Choxi.com, Inc.

Review: I ordered an iRola android 4.2 tablet on November [redacted], 2013. After being assured and reassured that my product would be delivered between 2 weeks and no later than 3 weeks, a delivery was made on December **, 2013. The products received were of significant difference and lesser value than what I paid for when ordering. I was told that I would need to send it back and that I would be required to pay for shipping. This was told to me the day before the gifts were to be given.Desired Settlement: They should ship me the correct tablets for free.

Consumer

Response:

At this time, I have been contacted directly by NoMoreRack.com, Inc. regarding complaint ID [redacted], however my complaint has NOT been resolved because:

[Your Answer Here]

I just give up honestly. They have contacted me and gave me instructions on how to ship the product back. But also have stated that the product that sent was the correct one. So now Im just confused and tired of fighting it. Plus with the extremely long turn around time it takes this company I wouldnt have their Christmas gifts until mid Spring. I will however never order another product from them and will inform any I know to do the same. The company is a joke as I know of several other customers who had similar and even worse problems. Thank you.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

At this time, I have been contacted directly by NoMoreRack.com, Inc. regarding complaint ID [redacted], however my complaint has NOT been resolved because:

[Your Answer Here]

I just give up honestly. They have contacted me and gave me instructions on how to ship the product back. But also have stated that the product that sent was the correct one. So now Im just confused and tired of fighting it. Plus with the extremely long turn around time it takes this company I wouldnt have their Christmas gifts until mid Spring. I will however never order another product from them and will inform any I know to do the same. The company is a joke as I know of several other customers who had similar and even worse problems. Thank you.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

[redacted]

On December **, 2013 an RMA and return shipping label was generated for you to return the product. This information was reiterated on December [redacted] 2013 and January **and **, 2014. You did not return the products and therefore a refund cannot be issued.

Best,

Business

Response:

[redacted],

On December **, 2013 an RMA and return shipping label was generated for you to return the product. This information was reiterated on December [redacted] 2013 and January * and *, 2014. You did not return the products and therefore a refund cannot be issued.

Best,

Review: I ordered three tablet computers on 11/**/13 from nomorerack.com. The nomorerack.com online order confirmation reflected that the three items were sent together under the same UPS tracking number. I received the package with that tracking number, but only two tablets were in the package. The nomorerack status page shows all three as delivered. No one from nomorerack has been available by phone or their online "chat live" function all day, so I am left hanging in the lurch for Christmas gifts.Desired Settlement: I want the third tablet before Christmas!!!

Business

Response:

Dear [redacted],

On January *, 2014 a refund in the amount of $79 was issued to your account for the MID Google Android 4.0 OS 1.2GHz 8GB 9" Dual Camera Tablet PC - Assorted Colors. Since a refund was received, I will now consider this matter closed. Thank you.

Best,

Review: On November [redacted] I odered 5 pairs of "Dawg " boots ..I recieved 1 pair ..I have called 6 times and left at least 20 emails , They still havent shipped my product or replied to any emails.Desired Settlement: I wanted the boots for Christmas presents , my party is Saturday ..I want my credit card refunded

Business

Response:

Dear [redacted],

On December **, 2013 a refund was issued to your account for $94.24. Since a refund was received, I will consider this matter closed. Thank you.

Best,

Review: I purchased Egyptian cotton sheets for $29.00 on Nomore Rack website. This was my first time shopping on their site.When they arrived they were not even cotton but 100% polyester! I contacted them and they said that they were "Egyptian cotton feel". This was not stated in their advertisement. I returned the item and requested that my credit card be credited. I never received a refund, so I contacted them. They stated that they never received the return. After much back and forth they said that they would give me a credit to their website. I did not want this but said ok. At a later date I tried to use the credit amount of $29.00 and I couldn't. I contacted them again and they said since I changed email addresses it was considered a different/new account and that they could not transfer the money into a new account. I explained that I am the same person that was originally issued the credit of $29.00 all that changed was my email address not me. I think this would be a common issue considering you are a web based merchant. They refused to give me the credit to use on their site. See the detailed information below: Thank you, [redacted]Desired Settlement: I want a check issued in the amount of $29.00. I never want to shop at this site again.

Consumer

Response:

At this time, I have not been contacted by NoMoreRack.com, Inc. regarding complaint ID [redacted]. I copied and pasted my email correspondence with Nomore Rack in case you need further documentation.

My original complaint with their product/advertising was that it was advertised as Egyptian cotton sheets and arrived at my house as 100% polyester sheets. I contacted them and they claimed that it was "Egyptian cotton feel" So, it started out as deception at the beginning.

Sincerely,

Review: I ordered six necklaces for presents for my bridesmaids because they were represented to be a dark pink color however when they were received they were an extreme pale pink which is completely different than the color shown, I contacted the site but they refuse to resolve the issue and except the return because they stated it was marked as a final sale but that was no where on he site nor was it reiterated on the receipt. I contacted them the day the necklaces were received to inform them of my intentions.Desired Settlement: I just want to return the six necklaces that cannot be used due to their color.

Consumer

Response:

At this time, I have not been contacted by NoMoreRack.com, Inc. regarding complaint ID [redacted].

Sincerely,

Business

Response:

Dear [redacted],

On February **, 2014 an RMA was issued for the return of the products to the vendor. The RMA information is provided once again below. Please follow the return instructions and a refund will be issued in the amount of $30.00. Thank you.

Authorization #[redacted]

Send your return to the following address:

Attn: NoMoreRack Returns #[redacted]

Best,

Have defective merchandise. was seeking to get a replacement/exchange and the company will not allow me to proceed. They are claiming "account security"; but the issue is not account security. The issue is taking care of the defective product by replacing it or refunding it. My wife's name is on the account but it's my email address. She is at work and is not available.

Review: Ordered 4 Android tablets on Dec. [redacted] though Nomorerack. Was given the same tracking # for all 4 tablets but received 1 package containing only 2 of them by USPS. I spoke to Nomorerack who said that items do not always ship together. When I confronted them about the bogus tracking # and complained of the shortage they replied with universal comments and failed to explain where our other 2 were. After posting our complaints on their facebook page they deleted our Nomorerack acct and blocked me from being able to message them as they are doing with several others. They hide all comments about people not receiving items within seconds of being posted on their facebook page but leave positive posts and comment on them. I have several screen shots of my comments and others before they were deleted. I was finally able to contact them by phone where they deflected blame to the vendor the vendor has now had me on hold for 41 minutes as I type this. Our order # is [redacted].Desired Settlement: I want my order delived before Christmas as promised and if they cannot deliver we want full refund as well as every other customer that they are shorting.

Business

Response:

[redacted],

Review: I ordered an item from nomorerack.com that I have not received a month after ordering. They sent me an email saying this was delivered when it had not been. I contacted the company and they said it had been sent to the wrong location. At that time the company declared the issue resolved. There had been no further communication from them and no delivery of the item, more than a month later. The amount paid was not refunded. In addition to this, other items ordered from this site were not as advertised and of low quality.Desired Settlement: I expect the money paid to be refunded to me in full.

Business

Response:

Dear [redacted],

On January *, 2014 a refund was issued int he amount of $10. Thank you.

Best,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

The amount they were supposed to refund is $36.00, not $10. I have informed the company of this and they have made no attempt at responding nor resolution.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Dear [redacted]

On March [redacted], 2014, a refund in the amount of $36 was added to your account. Please allow 3-5 business days for the funds to post.

Best,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

However, I still find their practices to be extremely unprofessional. This progress has been dragged out for months. Nothing they say or do would ever convince me to deal with this company again.

Sincerely,

Review: I ordered several items but only received half the order. I sent numerous emails and each time am told that the items were delivered I keep saying that the items were never received but am told sorry file a police report The police said I cant file theft charges on mis delivered not received mailDesired Settlement: These were christmas presents I DO NOT WANT STORE CREDIT AS I WILL NEVER USE THIS COMPANY AGAIN

Business

Response:

Dear [redacted],

Please email [redacted] with the order number, a brief summary of your complaint, the name and email address associated with your pay pal account and I will issue a refund in the amount of $38. Due to the length of time that has passed from the original order date, a refund can no longer be issued through our system.

Best,

Review: On 2/**I ordered a dress shirt from Nomorerack. I noticed after I checked out and paid for the item that the wrong item was purchased. As I look to see what I did wrong I noticed that there are NO IDENTIFYING NUMBERS to categorize the style of the shirts. Meaning I chose a royal/white shirt, not knowing there were 3 more of the same color. I looked in my cart, hoping that I would see some kind of identifying number, nothing was there other than the size and color.

I did a live chat with an agent shortly after I realized this issue. I tried explaining to her what happened and how Nomorerack is at fault for this error due to the options not being specific (displaying the product #) in the menu when you choose the style of shirt. I told her that when you choose to look at the shirt it has an identifying number but when you choose to put the shirt in your cart it doesn't have anything to identify the shirt other than the name. I clearly explained to her that I did not want the shirt that I purchased if it was not the shirt that I thought I ordered. I told her the product number I wanted was #**but it was #**that I believed I purchased. I told here there were at least 3 more shirts that are identified as royal/white. We went around and around ultimately she was no help. She also did not offer to cancel the order. While looking at what other options I had, I noticed that the order was able to be canceled until 9am the following morning (I found this out after the fact).

This morning (2/**) at approx 915am my girlfriend called Nomorerack on my behalf. She spoke to an agent who was able to confirm to me that it was in fact shirt #**that was ordered, not #[redacted] as I had hoped. The agent explained to my girlfriend that there is no way I could see what shirt was ordered because the picture of the shirt in my cart was a default picture, that shows up for any style of shirt that was purchased and the ONLY way to be 100% certain of the shirt you ordered is to call back AFTER you purchased the shirt. My girlfriend asked her again, to be clear, that no matter what style of shirt that you choose, the same picture comes up and the only way to know what shirt you purchased is to call AFTER you paid for it to double check. The agent said yes. The agent then advised she can cancel the order, which was OK'd by me to cancel. About 10 minutes later she tells my girlfriend that she WAS NOT ABLE to cancel the order because the cut off time to cancel the order has passed. Which it did. 9am is the cut off time, but the issue that is at hand here is the girl from the live chat was not able to tell me which style shirt was purchased, so ultimately I had no choice to wait until I spoke to someone to verify what style shirt was purchased. The agent who my girlfriend spoke to today said that the order has been sent to the vendor and that's why its not able to be canceled at this time. The agent said they cannot contact the vendor and the only course of action at this point is to refuse the package when it is delivered or to return the shirt. The agent was advised that it is NOT my fault I ordered the wrong shirt and their web developers need to be more diligent when creating the menus to order products. She said that she will forward the suggestion.

My girlfriend then spoke to a supervisor who said that the order cannot be canceled at this time and I can refuse the package or return the shirt. It was explained to her how no one was able to help me until this morning and its not fair how the cut off time to cancel an order is the same exact time they open and the web site is basically advertising without disclosing specific information. My girlfriend demanded this situation to be rectified and the supervisor stated they can contact the vendor but the vendors don't typically get back to them until 5-7 business days and by that time the shirt is most likely sent out. The supervisor was advised to send communication to the vendor. The supervisor told me that I could have emailed their 24/**customer care center to cancel the order. It was again explained to her that no one was able to confirm what shirt was purchased until today.Desired Settlement: I want shirt style #[redacted], not #[redacted]. I will not pay for any shipping costs when I have to ship back this shirt

Business

Response:

Dear [redacted],

There are many orders under your account. Please tell me the order number associated with this complaint so I may better assist you. Thank you.

Best,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here] The order # is [redacted].

They already knew this.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Dear [redacted]

On March **, 2014 a refund was issued to your account in the amount of $24. Please allow 3-5 business days for the funds to post.

Best,

CHOXI FKA Nomorerack has consistently refused to address a complaint asking them to give a reason for blocking my wife and I from purchases. We have spent thousands of dollars over at least 4 years without any issues. My wife was recently blocked with the excuse that she made a chargeback (to cancel an order) 3 YEARS AGO!!! THEY HAD NO PROBLEM SELLING HER ANYTHING FOR THE 3 FOLLOWING YEARS!!! When I joined with my credit card, once again there was no problem taking money from me over several months. I recently ordered a laptop computer that was stated on their site as delivered on May [redacted]. When it didn't arrive I questioned their customer service, I too was blocked. After questioning the justification, I was told that I have the same IP adress as my wife and could not continue purchasing any items. I have several items on order and can not access their site to see the tracking information. I STILL have not received the laptop computer sent to [redacted] on May [redacted] and cannot go to the site to see the status of my other orders. Since I had these problem, I have noticed several customer complaints about wrong shipments, not taking back items and no refunds.

This company is a disgrace and should not be allowed to do business. Also, after I insisted after several email complaints on a phone call, I was given the same excuse over and over again for why I was cancelled. I told them I was reporting them to the Revdex.com but they didn't care!

Review: I paid for a remote controlled car for my son, ordered in November, I have yet to receive it (a month later) and 4 emails later nothing has been resolved.Desired Settlement: I wish to receive my merchandise as well as a partial if not whole refund for the particular item in question.

Business

Response:

Dear [redacted]

I apologize for the inconvenience. A refund was issued in the amount of $15 for failing to deliver the product. Thank you.

Best,

Review: I ordered four blankets @ $24.99 each in December, 2013. I received two, but never received the other two, which I had ordered for Christmas gifts. I have complained numerous times to "nomorerack" regarding the fact that I have not received them, but have been charged for them. They tell me that they just send the order to someone else and it's handled from another company. I kept complaining and they finally told me to quit calling them. This was not their problem.Desired Settlement: I want a refund immediately.

Business

Response:

[redacted],

I am having trouble locating your order in our system. Can you please provide me the order number that is associated with your complaint so I may better assist you? Thank you.

Best,

Review: Promotional emails from this site either do not include an unsubscribe link or when they do, the link sends you to a 'not found' page. I believe that is illegal.Desired Settlement: A link that actually works to unsubscribe me from their emails.

Business

Response:

Dear [redacted],I'm very sorry that their was an error with our unsubscribe link. This error has now been corrected and the unsubscribe link in all promotion emails now function properly.Regards,Ryan

Review: I purchased this set of sheets online on January 22: 6-Piece Set: Ultra-Soft 1600 Series Bed Sheets - Assorted Colors

Qty: 1

Size: King; Color: White

Unit Price: $29.00

It was delivered January **. We washed the sheets, put them on the bed, and within 2 nights, the fitted sheet was literally disintegrated, with innumerable tears and holes.Desired Settlement: Despite the company's stated return policy of 7-14 days, there is clearly a responsibility to sell products that are fit for normal use, which this set of sheets was clearly not.

Consumer

Response:

At this time, I have not been contacted by NoMoreRack.com, Inc. regarding complaint ID [redacted].

Sincerely,

Business

Response:

Dear [redacted],

Your initial order was placed on January **, 2014 and confirmed delivered on January **2014. Please see the confirmation link below. You first contacted customer service on February **, 2014, past our return policy period. On February **, 2014, customer service issued you a store credit in the amonnt of $10. I apologize for the inconvenience, but the product is ineligible for a return or refund.

Best,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Despite the company's policy, this product (a set of bedsheets) was defective. The defect didn't become obvious until the sheets were washed once, which was after their stated two week return window. Given that these sheets were defective, their return policy is unreasonable. Their offer of $10.00 on a future purchase is unacceptable because we have no intention of shopping with this vendor again.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: We have been in contact with NoMoreRack through email since December [redacted] 2013 in reference to the issues at which point the company continues to redirect us back to the vague receipt transcript stating that we just order any tablet and not a specific brand. The order was placed November **, 2012 for three IRola android powered tablets. We were directed to the specific tablets through an advertisement posted my nomorerack on facebook. We order three in three different colors. The first tablet arrived about a week an a half after the order was placed and the tablet was the wrong brand. The brand received was a Kocaso M736 runs on Android 4.1 where as the one we ordered was the IRola that runs on 4.2 Jelly Bean. The second one arrived about a week later and it was the wrong color and the plastic was removed from the outer box. Lastly the last tablet arrived a few days ago and the plastic was also removed from the package but at least it was the right color. We have contacted nomorerack about the issue of the color and brand errors and in respond the customer representatives continue to redirect us to a vague description of an invoice that merely states the order was just of a android powered tablet. We have told them that we can deal with the color error of the one, but we do not want the tablet that is a completely different brand. The response is the same that the order was for a android tablet and that is what they provided to us. Our order number was [redacted]. and this is the description provided with no brand specified: Google Android 4.1 OS 1.2GHz 4GB 7" Tablet PC with Accessories Lastly, the tablet that we did receive does not even work properly. It will not connect to the internet and is a different android application.Desired Settlement: We want the tablet that we ordered and not a tablet that they just happened to have laying around and shipped out hoping that we would be satisfied with any tablet.

Business

Response:

Review: Ticket # [redacted] I ordered refurbished lg hbs 800 wireless headset from Choix when it was called NoMoreRack inc. I ordered the headset on 4/**/15 and received order confirmation by email dated 4/**/15. I received the item on 4/**/15. Please note, no receipt accompanied the item.

By 4/**/15 the item stop working so I contacted NMR. ON 5/*/15. I received a reply from [redacted] with Customer service. The email gave return instructions and said to use the attached lable. No lable was attached to the email. However, it did list a return address. I replied with a request to attach the lable since it was not in the email.

After filing out a customer satisfaction survey on 5/*/15, I received another e:mail from [redacted] with customer. The email contained a Web link, and the word "attachment" in the body of the letter. However, no attachment I filled out another survey explaining I was not satisfied and received a reply 5/*/15. This e:mail said to return the item to the following address which is what I did:

NoMoreRack Returns #[redacted].

I also included the tracking number for the lable I never received [redacted].

On5/*/15, I asked about the status of this order and advised that the post office said delivery would be made on 5/*/15. I received a reply asking for a Tracking number. I explained I didn't have one. But it was returned to the address in the email.

ON 5/**/15, I received an email indicating that I would not be refunded since they could not confirm return and they were not responsible for items lost in the mail. At that point they closed the ticket. I have a problem with that conclusion since I followed their instructions and returned the item to the address listed in the email. Also, they indicated that non working items could be returned on nomorerack.com.

Please note this item was not returned to me and the post office verified the address prior to me shipping the defective item.

I want full refund of $46.00.Desired Settlement: Refund.

Business

Response:

Dear [redacted],I'm very sorry to hear that the headphones you received were defective. When an RMA is processed our automated system sends out two emails, one with instructions on how to return the item and another with the return shipping label. I see in your case you reported not receiving the initial email so it was sent to you via email as an attachment. I have attached a screen shot showing the email you received and replied to which contained the shipping label. That being said, I see one of our supervisors made an exception and processed a full refund to your original form of payment for this item though we were unable to confirm that the item was delivered. For any future returns, I ask that you please ship the item with tracking in case there are any problems with the shipment. If there is anything else I can do to assist you, please just let me know.Regards,[redacted]

Review: I placed an order 6/**/2013 for $49 worth of merchandise. On 8/**/2013 I contacted the company via email to ask where my package was. I was told that the package had been delivered. When I asked for delivery information I was initially asked, "What do you mean?" I asked for address, tracking number, and method. I was then given a UPS tracking number that had only my state and no address. I contacted UPS who told me that nomorerack contacts with them to deliver packages to USPS for delivery (thus the lack of address). My husband works at home 5 days a week and we receive at least 3-5 packages a week. I requested a refund and the nomorerack representative resent the UPS tracking number. I once again requested a refund for a package that was never delivered. Every subsequent inquiry is answered with the UPS tracking number.Desired Settlement: I would like a full refund.

Business

Response:

Dear [redacted],

This letter is in response to your inquiry connected to the above-captioned matter with the Revdex.com of New York. We regret that your initial inquiry brought to the attention of our customer service department did not resolve this matter to your satisfaction and welcome this opportunity to now fully address your concerns.

It is our understanding that your inquiry resulted from not receiving a credit for an item (the “Pet Life Travel Carrier - Assorted Styles” and the “6-Pack: Solid Lace Accent Full Cup Bras”). On August **, 2013, we issued you store credita to your account in the amount of $49.00- $47.00 for the Item as well as the $2.00 charge for shipping and handling- which we trust has fully addressed and satisfied your concerns.

We deeply value your relationship with Nomorerack and are committed to providing quality products with quality customer service. Nomorerack takes great care to ensure that a customer’s experience on its site and over the phone is positive and apologize if your experience was anything less than ideal.

We believe this provides a full and complete resolution to the matter and ask you to please feel free to continue to provide feedback about our services. Should you have any additional questions or would like to discuss the matter further, please free to contact me directly at ###-###-####.

Very Truly Yours,

Customer Relationship Manager- Special Projects

NoMoreRack.com

Review: Placed order nearly a month ago, was given a [redacted] tracking number, and package is sitting in [redacted] with no delivery estimate. I am in [redacted]. This seems to be a bit shady to me.Desired Settlement: I would like my order. No one should have to wait this long and be given the runaround on the delivery of a product that supposedly has shipped via [redacted].

Business

Response:

Dear [redacted],I'm very sorry for the delay in shipping out the guitar set you ordered. Upon reviewing your account I see that this item was shipped out via [redacted] with the tracking number of [redacted] and was delivered on December [redacted]. If there is anything else I can assist you with, please just let me know.Regards,[redacted]

Review: I purchased several items from www.nomorerack.com and was not pleased with the quality of the items once I received them. The clothing that I ordered was way smaller than "normal" sizing for clothing, the material was so thin it was see-through, and the sheets that were advertised as "1600 thread count Egyptian Cotton" was most definitely not Egyptian Cotton and was certainly not 1600 thread count. When I called the customer service telephone number to express my displeasure with the product, and ask for a refund, I was told I could not return some of my items; however, I was given an address in [redacted] for the items that I could return. I sent ALL items back to the provided address, and made a complaint on Nomorerack's Facebook page. A representative e-mailed be back,and told me they would resolve the issue, and make an exception for me and refund me all of my money to my original form of payment. After TWO weeks I have yet to get my refund, and when I inquired about it today I was told that I would NOT receive my full refund as promised because I sent some items to the wrong address. I explained to the representative that I was given the address in [redacted] to send the stuff back to, and the summation of my response was that they were sorry, but since I returned it to the wrong address(the address that the customer service phone rep. gave me) that I was not to receive my full refund. This is very poor customer service as there was inaccurate advertisment for the products, and no accountability whatsoever for the employees.Desired Settlement: I would like for ALL of my purchase to go back onto my credit card that I purchased the merchandise on.

Business

Response:

Dear [redacted],

This letter is in response to your inquiry connected to the above-captioned matter with the Revdex.com of New York. We regret that your initial inquiry brought to the attention of our customer service department did not resolve this matter to your satisfaction and welcome this opportunity to now fully address your concerns.

It is our understanding that your inquiry resulted from not receiving a credit for items (the “6- Piece Set: Ultra Soft Egyptian Comfort 1600 Series Bed Sheets”, “4-Pack: Trendy Beach Coverup Dresses”, “12-Pack: Lace Hipster Panties – All-Over Lace or Lace Trim”, “6-Piece Set: Ultra Soft Egyptian Comfort 1600 Series Bed Sheets”, and the “4-Pack: 100% Cotton Beach Coverup Dresses”). On July **, 2013, we issued you a total refund to your personal account in the amount of $145.00-

$141.00 for the Items as well as the $4.00 charge for shipping and handling- which we trust has fully addressed and satisfied your concerns. Please allow 3-5 business days for this refund to appear in your account.

We deeply value your relationship with Nomorerack and are committed to providing quality products with quality customer service. Nomorerack takes great care to ensure that a customer’s experience on its site and over the phone is positive and apologize if your experience was anything less than ideal.

We believe this provides a full and complete resolution to the matter and ask you to please feel free to continue to provide feedback about our services. Should you have any additional questions or would like to discuss the matter further, please free to contact me directly at ###-###-####.

Very Truly Yours,

Customer Relationship Manager- Special Projects