I've purchased a ticket by mistake and tried to cancel in less than an hour after I purchased, they don't allow it, don't let me contact seller, and send tickets days before the even so I can't resell easilyThat is awful
I purchased tickets to * *** *** game on 8/24/through StubHubI selected tickets and proceeded to check outThe total cost was shown as $and changeAs I was keying in personal information to purchase tickets the price updated to be $and change (increased $for no apparent reason)I purchased the tickets and immediately called to gain an understanding of the change in price during checkoutThe representative I spoke with indicated the Seller had changed the price while I was trying to purchase the tickets so it was a "misinterpretation" on my partThen indicated we received a discount of $overallI questioned why a discount would cause the price to increase $An increase in price is not a discount and if said "discount" caused the price to increase, I was not interested in the discountAfter spending several minutes on the phone, StubHub agreed to pull the session of the call to see exactly what happened and I would receive a call back (provid
I recently sold some Cubs tickets for a game my family couldn't attendI sold a set of using the website and since it was a MLB game, it required me to enter the barcodes into the system to get them listed These tickets sold and I was given the money quickly (Despite the huge fee -- although explained -- they charge) So I went back to sell more tickets to the same game (I had bought and people couldn't go) I did this through the App and I was again required to submit the barcode to list them Problem is this time is that it didn't save the barcodes and I was getting emails to say, make sure you enter the barcode Since I had done the same process and saw a result that worked, I assumed it had my barcode and it was an email issue My mistake I guess because the day of the game, they cancelled my sale, charged me for not delivering and I wasn't able to subsequently able to sell them They said that I never went back into the system to enter the barcodesAfter an hour on the phone and a lengthy twitter DM conversation, I wasn't able to get an answer I was told they would forward it to the "tech" department and they'd get back to me Its been days and I have the charge on my CC, no response from Stub Hub and I still ate the cost of tickets I never used!!
I am having a problem with StubHubI purchased tickets a couple of months ago for a show, but we ended up selling the tickets through StubHub in JuneI have the confirmation e-mail of the sale and of the payment to me for the ticketsPer StubHub policy, the seller only gets paid once the buyer confirms receipt of the ticketsI received that confirmation on June On the day of the concert, July 14, I received an e-mail saying that because I had not in fact delivered the tickets to the buyer, StubHub was reversing the saleThey have now charged me $for the tickets and another $as a penaltyMy long telephone conversation with StubHub on the 14th led nowhere, they were not helpfulI have confirmation that StubHub paid me once the transfer was completed, their e-mail saying I didn't deliver the tickets, and confirmation from *** of the transfer of the ticketsI look forward to your help
Buyer beware if Stubhub issues you new tickets for problems at an event they will come after you for the price of all the tickets even if it was not your faultStubhub came after me for the cost of concert tickets based on an error of the ticket scanner person working at *** *** *** *** concert on June 2- who scanned my original ticket and told me it was invalidStub hubs customer service said they were doing me a favor by not charging me for tickets because it’s was my fault the tickets were not scanned correctly
I was not let into the event for a ticket purchased from StubhubTickets were deemed already used or "invalid" by the person scanning the tickets to allow me into the event by the venue and confirmed by the venueStubhub claims the tickets were valid and the situation is not under their 'FanProtect Guarantee'They are claiming that the evidence they have does not provide sufficient information to authorize my claim and refund me, but I was at the venue and denied by the venue myself
I purchased five tickets from Stub HubAfter receiving the tickets I noticed that the tickets can only be used by current Ohio State studentsThe ticket clearly states (Valid Ohio State ID required)I am not a current studentIf I would have know this fact, I would have never purchased these ticketsStub Hub clearly state their 100% CUSTOMER SATISFACTION GUARANTEE on their web siteI have attempted on numerous occasions to resolve this issueStub Hub has refused to work with me to resolve this situationI have contacted Ohio State University, concerning this matter and I was told that students are NOT allowed to resale their tickets to ticket brokersI feel that Stub Hub is being unethical, selling student tickets to the general publicMy purchase number is ***
Im the seller in SG, sold my ticket at Stubhub for amount of $The event taken place at 8th Jan But I yet to receive my paymentStubhub claimed they have paid to meWhen I raise the question to my bank, bank said there is no incoming transactionBank mentioned if Stubhub can provide the MTSwift transaction detailsThey will be able to check from MTBecause MTis a proof of international money transferWhen I asked Stubhub customer service, they mention finance team will provide the proofBut since months passedNo one from Stubhub contacted me and provide the proofEvery two weeks I asked customer service, they only have one standard reply that their finance team will get back to me
I bought two tickets for camping and general admission to the *** at the *** ***Stub hub sent me two camping only passes that said they were not valid unless accompanied with a general admission passI called customer service and they initially told me there was nothing they could doI had to prove to them on the website what I had purchasedThey finally after an hour gave me my money back Totally terrible experience and terrible customer service Wasted hours of my life I'll never get backDo yourself a favor and avoid this company
Absolutely awfulI use Revdex.com to get information on businesses but never have I left a negative comment about oneHaving an absolutely horrible experience with Stubhub just to find that I'm in the majority of people who are going through the same thingI've shopped with Stubhub many times before, with issues, but none as extreme as my most recentI have to relocate for work and will be relocating the same time as the game I'm supposed to be going toI called as soon as I knew to let them knowI was told a refund was impossible and I was responsible for selling the tickets on my ownThe woman I worked with was extremely short and after I asked if there was by any chance a supervisor I could speak with, laughed, and put me on holdThe next gentleman proceeded to interrupt and talk over me countless timesTold me it's impossible to do a refund except for if the event is canceled or the seller doesn't give the tickets (which means its possible but anyways)I asked what if someone passed away or a baby is being bornHe told me well they are allowed to do refunds out of compassion for a customer.....I'm being relocated for work and having to move miles across the country...he proceeded to tell me over and over that its not their fault if I make a mistake or just don't want to go to the game...not having any options at this point I had to sell my tickets and hope they sell before the 12th of NovemberIn order to do so I had to supply them with all of my bank account information which made me extremely uncomfortableHe told me I could just sell them and get all my money back that wayWhat's even better, is I have to sell the tickets for more than I purchased them for to even come close to getting my money back because I don't get the taxes and fees backI asked that I have to still be out money because of this to which he said yes and that's just how they do business while laughing and saying I don't know what to tell youI had hockey games I was going to this year and football games next yearWhatever the loss would have been to give me a refund I'm sure it's not close to what losing that business is plus all of the other people they've pissed offI will NEVER do business with them againAbsolutely, hands down, the WORST customer service I have ever experiencedI'm appalled that they are allowed to work this way and treat customers so poorlyPLEASE do yourself a HUGE favor and go elsewhere or you will incur the same nightmarish headache or worse loss of a lot of money with not help or aid in sight
Ordered a parking pass two weeks before the event and received confirmation of the order and was chargedTracked the order online which said the mailing label had been created and to expect my tickets from UPS on a given dateTickets never arrivedWhen I contacted StubHub about not receiving my pass they checked with the seller and that the pass was no availableNow it is too late to get a replacement pass, which were available the day before and even for a lower price, because I had not contacted them in timeI have no way of knowing I would not get the pass until after the delivery date had passedWhy did they not contact me when the pass was not shipped at least hours before it was deliveredThe agent was polite but kept giving me the excuse that they could not control the seller although their website showed the UPS symbol, stated "We Are On It", and "Delivered by UPS" on the date shownExtremely poor performance and appears fraudulent since they have the capability of electronically tracking everything but the sellers delivery
Terrible company with terrible customer serviceMy tickets never made it to me so they found me replacement ticketsHowever, the replacement tickets were in pdf form so I had to print them the day of the gameThe lady on the phone told me they could not contact the seller to try and send them soonerShe told me "go to a public library and print them"I am traveling for an event and I need to find a public library so I can print my tickets out? Really? She could have cared less
Ordered seats, received tickets to worse seats in wrong sectionStubhub's only recourse was providing me with seats in the same section, rows worse than what I paid forZero additional compensationTo add to it, they pushed through an additional order that was also listed in the wrong section! So they paid sellers and charged me the same amount I agreed to pay for better seats - all one day before the eventBad for customers, good for sellers (due to the company's incompetence)!
Hi there, I posted tickets for a concert for sale on Stub Hub's site in *** of this yearApproximately two weeks later that time, I changed my mind and decided not to use them for the resale and removed the ticketsIn ***, I received an email from them saying the tickets were soldI knew this wasn't possible so I called them and spoke to one of their customer service agent who confirmed with me that the tickets were NOT listed for saleI asked her to kindly double check and she said they were not listed for saleThinking everything was find, I thanked her and hung upLast week, I received another e-mail saying that I owe Stub Hub **% of the ticket prices (which equals $***) and that of I don't make payment arrangements, they will send the bill to collectionsI called in again and their agent said the tickets WERE on the site and they did indeed sellI shared my confusion and frustration with the new agent and she said there wasn't anything she could do regarding the payme
I was comparing prices on stubhub and when I wen to swipe up he app froze while I was swiping up then made me make a purchase I didn’t want to I contacted customer service and they told me I’m not protected as a buyer and it’s not fair I contacted them less then minutes of purchasing
I had listed tickets for sale at $eachI received an email that the tickets sold for $eachStubhub is sticking by their sale and forcing me to deliver or have me pay a 40% penaltyThey claim that I changed the price, which I did notTotal ripoff
Stubhub has charged me $in the form of an illegal liquidated damages clauseI listed tickets for sale on their websiteI forgot to remove them when they became unavailable and were soldI advised stubhub that I did not have the tickets anymoreThey advised that they would replace the tickets for the buyer and may charge me a feeThey then found the buyer replacement tickets for a lower price than what I had been selling mine forThus the buyer got a better bargainNonetheless, stubhub charged me $representing the cost of the replacement tickets (rather than the difference between the tickets purchased by the buyer and the price my ticket were listed for had the buyer had to pay more for replacement tickets)In essence, everyone was made whole again but stubhub is charging me a penaltyThis is an illegal and unenforceable liquidated damages clause
My daughter never received tickets to a buffalo bills gameshe spent an entire first quarterif the game calling stub hub and staying on hold to report it and they said they would call back in hoursWe called back after that since they did not call and they have put us on hold for almost an hour now not letting us talk to a supervisor or have resolutionWe are being charged $for something we did not receive and even though we have done everything as protocol
I purchased SEASON tickets for the ** ***, however the pre season was left out of the tickets package which was not specified.I spoke with Customer Service timesTwice via chat, and once via phone callThe first time on chat the person was very nice and told me that the language in the ad was very misleading and that they would contact the customer via email (because their mailbox on their voicemail was full) and would get back to me in hrsWhen they did not get back to me, I contacted them again via chatThis person was unwilling to do anything, so I closed the chat and called customer serviceThey stated that they only facilitate the sale, and that they are not responsible for anythingI asked if they could just exchange them for a full season and I would pay the difference and they said no
I experienced the worst customer service of my life with Stubhub*** ** from the ** office was rude, unprofessional, and talked over me while I was explaining my situationHe provided no helpful insight, and I had to wait upwards of minutes to even be connected with him (I asked for a supervisor)According to *** because of their flawed system, I am being penalizedI will never do business with them again
I've purchased a ticket by mistake and tried to cancel in less than an hour after I purchased, they don't allow it, don't let me contact seller, and send tickets days before the even so I can't resell easilyThat is awful
I purchased tickets to * *** *** game on 8/24/through StubHubI selected tickets and proceeded to check outThe total cost was shown as $and changeAs I was keying in personal information to purchase tickets the price updated to be $and change (increased $for no apparent reason)I purchased the tickets and immediately called to gain an understanding of the change in price during checkoutThe representative I spoke with indicated the Seller had changed the price while I was trying to purchase the tickets so it was a "misinterpretation" on my partThen indicated we received a discount of $overallI questioned why a discount would cause the price to increase $An increase in price is not a discount and if said "discount" caused the price to increase, I was not interested in the discountAfter spending several minutes on the phone, StubHub agreed to pull the session of the call to see exactly what happened and I would receive a call back (provid
I recently sold some Cubs tickets for a game my family couldn't attendI sold a set of using the website and since it was a MLB game, it required me to enter the barcodes into the system to get them listed These tickets sold and I was given the money quickly (Despite the huge fee -- although explained -- they charge) So I went back to sell more tickets to the same game (I had bought and people couldn't go) I did this through the App and I was again required to submit the barcode to list them Problem is this time is that it didn't save the barcodes and I was getting emails to say, make sure you enter the barcode Since I had done the same process and saw a result that worked, I assumed it had my barcode and it was an email issue My mistake I guess because the day of the game, they cancelled my sale, charged me for not delivering and I wasn't able to subsequently able to sell them They said that I never went back into the system to enter the barcodesAfter an hour on the phone and a lengthy twitter DM conversation, I wasn't able to get an answer I was told they would forward it to the "tech" department and they'd get back to me Its been days and I have the charge on my CC, no response from Stub Hub and I still ate the cost of tickets I never used!!
I am having a problem with StubHubI purchased tickets a couple of months ago for a show, but we ended up selling the tickets through StubHub in JuneI have the confirmation e-mail of the sale and of the payment to me for the ticketsPer StubHub policy, the seller only gets paid once the buyer confirms receipt of the ticketsI received that confirmation on June On the day of the concert, July 14, I received an e-mail saying that because I had not in fact delivered the tickets to the buyer, StubHub was reversing the saleThey have now charged me $for the tickets and another $as a penaltyMy long telephone conversation with StubHub on the 14th led nowhere, they were not helpfulI have confirmation that StubHub paid me once the transfer was completed, their e-mail saying I didn't deliver the tickets, and confirmation from *** of the transfer of the ticketsI look forward to your help
Buyer beware if Stubhub issues you new tickets for problems at an event they will come after you for the price of all the tickets even if it was not your faultStubhub came after me for the cost of concert tickets based on an error of the ticket scanner person working at *** *** *** *** concert on June 2- who scanned my original ticket and told me it was invalidStub hubs customer service said they were doing me a favor by not charging me for tickets because it’s was my fault the tickets were not scanned correctly
I was not let into the event for a ticket purchased from StubhubTickets were deemed already used or "invalid" by the person scanning the tickets to allow me into the event by the venue and confirmed by the venueStubhub claims the tickets were valid and the situation is not under their 'FanProtect Guarantee'They are claiming that the evidence they have does not provide sufficient information to authorize my claim and refund me, but I was at the venue and denied by the venue myself
I purchased five tickets from Stub HubAfter receiving the tickets I noticed that the tickets can only be used by current Ohio State studentsThe ticket clearly states (Valid Ohio State ID required)I am not a current studentIf I would have know this fact, I would have never purchased these ticketsStub Hub clearly state their 100% CUSTOMER SATISFACTION GUARANTEE on their web siteI have attempted on numerous occasions to resolve this issueStub Hub has refused to work with me to resolve this situationI have contacted Ohio State University, concerning this matter and I was told that students are NOT allowed to resale their tickets to ticket brokersI feel that Stub Hub is being unethical, selling student tickets to the general publicMy purchase number is ***
Im the seller in SG, sold my ticket at Stubhub for amount of $The event taken place at 8th Jan But I yet to receive my paymentStubhub claimed they have paid to meWhen I raise the question to my bank, bank said there is no incoming transactionBank mentioned if Stubhub can provide the MTSwift transaction detailsThey will be able to check from MTBecause MTis a proof of international money transferWhen I asked Stubhub customer service, they mention finance team will provide the proofBut since months passedNo one from Stubhub contacted me and provide the proofEvery two weeks I asked customer service, they only have one standard reply that their finance team will get back to me
I bought two tickets for camping and general admission to the *** at the *** ***Stub hub sent me two camping only passes that said they were not valid unless accompanied with a general admission passI called customer service and they initially told me there was nothing they could doI had to prove to them on the website what I had purchasedThey finally after an hour gave me my money back Totally terrible experience and terrible customer service Wasted hours of my life I'll never get backDo yourself a favor and avoid this company
Absolutely awfulI use Revdex.com to get information on businesses but never have I left a negative comment about oneHaving an absolutely horrible experience with Stubhub just to find that I'm in the majority of people who are going through the same thingI've shopped with Stubhub many times before, with issues, but none as extreme as my most recentI have to relocate for work and will be relocating the same time as the game I'm supposed to be going toI called as soon as I knew to let them knowI was told a refund was impossible and I was responsible for selling the tickets on my ownThe woman I worked with was extremely short and after I asked if there was by any chance a supervisor I could speak with, laughed, and put me on holdThe next gentleman proceeded to interrupt and talk over me countless timesTold me it's impossible to do a refund except for if the event is canceled or the seller doesn't give the tickets (which means its possible but anyways)I asked what if someone passed away or a baby is being bornHe told me well they are allowed to do refunds out of compassion for a customer.....I'm being relocated for work and having to move miles across the country...he proceeded to tell me over and over that its not their fault if I make a mistake or just don't want to go to the game...not having any options at this point I had to sell my tickets and hope they sell before the 12th of NovemberIn order to do so I had to supply them with all of my bank account information which made me extremely uncomfortableHe told me I could just sell them and get all my money back that wayWhat's even better, is I have to sell the tickets for more than I purchased them for to even come close to getting my money back because I don't get the taxes and fees backI asked that I have to still be out money because of this to which he said yes and that's just how they do business while laughing and saying I don't know what to tell youI had hockey games I was going to this year and football games next yearWhatever the loss would have been to give me a refund I'm sure it's not close to what losing that business is plus all of the other people they've pissed offI will NEVER do business with them againAbsolutely, hands down, the WORST customer service I have ever experiencedI'm appalled that they are allowed to work this way and treat customers so poorlyPLEASE do yourself a HUGE favor and go elsewhere or you will incur the same nightmarish headache or worse loss of a lot of money with not help or aid in sight
Ordered a parking pass two weeks before the event and received confirmation of the order and was chargedTracked the order online which said the mailing label had been created and to expect my tickets from UPS on a given dateTickets never arrivedWhen I contacted StubHub about not receiving my pass they checked with the seller and that the pass was no availableNow it is too late to get a replacement pass, which were available the day before and even for a lower price, because I had not contacted them in timeI have no way of knowing I would not get the pass until after the delivery date had passedWhy did they not contact me when the pass was not shipped at least hours before it was deliveredThe agent was polite but kept giving me the excuse that they could not control the seller although their website showed the UPS symbol, stated "We Are On It", and "Delivered by UPS" on the date shownExtremely poor performance and appears fraudulent since they have the capability of electronically tracking everything but the sellers delivery
Terrible company with terrible customer serviceMy tickets never made it to me so they found me replacement ticketsHowever, the replacement tickets were in pdf form so I had to print them the day of the gameThe lady on the phone told me they could not contact the seller to try and send them soonerShe told me "go to a public library and print them"I am traveling for an event and I need to find a public library so I can print my tickets out? Really? She could have cared less
Ordered seats, received tickets to worse seats in wrong sectionStubhub's only recourse was providing me with seats in the same section, rows worse than what I paid forZero additional compensationTo add to it, they pushed through an additional order that was also listed in the wrong section! So they paid sellers and charged me the same amount I agreed to pay for better seats - all one day before the eventBad for customers, good for sellers (due to the company's incompetence)!
Hi there, I posted tickets for a concert for sale on Stub Hub's site in *** of this yearApproximately two weeks later that time, I changed my mind and decided not to use them for the resale and removed the ticketsIn ***, I received an email from them saying the tickets were soldI knew this wasn't possible so I called them and spoke to one of their customer service agent who confirmed with me that the tickets were NOT listed for saleI asked her to kindly double check and she said they were not listed for saleThinking everything was find, I thanked her and hung upLast week, I received another e-mail saying that I owe Stub Hub **% of the ticket prices (which equals $***) and that of I don't make payment arrangements, they will send the bill to collectionsI called in again and their agent said the tickets WERE on the site and they did indeed sellI shared my confusion and frustration with the new agent and she said there wasn't anything she could do regarding the payme
I was comparing prices on stubhub and when I wen to swipe up he app froze while I was swiping up then made me make a purchase I didn’t want to I contacted customer service and they told me I’m not protected as a buyer and it’s not fair I contacted them less then minutes of purchasing
I had listed tickets for sale at $eachI received an email that the tickets sold for $eachStubhub is sticking by their sale and forcing me to deliver or have me pay a 40% penaltyThey claim that I changed the price, which I did notTotal ripoff
Stubhub has charged me $in the form of an illegal liquidated damages clauseI listed tickets for sale on their websiteI forgot to remove them when they became unavailable and were soldI advised stubhub that I did not have the tickets anymoreThey advised that they would replace the tickets for the buyer and may charge me a feeThey then found the buyer replacement tickets for a lower price than what I had been selling mine forThus the buyer got a better bargainNonetheless, stubhub charged me $representing the cost of the replacement tickets (rather than the difference between the tickets purchased by the buyer and the price my ticket were listed for had the buyer had to pay more for replacement tickets)In essence, everyone was made whole again but stubhub is charging me a penaltyThis is an illegal and unenforceable liquidated damages clause
My daughter never received tickets to a buffalo bills gameshe spent an entire first quarterif the game calling stub hub and staying on hold to report it and they said they would call back in hoursWe called back after that since they did not call and they have put us on hold for almost an hour now not letting us talk to a supervisor or have resolutionWe are being charged $for something we did not receive and even though we have done everything as protocol
I purchased SEASON tickets for the ** ***, however the pre season was left out of the tickets package which was not specified.I spoke with Customer Service timesTwice via chat, and once via phone callThe first time on chat the person was very nice and told me that the language in the ad was very misleading and that they would contact the customer via email (because their mailbox on their voicemail was full) and would get back to me in hrsWhen they did not get back to me, I contacted them again via chatThis person was unwilling to do anything, so I closed the chat and called customer serviceThey stated that they only facilitate the sale, and that they are not responsible for anythingI asked if they could just exchange them for a full season and I would pay the difference and they said no
I experienced the worst customer service of my life with Stubhub*** ** from the ** office was rude, unprofessional, and talked over me while I was explaining my situationHe provided no helpful insight, and I had to wait upwards of minutes to even be connected with him (I asked for a supervisor)According to *** because of their flawed system, I am being penalizedI will never do business with them again