Choxi.com, Inc.

Review: I purchased a product from Nomorerack that they claimed cost $150 more than what all retailers sell at thereby claiming that they reduced the price by 75% or so. I requsted to be able to return the product on false advertising and they refuse to take the item back.Desired Settlement: I just want to return the product and and get my money back.

Consumer

Response:

At this time, I have not been contacted by NoMoreRack.com, Inc. regarding complaint ID [redacted].

Sincerely,

Business

Response:

Dear [redacted]

Below please find a link to the product displaying the final sale note. Since this item is final sale, it is ineligible for return. I apologize for the inconvenience.

Best,

Business

Response:

Dear

Unfortunately the product you purchased is a final sale item and is not eligible for return. Please see the link below for a copy of the advertisement stating it is final sale.

Best,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

False advertising. They overpriced the regular price by a couple hundred Dollars.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: I ordered a $31.00 package from this company. The company refuses to answer any emails that I have sent which is several at least five if you go onto their Facebook page and try to leave a comment on it where they offer assistance through their Facebook they delete your comment and block you from the page limit how many times you try to contact them. they refused to respond to any emails their customer service telephone number is nothing but a recording that hangs up on you you cannot have any option of talking to somebody. They block you from the page see you cannot try to contact them and it's impossible to get hold of them. they charge my credit card and then the charge disappeared on my card and my order still says processing but you can't get a hold of somebody they deleted my account On nomoreracks.com and then reactivated it all of a sudden. that there is simply no way to get a hold of somebody for any issues and when they're blocking you from their pages they're refusing to help you or to resolve any issues whatsoeverDesired Settlement: Respond to email and Call me! I want my product (the correct things I bought) or to have my money back! I want to actually speak to someone and not blocked or deleted from the site! They have my c/c info and I'm worried'

Consumer

Response:

At this time, I have not been contacted by NoMoreRack.com, Inc. regarding complaint ID [redacted].

Sincerely,

Business

Response:

Dear [redacted]`

On December **, 2013 you placed an order for the "6 Pairs: Ezi Warm Fleece-Lined Leggings - Black or Variety" for $29 plus $2 shipping. The order was confirmed delivered on December **, 2013. Since the product was received within the shipping period and no contact was made to customer service regarding any other issues, I will consider this matter closed. Thank you.

Best,

Review: I made a purchase of 3 tablets from the site on Saturday November **. After doing some research I read reviews stating the site was known for shipping decective products, no products at all and did not honor refund policy (even after not refunding the item purchased was never shipped). I quickly attempted to cancel my purchase later that night because the site stated all purchases can be cancelled before 9am the next day. I have received emails stating that my issue was resolved but there are no transaction #s or paperwork showing this to be true. I have checked daily with my bank and my funds have yet to be disbursed (13 days later). Their policy states it may take 3-5 business days and another says it may take 3-7. It has been 9 business days and still no refund.

Business

Response:

[redacted],

Below are the transactions for the refunds of each item. If you still do not see these refunds in your account, please contact your bank. Thank you.

2013-11-** 09:03:04 [redacted] Credit Completed [redacted] MC xxxx [redacted] 71.00

Review: I made an order June [redacted] and they said they shipped it out. I was never given any information except that. So, then they gave me a store credit, so I went an reordered the item. Then they cancelled the order without my permission and gave me a store credit again. Then they told me to go an reorder the item again so I did and now it is showing up that I didn't order the item for a 3rd time and I am missing store credit now and they won't give me the credit back or acknowledge the order.Desired Settlement: I expect to be refunded my $41.00 by cash or check.

Business

Response:

Review: I purchased monster headphones that are counterfeit from Nomorerack.com in December and they broke. When I checked the serial number on the monster site it came back counterfeit. I received numerous auto responses from Nomorerack stating they guaranteed their products 100% and if found counterfeit the refund the money instantly. Which they do not. They are shipping from China and selling counterfeit goods to the US. They told me to contact Monster and that Monster would replace them. Which is untrue. They said they bought them from their vendor Firemall LLC and that they were an authorized dealer and they are not.Desired Settlement: I want Nomorerack.com to be fined and not be able to sell counterfeit products to the United States.

Business

Response:

Dear [redacted],

I'm sorry to hear that the Beats headphones you received broke. Please note that all items from nomorerack are shipped from within the United States. This item was shipped from NJ with the tracking number [redacted]. Also, I can assure you that we take any claim of an item being counterfeit very seriously. I see that our customer service representatives had asked for any proof that the item was in fact counterfeit. A letter from Beats would be the best option. If that is not possible could you please take a picture of the box of the item showing the serial number so that I may check it on their web site also? Once I am able to confirm this item is counterfeit I will be more than happy to find a suitable resolution to this issue.

Regards,

Review: After non delivery of one of the items on my order, I contacted and asked to cancel and refund due to length of time since my order. They immediately shipped another item without regard to my request to cancel. After contacting them they said to refuse the shipment which I did. Original order date was 10/**/2013. My request to cancel and send refund was made on 12-**-2013. I have made repeated requests for a refund of my $31.00 (29.00 purchase plus 2.00 shipping. Just get the same answers and non actions from customer service. Now I'm not getting even acknowledgements. I have all correspondence emails where these requests and their answers were made. I have continued to contact them for a refund since then with no results.Desired Settlement: I would like to have my purchase price and shipping refunded. Item was $29.00 with $2.00 shipping.

Consumer

Response:

At this time, I have not been contacted by NoMoreRack.com, Inc. regarding complaint ID [redacted].

Sincerely,

Business

Response:

Dear [redacted],

I apologize for the inconvenience. The initial order and the delayed part of the order were both confirmed delivered to your address. Please see the confirmation links below. I would be happy to offer you a credit to NoMoreRack in the amount of $29 (the price of the comforter). If acceptable please email [redacted] with the order number and a brief summary of the complaint and I will issue the credit.

Best,

Business

Response:

Dear [redacted],

As requested I have issued a direct payment in the amount of $31 to your Paypal Account as a refund. If there is anything else I can do to help you please just let me know.

Regards,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: When ordering these products the image shown next to my order was inaccurate to the actual product. When I received the product I was disappointed to see the product was not what was advertise with my orders. When I called customer service not only were they hard to understand but also unclear with their instructions . When I called once more they told me I had to pay to return the item back but they also made me wait 30 min to talk to [redacted]. As well as telling me it was my fualt.Desired Settlement: My refund with the company paying shipping and handling for false advertisement .

Business

Response:

Dear [redacted],

On January **, 2014, an RMA was issued so you can return the items and receive a refund. The items have not been returned and therefore no refund can be issued.

Best,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Hello ,

I apologize as I didn't see that my e-mail never sent. The company sent me credit for their merchandise which I am okay with. Thank you so much for your help!

Review: I ordered a 6 pack of leggings for $29. They were each individually packaged. I noticed a very strong odor of oil even through the plastic and when I removed each pair of leggings the smell was extremely strong. The delivery box had no paperwork of any kind inside with return policy or a packing slip. I decided I would wash the leggings figuring the smell would disappear. It didn't. I contacted the company by email telling them of my problem. There response was that because the articles were washed they wouldn't accept them as a return and then gave me the return policy. I then received an email from Nomorerack ( I'm sure because of my negativity) to see if they could do anything for me. I was again told that because the articles were washed, they couldn't help me. They then came back and said that they would like to offer me a $5 credit toward a future purchase. I told them to keep their lousy $5, that I would never order from them again and wouldn't recommend them to anyone else. I have 6 pair of leggings that are in my basement after having been washed 10 times that I can't wear and cost me $29. Needless to say, I am not a very happy person.

I will tell you that I also ordered a couple of other things at the same time; delivery on a different day, that were fine.Desired Settlement: I would like them to refund the $29

Consumer

Response:

At this time, I have not been contacted by NoMoreRack.com, Inc. regarding complaint ID [redacted].

Sincerely,

Business

Response:

Dear [redacted],

Your initial order was placed on November [redacted], 2013 and you contacted the company on December **, 2013, outside of our return policy. Customer service informed you that since the product had been washed, it is no longer eligible for a return. They also issued you a $5 credit for the inconvenience.

Best,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Nomorerack has a 30 day return policy and my contact with them was within that time frame, as seen on their response. There was nothing in the package that told me the return policy in regard to washing the clothing or the time frame for returns. I didn't find that out until I received something else I ordered from them (that had paperwork that stated the return policy). Yes, I was given a $5 credit to my account, which is of little satisfaction, since I paid $29 for their substandard product. It was a slap in the face. I have washed the leggings at least another 10 times since my complaint to the Revdex.com and they still have the odor!

[Your Answer Here]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

[redacted]

NMR does not have a 30 day return policy. Please see our FAQs for complete and accurate information. As previously stated, the items were washed and you contacted customer service outside the return policy. A refund will not be issued.

Best,

Awful Experience.. I waited for package to ship over 2 weeks after money taken from my account. NOW, I still don't have it because it was shipped & delivered to a completely different address, they will not refund my money. I've been told takes 3 business days for them to investigate. This was a Xmas present that got completely ripped off for I guess:(

Review: I ordered a tablet on 12-**-13 from nomorerack.com as a Christmas present for my son. They were advertising "All orders placed before December [redacted] are guaranteed to be delivered before Christmas" I ordered on Dec. [redacted] I got nervous as Christmas approached because I still hadn't got a tracking number or shipment notification. I contacted them on Dec. ** and asked about my order. They assured me since I ordered before the [redacted] that I would get my order before Christmas and that it was guaranteed. I trusted the guarantee until Christmas came and my son still didn't have his gift. The tablet was his main gift so needless to say he was one disappointed boy on Christmas. I tried to message nomorerack again yesterday on their facebook page. They read my message however did not reply. Really insulting considering I have been nothing but polite and patient. I tried messaging them once more this morning. I also contacted them through their email. I still haven't gotten a reply.Desired Settlement: Considering they did not deliver the order before Christmas I want my full refund of $89.00. I would like this to be credited back to my debit card. I honestly think the company has cost me a lot more than the $89. Some things can't me measured in money. I expected to see my son's eyes light up on Christmas morning but instead I had to make excuses for this company. Santa isn't suppose to run late. I would strongly urge this company to not make promises they can't keep. If I had know my son wouldn't have his gift on Christmas morning I would have brought from a different company.

Business

Response:

Dear [redacted],

This letter is in response to your inquiry connected to the above-captioned matter with the Revdex.com of New York. We regret that your initial inquiry brought to the attention of our customer service department did not resolve this matter to your satisfaction and welcome this opportunity to now fully address your concerns.

It is our understanding that your inquiry resulted from not receiving an item (the “MID Google Android 4.2 1.2GHz 4GB 7" Dual Camera Tablet PC with Accessories”) by Christmas. On December **, 2013, we issued you a total refund to your personal account in the amount of $59.00- $59.00 for the Item as well as the $0.00 charge for shipping and handling- which we trust has fully addressed and satisfied your concerns. Please allow 3-5 business days for this refund to appear in your account.

We deeply value your relationship with Nomorerack and are committed to providing quality products with quality customer service. Nomorerack takes great care to ensure that a customer’s experience on its site and over the phone is positive and apologize if your experience was anything less than ideal.

We believe this provides a full and complete resolution to the matter and ask you to please feel free to continue to provide feedback about our services. Should you have any additional questions or would like to discuss the matter further, please free to contact me directly at ###-###-####.

Very Truly Yours, [redacted]

Review: I placed an order with No More Rack on November **, 2013. On November [redacted] I received an email confirming shipment and delivery of my order. However, I did not receive my order and the FedEx tracking number was (and still is) in initiated status since November [redacted]. In communicating with No More Rack (via email) the response is always that they have requested status from the vendor and to contact them within 5-7 days. However, do date, it has been 21 days and no response from the vendor. In addition, I have requested my order to be cancelled and a credit issued but they state they are unable to because the information has been sent to the vendor already.

I have commmunicated very clearly with No More Rack's customer service, yet the response is always the same and there has yet to be a resolution. My account needs to be credited ASAP.

Business

Response:

Dear [redacted],

This letter is in response to your inquiry connected to the above-captioned matter with the Revdex.com of New York. We regret that your initial inquiry brought to the attention of our customer service department did not resolve this matter to your satisfaction and welcome this opportunity to now fully address your concerns.

It is our understanding that your inquiry resulted from not receiving an item (the “8-­-Piece Set: Premium Quality Embroidered Bedding -­- Assorted Styles”). On December **, 2013, we issued you a total refund to your personal account in the amount of $61.00- $59.00 for the Item as well as the $2.00 charge for shipping and handling- which we trust has fully addressed and satisfied your concerns. Please allow 3-5 business days for this refund to appear in your account.

We deeply value your relationship with Nomorerack and are committed to providing quality products with quality customer service. Nomorerack takes great care to ensure that a customer’s experience on its site and over the phone is positive and apologize if your experience was anything less than ideal.

We believe this provides a full and complete resolution to the matter and ask you to please feel free to continue to provide feedback about our services. Should you have any additional questions or would like to discuss the matter further, please free to contact me directly at ###-###-####.

Very Truly Yours,

Review: This is going to be my second time by force to order online. I initially had purchase a surround sound that was advertised to have a 1000 watt per speaker and they were false advertising. After figjting for a whole month about when I will receive my refund. The comoany played the "I don't have the product" when I clearly provided a tracking number and it states they recieved the product. After chasing them for a minth they then give me credit only and never fullfilled to put back on my card. This company then gets my second order wrong by sending me a king size bedroom sheet set and wrong discription as well. I think this company should get fine for false advertising and miseading people. They also ask for u to pay shipping and that not right for there mm istakeDesired Settlement: They provide the shipping cost and send me my item first then ill send the wrong one since I waited beyond christmas

Business

Response:

Dear [redacted],

I apologize for the inconvenience. On February **, 2014 a refund in the amount of $179 was issued to your account. Please allow 3-5 business days for the refund to post to your account. Thank you.

Best,

Review: I have purchased a tablet from nomorerack on Nov **,2013 and It delivered on Dec [redacted]. I contacted Nomorerack via email for refund immediately and got RMA and sent the return Item on [redacted] December which was delivered on [redacted] dec 2013. They told max 1-2 weeks resolution time , but I have sent as many as 6 emails I got delayed response than regular but even today the response is same that the "Your concern has been escalated to the vendor but we have not received an update yet rest assured we are looking into this issue for you please note that in most cases feedback will be provided in less than one week but may take up to 2 week in some cases.".

The same or similar response is coming from last 2 weeks or so I told them I will buy a different tablet as the Tablet performance is horrible than others. Still they are not responding back with agreeable response. Please help my return processed sooner and get my money back.Desired Settlement: Nomorerack must refund my money in form of credit or refund to my card, so that I can use it to purchase other items.

Business

Response:

Dear [redacted],

I apologize for the inconvenience. On January **, 2014 a refund was issued to your account in the amount of $86. Thank you.

Best,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. It was too late but I got my refund after the complaint.

Sincerely,

Review: On 11/**/2013 I placed an order (#[redacted]) that included a 2 pack of MyBolt 2600mAh power bank for $16. When I received that item one of the power banks was defective. I contacted the compny and they issue a return authorization. on 12/**/2013 I received an e-mail saying they received the return and credited my account at NoMoreRack for the $16. it also said "Please be advised that for refund credits, there is no minimum purchase required or any other restrictions. You are free to use your credits however you please." On 12/**/2013 I tried to place a $16 order and received an error saying that in order to use my credit I had to place an order of $30 o more. I then sent them an e-mail to refund my credit back to my original for of payment (my PayPal account). On 12/*/2013 I received a credit of $9.60 to my PayPal acct. Ithen checked my account on NoMoreRack and saw that I still had a credit of $6.40. I again sent hem and e-mail to refund the $6.40 back to my PayPal acct. On 1/*/2014 I received an e-mail saying they did process the refund and that I should log into my NoMoreRack account and I would be able to view the credit. I replied telling th new person that I know it's there. It was suppose to be returned to my PayPal account. I have not received and reply back and the credit is still in my NoMoreRack account. Please help m get the remainder of my money back. Thank You, [redacted]Desired Settlement: Tat they refund my remaining balance of $6.40 back to my PayPal account that they took it from.

Business

Response:

Dear [redacted],

The "MyBolt Power Bank" cost $16, but the order was partially paid for using store credits. On December **, 2013 a refund in the amount of $9.60 was issued to your account. Thank you.

Best,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. With my multiple contacts with the company you would think they could have told me this instead of me having to go through the process of making a complaint.

Sincerely,

I just got off the phone with one of your representative named [redacted] and her superior [redacted]. I am irate to say the least. After checking my account today I noticed a change from no more rack for $47. I made my initial order for a phone in the amount of $31 on 1/** and cancelled it. That $31 was returned on 1/**. On 1/** I ordered a ring in the amount of $16. The was a change to my account for $47 for a ring and a phone. And another for $16 for the ring. I wanted the ring but not 2 and surly not the phone I didn't want to begin with. I discovered this because I went to pay my light bill and couldn't. When I called customer service I was told there was nothing they could do because the system wouldn't make an order I didn't want so I had to have placed this order. And if I wanted my money back then I would have to pay around $14 to send it back then a refund would be processed. I was told that I should have checked my order sooner. How was I to know to check on something I didn't order. And at no point did I receive an email telling me anytime about the ring I did order. This is going to cost me a reconnection fee on top of my original light bill and I have to pay to send the product back. This is unacceptable! I need the entire order cancelled. I dont want any of it!

Review: I ordered 5 sets of sheet sets from NoMorRack.com, I also ordered 2 sets Duvet cover set. The sheet sets were advertised as; 1600 SRIES COLLECTION EGYPTIAN SOFTNESS 6 PIECE SET. On the first package of sheets I received, there was no paper work inside the package, and the set was inside a plastic bag with no label. So it didn't even say 100% Microfiber! Which I would have thought was a microfiber cotton! I opened the package, it seems nice and soft but a bit on the light weight side! I shrugged it off and washed them. I never put them on my bed, I was I'll, but didn't know how bad until the next day, I had woken up in the middle of the night, I was in a lot of pain, my face was swollen on the right side and I had a terrific headache as well as pain in my face, my forehead and checks, under my eyes, my eyes hurt to move them. I had been to the doctor a few days before for dizziness, my doctor said I had allergies, but it was worse, I had a very severe sinus infection. I have a condition called Hypogammaglobulin Anemia. Translation, my body does not make any antibodies, so I am open to infection all the time. I get infusions of gamaglobulin every three weeks, through a port that is permanently in my upper rt. chest. I get respiratory infections easily. Because of the infusions, I get blood blisters just under my skin, all over my body, that is the reason I can not use any fabric that is not a natural fiber like cotton, the skin over the red blood spots is very thin, if don't use a very soft breathable cotton sheet, the blister can break, then can easily get infected. Because I was so sick, I never got to put the clean sheets on my bed. On [redacted] the **th of July I received one set of king sized sheets. It's still unopened in the bag, I receive the other 4 sets of sheets on [redacted], July **, 2013. But I did receive the Duvet sets a few days before, not exactly sure when, possibly on July ** or **th, 2013. I needed sheets, I hadn't purchased sheets for years and really needed to get some, the price was very good, and twice they said that if you order within the next three hours you'd get $10.credit, that's why I ordered so many. With our king size bed and the the other two full beds, I'd have just what I needed. I did get a $10 credit on one order, but when I tried it the other time the offer was made, I didn't get it. So, I wrote to them and told them, but nothing came of it. I just let it be. Its not important and not part of this claim. It's very hard to keep track of ordering since they don't send a packing sheet in with your order, since things come at random, I didn't even check. I realized when I opened up the package of the Duvet set, that it felt soft and so light weight for a duvet. It's advertised as ROYAL MAJESTY MICROFIBER, Duvet cover set. Since I had not received the the other sheets yet, I took advantage of the open duvet cover set to look at the tag that is sewn inside the pillow shams, that's when I saw the tag that said 100% POLYESTER! That was the VERY FIRST time I saw that word during the whole process ordering these products, and it was the VERY FIRST time I realized that EVERYTHING I had ordered was NOT cotton, they were a synthetic POLYESTER Fabric. I can not even wear clothes made with polyester, especially anything that touches my skin, like underwear or night clothes. When they used terms like EGYPTIAN, and ROYAL MAJESTY, I am used to seeing those terms used on 100% cotton! If this company wanted to be honest in selling these sheets, they would have advertised the sheets as 100% POLYESTER! But by using words like EGYPTIAN SOFTNESS, we all are used to seeing it on 100% EGYPTIAN COTTON, their ruse worked, at least on me! I will keep one of the Duvet sets, because frankly the fabric won't really touch my skin, but I honestly didn't know that all these products were made from Polyester, this is not a fair or moral way of doing business! Why try to fool a customer. Now that I have had this experience, I don't feel comfortable doing business with NoMoreRack.com and its a shame too! I feel that if they tried to pull this deceptive practice on this item, what else are they hiding. Is the new terminology for POLYESTER=microfiber? Am I supposed to know that EGYPTIAN SOFTNESS, no longer means cotton, but Egyptian Polyester? And when exactly did this new meaning take effect? Now, how ridiculous does that sound. They made the polyester in Egypt? It says made in China! Or is that, the polyester is made in Egypt, but they sewed it together in China? I want them to take back all the sheet sets, including the one I opened and washed, and one set of duvet cover. They have their return policy made available online on their website, it says that they will not return mopey for products returned, they will give a credit that can be used to purchase anything on their website! I can understand that, but not when it they decided to use deceptive sales practices and misrepresent a product. I want my money returned to me. I would not have made this a Revdex.com claim if they had just let me talk to someone, or called me when they saw how serious this complaint is! It's like they don't care about their customers, if they pulled one over on me, why should they care? They got my money, they got me real good! I will make my decision about how far I will go to make my point, when I see if they are human beings and are willing to say they should have let everyone know what those sheets and duvet covers are really made of!Desired Settlement: FIRST: they need to immediately be honest with what the customer is actually getting! I would like this company to to be honest about ALL the products they sell. I'm 63, I'm I'll, so I don't get to go shopping like I used to, it's not fair to people like me, when companies aren't truthful about the products they sell. This company deliberately used words to let people think that they were buying a cotton product! SECOND: I don't want to do business with these people anymore, so getting a credit from them to buy something else does me no good. I also feel they should pay for the shipping of these sheet sets to return them, since, if they had been truthful about what they were made of I wouldn't have purchased them to begin with! THIRD: Isn't there a law to protect people from companies that sell products on falsehoods about what material is used in the product? Saying a product is microfiber does not mean it's polyester, since I've seen dust cloths that say microfiber, but it also says cotton! If I'm wrong shame on me for being gullible and not knowing the latest terminology! Since I've always liked sheets made of EGYPTIAN Cotton, that's what I believed these sheets to be. If something is made of wool, it's says wool, if it's made of part, one thing or part another it says that. But this ad said NOTHING about being POLYESTER!!!!!!!

Business

Response:

Ms. [redacted],

Customer service has provided you with RMA#’s and return addresses. As stated in our return policy “Once we've registered your RMA and received your returned product, a full credit to your account or a refund to your credit card will be processed.” Below is a reminder of the return information.

For the 3 “6-Piece Set: Ultra Soft Egyptian Comfort 1600 Series Bed Sheets”:

Attn: NoMoreRack Returns [redacted]

779 Church Rd

Elmhurst, IL, 60126

For the “3-Piece Set: Club Le Med Duvet Cover & Sham Set”

Attn: NoMoreRack Returns [redacted]

15761 Tapia St

Irwindale, Ca, 91706

Please provide customer service with the return tracking numbers to help expedite the refund process. Thank you.

Best,

Consumer

Response:

To [redacted]:

Hi [redacted], I don't know if you'll get this email, I just wanted to thank you for your helpfulness and understanding. I have decided to drop this complaint, for my own sake and that of my poor nerves, I think I'm getting too old to do these things. My husband has been telling me to just leave things the way they are. I think this cured me from shopping online, well, on my iPad that is. I don't go out much, so if shopping online is out of the question, it's ok, God has blessed me so much, I can use what I have, I'm sure it will last me for a long long time. There are others in this world that don't have much, I sure would love to share with them.

I keep getting Choxi emails ever after unsubscribing numoerous times . I am not sure how my email address hot on their mail list.

Review: I placed an order on 12/*/13 for a tablet for my son. 2 weeks later, I had not recieved a shipping email or received my product. I attempted to call the business but was disconnected saying that I needed to send an email. I sent an email and waited 2 days for a reply. When they did answer, I got a generic response stating that it would be shipped and not to worry about it. I replied to the email telling them that I wanted to cancel the order since I was not getting any assistance. they replied back saying not to worry and completely ingnored my request to cancel. I sent another email asking to cancel and when I finally got an answer, they told me that the sale was final and could not get my ordered cancelled or my money back. I did finally recieve my tablet on 12/**/13. When I pulled it out of the box, it was not as stated on the website and the screen was all scratched up. This tablet is not new. It is a used/refurbished product which is not what I was purchasing. I contacted them again telling them this information. They apoligized that I was unhappy with my product but all sales were final and I was not able to return the product. This company has made no effort to resolve my issue as of this date and refuses to give me my money back for this inferior product.Desired Settlement: I would like my money back for this purchase. This is a subpar product from a company with terrible business practices.

Consumer

Response:

At this time, I have not been contacted by NoMoreRack.com, Inc. regarding complaint ID [redacted].

Sincerely,

Business

Response:

Dear [redacted]

I am having trouble locating your order on our system. Please email [redacted] with the order number a short summary of your issue and I will be better equipped to assist you. Thank you.

Best,

Review: After Receiveing product had a cracked screen. I instantly sent them a email stating it was broken. They tell me to call a number so I try for 2 days and the number I was sent to noone answered the phone. So I email them back letting them know. It takes 2 days for a response. Now after a week has gone by and I have a very upset niece they are willing to refund what I payed after they receive the product back but now I'm afraid with at how bad customer support is that it will just happen to get lost and they wont know what happen to it from the reviews I am now reading about there customer service. This site is a scam and needs shutdown.Desired Settlement: All I want is a functioning tablet not get sent through a week of loopholes and then not have the item for a Christmas present. Which if the original one shipped would have been in good condition like it suppose to be I would have had it for the Christmas Present. Now that they sent broken one they want to refund my money after they receive it back. Why cant they ship me a new one so it can be here for Christmas? They are not willing to do that they say they must process the return first.

Consumer

Response:

At this time, I have not been contacted by NoMoreRack.com, Inc. regarding complaint ID [redacted].

Sincerely,

Business

Response:

I am having trouble locating your order on our system. Please email [redacted] with the order number and a summary of your complaint so I may better assist you. Thank you.

Best,

Review: Ibought 3 irola tablets and 2 were opened upon getting. The two tablets were broken within days. Since I ordered and waited to open until christmas., they will not replace or offer a refund. Then a week later the other tablet broke. They gave me two disconnected numbers to call.Desired Settlement: 167$ refund of what I paid. And they can keep the junk tablets.

Consumer

Response:

At this time, I have not been contacted by NoMoreRack.com, Inc. regarding complaint ID [redacted].

Sincerely,

Business

Response:

Dear [redacted],

This product is under warranty. Please contact their customer service at:

Please have customer call or fill out the information at [redacted] for assistance. Our toll free number is ###-###-####. We are open M_F, 9:30am-6pm EST.

Thank you.

Best,

Business

Response:

Dear [redacted],

I just tried contacting the manufacterer and was put in contact with an agent. Please try again, they will be able to assist you with a replacement or refund since the product is still under warranty.

Please call or fill out your information at [redacted] for assistance. Toll free number is [redacted] Open M_F, 9:30am-6pm EST.

Best,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved becau

Nomorerack sold me junk. 4 months later I am still gettiing the same old bull crap. Pretty mad. I want my money back in trade for junk tablets .]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,