In *** ***, I accidentally purchased tickets to a sporting event in the wrong city using my corporate *** ***I contacted StubHub to see if they would refund the tickets, but was told they do not offer refunds as they are only an intermediaryThey suggested I try to re-sell the tickets, but my company has a policy against re-selling tickets that were purchased using a company credit cardThe StubHub representative offered to transfer the payment from my corporate *** *** card to my personal *** card so I could try to re-sell themI agreed to do this, but after two weeks the tickets had not sold, so I called StubHub to have the payment transferred back onto my corporate ***They said this was done, but when I checked my bank statements I realized they accidentally charged my personal *** card again, and as well they had charged the ***I followed up about their mistake, and they partially refunded the second charge to my *** (it was processed at a diff
I purchased Celtics playoff tickets at the TD Garden When my daughter, grandson and I entered the Garden, one of the tickets had already been used, there was a person in the seat with a ticket he claimed his wife gave hm I was refunded the cost of the ticket but am dismayed that StubHub said this is RARE and they would investigate Last week, a friend had two very expensive tickets to a Uconcert and was denied entry, no replacement seats available, because the tickets were already usedAgain, refund provided and with claim this is RARE and they would investigate When you travel to an event with costs in addition to the tickets, the frustration and disappointment is greater than any compensation, for the ticket expense only, for the fraud that is being permitted by StubHubConsumers beware!
They will sell "electronic" re-sale tickets that they don't have in their possession a practice which is not made clear during the buying processThey can't guarantee that you will actually get a ticket, only that if the seller falls through they will "try" to find you a replacement or refund youIn my opinion, if they don't have an actual electronic ticket, then they shouldn't be selling it or at the very least have a super big disclaimer
I purchased *** *** tickets in early *** since then the concert has been postponed and rescheduled more than three timesIts about to be *** and still no concert and I cant even list the tickets to sell to someone elseStubhub has held my money hostage for years and I feel this unprofessional and horrible customer serviceI wanted to go to this concert in *** and now I just want my money back because I didn't get what I paid for in the first place
Do Not Use Stub Hub - It is all a Scam and they will take your information Just to charge you back There are a ton of people who BUY tickets on stub hub, then file a complaint and the Seller is stuck paying for FREE tickets for someone else DO not do business with this company you will Pay in the End
Recently I purchased tickets from Stubhub for an eventWhile working with the Stubhub agent we relisted of these ticketsThese tickets did in fact sellWhen I went to the event, I accessed the Stubhub phone app and accessed my ticketsAll tickets appeared in the form of a *** with no section, row, or seat numberWhen the group entered my phone was scanned and we all gain entryI received a call from Stubhub after the event and they claimed that the people who purchased my tickets were not allowed to gain entrySince we could not see the section row and seat from the Stubhub app we had no idea what tickets were for whomWhen I tried to explain to Stubhub and get an answer about what appears to be to be a technology issue I was told and they have it recorded there is no technology issue and it must be my IPhone that was the problemSeems unlikely if you ask meStubhub will not address my concern and has since charged me the ticket price plus a fee for something t
I ordered a gift certificate on line and was informed that the email address for the recipient was not validI phoned them and spent several hours and repeated hang ups before I could talk to a personIt this point I gave up on giving a corrected email and asked to cancel the order sisnce it had never been deliveredThis involved several unsuccesful phone calls , again disconnects and " we cannot do that in this department"Transfers to the Gift card people were met with hang ups when they could not hear meToday I called and got the response that they didn't know if the could cancel the order , but would review this and let me know in or daysI asked what would prevent them from canceling the order and they could not tell me
I had tickets listed on the website for sale of $Then stubhub sold them for When I contacted Stubhub to inform them of their error they said there was essentially nothing they could do as they did not "see an error" on their end
Do not do business with Stubhub! They have the absolute worst customer service and completely take advantage of the sellers! I listed 2*** *** *** *** *** ** *** Comic Con badges are non-transferable, meaning that if they are not in your name you are not allowed to enter if they find outBefore I sold the badges on Stubhub I verified through a Stubhub rep that both they and the buyer understood this and that their was an inherent risk involved because their name would not be on the badges and the rep agreedMonths later I get an email from Stubhub stating that the buyer was not allowed entrance into Comic Con because they checked their ID, and that they would be charging meNot only for the amount the tickets sold for ($1962), but for an additional 50% of the price $981!!! So not only am I out the amount I originally paid for the badges, but I’m also out the additional $that they charged me! I talked to customer support stating that I asked about all of this before I
Purchased tickets with SubHub to a concert for *** order # ***Receipt clearly states that, however the tickets uploaded where for *** and in someone else's name
I was interested in purchasing a parking pass for the *** *** *** *** preseason game on *** While trying to purchase a ticket I received a site error during the payment portionI tried a different credit card, different payment option *** and different ticketI then contacted a StubHub chat representative for assistanceDuring this conversation I was asked to try a link they providedThe link worked, but was $higher than multiple parking passes available at that timeI told her I was "frustrated that it's almost $more (taking tax into account) and their response was, "Oh ok I understand"That's it - no corrective actionThe next day I chatted with *** ** During this conversation she not only said there were no notes of a prior conversation, but also said she couldn't do anything because other customers didn't complainThis was strange to me, as I'd guess the only customers complaining about a site issue would be those who ended up payin
I purchased tickets from StubHub, I cancelled my order mid processI was prompted that the order was cancelled, I then ordered new tickets, when I opened the StubHub app I was charged for both ticketsI then called my bank to tell them that the tickets should not have neen chargedI did get my money back
on separate occasions in the past month I purchased tickets through this siteBoth times my card was charged twice, my credit card was cut off and the bank called to alert me to fraudI called STUBHUB to ask what happened and the first occasion a woman dismissed the whole thing and blamed my credit cardi was busy and did not pursue itEverybody makes a mistake now and thenBut the second time I became very concernedI called and spoke with a supervisor named CharlieHe told me that they did not actually charge my card twice, but that it was something they call a failed purchase and then they void itBut they claim that there never was a purchaseBut if not, why the void? You don't void something that never existedWell my credit card company refutes that and says that had they not issued the refund I would be responsible for paying both the chargesI do not understand why they do thisi will not purchase tickets here againI had been using them for years and this never
I bought tickets online to a concert at *** *** in *** *** from the official ticket seller for the event--Tickets TodayI listed the tickets for sale on StubHub and a default delivery date was enteredA buyer bought the tickets months in advance of the concert but the ticket dealer has not mailed out the tickets yet so there's no way that I could mail buyer the ticketsStubHub harassed me over email for days, then canceled tickets because I was unable to deliver the tickets and charged me $*** as a service charge
I resold tickets to*** *** on Broadway as was no longer able to attendThese tickets were purchased by an individual are I followed all processes outlined on the StubHub websiteI found out after StubHub tried to process by credit card for >$without my authorization that there was a claim against me being investigatedMy case was assigned to someone in "marketplace investigations" who I contacted multiple timesI also participated in two live chats and two phone calls where I was directed to only work with my marketplace investigations representative who would not return my contact after providing all documentationI physically went to the *** *** Theater to try to get a copy of the *** ***" and there was no one there that could assist me, which I shared with the individual on the toll-free number who directed me back to the unresponsive individual in marketplace investigationsI was then reassigned to a new representative from marketplace investigati
To whom it may concernOctober 23, I purchased three tickets for Hamilton, for the Saturday January 1, 2018, 2:p.m show at the CIBC Theatre in Chicago, ILI received a call on 12/21/from Stub Hubs customer service and they notified us that the seller had an issue with the tickets they sold us and they had to cancel the tickets they sold usThey did offer us alternative seating, but they were not comparable to the quality of seating that we had purchased originally! We feel we have been scammed! My daughter had been looking forward to seeing this show for two yearsWe gave her the present at her birthday party last week, in front of the whole familyTears of Joy ran down her face, I even have a video of itAnd NowI had to break the bad news before Christmas and tell her we'd been scammed! We are all devastated from thisYour company is just simply heartlessTaking advantage of consumers and their dreamsWe asked for the same location of seats or better to resolve
I had ordered tickets to a baseball gameThe game was postponed and I called the stadium to see what I could doThey told me that the game would happen tomorrow if there was no rain delayThey said that if I couldn’t make it to the game the following day then I would either get my money back or pick a different gameI called the next day to tell them I couldn’t make it because I had to go to work and they told me that if I got the tickets directly from the team then I could get the refund or pick another gameI told them I bought them from stub hubThey told me to call them and get my money backI called stubhub and told them what I was told and they refused my money backI told them that I wanted my money back because I was told I would get it backThey said to place the tickets back on their website and they would sell themThey were going to sell them for roughly $and the game was in less then an hourSo with that being said they took my $that I pairs for the ticket
My daughter posted concert tickets to sell on Stub HubWe were both first time usersShe listed the tickets to be sold at $per ticketWithin a couple of hours we were notified that the tickets sold for $per ticketWe immediately called Stub Hub to cancel the orderWe knew a mistake had been made because we listed the tickets for $a piece and had know idea how the price could have been loweredWe spoke first to *** then we spoke to *** ** (supervisor) who both told us they could see on their end that it was a user error on our end and we had clearly changed the ticket priceWe were also told if we cancelled the sale we would be charged 40% of the selling price which would be $totalWhen we hung up, I had my daughter pull up Stub Hub's website to see where we went wrongShe walked through the entire process of listing tickets and inputted the exact pricing as stated aboveMy daughter said she then clicked on the LISTING tabOn that page is a huge E
Recently purchased tickets at Stubhub*** and then proceeded to sell those tickets on Stubhub* I received emails confirming the sale, resale, payment, and completion of the transactionLater Stubhub called and said their had been a problem, They asked me to search through emails they sent and log into websites, which I didThey apologized for the inconvenienceMinutes later there was a flagged transaction on my credit card account as StubHub tried to bill me for the tickets I just soldThis was never mentioned on the call and I was just trying to help outNow I'm receiving threatening emails and calls from Stubhub demanding I pay them for reasons that aren't entirely clear to me
In *** ***, I accidentally purchased tickets to a sporting event in the wrong city using my corporate *** ***I contacted StubHub to see if they would refund the tickets, but was told they do not offer refunds as they are only an intermediaryThey suggested I try to re-sell the tickets, but my company has a policy against re-selling tickets that were purchased using a company credit cardThe StubHub representative offered to transfer the payment from my corporate *** *** card to my personal *** card so I could try to re-sell themI agreed to do this, but after two weeks the tickets had not sold, so I called StubHub to have the payment transferred back onto my corporate ***They said this was done, but when I checked my bank statements I realized they accidentally charged my personal *** card again, and as well they had charged the ***I followed up about their mistake, and they partially refunded the second charge to my *** (it was processed at a diff
I purchased Celtics playoff tickets at the TD Garden When my daughter, grandson and I entered the Garden, one of the tickets had already been used, there was a person in the seat with a ticket he claimed his wife gave hm I was refunded the cost of the ticket but am dismayed that StubHub said this is RARE and they would investigate Last week, a friend had two very expensive tickets to a Uconcert and was denied entry, no replacement seats available, because the tickets were already usedAgain, refund provided and with claim this is RARE and they would investigate When you travel to an event with costs in addition to the tickets, the frustration and disappointment is greater than any compensation, for the ticket expense only, for the fraud that is being permitted by StubHubConsumers beware!
I have unsubscribed from their email list at least times over many months ans STILL I'm getting emails from them
They will sell "electronic" re-sale tickets that they don't have in their possession a practice which is not made clear during the buying processThey can't guarantee that you will actually get a ticket, only that if the seller falls through they will "try" to find you a replacement or refund youIn my opinion, if they don't have an actual electronic ticket, then they shouldn't be selling it or at the very least have a super big disclaimer
I purchased *** *** tickets in early *** since then the concert has been postponed and rescheduled more than three timesIts about to be *** and still no concert and I cant even list the tickets to sell to someone elseStubhub has held my money hostage for years and I feel this unprofessional and horrible customer serviceI wanted to go to this concert in *** and now I just want my money back because I didn't get what I paid for in the first place
Do Not Use Stub Hub - It is all a Scam and they will take your information Just to charge you back There are a ton of people who BUY tickets on stub hub, then file a complaint and the Seller is stuck paying for FREE tickets for someone else DO not do business with this company you will Pay in the End
Recently I purchased tickets from Stubhub for an eventWhile working with the Stubhub agent we relisted of these ticketsThese tickets did in fact sellWhen I went to the event, I accessed the Stubhub phone app and accessed my ticketsAll tickets appeared in the form of a *** with no section, row, or seat numberWhen the group entered my phone was scanned and we all gain entryI received a call from Stubhub after the event and they claimed that the people who purchased my tickets were not allowed to gain entrySince we could not see the section row and seat from the Stubhub app we had no idea what tickets were for whomWhen I tried to explain to Stubhub and get an answer about what appears to be to be a technology issue I was told and they have it recorded there is no technology issue and it must be my IPhone that was the problemSeems unlikely if you ask meStubhub will not address my concern and has since charged me the ticket price plus a fee for something t
I ordered a gift certificate on line and was informed that the email address for the recipient was not validI phoned them and spent several hours and repeated hang ups before I could talk to a personIt this point I gave up on giving a corrected email and asked to cancel the order sisnce it had never been deliveredThis involved several unsuccesful phone calls , again disconnects and " we cannot do that in this department"Transfers to the Gift card people were met with hang ups when they could not hear meToday I called and got the response that they didn't know if the could cancel the order , but would review this and let me know in or daysI asked what would prevent them from canceling the order and they could not tell me
I had tickets listed on the website for sale of $Then stubhub sold them for When I contacted Stubhub to inform them of their error they said there was essentially nothing they could do as they did not "see an error" on their end
Do not do business with Stubhub! They have the absolute worst customer service and completely take advantage of the sellers! I listed 2*** *** *** *** *** ** *** Comic Con badges are non-transferable, meaning that if they are not in your name you are not allowed to enter if they find outBefore I sold the badges on Stubhub I verified through a Stubhub rep that both they and the buyer understood this and that their was an inherent risk involved because their name would not be on the badges and the rep agreedMonths later I get an email from Stubhub stating that the buyer was not allowed entrance into Comic Con because they checked their ID, and that they would be charging meNot only for the amount the tickets sold for ($1962), but for an additional 50% of the price $981!!! So not only am I out the amount I originally paid for the badges, but I’m also out the additional $that they charged me! I talked to customer support stating that I asked about all of this before I
Purchased tickets with SubHub to a concert for *** order # ***Receipt clearly states that, however the tickets uploaded where for *** and in someone else's name
I was interested in purchasing a parking pass for the *** *** *** *** preseason game on *** While trying to purchase a ticket I received a site error during the payment portionI tried a different credit card, different payment option *** and different ticketI then contacted a StubHub chat representative for assistanceDuring this conversation I was asked to try a link they providedThe link worked, but was $higher than multiple parking passes available at that timeI told her I was "frustrated that it's almost $more (taking tax into account) and their response was, "Oh ok I understand"That's it - no corrective actionThe next day I chatted with *** ** During this conversation she not only said there were no notes of a prior conversation, but also said she couldn't do anything because other customers didn't complainThis was strange to me, as I'd guess the only customers complaining about a site issue would be those who ended up payin
I purchased tickets from StubHub, I cancelled my order mid processI was prompted that the order was cancelled, I then ordered new tickets, when I opened the StubHub app I was charged for both ticketsI then called my bank to tell them that the tickets should not have neen chargedI did get my money back
on separate occasions in the past month I purchased tickets through this siteBoth times my card was charged twice, my credit card was cut off and the bank called to alert me to fraudI called STUBHUB to ask what happened and the first occasion a woman dismissed the whole thing and blamed my credit cardi was busy and did not pursue itEverybody makes a mistake now and thenBut the second time I became very concernedI called and spoke with a supervisor named CharlieHe told me that they did not actually charge my card twice, but that it was something they call a failed purchase and then they void itBut they claim that there never was a purchaseBut if not, why the void? You don't void something that never existedWell my credit card company refutes that and says that had they not issued the refund I would be responsible for paying both the chargesI do not understand why they do thisi will not purchase tickets here againI had been using them for years and this never
I bought tickets online to a concert at *** *** in *** *** from the official ticket seller for the event--Tickets TodayI listed the tickets for sale on StubHub and a default delivery date was enteredA buyer bought the tickets months in advance of the concert but the ticket dealer has not mailed out the tickets yet so there's no way that I could mail buyer the ticketsStubHub harassed me over email for days, then canceled tickets because I was unable to deliver the tickets and charged me $*** as a service charge
I resold tickets to*** *** on Broadway as was no longer able to attendThese tickets were purchased by an individual are I followed all processes outlined on the StubHub websiteI found out after StubHub tried to process by credit card for >$without my authorization that there was a claim against me being investigatedMy case was assigned to someone in "marketplace investigations" who I contacted multiple timesI also participated in two live chats and two phone calls where I was directed to only work with my marketplace investigations representative who would not return my contact after providing all documentationI physically went to the *** *** Theater to try to get a copy of the *** ***" and there was no one there that could assist me, which I shared with the individual on the toll-free number who directed me back to the unresponsive individual in marketplace investigationsI was then reassigned to a new representative from marketplace investigati
To whom it may concernOctober 23, I purchased three tickets for Hamilton, for the Saturday January 1, 2018, 2:p.m show at the CIBC Theatre in Chicago, ILI received a call on 12/21/from Stub Hubs customer service and they notified us that the seller had an issue with the tickets they sold us and they had to cancel the tickets they sold usThey did offer us alternative seating, but they were not comparable to the quality of seating that we had purchased originally! We feel we have been scammed! My daughter had been looking forward to seeing this show for two yearsWe gave her the present at her birthday party last week, in front of the whole familyTears of Joy ran down her face, I even have a video of itAnd NowI had to break the bad news before Christmas and tell her we'd been scammed! We are all devastated from thisYour company is just simply heartlessTaking advantage of consumers and their dreamsWe asked for the same location of seats or better to resolve
I had ordered tickets to a baseball gameThe game was postponed and I called the stadium to see what I could doThey told me that the game would happen tomorrow if there was no rain delayThey said that if I couldn’t make it to the game the following day then I would either get my money back or pick a different gameI called the next day to tell them I couldn’t make it because I had to go to work and they told me that if I got the tickets directly from the team then I could get the refund or pick another gameI told them I bought them from stub hubThey told me to call them and get my money backI called stubhub and told them what I was told and they refused my money backI told them that I wanted my money back because I was told I would get it backThey said to place the tickets back on their website and they would sell themThey were going to sell them for roughly $and the game was in less then an hourSo with that being said they took my $that I pairs for the ticket
My daughter posted concert tickets to sell on Stub HubWe were both first time usersShe listed the tickets to be sold at $per ticketWithin a couple of hours we were notified that the tickets sold for $per ticketWe immediately called Stub Hub to cancel the orderWe knew a mistake had been made because we listed the tickets for $a piece and had know idea how the price could have been loweredWe spoke first to *** then we spoke to *** ** (supervisor) who both told us they could see on their end that it was a user error on our end and we had clearly changed the ticket priceWe were also told if we cancelled the sale we would be charged 40% of the selling price which would be $totalWhen we hung up, I had my daughter pull up Stub Hub's website to see where we went wrongShe walked through the entire process of listing tickets and inputted the exact pricing as stated aboveMy daughter said she then clicked on the LISTING tabOn that page is a huge E
Recently purchased tickets at Stubhub*** and then proceeded to sell those tickets on Stubhub* I received emails confirming the sale, resale, payment, and completion of the transactionLater Stubhub called and said their had been a problem, They asked me to search through emails they sent and log into websites, which I didThey apologized for the inconvenienceMinutes later there was a flagged transaction on my credit card account as StubHub tried to bill me for the tickets I just soldThis was never mentioned on the call and I was just trying to help outNow I'm receiving threatening emails and calls from Stubhub demanding I pay them for reasons that aren't entirely clear to me