Choxi.com, Inc.

Review: They will not stop sending me emails and after 5 emails to their customer service and calling the number!!!!!!!!!!!!!!!!!!!!!!!!!Desired Settlement: No settlement requested - for Revdex.com information only

Consumer

Response:

At this time, I have not been contacted by NoMoreRack.com, Inc. regarding complaint ID [redacted]. and I am STILLLLL receiving emails from them about an item in my cart and the emails are coming in in the middle of the night!! They are well aware of this problem and it is still not fixed

Sincerely,

Business

Response:

Dear [redacted],

Please forward the most recent email sent by NoMoreRack to [redacted] with a brief explanation of the situation and I will have your email removed from the mailing list.

Best,

Review: I ordered a total of 4 items on 12/**/13. I have only received 2 of the items and received a tracking number stating that the other 2 items have been shipped. Well I went to track the number and it cannot be found on the USPS website where it sent me to track the number. I have contacted the company a total of 5 times and was told that they were researching the issue. Well one of the claims has been open 6 days and no one has responded back to me yet. I am at the point now where I just want to get my money back and forget about the tablets for my kids. I would be better off going to Walmart and buying them knowing I have them in hand.Desired Settlement: I would like for the amount of $36.00 for not receiving the product.

Consumer

Response:

At this time, my complaint, ID [redacted] regarding NoMoreRack.com, Inc. has been resolved.

(By clicking "OK", your complaint will be closed as Resolved.)

Sincerely,

NoMoreRack Ruined our Christmas! We purchased 18 items on 3 separate orders and all but 2 arrived? One item broken and the other the wrong color? The other 16 items were either lost in transit and or never sent? Nobody at this company can give straight answers or appear to be just reading off a Q-card? This Company sucks! Do Not Trust! I have just spent 3 full days running around trying to re-buy all the gifts this Company promised to deliver! WARNING! WARNING! WARNING! - [redacted]

Review: I have placed an order with them on 1/**/14 and it has not shipped. I tried to cancel the order and they will not cancel it but they have charged my card.Desired Settlement: I want my money refunded to my account.

Business

Response:

Dear [redacted],

Your order was confirmed delivered on January **, 2014. Please see the confirmation link below.

Best,

Review: I made a purchase for my mother on December * 2013. I have tried multiple times to work with this company I have yet to receive 2 of the items I have been charged for one being a tablet and the other being a rainbow loom set for my daughter. I have tried to call this company who has turned off their telephone and live chat service due to too many telephone calls so you are required to email them. I have emailed multiple times to let them know what is going on and I need a refund or my items (before christmas) and now I am left with filing this complaint I have reached out to them by email and facebook with no resolution to my problem they simply reply with the same info I had already stated to them. I have been patient until now and they have my money and I have no item and this has ruined christmas in my house because the money they have of mine is still tied up with them and I still have no present for my child.Desired Settlement: At this point I want nothing further to do with the company I want a full refund for the items I did not receive from my order it has been almost a month and I have already had to make a payment to my credit card for the order that I do not have my order number was [redacted]

Consumer

Response:

At this time, I have not been contacted by NoMoreRack.com, Inc. regarding complaint ID [redacted].

Sincerely,

Business

Response:

Dear [redacted],

All items in your order have been confirmed delivered.

Best,

Review: Bought and paid for 2 items ..only received one item...both were confirmed as delivered...have tried to call...email...live chat...no availDesired Settlement: Either refund or product delivery

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: The website nomorerack.com offered a product (James Bond 50 complete blu ray set) for an unheard of price of $39. The average price seen on other websites were discounted at $179 or higher. I quickly ordered and after charging my credit card and taking all my information they cancelled the order after about 2 weeks. They claim that the supplier never fulfilled their order, but I feel the company was phishing for consumer information and never intended on delivering the product. They offered a $10 credit for their website which is about as useless a share of blockbuster at this point. The website maliciously puts out prices on products they know they cannot deliver.Desired Settlement: Ideally I would want the company to make good on the deal and not try to scam others.

Business

Response:

Dear [redacted],

We had a unique issue with one of our suppliers and the order could not be fulfilled and refunds were issued to all customer who ordered this product

Best,

Review: My credit card was charged twice by NoMoreRack.com, once for $227.56 and another time for $10.89. I have no idea how they got hold of my credit card information and I have never used their product.Desired Settlement: Full refund immediately.

Business

Response:

Dear [redacted],

I'm very sorry to hear that your credit card was used without your authorization. Upon reviewing your email history with our customer support team, I see that a refund was processed for these two charges on September [redacted] and should already be reflected back onto your account. If there is anything else I can do to assist you, please just let me know.

Regards,

Review: I went to order a pair of boots from their website. I would put them in my cart and then checkout with my credit card info and the online checkout form would tell me the transaction could not be processed. I tried this 5 times until I realized their website DID in fact charge me 5 separate orders. I opened a case with the support team, the first person told me in 5-7 business days my card would be refunded. 7 business days passed and the response I get is:

"Our records show we issued a refund for order 0rder[redacted] on August **,2015 in the amount of $122.00. It takes approximately 5 - 7 business days (not including weekends) for the refund to appear on your statement. I do realize this has passed the 7 day mark and we apologize for the inconvenience this might have caused.

We ask for you to check with your bank and double-check the refund transaction. Please send us a copy of your statement showing the amount charged to your credit card. We will use the copy to help research the refund so we can resolve this concern as quickly as possible.

Regretfully, the refund has not been submitted yet for the order numbers 0rde[redacted], 0rder[redacted] and 0rder[redacted]. I have gone ahead and manually requested for refund back to the original form of payment. For this orders, please allow 5 - 7 business days (not including weekends) for the refund to appear on your statement."

I will not be sending my credit card statement to anyone. ever. No refunds. Just a waste of time.Desired Settlement: I want a full refund for all my orders

0rder[redacted]--$122

0rder[redacted]--$122

0rde[redacted]--$122

0rder[redacted]--$122

0rder[redacted]--$132

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I ordered a Google Android 4.2 Dual-Core 1.5GHz 8GB 7" Dual Camera Tablet PC & Accessories - Assorted Colors on November [redacted]. Order:# [redacted] received it about 2 weeks later, the item didn't work, after multiple emails/phone calls...I finally got some information to return the item.I returned the item promptly, a month later I inquired about it....which I got no info.the last Email I received was.....Date: Thu, ** Dec 2013 18:21:11 -0500Subject: Re: exchange infoFrom: [redacted]Dear [redacted],Thank you for your email. I apologize for any inconvenience. We will be shipping your package out with USPS. The tracking number is [redacted]. It will show activity within 24-48 hours or when it gets to the first sorting facility. Thank you.Sincerely,[redacted]Customer ServiceGlobal Phoenix Computer T&S###-###-#######-###-####fax: ###-###-####On December [redacted], I emailed Nomorerack again...to which I received about 10 responses saying my that my dispute was being closed and a bunch of automated responses that didn't have anything to do with my situation.to this date, I still have not received the item.Desired Settlement: I want the item I ordered and an apology from the CEO

Business

Response:

Dear [redacted]

On January **, 2014 a refund was issued to your account in the amount of $71.00.

Best,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

I waited for almost 5 months and was also shorted the shipping fees. Not happy at all!!!

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Review: I placed an online order in December of 2013, as of January **, 2014 I have not received my order, nor was my money refund to me. I contacted them several times, and was told they were processing my order and I would here from them momentarily. I have not heard from them nor have I received my merchandise.Desired Settlement: At this point I simple want my money back. Your assistance in resolving this issue is appreciated. Thank you.

Consumer

Response:

At this time, I have been contacted directly by NoMoreRack.com, Inc. regarding complaint ID [redacted], however my complaint has NOT been resolved because:

[Your Answer Here]

As of 2/**/2014, I am still waiting for their response to my complaint.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Lucetra Kilpatrick

Business

Response:

Dear[redacted],

Your initial order was placed on December **, 2013 and confirmed delivered on January **, 2014, please see the confirmation link below.

You contacted customer service on January **, 2014 stating that items were missing from the order. An RMA was issued so you may return the item. Once received by the vendor, an in store credit of $29 was issued and subsequently used by you on future orders.

Best,

Review: I made my first order from this so called company on December [redacted], they immediately took money out of my bank account, and have yet to send me the item I purchased. My order currently is in the processing stage where it has been since I placed my order. They will not answer your emails with the correct responses,they want to point fingers at the weather or the supplies but always give a general response that they send to everyone else. Also on [redacted] if you make a negative comment on their wall they delete the post. I am very unhappy with this company and will not EVER purchase or give them another penny from me.Desired Settlement: To give me what I paid for, and not a used piece of junk just to shut me up or try to make me happy! So I can say I got my order. Doesn't really matter they left a "sour" taste in my mouth!

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I placed an orDer Dec [redacted]. I within an hr got to emails with two seperate conformation codea. They processes the SAME orser twice. I emailed them imediatly and told them the issue and had rwquested BOTH orsers to be canceled. Called the 1800 number and it was an automated machine saying they were not taking calls all communicaton was being done via email. After 4 days I FINALLY got an email back and they said sorry it has already been proceases to our 3rd party and cant canacle. I have re wrote the email over and over again and try to call the 800 number again and am getting no where.Desired Settlement: The total for both transactions. Or if they take more then 30 days a total of $200 that covers both transactions plus any further charges accuring on my cc.

Consumer

Response:

At this time, I have not been contacted by NoMoreRack.com, Inc. regarding complaint ID [redacted].

Sincerely,

Business

Response:

Dear [redacted],

All items for both items were confirmed delivered. Please see the links below.

Best,

Business

Response:

Dear [redacted],

Your initial order was placed on December **, 2013. You first contacted customer service on December **, 2013 looking to cancel the order. Unfortunately orders must be canceled by 9am the following morning. Customer service advised you to refuse one or both packages if you wanted to return the products for a refund. Customer service also suggested that if you do not refuse the package, but would still like to return the items, you can con contact customer service to have RMA's issued. The products show confirmed delivered.

Best,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because

I placed the order dec. [redacted]and I emailed requesting to cancel that order the [redacted]at 730pm. so it was before the 9 am cutoff date!! your company choose not to answer the email til dec [redacted]. I understand since you didnt stand behind your cancelation policy I was to refuse the deliverys SINCE YOU GUYS DOUBLED CHARGED ME for a duplicate order. I would have refused the items to get back my $140 back and to move on. however based on your conformation that it was delivered is wrong. I NEVER rexeived EITHER of them! I think this is riduclus you keep repeating your self over and over instead of settling this!! it has been 3 months of this back and forth crap. im pretty sure charging me twice is against the law since I only orthorized the amount to come out once. Maybe if your number would have been active instead of a message saying due to busy session please email . ..this all would have never happened!!! Shame on this so called "company"!! I have warned people in your site...u banned me from your fb page as I warned people.

YOU OWE ME $140 PLUS 3 MONTHS OF AGERVATION!! I SHOULD GET A LAWYER AND FILE FRAUD FOR WITHDRAWLING MONEY OUT OF MY ACCOUNT WITH OUT MY PERSMISION!!!!

]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: I purchased items from no more rack and had to return two velour pant suits and a reversible hoodie. One pant suit and the hoodie was under order number [redacted] and the other pant suit was under order [redacted] My tracking number was [redacted] the post office put alot of packages to this company on tracking number [redacted] on form [redacted]. Which was delivered to there facility on or around Jan [redacted]. Every time I e-mail this company they cannot find that these items were returned. I had the post office put a tracer on my tracking number and that is how I got the one that they gave me. At first this company tried to tell me that I didn't have this order. I just keep getting the runaround with them. Last time I spoke to them they still have to check to see if these items had been returned. This has been going on since Jan I want a refund for these items.

Product_Or_Service: Purchased 2 pant suits and a hoodie

Order_Number: [redacted], [redacted]Desired Settlement: DesiredSettlementID: Refund

I want my money back for the items that I had returned to them. I made copies of all of receipts and labels that they asked for.

Business

Response:

[redacted]

Dear [redacted],

Upon checking the two tracking numbers provided neither shows any information. Can you please confirm the tracking information for this return and provide a tracking number that shows these items were delivered. Once I am able to confirm the return of these items I would be more than happy to help you with a refund for these items.

Regards,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

I don't have the original paperwork from No more rack. Everything I had I supplied to you when I complained about this company. As of to date I have never received my refund. I did contact the post office to track it. According to the post office it was delivered to them.

Review: I purchased a total of 2 tablets from this company at different times. The screen cracked on the inside. After the second one cracked I emailed them several times and finally was given a return number and was told I would be given a refund. Well after they finally was able to find the item had been returned and received by there supplier I was not given a refund instead I was given an instore credit. I have emailed them again about this . waiting to hear back from them.. I am filing this complaint because I am at the point I am tired of dealing with this. I still have the other tablet that is worthless and every time I ask abt the return of the tablet I am ignored.. I do not wish to do ANY MORE business with this company.Desired Settlement: I want a return number for the other tablet and a full refund for both of them back to my credit card not an instore credit. I feel this company does not stand behind or honor their products. I am very unhappy with the company.

Business

Response:

[redacted],

Thank you for your consumer inquiry regarding NoMoreRack.com. Attached please find a letter detailing your complaint filed with the Revdex.com complaint #[redacted], as well as the steps taking to the resolve the issue. If you have additional questions, would like to discuss the matter further, or that your issue has not been resolved, please feel free to contact me directly. Thank you for your time.

Best,

Dear [redacted],

This letter is in response to your inquiry connected to the above-captioned matter with the Revdex.com of New York. We regret that your initial inquiry brought to the attention of our customer service department did not resolve this matter to your satisfaction and welcome this opportunity to now fully address your concerns.

It is our understanding that your inquiry resulted from not receiving a credit for an item (the “Zeepad 9XN Google Android 4.0 1.2GHz 8GB 9" Tablet PC with Accessories - Assorted Colors”). On August **, 2013 we issued you a total refund to your personal account in the amount of $91.00- $89.00 for the Item as well as the $2.00 charge for shipping and handling. Please allow 3-5 business days for this refund to appear in your account. In regards to the other item (the “MID 7" Google Android 4.0 OS Touch Tablet PC 1.2Ghz HDMI WiFi”) that you purchased back on November **, 2012, it is past the time allowed for returns. We cannot accept a return or process a refund for this item. We apologize for the inconvenience.

We deeply value your relationship with Nomorerack and are committed to providing quality products with quality customer service. Nomorerack takes great care to ensure that a customer’s experience on its site and over the phone is positive and apologize if your experience was anything less than ideal.

We believe this provides a full and complete resolution to the matter and ask you to please feel free to continue to provide feedback about our services. Should you have any additional questions or would like to discuss the matter further, please free to contact me directly at ###-###-####.

Very Truly Yours,

Customer Relationship Manager- Special Projects

[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. How ever I will still contact them abt the other tablet as I called and discussed the problem when the problem occurred.

Sincerely,

Review: I am having multiple problems with them. I have received damaged products that they are unwilling to exchange. They are storing my credit card information with out my permission and refuse to take it off which resulted in an unauthorized purchase described below that they refuse to take back. I didn't place an order and tried to cancel it and they wouldn't let me and now they won't accept it back as a return like they originally said. My husband just decided to go on a pending spree and now I'm paying for it. (Card doesn't have his name on it nor does he have access to it)Desired Settlement: I would like a replacement for the purse that has a HUGE hole in it made my Christmas even more special. (I didn't start using the purse until around the **of 2014). And I would like a refund for the unauthorized purchase that was charged to my credit card with out my permission because they are holding my credit card information with out my permission. I would also like them not to hold my credit card information as things like this can happen.

Consumer

Response:

At this time, I have not been contacted by NoMoreRack.com, Inc. regarding complaint ID [redacted].

Sincerely,

Business

Response:

Dear [redacted]

I am having trouble locating your order in our system. Can you please provide me the order number that is associated with your complaint so I may better assist you? Thank you.

Best,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Yes, my husband contacted you for as he had used MY credit card that was stored on your website with out my permission. Now if he claimed to me that could be. I never gave him permission to place the order or use my credit card which is in my name only. Hence why for the past 3 months I have been trying to contact you by every mean possible. When referencing that order and the emails he was told that he could return the mistake item and when I tried to return it I was told that it could not b returned.

Also, yes on order number [redacted]I was given a credit for the underwear that was ordered but NEVER received. The problem I have is the purse that was ordered for my Christmas present had a huge hole in it and makes it worthless. I took pictures and emailed nomorerack who in the end told me that that was tough.

this is the link to the tracking for the underwear:

Thank you,

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Roberta Nugent

Business

Response:

Dear [redacted],

I do see that you requested to have your credit card information removed from your account before your husband placed the order in question. For this reason, I have went ahead processed a return merchandise request for you for each item as well as return shipping labels. Please note that since the items were from different vendors, each item will need to be returned separately. You will receive two separate emails for each item, one with instructions on how to return the product and the other with the return shipping label. Please follow the instructions on how to return the items. Once the items are received and processed the refund will be issued. Please make sure that the correct return labels are used for each item or we will be unable to process the refunds.

Dirty English for Men by Juicy Couture - 3.4oz EDT: shipping label using tracking # [redacted]

8 Pairs: Betty Boop Polka-Dot Ruffle Hipster Panties: shipping label using tracking # [redacted]

1 Carat Total Weight Genuine Black Diamond Studs in Sterling Silver: shipping label using tracking #[redacted]

I have also processed an return merchandise request and return shipping label for the Chasse Wells Premier Ensoleillé Croc Satchel Tote. This return will use the shipping label with the tracking # of [redacted]. Once the item is received and processed the refund will be issued.

In regards to your credit card number being saved by our billing processor, I was able to contact them and have it removed from their records. Please log into your nomorerack account to confirm the card is no longer available for use your account. I would also suggest that you change the password for you nomorerack account and do not share it with anyone including your husband and also that you do not choose the option to have your credit card saved again. If you husband makes an unauthorized purchase using your account again we will be unable to allow any additional exceptions if the items are marked as final sale or are beyond the normal return time frame.

I hope that I have been able to resolve all of your concerns today. If there is anything else I can do to assist you, please just let me know.

Regards,

1 Carat Total Weight Genuine Black Diamond Studs in Sterling Silver

Review: I bought a cell phone samsung duos android 4.0 3g smartphone with case and screen protector- factory unlocked on 01/**/2014. MY CC was charged for the purchase on 01/**/2014. I received a email on the 01/**/2014 saying my order has been shipped. To date I have not received that order. I went in the direction of contacting the post office who told me according to their records the said package was delivered on 01/**/2014 @ 2:25pm. The date and time given no one was at home to receive the item. I then contacted nomorerack.com via email and informed them about the fact that I never got the phone and sent me another email with the tracking number. I sent a second email same response. I then sent a third email and the reply was to make a report to the police. Now I have several problems with this....the company that charged my CC is responsible for getting the item to me, I should not be running around looking for something that I paid you for. I was charged $205.30 total and would like to have my money refunded in full.

Thank you.Desired Settlement: would like my money back.

Consumer

Response:

At this time, I have not been contacted by NoMoreRack.com, Inc. regarding complaint ID [redacted].

Sincerely,

I did not get a response from them either,however they told me to make a official police report and I tried to twice but the police keeps saying that they cannot get involved because its between the company and the shipper.

Sincerely,

Business

Response:

Dear [redacted],

Your initial order was placed on January **, 2014. Your order was confirmed delivered on January **, 2014, please see the tracking confirmation number below.

If item shows confirmed delivered, but you did not receive it, a claim should be filed with the United States post office because their official website confirms delivery. Customer service requested this information from you on January [redacted]2014 and February **, 2014. Please provide customer service with a copy of the USPS claim and we will process a full refund. Thank you.

Best,

Business

Response:

[redacted],

On March [redacted], 2014 a refund in the amount of $205.30 was issued to your account. Please allow 3-5 business days for the funds to post to your account. Thank you.

Best,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. The money was refunded yesterday, THANK YOU!!!!!!!

Sincerely,

Review: I ordered a product in November from this site, they did not ship my product and said my new account was inactive. I called the company and they told me to replace my order. I had to get a whole new product and ordered that on 12/**, the company have taken the money out of my account. They have not shipped my order despite the money having been taken out of my account. I sent an email to the company and they have done nothing but give me the run around. This company is fraud. Why havent they been [redacted] down?Desired Settlement: I would like my money refunded back to my account.

Business

Response:

Review: brought as a gift for xmas, opened on xmas and half the screen on the IROLA TABLET WAS DEFECTIVE, DID NOT SHOW ANYTHING, CALLED NOMORERACK AND THEY SAID CALL THE MANUFACTURE AND NOW I CANT GET IN TOUCH WITH THE MANUFACTUREDesired Settlement: JUST WANT MY MONEY BACK

Business

Response:

Dear [redacted],

The initial order was placed on November **, 2013. You contacted customer service on December **, 2013 stating that the product was defective. Unfortunately we have a 14 day refund limit, which this has passed. The product is still under the manufacturer warranty and customer service advised you to contact them about a refund/replacement item. Their telephone number is being provided below once again.

[redacted]: [redacted] for warranty on the item.

Best,

Review: Hi. I ordered an item off of this website on December *, 2013. I did it to ensure it would be here by Christmas. I've called, I've emailed. They have on their website anything ordered before Dec * will be here by Christmas. It's Dec ** and my item is still processing. I had to spend another 80 dollars to get it from Wal-Mart. I've asked for my money back because it's taking to long and I've purchased it from somewhere else. I don't want the item. I googled them and didn't realize how many bad reviews there are when it comes down processing a nd shipping. I want my money back. They have both my money and their products. This is a Christmas gift. Please help.Desired Settlement: I would like for someone to investigate more into this company. I think it's a scam. I want my money back. I bought another tablet from Wal-Mart and it'll be here on Monday. I shouldn't have to pay put for the same thing twice. Please help to get these people I'm order.

Business

Response: