I sell tickets via StubhubI buy tickets directly from vendors like *** *** *** and resell via ***I bought tickets for an event *** *** *** concert event date June 24, at *** *** *** Amphitheater directly from *** in March and May and I sold those tickets via Stubhub*** cancelled my tickets last minute without any notificationsThis resulted in fans not allowed into venue and resulting "Denied Entry claims" by buyers who bought tickets via Stubhub sold by meStubhub is charging more than 100% penalty fee as punitive charges which is extremely highIt is not disclosed with proof how much compensation was actually payed out to affected buyers by StubhubFor Stubhub order number *** my payout amount was $and Stubhub is charging me a total of $which includes punitive penalty fee of $As you can see punitive penalty fee is % the amount of my payoutThis kind of charges are part of unethical business practices that big
$worth of *** ** *** *** *** tickets were falsely advertised on StubHubObstructed views for these seats that are listed on the ***r*** webpage were not disclosed during ticket transaction on StubHub***When StubHub was notified via telephone, they indicated if the school itself considered these obstructed view tickets, then a refund would in fact be issuedBoth myself and the representative located the information on the ***r website, yet suddenly they were not able to issue a refund until it was verified with the universityNot sure how much more verification you need if the information is clearly listed on the *** ** ** athletics pageI requested an immediate refund so I could purchase tickets in a different area and was told I'd be contacted once the case if reviewedThe refund should have been issued immediately after confirmation that University indicated the seats were obstructed
On *** I listed *** concert tickets for $*** for two tickets for sale on Stubhub for *** in ***However when I listed my tickets I put the wrong date of ***All within a half hour time I corrected the problem to put the correct dateIn the meantime I received a call advising me of this alsoI advised the representative that I had fixed this and he advised that this was ok and a little while later I was charged $***I then contacted Stubhub at *** to resolve this issue and was told that my tickets were sold and they charged me on my debit/bank card for the tickets that I was sellingI then told them this was wrong and was told they would have to file a dispute to be reviewedI told them this transaction was not authorized by me and I was told they would review this and he would mark it as a rush and it should not be a problem for me to get my money back as this amount wiped out my checking accountI then put in a dispute with my bank and they wer
We bought two tickets to a concert for $The day of the concert we went online to print the tickets, but there were no tickets in our inboxWe called StubHub to see what happenedThey said a mobile ticket was issued to the email on fileWe explained to them that there was no email with the mobile tickets and asked for a replacementThey said they couldn't give us a replacement ticket because a mobile ticket was issued alreadyThey said they didWe said they didn'tAnyway, they need a better system so that customers are ensured delivery of a product they paid forI'm sure we're not the only ones that this has happened to before
I tried to help a friend sell his season tickets to the Texas Rangers Capital One Club for July 4thStubhub claimed I listed and sold the tickets twice and since I couldn't produce the tickets for the second sale, I would be charged 40% of sales price or $ I told them I couldn't produce the tickets because they had already sold themIn order to sell them, you have to the barcodesThe tickets were in a safety deposit box at my friend's bank in *** * *** * *** ** *** *** some miles awayThere is a record at bank of when he accessed his safety deposit boxStubhub said I gave them barcodes some days prior to him getting them out of safety deposit box at bankHow did they get barcodes? The original tickets were sold on 6/26/That was day I received first email of saleThey claim it was done on 6/27/Irregardless, I received another email July 1, requesting barcodes for the ticketsI was confused, but sent request to my friend for barcodesMonday July 2, 2018, he sent me email with pictures of ticketsI attempted to send them to stubhub, at which time I was informed that those tickets had already been sold and my account, through my credit card on file, would be charged $I attempted to resolve this three separate times with stubhub to no availA well orchestrated plan to con seller out of moneyThey charge 10% to sell your tickets, yet actual charges are 28%, by their own admissionIn addition, my card was charged $appseconds after my first phone call to stubhubEight days later, I still have not received the due my friend for the sale of his ticketsSeller bewareNeedless to say, I have cancelled my account with stubhub and will never do business with this shady company againAfter reading reviews about stubhub, I am not the only one to be scammed by themSomething needs to be done to curtail their unscrupulous practicesMaybe a class action suit is in orderRead less
I bought two Lana Del Rey San Francisco tour tickets on Stubhub on 8/They just emailed me and had me call them today because there’s some issue with my orderI don’t check that email every day , glad I somehow did todayThen I spent an hour waiting on the phone for someone who can assist meThen the representative said unfortunately the seller couldn’t provide the tickets, and all tickets are sold out on their website already, all they can do is to refund me the money and give me a 10% off coupon that I can use within a yearI purchased the tickets on 8/20, it’s Saturday, 9/2, today, and the concert is next Tuesday, 9/Now I have to purchase that on the site I usually buy resale tickets again with an additional $Since it’s to close to the concert, the ticket won’t be delivered to my place, I will have to pick them up myself (please pray for me I will get them without any troubles)Of course I am extremely upset because it is absolutely unacceptable and ridiculousWhat if I can’t even buy any tickets at this moment and I have been waiting for this for so long? Can A full refund make up for this and fix their reputation? Stubhub said they will give me the tickets regardless the price difference if they weren’t all sold out on their websiteOh yes? How about you buy the tickets from others and give them to me? I heard you guys charge sellers a lot of money for penalties? And then the 10%off coupon went from 10%off to $off for next purchase (maybe it’s based on my order which was worth about $Yeah I know, who cares? Just want to point out how careful they are with their money though)Would I use their service again just for that $if they suck like this? And put myself at risk of not being able to make it to the concert I want or I will have to pay $or more afterward? A lot of people told me to try Stubhub, so I didNow I am just extremely disappointed and frustrated
This ticket company StubHub has violated their charge policy regarding selling of ticketThe ticket price was $***, and since StubHub did not accept a "Credit-Card entry" ticket for Adele concert, this company charged my debit card $***, even though their policy clearly states that they can only charge 20% off the ticket price (20% off $*** should be $***, instead of $***)StubHub refused my dispute, and only provided refund of $*** insteadI have also sent my charge dispute directly to StubHub, and they still could not provide me the breakdown of the fees they charged to cancellation of the salePer their policy (clearly stated on their website), a cancellation of sale should be charged 20% of the ticket priceThe ticket price was $***, so 20% should be $***, instead of the $*** that they charged! This charge by StubHub was clearly illegal and violated their policy (stated on their website)I've also provided StubHub with proof that the ticket was available along with my dispute
We bought tickets for the Boston Celtics vs Orlando Magic game on January 21, The tickets were mobile electronic and would not scan at the gate, and we were unable to use the tickets due to thisThe tickets we purchased did not work therefor contacted Stub Hub numerous times and they are refusing to pay us backWe need this resolved as it is over $
Stubhub is charging me $*** for canceling the sale of tickets, which sold on their website for $***When I initially canceled this sale, I was told on their website they would be charging me 20% of the sale price for canceling11/29/**: Tickets Sold on Stubhub for $*** 12/1/**-12/6/**: I canceled the sale of my $*** tickets that had sold (more on this below) for what Stubhub told me would be a 20% penalty fee3/26/** - months later, stubhub sends me an email that they decided to charge me $*** for thisI've reached out to Stubhub and they have failed to acknowledge one very serious issue that occurs regularly on their website and mobile app - when you sell on their website, sometimes their listings randomly do not show upOn the day the tickets sold, I was on Stubhub's website revising prices on all of my tickets, all dayThese tickets in question were not showing up under my listings and I assumed I never listed the tickets to begin with (I'm a season ticket holder with do
I sold two tickets on StubHub and they were for a venue called City WineryThis venue only provides mobile tickets, or you just tell them you name at the doorWell, StubHub doesn't allow for you to give names, so I uploaded the mobile tickets as a PDFThis is exactly what the StubHub rep told me to do when I chatted with them after the tickets soldI uploaded them, got a confirmation email, and never heard anything elseI went to PayPal to check to see if my funds had come in, and they had notSo I checked with StubHubThey said they buyer didn't accept the tickets and canceled the sale, but StubHub never informed me of thisThere was no email from them in my junk folder or in my deleted folderthey absolutely did not inform me of this changeI'm furious because I could have gone to the show myself, and not thrown away the $money that I spent on the ticketsI asked for them to pay me the money owed to my PayPal and the supervisor, ***, gave me a firm "no," and was defensive and had a sour with meThere were a lot of condescending phrases like, "I'm sorry you feel that way." There was never any admission to anything being off or wrong about this processThey refunded a $charge that I *didn't even know* was charged to me (again, they never informed me), but that doesn't make up for the lost $The way they conduct business seems shady and dishonest and this will be the last time I buy or sell through them
I purchased tickets to a concert where the artist came on stage for less than one song and walked offApparently stubhub stands that this is a partial performance and will not refund ticketspercent a jokeWill NEVER USE OR RECOMMEND THEM AGAIN!
Do NOT ever buy tickets on Stubhub for concerts out of townWe are from San Diego, bought tickets for Bruno Mars July concert in Las VegasUpon entering T Mobile Arena we were denied access and told to go to the box officeWe were then told the tickets were cancelledThis trip cost us plenty of money that we save starting back in December when we purchased the ticketsWe took a day off of work, we had the hotel expense, we also rented a carI will NEVER purchase to tickets for out of town concerts from Stubhub again
Stub Hubwell my experience was terrible Trying to order tickets for the Milwaukee brewer game using the *** code I used my Visa card and used the code then checked out and the code wasn't used I took screen shots of the entire transaction showing what I did cause I figured they'd screw me Turns out they did They said even though I used my Visa card and used the code I didn't click VISA check out button instead of buy tickets (which VISA checkout button was not an option I have screenshots) I am and have been using technology my whole life WTF are they doing Just use Ticketmaster and save yourself the frustration and headaches of this garbage company
I recently listed and sold tickets for *** on *** for *** 15, ***I received an email last *** (*** *) that the buyer received their tickets and I would receive payment for them, but it may take up to business daysI had not received payment as of this morning (6th business day), so I called to speak to a supervisorThe supervisor, Michael, told me that *** is a "pay after" event, meaning, I would not receive payment until after the event takes placeI told him that was not explained when I listed the tickets, and the email I received last week stated I would be paid within business daysI asked him to cancel the sale, I would attempt to sell them elsewhereHe informed me that if I did that, I would be charged 40% of the sale price ($***)I asked to speak to someone above him, he refused, telling me that no one at StubHub has the ability to waive that fee
I purchased season tickets from StubHub *** *** for a very good price, but StubHub cancelled my order with no notice/optionsI was suspicious of the deal being too good to be true, so right after I purchased the tickets I chatted with an agent of theirs who assured me should their third party seller fail to fulfill the tickets they would give me a refund or comparable ticketsI even said these tickets are much cheaper, will I still get the option of comparable ticketsI was never granted the option for comparable tickets and after numerous chats and phone calls they are only willing to give me a refund, not the comparable ticketsThey allege there are no comparable tickets, but I have seen multiple less desirable season tickets listed for this teamStubHub simply refuses to offer the tickets due to a price differential despite their agent and website saying they wouldWhat has gotten even more concerning throughout my experience with StubHub is one agent shared wi
I purchased tickets on StubHub, as I have done in the past, without issue I was not going to be able to print them off for a couple of months, but that seemed ok at the time I purchased, they took my money immediately, tickets available for print in a few months (but before my event)A few weeks later I realized I would not be able to attend due to a scheduling conflict, so I accepted that I would lose money and just sell the tickets The goal was to get some of my money back and move past the event all togetherMy tickets sold in two days, great news.....and then I found out I would not receive payment for three months, because I originally purchased .pdf tickets Something I was not aware of when I purchased or when I sold StubHub bills immediately, pays laterI learned this during a "customer service" chat online I was informed that I had to wait to receive the .pdf, then send it, before I could get my money, even though it was all supposed to take place via StubHubAfter learning this and voicing my frustration in the "customer service" chat, I let them know I would be filing a complaint with the Revdex.com I was then informed that it was within my rights, but my StubHub account would be deactivatedThis is where it became even more frustrating and confusingI told the representative that they could not do that, because apparently I had to have an account to be able to transfer the tickets They THEN informed me that it was not required, because they could ensure the buyer received tickets if I "refused to send" (which I never once stated or even considered doing)So StubHub confirmed that they do not have to wait for me to do anything They confirmed that their system is fully capable of doing it without me and ensuring the customer receives their tickets on time......but I still have to wait months for my money from selling tickets that I purchased ON STUBUHBTo top it all off, the StubHub rep informed me that I would be waiting for my money and disconnected abruptly, similar to hanging up on a frustrated customer on the phoneTerrible experience from a former StubHub customer
I purchased tickets from StubHub who own (***) for a game played in *** *** ** *** that was played on Sunday, May 13thThe tickets that I received for the game were provided electronically and did not open therefore we could not attend the gameI called, emailed, chatted with people from the company and they still would not refund me or help me
I placed Order No***I was not able to download the ticketsI called customer service for helpI was not helpedI placed Order No***I was not able to download the ticketsI called customer service for helpI was not helpedTheir customer service told me I'd have to download the tickets a few hours before the game, then print themI told them I am traveling and will not have access to a printer within a few hours from the gameThey told me I can sell the tickets through there service at a feeI will never buy from them againI want them to refund my money $or mail me the tickets a few days before the gameThey are wasting my timePoor customer service
I purchase concert tickets often, usually through vividUnfortunately, this time I used stubhub for the Classic East concert After the online purchase, I was contacted by Stubhub to say the tickets would be on day UPS which was acceptable since the delivery would be before our flight date
The next day Stubhub called to say the seller didn't make the UPS drop off so Stubhub would e-mail me printable ticketsThen the next day they called and said the replacement tickets would be available at will call the day of the event But, now my tickets are in section 113, not like I purchased Obviously is significantly farther from the stage Stubhub said it was the best they could do
Lessons learned: don't use Stubhub and purchase only downloadable tickets
I purchased two SECOND ROW tickets to a concert in*** ** last Saturday nightI get to the venue and people were sitting in my seatsThey had the exact same tickets I didIt turns out the StubHub Seller sold the SAME tickets on another third party siteThe tickets were over*** eachI was unable to use my tickets and the manager of the venue could not do anything since I didn't purchase the tickets through ticketmasterExtremely frustrated and disappointed
I sell tickets via StubhubI buy tickets directly from vendors like *** *** *** and resell via ***I bought tickets for an event *** *** *** concert event date June 24, at *** *** *** Amphitheater directly from *** in March and May and I sold those tickets via Stubhub*** cancelled my tickets last minute without any notificationsThis resulted in fans not allowed into venue and resulting "Denied Entry claims" by buyers who bought tickets via Stubhub sold by meStubhub is charging more than 100% penalty fee as punitive charges which is extremely highIt is not disclosed with proof how much compensation was actually payed out to affected buyers by StubhubFor Stubhub order number *** my payout amount was $and Stubhub is charging me a total of $which includes punitive penalty fee of $As you can see punitive penalty fee is % the amount of my payoutThis kind of charges are part of unethical business practices that big
$worth of *** ** *** *** *** tickets were falsely advertised on StubHubObstructed views for these seats that are listed on the ***r*** webpage were not disclosed during ticket transaction on StubHub***When StubHub was notified via telephone, they indicated if the school itself considered these obstructed view tickets, then a refund would in fact be issuedBoth myself and the representative located the information on the ***r website, yet suddenly they were not able to issue a refund until it was verified with the universityNot sure how much more verification you need if the information is clearly listed on the *** ** ** athletics pageI requested an immediate refund so I could purchase tickets in a different area and was told I'd be contacted once the case if reviewedThe refund should have been issued immediately after confirmation that University indicated the seats were obstructed
On *** I listed *** concert tickets for $*** for two tickets for sale on Stubhub for *** in ***However when I listed my tickets I put the wrong date of ***All within a half hour time I corrected the problem to put the correct dateIn the meantime I received a call advising me of this alsoI advised the representative that I had fixed this and he advised that this was ok and a little while later I was charged $***I then contacted Stubhub at *** to resolve this issue and was told that my tickets were sold and they charged me on my debit/bank card for the tickets that I was sellingI then told them this was wrong and was told they would have to file a dispute to be reviewedI told them this transaction was not authorized by me and I was told they would review this and he would mark it as a rush and it should not be a problem for me to get my money back as this amount wiped out my checking accountI then put in a dispute with my bank and they wer
We bought two tickets to a concert for $The day of the concert we went online to print the tickets, but there were no tickets in our inboxWe called StubHub to see what happenedThey said a mobile ticket was issued to the email on fileWe explained to them that there was no email with the mobile tickets and asked for a replacementThey said they couldn't give us a replacement ticket because a mobile ticket was issued alreadyThey said they didWe said they didn'tAnyway, they need a better system so that customers are ensured delivery of a product they paid forI'm sure we're not the only ones that this has happened to before
I tried to help a friend sell his season tickets to the Texas Rangers Capital One Club for July 4thStubhub claimed I listed and sold the tickets twice and since I couldn't produce the tickets for the second sale, I would be charged 40% of sales price or $ I told them I couldn't produce the tickets because they had already sold themIn order to sell them, you have to the barcodesThe tickets were in a safety deposit box at my friend's bank in *** * *** * *** ** *** *** some miles awayThere is a record at bank of when he accessed his safety deposit boxStubhub said I gave them barcodes some days prior to him getting them out of safety deposit box at bankHow did they get barcodes? The original tickets were sold on 6/26/That was day I received first email of saleThey claim it was done on 6/27/Irregardless, I received another email July 1, requesting barcodes for the ticketsI was confused, but sent request to my friend for barcodesMonday July 2, 2018, he sent me email with pictures of ticketsI attempted to send them to stubhub, at which time I was informed that those tickets had already been sold and my account, through my credit card on file, would be charged $I attempted to resolve this three separate times with stubhub to no availA well orchestrated plan to con seller out of moneyThey charge 10% to sell your tickets, yet actual charges are 28%, by their own admissionIn addition, my card was charged $appseconds after my first phone call to stubhubEight days later, I still have not received the due my friend for the sale of his ticketsSeller bewareNeedless to say, I have cancelled my account with stubhub and will never do business with this shady company againAfter reading reviews about stubhub, I am not the only one to be scammed by themSomething needs to be done to curtail their unscrupulous practicesMaybe a class action suit is in orderRead less
I bought two Lana Del Rey San Francisco tour tickets on Stubhub on 8/They just emailed me and had me call them today because there’s some issue with my orderI don’t check that email every day , glad I somehow did todayThen I spent an hour waiting on the phone for someone who can assist meThen the representative said unfortunately the seller couldn’t provide the tickets, and all tickets are sold out on their website already, all they can do is to refund me the money and give me a 10% off coupon that I can use within a yearI purchased the tickets on 8/20, it’s Saturday, 9/2, today, and the concert is next Tuesday, 9/Now I have to purchase that on the site I usually buy resale tickets again with an additional $Since it’s to close to the concert, the ticket won’t be delivered to my place, I will have to pick them up myself (please pray for me I will get them without any troubles)Of course I am extremely upset because it is absolutely unacceptable and ridiculousWhat if I can’t even buy any tickets at this moment and I have been waiting for this for so long? Can A full refund make up for this and fix their reputation? Stubhub said they will give me the tickets regardless the price difference if they weren’t all sold out on their websiteOh yes? How about you buy the tickets from others and give them to me? I heard you guys charge sellers a lot of money for penalties? And then the 10%off coupon went from 10%off to $off for next purchase (maybe it’s based on my order which was worth about $Yeah I know, who cares? Just want to point out how careful they are with their money though)Would I use their service again just for that $if they suck like this? And put myself at risk of not being able to make it to the concert I want or I will have to pay $or more afterward? A lot of people told me to try Stubhub, so I didNow I am just extremely disappointed and frustrated
This ticket company StubHub has violated their charge policy regarding selling of ticketThe ticket price was $***, and since StubHub did not accept a "Credit-Card entry" ticket for Adele concert, this company charged my debit card $***, even though their policy clearly states that they can only charge 20% off the ticket price (20% off $*** should be $***, instead of $***)StubHub refused my dispute, and only provided refund of $*** insteadI have also sent my charge dispute directly to StubHub, and they still could not provide me the breakdown of the fees they charged to cancellation of the salePer their policy (clearly stated on their website), a cancellation of sale should be charged 20% of the ticket priceThe ticket price was $***, so 20% should be $***, instead of the $*** that they charged! This charge by StubHub was clearly illegal and violated their policy (stated on their website)I've also provided StubHub with proof that the ticket was available along with my dispute
We bought tickets for the Boston Celtics vs Orlando Magic game on January 21, The tickets were mobile electronic and would not scan at the gate, and we were unable to use the tickets due to thisThe tickets we purchased did not work therefor contacted Stub Hub numerous times and they are refusing to pay us backWe need this resolved as it is over $
Stubhub is charging me $*** for canceling the sale of tickets, which sold on their website for $***When I initially canceled this sale, I was told on their website they would be charging me 20% of the sale price for canceling11/29/**: Tickets Sold on Stubhub for $*** 12/1/**-12/6/**: I canceled the sale of my $*** tickets that had sold (more on this below) for what Stubhub told me would be a 20% penalty fee3/26/** - months later, stubhub sends me an email that they decided to charge me $*** for thisI've reached out to Stubhub and they have failed to acknowledge one very serious issue that occurs regularly on their website and mobile app - when you sell on their website, sometimes their listings randomly do not show upOn the day the tickets sold, I was on Stubhub's website revising prices on all of my tickets, all dayThese tickets in question were not showing up under my listings and I assumed I never listed the tickets to begin with (I'm a season ticket holder with do
I sold two tickets on StubHub and they were for a venue called City WineryThis venue only provides mobile tickets, or you just tell them you name at the doorWell, StubHub doesn't allow for you to give names, so I uploaded the mobile tickets as a PDFThis is exactly what the StubHub rep told me to do when I chatted with them after the tickets soldI uploaded them, got a confirmation email, and never heard anything elseI went to PayPal to check to see if my funds had come in, and they had notSo I checked with StubHubThey said they buyer didn't accept the tickets and canceled the sale, but StubHub never informed me of thisThere was no email from them in my junk folder or in my deleted folderthey absolutely did not inform me of this changeI'm furious because I could have gone to the show myself, and not thrown away the $money that I spent on the ticketsI asked for them to pay me the money owed to my PayPal and the supervisor, ***, gave me a firm "no," and was defensive and had a sour with meThere were a lot of condescending phrases like, "I'm sorry you feel that way." There was never any admission to anything being off or wrong about this processThey refunded a $charge that I *didn't even know* was charged to me (again, they never informed me), but that doesn't make up for the lost $The way they conduct business seems shady and dishonest and this will be the last time I buy or sell through them
I purchased tickets to a concert where the artist came on stage for less than one song and walked offApparently stubhub stands that this is a partial performance and will not refund ticketspercent a jokeWill NEVER USE OR RECOMMEND THEM AGAIN!
Do NOT ever buy tickets on Stubhub for concerts out of townWe are from San Diego, bought tickets for Bruno Mars July concert in Las VegasUpon entering T Mobile Arena we were denied access and told to go to the box officeWe were then told the tickets were cancelledThis trip cost us plenty of money that we save starting back in December when we purchased the ticketsWe took a day off of work, we had the hotel expense, we also rented a carI will NEVER purchase to tickets for out of town concerts from Stubhub again
Stub Hubwell my experience was terrible Trying to order tickets for the Milwaukee brewer game using the *** code I used my Visa card and used the code then checked out and the code wasn't used I took screen shots of the entire transaction showing what I did cause I figured they'd screw me Turns out they did They said even though I used my Visa card and used the code I didn't click VISA check out button instead of buy tickets (which VISA checkout button was not an option I have screenshots) I am and have been using technology my whole life WTF are they doing Just use Ticketmaster and save yourself the frustration and headaches of this garbage company
I recently listed and sold tickets for *** on *** for *** 15, ***I received an email last *** (*** *) that the buyer received their tickets and I would receive payment for them, but it may take up to business daysI had not received payment as of this morning (6th business day), so I called to speak to a supervisorThe supervisor, Michael, told me that *** is a "pay after" event, meaning, I would not receive payment until after the event takes placeI told him that was not explained when I listed the tickets, and the email I received last week stated I would be paid within business daysI asked him to cancel the sale, I would attempt to sell them elsewhereHe informed me that if I did that, I would be charged 40% of the sale price ($***)I asked to speak to someone above him, he refused, telling me that no one at StubHub has the ability to waive that fee
I purchased season tickets from StubHub *** *** for a very good price, but StubHub cancelled my order with no notice/optionsI was suspicious of the deal being too good to be true, so right after I purchased the tickets I chatted with an agent of theirs who assured me should their third party seller fail to fulfill the tickets they would give me a refund or comparable ticketsI even said these tickets are much cheaper, will I still get the option of comparable ticketsI was never granted the option for comparable tickets and after numerous chats and phone calls they are only willing to give me a refund, not the comparable ticketsThey allege there are no comparable tickets, but I have seen multiple less desirable season tickets listed for this teamStubHub simply refuses to offer the tickets due to a price differential despite their agent and website saying they wouldWhat has gotten even more concerning throughout my experience with StubHub is one agent shared wi
I purchased tickets on StubHub, as I have done in the past, without issue I was not going to be able to print them off for a couple of months, but that seemed ok at the time I purchased, they took my money immediately, tickets available for print in a few months (but before my event)A few weeks later I realized I would not be able to attend due to a scheduling conflict, so I accepted that I would lose money and just sell the tickets The goal was to get some of my money back and move past the event all togetherMy tickets sold in two days, great news.....and then I found out I would not receive payment for three months, because I originally purchased .pdf tickets Something I was not aware of when I purchased or when I sold StubHub bills immediately, pays laterI learned this during a "customer service" chat online I was informed that I had to wait to receive the .pdf, then send it, before I could get my money, even though it was all supposed to take place via StubHubAfter learning this and voicing my frustration in the "customer service" chat, I let them know I would be filing a complaint with the Revdex.com I was then informed that it was within my rights, but my StubHub account would be deactivatedThis is where it became even more frustrating and confusingI told the representative that they could not do that, because apparently I had to have an account to be able to transfer the tickets They THEN informed me that it was not required, because they could ensure the buyer received tickets if I "refused to send" (which I never once stated or even considered doing)So StubHub confirmed that they do not have to wait for me to do anything They confirmed that their system is fully capable of doing it without me and ensuring the customer receives their tickets on time......but I still have to wait months for my money from selling tickets that I purchased ON STUBUHBTo top it all off, the StubHub rep informed me that I would be waiting for my money and disconnected abruptly, similar to hanging up on a frustrated customer on the phoneTerrible experience from a former StubHub customer
I purchased tickets from StubHub who own (***) for a game played in *** *** ** *** that was played on Sunday, May 13thThe tickets that I received for the game were provided electronically and did not open therefore we could not attend the gameI called, emailed, chatted with people from the company and they still would not refund me or help me
I placed Order No***I was not able to download the ticketsI called customer service for helpI was not helpedI placed Order No***I was not able to download the ticketsI called customer service for helpI was not helpedTheir customer service told me I'd have to download the tickets a few hours before the game, then print themI told them I am traveling and will not have access to a printer within a few hours from the gameThey told me I can sell the tickets through there service at a feeI will never buy from them againI want them to refund my money $or mail me the tickets a few days before the gameThey are wasting my timePoor customer service
I purchase concert tickets often, usually through vividUnfortunately, this time I used stubhub for the Classic East concert After the online purchase, I was contacted by Stubhub to say the tickets would be on day UPS which was acceptable since the delivery would be before our flight date
The next day Stubhub called to say the seller didn't make the UPS drop off so Stubhub would e-mail me printable ticketsThen the next day they called and said the replacement tickets would be available at will call the day of the event But, now my tickets are in section 113, not like I purchased Obviously is significantly farther from the stage Stubhub said it was the best they could do
Lessons learned: don't use Stubhub and purchase only downloadable tickets
I purchased two SECOND ROW tickets to a concert in*** ** last Saturday nightI get to the venue and people were sitting in my seatsThey had the exact same tickets I didIt turns out the StubHub Seller sold the SAME tickets on another third party siteThe tickets were over*** eachI was unable to use my tickets and the manager of the venue could not do anything since I didn't purchase the tickets through ticketmasterExtremely frustrated and disappointed