Choxi.com, Inc.

Review: I ordered a tablet from this company on 12/*/2013 and of todays date 12/**/13 the item has not been shipped to me. I have tried contacting the business but the 800 number does not work and when I emailed them requesting the order to be canceled and given a refund and they refused.Desired Settlement: I want my order canceled and my card credited

Business

Response:

[redacted],

Review: I originally purchased two iPads from choxi.com. One was immediately returned because it was dented. The other I kept because it had no signs of damage or use. These iPads were not labeled as used, refurbished, or open-box. They arrived sealed in plastic.

The problem is the iPad I kept I have proven to be pre-owned. I didn't find out until months after owning the iPad when I needed to use [redacted] support. Upon entering the serial number to this iPad I find that the year-long support that [redacted] offers has already expired and I can't add the serial number to my support account because it is already claimed by another person.

I have been in communication with Choxi support for weeks. They offered to take the iPad back but once I let them know that the iPad is now damaged they have no solution for me. They have completely ignored the issue of the iPad being used and sold as a new product.

I'm assuming both of the two iPads were used because one was damaged. I no longer have the other to check the serial number so it's just a logical guess. This points to a bad practice of reselling used items as new and not a one time mistake.Desired Settlement: Correctly label your products. If you can't verify that an iPad is new, clearly state that in your sales copy.

Consumer

Response:

At this time, I have been contacted directly by Choxi.com, Inc. regarding complaint ID [redacted], however my complaint has NOT been resolved because:

They offered to take the iPad back after telling me I could not return it in the condition it was in. My iPad ended up being replaced at my cost so I am not willing to return it to Choxi. They have never acknowledged that the iPad was sold as new when it was used. I have confirmation from [redacted] that the original purchase date was in 2014. I bought it from Choxi in May 2015.

Sincerely,

Business

Response:

Dear [redacted], I am terribly sorry to hear that you incorrectly received used iPads from Choxi. We work hard to ensure that all products we sell are new unless clearly marked and unfortunately a mistake was made in this case. We’d like to do what we can to make this right, so we will gladly pay for the necessary repair. Kindly provide us with a copy of the repair bill and we will send you an e-check in the amount of the repair cost. Regards, Ryan

Review: This company is the worst. I ordered items. Some were defective. I returned and re-ordered, it wasn't the same item I had even ordered. Other times I've ordered items, it just never got shipped out. I wanted some sheets--this happened 3 times, and they kept cancelling it and I would have to reorder. I ordered earrings, I never received them. They said they resent them, I still never received them. So I called them, and they decided they were going to terminate my account!!! I didn't want to get terminated. I wanted them to find my earrings. I asked them to research with the USPS> they didn't. So I called my USPS, the packages were held there. But in the mean time NMR terminated me. I begged them not to. So then I created a new account under another email. I ordered some earrings to send to my cousin in Indiana. Because I wanted them delivered to her address, they terminated my second account!!! And they are telling me to reactivate I need to send them a bank statement and my ID. Sounds fishy!! Oh also, when you email them, it takes forever to get a reply. But now, they are not replying at all.Desired Settlement: I want an apology, a refund, and to reactivate my account. I want them to stop sucking so bad.

Business

Response:

[redacted],

There are many orders listed on your account Please specify the order number(s) associated with your complaint so I may better assist you.

Best,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

THERE IS NO WAY I CAN GIVE THE ORDER # SINCE NO MORE RACK SO !!!KINDLY!!! DEACTIVATED MY ACCOUNT AGAINST MY WILL!!! Thus I cannot login to my account to see my past orders or see my order numbers. Come on NMR! What a scam.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

[redacted],

Your confirmation emails also provide the order number. I will need this information in order to process and resolve your complaint.

Best,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

I did not keep my confirmation emails as I never thought your company was going to be so bad to me. I complained many times to your own customer service dept and you did not resolve my issues, but instead kicked me off your site. Look up my email address to find my complaints and order numbers.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: ordered a tablet for my daughter she 15 years old lives with me. I have an account with nomorerack.com they have my address and my shipping address and my billing address my package was delivered to EULESS, TX I DONT LIVE IN TEXAS I LIVE IN BOSTON, MA. I've been trying to call customer service I get no answer I emailed them got no answer. I called postal services they told me that it was delivered to EULESS TX cause that was the address on the label dont understand why I looked up my accouct on nomorerack.com and my address is in Boston, Ma. I need this problem resoveled this is a christmas gift for my daughter. I HIGHLY UPSETDesired Settlement: DELIVERY OF ORDER OR A REFUND....

Business

Response:

Review: I purchased four tablets in December 2012. I returned two of the tablet because they did not work properly. I wanted a refund but I received a refund credit with the company and that was OK at that time because I was going to purchase other tablets. But later the other two tablets that I purchased in December 2012 stop working properly but it was to late to return them. So now I called nomorerack's to see if I can get a refund and not a refund credit because their merchandise does not work properly, they said NO. They said they can not give me a refund back to my debit card because it was passed 60 days, so I suggested a mail refund. I do understand their policy about the 60 days but that is my money and their merchandise does not work properly and I do not want to purchase anymore items from them. So I assumed a mail refund could be an option because their items do not work well.Desired Settlement: A refund check of a $180.00 mailed to me. Thank You.

Business

Response:

Review: Hello, My complaint with Nomorerack.com is two fold. The first is they do falsely advertise their products and the quality of the items are not as advertised or as presented on the site. My second complaint is I accidentally placed an identical double order not realizing my first order went through and they now refuse to accept the return of the merchandise stating it was a final sale, although I called in a couple of days after placing the double order and recognizing it and was told that unfortunately they could not stop or cancel the order because it was already in process, but that I could return the order upon my receipt of the items. When I called in and spoke with a representative to arrange a return and explained the situation to them, I was told that I could not do so. This is an unacceptable business practice and I would really like to have this situation rectified as soon as possible. Thanks, [redacted]Desired Settlement: I would like to return the items to the merchant and have my money refunded to me.

Business

Response:

Review: I ordered a kindle fire this is the second time I have ordered something from this company that was unacceptable the only reason I ordered this is because they would not refund my money for the first item only provide me with a credit that I had to use on their website. When I recevied the Kindle fire and tried to register it I was having a difficult time I then called Kindle support and they attempted to assist me with asking for the serial # for the kindle which to my shock and theirs was listed as all zeros. Per Kindle support this must be a stolen item that someone wiped away everything on it as a result it is of no use to me and again Momorerack does not want to refund me cash only want to give me another credit to their company that I would never buy anything from againDesired Settlement: Refund-Check

Business

Response:

Dear [redacted]I'm very sorry that the Kindle you received was not usable. We issue all refunds as credits by default but we are more than happy to process a refund to your original form of payment whenever requested (credit card or [redacted] if that was used to make the purchase). I see in this case credits were used to make the entire purchase, so a cash refund would generally not be possible. That being said, once this item has been returned I will make an exception and allow a cash refund. Unfortunately, the original charge which led to the credits used on this account are too old to refund. For this reason the only way I can return the money is via [redacted]. Once the return has been delivered, please reply back to this Revdex.com case with the email address used on your [redacted] account so that I may process this fund transfer.Regards,[redacted]

Review: I purchased a [redacted] tablet from nomorerack.com and it has been a hassle every since. First the tablet is defective and they won't me to wait weeks for a replacement. Plus, the tablet was missing the s pen. I have contacted them several times and have been told on several occasions that the s pen has been shipped to my house. Yet, I have not received it. Now they are telling me they are waiting on me to send the tablet back for a refund. That is not what we discussed, I have a warranty so I am sending it to the refurbished line of [redacted] to get a replacement. All I want is for nomorerack to send my s pen. And stop lying and making up stories.Desired Settlement: I want them to send my s pen. That is it.

Business

Response:

Review: COMPANY REFUSED TO ISSUE FULL REFUND THAT WAS STATED WOULD BE CREDITED BACK TO MY CREDIT CARD UPON CANCELLATION.

ON 8/** I CALLED NOMORERACK TO CANCEL ORDER #[redacted] in the amount of $169. The rep I spoke to advised it was cancelled and I would get a credit back in 3-5 business days. on 8/** I received a credit back for $12,$11,$11 and $8 dollar back to my credit which is not the full amount charged. I sent them a message today and their response was that my card was never charged. This is an ongoing issue and very annoying.Desired Settlement: I would like a full refund for the remainder of the money charged to my account $127

Business

Response:

Dear [redacted],

Upon reviewing your account. I see that an error occurred when processing the refund for several of the items on this order. I apologize for the delay you experienced in receiving your money back. According to our records, the remainder of the items were successfully refunded on August [redacted] and should already be reflected back onto your account. If there is anything else I can assist you with please just let me know.

Regards,

Review: Products bought for Christmas presents. Poor quality. Unacceptable. Purchased three (2) iRola DX752 7" Tablet PC, one (1) Kocaso M736 7" Tablet PC, and one (1) Kocaso M9100 9" Tablet PC.Immediately wanted to return for full refund. Advertisement of customer service was not honored. First email, asking for a phone number, sent on 1-*-14. Email sent 1-*, 1-*, 1-*, and finally received on 1-*. The number I received was not accepting calls. Finally on 1-*, I was told the merchandise had a no return policy. This was not advertised clearly.I asked for a refund and was refused.Desired Settlement: I would not want any communication or dealing with this company. I would also not purchase anything from this business.I want to return all 4 tablets in original boxes for a full refund.

Business

Response:

Dear [redacted],

All items which are listed as final sale on nomorerack.com have this information listed in bold text on the deal page. When reviewing the notes on your account, I see that when you spoke to a customer service agent on January [redacted] you initially indicated that you would like to return the tablets because you had received tablets from someone else for Christmas. Unfortunately since these items were marked as final sale a return for this reason is not possible.

Regards,

Review: I purchased a 10-pc Zeepad Google Android Tablet from them and it quit working. I emailed them and asked them what should I do it wasnt even six month old and wouldn't even boot up. I got an email back from them telling me to send it back to them by the USPS with a Return Label included with it so that they could send me a new one and make sure that I get a tracking number and email them the tracking number. Which I did. I got an email back and they said to watch the tracking number and when it said delivered to email them and acknowledge that it was delivered and see how long the processing of it would take which I did. They said to give it 6 days. I waited over 7 days and I emailed them yesterday and I got an email back saying to allow 7 to 10 days for my $61 refund to be processed. I did not know that I was getting a refund, if I did I would have never spent the extra money for a return label for a new tablet to be sent to me. I have no idea what card the tablet was purchased on so how will I know when I get my refund and I certainly do not want a store credit from them.Desired Settlement: I want a credit on the credit card that is on file with them and I want reimbursed for the return shipping label that I sent with the tablet because I am out that money also.

Business

Response:

Dear [redacted],

I'm very sorry this item was not available for reshipment. Upon reviewing your account I see a refund was processed to your original form of payment on June [redacted] and should already be back onto your account. Can you please let me know how much you paid for the return shipping label?

Regards,

Review: NoMoreRack sent the wrong tablet and will not allow me to send it back for the correct tablet that I ordered.

I have dealt with 2 customer Care reps, [redacted] and [redacted], and both were unwilling to issue me a RMA so that I may return the wrong tablet so that they could send the correct one that I ordered. I place an online order on 11/**/2013 via their website, nomorerack.com, for a Kocaso M736 with Google Android 4.1 OS 1.2GHz 4GB 7" Tablet PC with Accessories, (1 USB keyboard case & 1 matching stylus pen). I received an iRola DX752 on 12/**/2013, 17 days after the order was placed. The tablet was turned on 12/**/2013 as it was a Christmas gift for my 8 yr old son. The incorrect tablet has difficultly turning on and about every 4 days freezes up and displays a rainbow static screen. The USB keyboard case also is defective. The "T" key on the board does not work. I tried to call the warranty number ###-###-#### for the iRola but it was disconnected! I called Nomorerack ###-###-#### and spoke with [redacted] about the iRola 800 disconnected number. She gave me another number to try. I called ###-###-#### and was directed to Global Phoenix Computer which makes the Kocaso products. It was at that time that I realized that Nomorerack sent me the wrong product! Global Phoenix cannot warranty the iRola because it is not their product! I am requesting that Nomorerack accept the iRola back and to send me the Kocaso M736 that I ordered back in November.

Nomorerack Order# [redacted]

Date: 2013-11-** 23:31:23

Sent via USPS, tracking # [redacted] Original tablet purchased:

Brand: Kocaso

Model: M736

Color: Orange

Gifts with purchase: 1 USB keyboard case and 1 matching stylus pen.

Received tablet:

Brand: iRola

Model: DX752

Color: Orange

Purchased with credit card Citi MC for $71.00

Nomorerackcom.zendesk.com

Request #[redacted]

Reply from [redacted] on 1/**/2014

Reply from [redacted] on 1/**/2014Desired Settlement: I want Nomorerack to send me a RMA for the iRola DX752 and the USB keyboard case. In return they need to send me the correct tablet, Kocaso M736, and a USB keyboard case that all the keys function properly. If this cannot be accomplished, I want a Full Refund of the purchase price of $71.00 and I will gladly return the wrong tablet, iRola DX752, and all accessories to Nomorerack.

Business

Response:

[redacted]

Dear [redacted],

I'm sorry to hear that you received the wrong tablet. Upon reviewing your account I see that a replacement item was sent out to you in late January. If there is anything else I can do to assist you, please just let me know.

Regards,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Although it took too much of my time to correct the problem, it was finally resolved. I have learned my lesson NOT to purchase electronics through any online stores unless you have access to a walk-in store in your physical area. I Will NOT be doing business with NoMoreRack every again. Burned and would not recommend them to anyone!

Sincerely,

Review: Part of my shipment was guaranteed to arrive and never came by Christmas Eve. It hasn't arrived (15 days late) and no refund has been given.

I made an order to Nomorerack.com for an item guaranteed in plain writing to arrive before or on Christmas Eve. The product tracking number was not found. After not receiving the item I emailed the site and got a response saying that they were reviewing the order. After multiple follow up emails, generic responses were sent back telling me they were working on it. I never received any correspondance offering me any remedy to my problem. I asked if I could have a refund or new product shipped out and they have yet to respond. It has now been 15 days and the customer service department has not been helpful. I also have been receiving copious promotional emails although I have unsubcribed many times.Desired Settlement: I want a refund for the item Rope Wine Holder for the oder # [redacted] immediately.

Business

Response:

[redacted]

Dear [redacted],

I'm sorry to hear you didn't receive your Magic Rope Wine Stand by Christmas. I have processed a refund for this item back to your original form of payment. Please allow 7 to 10 days for this refund to be reflected back onto your account. If there is anything else I can do to assist you, please just let me know.

Regards,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: Purchased a tablet as a gift for Christmas with an accessory package. The keyboard does not work.

Additionally, it was discovered after looking at my receipt that I purchased an 8 in tablet with accessories but they sent a cheaper tablet that was 7 in. Not what I paid for. I contacted the company and was told it was out of their refund/exchange policy and there was nothing I could do. I have sent several emails to them with the same response. I have also contacted the corporate office but have not received a return call.Desired Settlement: I want the package I paid for. They should send it along with a return package so there is no expense to me for their screw-up.

Business

Response:

[redacted]

Dear [redacted],

I'm sorry to hear that you received the incorrect tablet I have processed an RMA for this item. You will receive two emails, one with a return tracking label and another with instructions on how to return the item. Once the item is received back a refund will be processed for this item. If there is anything else I can assist you with, please just let me know.

Regards,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I placed an order for the first time ever with nomorerack.com on 12/**/2013. While shopping around on their website I read a disclaimer at the top of the page that stated, "All orders placed on or before December [redacted] are guaranteed to arrive for Christmas. For all order placed after December [redacted], please check the product page for holiday delivery details." Whilst doing my shopping I found a bracelet that I wanted to purchase for a family member. On the product page for the bracelet in bold italic letters it stated, "Order before December ** for guaranteed holiday delivery." After reading that I placed that item plus a set of earrings, which WERE NOT guaranteed holiday delivery, in my shopping cart and checked out. On December ** I received an email that stated that the earrings had shipped, however the bracelet had not. I then emailed a customer service rep from the company, as that is the only way to contact them at this time, to which I received a response that only orders that were placed by December [redacted] were guaranteed. I have since sent 3 additional requests asking for clarification on this issue and also an explanation as to why an item that was not guaranteed for holiday delivery was shipped prior to an item that was. I keep getting the run around and have not had a satisfactory explanation as to why my item has not shipped and whether or not I will indeed receive it before Christmas.Desired Settlement: I would like a satisfactory explanation on what exactly "GUARANTEED DELIVERY" means to this company. I would also like my order to be fulfilled and expedited to me in time for Christmas.

Consumer

Response:

At this time, I have not been contacted by NoMoreRack.com, Inc. regarding complaint ID [redacted].

Sincerely,

Business

Response:

Dear [redacted],

The "2 Pairs: Unisex Created Diamond Stud Earrings - 1 Black & 1 White" were confirmed delivered on December **, 2013, please see the link below. The "Genuine Diamond Accent Infinity Bracelet in Sterling Silver" was not delivered before Christmas and therefore a refund in the amount of $29.00 was issued on February **, 2014. Please allow 3-5 business days for the refund to post to your account.

Best,

Review: I order 9" Dawg Boots in Dec. I receive them. Too small. I ask to return. No label is attached to my email to send back, as per customer service told me it was attached. Then I was told to ship back and I will get refunded. I get refunded for purchase of boots 19.00 with in store credit with (nomorerack.com). Then get credit for shipping back of 16.85 with in store credit, now this was my money to ship not used to order their products. All of this took lots of emails, but we got it finalized. I use in store credit to get other boots, Hot Fashion Winter Boots $29.00. Boots are not what advertised. For cold weather and Cushioned foot bed. Absolutely NO CUSHION, it is cardboard! To me these are not what I ordered as advertised online, or are defective. I email to return. Get email back that item is marked final sale. No Returns! Then I receive another email that item 9"Dawg Boot has been delivered. Ordered on Jan. 31, 2014. Totally new order number for $19.00. Open it up and tracked it. Nomorerack.com has now sent me an email for previous boots delivery for the for delivery of second pair of boots. Now they are delivering me false emails about items shipped and ordered.Desired Settlement: Really just want my 35.85 credited back to my paypal account or even get my shipping money back that was not used to purchase their products but to ship back to them?Only suggest that this company be checked out carefully by federal regulations or someone because I can guarantee that they are making tons of money this way of innocent consumers.No refund of money then, send me a pair of 9"Dawg Boots in a size 10 chestnut or brown that have cushion. Call it done and over, not to use company again

Review: I have bought 3 tablets, complained about all 3, sent 2 back, because for the 3rd one I never got an RMA to send back. I did this within 24 hours of receiving them. I have been told 59.00 twice now of it would be credited to my card, it has not been. I refuse to buy anything from you guys again, for one the tablets we did purchase is junk, for to you all keep giving me a big run around on the returns and will not send me a RMA to send the other tablet back, The tablet will not charge and I refuse to go buy a charger when the one that came with it should be charging the tablet. I will be reporting you all to the Revdex.com, I am done dealing with a company who refuses to treat their customers the proper way. I ordered these before Christmas, it took over 2 weeks to get them and then my kids couldn't even use them because they wasn't in working condition. I want ALL my money returned to my card within the next 24 hours, not just the 59.00, I paid 112.00 for table

ts that are non functional.

Dec **, 2013 Payment To

Nomorerack.com, Inc.

Completed

Details Payment To Nomorerack.com, Inc. [redacted] -$112.00 $0.00 -$112.00 USD

[redacted], Feb ** 04:07 PM:

Hello [redacted],

Thank you for writing in. Always here to help.

I understand your concern regarding this matter, I am reviewing your account, I have gone ahead and issued a refund of $59.00 in account. Kindly allow your financial institution to post the funds in accordance to their applicable standard posting time which may take up to a maximum of 3-7 business days. Again, we apologize for any inconvenience this may have brought you.

If there is anything further I can do to assist you please let me know. At Nomorerack, customer satisfaction is our main goal.

Regards,

[redacted] with Customer Care

Nomorerack - Everything you love for less

Hello [redacted],

Thank you for writing in. Always here to help.

Upon reviewing your account, you originally issued with $61 in your account for the previous order 10-Piece Set: Zeepad Google Android 4.2 1.5GHz 4GB 7" Tablet Bundle and that was amounting to $61 then you used the credits to purchase MID Google Android 4.2 1.2GHz 4GB 7" Tablet PC with Accessories amounting for $ 59.00.

If there is anything further I can do to assist you please let me know. At Nomorerack, customer satisfaction is our main goal.

Regards,

[redacted] B with Customer Care

Nomorerack - Everything you love for lessDesired Settlement: I just want my money refunded to me so I can go elsewhere and get tablets for my kids, ones I know that we won't have problems with.

Consumer

Response:

At this time, I have been contacted directly by NoMoreRack.com, Inc. regarding complaint ID [redacted], however my complaint has NOT been resolved because: We had 2 junk tablets, not just one

[Your Answer Here]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Dear [redacted]

On February [redacted], 2014, a refund in the amount of $59 was issued to your pay pal account. Customer service also issued a store credit in the amount of $59 that has been utilized by you.

Best,

Review: On Nov **, 2013 I ordered 4 Zeepad Andriod Tablets from Nomorerack.com. On Dec **, 2013 I received two of the four tablets that I ordered. Well when the other two didn't come in I thought that maybe they would be in today. When they didn't come in today I pulled up the tracking number to see where they were at. Each tablet had the same tracking number and it showed that they had all be delivered yesterday on the [redacted], which is not true. We only recieved the two. I tried to call customer service at nomorerack.com and a recording came on that said they were too busy for phone calls and we had to send an email. I have sent two email and haven't gotten any response back.Desired Settlement: I would just like them to send the other two tablets. I have four children and now two with not have a their tablets for Christmas.

Business

Response:

Review: I purchased 3 zeepads to give to my older children for Christmas. From the moment of opening the boxes they have been nothing but trouble. They froze as soon as they were turned on. Wouldn't connect to different services. 2 of them the color on the display went out, and the other one the power button broke. We have only had them for 3 days. No more rack has ignored my inquiries about my issues.Desired Settlement: I would either like a refund or exchange.

Business

Response:

[redacted],

I have ordered probably twenty orders with both NoMoreRack and Choxi and see NO difference between the two. I ordered a simple dog bed that I really needed. I live in a hot place and don't want my dog laying on hot hard concrete. They sent me some weird small "yippy-dog" 'playpen' and it wasn't even in a box. It was in its regular plastic. Then it took several emails to customer service and talking to one person higher for me to be told that I could have a refund (for a product I never ordered and could not use) and that I could not have the product I ordered because they didn't have any - anymore.... And they were doing me some kind of favor paying for the shipping back..... What a jerk-off.

Also....every bit of clothing, male, female, whatever, that I've ever purchased has run smaller and shorter than their charts and the usual American sizing. Basically, the occasional electronic or handbag has really been the only thing they haven't screwed up.... for me....yet.

They should not be allowed to continue to rip people off. And, if they continue to screw up and change names, they should have to keep saying who they used to be....