This business has risky dealingsI was sent the wrong order but it is up to me to send back the item for review of their mistakeThe postage is paid but a refund does not include the original shipping cost of their error
I ordered a Bluetooth car device from choxi and paid $for it, but I haven't received it and I can't seem to reach themThey seem to be out of businessI want a refund
This Company {Choxi} customer service and management suck. I order some Haynes Brief and the Coleman pet stairs from this company in March of 2016. I was told that it was going to take two weeks for delivery. A month went by and I still have not received my package nor a phone call telling me something was wrong. So at the beginning of May I called to see what had happen.I talked to a CSR of Choxi and she told me that they didn't have the Haynes Brief and they was waiting to get then from somewhere else. I was made because they didn't let me know what was going on with my order. The CSR told me at that time they did have the Coleman pet stair and they would send me an e-mail when it ship out. I got an e-mail on May [redacted] 2016 saying that they was going to give me credit because they didn't have the Coleman pet stair , it's going on two month and now the won't to give me a credit on there company for the money that they took off of my credit card that is unacceptable.
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I had contacted the immediately when they emailed me the order was going to be canceled and that they were going to issue a refundThe email stated that there was going to be a refund posted in to daysI emailed them back within minutes of getting their email telling them of the situation that the card used to make the initial purchase was a prepaid gift cardI told them since the card balance was completely used the card was no longer useable that the acct was closed after the balance was used on the cardThat the card was disposed of and I could not get a refund to the cardI told them to either refund it to my debit card or that they would need to issue me a creditThey did not respond at which time I sent that email againThen days later they sent me an email telling me it was too late that the pre paid gift card was issued the refundWhen I told them that I wanted the information who the refund went to etcThey said that information was not availableAfter they had told me I would need to contact the bankThe gift cards clearly state that once the card balance is used up that the card is no longer an open accountThere would have been no acctfor them to issue the refund to!! I did not want to take a credit with their company but expressed that I would accept that Then a few days later they were saying it was too late that the card was creditedBut would not give me information as to who was refunded or the card number which I no longer had as I disposed of the card once the balance was used upWhere did the refund go??? In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: No more rack, now says, that I have to pay for shipping, and that I need to pay the vendor for the shipping, so when I asked for the name of the vendor, they wouldn't tell me the name of the vendor, and they said they could not pass out the info for their vendors, but they still want me to pay for shipping via my credit card, to some company I am not allowed to know the name of On Wednesday, February **, 7:AM, ***< [redacted] > wrote: Actually yes I have had contact with the company, I received an email giving me directions to send it to the tablet vendorIt cost me ten dollars to send the tablet to California, and yesterday I got an email that said I had to pay for return shipping, and would I either email a shipping label or give them my CC info for thisI stated that this was ridiculous, I still didn't know who this company wasWhen I shipped it back it was to a company that I still don't know the name of because the address was to "returns" and a suite number in Californianomorerack still wont tell me the name of the vendor, they've just acted as a go between myself and this nameless vendor/company Sincerely, [redacted]
At this time, I have been contacted directly by NoMoreRack.com, Incregarding complaint ID [redacted] , however my complaint has NOT been resolved because: They did not offer any further solutions besides keeping the phone with no refund or sending it back to me for an additional $in shipping costs so they got money either wayI filed a dispute with my credit card company and they have refunded the cost to me instead but NoMoreRack.com did not offer a reasonable resolution In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
I just got off the phone with one of your representative named [redacted] and her superior [redacted] I am irate to say the leastAfter checking my account today I noticed a change from no more rack for $I made my initial order for a phone in the amount of $on 1/ [redacted] and cancelled it That $was returned on 1/**On 1/ [redacted] I ordered a ring in the amount of $The was a change to my account for $for a ring and a phoneAnd another for $for the ringI wanted the ring but not and surly not the phone I didn't want to begin withI discovered this because I went to pay my light bill and couldn'tWhen I called customer service I was told there was nothing they could do because the system wouldn't make an order I didn't want so I had to have placed this orderAnd if I wanted my money back then I would have to pay around $to send it back then a refund would be processedI was told that I should have checked my order soonerHow was I to know to check on something I didn't orderAnd at no point did I receive an email telling me anytime about the ring I did orderThis is going to cost me a reconnection fee on top of my original light bill and I have to pay to send the product backThis is unacceptable! I need the entire order cancelledI dont want any of it!
Dear [redacted] , I'm very sorry to hear the ring you received was damaged Can you please provide me the tracking number for the return so that I may look into this matter? Regards, ***
Have defective merchandisewas seeking to get a replacement/exchange and the company will not allow me to proceedThey are claiming "account security"; but the issue is not account securityThe issue is taking care of the defective product by replacing it or refunding itMy wife's name is on the account but it's my email addressShe is at work and is not available
I placed an order on 8/*/and so far have received no products and no contactSince placing the order I have sent correspondence via their quick form on their website on August [redacted] and August [redacted] and also sent an email on August **I have tried to call them on August [redacted] saying receiving a message they are open Monday - Friday 9am - 6pm estI called between those hoursI just tried to call them again a few minutes ago today September [redacted] and it is 11:am, so it is between their office hours and received the same messageThey have not responded to anything and I still haven't gotten my products or a refund
Ordered product that never worked out of the boxInform customer service and they only want to issue a dollar store credit when my product costs dollarsI will never do business with this company againI suggest nobody else does either
Dear [redacted] ***, I am having trouble locating your order in our systemCan you please provide me the order number that is associated with your complaint so I may better assist you? Thank you Best, ***
not receiving product or ordersI ordered several products from this website and haven't received any of themThey at least owe me a refund or expedited order
Dear [redacted] , I do see that you requested to have your credit card information removed from your account before your husband placed the order in question For this reason, I have went ahead processed a return merchandise request for you for each item as well as return shipping labelsPlease note that since the items were from different vendors, each item will need to be returned separately You will receive two separate emails for each item, one with instructions on how to return the product and the other with the return shipping labelPlease follow the instructions on how to return the itemsOnce the items are received and processed the refund will be issued Please make sure that the correct return labels are used for each item or we will be unable to process the refunds Dirty English for Men by Juicy Couture - 3.4oz EDT: shipping label using tracking # [redacted] Pairs: Betty Boop Polka-Dot Ruffle Hipster Panties: shipping label using tracking # [redacted] Carat Total Weight Genuine Black Diamond Studs in Sterling Silver: shipping label using tracking # [redacted] I have also processed an return merchandise request and return shipping label for the Chasse Wells Premier Ensoleillé Croc Satchel Tote This return will use the shipping label with the tracking # of *** Once the item is received and processed the refund will be issued In regards to your credit card number being saved by our billing processor, I was able to contact them and have it removed from their records Please log into your nomorerack account to confirm the card is no longer available for use your account I would also suggest that you change the password for you nomorerack account and do not share it with anyone including your husband and also that you do not choose the option to have your credit card saved again If you husband makes an unauthorized purchase using your account again we will be unable to allow any additional exceptions if the items are marked as final sale or are beyond the return time frame I hope that I have been able to resolve all of your concerns today If there is anything else I can do to assist you, please just let me know Regards, [redacted] Carat Total Weight Genuine Black Diamond Studs in Sterling Silver Carat Total Weight Genuine Black Diamond Studs in Sterling Silver
Dear [redacted] , Please email [redacted] the order number, a brief summary of your complaint, the name and email address associated with your pay pal account and I will refund you $19. Due to the length of time that has passed from the initial order, I cannot return funds to the original form of payment. Best, ***
[redacted] , I apologize, but the product is a final sale item and is therefore ineligible for a returnThe product is covered under a manufacterer warranty, please contact them for further assistance Please call or fill out your information at [redacted] for assistanceToll free number is ###-###-####Open M_F, 9:30am-6pm EST Best, [redacted]
Did not fulfill out of previous ordersToo bad I ordered near the same time period or I would not have placed second order upon not receiving firstKeep getting credit after credit with nothing actually shipped to me
This business has risky dealingsI was sent the wrong order but it is up to me to send back the item for review of their mistakeThe postage is paid but a refund does not include the original shipping cost of their error
I ordered a Bluetooth car device from choxi and paid $for it, but I haven't received it and I can't seem to reach themThey seem to be out of businessI want a refund
This Company {Choxi} customer service and management suck. I order some Haynes Brief and the Coleman pet stairs from this company in March of 2016. I was told that it was going to take two weeks for delivery. A month went by and I still have not received my package nor a phone call telling me something was wrong. So at the beginning of May I called to see what had happen.I talked to a CSR of Choxi and she told me that they didn't have the Haynes Brief and they was waiting to get then from somewhere else. I was made because they didn't let me know what was going on with my order. The CSR told me at that time they did have the Coleman pet stair and they would send me an e-mail when it ship out. I got an e-mail on May [redacted] 2016 saying that they was going to give me credit because they didn't have the Coleman pet stair , it's going on two month and now the won't to give me a credit on there company for the money that they took off of my credit card that is unacceptable.
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I had contacted the immediately when they emailed me the order was going to be canceled and that they were going to issue a refundThe email stated that there was going to be a refund posted in to daysI emailed them back within minutes of getting their email telling them of the situation that the card used to make the initial purchase was a prepaid gift cardI told them since the card balance was completely used the card was no longer useable that the acct was closed after the balance was used on the cardThat the card was disposed of and I could not get a refund to the cardI told them to either refund it to my debit card or that they would need to issue me a creditThey did not respond at which time I sent that email againThen days later they sent me an email telling me it was too late that the pre paid gift card was issued the refundWhen I told them that I wanted the information who the refund went to etcThey said that information was not availableAfter they had told me I would need to contact the bankThe gift cards clearly state that once the card balance is used up that the card is no longer an open accountThere would have been no acctfor them to issue the refund to!! I did not want to take a credit with their company but expressed that I would accept that Then a few days later they were saying it was too late that the card was creditedBut would not give me information as to who was refunded or the card number which I no longer had as I disposed of the card once the balance was used upWhere did the refund go??? In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
There needs to be a class action started against this companyStole money from countless people
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: No more rack, now says, that I have to pay for shipping, and that I need to pay the vendor for the shipping, so when I asked for the name of the vendor, they wouldn't tell me the name of the vendor, and they said they could not pass out the info for their vendors, but they still want me to pay for shipping via my credit card, to some company I am not allowed to know the name of On Wednesday, February **, 7:AM, ***< [redacted] > wrote: Actually yes I have had contact with the company, I received an email giving me directions to send it to the tablet vendorIt cost me ten dollars to send the tablet to California, and yesterday I got an email that said I had to pay for return shipping, and would I either email a shipping label or give them my CC info for thisI stated that this was ridiculous, I still didn't know who this company wasWhen I shipped it back it was to a company that I still don't know the name of because the address was to "returns" and a suite number in Californianomorerack still wont tell me the name of the vendor, they've just acted as a go between myself and this nameless vendor/company Sincerely, [redacted]
At this time, I have been contacted directly by NoMoreRack.com, Incregarding complaint ID [redacted] , however my complaint has NOT been resolved because: They did not offer any further solutions besides keeping the phone with no refund or sending it back to me for an additional $in shipping costs so they got money either wayI filed a dispute with my credit card company and they have refunded the cost to me instead but NoMoreRack.com did not offer a reasonable resolution In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
I just got off the phone with one of your representative named [redacted] and her superior [redacted] I am irate to say the leastAfter checking my account today I noticed a change from no more rack for $I made my initial order for a phone in the amount of $on 1/ [redacted] and cancelled it That $was returned on 1/**On 1/ [redacted] I ordered a ring in the amount of $The was a change to my account for $for a ring and a phoneAnd another for $for the ringI wanted the ring but not and surly not the phone I didn't want to begin withI discovered this because I went to pay my light bill and couldn'tWhen I called customer service I was told there was nothing they could do because the system wouldn't make an order I didn't want so I had to have placed this orderAnd if I wanted my money back then I would have to pay around $to send it back then a refund would be processedI was told that I should have checked my order soonerHow was I to know to check on something I didn't orderAnd at no point did I receive an email telling me anytime about the ring I did orderThis is going to cost me a reconnection fee on top of my original light bill and I have to pay to send the product backThis is unacceptable! I need the entire order cancelledI dont want any of it!
[redacted] ***, It auto expired due to the length of time that has passedOn March **, 2014, I had a $store credit reissued Best, ***
Dear [redacted] , I'm very sorry to hear the ring you received was damaged Can you please provide me the tracking number for the return so that I may look into this matter? Regards, ***
Have defective merchandisewas seeking to get a replacement/exchange and the company will not allow me to proceedThey are claiming "account security"; but the issue is not account securityThe issue is taking care of the defective product by replacing it or refunding itMy wife's name is on the account but it's my email addressShe is at work and is not available
I placed an order on 8/*/and so far have received no products and no contactSince placing the order I have sent correspondence via their quick form on their website on August [redacted] and August [redacted] and also sent an email on August **I have tried to call them on August [redacted] saying receiving a message they are open Monday - Friday 9am - 6pm estI called between those hoursI just tried to call them again a few minutes ago today September [redacted] and it is 11:am, so it is between their office hours and received the same messageThey have not responded to anything and I still haven't gotten my products or a refund
Dear [redacted] , On February ***, a refund was issued to your account in the amount of $ 0pt;">Best, [redacted]
Ordered product that never worked out of the boxInform customer service and they only want to issue a dollar store credit when my product costs dollarsI will never do business with this company againI suggest nobody else does either
Dear [redacted] ***, I am having trouble locating your order in our systemCan you please provide me the order number that is associated with your complaint so I may better assist you? Thank you Best, ***
not receiving product or ordersI ordered several products from this website and haven't received any of themThey at least owe me a refund or expedited order
Dear [redacted] , I do see that you requested to have your credit card information removed from your account before your husband placed the order in question For this reason, I have went ahead processed a return merchandise request for you for each item as well as return shipping labelsPlease note that since the items were from different vendors, each item will need to be returned separately You will receive two separate emails for each item, one with instructions on how to return the product and the other with the return shipping labelPlease follow the instructions on how to return the itemsOnce the items are received and processed the refund will be issued Please make sure that the correct return labels are used for each item or we will be unable to process the refunds Dirty English for Men by Juicy Couture - 3.4oz EDT: shipping label using tracking # [redacted] Pairs: Betty Boop Polka-Dot Ruffle Hipster Panties: shipping label using tracking # [redacted] Carat Total Weight Genuine Black Diamond Studs in Sterling Silver: shipping label using tracking # [redacted] I have also processed an return merchandise request and return shipping label for the Chasse Wells Premier Ensoleillé Croc Satchel Tote This return will use the shipping label with the tracking # of *** Once the item is received and processed the refund will be issued In regards to your credit card number being saved by our billing processor, I was able to contact them and have it removed from their records Please log into your nomorerack account to confirm the card is no longer available for use your account I would also suggest that you change the password for you nomorerack account and do not share it with anyone including your husband and also that you do not choose the option to have your credit card saved again If you husband makes an unauthorized purchase using your account again we will be unable to allow any additional exceptions if the items are marked as final sale or are beyond the return time frame I hope that I have been able to resolve all of your concerns today If there is anything else I can do to assist you, please just let me know Regards, [redacted] Carat Total Weight Genuine Black Diamond Studs in Sterling Silver Carat Total Weight Genuine Black Diamond Studs in Sterling Silver
Dear [redacted] , Please email [redacted] the order number, a brief summary of your complaint, the name and email address associated with your pay pal account and I will refund you $19. Due to the length of time that has passed from the initial order, I cannot return funds to the original form of payment. Best, ***
[redacted] , I apologize, but the product is a final sale item and is therefore ineligible for a returnThe product is covered under a manufacterer warranty, please contact them for further assistance Please call or fill out your information at [redacted] for assistanceToll free number is ###-###-####Open M_F, 9:30am-6pm EST Best, [redacted]
Did not fulfill out of previous ordersToo bad I ordered near the same time period or I would not have placed second order upon not receiving firstKeep getting credit after credit with nothing actually shipped to me