Choxi.com, Inc.

Dealing with choxi is frustrating. I ordered an item and never received it after 3 weeks. Thing is that they gave me a tracking number but it turned out to be false. I contacted them asking where my package was and they had me call [redacted] and [redacted] before informing me that the package was never sent and that they will be sending my item promptly. What a waste of time. Its been almost a month and still no package. I keep asking for a refund and Choxi just sends me a generic email response saying sorry and that my package is on the way....

Review: I bought a tablet from the company, and it broke 6 or 7 months later. I requested information on exchange or where to send it to replace it or repair it and [redacted] from the company said I needed to contact the company that made the tablet. But no information from the company is in the owners manual which beside the paper stating the instructions for first time use was the only paperwork that came with it. I imagine the companies name was on the box, but I didn't keep the box. So nomorerack has sent me emails saying the issue is resolved, but I cant even log in to see the resolution, and although I have asked for email resets this hasn't even happened. The email just says that there is a resolution, but I cant get to the resolution, and nomorerack has bailed on the product that they sold to me, although the booklet that came with the product said to contact whomever distributed the product, So, I have a useless warranty, because I don't even now where to send this useless tablet, and nomorerack says its not their problem.Desired Settlement: I want [redacted] to be fired, and the customer service department needs a complete overhaul, and restructuring so that this crap doesn't happen anymore.

Business

Response:

[redacted],

On February **, 2014 you were informed that the return shipping charges would be $10. Please contact NoMoreRack customer service if you would like to proceed with the vendor. Thank you.

Best,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

No more rack, now says, that I have to pay for shipping, and that I need to pay the vendor for the shipping, so when I asked for the name of the vendor, they wouldn't tell me the name of the vendor, and they said they could not pass out the info for their vendors, but they still want me to pay 10.00 for shipping via my credit card, to some company I am not allowed to know the name of.

On Wednesday, February **, 2014 7:47 AM, [redacted]<[redacted]> wrote:

Actually yes I have had contact with the company, I received an email giving me directions to send it to the tablet vendor. It cost me ten dollars to send the tablet to California, and yesterday I got an email that said I had to pay for return shipping, and would I either email a shipping label or give them my CC info for this. I stated that this was ridiculous, I still didn't know who this company was. When I shipped it back it was to a company that I still don't know the name of because the address was to "returns" and a suite number in California. nomorerack still wont tell me the name of the vendor, they've just acted as a go between myself and this nameless vendor/company.

Sincerely,

Review: It has been 13 days since I placed an order with Nomorerack. I contacted them withing 36 hours of placing orders to have them cancelled and they told me that they could not be cancelled since they had already been since to their supplier for processing. Here it is 13 days later and my orders are still showing "processing'. I have spoken with customer service almost daily to have these orders cancelled and they refuse. And now my orders have still not shipped. I would like to be refunded the amounts I was charged.Desired Settlement: $240.00 immediate refund.

Business

Response:

Our cancellation policy stated on our website states “During each days deals, you have until 9 AM EST the following day to cancel purchase of any items that you have ordered.” You did not attempt cancel within this time frame so it was too late to cancel the orders. At that point the orders are sent to the supplier for fulfillment. As advised on our website, delivery takes between 10-14 working days. It is still within that time frame. Please allow time for delivery. We apologize for the inconvenience.

Best,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Subject: RE: You have a new message from the New York Revdex.com. Complaint # [redacted]

Sorry, your correspondence was going to my junk mail and I missed it. You have closed this complaint. I did receive my items however I refused delivery and all items were returned. Since I have notified them that I refused the delivery they have not corresponded back to me. Their customer service department assured me that I would receive a full refund when the items were returned. They have received the returned items yet I have not received a refund and they will not communicate with me about it.

Sincerely,

Business

Response:

[redacted]

Review: I ordered two products under two separate orders, and returned both products in the same package, with paperwork enclosed for both products. I received a refund for only one of the items, and the company refuses to provide a refund for the second item because they claim that they did not receive the second item, even though both items were in the same package. According to the company they did receive one of the two items, and they did provide a refund for one of the two items, but they cannot find the second item, which was in the same package as the first, so they refuse to provide a refund for this "lost" item.Desired Settlement: I would like a full refund for the item that I returned, that they claim is "lost".

Business

Response:

Dear [redacted],

On January **, 2014 a refund in the amount of $13.00 was issued to your account for the "Stylish Printed Poncho - Assorted Colors".

A refund in the amount of $14.00 cannot be issued for the "Comfy Cotton Cropped Drawstring Lounge Pants - Assorted Colors" because you returned this item with the above product to a different vendor. We tried to contact the vendor to see if they received the product, but they said they did not. Since proper procedure was not followed by sending a proper RMA to each respective vendor, and the product was not received by the vendor, a refund cannot be issued.

Best,

Review: I order online all the time and decided to try NomoreRack.com at Christmas time. I have tried to return two items now which they guarantee and are return eligable however they will not return my money even once they have received the item. I paid the return shipping which they said they would cover and will not as well. At this point I am out $96.11, they have their products returned and my money as well.Desired Settlement: I want $96.11 rightfully returned to me.

Business

Response:

[redacted]

On February [redacted], 2014 a refund in the amount of $49 was issued to your account. Thank you.

Best,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I did not received full payment. I only received payment for 13.45 via paypal on 2/**/14. Did not receive the $49.00 on 2/**/14 like they stated.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

At this time, I have not been contacted by NoMoreRack.com, Inc. regarding complaint ID [redacted]. They have contacted my HOWEVER they are not returning the money that I am owed. They state they have and will but via PayPal monitoring I have NOT received the $49.00 refund. This company is extremely incapable of running an internet business. I want others to know to beware if they are going to purchase from them. I have had a four month battle with them just to get a refund for returned item.

Sincerely,

Business

Response:

Dear [redacted],

The refund in the amount of $49 was processed and returned to the customer on 2/**/14. Please see the transaction ID below for confirmation.

Payment Sent (Unique Transaction ID # [redacted])

Best,

Review: I ordered 2 Android tablets and received only one in the package. Contacted nomorerack and they report that both were delivered. (they had same tracking number so that would have been same package) It was not. When I tried to contact them through [redacted] I was promptly deleted from their page. Getting the runaround.Desired Settlement: The missing item cost $59. I would like my paypal refunded that amount.

Business

Response:

[redacted],

Thank you for your consumer inquiry regarding NoMoreRack.com. Attached please find a letter detailing your complaint filed with the Revdex.com complaint #[redacted], as well as the steps taking to the resolve the issue. If you have additional questions, would like to discuss the matter further, or that your issue has not been resolved, please feel free to contact me directly. Thank you for your time.

Best,

Review: In Nov 2013, I ordered curtains from Nomorerack. The curtains I received were the wrong color. I contacted Nomorerack and I was given return labeling for the curtains. About two and one-half weeks later, I had not received a refund or a credit. I used the tracking number on the UPS web site. The tracking information stated the package was delivered. According to Nomorerack, the vendor has not verified the package was received? How can I ever verify if the package that UPS stated it was delivered was received? I have numerous emails from customer service stating a resolution will occur when the vendor verifies receipt of the package. How unfair is this to the customer? I used the label provided by Nomorerack when I informed them the drapes were the wrong color. It has been two months and I have not received a refund or credit. I have the entire email string pasted below.

[redacted], Jan **12:35 PM:

Hello [redacted],

Thank you for writing in. Always here to help.

I know, this is really upsetting, you may even find this unfair. Please understand that we cannot process a refund for the returned items if our vendor has not confirmed that they received the items. It may show delivered to their return address, but we don't have their confirmation.

If there is anything further I can do to assist you please let me know. At Nomorerack, customer satisfaction is our main goal.

Regards,

[redacted] with Customer Care

Nomorerack - Everything you love for less

[redacted], Jan **12:24 PM:

Please see email string below. Has the vendor contacted No More Rack? This is unfair to me as the customer. I have proof, see below, that the package was delivered.

Thank you,[redacted]

Good evening,

Below is the confirmation from the USPS website using the tracking label provided by Nomorerack. The tracking information from the USPS website states the package was delivered 11/**/** at 9:15am. I am not certain what additional information you need to process my refund or credit. My original inquiry about my refund started 12/**/13. Will this ever get resolved? I requested archived details from the website. When I receive the information, I will forward the information to Nomorerack.

Thank you,

Only applicable to visual users.

Tracking Number: [redacted]delivered

Expected Delivery Date: November [redacted], 2013

Requested label is archived.

Restore Archived Details ›

Product & Tracking Information

Postal Product:

Priority Mail 1-Day™

Features:

$50 insurance included

Return Service

DATE & TIME

STATUS OF ITEM

LOCATION

November [redacted], 20** , 9:16 am

Delivered

LOS ANGELES, CA [redacted]

[redacted], Jan **10:54 AM:

Hello [redacted],

Thank you for writing in. Always here to help.

We are not rejecting your concern. Please understand that we have not received any confirmation from our return warehouse that the items were delivered to them. For every return, once they have received the item, credit was to be issued automatically.

If there is anything further I can do to assist you please let me know. At Nomorerack, customer satisfaction is our main goal.

Regards,

[redacted] with Customer Care

Nomorerack - Everything you love for less

[redacted],

Below is confirmation that this inquiry was initiated in December and the items were returned. [redacted] is also working on this refund. I do not understand what the issue is. The email string below validates the items being returned were received on 11/**/13. I have yet to receive a refund or No More Rack credit. This issue can not be rejected by No More Rack. I was asked to wait two weeks on Jan 1st for a resolution to this issue but the issue is usually resolved in one week. The two week cut-off for the vendor to respond to No More Rack is Jan [redacted]. Please provide my refund or No More Rack credit.

Thank you,

Email string is below:

From you, [redacted] today:

[redacted], Jan ** 02:06 PM:

Hello [redacted],

Good day from Nomorerack! Always here to help.

This email pertains to your inquiry regarding your order from our website. We want to apologiz shall receive an update once done.

This ticket will be marked as solved since the case has been forwarded to our escalation team. Once an update is available you will receive a new email with the update. If there is anything else I can assist you with, please reply and this ticket will be reopened. At Nomorerack, customer satisfaction is our main goal.

Regards,

[redacted] with Customer Care

Nomorerack - Everything you love for less

[redacted], Dec 0* 02:35 PM (EST):

Hello [redacted],

Thank you for writing in. Always here to help.

We have confirmed the return of your item [redacted]. I have escalated this to our fulfillment team and have requested for a refund. Please allow 5-7 business days for the credits to be posted and you shall receive an update once done.

This ticket will be marked as solved since the case has been forwarded to our escalation team. Once an update is available you will receive a new email with the update. If there is anything else I can assist you with, please reply and this ticket will be reopened. At Nomorerack, customer satisfaction is our main goal.

Regards,

[redacted] with Customer Care

Nomorerack - Everything you love for less

[redacted], Dec **01:2* PM (EST):

A Customer inquiry has been submitted via nomorerack.com 'Contact Us' form

Name: [redacted]

Email Address: [redacted]

Message: I returned items tracking number [redacted] showing received on 11/**/13. My credit card has not been refunded. My account at No More Rack does not have a credit for the return. When will my credit card get refunded or the money be shown in the credit section on my No More Rack account.

Thank you,

To: [redacted]

Picture of nomorerack

Outlook Active *iew

1 attachment (45.6 KB)

Download ReturnLabel.pdf (45.6 KB)

ReturnLabel.pdf*iew online

Download as zip

[redacted] This is a post-only message. Please do not respond. [redacted]

Dear [redacted],

Attached is your Merchant Returns Label, with mailing instructions included. This email was automatically generated by the US Postal Service at the shipper's request. Any reply to this email will not be received by the USPS or shipper. The USPS has not collected or retained any personal information that would identify you or your label request from this email.

Thank You, [redacted] (mailed to: [redacted])

USPS Tracking Number: [redacted]

Check the status of your shipment on USPS.com with Track & Confirm by clicking here.

RE: [Nomorerack] Re: Return?

[redacted] 11/**/13

To: Nomorerack

Picture of [redacted]

Good afternoon,

The color on all the curtains state taupe not tan.

Thanks

Date: Sat, * Nov 20** 19:51:04 +0000

From: [redacted]

To: [redacted]

Subject: [Nomorerack] Re: Return

## Please do not write below this line ##

Ticket #[redacted]: Return

Your request (#[redacted]) has been solved. To reopen this request, reply to this email or click the link below:

https://nomorerackcom.zendesk.com/requests/[redacted]

[redacted], Nov ** 02:51 pm (EST): Hello [redacted],

Thank you for writing in. Always here to help.

Upon checking, it shows that you ordered 3-Layer Energy-Saving Thermal Curtain Panel - Assorted Colors -Tan. That was also what was sent out.

Kindly follow the steps below to check your Nomorerack order history

1. Log-in to your Nomorerack account.

2. Go to your member's page or "My Account" page by clicking on your email address displayed at the top right of the page. Just beside the shopping cart icon.

3. Locate and hit the link "Order History"

4. You will be redirected to the page where it would display all your recent and previous orders.

If there is anything further I can do to assist you please let me know. At Nomorerack, customer satisfaction is our main goal.

Regards,

[redacted] with Customer Care

Nomorerack - Everything you love for less

[redacted], Nov 0* 12:36 pm (EST): I just checked my order. The wrong color was sent. I ordered tan not taupe. Therefore, I am expecting No More Rack to absorb the return fee.

Thank you,[redacted]

> From: [redacted]

> Subject: Return

> Date: [redacted]

> To: [redacted]

>

> Good morning,

>

> I need to return the curtains order (NMR#[redacted]). The curtains are not the color I expected. The taupe is more gold.

>

> Thank you,

> [redacted]

[redacted], Nov 0* 12:25 pm (EST): Good morning,

I need to return the curtains order (NMR#[redacted]). The curtains are not the color I expected. The taupe is more gold.

Thank you,

[redacted]Desired Settlement: I would like my credit card refunded for the amount to the purchase. Initially I was willing to take a credit for additional purchases at Nomorerack. However, because of the manner this issue has taken, I would like the $72.00 credited back to my card.

Consumer

Response:

At this time, I have been contacted by NoMoreRack.com, Inc. regarding complaint ID [redacted]. My money has been refunded after three months only after I informed them of this compliant. This type of business practice should not be allowed.

Sincerely,

Business

Response:

Dear [redacted],

Please provide me with the order number associated with your complaint so I may better assist you. Thank you.

Best,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

I had 6 packages stolen on July **, 2015. They had all been shipped from ChoxI. They were delivered while I was at work. They don't give you any options. If you aren't home, the driver is to leave the packages at the door. I obtained a police report and was going to provide an alternate shipping address where the packages could be signed for. Instead of working with me and keeping my business, they deactivated my account and I can no longer order from them. This wasn't my fault!!! How is this customer satisfaction, which is their main goal?! Something just isn't right. Maybe they had something to do with the theft. Someone did call to verify the orders, which never happened on any of my previous orders. Just know that I was a VIP customer and this is how I was treated.

Review: I ordered two tablets for my children for christmas. Order # [redacted]After using the tablets for less then a week after Christmas they both will not take a charge. I contacted Nomorerack.com and they shut me down by saying they could not help me with this issue because it had been more then two weeks from the purchase date. They told me to contact the manufacturer of the tablets which is Kocaso. Upon doing that the manufacturer has not responded to any emails or phone call. The number to the manufacturer either cuts me off after being on hold for an hour, or tells me the number has been disconnected.Desired Settlement: I would like a full refund of my money spent on both tablets of $138.00 I need to be able to purchase new tablets for my children since this was their Christmas gifts. Thank you

Business

Response:

Dear [redacted],

Because your complaint of the device not working, and request for a refund was made after the 14 day period, that allows refunds/returns from nomorerack.com, you are not eligible for a refund through nomorerack.com. Please see our terms of service for further details on this policy.

Review: I have placed the order over 13 days ago and my order hasent even been processed to ship I have not even spoke to customer service rep. I email them ( because phone number is not on thier site ) and only response I get is automated. I believe this company is fraud and should no longer be able to operate and those Crooks should be shut down!!!Desired Settlement: I want my product delivered by 12-**-13 or refund to my credit card!

Business

Response:

Review: I bought 2 items from the e site at Choxi inNovember **,2015 and the ad described the items as "genuine tanzanite " gemstone on the rings for $19.00 each. At the present time now the same ad indicated the as "created tanzanite " gemstone. I inquired about my issues with their customer service but I did get a solid answer or satisfaction to my inquiries. I feel like it's a misleading ad and I need to know if the items I bought are genuine or man made so I can determine to either keep them if they are genuine or man made . I am a gem collector and I don't appreciate being mislead by advertisements such as the one in at Choxi. . I have copies of my paid orders with them that described the items as genuine and I also have a copy of their present ad that indicates created tanzanite.Desired Settlement: I want to know which descriptions are correct ! Are the items I bought real genuine tanzanite or created ???also Choxi needs to really prevent misleading ads like the ones I am having issues with.

Business

Response:

Dear [redacted],I'm sorry for the confusion regarding the rings you ordered. I have confirmed that the ring was listed two times, one as a genuine tanzanite and other as a lab created tanzanite. Unfortunately, I am unable to confirm with 100% certainty which of the deals was listed correctly so I have refunded you the full cost of both rings ($38) to your original form of payment. Please allow up to 7 business days for the refund to be reflected back onto your account. You may also keep the rings for the inconvenience you experienced. If there is anything else I can do to assist you, please just let me know. Regards,Ryan

Review: I ordered a set of sheets for my mother-in-law for a Christmas gift, order number [redacted]. I received them on 12/**/13 and giftwrapped them to give as a gift on 12/**/13 and my family and I went on vacation out of state through 1/*/14. Around 1/*/14 my mother-in-law informed that the top flat sheet was too small and did not fit the queen sized bed as advertised on the website. I contacted Nomoreracks via email on 1/*/14 to inform them of the defective item. As I was emailing them I looked up the return policy for defective items and was shocked to see that it was only 7 days! I received an email response from Nomorerack on 1/*/14 and they quoted the wrong return policy. They said it was 14 days but their website states only 7 for damaged or defective items. Either way, they refused to exchange or refund the defective item I purchased and said there was nothing more they could do for me. After receiving this response I got back on their website and added the same sheet set to my cart to see if their return/exchange policy was highlighted ANYWHERE in the checkout process and it was not. The items were also not advertised as being defective in any way. I have sent them a second email and am awaiting response.Desired Settlement: I want the option to return the defective and misadvertised item that I purchased for a full refund and for Nomoreracks to pay the return shipping costs if they want the product back. I would also like for them to make their return policy clear at the time of checkout on their website.

Business

Response:

Dear [redacted],

On January *, 2014 an RMA was issued for the return of the product. On January **, 2014 a refund was issued via Pay Pal in the amount of $62.

Best,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I ordered a ring from choxi.com. The ring was listed as "Titanium 6mm Wide Mirror-Polished Traditional Wedding Band" I ordered this product on 5/**/2015 and received a package from the company on 5/**/2015. Upon opening the package, I noticed that the ring was gold in color, not silver, like I had ordered originally. I then called the customer service number listed on the website. The representative began to inform me that the color I ordered was out of stock. I then asked the representative why I wasn't informed while ordering the item. She replied with "our system wasn't updated, I apologize". I then asked her why I wasn't contacted when anyone at the company realized the color I ordered was out of stock. She then said she did not know why but she was sorry. She said my only option was to return the item and they would refund my money. Meaning, I would have to waste MY time and go to the post office to ship the item back when it wasn't my mistake in the first place. After ending the conversation with the representative I went to my account on the website and realized there isn't even an option to order the ring in gold so this company basically gave me the next best thing and that is UNACCEPTABLE and UNBELIEVABLE on many different levels. This company should have never sent an item they THOUGHT I might like instead of what I ordered. I should have been informed of this issue before the company shipped my order.Desired Settlement: I would gladly return the product AFTER and only AFTER receiving the item I originally ordered. It is UNHEARD OF for a company to ship an item thinking the consumer MIGHT like it. The company posted wrong information on their website stating that the item was in stock when it wasn't and not only was I not informed before the item was shipped, they decided to send me the next best thing. This is unbelievable and I shouldn't have to wait another 3 weeks for the item I paid for when it was their mistake as to why I now have the wrong item. The item I paid for should be shipped to the same address by next day air because of their inability to notify me about the item being out of stock and for sending me a completely different item thinking I might want a different item instead. I will then return the wrong item that was sent to me.

Business

Response:

Dear [redacted],I'm very sorry to hear you received the incorrect item. I can assure you that we would never purposefully ship out the incorrect item. Unfortunately, sometimes mistakes are made when packaging the shipments. We would be more than happy to offer a replacement or a refund once we have received the incorrect item back. I have already processed an RMA for the item. You will receive two emails, one with instructions on how to return the item and another with a pre-paid return shipping label. Once received, if a replacement is in stock it will be sent out. If a replacement is not in stock, a full refund will be processed to your original form of payment.Regards,[redacted]

Review: I purchased an item from nomorerack.com on the [redacted] of November, and it was to be delivered 10-14 days it has now been over a month.I have emailed them numerous times and there response is that it was processing. then I called them on the [redacted] of December and was told it was in transit and should be here by Christmas , I even checked there shipping tracking and it said it was delivered on the [redacted] of December but I still haven't received it. it was to be a gift for Christmas but it's to late for that nowDesired Settlement: AT this point I would like replacement sent overnite at there expense and an apology would be nice, since my wife never got her present for Christmas

Business

Response:

[redacted],

very unhappy I placed 3 orders in december. the first was delivered to correct addres. the second two orders they shipped to an old address and wont help resolve the issue. basically they told me it is my problem.

Review: Complaint by telephone/Revdex.com staff/sq-- Consumer ordered and paid in full for an Iron in the amount $59.99. The order and payment was done on 11/**/13. The Iron arrived 12/**/13 defective, item does not work. The consumer attempted contacting the business but unable to reach someone due to high telephone volume then call would drop. Consumer contacted the business by email and was advised only 7 days, grace is 14 days, advised her time has expired, she was instructed to contact the manufacturer at [redacted], found this is not a working number for the manufacturer.Desired Settlement: Consumer seek refund

Consumer

Response:

At this time, I have not been contacted by NoMoreRack.com, Inc. regarding complaint ID [redacted].

Sincerely,

Business

Response:

Dear [redacted]

I am having trouble locating your order in our system. Can you please provide me the order number thats associated with your complaint so I may better assist you? Thank you.

Best,

Review: Dear Better Bureau Business: I am a long time customer of Nomorerack, and I was very upset when I recently purchased, on 12/**/2014, one of your Desktops (DellOptiPlex 745 Windows 7 Home Premium 2.8GHz 250GB Desktop PC & Accessories) for $179 at Nomorerack. Unfortunately, the product was defected, because, upon the arrival on 12/**/2014, I installed the desktop and I realized that the monitor (VGA) slot on the back (left side) had a screw which prevented me to plug-in the blue cord, the PC made beeping sound when I turned it on/off or I was not able to turn on/ off most of the time, and the features of the monitor were horrible, It looked old, and there was scratches/sticky glue around the edges of the monitor and PC. I really do not want to be rude, but the quality of this product is nowhere near what I would expect from this company. On the next day (12/**/2015), I immediately contacted Nomorerack via email, and the customer service at Nomorack replied back by apologized about the item and noted that they are required to process all returns back to the manufacturing partners. And they have processed a return merchandise authorization request from me. Furthermore, I will receive 2 separate emails, one with the instructions to return the product and the other with a prepaid [redacted] return shipping label so that I may return this item to them at no charge. Once your return has been received, refund will be posted back to its original form of payment. Note that as part of the company policy that all packages must be properly assemble including the original package and accessories or the return will not be processed. A couple of weeks went by, and I didnt receive any follow up from them, so on January[redacted],2015 I contacted them again via email about my refund, Once again, I got a replied from them stated that they have received feedback from the manufacturing partner. In order for them to process refund, they are requiring me to return the WiFi USB adapter as well. I was amazed about this allegation, so I emailed them that all items including WiFi USB adapter was put back on the box to be ship at the post office. .Bear in mind that the computer was not able to turn on/off, therefore, I never had the chance to use the Wi-Fi USB adapter, that if there was one on the box to begin with? Moving forward, how do we go about to result this issue so I can my full refund? Of course, I didnt get any responses from them, so I took a step further and contacted their customer service hotline (###-###-####) on 01/**/2015 , I spoke to one of their representatives whos ensured me to follow up with my refund, and I will be contacted via email in the next day or two. Since then, I didnt received any email for them, I contacted them again on [redacted] January[redacted], 2015, this time, [redacted], one of the representatives told me that I will get my refund in the next couple days, however, they will deduct $15 out of $ 179, which is not fair, especially since I do not have this item, that they are claiming I never returned. At point, I am just exhausted of going back and for with them and Im hoping that Revdex.com can help me to resolve this issue so I can get my full refund. And most importantly I want to make sure that nobody will go through this painful and exhausted process again. I look forward to your reply and a resolution to my problem. If you have any questions, do not hesitate to contact me via email at: [redacted] or phone number ###-###-####Thanks again for your help and I hope to hear from you soon[redacted]Desired Settlement: I would like to have my full refund back of $179

Business

Response:

Dear [redacted],I'm sorry that the computer you received was defective. I have went ahead and issued the remaining $15 refund to your original form of payment. For any future purchases, please be sure to review the item carefully when received to ensure all parts are included. If there is anything else I can do to assist you, please just let me know.Regards,[redacted]

Have been buying from this company for a couple of years. I have never had any problem with quility of items. I did have a problem with usage of an item I contacted customer service right away they answerd a human being not a computer. they helped me through my issues and it was me not knowing how to use the device.

Review: I paid for things that I have never received!!! I just want what is mine.Desired Settlement: I just want my products or my money back.

Business

Response:

[redacted],

The package for the “Angry Birds Air

Swimmers Turbo Electric RC Blimp - Assorted Colors” shows that it was delivered

on December *, 2013: [redacted]

As for the “6 Pairs: Ezi Warm

Fleece-Lined Leggings”, the tracking number shows that it is still in transit: [redacted]

For an update on this package, please contact the USPS. The item is currently

with them, and they will be able to further assist you with this issue. We

apologize for the inconvenience.

Best,

Business

Response:

[redacted],

Review: So I got in the email from NoMoreRack today and tried clicking on an item to view more information about it, but like always, I wasn't taken to the product itself. Just the extremely large convoluted page with a massive amount of products on there. I contacted customer support via chat and here is the transcript:

--------------------------------------------------------------------------------...⇄ />
Chat on 8/**/14 at approximately 13:30

Please wait for a site operator to respond.

Chat InformationYou are now chatting with '[redacted]'

[redacted]: Welcome to Nomorerack live chat. Thank you for reaching out. How may I help you today? [redacted]: I tried clicking on the listing in your email for "Fuse Powerslice Universal Charger Base Station" but it just took me to the main gargantuan listing on your site of all the products. I just want to view the listing on your site for this ONE item and I'm not going to scroll through and hunt and try to find it. Please send me the DIRECT listing for this one item. Thank you.

[redacted]: Nice to meet you. At Nomorerack, it's our objective to go the extra mile for our customers!

[redacted]: I would be happy to help you with your concern. To pull up your account, can I please have your e-mail address?

[redacted]: As I entered when I created this chat, it is [redacted]

[redacted]: If you are looking for an available item that you do not see, please feel free to use the search field that appears on the right side of the screen above the first row of Today’s Deals.

[redacted]: I'm not hunting for it if you guys are too lazy to put out a functional email. Find the listing and send it to me

[redacted]: we do apologize but we cannot do that

[redacted]: you need only put the name of the item on the search box

[redacted]: and the deal will appear

[redacted]: You can't or you won't?

[redacted]: we cannot

[redacted]: If you can't then I can't. So how am I supposed to get to the listing of the things you advertise in your email and buy from you guys if this is something that cannot be done? Why send out an email advertising products for sale in the first place?

[redacted]: the products for sale listed on the emails are on the website itself on the daily deals portion

[redacted]: if there is a specific item you are looking for

[redacted]: you need only type the name of the item on the search box in the website

[redacted]: and the deal will automatically pop up

[redacted]: Great, then you go ahead and do that and send me the direct link and then i'll do the same and we'll compare to make sure i'm doing it right

[redacted]: ready?

[redacted]: go

[redacted]: what deal are you looking for

[redacted]: As I originally stated in the very first post of this chat, I'm wanting the listing for "Fuse Powerslice Universal Charger Base Station" which was advertised in your recent email.

[redacted]: I’m sorry to inform you that products sold on nomorerack.com are on sale until they are no longer available from our distributor. Sometimes items are available for several days. Other items sell out within a few hours.

[redacted]:

[redacted]: If you are looking for an available item that you do not see, please feel free to use the search field that appears on the right side of the screen above the first row of Today’s Deals.

[redacted]: Go for it, and then send me the link

[redacted]: I’m sorry to inform you that products sold on nomorerack.com are on sale until they are no longer available from our distributor. Sometimes items are available for several days. Other items sell out within a few hours.

[redacted]: Go for it, and then send me the link

[redacted]: Please read above message

[redacted]: Yes, both times you posted I did

[redacted]: The deal is not available anymore

[redacted]: Then why put it in your email? I clicked on the item in your email not 30 seconds after you sent it out.

[redacted]: Wow.............you people are a real piece of work. I just did the search you talked about earlier and look...........

[redacted]: [redacted] Chat InformationChat session has ended.

You are not currently in a chat session.

You are not currently in a chat session.

--------------------------------------------------------------------------------...⇄ />
Are these people really this inept? I also had an email into customer service as well. Here is the transcript of that email chain back and forth between us:

--------------------------------------------------------------------------------...⇄ />
A Customer inquiry has been submitted via nomorerack.com 'Contact Us' form

Aug ** 01:32 PM:

Name: [redacted]

Email Address: [redacted]

Message: I tried clicking on the listing in your email for "Fuse Powerslice Universal Charger Base Station" but it just took me to the main gargantuan listing on your site of all the products. I just want to view the listing on your site for this ONE item and I'm not going to scroll through and hunt and try to find it. Please send me the DIRECT listing for this one item. Thank you.

--

[redacted]., Aug ** 01:42 PM:

Hello [redacted],

Thank you for writing in. Always here to help.

Products sold on nomorerack.com are on sale until they are no longer available from our distributor. Sometimes items are available for several days. Other items sell out within a few hours.

If you are looking for an available item that you do not see when browsing nomorerack.com, please feel free to use the search field that appears on the right side of the screen above the first row of Today's deals. Upon checking, the item you are looking for is not available anymore on our website. Please do check out our other items that may interest you.

Don't forget that Nomorerack brings you great new deals every day. Be sure to stop back each day to find the latest amazing deals.

If there is anything further I can do to assist you please let me know. At Nomorerack, customer satisfaction is our main goal.

Regards,

[redacted]. with Customer Care

Nomorerack - Everything you love for less

--

[redacted], Aug ** 01:48 PM:

I'm not going to waste my time because you guys can't link to a simple

item listing in your email. YOU do the search for that item and then

send the direct link to me like you should have done in the first place.

--

[redacted]., Aug ** 02:02 PM:

Hello [redacted],

Thank you for writing in. Always here to help.

I'm sorry to inform you that each of our daily deals is available only for that particular day. Of course, each day Nomorerack brings you more great new deals. Be sure to stop back each day to find the amazing deals available for that day. I have checked for the item myself on the website using the provided name but there are no active listings for the one you are looking for. I do apologize and hope you will understand.

If there is anything further I can do to assist you please let me know. At Nomorerack, customer satisfaction is our main goal.

Regards,

[redacted]. with Customer Care

Nomorerack - Everything you love for less

--

[redacted], Aug ** 02:05 PM:

Wow! That is simply amazing. You link to an item from your email that

isn't there? What sense does that make? But wait................just did

a search on your site.............and VOILA!! [redacted] It's the item and the direct listing that I SHOULD have been taken to in

the first place when I first clicked on the item in your email and for

which YOU just said "......there are no active listings for.........".

What kind of a game and a run around are you guys trying to pull over on

people here?

--

[redacted]., Aug ** 02:18 PM:

Hello [redacted],

I deeply apologize for the error in the previous response. I do hope this will not keep you from shopping in our website. Again, we apologize for any inconvenience. Rest assured we are working around the clock to deliver you unbelievable deals and make sure your nomorerack experience is always amazing.

If there is anything further I can do to assist you please let me know. At Nomorerack, customer satisfaction is our main goal.

Regards,

[redacted]. with Customer Care

Nomorerack - Everything you love for less

--

[redacted], Aug ** 02:23 PM:

Yes! For starters you can get your email listings fixed. When I click on an item in your email I want to, obviously, view more information on or buy that specific product. Not waste my precious time having to wade through a massive listing of items on your site just so I can find that ONE item I originally wanted. Every other company I get emails from does this. Why can't you guys? Why is this so hard? I'm a web developer. I do this everyday. Hire me and I'll correct that for you guys.

Secondly, when I ask for a direct listing from you guys through customer service don't lie to me and tell me you can't do it like the lady on chat did. And don't tell me incorrect information such as "there is no more listing for this product". Get your head screwed on straight, find the item on your site, and just send me the link. It's not hard.

--------------------------------------------------------------------------------...⇄ Settlement: Just fix the email you send out so that when I click on an item in the email I am taken directly to the listing for ONLY that item on your website and not the massive listing of products that I have to waste my time going through in order to find that one single item I had originally clicked on in your email.

Business

Response:

Dear [redacted],

I'm sorry to hear you were disappointed with the mailer we sent out with our new daily deals. As you stated, currently clicking on any of the items in the mailer directs you to the nomorerack.com homepage. At this time, the best way to easily find the deal you are looking for is to use the search function on the top of the page. I thank you for your feedback regarding our mailer and have passed it along to our technical team. If there is anything else I can do to assist you, please just let me know.

Regards,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

This is just plain ridiculous. I develop web applications for a living and I know how easy it is to make a functioning email. I do it every day. Every other email list I'm on does this. Once you click on an item in their email you're taken directly to the listing on their site for that item. It's not hard. You are doing this intentionally. Add that to the fact that you want me to put in EXTRA effort to find something on your site and you hope that I end up purchasing it. But it gets even worse. Not only did your representatives absolutely refuse to send me the direct link, they then LIED to me about the item being out of stock when I could find it myself. Shady business practices with intentionally non-working emails, lazy customer service representatives, and customer service reps who LIE to customers show an overall unprofessional business structure and lack of respect for customers. Do not count on my business anytime soon. This isn't the only place on the internet my experience and my grievance has been posted.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,