Choxi.com, Inc.

I've ordered several times from them. I've always received items faster than expected, and always in excellent condition. Only once did I need to return something, a cellphone battery & charger set that didn't work with my phone. Although not their fault, I was treated politely on the phone and promptly received all I needed to return it, including pre-paid postage. I have recommended NoMoreRack to friends and will continue to buy from them.

Review: We have done Business past 2 years with Choxi and we had no collection issues, now we have been dragged

for months by accounting when they owe us approx $50,000.00, which before we take legal action, we were advised to open a complaint here through Revdex.com.Desired Settlement: we would like payment in full asap, whats owed to us we have dro shipped, took care of all customer issues 100% and that money was collected by them from customer for products we have shipped, so its 100% rightfully our money.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.Please retract this complaint.

Sincerely,

Review: I ordered two tablets from this company on 12/*/13 The MID Google Android 4.2 1.2GHz 4GB 7" Dual-Camera Tablet PC & Accessories and the Google Android 4.1 OS 1.2GHz 4GB 7" Tablet PC with Accessories. To this date I have not received the MID Google Android 4.2 1.2GHz 4GB 7" Dual-Camera Tablet PC & Accessories. I did receive the Google Android 4.1 OS 1.2GHz 4GB 7" Tablet PC with Accessories on 12/**/13. The reason I only received one of my products is that the person that processed my order put the same tracking number on both boxes, the post master in my town told me that they should have been different numbers and never the same. the tracking numbers on both boxes are the same I cant give you the tracking number in the complaint because your system wont let me but can provide it in email if needed. the U.S.P.S. scanned the one I did get and because of the fact that both tracking numbers are the same it shows that I got both boxes when in fact I didn't . I have been in contact several times by email with nomorerack they don't take phone calls and I keep getting the same thing wait 5 days, or we show you got your package. I have asked several times for the refund so that I can go out and find her a different tablet.Desired Settlement: I want the money for the MID Google Android 4.2 1.2GHz 4GB 7" Dual-Camera Tablet PC & Accessories priced at $59.00 plus $2.00 shipping fee a total of $61.00 put back on my card right away. this was a Christmas present for my daughter and they ruined Christmas .

Business

Response:

Review: I ordered my merchandise on 11/**/2013 with a guaranteed delivery before Christmas. Well after a couple weeks I call and they said rest assured it will be there. Well the Monday before Christmas I call and told them it still was not here. Do not worry it will be there by Christmas Eve. Well of course it was not. So the day after Christmas I called and talked to someone on their [redacted]and he said since they did not fulfill the guarantee they are going to refund me my money and I will still recieve my merchandise within the next couple of weeks. I even repeated, So I am still getting the stuff since the guarantee was not met, and your still refunding me the cost? He said absolutely and apologized. So I call today, Jan **, 2014 and talk to them and the lady said we refunded you the money and it is not up to us to get you the merchandise, it is up to the distributor. If you want the merchandise you can go to the website and reorder the products. I asked are yall still going to cover the property and she said no sir, we refunded you your payment.Desired Settlement: I expect to get the product that I ordered with a guarantee and what was promised to be sent to me even after the refund.

Consumer

Response:

At this time, I have not been contacted by NoMoreRack.com, Inc. regarding complaint ID [redacted].

Sincerely,

Business

Response:

Dear [redacted],

On December [redacted], 2013 you received two refunds in the amount of $36 and $39 for failure to deliver those products prior to Christmas.

Best,

Business

Response:

Dear [redacted]

On December **, 2013 you received two refunds in the amount of $36 and $39 for failure to deliver those products prior to Christmas.

Best,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

I was told by YOUR customer service reps and a supervisor that since I did not receive the product before Christmas that I would get a refund and the product would be shipped when the distributor gets more items in stock. They even explained that nomorerack does not carry the stock, that its a distribution point. But they guarantee the merchandise will still be delivered.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: I ordered 2 tablets on November [redacted]. I received the same tracking number for both items but only received one tablet. I have contacted them and they said the second one will be at my house in 3 days, then after 3 days they told me 24 hours...3 days after all that I still have yet to recieve my product. Now they are asking me which color tablet did I receive and which tablet am I missing. Here we are so close to christmas and I now have a child without a present. When I call the customer service number it states that they only accept emails due to the high amount of calls for the holidays...I guess so if they aren't delivering the products that people are paying for!!!Desired Settlement: I would like a refund

Consumer

Response:

UPDATE: I received my 2nd tablet today, however it is pink instead of the red one that I ordered. I am still requesting a refund!

Thank you,

Review: I made a purchase in mid Dec. The item was weeks late (and Only arrived when I started researching it and asking for an explanation) and in poor packaging. I was informed that I would receive a credit to my account since it was so late and then someone else a few days later sent me a return sticker stating I would have to return the item. By this point, I told them I was returning nothing and then I would just take the loss and never do business with them again for any reason. I unsubscribed from the site and continue to get harassing emails from them daily. I have asked them to leave me alone and stop contacting me and they refuse.Desired Settlement: This company sends repeated form letter responses touting how dedicated to customer service they are. They have poor customer problem resolution and will not stop contacting a customer who has repeatedly asked not to be bothered by them again. I don't want to hear from them again.

Consumer

Response:

PLEASE READ my added comment

At this time, I have not been contacted by NoMoreRack.com, Inc. regarding complaint ID [redacted]. However, they have stopped contacting me and I am satisfied with that.

Sincerely,

Business

Response:

Dear [redacted],

An RMA was created by customer service on January **, 2014, so you may return the item for a refund. The RMA had the following tracking number associated

Since the item was never returned to the vendor, a refund cannot be issued.

Best,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

It is impossible to respond to this message. Each time I submit the message is dropped. It is in keeping with the poor quality of service I received from the company in question. Maybe this is the nature of all businesses under your guise. Don't contact me again. This case was closed months ago. Your agency is as effective and as customer service oriented as this business is. Thanks for absolutely nothing.

Sent from my iPad

Sincerely,

Review: I ordered a coffee mug from this company (www.nomorerack.com) back in December, it was never delivered to me.

They (www.nomorerack.com) claimed it was, but fail to prove proof of delivery.

I checked with the U.S. Postal Service and in its database it says: "in transit"

I never got it

the company (www.nomorerack.com) claims "they delivered it".

They gave me store credit; I think they should of replace my order.Desired Settlement: They gave me store credit, instead I think they should of replace my order.

Business

Response:

[redacted]

I am having trouble locating your order in our system. Can you please provide me the order number that is associated with your complaint so I may better assist you? Thank you.

Best,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[They are not willing to "replace my lost item" and last conversation between us was that: "they only can give me $10 store credit", thus they are not resolving my issue. Purchase Date:12/**/2013; 10:36:30 PM GMT; Store:Nomorerack.com; Order ID:[redacted]]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Refund NOT acceptable,

when it was their fault not mine

plus their lack of resolving this matter: "they started caring about 'till I brought my issue to Revdex.com".

[redacted].

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Dear [redacted],

I'm very sorry you didn't receive the coffee mug you ordered. Unfortunately, this item is no longer available which is why you were originally given a credit. Thankfully, we still do have 2 packs available and I was able to convince the vendor to break a pack to send you one. The mug was shipped to you with the tracking number [redacted] and is already on the way. If there is anything else I can do to help you, please just let me know.

Regards,

Review: I purchased a DX75 iRola Tablet that is defective. Nomorerack gave the manufacturers number to call which always has a busy signal. They promised to provide a return process but continue to tell me to call the manufacturer and to give them 3 more days.Desired Settlement: I would like to return the item and be given a full refund.

Consumer

Response:

At this time, I have not been contacted by NoMoreRack.com, Inc. regarding complaint ID [redacted].

Sincerely,

Business

Response:

Dear [redacted],

Your initial order was placed on December **, 2013. You initially contacted customer service on January **, 2013, outside our return policy period. Customer service provided the information to contact the manufacturer for a replacement or refund because the product is still under warranty. I will provide that information again here, thank you.

Please call or fill out your information at [redacted] for assistance. Toll free number is [redacted]. Open M_F, 9:30am-6pm EST.

Best,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The manufacturer of the tablet does not pick up the phone even after one hour on hold and they do not respond to emails. I have been trying to return the defective item or have the manufacturer send a replacement but have not been helped by the manufacturer or NoMoreRack.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Dear [redacted],

I'm very sorry that you have experienced problems with the tablet you ordered. I have already processed an RMA for this item. You will received two emails, one with the return shipping label as well and another with the instructions for returning the item. Once the item is received back I would be more than happy to process a refund to your original form of payment. If there is anything else I can do to assist you please just let me know.

Regards,

Review: I purchased a pair of boots on 10/*/13 as a Christmas gift for my granddaughter. The boots run small and when she opened them we realized they were way too small. I attempted to return them because of this size issue and was then told that this company has a "14 day" return policy. This was not stated on my order at the time of the purchase, only when I attempted to return them. The boots were a very good price and I could accept their return policy if they were not still offering the exact same item on the website as of this date.Desired Settlement: I would like to return the boots and either get a refund or a credit.

Business

Response:

[redacted],

Both my account and the confirmation email I received for my order reflected a $10.00 credit on my account. But the $10.00 was not deducted from the amount that my credit card was charged. I have since received several emails about the $10.00 "credit" on my account that will be "expiring soon." Since they won't issue refunds for items that are returned--they will only issue a credit against a future purchase--it seems that once they have your money, they have it and there's no way to get it back.

They have issue with removing customers from mailing lists. I have requested removal through their "unsubscribe" button on every email for the last 6 months. Last week I emailed their customer service to remove me, and received a "Warning" response... that the email was not valid. Today I called customer service, although the representative was friendly, he didn't not make me feel like my request will be processed.

Review: I ordered merchandise from NOMoreRack and immediately returned the package to sender when this company got the order wrong.

The merchandise was ordered, November **, 2013, $30.00 US dollars And November **, 2013, 6.00 US dollars.

I have exchanged numerous emails begging then demanding help.

I have sent the Tracking number and information proving the have it in their possession but they refuse to refund my money. And say they have not received it, closing my case.

Here is the Fed Ex Tracking number, [redacted]

It clearly shows the package, refused, and sent back to them.Desired Settlement: I would like a full refund back to my Paypal for the products I returned from November ** and **, 2013.

This has been going on for two months.

Here is the tracking number to prove they have it, [redacted], Fed EX

Business

Response:

[redacted],

Order #[redacted], ordered November **, 2013, cost $28, but you used store credit to partially pay for this product, and was only charged $6. On January **, 2014 a refund was issued to your account in the amount of $6.00. Order #[redacted], ordered November **, 2013, cost $28 plus $2 shipping. This item was confimred delivered on DEvember *, 2013. Please see the link for confirmation https[redacted]

Best,

Review: I ordered tablets for my children on December *. This company states that their items will arrive in 10-14 days. After this amount of time had passed, I started contacting the company. Then one tablet arrived, but the second did not. I have contacted this company one to two times a day for a week, and have received only automated responses saying that due to high volume, they are experiencing delays. They did not take my package to the USPS until December **, and shipped it 2 day mail, but the package is still not here. I have asked them to overnight me another tablet since this is a christmas gift for a child. They never answer me except to say that now I must contact the USPS/ Today they blocked me from [redacted] posts and messages.Desired Settlement: I need the tablet to arrive by Tuesday Dec **.

Business

Response:

Review: I placed an order with the company weeks ago. Was guaranteed delivery within 2 weeks. Contacted them about my order, they never responded. I sent multiple emails. When I tried contacting them on their facebook page, not only did they delete my posts, but they blocked me from messaging them or contacting them at all. They charged me yet never sent the product. Never got back to me. This is ridiculous and unprofessional. I have ordered items for family members for Christmas that we will now never get.Desired Settlement: I want a refund. I would have loved the products in a timely manner because the deals were amazing. But this is clearly a scam. This is unprofessional. They should not even be listed on the Revdex.com what so ever. They should be banned from doing business at all.

Business

Response:

Review: I placed an order with No More Rack recently and was charged twice for it. After repeatedly contacting them the only reply that I get is to tell me that my order has been processed and that I can return it within 14 after receipt. I placed one order, yet was charged for two. Please tell me how I'm going to return something I didn't order.Desired Settlement: I want a full refund and an apology for my trouble.

Business

Response:

Our records show only one charge for your order in the

amount of $36.00. Please provide documentation that shows that you were double

charged for this order. Thank you.

Best,

Kim

Consumer

Response:

I have sent a copy of my bank statement showing both charges. Please tell me what other documentation you require.

Review: I purchased a tablet for my wife for Christmas from Nomoreack on November [redacted] 2013. On Christmas morning she opened product from sealed box and could not get tablet to work. I also tried to operate tablet no response. I looked at product to see if it was damaged; no damages. I looked closer at tablet and noticed a small stick in the back : This item has been refurbished. Immediately I jump on the computer to submit a claim. I took them a week to respond and the told me my 14-day return policy had expired and there was nothing they could do. I have been in contact with there customer service through emails for the past week and half trying to get some resolve but I feel I'm getting no where. The product also came with a 90-day Manufactures warranty but when I ask them about the vendors info. nomorerack resorts back to the same statement; this item can not be returned.Desired Settlement: I would really like to get her an operational tablet, pay the difference if they would allow but at this point I really don't want to deal with this co. ever again.

Business

Response:

Dear [redacted],

I apologize for the inconvenience. On February *, 2014 a refund was issued in the amount of $293. Thank you.

Best,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

From: [redacted] [[redacted]]

Sent: Friday, February **, 2014 10:29 AM

To: Complaints

Subject: Re: You have a new message from the New York Revdex.com. Complaint # [redacted]

Thank you Revdex.com. I apologize for not responding sooner but, I did in fact resolve the dispute with Nomorerack. I am grateful for your diligence in resolving this matter. I am now a more conscience online consumer and will further research any company more thoroughly involving currency transactions. Everything is in good standing and I do believe this matter is closed. I just want to say thank you again.

Sincerly,

Review: I purchased a. singer Pixee plus sewing machine to do basic sewing. I opened the box and started setting it up according to instructions but was disappointed when the bobbin thread was not functioning as expected. I tried a few times but no change. I asked a few friends but no one was able to get it done. So I decided at this point I should return the item for an exchange at least. The company will not exchange because of their return policy which is 7 days. I have written a few email to them and I got the same response. Bottom line, there is ** refund or exchange expected from this company because of the 7 day return policy, even though the product is defective.Desired Settlement: Change the 7 day return policy and sell better products on the website.

Business

Response:

Dear [redacted]

Due to the length of time that has passed since the initial order, a refund can no longer be processed through our system. Please email [redacted] with the order number, the name and email address associated with your pay pal account and a brief summary of your issue and I will issue a refund for $37. Thank you.

Best,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I ordered a body glove double case set for a Samsung galaxy s3.On November [redacted] I believe (May not be right date but it was the very beginning of Nov).My ord er was cancelled they said my money had been refunded it would be back on my card in 7-10 days.It has been 20+ days still NO refund.I have contacted them 3 times now they keep saying same thing that it was refunded it would b there in 7-10 days that I need to contact my card.I did there has been NO such refund.No one has ever had a problem refunding my money.The total is only six dollars.It is the principle tho.Desired Settlement: I want my money back toral of $6.00.Or the phone case that was ordered.One or the other.please help.

Business

Response:

[redacted],

In regards to your refund, there was no settlement of payment...authorization was reversed before it became an actual charge. The following is the transaction information:

2013-11-** 16:42:06 [redacted] Authorization Reversal Reversed [redacted] MC xxxx [redacted] 6.00

You should not have a charge for this purchase. Please check with your financial institution. Thank you.

Best,

Review: My order confirmation number is [redacted].I only received 2 0ut of the 4 items.I was guaranteed christmas delivery by the [redacted].I am missing a blue tooth smart watch and tens electronic massager. I have called and choxi still assured the items would be delivered by by Christmas.I ordered these items on or about December [redacted].I have also emailed them.Desired Settlement: I want the bluetooth silicon smart watch and the tens electronic 8 mode pulse massager.

Business

Response:

Dear Shelia B[redacted],I'm very sorry that two of your items were not delivered by Christmas as they should have been. According to our records the final two items in the order were delivered on December [redacted]. I have went ahead and issued a $20 credit to your account ($10 for each late item). If there is anything else I can do to assist you please just let me know.RegardsRyan

Review: We have been doing business with NoMoreRack for 2 years and we didn't have any problems with them until a few months ago. We used to get paid very promptly and in full but the last few months we did over 90,000$ on credit and we haven't gotten paid.. We have tried to but have been unable to get a hold of anyone in that company to see what the problem is. They have been paid for everything but they have not paid us anything.Desired Settlement: Payment in full.

Business

Response:

Dear Sam [redacted],I'm very sorry for the troubles you have experienced. Our accounting department informed me that they are in contact with you and in the process of resolving this issue. If there is anything else I can do to assist you, please let me know.Regards,[redacted]