I was interested in purchasing a parking pass for the *** *** *** *** preseason game on *** While trying to purchase a ticket I received a site error during the payment portionI tried a different credit card, different payment option *** and different ticketI then contacted a StubHub chat representative for assistanceDuring this conversation I was asked to try a link they providedThe link worked, but was $higher than multiple parking passes available at that timeI told her I was "frustrated that it's almost $more (taking tax into account) and their response was, "Oh ok I understand"That's it - no corrective actionThe next day I chatted with *** ** During this conversation she not only said there were no notes of a prior conversation, but also said she couldn't do anything because other customers didn't complainThis was strange to me, as I'd guess the only customers complaining about a site issue would be those who ended up payin
I purchased *** *** tickets in early *** since then the concert has been postponed and rescheduled more than three timesIts about to be *** and still no concert and I cant even list the tickets to sell to someone elseStubhub has held my money hostage for years and I feel this unprofessional and horrible customer serviceI wanted to go to this concert in *** and now I just want my money back because I didn't get what I paid for in the first place
I ordered a gift certificate on line and was informed that the email address for the recipient was not validI phoned them and spent several hours and repeated hang ups before I could talk to a personIt this point I gave up on giving a corrected email and asked to cancel the order sisnce it had never been deliveredThis involved several unsuccesful phone calls , again disconnects and " we cannot do that in this department"Transfers to the Gift card people were met with hang ups when they could not hear meToday I called and got the response that they didn't know if the could cancel the order , but would review this and let me know in or daysI asked what would prevent them from canceling the order and they could not tell me
I purchased tickets from StubHub, I cancelled my order mid processI was prompted that the order was cancelled, I then ordered new tickets, when I opened the StubHub app I was charged for both ticketsI then called my bank to tell them that the tickets should not have neen chargedI did get my money back
In *** ***, I accidentally purchased tickets to a sporting event in the wrong city using my corporate *** ***I contacted StubHub to see if they would refund the tickets, but was told they do not offer refunds as they are only an intermediaryThey suggested I try to re-sell the tickets, but my company has a policy against re-selling tickets that were purchased using a company credit cardThe StubHub representative offered to transfer the payment from my corporate *** *** card to my personal *** card so I could try to re-sell themI agreed to do this, but after two weeks the tickets had not sold, so I called StubHub to have the payment transferred back onto my corporate ***They said this was done, but when I checked my bank statements I realized they accidentally charged my personal *** card again, and as well they had charged the ***I followed up about their mistake, and they partially refunded the second charge to my *** (it was processed at a diff
Purchased four tickets on August 14, Ticket price was $in totalFees charged were $which is a 30.5% amount greater than the price of the ticketsI have dealt with Stubhub before and only problem I had was on a cancellation dateCustomer service is questionable at bestSpent time emailing and talking to Jamaica asking how went the site said buyers pay a 10% fee for the privilege of their serviceHave printed out tickets beforeDid not check the percentage used in fee determinationStubhub states that they can charge what ever fee they want and I did have the choice of refusing to enter the transactionI did not review the transaction as fully as I should haveWhat Stubhub has stated that they can charge what ever fee they desire runs up against statements regarding fees paid by sellers or buyersSeems like fraud by inducement to meI will not deal with this company in the future
Purchased tickets with SubHub to a concert for *** order # ***Receipt clearly states that, however the tickets uploaded where for *** and in someone else's name
I had tickets listed on the website for sale of $Then stubhub sold them for When I contacted Stubhub to inform them of their error they said there was essentially nothing they could do as they did not "see an error" on their end
Recently I purchased tickets from Stubhub for an eventWhile working with the Stubhub agent we relisted of these ticketsThese tickets did in fact sellWhen I went to the event, I accessed the Stubhub phone app and accessed my ticketsAll tickets appeared in the form of a *** with no section, row, or seat numberWhen the group entered my phone was scanned and we all gain entryI received a call from Stubhub after the event and they claimed that the people who purchased my tickets were not allowed to gain entrySince we could not see the section row and seat from the Stubhub app we had no idea what tickets were for whomWhen I tried to explain to Stubhub and get an answer about what appears to be to be a technology issue I was told and they have it recorded there is no technology issue and it must be my IPhone that was the problemSeems unlikely if you ask meStubhub will not address my concern and has since charged me the ticket price plus a fee for something t
I bought tickets online to a concert at *** *** in *** *** from the official ticket seller for the event--Tickets TodayI listed the tickets for sale on StubHub and a default delivery date was enteredA buyer bought the tickets months in advance of the concert but the ticket dealer has not mailed out the tickets yet so there's no way that I could mail buyer the ticketsStubHub harassed me over email for days, then canceled tickets because I was unable to deliver the tickets and charged me $*** as a service charge
They will sell "electronic" re-sale tickets that they don't have in their possession a practice which is not made clear during the buying processThey can't guarantee that you will actually get a ticket, only that if the seller falls through they will "try" to find you a replacement or refund youIn my opinion, if they don't have an actual electronic ticket, then they shouldn't be selling it or at the very least have a super big disclaimer
I purchased Celtics playoff tickets at the TD Garden When my daughter, grandson and I entered the Garden, one of the tickets had already been used, there was a person in the seat with a ticket he claimed his wife gave hm I was refunded the cost of the ticket but am dismayed that StubHub said this is RARE and they would investigate Last week, a friend had two very expensive tickets to a Uconcert and was denied entry, no replacement seats available, because the tickets were already usedAgain, refund provided and with claim this is RARE and they would investigate When you travel to an event with costs in addition to the tickets, the frustration and disappointment is greater than any compensation, for the ticket expense only, for the fraud that is being permitted by StubHubConsumers beware!
Do not do business with Stubhub! They have the absolute worst customer service and completely take advantage of the sellers! I listed 2*** *** *** *** *** ** *** Comic Con badges are non-transferable, meaning that if they are not in your name you are not allowed to enter if they find outBefore I sold the badges on Stubhub I verified through a Stubhub rep that both they and the buyer understood this and that their was an inherent risk involved because their name would not be on the badges and the rep agreedMonths later I get an email from Stubhub stating that the buyer was not allowed entrance into Comic Con because they checked their ID, and that they would be charging meNot only for the amount the tickets sold for ($1962), but for an additional 50% of the price $981!!! So not only am I out the amount I originally paid for the badges, but I’m also out the additional $that they charged me! I talked to customer support stating that I asked about all of this before I
Hi Ive recently buy tickets for *** * *** *** *** *** With stub hubWe choose *** *** *** *** ** for a total og 260.00$ We received our download tickets and it was 39.00$ , zone , general admissionwitch is not what we payed for and places we wantedIve contact the team several times before the eventThey say that there's an issue on the delevery ( electronic mail) weve gont the wrong tickets On *** *** *** *** call me as they told me or no email at all received to gave us the right ticketsWe went at the event ; we were zone Now that the event is pass , they try to tell me that is no issue with my tickets all the period before they said ISSUE they dont want to refund at allTelling us no issues with the purchaseIve got all the confirmation if you need it Thank you *** ***
Do Not Use Stub Hub - It is all a Scam and they will take your information Just to charge you back There are a ton of people who BUY tickets on stub hub, then file a complaint and the Seller is stuck paying for FREE tickets for someone else DO not do business with this company you will Pay in the End
To whom it may concernOctober 23, I purchased three tickets for Hamilton, for the Saturday January 1, 2018, 2:p.m show at the CIBC Theatre in Chicago, ILI received a call on 12/21/from Stub Hubs customer service and they notified us that the seller had an issue with the tickets they sold us and they had to cancel the tickets they sold usThey did offer us alternative seating, but they were not comparable to the quality of seating that we had purchased originally! We feel we have been scammed! My daughter had been looking forward to seeing this show for two yearsWe gave her the present at her birthday party last week, in front of the whole familyTears of Joy ran down her face, I even have a video of itAnd NowI had to break the bad news before Christmas and tell her we'd been scammed! We are all devastated from thisYour company is just simply heartlessTaking advantage of consumers and their dreamsWe asked for the same location of seats or better to resolve
Stub Hubwell my experience was terrible Trying to order tickets for the Milwaukee brewer game using the *** code I used my Visa card and used the code then checked out and the code wasn't used I took screen shots of the entire transaction showing what I did cause I figured they'd screw me Turns out they did They said even though I used my Visa card and used the code I didn't click VISA check out button instead of buy tickets (which VISA checkout button was not an option I have screenshots) I am and have been using technology my whole life WTF are they doing Just use Ticketmaster and save yourself the frustration and headaches of this garbage company
I tried to help a friend sell his season tickets to the Texas Rangers Capital One Club for July 4thStubhub claimed I listed and sold the tickets twice and since I couldn't produce the tickets for the second sale, I would be charged 40% of sales price or $ I told them I couldn't produce the tickets because they had already sold themIn order to sell them, you have to the barcodesThe tickets were in a safety deposit box at my friend's bank in *** * *** * *** ** *** *** some miles awayThere is a record at bank of when he accessed his safety deposit boxStubhub said I gave them barcodes some days prior to him getting them out of safety deposit box at bankHow did they get barcodes? The original tickets were sold on 6/26/That was day I received first email of saleThey claim it was done on 6/27/Irregardless, I received another email July 1, requesting barcodes for the ticketsI was confused, but sent request to my friend for barcodesMonday July 2, 2018, he sent me email with pictures of ticketsI attempted to send them to stubhub, at which time I was informed that those tickets had already been sold and my account, through my credit card on file, would be charged $I attempted to resolve this three separate times with stubhub to no availA well orchestrated plan to con seller out of moneyThey charge 10% to sell your tickets, yet actual charges are 28%, by their own admissionIn addition, my card was charged $appseconds after my first phone call to stubhubEight days later, I still have not received the due my friend for the sale of his ticketsSeller bewareNeedless to say, I have cancelled my account with stubhub and will never do business with this shady company againAfter reading reviews about stubhub, I am not the only one to be scammed by themSomething needs to be done to curtail their unscrupulous practicesMaybe a class action suit is in orderRead less
This ticket company StubHub has violated their charge policy regarding selling of ticketThe ticket price was $***, and since StubHub did not accept a "Credit-Card entry" ticket for Adele concert, this company charged my debit card $***, even though their policy clearly states that they can only charge 20% off the ticket price (20% off $*** should be $***, instead of $***)StubHub refused my dispute, and only provided refund of $*** insteadI have also sent my charge dispute directly to StubHub, and they still could not provide me the breakdown of the fees they charged to cancellation of the salePer their policy (clearly stated on their website), a cancellation of sale should be charged 20% of the ticket priceThe ticket price was $***, so 20% should be $***, instead of the $*** that they charged! This charge by StubHub was clearly illegal and violated their policy (stated on their website)I've also provided StubHub with proof that the ticket was available along with my dispute
I was interested in purchasing a parking pass for the *** *** *** *** preseason game on *** While trying to purchase a ticket I received a site error during the payment portionI tried a different credit card, different payment option *** and different ticketI then contacted a StubHub chat representative for assistanceDuring this conversation I was asked to try a link they providedThe link worked, but was $higher than multiple parking passes available at that timeI told her I was "frustrated that it's almost $more (taking tax into account) and their response was, "Oh ok I understand"That's it - no corrective actionThe next day I chatted with *** ** During this conversation she not only said there were no notes of a prior conversation, but also said she couldn't do anything because other customers didn't complainThis was strange to me, as I'd guess the only customers complaining about a site issue would be those who ended up payin
I purchased *** *** tickets in early *** since then the concert has been postponed and rescheduled more than three timesIts about to be *** and still no concert and I cant even list the tickets to sell to someone elseStubhub has held my money hostage for years and I feel this unprofessional and horrible customer serviceI wanted to go to this concert in *** and now I just want my money back because I didn't get what I paid for in the first place
I ordered a gift certificate on line and was informed that the email address for the recipient was not validI phoned them and spent several hours and repeated hang ups before I could talk to a personIt this point I gave up on giving a corrected email and asked to cancel the order sisnce it had never been deliveredThis involved several unsuccesful phone calls , again disconnects and " we cannot do that in this department"Transfers to the Gift card people were met with hang ups when they could not hear meToday I called and got the response that they didn't know if the could cancel the order , but would review this and let me know in or daysI asked what would prevent them from canceling the order and they could not tell me
I purchased tickets from StubHub, I cancelled my order mid processI was prompted that the order was cancelled, I then ordered new tickets, when I opened the StubHub app I was charged for both ticketsI then called my bank to tell them that the tickets should not have neen chargedI did get my money back
In *** ***, I accidentally purchased tickets to a sporting event in the wrong city using my corporate *** ***I contacted StubHub to see if they would refund the tickets, but was told they do not offer refunds as they are only an intermediaryThey suggested I try to re-sell the tickets, but my company has a policy against re-selling tickets that were purchased using a company credit cardThe StubHub representative offered to transfer the payment from my corporate *** *** card to my personal *** card so I could try to re-sell themI agreed to do this, but after two weeks the tickets had not sold, so I called StubHub to have the payment transferred back onto my corporate ***They said this was done, but when I checked my bank statements I realized they accidentally charged my personal *** card again, and as well they had charged the ***I followed up about their mistake, and they partially refunded the second charge to my *** (it was processed at a diff
Purchased four tickets on August 14, Ticket price was $in totalFees charged were $which is a 30.5% amount greater than the price of the ticketsI have dealt with Stubhub before and only problem I had was on a cancellation dateCustomer service is questionable at bestSpent time emailing and talking to Jamaica asking how went the site said buyers pay a 10% fee for the privilege of their serviceHave printed out tickets beforeDid not check the percentage used in fee determinationStubhub states that they can charge what ever fee they want and I did have the choice of refusing to enter the transactionI did not review the transaction as fully as I should haveWhat Stubhub has stated that they can charge what ever fee they desire runs up against statements regarding fees paid by sellers or buyersSeems like fraud by inducement to meI will not deal with this company in the future
Purchased tickets with SubHub to a concert for *** order # ***Receipt clearly states that, however the tickets uploaded where for *** and in someone else's name
I had tickets listed on the website for sale of $Then stubhub sold them for When I contacted Stubhub to inform them of their error they said there was essentially nothing they could do as they did not "see an error" on their end
Recently I purchased tickets from Stubhub for an eventWhile working with the Stubhub agent we relisted of these ticketsThese tickets did in fact sellWhen I went to the event, I accessed the Stubhub phone app and accessed my ticketsAll tickets appeared in the form of a *** with no section, row, or seat numberWhen the group entered my phone was scanned and we all gain entryI received a call from Stubhub after the event and they claimed that the people who purchased my tickets were not allowed to gain entrySince we could not see the section row and seat from the Stubhub app we had no idea what tickets were for whomWhen I tried to explain to Stubhub and get an answer about what appears to be to be a technology issue I was told and they have it recorded there is no technology issue and it must be my IPhone that was the problemSeems unlikely if you ask meStubhub will not address my concern and has since charged me the ticket price plus a fee for something t
I have unsubscribed from their email list at least times over many months ans STILL I'm getting emails from them
I bought tickets online to a concert at *** *** in *** *** from the official ticket seller for the event--Tickets TodayI listed the tickets for sale on StubHub and a default delivery date was enteredA buyer bought the tickets months in advance of the concert but the ticket dealer has not mailed out the tickets yet so there's no way that I could mail buyer the ticketsStubHub harassed me over email for days, then canceled tickets because I was unable to deliver the tickets and charged me $*** as a service charge
They will sell "electronic" re-sale tickets that they don't have in their possession a practice which is not made clear during the buying processThey can't guarantee that you will actually get a ticket, only that if the seller falls through they will "try" to find you a replacement or refund youIn my opinion, if they don't have an actual electronic ticket, then they shouldn't be selling it or at the very least have a super big disclaimer
I purchased Celtics playoff tickets at the TD Garden When my daughter, grandson and I entered the Garden, one of the tickets had already been used, there was a person in the seat with a ticket he claimed his wife gave hm I was refunded the cost of the ticket but am dismayed that StubHub said this is RARE and they would investigate Last week, a friend had two very expensive tickets to a Uconcert and was denied entry, no replacement seats available, because the tickets were already usedAgain, refund provided and with claim this is RARE and they would investigate When you travel to an event with costs in addition to the tickets, the frustration and disappointment is greater than any compensation, for the ticket expense only, for the fraud that is being permitted by StubHubConsumers beware!
Do not do business with Stubhub! They have the absolute worst customer service and completely take advantage of the sellers! I listed 2*** *** *** *** *** ** *** Comic Con badges are non-transferable, meaning that if they are not in your name you are not allowed to enter if they find outBefore I sold the badges on Stubhub I verified through a Stubhub rep that both they and the buyer understood this and that their was an inherent risk involved because their name would not be on the badges and the rep agreedMonths later I get an email from Stubhub stating that the buyer was not allowed entrance into Comic Con because they checked their ID, and that they would be charging meNot only for the amount the tickets sold for ($1962), but for an additional 50% of the price $981!!! So not only am I out the amount I originally paid for the badges, but I’m also out the additional $that they charged me! I talked to customer support stating that I asked about all of this before I
Hi Ive recently buy tickets for *** * *** *** *** *** With stub hubWe choose *** *** *** *** ** for a total og 260.00$ We received our download tickets and it was 39.00$ , zone , general admissionwitch is not what we payed for and places we wantedIve contact the team several times before the eventThey say that there's an issue on the delevery ( electronic mail) weve gont the wrong tickets On *** *** *** *** call me as they told me or no email at all received to gave us the right ticketsWe went at the event ; we were zone Now that the event is pass , they try to tell me that is no issue with my tickets all the period before they said ISSUE they dont want to refund at allTelling us no issues with the purchaseIve got all the confirmation if you need it Thank you *** ***
Do Not Use Stub Hub - It is all a Scam and they will take your information Just to charge you back There are a ton of people who BUY tickets on stub hub, then file a complaint and the Seller is stuck paying for FREE tickets for someone else DO not do business with this company you will Pay in the End
To whom it may concernOctober 23, I purchased three tickets for Hamilton, for the Saturday January 1, 2018, 2:p.m show at the CIBC Theatre in Chicago, ILI received a call on 12/21/from Stub Hubs customer service and they notified us that the seller had an issue with the tickets they sold us and they had to cancel the tickets they sold usThey did offer us alternative seating, but they were not comparable to the quality of seating that we had purchased originally! We feel we have been scammed! My daughter had been looking forward to seeing this show for two yearsWe gave her the present at her birthday party last week, in front of the whole familyTears of Joy ran down her face, I even have a video of itAnd NowI had to break the bad news before Christmas and tell her we'd been scammed! We are all devastated from thisYour company is just simply heartlessTaking advantage of consumers and their dreamsWe asked for the same location of seats or better to resolve
Stub Hubwell my experience was terrible Trying to order tickets for the Milwaukee brewer game using the *** code I used my Visa card and used the code then checked out and the code wasn't used I took screen shots of the entire transaction showing what I did cause I figured they'd screw me Turns out they did They said even though I used my Visa card and used the code I didn't click VISA check out button instead of buy tickets (which VISA checkout button was not an option I have screenshots) I am and have been using technology my whole life WTF are they doing Just use Ticketmaster and save yourself the frustration and headaches of this garbage company
I tried to help a friend sell his season tickets to the Texas Rangers Capital One Club for July 4thStubhub claimed I listed and sold the tickets twice and since I couldn't produce the tickets for the second sale, I would be charged 40% of sales price or $ I told them I couldn't produce the tickets because they had already sold themIn order to sell them, you have to the barcodesThe tickets were in a safety deposit box at my friend's bank in *** * *** * *** ** *** *** some miles awayThere is a record at bank of when he accessed his safety deposit boxStubhub said I gave them barcodes some days prior to him getting them out of safety deposit box at bankHow did they get barcodes? The original tickets were sold on 6/26/That was day I received first email of saleThey claim it was done on 6/27/Irregardless, I received another email July 1, requesting barcodes for the ticketsI was confused, but sent request to my friend for barcodesMonday July 2, 2018, he sent me email with pictures of ticketsI attempted to send them to stubhub, at which time I was informed that those tickets had already been sold and my account, through my credit card on file, would be charged $I attempted to resolve this three separate times with stubhub to no availA well orchestrated plan to con seller out of moneyThey charge 10% to sell your tickets, yet actual charges are 28%, by their own admissionIn addition, my card was charged $appseconds after my first phone call to stubhubEight days later, I still have not received the due my friend for the sale of his ticketsSeller bewareNeedless to say, I have cancelled my account with stubhub and will never do business with this shady company againAfter reading reviews about stubhub, I am not the only one to be scammed by themSomething needs to be done to curtail their unscrupulous practicesMaybe a class action suit is in orderRead less
This ticket company StubHub has violated their charge policy regarding selling of ticketThe ticket price was $***, and since StubHub did not accept a "Credit-Card entry" ticket for Adele concert, this company charged my debit card $***, even though their policy clearly states that they can only charge 20% off the ticket price (20% off $*** should be $***, instead of $***)StubHub refused my dispute, and only provided refund of $*** insteadI have also sent my charge dispute directly to StubHub, and they still could not provide me the breakdown of the fees they charged to cancellation of the salePer their policy (clearly stated on their website), a cancellation of sale should be charged 20% of the ticket priceThe ticket price was $***, so 20% should be $***, instead of the $*** that they charged! This charge by StubHub was clearly illegal and violated their policy (stated on their website)I've also provided StubHub with proof that the ticket was available along with my dispute