I bought two tickets for camping and general admission to the *** at the *** ***Stub hub sent me two camping only passes that said they were not valid unless accompanied with a general admission passI called customer service and they initially told me there was nothing they could doI had to prove to them on the website what I had purchasedThey finally after an hour gave me my money back Totally terrible experience and terrible customer service Wasted hours of my life I'll never get backDo yourself a favor and avoid this company
I experienced the worst customer service of my life with Stubhub*** ** from the ** office was rude, unprofessional, and talked over me while I was explaining my situationHe provided no helpful insight, and I had to wait upwards of minutes to even be connected with him (I asked for a supervisor)According to *** because of their flawed system, I am being penalizedI will never do business with them again
Very disappointing experience with Stubhub...A ticket sale was cancelled by the buyer but never got my ticket back and when I called them to know the status of my ticket since it was already the day of the concertThey just told me to reprint it coz the buyer was not able to send it coz of work scheduleSad thing is that my seats only allow the actual tickets and not the print outThey even threat me to charge my card coz the sale was cancelledNever again!
Due to my wife and I needing to make some money we decided to list tickets to *** at *** *** for this SaturdayWe have season tickets but with current bills needed to sellWe originally listed the tickets for over *** each due to them being field level club seats with many extra benefits that cost us a great deal each yearEventually this week my wife dropped the ticket price, I couldn't do due to being deployed to ***, to *** eachWe had listed that we also had a parking pass which we also have to purchase each year with the ticketsToday, Friday September 16, Stubhub contacted us saying that the parking pass had not been uploaded to include with the ticketsAgain my wife had to handle and told Stubhub that there was not a barcode on the parking pass to uploadMy wife also told Stubhub she would leave the pass at the gate or even meet the buyers who had purchased the ticketsShe also explained that the entire year parking pass was only $*** totalStubhub wou
I had listed tickets for sale at $eachI received an email that the tickets sold for $eachStubhub is sticking by their sale and forcing me to deliver or have me pay a 40% penaltyThey claim that I changed the price, which I did notTotal ripoff
I listed tickets to *** *** in San Diego for June 2, 8pmThey were listed for $eaI received an email that said they were sold for $ea*** says I changed my price per ticket from $to $164.50, then immediately to $This is not possibleI was not on the computerBased on other reviews of the company, I am not alone in my shock of a changing sale priceChanging by cents is telling enough, and is not representative of how a majority of people would assign a ticket price*** refuses to help me with this matterI received an email stating it wasn’t a technical issueHowever, this blatant theft cannot be ignoredI was not on my computer, nor any other
I purchased event tickets to Carolina Kickoff on 6/28/three tickets for a total cost of $The event was cancelled and rescheduled for the main headliner was Blake Shelton, when it was rescheduled I asked for a refund and was told no since the event was re-scheduled that they could not refund me even though Blake *** would not be at the new eventFast forward to 3/9/the event was officially cancelled and I received an email from StubHub notifying me that they were refunding me the $I called stubhub on 3/9/and was told there was an error issuing my refund and that they would ensure it was taken care of and the refund issuedI later that same day received another email stating they were issuing the refundOn 3/I called them again and was told that they were still working on the issueI called again on 3/and was told that they still were unable to process the refund but they would instead mail a check to me and would email me a confirmation on
I have season Tickets with the *** *** ***I am going home for Christmas, so I decided to post the tickets I will not use while out of townYesterday at the *** Announced on Bleacher Report that his retirement jersey ceremony on bleacher reportMy seats were sold out from under me within minutesMy issue is why is there not anything to protect me the sellerWhy is there not a hour cancellation policy for tickets being sold a month out? I understand no cancellation within business days of the event or a rule like thatHowever, they have nothing to offer me other than: if I cancel I will have to pay the difference to replace the ticketAt this time the tickets that were sold have a going rate of about $*** each so If I want my tickets back I have to pay *** dollars at least
I purchased tickets online from StubHub to a *** *** Baseball game at *** Filed in *** ** on 7/30/***On the online listing of the tickets, there was "NO" disclosure that the tickets were a "limited/obstructed view" seatThe tickets were purchased and printedWe arrived at the game and went to our seatsThere was a pole clearly obstructing the view of all seatsI contacted StubHub twice, via their online support the very next day and explained the situation to themThey said that it was clearly noted in their description/receipt that was sent out via e-mail to meThey would not discuss it any further with me and both times the online chat was ended on their partI did review my email that was sent to me "after" the tickets were purchased, and it did note in very small print that the tickets were a limited/obstructed viewIt also stated that it was printed on each ticketNothing was on all three tickets about a limited/obstructed viewThis was in an email "a
I put tickets to sell in StubhubThey were purchased by a third personHowever, *** *** (the event that the tickets were for) did not properly inform me that the tickets were on will call and not shipping (their website said my order was shipping, no mention at all that it was will call)I contacted *** *** and was able to change the name of the person picking up the tickets to the Stubhub's buyers nameI talked to a Stubhub's chat agent and he guaranteed me that it was fine, since I had a confirmation e-mail from *** *** saying that the tickets were under the buyer's nameOn the next day, Stubhub cancels my sale, without any warning, and charges me a fee for not being able to ship the ticketsIf Stubhub's warned me that they were going to cancel the sale, I could have contacted *** *** to try to make them ship the tickets to meFurthermore, the tickets are already under the buyer's name, and I'm not sure I can change the name again to try to sell to another pers
I purchased parking passes for a specific parking lot and when I checked out the pass was in a different lotI called to see what they could do, and the person on the phone said I would have to resell the ticket myself, which I'm not doing
If there's a checkout dropdown tab for each and every ticket you click on, that should be the ticket you purchase when you click checkout
I purchased tickets to a Premier League soccer match in London from my home in NJThe tickets were sent to my hotel upon my arrivalOn the day of the event we were barred from entering because our tickets were invalidWe were told to go to the box office and repurchase the tickets for the face value of the ticketsThey indicated that this problem was fairly typicalThe two tickets were reprinted and given to usWe were then able to enter the eventWe bought the tickets online because we thought they were valid and as the stubhub website indicates we felt reasonably confident they wereI paid a total of $for the two tickets plus the face value of $each at the stadiumBUY TICKETS WITH CONFIDENCE: Get valid tickets to any event or your money backWe go out of our way to find replacement tickets if there is an issue with your orderA full refund if your event is cancelled and not rescheduledI have the reprinted tickets as proof and will provide if needed
Received email from StubHub for $** off using ***checkout codeGood through *** at 11:pmThey said *** cancelled promotion earlyThey said they told customers this, but I was not toldI want my $** refundedBought tickets using *** per offer requirements
SELLER BEWARE -- STUBHUB CAN RELIST YOUR TICKETS WITHOUT YOUR KNOWLEDGE!!! We have been buying and selling tickets with StubHub for quite a while Somehow their software system re-listed our tickets AFTER we sold themWe didn't receive any notice of them being listed again, so when the duplicate listing sold, WE were blamed and WE had to pay a penalty!!! We offered to bring all our laptops in for their inspection, but they never called back even though they say they will contact you in a day or twoI don't think they are bad people doing this, but it is definitely BAD software, and the SELLER HAS TO PAY THE PRICE FOR THEIR DEFECTIVE SYSTEM!!!! BE VERY CAUTIOUS USING THIS SITE TO BUY OR SELL!! We have inquired with others and have heard nightmare stories!
Hello Stubhub Trust and Safety (TNS) and whomever else it concerns, I was contacted almost a month ago about what TNS believed to be abuse of the *** promotion codesThey "overlooked" it although it wasn't a violation of any sort (reference *** Tuesdays T&Cs and Rules)However, they suspended my ability to sell tickets of any sortI told them "There is no restriction for reselling tickets purchasedI will be continuing to resell them under your policy outlined abovehttps://www.stubhub.com/legal/ (CTRL + F - 'Resell')Furthermore, here is your statement on the matter, clearly allowing me to resell MY own ticketsHi [redacted], First of all, thank you for choosing StubHub! Secondly, as you are now the owner of these tickets, you are more than welcome to sell them elsewhere, including right back on our siteMost tickets must be delivered to buyers within several days of the event, so we recommend listing your tickets sooner rather than later if you know you can not
I used Stubhub to sell tickets to an eventMy tickets were labeled "***" and included a seat number and row number,Stubhub required me to enter either "*** Side" or "*** Center"When filling out the ticket sale form, the Stubhub website auto-completed the section field and listed the tickets as "*** Center." The row and seat number were listed correctlyAs a courtesy, I reached out to Stubhub to let them know about the website glitchUnfortunately, before I noticed the error, another Stubhub customer had already purchased the ticketsRecall that the row and seat number were correct, and were unique for the venueHad the buyer entered the row and seat information into a seat map, they would see exactly where the seats wereStubhub informed me that they reached out to the buyer, but were unable to contact themIn lieu of the buyer confirming that they were happy keeping the tickets, Stubhub proactively cancelled the transaction and charged me $***St
I purchased two tickets on Oct 12, I never received my tickets electronically my tickets were suppose to be ready on Oct 20, I called Stubhub on Oct 20, the representative did not resolve this issueI went on the website on Oct 21, my tickets are still on hold I want my money back
I have had multiple issues with StubhubThe first of which occurred approximately months ago when I purchased a pair of season tickets to the *** *** on their websiteAfter my purchase was confirmed, I then made a number of other purchases that were reliant upon receiving the tickets that I had purchased, the largest of which was train passes that would enable me to travel from my home in suburban *** to the *** *** Center for each of the *** home gamesA few weeks later, I was informed that the seller had never submitted the tickets Stubhub so my order had been refunded and I was given a dollar stubhub gift cardThis was unacceptable because the Stubhub ticket agreement states that any undelivered tickets will be replaced with equivalent ones whenever possible and this still left me with hundreds of dollars in purchases that I now had no use for as the price for season tickets had climbed significantly to the point that I could not afford to re
I listed tickets to sell through this company last Sunday 3-25-and they sold within minutes They provided the shipping label which I fixed to manila envelope and mailed the tickets to the buyer the very next day at 11am or soThe tickets are lost in the mail and I have been to the post office who services the locked mailbox I mailed them from and they cannot find them eitherI have contacted UPS and also called Stubhub times in order to try to resolve the issueThe show is this Sunday and the tickets are goneSo Stubhub refunded the buyer and charged me $and pulled this amount from my bank days agoI looked over their policy and they do list a $service fee which I would understand, they are a businessI listed the tickets at $a piece (orig value was $plus a service fee - and I did not purchased elsewhere not from stubhub) The $was suggested by stubhub's web site and that I would be getting after the tickets were soldI have never received a
I bought two tickets for camping and general admission to the *** at the *** ***Stub hub sent me two camping only passes that said they were not valid unless accompanied with a general admission passI called customer service and they initially told me there was nothing they could doI had to prove to them on the website what I had purchasedThey finally after an hour gave me my money back Totally terrible experience and terrible customer service Wasted hours of my life I'll never get backDo yourself a favor and avoid this company
I experienced the worst customer service of my life with Stubhub*** ** from the ** office was rude, unprofessional, and talked over me while I was explaining my situationHe provided no helpful insight, and I had to wait upwards of minutes to even be connected with him (I asked for a supervisor)According to *** because of their flawed system, I am being penalizedI will never do business with them again
Very disappointing experience with Stubhub...A ticket sale was cancelled by the buyer but never got my ticket back and when I called them to know the status of my ticket since it was already the day of the concertThey just told me to reprint it coz the buyer was not able to send it coz of work scheduleSad thing is that my seats only allow the actual tickets and not the print outThey even threat me to charge my card coz the sale was cancelledNever again!
Due to my wife and I needing to make some money we decided to list tickets to *** at *** *** for this SaturdayWe have season tickets but with current bills needed to sellWe originally listed the tickets for over *** each due to them being field level club seats with many extra benefits that cost us a great deal each yearEventually this week my wife dropped the ticket price, I couldn't do due to being deployed to ***, to *** eachWe had listed that we also had a parking pass which we also have to purchase each year with the ticketsToday, Friday September 16, Stubhub contacted us saying that the parking pass had not been uploaded to include with the ticketsAgain my wife had to handle and told Stubhub that there was not a barcode on the parking pass to uploadMy wife also told Stubhub she would leave the pass at the gate or even meet the buyers who had purchased the ticketsShe also explained that the entire year parking pass was only $*** totalStubhub wou
I had listed tickets for sale at $eachI received an email that the tickets sold for $eachStubhub is sticking by their sale and forcing me to deliver or have me pay a 40% penaltyThey claim that I changed the price, which I did notTotal ripoff
I listed tickets to *** *** in San Diego for June 2, 8pmThey were listed for $eaI received an email that said they were sold for $ea*** says I changed my price per ticket from $to $164.50, then immediately to $This is not possibleI was not on the computerBased on other reviews of the company, I am not alone in my shock of a changing sale priceChanging by cents is telling enough, and is not representative of how a majority of people would assign a ticket price*** refuses to help me with this matterI received an email stating it wasn’t a technical issueHowever, this blatant theft cannot be ignoredI was not on my computer, nor any other
I purchased event tickets to Carolina Kickoff on 6/28/three tickets for a total cost of $The event was cancelled and rescheduled for the main headliner was Blake Shelton, when it was rescheduled I asked for a refund and was told no since the event was re-scheduled that they could not refund me even though Blake *** would not be at the new eventFast forward to 3/9/the event was officially cancelled and I received an email from StubHub notifying me that they were refunding me the $I called stubhub on 3/9/and was told there was an error issuing my refund and that they would ensure it was taken care of and the refund issuedI later that same day received another email stating they were issuing the refundOn 3/I called them again and was told that they were still working on the issueI called again on 3/and was told that they still were unable to process the refund but they would instead mail a check to me and would email me a confirmation on
I have season Tickets with the *** *** ***I am going home for Christmas, so I decided to post the tickets I will not use while out of townYesterday at the *** Announced on Bleacher Report that his retirement jersey ceremony on bleacher reportMy seats were sold out from under me within minutesMy issue is why is there not anything to protect me the sellerWhy is there not a hour cancellation policy for tickets being sold a month out? I understand no cancellation within business days of the event or a rule like thatHowever, they have nothing to offer me other than: if I cancel I will have to pay the difference to replace the ticketAt this time the tickets that were sold have a going rate of about $*** each so If I want my tickets back I have to pay *** dollars at least
Deceptive service fees, be prepared to get screwed
I purchased tickets online from StubHub to a *** *** Baseball game at *** Filed in *** ** on 7/30/***On the online listing of the tickets, there was "NO" disclosure that the tickets were a "limited/obstructed view" seatThe tickets were purchased and printedWe arrived at the game and went to our seatsThere was a pole clearly obstructing the view of all seatsI contacted StubHub twice, via their online support the very next day and explained the situation to themThey said that it was clearly noted in their description/receipt that was sent out via e-mail to meThey would not discuss it any further with me and both times the online chat was ended on their partI did review my email that was sent to me "after" the tickets were purchased, and it did note in very small print that the tickets were a limited/obstructed viewIt also stated that it was printed on each ticketNothing was on all three tickets about a limited/obstructed viewThis was in an email "a
I put tickets to sell in StubhubThey were purchased by a third personHowever, *** *** (the event that the tickets were for) did not properly inform me that the tickets were on will call and not shipping (their website said my order was shipping, no mention at all that it was will call)I contacted *** *** and was able to change the name of the person picking up the tickets to the Stubhub's buyers nameI talked to a Stubhub's chat agent and he guaranteed me that it was fine, since I had a confirmation e-mail from *** *** saying that the tickets were under the buyer's nameOn the next day, Stubhub cancels my sale, without any warning, and charges me a fee for not being able to ship the ticketsIf Stubhub's warned me that they were going to cancel the sale, I could have contacted *** *** to try to make them ship the tickets to meFurthermore, the tickets are already under the buyer's name, and I'm not sure I can change the name again to try to sell to another pers
I purchased parking passes for a specific parking lot and when I checked out the pass was in a different lotI called to see what they could do, and the person on the phone said I would have to resell the ticket myself, which I'm not doing
If there's a checkout dropdown tab for each and every ticket you click on, that should be the ticket you purchase when you click checkout
I purchased tickets to a Premier League soccer match in London from my home in NJThe tickets were sent to my hotel upon my arrivalOn the day of the event we were barred from entering because our tickets were invalidWe were told to go to the box office and repurchase the tickets for the face value of the ticketsThey indicated that this problem was fairly typicalThe two tickets were reprinted and given to usWe were then able to enter the eventWe bought the tickets online because we thought they were valid and as the stubhub website indicates we felt reasonably confident they wereI paid a total of $for the two tickets plus the face value of $each at the stadiumBUY TICKETS WITH CONFIDENCE: Get valid tickets to any event or your money backWe go out of our way to find replacement tickets if there is an issue with your orderA full refund if your event is cancelled and not rescheduledI have the reprinted tickets as proof and will provide if needed
Received email from StubHub for $** off using ***checkout codeGood through *** at 11:pmThey said *** cancelled promotion earlyThey said they told customers this, but I was not toldI want my $** refundedBought tickets using *** per offer requirements
SELLER BEWARE -- STUBHUB CAN RELIST YOUR TICKETS WITHOUT YOUR KNOWLEDGE!!! We have been buying and selling tickets with StubHub for quite a while Somehow their software system re-listed our tickets AFTER we sold themWe didn't receive any notice of them being listed again, so when the duplicate listing sold, WE were blamed and WE had to pay a penalty!!! We offered to bring all our laptops in for their inspection, but they never called back even though they say they will contact you in a day or twoI don't think they are bad people doing this, but it is definitely BAD software, and the SELLER HAS TO PAY THE PRICE FOR THEIR DEFECTIVE SYSTEM!!!! BE VERY CAUTIOUS USING THIS SITE TO BUY OR SELL!! We have inquired with others and have heard nightmare stories!
Hello Stubhub Trust and Safety (TNS) and whomever else it concerns, I was contacted almost a month ago about what TNS believed to be abuse of the *** promotion codesThey "overlooked" it although it wasn't a violation of any sort (reference *** Tuesdays T&Cs and Rules)However, they suspended my ability to sell tickets of any sortI told them "There is no restriction for reselling tickets purchasedI will be continuing to resell them under your policy outlined abovehttps://www.stubhub.com/legal/ (CTRL + F - 'Resell')Furthermore, here is your statement on the matter, clearly allowing me to resell MY own ticketsHi [redacted], First of all, thank you for choosing StubHub! Secondly, as you are now the owner of these tickets, you are more than welcome to sell them elsewhere, including right back on our siteMost tickets must be delivered to buyers within several days of the event, so we recommend listing your tickets sooner rather than later if you know you can not
I used Stubhub to sell tickets to an eventMy tickets were labeled "***" and included a seat number and row number,Stubhub required me to enter either "*** Side" or "*** Center"When filling out the ticket sale form, the Stubhub website auto-completed the section field and listed the tickets as "*** Center." The row and seat number were listed correctlyAs a courtesy, I reached out to Stubhub to let them know about the website glitchUnfortunately, before I noticed the error, another Stubhub customer had already purchased the ticketsRecall that the row and seat number were correct, and were unique for the venueHad the buyer entered the row and seat information into a seat map, they would see exactly where the seats wereStubhub informed me that they reached out to the buyer, but were unable to contact themIn lieu of the buyer confirming that they were happy keeping the tickets, Stubhub proactively cancelled the transaction and charged me $***St
I purchased two tickets on Oct 12, I never received my tickets electronically my tickets were suppose to be ready on Oct 20, I called Stubhub on Oct 20, the representative did not resolve this issueI went on the website on Oct 21, my tickets are still on hold I want my money back
I have had multiple issues with StubhubThe first of which occurred approximately months ago when I purchased a pair of season tickets to the *** *** on their websiteAfter my purchase was confirmed, I then made a number of other purchases that were reliant upon receiving the tickets that I had purchased, the largest of which was train passes that would enable me to travel from my home in suburban *** to the *** *** Center for each of the *** home gamesA few weeks later, I was informed that the seller had never submitted the tickets Stubhub so my order had been refunded and I was given a dollar stubhub gift cardThis was unacceptable because the Stubhub ticket agreement states that any undelivered tickets will be replaced with equivalent ones whenever possible and this still left me with hundreds of dollars in purchases that I now had no use for as the price for season tickets had climbed significantly to the point that I could not afford to re
I listed tickets to sell through this company last Sunday 3-25-and they sold within minutes They provided the shipping label which I fixed to manila envelope and mailed the tickets to the buyer the very next day at 11am or soThe tickets are lost in the mail and I have been to the post office who services the locked mailbox I mailed them from and they cannot find them eitherI have contacted UPS and also called Stubhub times in order to try to resolve the issueThe show is this Sunday and the tickets are goneSo Stubhub refunded the buyer and charged me $and pulled this amount from my bank days agoI looked over their policy and they do list a $service fee which I would understand, they are a businessI listed the tickets at $a piece (orig value was $plus a service fee - and I did not purchased elsewhere not from stubhub) The $was suggested by stubhub's web site and that I would be getting after the tickets were soldI have never received a