Choxi.com, Inc.

Review: I purchase this irola tablet for Christmas and it stop working a few days after. I have emailed and tried contacting the company but know responded to me contacting them. I want either another tablet or a refund.Desired Settlement: Refund-Credit Card Credit

Consumer

Response:

At this time, I have not been contacted by NoMoreRack.com, Inc. regarding complaint ID [redacted].

Sincerely,

Business

Response:

Dear [redacted],

You placed your initial order on December [redacted], 2013. There is no record of you ever contacting customer service about your issue. I apologize, but this item is no longer eligible for return.

Best,

Business

Response:

Dear [redacted],

Unfortunately, I do not see any emails from that email address in our email history. Our policy is to only allow the return on items which have a complaint reported to us within our return time frame. I will go ahead and make an exception in this case and have processed an RMA for this item. You will receive two emails, the first will have the return tracking label and the second will have instructions on how to return the item. Once the item is confirmed received, a full refund back to your original form of payment will be processed. Please not that for any future returns we will be unable to process a return if the problem is not reported within one month of when your receive the shipment. If there is anything else I can do to assist you, please just let me know.

Regards,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

My complaint has been resolved

[redacted]

Review: I ordered 2 tablets for my kids for christmas and one tab never booted up and all you can do is email them so below is the conversation we had, they just are not willing to help me out in any way just a sorry your past your return period. not very good service. Your request (#[redacted]) has been solved. To reopen this request, reply to this email or click the link below: [redacted] -------------------------------------------------------------------------------- [redacted], Dec ** 05:02 AM: Hello [redacted], Thank you for writing in. Always here to help. Our sincerest apologies about this matter. We hope as well you understand the information's as outlined in our policies and terms of service, hope you understand the options we have and we are bound by it. Again we appreciate your patience and understanding on this matter. Thank you To visit and read our policies, you may check out [redacted] and [redacted] Please let me know if there is anything else I can do to assist you, we want to ensure you are fully satisfied. At Nomorerack, customer satisfaction is our main goal. Regards, [redacted] with Customer Care Nomorerack - Everything you love for less -------------------------------------------------------------------------------- [redacted], Dec ** 11:33 PM: That's the best you can do for me it's a doa and my first and last time I will order from you thanks for taking care of your customers. -------------------------------------------------------------------------------- [redacted], Dec ** 11:06 PM: Hello [redacted], Thank you for writing in. Always here to help. Our return policy allows for 7 days from the receipt of merchandise to report a damaged item, for a refund. We however, allow a grace period of up to 14 days. Unfortunately you are now past that 14 day grace period, and this item is no longer eligible for a refund. However, I can help you by providing additional contact information of the manufacturer. They should be able to assist you with any product related questions along with warranty information : Manufacturer phone number is ###-###-#### You can also visit [redacted] for some helpful information about the product. If there is anything further I can do to assist you please let me know. At Nomorerack, customer satisfaction is our main goal. Regards, [redacted] with Customer Care Nomorerack - Everything you love for less -------------------------------------------------------------------------------- [redacted], Dec ** 10:03 PM: OK so one tablet is working my son is happy with it but my daughter's purple tab still will not boot up so how can I get it replaced or refunded -------------------------------------------------------------------------------- [redacted], Dec ** 12:27 AM: A Customer inquiry has been submitted via nomorerack.com 'Contact Us' form Name: [redacted] Email Address: [redacted] Message: Hello I would like to know what the return policy is I bought 2 kocaso tabs for 69.00 each in late November for Christmas presents for my kids. One of the tabs would never boot past the start up screen and the other can't even play any free games you download from the app store I work for attention and I know a lot about tablets the specs you provided are great but the tab runs horribly even the one that never booted up I did a master reset and still won't load past the start up screen I would love to just return them for a full refund my kids are so upset because they were very excited about getting tablets for Christmas but they don't work. My order number was[redacted] thank you for your understanding in advance, [redacted] cell number [redacted]Desired Settlement: replace it or refund one tablet

Business

Response:

Dear [redacted],

Your initial order was placed on November **, 2013. You contacted customer service on January *, 2014 looking to return the item. Unfortunately our company has a 14 day return policy, please see the link for confirmation. If the product is defective, please contact the vendor because the product still has a manufacturer warranty. Thank you.

(Please have cx call or have them fill out their information at [redacted] for assistance. Our toll free number is [redacted]. We are open M_F, 9:30am-6pm EST.)

Best,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]i have already done that and they don't answer phone nor replay to any emails and I have called back to no more rack and explained this and they said that they can't do anything for me.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: I placed my order, order #: [redacted] on Jan. [redacted]. I then received an email from buySAFE with a "Certificate of Gaurantee" for my purchase with a reference # of: [redacted] with a summary of my purchase.

1/*/2014 5:34:28 P.M.

Order ID: [redacted]

I have called the [redacted] customer service number, to which the message was: Due to overwhelming "holiday" orders, they are not accepting phone calls, please email them a customer service request.

I emailed a customer service request and have still gotten any response.Desired Settlement: Either deliver the order or perform a refund. I paid through PayPal for a secure payment.

Business

Response:

Dear [redacted],

Per your cancellation email request, this order was cancelled and refunded. On January **, 2014 a refund was issued to your account in the amount of $29.00. Thank you.

Best,

Worst customer service ever! I ordered a children's laptop when it arrived it was missing a piece. I contacted choxi right away and requested the part be sent. After two weeks of back and forth with customer service they inform me that the piece can not be sent. The touch function does not work without the part that is missing. It is three days before Christmas so I felt a partial refund would be the best option. They offered me a $5 credit! I am planning to return it, but after reading other reviews it doesn't sound likely that my money will be refunded even once the item is returned. I will never again purchase form this company, and would advise others not to either.

I ordered a dog sweater and was wrong size,their response was its non- refundable.Its like throwing money away,stuck with it and can't even give it away,it wont fit family/friends pet

Review: I purchased 4 Lil Rider battery powered bikes from this company as Christmas gifts. This means the bikes had to be purchased early to be there as a Christmas gift. Upon assembly of the bikes, all 4 bikes were defective. They all had electrical issues which would not allow the bikes to work properly. Wires were disconnected or missing. There were also other missing parts. When I called customer service I was told the return policywas 7 - 14 days. I explained that these were Christmas gifts and that there should be an exception at Christmas time. I was told that they could not help me. Therefore I have 4 bikes that doesn't work and out of my hard earned money!Desired Settlement: I would like to return the defective items for a refund.

Consumer

Response:

At this time, I have not been contacted by NoMoreRack.com, Inc. regarding complaint ID [redacted].

Sincerely,

Business

Response:

Dear [redacted],

Please provide me with the order number associated with this complaint so I may better assist you. Thank you.

Best,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

I no longer have the crs to the products. When I talked to No more racks customer service agent he looked it up with my name. He stated it see in the system that I purchased 4 Lil Rider Bikes. I dont see why that person can't do the same.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Dear [redacted],

I will need the order numbers to better assist you, they will be on the confirmation email sent by NoMoreRack. I can only locate 3 bicycles, which were ordered on October **, 2013 and November **, 2013. You contacted customer service once on January *, 2014 stating that all 4 toys are defective and missing parts, but did not state what was wrong with the items. Unfortunately the items are outside our return policy and is ineligible for return.

Best,

Review: I ordered an electric fireplace before Christmas as a Christmas gift for my wife. It arrived, we set it aside, and went out of town for Christmas. After taking a few days to get settled back in, we finally opened the box to set it up. We plugged it in and it did not work. When I asked nomorerack.com for a refund or simply an exchange for one that actually does work, they quoted their return policy and said they needed notified within 14 days. Well, it was a Christmas gift in the first place so it's not like I was going to open it and try it out before giving it. They are refusing to accept a return or do anything about it. I have gotten a couple responses by email and it says to call some 1-800 number to contact a supervisor. That number says that their call volume is too high and to email customer care for help.Desired Settlement: I would like my money refunded or at the very least, send me another product that actually does work.

Consumer

Response:

At this time, I have not been contacted by NoMoreRack.com, Inc. regarding complaint ID [redacted].

Sincerely,

Business

Response:

Dear [redacted],

I apologize for the inconvenience. On February **, 2014 an RMA was issued for the return of your product and emailed to you. Please follow the instructions so you may return your item. Thank you.

Best,

Business

Response:

Dear [redacted]

Attached please find a copy of the return shipping, this was also sent to you via our customer service portal. Please see a copy of that email below. Be sure to contact customer service and tell that you are returning the merchandise. Once the vendor receives the product, a refund will be issued by customer service.

Best,

---------- Forwarded message ----------

From: [redacted]

To:

[redacted] This is a post-only message. Please do not respond. [redacted]

Dear [redacted],

Attached is your Merchant Returns Label, with mailing instructions included. This email was automatically generated by the US Postal Service at the shipper's request. Any reply to this email will not be received by the USPS or shipper. The USPS has not collected or retained any personal information that would identify you or your label request from this email.

Thank You, [redacted]

USPS Tracking Number: [redacted]

Check the status of your shipment on USPS.com with [redacted] by clicking **.

[redacted] This is a post-only message. Please do not respond. [redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I ordered some items for Christmas and did receive my set of pillows. But all the rest of my items never shipped so I complained and they shipped them. I waited and checked the tracking info only to see that none of them were moving, all are in pre-shipment. I've complained they said my ticket was resolved and they would check on updated info and nothing has been done. I don't have a lot of money this presents were the most expensive things I've ever bought for Christmas now I have nothing to give my son. I didn't want to make a big deal about this but when you promise something and take someone's money for it you should deliver what was promised. Customer service won't answer me from this company they have only sent one email where they talked to me, so if they can't tell me what's going on I had no other choice but to bring it here.Desired Settlement: I just want what I paid for, that's it. I don't think that's too much to ask for.

Business

Response:

Review: My husband purchased a iRola DX752 tablet for our son for Christmas in November. We opened it up to make sure it all worked and was all in the package. It all looked good. Our son opened his present on Christmas and played with it for a few days and then the screen went white with lines. It is now stuck on the main screen and will not go any further. We have tried a hard reset many times. There is no reset button. I eMailed nomorerack THREE times. I finally received an eMail back saying that it was past the 7 days and that we can not return. They gave me the number to the manufacture which has been disconnected. I eMailed them back and never received a response.Desired Settlement: We just want a working tablet for my son for his Christmas present. He is VERY upset over the whole thing.

Business

Response:

Dear [redacted]

I am having trouble locating your account on our system. Please email [redacted] with the order number and a brief summary of your issue so I may better assist you. Thank you.

Best,

Review: I purchased this as a Christmas gift for my wife on Nov. ** 2013 and wasn't opened until Christmas and she was very happy until she asked me to install it for her. I opened the box the Neat software installation cd, calibration paper and quick start guide are missing. The only things inside were the neat desk scanner, usb cable and the power supply. I can't believe these items were left out of the factory and maybe this item was a return? I called nomorerack for two days and basically they stated on a prerecorded message of high volumes of calls during the holidays so I emailed them on the [redacted] of December 2013 and received an automated message that they will get back to me. I didn't receive any return phone calls from them but the I received an email stating that the issue was resolved as they forwarded the case to their escalation team. I thought that meant they sent me the items well what they really meant was that 14 days went by since I purchased the item and I wasn't entitled to a refund or exchange so basically I have a neatdesk scanner that isn't working without it's software so it's a huge expensive paper weight.Desired Settlement: I want a refund for this item and a return label for the large "paper weight" they sent me in order for me to send it back to them. I can't understand when a business has no common sense because isn't it obvious if I bought this on the [redacted]of November as a Christmas gift that it wouldn't be opened until the [redacted]of December? So of course you're going to go over the 14 day return and the worst thing is that they didn't advertise their 14 day return policy on any receipt or web site.

Consumer

Response:

At this time, I have been contacted directly by nomorerack.com regarding complaint ID [redacted]by email, however my complaint has NOT been resolved because they gave me a return authorization number and stated they will make this one time exception. So I mailed out the package and USPS tracking reported it was delivered Jan. [redacted], 2013 but nomorerack writes me that their vendor has yet to receive the package and if so they will close the case as solved. So I wrote them and gave them the tracking number to show them that it was in fact delivered but they have yet to answer my email to this day and of course they never man their phones even though they advertise 24/7 customer service. So now they have the merchandise and my money it's ashame they get away with this and I take proper steps with no resolve.

[Your Answer Here]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Dear [redacted]

It is our understanding that the consumer’s inquiry resulted from not receiving a credit for an item (the “NeatDesk Desktop Scanner & Digital Filing System”). On March [redacted], 2014, we issued the consumer a total refund to their personal account in the amount of $269.00- $269.00 for the Items as well as the $0.00 charge for shipping and handling- which we trust has fully addressed and satisfied their concerns. Please allow 3-5 business days for this refund to appear in the consumer’s account.

Best,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted]and find that this resolution is satisfactory to me and the matter has been resolved. And for the record this was a Christmas gift purchased in November 2013 and finally resolved in March 2014 no business should hold these types of practices if they wish to continue doing business in this day and age unless they have an affinity for failure.

Sincerely,

Review: I bought 2 7" tablets from nomorerack.com and gave them to my sons for Christmas. One of them didn't work for more than a day. The second one worked almost a week. I sent an email to nomorerack and they said it was out of Warrenty period and gave me the phone number of the manufacturer. I tried that number a couple of time and it says this number is no longer in service. I them wrote back to them and they just keep sending me the same email. Now my boys have broken tablets for Christmas!!Desired Settlement: I would like them exchanged for ones that work and a different manufacturer! Or I would like my money back so I can get them replace ASAP. I don't have a lot of money and that was their main Christmas present!

Consumer

Response:

At this time, I have not been contacted by NoMoreRack.com, Inc. regarding complaint ID [redacted].

Sincerely,

Business

Response:

Dear [redacted]

I apologize, but this product is no longer eligible for return. If the product is defective, it is still covered under the manufacturer warranty. Please contact the manufacturer for a return. Thank you.

MID Google Android 4.2 1.2GHz 4GB 7" Dual-Camera Tablet PC & Accessories Description Color: Pink || Vendor Response: Please have customer call us or have them fill out their information at [redacted] for assistance. Our toll free number is [redacted]. We are open M_F, 9:30am-6pm EST.

Best,

Consumer

Response:

At this time, I have not been contacted by NoMoreRack.com, Inc. regarding complaint ID [redacted]

Sincerely,

Business

Response:

Dear [redacted],

I just tried contacting the manufacterer and was put in contact with an agent. Please try again, they will be able to assist you with a replacement or refund since the product is still under warranty.

Please call or fill out your information at [redacted] for assistance. Toll free number is [redacted]. Open M_F, 9:30am-6pm EST.

Best,

Review: On November **, 2015, I ordered several items from this company promoting several "lowest" deals.

On December **, 2015, I emailed the company letting them know one package that arrived were 1) damaged and 2) wrong size so I refused to accept their packages (including another package that was contingent upon this package). The postmaster stamped them as refused/rejected.

On December **, 2015, I re-send the email having not receive a reply within 24 hours.

First representative to reply "Tayaochristine" instructed that I return items, apparently did not understood my email. Long story short, I was given the run-around. One representative after another asking about products I ordered and still not issuing my refund.

Second representative "JanuaryA", third representative "BetsyB", fourth representative "MoadeveS", fifth representative "SarahM" who said a refund was issued last September 2015 (although I did not ordered anything in that month or before that). I'm very frustrated and fed up. Their website promised a quick refund for items returned, yet, all I am getting is unexperienced, unknowledgeable, or illiterate representatives' answers that does not directly respond to my request for refund on these two packages.Desired Settlement: A FULL REFUND in the amount of $54.00 in the form of credit to my credit card, not a store coupon or voucher!

Business

Response:

Dear [redacted], According to our records all four items in this order were successfully delivered. Can you please let me know which of the specific items you refused? Regards,Ryan

Review: I bought a Google Android 4.1 1.2GHz 8GB 10.1" Dual Camera Tablet PC & Carrying Case for my daughter on 11/[redacted]/13 for Christmas. I didn't know that the product was defected and not workable. I contacted the company for a full refund on the item. They did give me a hard time about the return policy but understood and supplied me with a RMA (Return Merchandise Authorization)number and said once they receive the item back they will give me my refund. They received the product back and then they sent me another product. So I call them and talked to a representative and they told me they would contact the manufacture and get another RMA number so I can send the item back and get a refund. They said I would receive it by email by the next morning. I called them back today 2/**/13 and they said they will not give me a refund due to the length of time I've had the product.Desired Settlement: I want a full refund back. I am willing to send the replacement back in order to get the refund.

Consumer

Response:

At this time, I have not been contacted by NoMoreRack.com, Inc. regarding complaint ID [redacted].

Sincerely,

Business

Response:

Dear [redacted],

Your initial order was placed on November [redacted], 2013. You first contacted customer service on January **, 2014, outside the return period for the company. Since the item was not eligible for a refund, but was defective, you received a replacement tablet from the vendor. Please see the confirmation link below. You received a replacement for your product and therefore cannot receive a refund.

Best,

Review: On December [redacted] I ordered 3 tablets from Nomorerack.com and the site stated that orders shipped in 10 to 14 business days. The total amount of all three tablets was taken from my banking account. On day 12 one of the three tablets arrived. I attempted to call the customer service number and indicates that all assistance is done via e-mail. I emailed and did not receive a reply within the 24 hours. I found an alternate phone number through an internet search. The customer service rep I spoke with stated that they send the order to their supplier and sometimes they ship one to get the order there on time and then follow-up within 5 days with shipping the remaining products. I told him I was concerned because my order was showing complete when I viewed it online and that the same tracking number....for the one tablet that shipped was displayed for all three tablets. He did not address my concern. I began being concerned that he had not idea if or what had shipped to me so I asked him if he could tell me which of the tablets had shipped from my order and he then asked me if I would tell him which color I had! He had no idea. I followed up by putting my concern in writing to them via e-mail as well. I was sent a "pre-written standard" response that stated that if I didn't receive the remaining items within 5 days to let them know and they would escalate it with the supplier. 7 days later I sent an e-mail letting them know I still had not received my other two tablets. Then again sent a pre-written response that said they contacted the supplier and I should receive the remaining tablets in another 5 days. Again I requested the tracking numbers for the remaining 2 tablets and never received a response. Their website had a big bold statement in red across the top when I checked my account that stated that orders placed before December [redacted] were guaranteed to arrive before Christmas. Now it is 21 days after I placed my order. I sent another e-mail this morning requesting the tracking numbers for the remaining tablets. The email I received stated that my order was complete and I had my tablets. The customer service rep pasted my order page that had the same tracking number for the 1 tablet under all three tablets. They have never noted my account with the numerous e-mails that have been exchanged. Then immediately after getting her response, I got an e-mail from nomorerack.com stating that they were backed up and sorry that the shipping of my products is delayed. No one there has any idea what is going on. The company's internal communication is very poor and thus results in dismal customer service. This company is selling products that they do not actually have in stock. They are not communicating back ordered items to customers. They are not keeping active records on customer accounts with which they are having issues. They are not keeping effective track of partial shipments. The customer service phone number tells you to email, ###-###-####. The corporate phone number provides a customer service number that no longer is a working number, ###-###-####. I can't even reach a live person to try to figure this all out and get notes placed on my account! Nomorerack.....go back and look at the "Item Shipped" e-mail that you sent me. You will see that it shows all three tablets, but only shows that 59.00 worth of product actually shipped with that tracking number! Now, I do not have the product I was promised for Santa to leave for my children. Nomorerack.com please review your customer service procedures. If you are having problems figuring out how to get it more efficient, please feel free to call me. I supervise and handle an online ordering website and would be happy to discuss how simply copying and pasting every email from a customer into their account is helpful in providing wonderful service. Summary: I was shipped one of three tablets that I ordered, however they have deducted the money for all three tablets from my account. I was promised my order would be shipped within 14 days. This did not happen. I was promised that my order would arrive before Christmas and it has not. This company has failed to provide the products for which they were paid.Desired Settlement: I do not want "store credit." After this experience, I will not order from this online retailer again. I would like one of the two following options: 1. Refund of $118.00 (two tablets at $59.00 each) for the two tablets that I have not received. or 2. Full refund and I will be happy to ship them back the one tablet that I have in my possession should they provide me with a shipping label at their cost.

Business

Response:

Dear [redacted],

I apologize for the inconvenience. On February **, 2014 a refund was issued in the amount of $118 for failure to deliver two tablets. Please allow 3-5 business days for the refund to post to your account. Thank you.

Best,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I ordered a package of underwear from this online shopping service. They sent me the wrong order. I requested return authorization within 7 business days. Again, requested it 2 weeks later and they said I was beyond the date for returns or exchanges. I contacted them a third time and gave them proof I had contacted them within the 7 days, but then they said, Oh, this is a non returnable item. I want my money back or better yet the actual underwear I ordered!Desired Settlement: the refund of my $14 or the actual underwear I ordered.

Business

Response:

Dear [redacted],

The "10 Pairs: Men's Hanes X-Temp Boxer Briefs" were confirmed delivered on November **, 2013. This item is final sale and therefore not eligible for returns or refunds. Thank you.

Best,

This business has risky dealings. I was sent the wrong order but it is up to me to send back the item for review of their mistake. The postage is paid but a refund does not include the original shipping cost of their error.

Review: Purchased 3pc set: duvet cover & shams total $58.00 from nomoracks.com on 12/**/2013. As of 02/**/2014 I have not rec'd my order or money.

I emailed nomorerack.com customer service concerning the status of my order, I emailed when I rec'd a package which was the wrong order, I emailed when I return the wrong order using their return label, I emailed when I was told to use the credit given to me of $58.00 to reorder my merchandise to rec'd the wrong order again. It is now 02-**-14.Desired Settlement: My full refund of $58.00 and any shipping cost I incur while returning nomorerack.com merchandise.

Business

Response:

[redacted],

On January **, 2014, a store credit in the amount of $29 was issued to your account. On January **, 2014 a store credit in the amount of $29 was issued to your account. Both credits were subsequently used and therefore assumed resolved.

Best,

Review: I have a few issues

1. I received an item with missing pieces. When I contacted the company about it, I repeatedly received an insulting form email about holiday shipping rather than having the company address my problem.

2. The website advertised free shipping on 2 items that I ordered & yet at checkout, I was charged shipping. I emailed the company and yet again received the same generic holiday shipping date email.

3. An item supposedly shipped on December [redacted]. The tracking # does not work & it still has not arrived. Again, the same generic shipping email! No regard to my concerns whatsoever.

I then called the company on Christmas Eve & spent 73 minutes on the phone with customer service including a lengthy discussion with a supervisor getting nothing at all resolved. I still have an item with missing pieces that they will no refund, I still do not have the gift that shipped on the [redacted], & they won't refund that either, and I still do not have the $4.00 that I was erroniuosly charged fr shipping because I can't provide a screen shot f their advertisement from there website stating the items were listed fr free shipping! The supervisor also refused to find anyone above him to help me or give me a number/address to their corporate office. I have never been treated so terribly in my life!Desired Settlement: I want my money back. The total is $34.00

$14 for the loom bands set with missing pieces

$18 for the I reader that no one can locate (16 for the item, 2 for shipping)

$2 shipping charge for the boots that were falsely advertised as free shipping

Business

Response:

Dear [redacted],

Please state the order numbers associated with your complaint so I may better assist you. Thank you.

Best,

Stay clear of this company at all costs. I placed an order with them and contacted them via email within 10 minutes of placing my order to request order cancellation. They emailed me stating that they couldn't because the order was sent for fulfillment. This is bogus because their cancellation policy specifically says that orders can be cancelled at minimum of two hours of placing an order. Customer service never responded after I had sent them that follow up email. They are forfeiting their policy and scamming customers out of their money. I now understand why they are an F rated company.

Review: NoMoreRack features/featured a $40 refer-a-friend program. I referred friends under this program all of which made purchases under the conditions listed for the refer-a-friend program. According to the website, these friends and I should each have received a $40 credit (a total of $120 for me in referral credits). These friends were supposed to receive their credit immediately (none did) and I was supposed to receive mine two weeks after they made their first purchase.

After two weeks, I called into NoMoreRack and sent numerous emails. These emails were never returned and the customer service agents always promised to return my phone call after "looking into the issue" (which never happened). In my emails to the company, I provided numerous screenshots of the referral conditions listed on the website and the purchase history of my friends. Still, these inquiries have not been answered.

NoMoreRack blatantly basks in the benefits of their false advertising and their penchant for beyond poor customer service has gone too far this time. They gained three new customers under false pretenses; while they received their end of the bargain, I have not received mine.Desired Settlement: I expect to receive the $120 promised to me verbally and in writing. I have sent in numerous screenshots as "proof" and it should be clear by now that I have done everything in my power to settle this manner in a respectful, efficient way.

Business

Response:

Dear [redacted],I'm very sorry for the problems you have experienced with our share & earn promotion. Can you please provide me the email addresses of the friends you referred. Once I have this information I would be more than happy to investigate this matter for you.Regards,[redacted]