do change Christmas? 2 kids are getting a tablet on Christmas morning and the 3rd one isn't. I would like to receive the 3rd tablet for free.

Business

Response:

Dear [redacted],

On December **, 2013 a refund was issued in the amount of $52.69 for failing to deliver the 3rd tablet. I apologize for the inconvenience.

**st,

Review: I ordered a tablet from nomorerac, when I received it, it was faulty, I finally got permission to return it, after e-mail exchanges from.. [redacted]. "some more than 3 exchanges", that alone I find amazing. To send it back I was required to pay postage to and from. I was told I needed to take a credit instead of cash, that said I ordered another tablet and when I received it , it turned out to be a piece of junk! it would not even turn on after hours trying to charge it!!! I sent that back and would receive a credit, After a few days I received an e- mail telling me a credit was issued Ha! I checked my account and found out my credit was ZERO! I contacted them and was told that because of holiday traffic it would take longer, OK I can understand that. My experience reminds me of our government.Desired Settlement: I feel that because of my experience I deserve to be compensated for postage it cost me plus compensation for my experience. My postage was in excess of $50.00.

Business

Response:

Dear [redacted],

On December **, 2013 a refund was issued in the amount of $145 to your account. On January *, 2014 $145 in store credits were also issued to your account. Thank you.

Best,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Terrible customer service. I do not recommend ordering from this company. They do not resolve issues properly. Incompetent/unprofessional.

I made the mistake of not looking at reviews beforehand. I ordered a ring from nomorerack.com on 1-**-2015. The money was taken from my bank account on 1-**-2015. I waited until the 14 business days were up and then I sent them an email on 2-*-2015 stating that if I could not get the ring then I want a direct refund, no store credit. I got an automatic response a few hours later saying my complaint was being reviewed. Then, on 2-**-2015, I got an email saying their partner was unable to reship the order. I have no idea what that means. It also said that they went ahead and gave me the full refund and that I should see it back in my bank in 5-7 business days, BUT I actually got it that same day.

I will never order from this site again, as it was all just a waste of time and caused unnecessary bother to me and mine. I've seen other reviews that are a lot worse than my experience. I'm lucky to have even gotten my money back.

Review: I knew this gonna happpen! before I purchased the tablets it was super hard to reach them already! no phone number showed on the website and no real people can talk to you!

after I bought their 15 tablet for christamas but the quality were so low and cheap the screen was so dim totally a gabage,so I put it right back after I open one the them, right now its been 2 weeks since the package has delivered! TODAY THEY TOLD ME SOME PART IS MISSING SOME ITEM IS NOT IN ITS ORIGIANL CONDITON! [redacted]! I have bought hundreds of thousands items through online and never ever had problem!! this is my first time ever happened to me!! I WANT MY MONEY BACK!! PLEASE HELP!!

Consumer

Response:

After I called my bank to get my money back otherwise I will never have this issue resolved and I will never buy anything from that website. At this time, my complaint, ID [redacted] regarding NoMoreRack.com, Inc. has been resolved.

(By clicking "OK", your complaint will be closed as Resolved.)

Sincerely,

Review: I ordered an electronic item from NoMoreRack.com (order ID : [redacted]) and the item was defective - it never turned on. I returned it as instructed. My tracking number shows that the vendor rec'd the item on 1/**/2014. They have told NoMoreRack that they haven't rec'd it. NoMoreRack hasn't done anything other than contact the vendor and ask them to look for it and process it. I'm still waiting. NoMoreRack will not give me my refund and just keeps telling me I have to wait on the vendor to do something.

They are, in essence, holding my refund hostage because they haven't gotten their refund from the vendor. If they guarantee their products as advertised, and are so sure that the vendor will fix things, then give me my refund while THEY wait on the vendor to process the item.Desired Settlement: I don't believe I should have to wait on my refund while they try to get the vendor to refund them. It's their responsibility to back up their sales and if they don't have reliable vendors it should not be the consumer's issue.

I would like my refund.

Business

Response:

Dear [redacted],

On March [redacted], 2014, a refund was issued in the amount of $59.00. Please allow 3-5 days for the funds to post to your account.

Best,

Review: The website sells a Piece Set: 1800 Series Egyptian Comfort Bed Sheets for 29.00 advertising that they are $129.99 Retail "Experience luxury like you have never felt before. Sheets that feel almost hedonistic, this sumptuous set is going to bring your dreams to a whole new level. Slip between the covers and let yourself wallow in the decadence that this bedding offers. As your eyes start to close, and images of exotic places and lazy days fill your mind, you know its because of the power of the sheets. And when morning comes, and the alarm clock goes off, you just might be tempted to crawl further beneath these covers and try to pick up where your dreams left off." THIS IS A JOKE!!!!! They aren't even close to being 1800 thread, and in fact after only about 3 weeks of use the bottom sheet started to pill, and it was so annoying that one night I slept on top of the top sheet!. I know have a set of sheets I can't use and a company that won't disclose the manufacturer, nor exchange the product. After an hour on the chat feature I was dismissed and I cancelled my account. I will never buy anything from this company again. They misrepresent your products and try to scam your consumer. [redacted]Desired Settlement: I want my money back and an apology

Business

Response:

Review: I ordered a Android Tablet from their website on 11/**/2013. It was shipped on 11/**/13 and delivered on 11/**/13. (I have email receipts of all of these). It was a gift for my son for Christmas, so it sat hidden in my closet until that time. He opened the tablet, and played with it for not even two days before it broke. The side buttons worked, so I could turn the tablet and turn the volume up and down. The touch screen part, however, did not work. I tried to unlock the screen with my finger and the stylus, and the screen did not respond; NO LOCKS were set on the tablet. I could not even turn the tablet off, because the screen needs to be unlocked before that could happen. On top of that, the battery lasted at most around 45 minutes, opposed to the suggested 4 hours that the product claimed. Here is where the problem gets really sketchy. I emailed Nomorerack and got ahold of them through facebook wanting a return, or at the very least, a replacement product. Their response (on both) was that it was past their 7 day return policy (even though it took them 9 days to ship it from the date of order (11/**/13) (got the confirmation email of shipment on 11/**/13) and me 12 days to receive it (on 11/**/13). They so politely, however, extended that period to 14 days. The problem, again, was that it was a Christmas gift. I suppose I should have ordered two weeks before Christmas, or should have opened it up and played with the thing to check out the quality of it, and hope that it didn't break before I gave it to my son. I then reached out again, for a replacement product. From there, I was told by facebook to contact the manufacturer. I tired calling the number they gave me (###-###-####) and it continued to ring with no one asnwering. I reached back out again to them, through facebook, stating that no one answered. To which I received yet another message to get ahold of the manufacturer for the one year warranty and that they should be able to help me. I gave up on the help from facebook and then, I tried to get ahold of them through email once again. They sent me a message back on 12/**/14 saying the request (#[redacted]) had been received, and that due to increased holiday shopping, at least 48 hours should be expected. I waited, and heard nothing until I received another email on 01/[redacted]/14 asking how their customer service was and that they havee scalated my concern onto their customer service representatives. They said they would be in touch in 5 to 7 days, but in some cases up to 2 weeks. Are you kidding me, what customer service?...NOTHING had been resolved yet. I replied to them, stating how I was unhappy and explained my situation to them. Nothing is heard from them, and I am patiently waiting, as they said it could take up to two weeks. I finally get an email on 01/**/14 stating that my request (#[redacted]) had been solved. It was solved? I have yet to talk to anyone about my problem and the email only states that they have made contact with the vendors and have received feedback. An email and toll free number were included. Guess what? I call the number they gave me (###-###-####), that's right, the same number as before, and now the number is no longer a working number. I have saved EVERY correspondence I have had with these people, and to no avail, I still have a defective tablet that my son cannot play with, or no way to get a proper remedy; THAT is why I have got in touch with you, the Revdex.com.Desired Settlement: At first, I would have been completely happy with a replacement, as I just wanted my son to be able to play with the tablet. However, after all of the hassles and unsuccessful dealings with this company, I would just like to get my money back so I can buy my son a new tablet with a reliable company. Besidees, the product is not all what it claimed to be.

Business

Response:

Dear [redacted],