Choxi.com, Inc.

Review: We ordered products from No more rack and not only was half of my order delivered to the wrong address but the other half was incorrect. No one responded to me via phone email, chat.Desired Settlement: I would like a full refund since I did not receive anything correct.

Business

Response:

Dear [redacted],

I am having trouble locating your order on our system. Please email [redacted] with the order number a short summary of your issue and I will be better equipped to assist you. Thank you.

Best,

Review: I bought a pair of headphones for $95 from this website. On the website, they said they were new. When I received the product, it did not come in its original packaging. After a couple of hours of use, the headphones stopped working. When I tried to call customer support for a return, it was an automated message saying they could not answer phone calls because of the number of calls during the Holiday Season and to contact them via email. I contacted them by email, and after three days, finally received a response. I was given an return number and was told I would have to pay for my shipping. With no other way to get my money back, I reluctantly sent back my product and paid for shipping. After a week, I received an email saying my "nomorererack" account had been credited. This was not credited to my credit card that was used to purchase the product. According the the website, they said they would credit my card that was used, but this did not happen. All in all, the website forces you to just get something else from their scam website. This website not only has poor customer service, but terrible work ethics. They know exactly how to take advantage of people just looking to buy a gift for Christmas.Desired Settlement: $110 for my $95 purchase as well as the costs for shipping.

Business

Response:

Dear [redacted],

This letter is in response to your inquiry connected to the above-captioned matter with the Revdex.com of New York. We regret that your initial inquiry brought to the attention of our customer service department did not resolve this matter to your satisfaction and welcome this opportunity to now fully address your concerns.

It is our understanding that your inquiry resulted from not receiving a credit for an item (the “Monster Powerbeats by Dr. Dre In-Ear Headphones with Inline Mic - Assorted Colors”). On December **, 2013, we issued you a total refund to your personal account in the amount of 103.19- $103.19 for the Item as well as the $0.00 charge for shipping and handlingPlease allow 3-5 business days for this refund to appear in your account. As for the return shipping, we can reimburse you for the cost via store credit or a PayPal account. If you do not have a PayPal account, it is free and secure to create one. We just need the name and email associated with that account. Please email this information to [redacted] with a copy of the return receipt.

We deeply value your relationship with Nomorerack and are committed to providing quality products with quality customer service. Nomorerack takes great care to ensure that a customer’s experience on its site and over the phone is positive and apologize if your experience was anything less than ideal.

We believe this provides a full and complete resolution to the matter and ask you to please feel free to continue to provide feedback about our services. Should you have any additional questions or would like to discuss the matter further, please free to contact me directly at ###-###-####.

Very Truly Yours, [redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. Although I have not received a refund for my shipping, I finally received a credit to my card for the defective product. It seems that involving you in this has resulted in the proper product refund that I deserved.

Sincerely,

Review: Once you have reached out to the manufacturer, please let us know so that we can refer to their resolution and will know which step to take next.

We're hoping for your kind understanding on this matter.

I was never told about there policy on return items,at all,and I received it (tablet) two weeks late which was on the 12/**/2013. Now I have a broken tablet that's not even working nonw what's so ever and they won't send me my money back all they're saying is it's after the 14 day policy of returning back the item,if I knew that I would been returned the item,but I was trying all options of seeing if I wasn't charging it up right.But,when I just about tried every outlet Iseen that it wouldn't stay turn on for me to charge it.Oh here's the email response I got from the site.[redacted], Jan **10:48 AM:

Hello [redacted],

Thank you for writing in. Always here to help.

Our return policy allows for 7 days from the receipt of merchandise to report a damaged item, for a refund. We however, allow a grace period of up to 14 days. Unfortunately you are now past that 14 day grace period, and this item is no longer eligible for a refund.

However, I can help you by providing additional contact information of the manufacturer. They should be able to assist you with any product related questions along with warranty information :

Manufacturer phone number is ###-###-#### or ###-###-#### and you can email them at [redacted]?

You can also visit [redacted] for some helpful information about the product.

If there is anything further I can do to assist you please let me know. At Nomorerack, customer satisfaction is our main goal.

Regards,

* Ronalen E with Customer Care

Nomorerack - Everything you love for less

The tablet is:Mid Google Android 4.2 1,2GHZ $GB 7" Dual Camera Tablet PC W/accessories

I'm going to keep filing a complaint, and letting everyone know about this company,until I get my money back.Desired Settlement: I WANT MY MONEY BACK!!!!!! And I will give them back their broke Tablet.

Business

Response:

Dear [redacted],

Review: On November [redacted] I placed an order with nomorerack.com for 4 MID Google Android tablets to give as gifts to my children and husband for christmas @$59 + $2 for shipping each. I didnt pay my car for December on time to get these for them. These are the ONLY gifts my children are supposed to get for christmas as I just had a baby and we are short on cash this holiday season. I first contacted them for an update on how long before items are shipped after orders are placed on Dec. [redacted]. their responce was "typically orders ahip within 10-14 days" and to allow 2 weeks for delivery. I have not been notifyed by email with a tracking # letting me know my order has been shipped as said on my order confirmation email. The 1 traking # I do have for 1 tablet was give to me by someone I was messaging with. status on it says "A UPS shipping lable has been created. Once the shipment arrives at our facility the tracking status including the scheduuled delibvery date will be updated." This is the status its been on since Dec. [redacted]. On their web site it states orders placed on or before December [redacted] are guaranteed to arrive befor christmas. Their is no customer service # online. I had to google and look for a customer service number. When I finally found one I called them. [redacted] the rep. I spoke with said it was mailed and I should have recived it by now. He gave me his word that I would have them by Dec. [redacted]. My concern is that I will be out of my $244.00 and my family will not have anything to open on christmas day.Desired Settlement: if I can not get my orders by the [redacted] of December as promissed by the rep. I spoke with I would like my money back.

Business

Response:

Dear [redacted]

Your product was confirmed delivered by December **, 2013. Please see the confirmation link below. Since the product was received, I will consider this matter closed. Thank you.

Best,

I ordered a Christmas gift on 12/**/15 because they guaranteed delivery by 12/**. The item never arrived and is expected on or about 12/**/15. If time we're not of the essence I could have gotten the same item from EBay at half the price. What kind of guarantee is that, "you will receive it or maybe not", either way they have your money and now your stuck sending it back.

Their customer service is very good at lip service.

I will never buy another item from Choxi again!

Review: Order number: [redacted]

I received a Return merchandise authorization and returned the items in accordance with company policy. I returned the helicopters to the vendor using the return mailing label provided by NOMORERACK. The label shows that the items were received by the vendor. This was in December. I contacted NOMORERACK customer service on numerous occasions requesting a status update on my return. (Request #[redacted] - online customer service request form). I was told that my refund request had been escalated and there was nothing else that could be done by customer service and my ticket was closed. This was in January. I still have not received a response from the 'escalation team' neither have I received a refund.Desired Settlement: I would like a refund of the purchase price of the helicopters that were returned to the vendor.

Consumer

Response:

At this time, I have not been contacted by NoMoreRack.com, Inc. regarding complaint ID [redacted].

Sincerely,

Business

Response:

Dear [redacted],

On March [redacted], 2014 a refund was added to your account in the amount of $39.97. Please allow 3-5 business days for the funds to post to your account.

Best,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: Around 12/**/13, I had received an over via mail. I had made several purchases. I received my most recent order and did not receive the previous orders. I called and reported it. I got the run around. I was told to check the post office and file a report with the post office, the post office told me to contact the shipper. The shipper then instructed me to contact the police. I was told once nomorerack received a police report, that they would refund or resend the products. To date, there items missing have not been delivered nor have they been delivered. the company has my money and I have no product. The company now has no live chat and you cannot reach a person on the phone. IN addition I have been sending emails since mid December with no resolution. I submitted the police report at least four different times.Desired Settlement: At this point, I feel that the company owes me for the products not received, the shipping, refund for the police report, and some form of payment for the nonresponsive to the issues. Theses items were gifts. I spent money and gas and additional time because they disregarded my issue.

Business

Response:

Dear [redacted],

Please provide the order number associate with the complaint so I may better assist you. Thank you.

Best,

Review: I contacted nomorerack customer service by email to inquire about my credit for a return I made.

I emailed nomorerack rack customer service several times about my return I had made. I checked the status of my return on the post office website which verified they received my return so I email them asking them when my credit would be available for me to use they replied returns can take up to 1-2 weeks to be processed ok that fine but that was December **,2013. I emailed again jan *,2014 to find out the status of my return and when I will receive the credit there reply we are waiting for an update from the vendor which can take up to 2 weeks ok so I did not hear from them so I contacted them again jan **,2014 and received the same reply as last email. I keep getting the run around from this company and I am a very dissatisfied customer.Desired Settlement: I would like my full refund from this company. I returned the item and no longer have it in my possession so therefore I would like my refund.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I ordered five products from Nomorerack.com on 10/**/2013. Once received, two products were defective and one was the wrong size. They requested I take a picture of one of the items, and once Nomorerack received the photo they refunded my debit card used in the transaction ($25.00). I was told to ship the other two items (totaling $135.00) to two different locations, and once they confirmed the delivery, I was promised via e-mail that I would receive a refund back to my debit card. Both items arrived by November [redacted] and I was informed that it would take 5-8 business days to see the refund on my statement. After two weeks, I called Nomorerack and they tried to offer me a store credit. I explained that I asked for my debit card used in the original transaction to be refunded, and they said it would take another 5-8 business days to appear on my statement. After another week I called back and they were no longer taking calls, and I have various e-mails to prove that they promised me a refund to the original form of payment. Now they claim that it is past the 60 day mark for cash refunds, and they will only give me a store credit for $124.00, not even the total amount. I asked to speak to a manager and they just apologized and told me all they can give me is a store credit. The majority of my items in the transaction were defective, and now they delayed the refund process for over 2 months.Desired Settlement: A check for the $135.00 I am rightfully owed, because I no longer trust this company with my debit card information.

Business

Response:

Dear [redacted],

I apologize for the inconvenience. On November *, 2013 a refund in the amount of $25 was issued to your account.

On February **, 2014 a refund was issued in the amount of $124 and $13 for the tablet and leather belt.

Best,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I ordered a pair of "Monster Powerbeats by [redacted] In-Ear Headphones with inline Mic" From Nomorerack.com for $79.00. What I received was an obvious knock off of authentic Beats Headphones. I contacted customer service and was told by a supervisor that it was my responsibility to check with the Beats Headphones and confirm the product was fake. I contacted Beats Headphones and was assured that they have no relationship with nomorerack.com and that without a serial #, and for the price the website was selling them for the product was definitely fake. Nomorerack.com says they will issue me a refund if I send them the product, although I am expected to pay for shipping.Desired Settlement: Most of all I want this company to stop scamming consumers, and to stop advertising that they are selling products that are not authentic. I also think it would be fair to receive an authentic pair of Beat Headphones (with a legitimate serial #) for the price I was promised.

Business

Response:

Dear [redacted],

On January **, 2014, an RMA was issued for you to return the item for a refund. This information was reiterated on January **, **, 2014 and February [redacted], 2014 and March **, 2014. Since the item was never returned, a refund cannot be issued.

Best,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]*

I have returned the item and a credit has yet to be issued

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

[redacted],

Please provide me with the return tracking number of the item you said you returned.

Best,

I just had it with this now choxi !! I ordered 2 king size paws off bed covers chocolate color they only sent 1 and it was wrong size and wrong color! I contacted customer service and told them and they want me to take to post office and pay for the mistake to be shipped back to them and then when they recieve it the will credit my refund money back to my choxi account and ship me the correct size and color and try to locate the missing one I paid for and ordered!!! all I wanted was for them to email me prepaid postage to ship it back and i'll give it to my mail carrier to send back and they can send me what I actually ordered and paid for!!! the order before that I ordered 2 sets of coconut oil and they only sent me 1 set I paid for 2 sets!!!! still waiting for the 2nd set to come!!! I told them by phone that if you cant email a prepaid postal return to send back the one I received in wrong color and wrong size then for the missing one refund my bank account and i'll keep the wrong size and color and that they have just lost a customer!!!!!!! these are not their first mistakes on my orders but they are surely the last they will make because I am done with them!!!!!!!!! I should'nt have to bend over backwards for them to correct their mistake!!!! why would they expect you to take the wrong item back to post officce to ship back to them and pay for the shipping in hopes of getting refunded back what you had to pay to get it back to them!!!! shame shame shame on you choxi for running a half [redacted] bussiness!!!!!! and you will not stay long with those antics you pull!!!!

Review: I have emailed them numerous times after the 48hour period and still no one has contacted me in order to return merchandise to exchange it for another that is not broken. They no longer accept calls and they have not replied to m first email which was this past Thursday the [redacted] December.I feel I should just send back the merchandise and pray for the best. Is there anyway you can help me please I beg of you.Best wishes for the New Year an now,[redacted]Desired Settlement: I would like to re-order a different piece of merchandise same 7 inch tablet different MFG. The quality of this one I have received is absolutely poor.

Business

Response:

Dear [redacted]

Please provide the order number associated with your complaint so I may better assist you. Thank you.

Best,

Review: I bought what was advertised as a new laptop.they sent me a refurbished one.they charged me the price the same laptop costs brand new at best buy.so it was a scam.I contacted them a dozen times.they blew me off until there return time had lapsed and then finally answered and said sorry your to late.I said no I'm not you sent me a refurbished instead of new there is no time limit on a scam.you sent old product I want my money back.finally they said we contacted Toshiba for you they will be in contact with you it could take up to 5 days.it has bin a month they did not contact me.and now nomorerack will not respond again.they ripped me off.how can a buisness like this be aloud to operate.Desired Settlement: I want my money back or the brand new laptop I paid for.at a discount price for all this trouble

Consumer

Response:

At this time, I have not been contacted by NoMoreRack.com, Inc. regarding complaint ID [redacted].

Sincerely,

Business

Response:

Dear [redacted],

I am having trouble locating your order in our system. Can you please provide me the order number thats associated with your complaint so I may better assist you? Thank you.

Best,

Business

Response:

[redacted],

The product you purchased clearly states that the item is refurbished and has a 90 day warranty. Please see the link below for confirmation. Your initial order was placed on __ and confirmed delivered on December **, 2013. Please see the confirmation link below. You first contacted customer service about "noticing the refurbished sticker" on the product on January **, 2014, outside of our return policy. I apologize, but this product is not eligible for a refund.

Best,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]it was marked as new.it was sold to me at the same price a new one is in best buy.I will not withdrawal my Revdex.com complaint.you cheated me and I will continue to post it on facebook and tell everyone I no not to buy your shawdy products.and that your a scam that says your selling one thing and sends another.nice buisness ethics you have.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: I placed an order with NoMoreRack July *, 2013 (Order # [redacted]). I requested cancellation of the order 8 minutes later and have emails to prove it. I have still not received the refund of the $99 charge to my account that I have been told countless times has been sent in by their team. The bank has received no such notification and I cannot get anywhere with the customer service team. They all just say the same thing. "We have escalated this concern" and "Give us a week" or so. Then I inquire a week later and get the same type of run-around. I refuse to wait any longer. I placed another order following this one that I have since received (not as advertized) and returned and I received the refund for it very shortly after they received it at the CA warehouse (after I shipped it to NY and it came back to me because the post office couldn't find the address they had me send it to). I even got store credit for both shipping labels in the amount of $61.18. Still, I haven't been refunded for an order that was opened and closed within a span of 8 minutes that has now given me trouble for about 11 weeks.Desired Settlement: I want the $99 back. Plain and simple. I have also seen where they are offering customers a paypal refund for shipping labels - this was never offered to me - I would love to have that corrected so I do not have to deal with this company any longer. I have a paypal account that will gladly take the $61.18 for me to use elsewhere.

Business

Response:

Review: I ordered the FurHaven Pet Products Cat Playground with IQ Busy Box. I received a "JM ULTRA PLUS DELUXE ORTHO" pet bed. Code: [redacted] Color: Cream [redacted]. I attempted to resolve the matter through chat. They wanted me to send back the item I did not order and they said I WOULD NOT receive the item I ordered, but I would receive a refund. Therefor, I the customer have to WORK to receive a refund for something I DID NOT ORDER and I do not even get the item I ordered!!!Desired Settlement: I want the item I ORDERED and if anything you should either discount the item I ordered or let me keep the WRONG ITEM YOU SENT ME. When I contacted online customer service I received automated responses that were either copy/pasted or just automated. I do not appreciate this! Talk to me like a human!

Business

Response:

Dear [redacted],I'm very sorry to hear you received the incorrect item. Upon reviewing your account I see that an RMA was processed for the exchange of this item. Please allow up to 1 week for your return to be processed once it has been delivered. Once the return has been processed, if the item is still in stock a replacement will be shipped to you. If the item is no longer in stock a full refund will be processed to your original form of payment. If there is anything else I can do to assist you, please just let me know.Regards,[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

"[redacted]", if you were actually following my order you would know the return was processed on 1/*/15 and Nomorerack.com has stated I will be fully refunded. I have yet to see my refund. While I was given a shipping label for the return, I still had to pay shipping expenses for the packaging because the pet bed that was sent to me originally in a paper thin plastic bag. I was told by a Nomorerack.com representative from [redacted] I would receive a refund to my [redacted] account for the expense. That was 12/**/14. I have not received a refund. Because of the holiday I understand it may take a few extra business days to process the return of funds to my bank and [redacted]. I will give it until Friday 1/*/14. If I do not have the refund in my bank account I will file a charge back.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Dear [redacted],I understand your item had already been delivered but I was trying to convey that it may take up to 5 business days to process this return which had not happened yet. Looking into your return further, I see the return was actually processed on the first day it was received. You should have received an automated email on that day confirming your refund but it appears you did not receive this email. Refunds may take up to 7 business days to be reflected back onto your account. In this case, since the refund was processed on Jan [redacted] it should have been reflected back onto your account no later than Jan [redacted]. In regards to the cost for the shipping materials, I do see a note on your account from the social media representative you spoke with. I had this money transferred to your [redacted] account and it should be available immediately.Regards,[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has been resolved because:

I have received my refunds, albeit extremely late. Customer service and response to errors on the companies behalf are inexcusable and the public should know about it. Shop at nomorerack.com at your own risk.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: I ordered a tablet from nomorerack.com on 10/**/2013 as a Christmas gift for my daughter. When she opened it on 12/**/2013 we discovered it did not work. I have called and emailed nomorerack and kocaso, the tablet manufacturer numerous times over 36 hours. No response at all from anyone via phone or email.Desired Settlement: I would like to send this defective product back for a full refund and I will purchase a tablet for my daughter elsewhere.

Consumer

Response:

At this time, I have been contacted directly by NoMoreRack.com, Inc. regarding complaint ID [redacted], however my complaint has NOT been resolved because

I am having to deal directly with the manufacturer and am trying to resolve the matter that way. No More Rack has only responded to me by emails giving me bad phone numbers in which to speak to someone to help get this resolved.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: I signed up for Nomorerack.com using a referral link my daughter-in-law provided to me because the company said it would provide each of us a $10 credit towards a purchase of $30 or more (I would get the credit just for signing up under her, and she would get her credit after I made my first purchase). When I went to make my first purchase, there was no $10 credit in my account, nor did my daughter-in-law receive a $10 credit after I made my purchase. After contacting their customer service center, I was informed that because my daughter and I both used the same internet access point to create our accounts (my daughter-in-law was referred by my daughter at a family event at my home months before I joined) that we were not eligible for the discount. This information was not listed anywhere on the webpage and thus I had no way of knowing that such would be the case, and nomorerack's customer service was unwilling to do anything to rightfully correct the problem. This is false advertising and is very unprofessional!Desired Settlement: They need to either spell out in their referral email that no one can receive the credit if they use the same internet connection to join the website, or else they need to pay the $10 credits to both parties involved as all the spelled out terms of the email were met.

Business

Response:

Review: In November of 2013, I purchased an e-reeder from the website nomorerack.com. My wife also purchased one for me and did not tell me. At that point, I returned the product. I used UPS and returned the product. UPS showed that it was received at nomorerack on 12/**/2013 at 11:11 am. I received an email upon questioning the status of my refund on 12/**/2013. I was told that it could take up to ten business days for the refund. I have emailed, used live chat and finally called customer service. I was told that I needed to wait 7-10 more business days. The rep said that they had the part, but they were waiting on something from their supplier. When the rep asked if he could do anything else, I told him simply to refund my money.Desired Settlement: I only want my refund. They have had ample time. The return started on 12/**/2013 and I was told it would take up to 10 business days. It is now January**, 2014, which is well beyond the time frame and all they want me to do is wait longer.

Business

Response:

Dear [redacted],

On February [redacted], 2014 a refund was issued to your account in the amount of $59.00.

Best,

Review: On 10/**/13 I ordered 3 pairs of boots, which were delivered on 10/**/13. They ran very large and did not fit (I wear a 9.5, ordered a 10 as they didn't have a 9.5 and they fit like an 11 and were HUGE), so I contacted them to return them. I was told that they were a "final sale" item and could not be returned. The "final sale" information was hidden in fine print, not anywhere located on the main advertising page. Items unable to be returned should have that CLEARLY noted where it is EASY to see, not hidden on other optional screens where you have to hunt for it.

Having been told that, I recycled the boxes and was going to try to simply sell the boots locally to recoup my money. Then I noticed on 11/**/13, a friend of mine posted a link to NoMoreRack on Facebook, so I made a comment there warning people about their advertising practices and misleading sizing (I also bought a pair of pants that were a "large" but were identical in size to my step daughter's size FOUR jeans, which is an XS or Small) and warning people to steer clear of them.

A customer service person from NoMoreRack commented on my post asking me to send a message to them via private message on Facebook with my concerns, so I did. I was then advised that as a 'one time courtesy', I could return the boots for a refund ... except that the return instructions they provided me with said that I had to have the original packaging and packing slip, both of which I had recycled when I was told the first time that I could NOT return the boots. I pointed this out and they provided me with Return Authorization numbers for each pair of boots anyway (RA #'s [redacted]). I asked that they confirm in writing for me, so I was sure I understood, that they were allowing the return of the boots for a refund to the credit card that they were purchased on even without the original packaging and/or packing slip and was told on 11/**/13 that yes, that is what they were offering. This is a copy and paste of the EXACT message I received in response to my request for clarification:

"Hello [redacted], Thank you for your message. Yes, a return merchandise authorization [redacted] were created for the three (3) NY VIP Sarit Riding Boots - Assorted Colors as a one time exception since we value you as a customer. Kindly print out and remember your Return Merchandise Authorization s#. Please take note of the quantity of items that are in the box. You may use a generic packaging if the original box is no longer available. Tape the Return Merchandise Authorization # on top of the box and drop it off at a USPS location. Once we receive the items, we will process a refund back to your original form of payment. Please keep a copy of the tracking number for your records and we ask that you send it as a reply to this correspondence to help expedite the return process. Hope this information helps. Please feel free to send us a message anytime. Have a great day!"

As such, I boxed up and returned the boots on 12/**/13 and sent them a note advising that the boots had been dropped off and were on their way back, for which they sent me a thank you note. I returned the boots with delivery confirmation and have proof that the boots were delivered to their "Returns Department" at [redacted] on 12/**/13. I waited 10 days and checked my credit card, no credit had yet been issued. As such, on 12/**/13 I sent a follow up request to them using the same private message through Facebook that they provided my return authorizations through, asking when to expect to see my refund. As of 1/*/14, I still had not received a response to my follow up request, so I sent another message asking for a response. They replied a short while later telling me the following:

"Hello [redacted], Thank you for your message. We are truly sorry for the trouble this has caused. I reviewed your account and I'm afraid we can no longer issue a refund to your returned order [redacted] Sarit Riding Boots - Assorted Colors, because it was beyond the allotted time frame. Please be informed that our return and refund policies are being strictly enforced. Moving forward, I have forwarded your message as a feedback which will certainly help us improve on how we do business. Again, our deepest regrets for this negative experience, and for coming up short of your expectations. Your continued understanding on this matter is greatly appreciated. Please feel free to send us a message anytime."

If you review the clarification message I received, NO WHERE in the message allowing my return did it state I had to have the boots returned by a certain date. I had them boxed up and returned with a week of being provided with the authorization to do so and the Thanksgiving holiday fell within that time frame as well. Now they have my boots AND my money and are refusing to issue me the refund of $105.00 ($35 each pair X 3 pairs).Desired Settlement: I want a refund issued to the card on which these 3 pairs of boots were ordered in the amount of $105.00.credit

Consumer

Response:

You have sent me an e-mail advising that NoMoreRack has failed to respond to the inquiry/complaint you sent. You asked that I let you know if they have contacted me directly and/or rectified the situation.

At this time, I have not been contacted by NoMoreRack.com, Inc. regarding my complaint, ID [redacted].

Sincerely,

Review: I purchased 3 tablets on November [redacted]. My credit card was charged November [redacted]. Checked delivery status every day since. As advertised on their website - "** Orders placed on or before December [redacted] are guaranteed to arrive before Christmas. For all orders placed after December [redacted], please check the product page for holiday delivery details. ** Due date of merchandise - Scheduled Delivery Updated To: Friday, 12/**/2013, By End of Day Shipment Progress Location Date Local Time Activity Cerritos, CA, United States 12/**/2013 1:04 Departure Scan Cerritos, CA, United States 12/**/2013 18:27 Origin Scan United States 12/**/2013 18:16 Order Processed: Ready for UPS I ordered the products based on Christmas delivery. I feel they have failed to do what they promised.Desired Settlement: I want the items I paid for in November delivered by Christmas as stated on their website.

Business

Response:

Dear

On January *, 2013 a refund was issued to your account for $183.00 for the MID Google Android 4.2 1.2GHz 4GB 7" Dual-Camera Tablet PC & Accessories x3. Since a refund was received, I will consider this matter closed. Thank you.

Best,