Choxi.com, Inc.

Review: I purchased 2 tablets from NoMoreRack.com for Christmas gifts. One day after the gifts were given the tablets started having quality issues. I contacted NoMoreRack and they asked me to contact the manufacturer and if I continued to have problems they would be help me with returning the product. I made numerous unsuccessful attempts to contact the phone number NoMoreRack provided but was unsuccessful in getting my issue resolved. I contacted NoMoreRack as instructed in their original response to me and they told me they couldn't help me. Their customer service did not help me wit my return as they said they would.Desired Settlement: In their original response to my issue with said they would help with me return. All I would like is for NoMoreRack.com to follow through with what their customer service told me.

Consumer

Response:

At this time, I have not been contacted by NoMoreRack.com, Inc. regarding complaint ID [redacted].

Sincerely,

Business

Response:

[redacted],

The vendor information was previosyly provided through customer service. Please see the information again below. Thank you.

MID Google Android 4.2 1.2GHz 4GB 7" Dual-Camera Tablet PC & Accessories Description Color: Pink || Vendor Response: Please have customer call us or have them fill out their information at [redacted] for assistance. Our toll free number is [redacted] We are open M_F, 9:30am-6pm EST.

Best,

The company refuses to ship to a PO Box even with a physical address added for verification. A good many rural communities only have PO Boxes. There response is"take it up with [redacted]".If ordering by credit card and you have a billing address which is a PO Box it must be good enough for everyone else. What is there problem?

Review: I purchased a pair of boots from the online site nomorerack.com. Once received, the boots were too small. I then tried to contact the company, which their 800 number said they were too busy to work through the phone and to email them. Every response would take a week or more to reach out to me. I simply wanted to return the boots and get my money back, since they were taking so long to respond and I felt really uncomfortable at that time in exchanging. I was also told I could not exchange but that I had to return and purchase again. After working with several people and being told exactly how to return the item, and being promised I would be fully refunded for the boots along with the out of pocket cost for me to ship them back, since their return lablel was sent to the wrong email address, and could not be reprinted according to them, I never received a refund and was told I did the return wrong, because I did not keep a copy of the shipping receipt. I placed it in the box along with the boots as directed. Now I have no boots, and I shelled out almost 40.00 to a company with terrible customer service and getting the run around from so many people.Desired Settlement: I would like to be refunded my original cost, plus the 16.95 I paid to ship back the boots. I have my credit card statement that shows what I paid, as I did not keep the shipping reciept, I was told to put it in the original box. The company also never sent me a reciept for my purchase, just an instruction sheet if I wanted to return.

Consumer

Response:

At this time, I have not been contacted by NoMoreRack.com, Inc. regarding complaint ID [redacted].

Sincerely,

Business

Response:

Dear [redacted],

Can you please provide me with the return tracking number of the boots you returned to the vendor? Once I can confirm the boots were mailed, I can issue a full refund. Please also provide the name and email address of your pay pal account along with the tracking number. Due to the length of time that has passed, I will have to issue the refund via pay pal. Thank you.

Best,

Review: I ordered a battery operated trike on 4/**/13; order #[redacted]. The trike arrived missing a necessary part. I contacted them by email and they shipped the wrong part. Since them I have re-contacted them via email at least 3 times without success. I still have a trike in pieces in my garage not usable. Today they told me I needed to contact the manufacturer directly, providing me with a phone number. I did not purchase the trike from the manufacturer and desire an immediate refund. I believe 5 months of patience is enough in dealing with this transaction.Desired Settlement: Refund of my $69.00

Business

Response:

Review: I had purchased several items from Nomorerack.com for my wedding in May. When the items reached me, they wewre nothing like the description, to my dissapointment, I returned them in the caos of finalizing my wedding. This was upsetting because I had bought all of my wedding gifts from Nomorerack.com, so not only did I have to go thgrough the process of calling the company to return the items, package the mulitple (about 25 items) items, insure all the packages and ship them back to different addresses across America, but I also had to go through the process of dealing with USPS to track all the packages and get documentation of the arrival of the packages, but I had sent sevral emails and phone calls regaurding the returned items. Today I finally spoke to [redacted] at ###-###-#### with whom I spent time on the phone giving all of my returned item numbers and tracking numbers to. [redacted] notified me that several packages were returned and my account on Nomorerack.com was credited (no where on the return policy or our phone calls did it say or did I ok a credit to my account, I made it clear that I wanted the return back to my Credit Card. The remaining items were found returned 3 months ago, but No return or Credit was given back. [redacted] Manager [redacted] after customer request, offered me a $10 credit to my account for my issues. I explained that my APR on my Credit card for a few hundred dollars times 3 months plus the insurance on the packages and the hassels of emailing and calling and getting no assistance was worth more then $10. Nomorerack.com advertises fakely, makes it difficult to return the products and the company will not refund the customers money even if the products were recieved by them, unless the customer calls and hounds them for the refund. This is not my first issue with Nomorerack.com, this is simply my last, I will never use Nomorerack.com again.Desired Settlement: Honestly, im dissapointed in the company, Ive talked about Nomorerack to family and friends over the past year and referred them to the site and now I feel like Ive misdirected those im close to, to use a horrible company and get bad service. I would like to know the company cares aboutits customers, an explanation as to why they try and keep refunds from their customers and compensation for my troubles.

Business

Response:

They have poor quality products and do not stand behind their items.

Review: I placed an order with this company on 12/**/14. I payed with [redacted]. They over charged me by $20, and I was charged that amount twice. So instead of $62.92, I was charged $82.92 and TWICE. That brought my account into overdraft. resulting in over $100 in fees. I attempted for nearly 3weeks to get resolved. but nomorerack kept saying they only received 1 payment when I clearly proved their was two that went through. I finally got through [redacted] the duplicate charge refunded. But then No more rack STILL fought tooth nd nail to refund me the $20 over charge. Never the less the over draft fee's THEY created. I finally got that and the bank to refund the charges. and o more rack gave me credit on their sight to use towards merchandise. This was after probably 30 contacts with them,. and more to [redacted] via [redacted], [redacted], email and telephone. I went to use the credits on their site that day they gave me credits,. and they locked my account stating fraudulent activity that needed investigated. They requested 24 hours to do so. I gave them much longer than that, one email to anther just kept giving me the run around that they could not help me,. email anther address,. I email that address,. they tell me to contact the other. I have even asked to speak with management several times only to be hung up on,. or disconnected from chat. Or NO response at all. I have remained calm the whole time. No raising my voice or vulgar language. I have posted on their social media site [redacted] reaching out publically to ask for help,.. only to I guess make them mad. because they tell me that It was harassment and trying to ruien their business. I made 200% effort to state only the facts,. and also posted screenshot pictures of my order, the [redacted] charges, and my bank account statement to prove it. Now that I have defective merchandise,.. they will only give me credit to use on their site. Which I can NOT order from because they refuse to unlock it. And discriminated. Still seeking resolution. They're unwillingDesired Settlement: Refund of the credits on my account of $30, the merchandise amount of $62.92. And maybe even the amount of time used on my prepaid cell phone fighting with them via [redacted] because the denied that I was charged twice dispite the proof on both [redacted] and my checking account.

Business

Response:

Dear [redacted],I'm very sorry that you were billed incorrectly. This case has already been escalated to our technical team for their review so they can be sure that something like this doesn't happen again in the future. Upon reviewing your account I see that the $20 over charge as well as the duplicate charge were already refunded to your original form of payment. I also see that your account was closed by our automated system due to several charge backs being filed on your account especially because these complaints were filed before contacting us regarding the issue. Moving forward I ask that you please contact us to resolve this complaint before filing a dispute with your bank. If there is anything else I can do to assist you, please just let me know.Regards,[redacted]

Review: I order a product from Nomorerack.com on December [redacted], 2013. It was supposed to be a red MID google Tablet. It was intended to be a Christmas present to my Son-in-law. After waiting for three weeks for the delivery, it arrived on December [redacted], 2013. I looked at the package and was shocked to see that the package contained not a red tablet, but stated it was pink. I did not trust the wrapper and opened the product and indeed the tablet was pink. There was no packing slip in the package stating what I had purchased or the correct color. Nothing to indicate that I had not ordered pink. There is a contact phone number on the only piece of paper there was in the package. It only states that we needed to send the complaint in an e-mail, which I promptly did. I have received no response to this e-mail. With no solution for a return of the merchandise. After having this problem, I read other peoples reviews of this website and noticed that they were having similar issues. I wanted my issue added to their list of complaints. This business promises things, but can't quite seem to deliver. Thank You.Desired Settlement: The business problems need to be addressed and corrected, if not maybe sanctions and fines

Consumer

Response:

At this time, I have been contacted directly by NoMoreRack.com, Inc. regarding complaint ID [redacted], however my complaint has NOT been resolved because:

They did not believe that they had shipped the wrong item and asked me to send a picture of the item? The were not concerned with the return of the item of the functionality of the item? No return tracking number was provided nor was an apology issued for the inconvenience. Since the time of this complaint the item has been malfunctioning and will not hold a charge. I sent a detailed e-mail to Nomorerack.com with the specific nature of the complaint, but I keep getting generic responses to contact them "if I have further issues", yet they provide no telephone number and have an auto-response to the e-mails. I am not the only one who is having these issues with this company.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Dear [redacted],

On December *, *013 you placed an order for your tablet and was confirmed delivered on December **, *013. You contacted customer service on December **, 2013 stating that you received the wrong color, but did not ask to exchange or return the product. Our customer service would have issued an RMA and shipping label and corrected the customer order.

Best,

Worst company I have every dealt with. Everything I have bought is either defective or is dirty or is the wrong size or color. They say "Oh just send it back"!! 3 times!!!! Please dont order from this company. It is really really the worst I have ever encountered and I spend a lot of money shopping online.

Review: Order was "canceled" by company but money was not refunded

on 12/*/2014 I ordered some bedding and a shirt from nomorerack.com. Order number [redacted]. The next morning I saw an email saying it had been canceled due to the [redacted] payment not being completed. I checked [redacted] and my credit card and the charge was on both. I contacted nomorerack they they told me that I had to provide them with the [redacted] transaction number and they would look into it. They finally came to the conclusion that it was "canceled" in error and that the money should be refunded to me. They said it would take 5-7 days for this to be forwarded to their refund department and the refunded to be processed. This is ridiculous. I paid my money and they are refusing to give me my goods or money back. This is fraudulent. It would have been easy to overlook the charge on my statement and they would just have my money. I am sure this happens all the time.Desired Settlement: Money refunded today and an investigation done into their practices.

Business

Response:

Dear [redacted],Upon reviewing the account under the email provided ([redacted]), I am unable to see any cancelled orders on your account. The only 2 orders I see on this account are 2 orders placed on November [redacted] which were delivered successfully. Can you please provide the order number for the cancelled order so I may investigate this matter further?Regards,[redacted]

Review: I ordered 3 tablets on Dec.[redacted]...I received 2 of the tablets and not the other...I sent several emails and got responses saying that my problem has been solved but I still have no tablet.....I called then was told the did not have the color I ordered, so they will be shipping it out on the [redacted]....Also all orders placed before December [redacted] is guaranteed to be delivered by Christmas. I again called on the [redacted] and was told they have no record of me calling and being told anything about them not having the color, I was also told they don't know why I haven't gotten the last tablet....I asked to speak to a supervisor and was placed on hold and no one came back to the phone.Desired Settlement: Desired Settlement: Refund

Business

Response:

Dear [redacted]

Below please find 2 separate tracking numbers for each tablet, both being confirmed delivered prior to Christmas. Since both tablets were received, I will consider this matter closed.

Best,

Review: I purchased a tablet Nov **. Still have not recieved product. Money was taken from my account, but they have not honored their 10-14 day shipping terms.Desired Settlement: I need a refund to my bank account.

Business

Response:

Dear [redacted]

On December **, 2013 a refund was issued to your account in the amount of $59.00. Since a refund was issued, I will consider this matter closed. Thank you.

Best,

Review: I ordered 3 Google Andriod tablets on December [redacted]. The money for 3 tablets was taken out of my account on December [redacted]. I received 2 tablets in the usps mail on December [redacted]. I never received the 3rd tablet. I've called, tried to live chat, e-mailed several times with no response. I then posted on their [redacted] page and finally got a response. I questioned how they can take all the money out of my account, but yet not send me all of my products ordered.. especially since they are all 3 the exact same thing. I received a response telling me that all items are shipped seperately ( remember I received 2 in the same package), and that I should receive my 3rd tablet within the next 5 days. Each response you get from them is the same generic answer to everyone. I dont find it fair that they can charge me for 3, but only send 2.Desired Settlement: I'd like to have my 3rd tablet before Christmas, as this is a christmas present for my children.

Business

Response:

Review: Their site said checkout was incomplete and to try again, Shopping cart was emptied so I reordered like it said. now I have to orders, and tried to cancel 3 times with no response, now (the next day) they are saying to lateDesired Settlement: COMPLETE REFUND including all shipping/handling

Business

Response:

Review: Request #[redacted]

order #[redacted] Apr ** 06:26 PM

I'm writing to find out when my order is going to ship. 5 days after

purchasing and it still hasn't shipped .. I don't think that's reasonable

for any online store with items in stock. I'm still waiting for you to even

ship it .. and then I have to wait again for it to arrive.

I could have ordered the same exact things for cheaper at [redacted] and

received them in 3 days guaranteed. I decided, for once, to try a different

vendor ... and now I'm regretting it since I'm paying more and waiting much

longer for it.

Can you please give me an idea of when to expect my order?

Thank you, [redacted] Comments

User photo [redacted] Nomorerack

Hello [redacted],

Thank you for writing in. Always here to help.

I have reviewed your account and see your order is still being processed and will be shipped soon. To be safe, we let our customers know they should allow 2-3 weeks for an order to be delivered, Although orders normally ship much faster. To ensure it is, I have escalated your order to our fulfillment team; please expect an update once we hear back.

This ticket will be marked as solved since the case has been forwarded to our escalation team. Once an update is available you will receive a new email with the update. If there is anything else I can assist you with, please reply and this ticket will be reopened. At Nomorerack, customer satisfaction is our main goal.

Regards,

[redacted] with Customer Care

Nomorerack - Everything you love for less

April **, 2014 06:28 PM

User photo [redacted]

2-3 weeks for an order to arrive?

Noway. No online store is going to survive with that kind of delivery for

simple items like couch covers. Can you please cancel my order? I'm

ordering from Amazing and will get it here 3 days from now.

Thanks,

April **, 2014 06:34 PM

User photo [redacted] Nomorerack

Hello [redacted],

Thank you for writing in. Always here to help.

I'm sorry to hear that you would like to cancel your order. Unfortunately, the order details have already been sent for fulfillment to our suppliers and we are now unable to cancel this (3) SureFit Deluxe Soft Microsuede Waterproof Furniture Cover - Assorted Styles.

For full information regarding our cancel policy please see our FAQs [redacted] If there is anything further I can do to assist you please let me know. At Nomorerack, customer satisfaction is our main goal.

Regards,

[redacted] with Customer Care

Nomorerack - Everything you love for less

April **, 2014 06:40 PM

User photo [redacted]

Are you kidding me?

I write customer support with a problem with my order for which you tell me

you're going to make changes to ensure I get it within 3 weeks .. and I now

I can't cancel my order because I'm dissatisfied with that answer?

You certainly CAN cancel it (it only takes a phone call) ... and if I have

to contact my CC company to fight this I will be sure to do that.

Please put me in touch with someone from your company that I can take this

up with. I am NOT happy AT ALL about this answer.

The item has not processed and has NOT shipped .. it CAN be canceled.

Sincerely,

April **, 2014 06:45 PM

User photo [redacted] Nomorerack

Hello [redacted],

Thank you for writing in. Always here to help.

You can reach us by telephone at ###-###-####. Customer service is available from 9am to 6pm EST 7 days a week.

I would also be more than happy to assist you. If I can, please let me know. At Nomorerack, customer satisfaction is our main goal.

Regards,

[redacted] with Customer Care

Nomorerack - Everything you love for less

[redacted], Apr ** 06:59 PM:

Thank you for not addressing my email. I called the number you provided

(the one that says I can reach you by telephone 7 days a week only to get a

voice mail message saying you're closed and hung up on me) and was unable

to reach anyone during your advertised business hours.

I'm going to write one more time requesting my order to be canceled. If you

ignore it, give me another bogus phone number, close my case before it's

resolved to MY satisfaction or tell me you can't completely refund my money

I'm going to take this up with my credit card company and the Revdex.com.

If customer satisfaction is your main goal, I'd say you just did quite the

opposite with this customer who is trying to resolve an issue he is NOT

happy about.

I would like this email to be sent to a supervisor and want a way to

contact them or have them contact me at this email address or by phone at

###-###-####.

Sincerely,

April **, 2014 06:48 PM

[redacted] Apr ** 07:07 PM:

Hello [redacted],

Thank you for writing in. Always here to help.

We do apologize for the inconvenience this has caused you. We are unable to cancel this items, as the order details already been sent to fulfillment team. Again, my sincere apology about this issue. Rest assured we are doing our best everyday to give you the best possible customer service experience. We sure to check all of our vendors for this inconvenience. Again, we would like to thank you for your understanding.

For full information regarding our cancel policy please see our FAQs [redacted] If there is anything further I can do to assist you please let me know. At Nomorerack, customer satisfaction is our main goal.

Regards,

[redacted] with Customer Care

Nomorerack - Everything you love for lessDesired Settlement: A complete 100% refund of my order.

Business

Response:

Dear [redacted],

I'm very sorry that you are unhappy with our shipping terms. Please note that we do advise that orders may take up to three weeks for delivery, though most orders do arrive much sooner. In this case, I see that a tracking number is still not available and it has certainly been too long. I have went ahead and cancelled this order and issued a full refund back to your original form of payment. Please allow 7 to 10 days for this refund to be reflected on your account. If there is anything else I can do to assist you, please just let me know.

Regards,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Will NEVER do business with them again. I ordered some items at one time. First was one dress...they sent 2 - neither of which were the one I ordered. I ordered two jogging suits. Weeks later, after numerous emails, they said they didn't have them and it would take 4-6 weeks to see refund. And I am still waiting for sunglasses. My guess, they tell me those never came either.

When they were No More Rack, I ordered all the time, always got my order correctly and promptly. Choxi, never again!

Review: On Dec [redacted] 2013 I purchased an Irola Android Model number Irola DX752from the website nomorerack.com. The item arrived defective. It arrived approximately the [redacted] of December.

The item powers down every 20-30minutes regardless of power or what you are doing.

The item Will only charge to 86%

The item takes 12+ hours to charge to said 86%

The item runs out of power within a very short period of time

The item wont turn on about half the time.

The item has a warranty, but the number that comes with the produce does not connect you to anywhere.

I attempted to call customer service, but because it is Christmas they are only accepting online contact. I sent in two email requests before someone named [redacted] responded. [redacted] informed me that they do not do exchanges and closed my ticket as resolved. he also informed me that I could return the product and to let him know if I wanted to do so. He also informed me that I would have to repurchase the same item at a higher price since the sale price is no longer valid. I have sent four follow up e-mails back to him with no response.

The website has a return policy is 7 days from receipt of your item and you must have their customer service approval first as well as a code that customer service must give you. Also I must pay for shipping again. I can't return it since I don't have the address to return it to. I don't have the code for the return either. I can't even get a hold of the manufacturer to see if they will exchange it.Desired Settlement: I just want a working item that I purchased. This was my Christmas Gift to my wife. I don't want to have to pay for shipping again, because it should have been right the first time. I also don't want to have to wait 14 business days for them to process the order again. I just want to exchange the item for one that works.

Consumer

Response:

At this time, I have not been contacted by NoMoreRack.com, Inc. regarding complaint ID [redacted].

I have filed a fraud charge with my bank. The money has not been returned yet, but I am hoping they will return it and charge it back to them.

Sincerely,

Business

Response:

Dear [redacted],

Customer service informed you on December **, 2013 of the return address for the defective product. A shipping label was generated at the time and delivered to you via email by customer service. I will now consider this matter closed.

Best,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

In the last reply nomorerack responded by giving my a return label, and requested I write to customer service for an additional number to return my item. I have written three times at this point and am still waiting on a reply. I had not responded so that I could give the company appropriate time to return my emails.[ ]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Dear [redacted],

Can you please let me know what email address you used to contact customer support. I see several emails from your email address on file ([redacted]) a few months ago, but nothing since then.

Regards,

Well.. I learned a $24.00 lesson.. the hard way.. Bought a phone from H.e$.N.Junk!..Bought 2sets of Wireless Headphones from TV's E -vines...Junk.. Now a $200.00 watch for $24.00 From Chaxi and guess what? Yup! Junk!.. I wish I had taken 2mins & done a little research.. & What did we learn today Boys & Girls?... Yup... You get what you pay for.. Seems there's no such thing as a "Real Deal"..jus sayin.. Marking it Neutral, for now.. Will let you all know if I get my money back... I don't want another watch.. this POS isn't worth 2 dollars n/m $24.00.. I should have known better... As ordered...the names of the sellers has been changed due to copyright laws... But..you get the just of it..

Oh...I gave the phone away...& the headsets... I tried to return them..it was "To Late" even though I explained I didn't even open them for more than 2 weeks..as I was busy arguing with H.e$.N about returning the phone because, I perceived, there was some false advertising in the costs of operating the Phone..Again...we live & Learn...

Review: On December *th I placed an order for two pairs of earrings. One of them was, 1 Carat Total Weight Genuine Tanzanite Studs in Sterling Silver. I gave them to my mother as a birthday gift, and as soon as she picked up one of the studs to put it in, the tanzanite fell out. It was advertised as study, and that should not have happened. I have contacted this company several times only to be told I can pay to have it shipped back and then have a credit on my account where I can purchase it again. The problem is they no longer carry this item. Each time I try and continue the conversation to explain my problem I'm given some generic e-mail telling me my case has been closed. By the way, I was never offered any information on how to send the earrings back. What I want is to receive the product I ordered that isn't defected sent out to me. When I placed that order I did it with the belief that thy could deliver earrings that weren't defective.Desired Settlement: I want a new set of the Tanzanite earrings I bought to be sent to me, and I'd like them not to be defective.

Business

Response:

[redacted],

Review: I ordered 6-Pack: Lacy Zebra Print Molded Cup Fashion Bras with Underwire

Size: 42c ... and these are NOT ANYWHERE NEAR a 42C the cup is more like a very small B and the band is at best a 38. Also one of the bras came without a tag, leading me to believe that they were not new!!! I could have dealt with the poor quality and workmanship of these bras, but the fact they obviously just stuck a 42C tag on whatever size bra they had and shipped it off is inexcusable! This item says it is final sale but this is obviously part of the scheme to sell crap bras in the wrong size to unsuspecting customers, I have absolutely no use for these bras now and it is obvious that I was purposefully tricked into buying these! I have laid one of these bras out next to a real 42C bra when I saw how small they looked and its comical how different they are!Desired Settlement: I want a full refund and free return! I can't use these and I don't know anyone who could.

Business

Response:

Dear [redacted],

I apologize for the inconvenience. On January **, 2014, RMA and return instructions were provided to you so you may exchange the item. Please contact customer service if you need this information again. Thank you.

Best,