I purchased tickets from StubHub who own (***) for a game played in *** *** ** *** that was played on Sunday, May 13thThe tickets that I received for the game were provided electronically and did not open therefore we could not attend the gameI called, emailed, chatted with people from the company and they still would not refund me or help me
I purchased two SECOND ROW tickets to a concert in*** ** last Saturday nightI get to the venue and people were sitting in my seatsThey had the exact same tickets I didIt turns out the StubHub Seller sold the SAME tickets on another third party siteThe tickets were over*** eachI was unable to use my tickets and the manager of the venue could not do anything since I didn't purchase the tickets through ticketmasterExtremely frustrated and disappointed
I was browsing tickets on StubHub with no intent to purchase, but when I went to find out more information about the ticket I was looking at, I accidentally clicked on a button that apparently purchased the ticket in one-click (since I must have previously provided my *** information, though I don't remember authorizing one-click), without requiring me to confirm, nor allowing me to cancelWithin seconds, I contacted their customer service, and they refused to cancel the orderThe only thing they offered was to waive the seller's fee if I relisted & tried to sell the ticket, but a) I had no interest in buying nor selling the ticket in the first place, and b) even then stubhub makes a huge amount of money on the mistaken click, since they refused to waive the fees from the purchase, which were $Assuming it doesn't sell, I am now out $for something I never intended to purchase in the first placeI searched online and can find countless examples of folks who have c
I placed Order No***I was not able to download the ticketsI called customer service for helpI was not helpedI placed Order No***I was not able to download the ticketsI called customer service for helpI was not helpedTheir customer service told me I'd have to download the tickets a few hours before the game, then print themI told them I am traveling and will not have access to a printer within a few hours from the gameThey told me I can sell the tickets through there service at a feeI will never buy from them againI want them to refund my money $or mail me the tickets a few days before the gameThey are wasting my timePoor customer service
Worst customer service in history I made a mistake and lost bucks I would avoid trafficking this website, they could not care less about human errorGo directly to the source or organization for the tickets This organization makes money of simple website errors
Stubhub ADDED a service charge after I agreed to purchase tickets to an eventI did not see the added fees until my credit card statement cameI contacted Stubhub vias on line chat (since it's impossible to send an email to them) and was told I need to change settings in my system to show these fees when making a purchaseThats thievery in its finest form
DO NOT USE STUBHUB IF YOU ARE A SELLERTHIS SITE IS SET UP TO COMPLETELY SCREW YOU OVERI HAD MADE A POSTING FOR HOCKEY TICKETS I HAD HAD BUT SOMEONE FROM MY WORK BOUGHT THEM BEFORE STUBHUB SOLD THEMAS I WENT TO GO TAKE DOWN MY POST I RECEIVED AN EMAIL STATING THAT MY TICKETS HAD SOLD- MINUTES (LITERALLY F.I.V.EMINUTES) LATER I HAD REPORTED THAT I NO LONGER HAD THE TICKETSSTUBHUB CONTINUED EMAILING ME TELLING ME TO UPLOAD MY TICKETS TO THEIR SITE OR REPORT THE ISSUEI HAD CALLED THEM TIMES STATING I REPORTED THE ISSUE AND WAS TOLD THATS A GENERATED EMAIL AND THAT THE BUYER WOULD PROBABLY BE GETTING A REFUND FOR THISTHE 3RD PHONE CALL THE GUY ADDS IN THAT I WILL BE CHARGED 40% OF MY TICKET PRICE I HAD POSTED FOR OR THE DIFFERENCE IN GREATER VALUE TICKETS FOR MY BUYERMINUTES AFTER THE 3RD PHONE CALL I GET CHARGED $FOR THE DIFFERENCE IN THE TICKETS STUBHUB BOUGHT FOR MY BUYERI PURCHASED TICKETS FOR SOMEONE ELSE BC I WAS "TOO LATE" IN TAKING DOWN MY POST FOR MY TICKETSSTUBHUB ENSURES THAT THE BUYER GETS "EQUAL VALUE IN SEATS" NOT "EQUAL VALUE IN TICKET PRICE." MY POSTING WAS FOR $PER TICKET- MY PAY OUT WAS SUPPOSE TO BE $AFTER STUBHUB TOOK THEIR SELLING FEES FROM MEBUT SINCE I SOLD THE TICKETS BEFORE STUBHUB, STUBHUB KEPT THE CUSTOMERS $PLUS FEES PER TICKET AND THEN TOOK AN ADDITIONAL $FROM MEI WAS NEVER TOLD I WOULD BE CHARGED FOR THIS AND STUBHUB REFUSES TO GIVE ME PROOF OF THE CUSTOMERS REPLACEMENT TICKETS PRICE BUT SAYS THIS IS ALL STATED WITHIN THEIR POLICIESI STILL CANT BELIEVE I BOUGHT TICKETS FOR SOMEONE ELSE TO ATTEND A GAME THAT I HAD BOUGHT TICKETS FOR BUT NEEDED TO SELL BC I COULD NO LONGER GO DO NOT USE STUBHUB THIS SITE DESERVES TO BE SHUT DOWNI HAVE TALKED WITH MY BANK AND LAWYER AND PLAN ON CALLING THE Revdex.com AFTER POSTING THIS TO MAKE SURE THIS IS BEING LOOKED INTO AND TAKEN CARE OFI WAS TOLD THAT NO MATTER WHAT THE COST OF REPLACEMENT TICKETS STUBHUB WOULD HAVE TAKEN THE DIFFERENCE FROM MESO $OR $THEY WOULD HAVE JUST TAKEN ITWITHOUT NOTICE, WITHOUT REMORSEANYTHING TO MAKE THEIR BUYERS HAPPY AT THE *** COST OF THEIR SELLERSTHIS.IS.WRONG
I purchased tickets from their international department for a *** match in EnglandThe tickets totaled over $and said restricted so I was expecting tickets close to that value and maybe a post or net in my viewHowever, the tickets face value was about $and the view was nonexistent!! You could not see anything at allI believe this is price gauging and fraud as the tickets were falsely advertisedI spent the whole match chatting with Stubhub and my bank since Stubhub said they are the right tickets, even after I sent photos of the face value and the view! My bank is doing everything they can to try and recoup my money from this scamming website! Stubhub should be ashamed and not allow this type of markup on horrible ticketsThey need to do research on the stadium and the views they are “selling”They become responsible once they agree to sell themI also contacted Stubhub right after purchase to ask for a refund and I was put on hold for minutes and the operator came back and said, “sorry it just went through.” I assume they were waiting for the approval so they didn’t have to refund meHopefully this helps someone in the future!
I made a ticket purchase for a sporting event from Stubhub on *** *** *** order #***I planned a non refundable, out of state trip, based on this event which was happening on ***I was notified today ***, that my tickets could not be provided, and that Stubhub was cancelling my orderThe email I received gave no explanation at all, so I had to call Stubhub and wait on hold for minutes only to be told the venue would not allow me to have the tickets due to "restrictions"This leaves me with no options at all and out of pocket on non refundable hotel costStubhub should not be selling items they cannot deliver, it should not take months to notify me of this, and I should not have been notified in such short notice of this change
Back in January and February, over six months ago, I purchased tickets to three *** *** *** over Labor Day weekend - on August 31, September 2, and September These tickets have still not been deliveredWhen I contacted StubHub by phone today, they stated the tickets are not made available to the sellers until hours before, which is simply untrueI have purchased tickets from the Nationals directly before and they are availble immediatelySome teams don't make them available until hours before, but the Nationals are not one of themGiven it has been over six months and it is possible the seller simply forgot about the tickets in that time, I asked StubHub to reach out to the seller (who they mentioned is the same one for all 3) and they refused so they would not be "bombarded" by messages from StubHubThey said they would reach out to them hours beforeHowever, given that the games are over Labor Day Weekend, it is possible the seller will have limited o
Hello Sirs, I hereby would like to submit a formal complaint against Stubhub.comMy complaint start with a request to have Stubhub waive any fees or penalties agains my accountOn August 24th, *** I placed tickets for sale for *** Concert in *** on October 25th ***The same day I received an email from Stubhub with a confirmation of my listing, and in the listing I have agreed to have the tickets availabel for Buyer on or before October 23th, ***The same day I called stubhub to explain that I didnt have possesion of the tickets, but ASA the ticket were sold, I was going to drive to *** (hour drive from my residence) to collect the ticketsI was told at that time again that as long as tickets were delivered to client by October 23rd, ***, everything was going to be okOn September 6th, ***, I received an email from Stubhub with the good news stating that my tickets sold at my asking price of of $*** per ticket ($*** Total) and minus Service Fees from Stubhub,
I purchased tickets on Stubhub for a football game we intended to attendWhen it became apparent that we would not be able to go, we decided to sell the tickets, again on StubhubThe tickets were to be available by 12/16/I still do not have them; I consider the By date to mean they will be delivered on 12/15/17, so I have them in hand at the beginning of 12/16/They interpret it to mean before the closing of 12/16/This is the first misperceptionI used the iPhone app with which I purchased and then set up the resale of these ticketsStubhub makes it appear that it will be streamlined to do this, and that they will be handling the transfer of the ticketsThe transaction provides default values for the sale, some of which you cannot changeI used these defaultsI have sold the tickets, and there is a screen for the sale that indicated I had "Tickets in hand" by 12/15/I in fact do notThis morning, first thing 12/16/17, I enquired as to why they are not yet delivere
Purchased tickets for a concert on April 23rd to *** *** (order #***)On our way to the concert they said the double sold our tickets and would upgrade us and gave us a new order (order number #***)The new tickets never came and we waited outside the venue for hours while we chatted with a representative that eventually told us the tickets did not come through and she would refund us the moneyNow, several weeks later the refund still has not come throughIn summary, StubHub double sold our tickets, never sent us the new ones we promised and then never refunded our moneyWe put out substantial money getting to the venue but did not get the tickets they promised, then I have spent hours on the phone just trying to get the money back and still have notOverall, the worst experience with a company I have ever encounteredrepresentatives have now told me they would refund my money in 3-business days but that has come and gone and I am still out $***! The
Hello, On *** 15, *** I purchased tickets via StubHub to *** *** at the *** *** in ***, *** ***, to be held on *** 22, ***The total ticket price was $***On *** 26, *** StubHub sent an email saying that the show was postponedThen on *** 16, ***, they sent another email that the event would be rescheduled to *** 15, ***Finally, on *** 6, ***, the show was again postponed indefinitelyAlthough the show was not canceled, *** and all original point of sale companies have issued full refunds for this eventYet StubHub has refused to issue a refundI believe that this "postponement" is legally due to the fact postponements typically come with a specific date and venue confirmationTherefore, I you consider this a "cancellation"Because the original buyer has already received a refund, I would also like a refundIf this cannot be resolved I will contact my State Attorney General
I sent out tickets a buyer purchased at the end of April ***I informed Stub Hub that when I got the email confirmation of the sale, that they had the time listed incorrectly as 7pm when the tickets were listed by me as 10pmDays went past and the tickets were to be returned to me by the buyerThat is no problemThe buyer was to return them promptlyThe buyer waited and waited and took forever to contact Stub Hub backHe said he was waiting to get his new tickets from another seller, yet this had nothing to do with meHe was warned by Stub Hub he had to return them by May 11th or he would be charged for the tickets and I would get a refund of me of my buying price ($***)Stub Hub did zero due diligence on my part and continued to give him days upon days to returnThe claimed he wasn't near a *** store (year I lived the same distance from one that he did and I had no issue sending them) and also it was a prepaid label in which he didn't have to leave, *** could have picked
I purchased eight tickets from StubHub, four were delivered electronically, balance four were due to be printed today (Aug13, 2017), however now StubHub cannot locate the seller and hence tickets are not accessiblePer their customer support line I have to check back after midnight of Augif the seller has uploaded the tickets for concert on AugI have friends coming from long distance relying on tickets I have purchased for about $eachStubHub may refund my purchase if seller does not upload tickets, this is no consolation when you have already paid them going back to April and there is no recourse to get tickets at this last momentThis is the first and last time I will buy from StubHubI highly recommend everyone stay off these brokers and buy directly from LiveNation on Ticketmaster or venue directlyThese guys are con-artist with Ecommerce accounts
HelloOn *** 10th I placed order *** on StubHub for ticket to the *** *** in ***During the checkout promotion was offered for $** off the order total if you use *** CheckoutHowever when I went to the checkout page that was not listed as a payment optionUsing the contact us help link I chatted with an agent who told me to simply buy the tickets and then he would give me $** backI did that as I was instructed by StubHubI then went and used the chat feature again and was told my refund would be provided in business daysToday would be the 10th day and no refund and I contacted StubHub and was told that they won't give me the refund as I didn't use *** CheckoutImentioned I can't use it on StubHub and spoke to a supervisor Charlie who was not helpful and said they won't assist meIn addition I have not been able to go to the event due to a family issue and have tried to resell the ticket but StubHub is NOT showing my tickets for saleThey have blocked
I recently chose to sell two tickets to *** *** *** (taking place October 5-7th) on Stubhub because of “The Stubhub Promise: Trusted by people worldwide, Stubhub lets you buy and sell tickets safely and easily” and the “Fan Protect guarantee: We back every order so you can buy and sell tickets with 100% confidence”, which is displayed all across the Stubhub websiteI purchased my tickets directly on the *** *** *** website which is managed by *** tickets I listed my tickets on Stubhub, they were purchased within the hour on September 20th, and I shipped them to the buyer the next dayI received confirmation and payment for the saleHowever, one week after the event I received an email that the buyer claimed they were unable to gain entry to the event because the ‘tickets had already been used’ and Stubhub requested that I provide documentation to prove otherwiseI immediately reached out to the venue, which confirmed no one ever attempted to scan my
StubHub failed to communicate the change on date of a concert that I bought tickets forI bought the ticket on April-23rd for a concert that was supposed to happen on Apr-29thI received the tickets on Apr-I received emails from StubHub: First email: Apr-23rd with the order, Second: Apr-24th with shipment advise, and Apr-delivery notificationThe concert took place at the*** *** ** ***They anticipated the concert from Sunday (29) to Friday (27)Toyota Center sent the email to all ticket buyers announcing the date change, but I did not receive the email because I bought the tickets through *** I found out that the concert changed dates when I got to Toyota Center in Houston and found the doors closedThey have a clause that they would send the communication of event date changes, but they failed to send the communication to meI called/chat with customer service agents four times requesting my account to be refunded, but they refused***&nb
I purchased two tickets to *** *** who was performing on my friends birthday on *** ***He canceled his spring tour due to knee surgeryStub hub will not give a refund of the ticketsThey will not give replacementsThe spring tour was CANCELLEDI would like a refundI have no need for summer tickets as my friends birthday was on *** ***, hence why I bought those ticketsAccording to stubhub guarantee "get valid tickets to any event or your money back"These tickets are NOT valid for *** ***According to their policy a full refund is given is the event is cancelledEven if this is rescheduled for a later date, it's not valid for the original dateStub had said they would try to sell them for me, but this doesn't help me since there's no guarantee that they will sell and would be months from now before they sold if they didI want a refund now
I purchased tickets from StubHub who own (***) for a game played in *** *** ** *** that was played on Sunday, May 13thThe tickets that I received for the game were provided electronically and did not open therefore we could not attend the gameI called, emailed, chatted with people from the company and they still would not refund me or help me
I purchased two SECOND ROW tickets to a concert in*** ** last Saturday nightI get to the venue and people were sitting in my seatsThey had the exact same tickets I didIt turns out the StubHub Seller sold the SAME tickets on another third party siteThe tickets were over*** eachI was unable to use my tickets and the manager of the venue could not do anything since I didn't purchase the tickets through ticketmasterExtremely frustrated and disappointed
I was browsing tickets on StubHub with no intent to purchase, but when I went to find out more information about the ticket I was looking at, I accidentally clicked on a button that apparently purchased the ticket in one-click (since I must have previously provided my *** information, though I don't remember authorizing one-click), without requiring me to confirm, nor allowing me to cancelWithin seconds, I contacted their customer service, and they refused to cancel the orderThe only thing they offered was to waive the seller's fee if I relisted & tried to sell the ticket, but a) I had no interest in buying nor selling the ticket in the first place, and b) even then stubhub makes a huge amount of money on the mistaken click, since they refused to waive the fees from the purchase, which were $Assuming it doesn't sell, I am now out $for something I never intended to purchase in the first placeI searched online and can find countless examples of folks who have c
I placed Order No***I was not able to download the ticketsI called customer service for helpI was not helpedI placed Order No***I was not able to download the ticketsI called customer service for helpI was not helpedTheir customer service told me I'd have to download the tickets a few hours before the game, then print themI told them I am traveling and will not have access to a printer within a few hours from the gameThey told me I can sell the tickets through there service at a feeI will never buy from them againI want them to refund my money $or mail me the tickets a few days before the gameThey are wasting my timePoor customer service
Worst customer service in history I made a mistake and lost bucks I would avoid trafficking this website, they could not care less about human errorGo directly to the source or organization for the tickets This organization makes money of simple website errors
Stubhub ADDED a service charge after I agreed to purchase tickets to an eventI did not see the added fees until my credit card statement cameI contacted Stubhub vias on line chat (since it's impossible to send an email to them) and was told I need to change settings in my system to show these fees when making a purchaseThats thievery in its finest form
DO NOT USE STUBHUB IF YOU ARE A SELLERTHIS SITE IS SET UP TO COMPLETELY SCREW YOU OVERI HAD MADE A POSTING FOR HOCKEY TICKETS I HAD HAD BUT SOMEONE FROM MY WORK BOUGHT THEM BEFORE STUBHUB SOLD THEMAS I WENT TO GO TAKE DOWN MY POST I RECEIVED AN EMAIL STATING THAT MY TICKETS HAD SOLD- MINUTES (LITERALLY F.I.V.EMINUTES) LATER I HAD REPORTED THAT I NO LONGER HAD THE TICKETSSTUBHUB CONTINUED EMAILING ME TELLING ME TO UPLOAD MY TICKETS TO THEIR SITE OR REPORT THE ISSUEI HAD CALLED THEM TIMES STATING I REPORTED THE ISSUE AND WAS TOLD THATS A GENERATED EMAIL AND THAT THE BUYER WOULD PROBABLY BE GETTING A REFUND FOR THISTHE 3RD PHONE CALL THE GUY ADDS IN THAT I WILL BE CHARGED 40% OF MY TICKET PRICE I HAD POSTED FOR OR THE DIFFERENCE IN GREATER VALUE TICKETS FOR MY BUYERMINUTES AFTER THE 3RD PHONE CALL I GET CHARGED $FOR THE DIFFERENCE IN THE TICKETS STUBHUB BOUGHT FOR MY BUYERI PURCHASED TICKETS FOR SOMEONE ELSE BC I WAS "TOO LATE" IN TAKING DOWN MY POST FOR MY TICKETSSTUBHUB ENSURES THAT THE BUYER GETS "EQUAL VALUE IN SEATS" NOT "EQUAL VALUE IN TICKET PRICE." MY POSTING WAS FOR $PER TICKET- MY PAY OUT WAS SUPPOSE TO BE $AFTER STUBHUB TOOK THEIR SELLING FEES FROM MEBUT SINCE I SOLD THE TICKETS BEFORE STUBHUB, STUBHUB KEPT THE CUSTOMERS $PLUS FEES PER TICKET AND THEN TOOK AN ADDITIONAL $FROM MEI WAS NEVER TOLD I WOULD BE CHARGED FOR THIS AND STUBHUB REFUSES TO GIVE ME PROOF OF THE CUSTOMERS REPLACEMENT TICKETS PRICE BUT SAYS THIS IS ALL STATED WITHIN THEIR POLICIESI STILL CANT BELIEVE I BOUGHT TICKETS FOR SOMEONE ELSE TO ATTEND A GAME THAT I HAD BOUGHT TICKETS FOR BUT NEEDED TO SELL BC I COULD NO LONGER GO DO NOT USE STUBHUB THIS SITE DESERVES TO BE SHUT DOWNI HAVE TALKED WITH MY BANK AND LAWYER AND PLAN ON CALLING THE Revdex.com AFTER POSTING THIS TO MAKE SURE THIS IS BEING LOOKED INTO AND TAKEN CARE OFI WAS TOLD THAT NO MATTER WHAT THE COST OF REPLACEMENT TICKETS STUBHUB WOULD HAVE TAKEN THE DIFFERENCE FROM MESO $OR $THEY WOULD HAVE JUST TAKEN ITWITHOUT NOTICE, WITHOUT REMORSEANYTHING TO MAKE THEIR BUYERS HAPPY AT THE *** COST OF THEIR SELLERSTHIS.IS.WRONG
I purchased tickets from their international department for a *** match in EnglandThe tickets totaled over $and said restricted so I was expecting tickets close to that value and maybe a post or net in my viewHowever, the tickets face value was about $and the view was nonexistent!! You could not see anything at allI believe this is price gauging and fraud as the tickets were falsely advertisedI spent the whole match chatting with Stubhub and my bank since Stubhub said they are the right tickets, even after I sent photos of the face value and the view! My bank is doing everything they can to try and recoup my money from this scamming website! Stubhub should be ashamed and not allow this type of markup on horrible ticketsThey need to do research on the stadium and the views they are “selling”They become responsible once they agree to sell themI also contacted Stubhub right after purchase to ask for a refund and I was put on hold for minutes and the operator came back and said, “sorry it just went through.” I assume they were waiting for the approval so they didn’t have to refund meHopefully this helps someone in the future!
I made a ticket purchase for a sporting event from Stubhub on *** *** *** order #***I planned a non refundable, out of state trip, based on this event which was happening on ***I was notified today ***, that my tickets could not be provided, and that Stubhub was cancelling my orderThe email I received gave no explanation at all, so I had to call Stubhub and wait on hold for minutes only to be told the venue would not allow me to have the tickets due to "restrictions"This leaves me with no options at all and out of pocket on non refundable hotel costStubhub should not be selling items they cannot deliver, it should not take months to notify me of this, and I should not have been notified in such short notice of this change
Back in January and February, over six months ago, I purchased tickets to three *** *** *** over Labor Day weekend - on August 31, September 2, and September These tickets have still not been deliveredWhen I contacted StubHub by phone today, they stated the tickets are not made available to the sellers until hours before, which is simply untrueI have purchased tickets from the Nationals directly before and they are availble immediatelySome teams don't make them available until hours before, but the Nationals are not one of themGiven it has been over six months and it is possible the seller simply forgot about the tickets in that time, I asked StubHub to reach out to the seller (who they mentioned is the same one for all 3) and they refused so they would not be "bombarded" by messages from StubHubThey said they would reach out to them hours beforeHowever, given that the games are over Labor Day Weekend, it is possible the seller will have limited o
Hello Sirs, I hereby would like to submit a formal complaint against Stubhub.comMy complaint start with a request to have Stubhub waive any fees or penalties agains my accountOn August 24th, *** I placed tickets for sale for *** Concert in *** on October 25th ***The same day I received an email from Stubhub with a confirmation of my listing, and in the listing I have agreed to have the tickets availabel for Buyer on or before October 23th, ***The same day I called stubhub to explain that I didnt have possesion of the tickets, but ASA the ticket were sold, I was going to drive to *** (hour drive from my residence) to collect the ticketsI was told at that time again that as long as tickets were delivered to client by October 23rd, ***, everything was going to be okOn September 6th, ***, I received an email from Stubhub with the good news stating that my tickets sold at my asking price of of $*** per ticket ($*** Total) and minus Service Fees from Stubhub,
I purchased tickets on Stubhub for a football game we intended to attendWhen it became apparent that we would not be able to go, we decided to sell the tickets, again on StubhubThe tickets were to be available by 12/16/I still do not have them; I consider the By date to mean they will be delivered on 12/15/17, so I have them in hand at the beginning of 12/16/They interpret it to mean before the closing of 12/16/This is the first misperceptionI used the iPhone app with which I purchased and then set up the resale of these ticketsStubhub makes it appear that it will be streamlined to do this, and that they will be handling the transfer of the ticketsThe transaction provides default values for the sale, some of which you cannot changeI used these defaultsI have sold the tickets, and there is a screen for the sale that indicated I had "Tickets in hand" by 12/15/I in fact do notThis morning, first thing 12/16/17, I enquired as to why they are not yet delivere
Purchased tickets for a concert on April 23rd to *** *** (order #***)On our way to the concert they said the double sold our tickets and would upgrade us and gave us a new order (order number #***)The new tickets never came and we waited outside the venue for hours while we chatted with a representative that eventually told us the tickets did not come through and she would refund us the moneyNow, several weeks later the refund still has not come throughIn summary, StubHub double sold our tickets, never sent us the new ones we promised and then never refunded our moneyWe put out substantial money getting to the venue but did not get the tickets they promised, then I have spent hours on the phone just trying to get the money back and still have notOverall, the worst experience with a company I have ever encounteredrepresentatives have now told me they would refund my money in 3-business days but that has come and gone and I am still out $***! The
Hello, On *** 15, *** I purchased tickets via StubHub to *** *** at the *** *** in ***, *** ***, to be held on *** 22, ***The total ticket price was $***On *** 26, *** StubHub sent an email saying that the show was postponedThen on *** 16, ***, they sent another email that the event would be rescheduled to *** 15, ***Finally, on *** 6, ***, the show was again postponed indefinitelyAlthough the show was not canceled, *** and all original point of sale companies have issued full refunds for this eventYet StubHub has refused to issue a refundI believe that this "postponement" is legally due to the fact postponements typically come with a specific date and venue confirmationTherefore, I you consider this a "cancellation"Because the original buyer has already received a refund, I would also like a refundIf this cannot be resolved I will contact my State Attorney General
I sent out tickets a buyer purchased at the end of April ***I informed Stub Hub that when I got the email confirmation of the sale, that they had the time listed incorrectly as 7pm when the tickets were listed by me as 10pmDays went past and the tickets were to be returned to me by the buyerThat is no problemThe buyer was to return them promptlyThe buyer waited and waited and took forever to contact Stub Hub backHe said he was waiting to get his new tickets from another seller, yet this had nothing to do with meHe was warned by Stub Hub he had to return them by May 11th or he would be charged for the tickets and I would get a refund of me of my buying price ($***)Stub Hub did zero due diligence on my part and continued to give him days upon days to returnThe claimed he wasn't near a *** store (year I lived the same distance from one that he did and I had no issue sending them) and also it was a prepaid label in which he didn't have to leave, *** could have picked
I purchased eight tickets from StubHub, four were delivered electronically, balance four were due to be printed today (Aug13, 2017), however now StubHub cannot locate the seller and hence tickets are not accessiblePer their customer support line I have to check back after midnight of Augif the seller has uploaded the tickets for concert on AugI have friends coming from long distance relying on tickets I have purchased for about $eachStubHub may refund my purchase if seller does not upload tickets, this is no consolation when you have already paid them going back to April and there is no recourse to get tickets at this last momentThis is the first and last time I will buy from StubHubI highly recommend everyone stay off these brokers and buy directly from LiveNation on Ticketmaster or venue directlyThese guys are con-artist with Ecommerce accounts
HelloOn *** 10th I placed order *** on StubHub for ticket to the *** *** in ***During the checkout promotion was offered for $** off the order total if you use *** CheckoutHowever when I went to the checkout page that was not listed as a payment optionUsing the contact us help link I chatted with an agent who told me to simply buy the tickets and then he would give me $** backI did that as I was instructed by StubHubI then went and used the chat feature again and was told my refund would be provided in business daysToday would be the 10th day and no refund and I contacted StubHub and was told that they won't give me the refund as I didn't use *** CheckoutImentioned I can't use it on StubHub and spoke to a supervisor Charlie who was not helpful and said they won't assist meIn addition I have not been able to go to the event due to a family issue and have tried to resell the ticket but StubHub is NOT showing my tickets for saleThey have blocked
I recently chose to sell two tickets to *** *** *** (taking place October 5-7th) on Stubhub because of “The Stubhub Promise: Trusted by people worldwide, Stubhub lets you buy and sell tickets safely and easily” and the “Fan Protect guarantee: We back every order so you can buy and sell tickets with 100% confidence”, which is displayed all across the Stubhub websiteI purchased my tickets directly on the *** *** *** website which is managed by *** tickets I listed my tickets on Stubhub, they were purchased within the hour on September 20th, and I shipped them to the buyer the next dayI received confirmation and payment for the saleHowever, one week after the event I received an email that the buyer claimed they were unable to gain entry to the event because the ‘tickets had already been used’ and Stubhub requested that I provide documentation to prove otherwiseI immediately reached out to the venue, which confirmed no one ever attempted to scan my
StubHub failed to communicate the change on date of a concert that I bought tickets forI bought the ticket on April-23rd for a concert that was supposed to happen on Apr-29thI received the tickets on Apr-I received emails from StubHub: First email: Apr-23rd with the order, Second: Apr-24th with shipment advise, and Apr-delivery notificationThe concert took place at the*** *** ** ***They anticipated the concert from Sunday (29) to Friday (27)Toyota Center sent the email to all ticket buyers announcing the date change, but I did not receive the email because I bought the tickets through *** I found out that the concert changed dates when I got to Toyota Center in Houston and found the doors closedThey have a clause that they would send the communication of event date changes, but they failed to send the communication to meI called/chat with customer service agents four times requesting my account to be refunded, but they refused***&nb
I purchased two tickets to *** *** who was performing on my friends birthday on *** ***He canceled his spring tour due to knee surgeryStub hub will not give a refund of the ticketsThey will not give replacementsThe spring tour was CANCELLEDI would like a refundI have no need for summer tickets as my friends birthday was on *** ***, hence why I bought those ticketsAccording to stubhub guarantee "get valid tickets to any event or your money back"These tickets are NOT valid for *** ***According to their policy a full refund is given is the event is cancelledEven if this is rescheduled for a later date, it's not valid for the original dateStub had said they would try to sell them for me, but this doesn't help me since there's no guarantee that they will sell and would be months from now before they sold if they didI want a refund now