$worth of *** ** *** *** *** tickets were falsely advertised on StubHubObstructed views for these seats that are listed on the ***r*** webpage were not disclosed during ticket transaction on StubHub***When StubHub was notified via telephone, they indicated if the school itself considered these obstructed view tickets, then a refund would in fact be issuedBoth myself and the representative located the information on the ***r website, yet suddenly they were not able to issue a refund until it was verified with the universityNot sure how much more verification you need if the information is clearly listed on the *** ** ** athletics pageI requested an immediate refund so I could purchase tickets in a different area and was told I'd be contacted once the case if reviewedThe refund should have been issued immediately after confirmation that University indicated the seats were obstructed
We bought two tickets to a concert for $The day of the concert we went online to print the tickets, but there were no tickets in our inboxWe called StubHub to see what happenedThey said a mobile ticket was issued to the email on fileWe explained to them that there was no email with the mobile tickets and asked for a replacementThey said they couldn't give us a replacement ticket because a mobile ticket was issued alreadyThey said they didWe said they didn'tAnyway, they need a better system so that customers are ensured delivery of a product they paid forI'm sure we're not the only ones that this has happened to before
My daughter posted concert tickets to sell on Stub HubWe were both first time usersShe listed the tickets to be sold at $per ticketWithin a couple of hours we were notified that the tickets sold for $per ticketWe immediately called Stub Hub to cancel the orderWe knew a mistake had been made because we listed the tickets for $a piece and had know idea how the price could have been loweredWe spoke first to *** then we spoke to *** ** (supervisor) who both told us they could see on their end that it was a user error on our end and we had clearly changed the ticket priceWe were also told if we cancelled the sale we would be charged 40% of the selling price which would be $totalWhen we hung up, I had my daughter pull up Stub Hub's website to see where we went wrongShe walked through the entire process of listing tickets and inputted the exact pricing as stated aboveMy daughter said she then clicked on the LISTING tabOn that page is a huge E
We bought tickets for the Boston Celtics vs Orlando Magic game on January 21, The tickets were mobile electronic and would not scan at the gate, and we were unable to use the tickets due to thisThe tickets we purchased did not work therefor contacted Stub Hub numerous times and they are refusing to pay us backWe need this resolved as it is over $
Recently purchased tickets at Stubhub*** and then proceeded to sell those tickets on Stubhub* I received emails confirming the sale, resale, payment, and completion of the transactionLater Stubhub called and said their had been a problem, They asked me to search through emails they sent and log into websites, which I didThey apologized for the inconvenienceMinutes later there was a flagged transaction on my credit card account as StubHub tried to bill me for the tickets I just soldThis was never mentioned on the call and I was just trying to help outNow I'm receiving threatening emails and calls from Stubhub demanding I pay them for reasons that aren't entirely clear to me
On *** I listed *** concert tickets for $*** for two tickets for sale on Stubhub for *** in ***However when I listed my tickets I put the wrong date of ***All within a half hour time I corrected the problem to put the correct dateIn the meantime I received a call advising me of this alsoI advised the representative that I had fixed this and he advised that this was ok and a little while later I was charged $***I then contacted Stubhub at *** to resolve this issue and was told that my tickets were sold and they charged me on my debit/bank card for the tickets that I was sellingI then told them this was wrong and was told they would have to file a dispute to be reviewedI told them this transaction was not authorized by me and I was told they would review this and he would mark it as a rush and it should not be a problem for me to get my money back as this amount wiped out my checking accountI then put in a dispute with my bank and they wer
Stubhub is charging me $*** for canceling the sale of tickets, which sold on their website for $***When I initially canceled this sale, I was told on their website they would be charging me 20% of the sale price for canceling11/29/**: Tickets Sold on Stubhub for $*** 12/1/**-12/6/**: I canceled the sale of my $*** tickets that had sold (more on this below) for what Stubhub told me would be a 20% penalty fee3/26/** - months later, stubhub sends me an email that they decided to charge me $*** for thisI've reached out to Stubhub and they have failed to acknowledge one very serious issue that occurs regularly on their website and mobile app - when you sell on their website, sometimes their listings randomly do not show upOn the day the tickets sold, I was on Stubhub's website revising prices on all of my tickets, all dayThese tickets in question were not showing up under my listings and I assumed I never listed the tickets to begin with (I'm a season ticket holder with do
I purchased tickets to a concert where the artist came on stage for less than one song and walked offApparently stubhub stands that this is a partial performance and will not refund ticketspercent a jokeWill NEVER USE OR RECOMMEND THEM AGAIN!
I bought two Lana Del Rey San Francisco tour tickets on Stubhub on 8/They just emailed me and had me call them today because there’s some issue with my orderI don’t check that email every day , glad I somehow did todayThen I spent an hour waiting on the phone for someone who can assist meThen the representative said unfortunately the seller couldn’t provide the tickets, and all tickets are sold out on their website already, all they can do is to refund me the money and give me a 10% off coupon that I can use within a yearI purchased the tickets on 8/20, it’s Saturday, 9/2, today, and the concert is next Tuesday, 9/Now I have to purchase that on the site I usually buy resale tickets again with an additional $Since it’s to close to the concert, the ticket won’t be delivered to my place, I will have to pick them up myself (please pray for me I will get them without any troubles)Of course I am extremely upset because it is absolutely unacceptable and ridiculousWhat if I can’t even buy any tickets at this moment and I have been waiting for this for so long? Can A full refund make up for this and fix their reputation? Stubhub said they will give me the tickets regardless the price difference if they weren’t all sold out on their websiteOh yes? How about you buy the tickets from others and give them to me? I heard you guys charge sellers a lot of money for penalties? And then the 10%off coupon went from 10%off to $off for next purchase (maybe it’s based on my order which was worth about $Yeah I know, who cares? Just want to point out how careful they are with their money though)Would I use their service again just for that $if they suck like this? And put myself at risk of not being able to make it to the concert I want or I will have to pay $or more afterward? A lot of people told me to try Stubhub, so I didNow I am just extremely disappointed and frustrated
Do NOT ever buy tickets on Stubhub for concerts out of townWe are from San Diego, bought tickets for Bruno Mars July concert in Las VegasUpon entering T Mobile Arena we were denied access and told to go to the box officeWe were then told the tickets were cancelledThis trip cost us plenty of money that we save starting back in December when we purchased the ticketsWe took a day off of work, we had the hotel expense, we also rented a carI will NEVER purchase to tickets for out of town concerts from Stubhub again
I sell tickets via StubhubI buy tickets directly from vendors like *** *** *** and resell via ***I bought tickets for an event *** *** *** concert event date June 24, at *** *** *** Amphitheater directly from *** in March and May and I sold those tickets via Stubhub*** cancelled my tickets last minute without any notificationsThis resulted in fans not allowed into venue and resulting "Denied Entry claims" by buyers who bought tickets via Stubhub sold by meStubhub is charging more than 100% penalty fee as punitive charges which is extremely highIt is not disclosed with proof how much compensation was actually payed out to affected buyers by StubhubFor Stubhub order number *** my payout amount was $and Stubhub is charging me a total of $which includes punitive penalty fee of $As you can see punitive penalty fee is % the amount of my payoutThis kind of charges are part of unethical business practices that big
I had ordered tickets to a baseball gameThe game was postponed and I called the stadium to see what I could doThey told me that the game would happen tomorrow if there was no rain delayThey said that if I couldn’t make it to the game the following day then I would either get my money back or pick a different gameI called the next day to tell them I couldn’t make it because I had to go to work and they told me that if I got the tickets directly from the team then I could get the refund or pick another gameI told them I bought them from stub hubThey told me to call them and get my money backI called stubhub and told them what I was told and they refused my money backI told them that I wanted my money back because I was told I would get it backThey said to place the tickets back on their website and they would sell themThey were going to sell them for roughly $and the game was in less then an hourSo with that being said they took my $that I pairs for the ticket
I sold two tickets on StubHub and they were for a venue called City WineryThis venue only provides mobile tickets, or you just tell them you name at the doorWell, StubHub doesn't allow for you to give names, so I uploaded the mobile tickets as a PDFThis is exactly what the StubHub rep told me to do when I chatted with them after the tickets soldI uploaded them, got a confirmation email, and never heard anything elseI went to PayPal to check to see if my funds had come in, and they had notSo I checked with StubHubThey said they buyer didn't accept the tickets and canceled the sale, but StubHub never informed me of thisThere was no email from them in my junk folder or in my deleted folderthey absolutely did not inform me of this changeI'm furious because I could have gone to the show myself, and not thrown away the $money that I spent on the ticketsI asked for them to pay me the money owed to my PayPal and the supervisor, ***, gave me a firm "no," and was defensive and had a sour with meThere were a lot of condescending phrases like, "I'm sorry you feel that way." There was never any admission to anything being off or wrong about this processThey refunded a $charge that I *didn't even know* was charged to me (again, they never informed me), but that doesn't make up for the lost $The way they conduct business seems shady and dishonest and this will be the last time I buy or sell through them
I purchased tickets to *** on Ice on ***, *** 20th for Floor TicketsThese tickets were listed as Floor 114, Row Q, Seats 13, 14, for $***The tickets were instantly delivered, however these were Section and not Floor I immediately contacted online chat support via StubHub because their Customer Service Department was closedThat agent verified I received the incorrect tickets and stated the replacement department would have new tickets for me that were indeed Floor seatsI did not receive the tickets, so on ***, *** 22nd at 7:PM I called StubHub and that agent verified the online chat agent had not sent the request over for replacement ticketsShe confirmed she would do just that and I should have an update soon on my Floor ticketsOn ***, *** 23rd I received a voicemail that they had Floor seats, however I needed to call backI called back at 5:PM on *** 23rd and confirmed the new tickets (Saturday, *** 28th at 3:
I purchase concert tickets often, usually through vividUnfortunately, this time I used stubhub for the Classic East concert After the online purchase, I was contacted by Stubhub to say the tickets would be on day UPS which was acceptable since the delivery would be before our flight date
The next day Stubhub called to say the seller didn't make the UPS drop off so Stubhub would e-mail me printable ticketsThen the next day they called and said the replacement tickets would be available at will call the day of the event But, now my tickets are in section 113, not like I purchased Obviously is significantly farther from the stage Stubhub said it was the best they could do
Lessons learned: don't use Stubhub and purchase only downloadable tickets
I purchased season tickets from StubHub *** *** for a very good price, but StubHub cancelled my order with no notice/optionsI was suspicious of the deal being too good to be true, so right after I purchased the tickets I chatted with an agent of theirs who assured me should their third party seller fail to fulfill the tickets they would give me a refund or comparable ticketsI even said these tickets are much cheaper, will I still get the option of comparable ticketsI was never granted the option for comparable tickets and after numerous chats and phone calls they are only willing to give me a refund, not the comparable ticketsThey allege there are no comparable tickets, but I have seen multiple less desirable season tickets listed for this teamStubHub simply refuses to offer the tickets due to a price differential despite their agent and website saying they wouldWhat has gotten even more concerning throughout my experience with StubHub is one agent shared wi
I recently listed and sold tickets for *** on *** for *** 15, ***I received an email last *** (*** *) that the buyer received their tickets and I would receive payment for them, but it may take up to business daysI had not received payment as of this morning (6th business day), so I called to speak to a supervisorThe supervisor, Michael, told me that *** is a "pay after" event, meaning, I would not receive payment until after the event takes placeI told him that was not explained when I listed the tickets, and the email I received last week stated I would be paid within business daysI asked him to cancel the sale, I would attempt to sell them elsewhereHe informed me that if I did that, I would be charged 40% of the sale price ($***)I asked to speak to someone above him, he refused, telling me that no one at StubHub has the ability to waive that fee
I spent over $on ticketsI was provided with no shipping optionsThe tickets were delivered to an old address via UPS WITHOUT any signature upon deliveryAt no time was I told that such a big-value item would be delivered without a signatureNew resident at my old apartment hasn't received the packageStubHub can't get a hold of the seller to re-print or order replacement ticketsThey told me they merely require their sellers submit their envelopes to UPSNo follow up to make sure they are actually delivered to the person named as the addresseeTheir "Fan Protect" is meaningless--did not offer me comparable tickets--just a coupon for 20% of ticket valueAs if you can trust them and their unnamed sellers to ensure delivery to the addresseeDo not trust StubHub!
I purchased tickets on StubHub, as I have done in the past, without issue I was not going to be able to print them off for a couple of months, but that seemed ok at the time I purchased, they took my money immediately, tickets available for print in a few months (but before my event)A few weeks later I realized I would not be able to attend due to a scheduling conflict, so I accepted that I would lose money and just sell the tickets The goal was to get some of my money back and move past the event all togetherMy tickets sold in two days, great news.....and then I found out I would not receive payment for three months, because I originally purchased .pdf tickets Something I was not aware of when I purchased or when I sold StubHub bills immediately, pays laterI learned this during a "customer service" chat online I was informed that I had to wait to receive the .pdf, then send it, before I could get my money, even though it was all supposed to take place via StubHubAfter learning this and voicing my frustration in the "customer service" chat, I let them know I would be filing a complaint with the Revdex.com I was then informed that it was within my rights, but my StubHub account would be deactivatedThis is where it became even more frustrating and confusingI told the representative that they could not do that, because apparently I had to have an account to be able to transfer the tickets They THEN informed me that it was not required, because they could ensure the buyer received tickets if I "refused to send" (which I never once stated or even considered doing)So StubHub confirmed that they do not have to wait for me to do anything They confirmed that their system is fully capable of doing it without me and ensuring the customer receives their tickets on time......but I still have to wait months for my money from selling tickets that I purchased ON STUBUHBTo top it all off, the StubHub rep informed me that I would be waiting for my money and disconnected abruptly, similar to hanging up on a frustrated customer on the phoneTerrible experience from a former StubHub customer
$worth of *** ** *** *** *** tickets were falsely advertised on StubHubObstructed views for these seats that are listed on the ***r*** webpage were not disclosed during ticket transaction on StubHub***When StubHub was notified via telephone, they indicated if the school itself considered these obstructed view tickets, then a refund would in fact be issuedBoth myself and the representative located the information on the ***r website, yet suddenly they were not able to issue a refund until it was verified with the universityNot sure how much more verification you need if the information is clearly listed on the *** ** ** athletics pageI requested an immediate refund so I could purchase tickets in a different area and was told I'd be contacted once the case if reviewedThe refund should have been issued immediately after confirmation that University indicated the seats were obstructed
We bought two tickets to a concert for $The day of the concert we went online to print the tickets, but there were no tickets in our inboxWe called StubHub to see what happenedThey said a mobile ticket was issued to the email on fileWe explained to them that there was no email with the mobile tickets and asked for a replacementThey said they couldn't give us a replacement ticket because a mobile ticket was issued alreadyThey said they didWe said they didn'tAnyway, they need a better system so that customers are ensured delivery of a product they paid forI'm sure we're not the only ones that this has happened to before
My daughter posted concert tickets to sell on Stub HubWe were both first time usersShe listed the tickets to be sold at $per ticketWithin a couple of hours we were notified that the tickets sold for $per ticketWe immediately called Stub Hub to cancel the orderWe knew a mistake had been made because we listed the tickets for $a piece and had know idea how the price could have been loweredWe spoke first to *** then we spoke to *** ** (supervisor) who both told us they could see on their end that it was a user error on our end and we had clearly changed the ticket priceWe were also told if we cancelled the sale we would be charged 40% of the selling price which would be $totalWhen we hung up, I had my daughter pull up Stub Hub's website to see where we went wrongShe walked through the entire process of listing tickets and inputted the exact pricing as stated aboveMy daughter said she then clicked on the LISTING tabOn that page is a huge E
We bought tickets for the Boston Celtics vs Orlando Magic game on January 21, The tickets were mobile electronic and would not scan at the gate, and we were unable to use the tickets due to thisThe tickets we purchased did not work therefor contacted Stub Hub numerous times and they are refusing to pay us backWe need this resolved as it is over $
Recently purchased tickets at Stubhub*** and then proceeded to sell those tickets on Stubhub* I received emails confirming the sale, resale, payment, and completion of the transactionLater Stubhub called and said their had been a problem, They asked me to search through emails they sent and log into websites, which I didThey apologized for the inconvenienceMinutes later there was a flagged transaction on my credit card account as StubHub tried to bill me for the tickets I just soldThis was never mentioned on the call and I was just trying to help outNow I'm receiving threatening emails and calls from Stubhub demanding I pay them for reasons that aren't entirely clear to me
On *** I listed *** concert tickets for $*** for two tickets for sale on Stubhub for *** in ***However when I listed my tickets I put the wrong date of ***All within a half hour time I corrected the problem to put the correct dateIn the meantime I received a call advising me of this alsoI advised the representative that I had fixed this and he advised that this was ok and a little while later I was charged $***I then contacted Stubhub at *** to resolve this issue and was told that my tickets were sold and they charged me on my debit/bank card for the tickets that I was sellingI then told them this was wrong and was told they would have to file a dispute to be reviewedI told them this transaction was not authorized by me and I was told they would review this and he would mark it as a rush and it should not be a problem for me to get my money back as this amount wiped out my checking accountI then put in a dispute with my bank and they wer
Stubhub is charging me $*** for canceling the sale of tickets, which sold on their website for $***When I initially canceled this sale, I was told on their website they would be charging me 20% of the sale price for canceling11/29/**: Tickets Sold on Stubhub for $*** 12/1/**-12/6/**: I canceled the sale of my $*** tickets that had sold (more on this below) for what Stubhub told me would be a 20% penalty fee3/26/** - months later, stubhub sends me an email that they decided to charge me $*** for thisI've reached out to Stubhub and they have failed to acknowledge one very serious issue that occurs regularly on their website and mobile app - when you sell on their website, sometimes their listings randomly do not show upOn the day the tickets sold, I was on Stubhub's website revising prices on all of my tickets, all dayThese tickets in question were not showing up under my listings and I assumed I never listed the tickets to begin with (I'm a season ticket holder with do
I purchased tickets to a concert where the artist came on stage for less than one song and walked offApparently stubhub stands that this is a partial performance and will not refund ticketspercent a jokeWill NEVER USE OR RECOMMEND THEM AGAIN!
I bought two Lana Del Rey San Francisco tour tickets on Stubhub on 8/They just emailed me and had me call them today because there’s some issue with my orderI don’t check that email every day , glad I somehow did todayThen I spent an hour waiting on the phone for someone who can assist meThen the representative said unfortunately the seller couldn’t provide the tickets, and all tickets are sold out on their website already, all they can do is to refund me the money and give me a 10% off coupon that I can use within a yearI purchased the tickets on 8/20, it’s Saturday, 9/2, today, and the concert is next Tuesday, 9/Now I have to purchase that on the site I usually buy resale tickets again with an additional $Since it’s to close to the concert, the ticket won’t be delivered to my place, I will have to pick them up myself (please pray for me I will get them without any troubles)Of course I am extremely upset because it is absolutely unacceptable and ridiculousWhat if I can’t even buy any tickets at this moment and I have been waiting for this for so long? Can A full refund make up for this and fix their reputation? Stubhub said they will give me the tickets regardless the price difference if they weren’t all sold out on their websiteOh yes? How about you buy the tickets from others and give them to me? I heard you guys charge sellers a lot of money for penalties? And then the 10%off coupon went from 10%off to $off for next purchase (maybe it’s based on my order which was worth about $Yeah I know, who cares? Just want to point out how careful they are with their money though)Would I use their service again just for that $if they suck like this? And put myself at risk of not being able to make it to the concert I want or I will have to pay $or more afterward? A lot of people told me to try Stubhub, so I didNow I am just extremely disappointed and frustrated
Do NOT ever buy tickets on Stubhub for concerts out of townWe are from San Diego, bought tickets for Bruno Mars July concert in Las VegasUpon entering T Mobile Arena we were denied access and told to go to the box officeWe were then told the tickets were cancelledThis trip cost us plenty of money that we save starting back in December when we purchased the ticketsWe took a day off of work, we had the hotel expense, we also rented a carI will NEVER purchase to tickets for out of town concerts from Stubhub again
I sell tickets via StubhubI buy tickets directly from vendors like *** *** *** and resell via ***I bought tickets for an event *** *** *** concert event date June 24, at *** *** *** Amphitheater directly from *** in March and May and I sold those tickets via Stubhub*** cancelled my tickets last minute without any notificationsThis resulted in fans not allowed into venue and resulting "Denied Entry claims" by buyers who bought tickets via Stubhub sold by meStubhub is charging more than 100% penalty fee as punitive charges which is extremely highIt is not disclosed with proof how much compensation was actually payed out to affected buyers by StubhubFor Stubhub order number *** my payout amount was $and Stubhub is charging me a total of $which includes punitive penalty fee of $As you can see punitive penalty fee is % the amount of my payoutThis kind of charges are part of unethical business practices that big
I had ordered tickets to a baseball gameThe game was postponed and I called the stadium to see what I could doThey told me that the game would happen tomorrow if there was no rain delayThey said that if I couldn’t make it to the game the following day then I would either get my money back or pick a different gameI called the next day to tell them I couldn’t make it because I had to go to work and they told me that if I got the tickets directly from the team then I could get the refund or pick another gameI told them I bought them from stub hubThey told me to call them and get my money backI called stubhub and told them what I was told and they refused my money backI told them that I wanted my money back because I was told I would get it backThey said to place the tickets back on their website and they would sell themThey were going to sell them for roughly $and the game was in less then an hourSo with that being said they took my $that I pairs for the ticket
I sold two tickets on StubHub and they were for a venue called City WineryThis venue only provides mobile tickets, or you just tell them you name at the doorWell, StubHub doesn't allow for you to give names, so I uploaded the mobile tickets as a PDFThis is exactly what the StubHub rep told me to do when I chatted with them after the tickets soldI uploaded them, got a confirmation email, and never heard anything elseI went to PayPal to check to see if my funds had come in, and they had notSo I checked with StubHubThey said they buyer didn't accept the tickets and canceled the sale, but StubHub never informed me of thisThere was no email from them in my junk folder or in my deleted folderthey absolutely did not inform me of this changeI'm furious because I could have gone to the show myself, and not thrown away the $money that I spent on the ticketsI asked for them to pay me the money owed to my PayPal and the supervisor, ***, gave me a firm "no," and was defensive and had a sour with meThere were a lot of condescending phrases like, "I'm sorry you feel that way." There was never any admission to anything being off or wrong about this processThey refunded a $charge that I *didn't even know* was charged to me (again, they never informed me), but that doesn't make up for the lost $The way they conduct business seems shady and dishonest and this will be the last time I buy or sell through them
I purchased tickets to *** on Ice on ***, *** 20th for Floor TicketsThese tickets were listed as Floor 114, Row Q, Seats 13, 14, for $***The tickets were instantly delivered, however these were Section and not Floor I immediately contacted online chat support via StubHub because their Customer Service Department was closedThat agent verified I received the incorrect tickets and stated the replacement department would have new tickets for me that were indeed Floor seatsI did not receive the tickets, so on ***, *** 22nd at 7:PM I called StubHub and that agent verified the online chat agent had not sent the request over for replacement ticketsShe confirmed she would do just that and I should have an update soon on my Floor ticketsOn ***, *** 23rd I received a voicemail that they had Floor seats, however I needed to call backI called back at 5:PM on *** 23rd and confirmed the new tickets (Saturday, *** 28th at 3:
I sold a ticket almost two weeks ago and still haven’t received paymentCustomer Service there just gives me the run around
I purchase concert tickets often, usually through vividUnfortunately, this time I used stubhub for the Classic East concert After the online purchase, I was contacted by Stubhub to say the tickets would be on day UPS which was acceptable since the delivery would be before our flight date
The next day Stubhub called to say the seller didn't make the UPS drop off so Stubhub would e-mail me printable ticketsThen the next day they called and said the replacement tickets would be available at will call the day of the event But, now my tickets are in section 113, not like I purchased Obviously is significantly farther from the stage Stubhub said it was the best they could do
Lessons learned: don't use Stubhub and purchase only downloadable tickets
I purchased season tickets from StubHub *** *** for a very good price, but StubHub cancelled my order with no notice/optionsI was suspicious of the deal being too good to be true, so right after I purchased the tickets I chatted with an agent of theirs who assured me should their third party seller fail to fulfill the tickets they would give me a refund or comparable ticketsI even said these tickets are much cheaper, will I still get the option of comparable ticketsI was never granted the option for comparable tickets and after numerous chats and phone calls they are only willing to give me a refund, not the comparable ticketsThey allege there are no comparable tickets, but I have seen multiple less desirable season tickets listed for this teamStubHub simply refuses to offer the tickets due to a price differential despite their agent and website saying they wouldWhat has gotten even more concerning throughout my experience with StubHub is one agent shared wi
I recently listed and sold tickets for *** on *** for *** 15, ***I received an email last *** (*** *) that the buyer received their tickets and I would receive payment for them, but it may take up to business daysI had not received payment as of this morning (6th business day), so I called to speak to a supervisorThe supervisor, Michael, told me that *** is a "pay after" event, meaning, I would not receive payment until after the event takes placeI told him that was not explained when I listed the tickets, and the email I received last week stated I would be paid within business daysI asked him to cancel the sale, I would attempt to sell them elsewhereHe informed me that if I did that, I would be charged 40% of the sale price ($***)I asked to speak to someone above him, he refused, telling me that no one at StubHub has the ability to waive that fee
I spent over $on ticketsI was provided with no shipping optionsThe tickets were delivered to an old address via UPS WITHOUT any signature upon deliveryAt no time was I told that such a big-value item would be delivered without a signatureNew resident at my old apartment hasn't received the packageStubHub can't get a hold of the seller to re-print or order replacement ticketsThey told me they merely require their sellers submit their envelopes to UPSNo follow up to make sure they are actually delivered to the person named as the addresseeTheir "Fan Protect" is meaningless--did not offer me comparable tickets--just a coupon for 20% of ticket valueAs if you can trust them and their unnamed sellers to ensure delivery to the addresseeDo not trust StubHub!
I purchased tickets on StubHub, as I have done in the past, without issue I was not going to be able to print them off for a couple of months, but that seemed ok at the time I purchased, they took my money immediately, tickets available for print in a few months (but before my event)A few weeks later I realized I would not be able to attend due to a scheduling conflict, so I accepted that I would lose money and just sell the tickets The goal was to get some of my money back and move past the event all togetherMy tickets sold in two days, great news.....and then I found out I would not receive payment for three months, because I originally purchased .pdf tickets Something I was not aware of when I purchased or when I sold StubHub bills immediately, pays laterI learned this during a "customer service" chat online I was informed that I had to wait to receive the .pdf, then send it, before I could get my money, even though it was all supposed to take place via StubHubAfter learning this and voicing my frustration in the "customer service" chat, I let them know I would be filing a complaint with the Revdex.com I was then informed that it was within my rights, but my StubHub account would be deactivatedThis is where it became even more frustrating and confusingI told the representative that they could not do that, because apparently I had to have an account to be able to transfer the tickets They THEN informed me that it was not required, because they could ensure the buyer received tickets if I "refused to send" (which I never once stated or even considered doing)So StubHub confirmed that they do not have to wait for me to do anything They confirmed that their system is fully capable of doing it without me and ensuring the customer receives their tickets on time......but I still have to wait months for my money from selling tickets that I purchased ON STUBUHBTo top it all off, the StubHub rep informed me that I would be waiting for my money and disconnected abruptly, similar to hanging up on a frustrated customer on the phoneTerrible experience from a former StubHub customer