Due to my wife and I needing to make some money we decided to list tickets to *** at *** *** for this SaturdayWe have season tickets but with current bills needed to sellWe originally listed the tickets for over *** each due to them being field level club seats with many extra benefits that cost us a great deal each yearEventually this week my wife dropped the ticket price, I couldn't do due to being deployed to ***, to *** eachWe had listed that we also had a parking pass which we also have to purchase each year with the ticketsToday, Friday September 16, Stubhub contacted us saying that the parking pass had not been uploaded to include with the ticketsAgain my wife had to handle and told Stubhub that there was not a barcode on the parking pass to uploadMy wife also told Stubhub she would leave the pass at the gate or even meet the buyers who had purchased the ticketsShe also explained that the entire year parking pass was only $*** totalStubhub wou
Very disappointing experience with Stubhub...A ticket sale was cancelled by the buyer but never got my ticket back and when I called them to know the status of my ticket since it was already the day of the concertThey just told me to reprint it coz the buyer was not able to send it coz of work scheduleSad thing is that my seats only allow the actual tickets and not the print outThey even threat me to charge my card coz the sale was cancelledNever again!
Order #: *** | Order date: 05/07/*** *** *** at *** *** *** at *** ***, *** ***, ** Tue, 06/14/***, 7:p.mPDT (Event time subject to change - Check local listings) Lower Box | tickets Row | Seats 7, StubHub refuses to give me access to these tickets that I have purchased because I disputed other fraudulent charges made on my other accountStubhub sold me tickets to a *** *** show but changed the date on the show then they did not cancel an order to tickets I sold on a different siteStubHub can be great but also has HUGE IT issues and blames them on the customerI want my tickets that I paid forTHIS IS FRAUD!!!!
I sold a pair of show tickets on stubhub*** and followed their instructions to ship the tickets via *** to the buyers using a label they provided*** unfortunately lost the package, so I called, and they said they had no idea where the package was, and that they would open an investigation, which would take about daysThe show was the next day, so I panickedI called Stubhub to ask what I should do, and they said because *** was at fault, and I had done everything that was asked of me, they would still pay me out for the ticketsI asked if they wanted me to call the boxoffice so that the couple could pick up the tickets at will call, or I could go to will call to print new tickets and deliver them to the couple themselvesStubhub told me that they would give the couple new tickets, as stubhub doesn't deal with will callThey told me not to worry, as this issue was not my fault, so I would still be getting paid outI then received an email from stubhub that said, "** ***, Un
I listed tickets to *** *** in San Diego for June 2, 8pmThey were listed for $eaI received an email that said they were sold for $ea*** says I changed my price per ticket from $to $164.50, then immediately to $This is not possibleI was not on the computerBased on other reviews of the company, I am not alone in my shock of a changing sale priceChanging by cents is telling enough, and is not representative of how a majority of people would assign a ticket price*** refuses to help me with this matterI received an email stating it wasn’t a technical issueHowever, this blatant theft cannot be ignoredI was not on my computer, nor any other
Hello Stubhub Trust and Safety (TNS) and whomever else it concerns, I was contacted almost a month ago about what TNS believed to be abuse of the *** promotion codesThey "overlooked" it although it wasn't a violation of any sort (reference *** Tuesdays T&Cs and Rules)However, they suspended my ability to sell tickets of any sortI told them "There is no restriction for reselling tickets purchasedI will be continuing to resell them under your policy outlined abovehttps://www.stubhub.com/legal/ (CTRL + F - 'Resell')Furthermore, here is your statement on the matter, clearly allowing me to resell MY own ticketsHi [redacted], First of all, thank you for choosing StubHub! Secondly, as you are now the owner of these tickets, you are more than welcome to sell them elsewhere, including right back on our siteMost tickets must be delivered to buyers within several days of the event, so we recommend listing your tickets sooner rather than later if you know you can not
I have season Tickets with the *** *** ***I am going home for Christmas, so I decided to post the tickets I will not use while out of townYesterday at the *** Announced on Bleacher Report that his retirement jersey ceremony on bleacher reportMy seats were sold out from under me within minutesMy issue is why is there not anything to protect me the sellerWhy is there not a hour cancellation policy for tickets being sold a month out? I understand no cancellation within business days of the event or a rule like thatHowever, they have nothing to offer me other than: if I cancel I will have to pay the difference to replace the ticketAt this time the tickets that were sold have a going rate of about $*** each so If I want my tickets back I have to pay *** dollars at least
I used Stubhub to sell tickets to an eventMy tickets were labeled "***" and included a seat number and row number,Stubhub required me to enter either "*** Side" or "*** Center"When filling out the ticket sale form, the Stubhub website auto-completed the section field and listed the tickets as "*** Center." The row and seat number were listed correctlyAs a courtesy, I reached out to Stubhub to let them know about the website glitchUnfortunately, before I noticed the error, another Stubhub customer had already purchased the ticketsRecall that the row and seat number were correct, and were unique for the venueHad the buyer entered the row and seat information into a seat map, they would see exactly where the seats wereStubhub informed me that they reached out to the buyer, but were unable to contact themIn lieu of the buyer confirming that they were happy keeping the tickets, Stubhub proactively cancelled the transaction and charged me $***St
Received email from StubHub for $** off using ***checkout codeGood through *** at 11:pmThey said *** cancelled promotion earlyThey said they told customers this, but I was not toldI want my $** refundedBought tickets using *** per offer requirements
I tried to sell student football tickets to the UM vsOSU football game for the seasonThe Stubhub site is not easy to navigate, and as a result, it was not obviously apparent to me that 1) student tickets cannot be sold and 2) that tickets that are not directly next to eachother are not permittedWhen I went to list my ticket, the site reminded me to make sure they were in the same row (which they were, just seats apart which is not an issue in the student section at these games - everyone stands and not in their actual seat, just the correct row)When I went to scan the barcodes, I received an error message, so I contacted customer service who basically told me I was locked into the sale no matter what, and I would be charged up to 40% of "replacement tickets" for the buyerThe first customer service rep told me to relist the tickets as individuals (however, I started digging after realizing there was a problem, and saw a statement in fine print that said that student tickets were not allowed)So not only did I feel tricked into signing into this sale and getting charged money for tickets I WASN'T EVEN ALLOWED TO SELL ON THEIR SITE and when I asked for help, their customer service told me to violate their policy, even after I mentioned the tickets were student tickets and that I saw it wasn't allowedWhen I asked to talk to someone "higher," their customer service rep told me they'd refer me to a special team to handle the request who would email me within 24-hoursThat was a ** way to cut communication ties, leaving me defenseless, and I received an email with the EXACT same information that the customer service rep mentionedIn short, do not use Stubhub unless you would like to lose moneyThey intentionally trick you and try to make you feel bad about itCompletely dishonest and dirty business model
On February 23, *** I purchased tickets for the *** concert in October 7, ***On June an empty envelope was delived to my address, I contacted stubhub by phone and tell them that I never received the tickets, the envelope had a tracking number that said it was delivered but nothing was insideStubhub said that they would contact the seller and have them re-ship the tickets, after not hearing back from them, I contacted them again and they said the seller refused to re-send the tickets even though the concert was months away and that because the tracking said delivered they can not help meI paid $*** CAD for the tickets, the concert is months away and they refuse to assist meI don't know if it was a scam or an error but I paid $*** for tickets I do not have and the concert is still a month away and that is more that enough time to get the tickets to me
Back in *** ** ***, I purchased season tickets to the *** *** *** *** Season on StubHubI was so excited and to attend these games and have been looking forward to it all yearAs it stands, I have no tickets and just found out less than hours prior to kickoffI made multiple attempts to verify the quantity, section, and row of season tickets I was receivingI have these documented in chat sessions with their agentsI was assured multiple times that I was receiving the purchased Season Tickets and was protected by Stubhub's Fan Protect GuaranteeI made multiple attempts to reach out to StubHub to verify the validity, the row and seat number of these tickets, and to confirm that they would be sitting together (see attached chats for reference)My friends and family have all been on board and have made travel arrangements to go to these gamesAs the days drew closer to the delivery date I started to wonder when my tickets would arriveI reached
I listed tickets to sell through this company last Sunday 3-25-and they sold within minutes They provided the shipping label which I fixed to manila envelope and mailed the tickets to the buyer the very next day at 11am or soThe tickets are lost in the mail and I have been to the post office who services the locked mailbox I mailed them from and they cannot find them eitherI have contacted UPS and also called Stubhub times in order to try to resolve the issueThe show is this Sunday and the tickets are goneSo Stubhub refunded the buyer and charged me $and pulled this amount from my bank days agoI looked over their policy and they do list a $service fee which I would understand, they are a businessI listed the tickets at $a piece (orig value was $plus a service fee - and I did not purchased elsewhere not from stubhub) The $was suggested by stubhub's web site and that I would be getting after the tickets were soldI have never received a
SELLER BEWARE -- STUBHUB CAN RELIST YOUR TICKETS WITHOUT YOUR KNOWLEDGE!!! We have been buying and selling tickets with StubHub for quite a while Somehow their software system re-listed our tickets AFTER we sold themWe didn't receive any notice of them being listed again, so when the duplicate listing sold, WE were blamed and WE had to pay a penalty!!! We offered to bring all our laptops in for their inspection, but they never called back even though they say they will contact you in a day or twoI don't think they are bad people doing this, but it is definitely BAD software, and the SELLER HAS TO PAY THE PRICE FOR THEIR DEFECTIVE SYSTEM!!!! BE VERY CAUTIOUS USING THIS SITE TO BUY OR SELL!! We have inquired with others and have heard nightmare stories!
I have had multiple issues with StubhubThe first of which occurred approximately months ago when I purchased a pair of season tickets to the *** *** on their websiteAfter my purchase was confirmed, I then made a number of other purchases that were reliant upon receiving the tickets that I had purchased, the largest of which was train passes that would enable me to travel from my home in suburban *** to the *** *** Center for each of the *** home gamesA few weeks later, I was informed that the seller had never submitted the tickets Stubhub so my order had been refunded and I was given a dollar stubhub gift cardThis was unacceptable because the Stubhub ticket agreement states that any undelivered tickets will be replaced with equivalent ones whenever possible and this still left me with hundreds of dollars in purchases that I now had no use for as the price for season tickets had climbed significantly to the point that I could not afford to re
I decided on the game day of a *** *** game that I was going to sell the tickets that I had previously purchased and purchase better tickets (I wanted to sit closer to the field)I posted my tickets for sale on StubHub and they sold within minutesI also purchased new tickets from StubHubAll was goodGame time comes around and the buyers that purchased my tickets claimed that they were refused entry upon arrival to the game due to the tickets already haviing been scannedI immediately felt terrible and contacted the company I originally purchased the tickets from, in which they suggested that I contact the*** *** ticket office to confirm that the tickets had in fact been scannedThe ticket office assured me that there is no record of the tickets ever being scanned and that the buyers must have made this claim in order to get out of the saleI then take my issue to StubHub, fully expecting them to be on my side and help my resolve this issueI did eve
I purchased event tickets to Carolina Kickoff on 6/28/three tickets for a total cost of $The event was cancelled and rescheduled for the main headliner was Blake Shelton, when it was rescheduled I asked for a refund and was told no since the event was re-scheduled that they could not refund me even though Blake *** would not be at the new eventFast forward to 3/9/the event was officially cancelled and I received an email from StubHub notifying me that they were refunding me the $I called stubhub on 3/9/and was told there was an error issuing my refund and that they would ensure it was taken care of and the refund issuedI later that same day received another email stating they were issuing the refundOn 3/I called them again and was told that they were still working on the issueI called again on 3/and was told that they still were unable to process the refund but they would instead mail a check to me and would email me a confirmation on
I purchased parking passes for a specific parking lot and when I checked out the pass was in a different lotI called to see what they could do, and the person on the phone said I would have to resell the ticket myself, which I'm not doing
If there's a checkout dropdown tab for each and every ticket you click on, that should be the ticket you purchase when you click checkout
SCAM! Random expensive fees onto your credit card! Thank god I have American Express to dispute the charge
Due to my wife and I needing to make some money we decided to list tickets to *** at *** *** for this SaturdayWe have season tickets but with current bills needed to sellWe originally listed the tickets for over *** each due to them being field level club seats with many extra benefits that cost us a great deal each yearEventually this week my wife dropped the ticket price, I couldn't do due to being deployed to ***, to *** eachWe had listed that we also had a parking pass which we also have to purchase each year with the ticketsToday, Friday September 16, Stubhub contacted us saying that the parking pass had not been uploaded to include with the ticketsAgain my wife had to handle and told Stubhub that there was not a barcode on the parking pass to uploadMy wife also told Stubhub she would leave the pass at the gate or even meet the buyers who had purchased the ticketsShe also explained that the entire year parking pass was only $*** totalStubhub wou
Very disappointing experience with Stubhub...A ticket sale was cancelled by the buyer but never got my ticket back and when I called them to know the status of my ticket since it was already the day of the concertThey just told me to reprint it coz the buyer was not able to send it coz of work scheduleSad thing is that my seats only allow the actual tickets and not the print outThey even threat me to charge my card coz the sale was cancelledNever again!
Order #: *** | Order date: 05/07/*** *** *** at *** *** *** at *** ***, *** ***, ** Tue, 06/14/***, 7:p.mPDT (Event time subject to change - Check local listings) Lower Box | tickets Row | Seats 7, StubHub refuses to give me access to these tickets that I have purchased because I disputed other fraudulent charges made on my other accountStubhub sold me tickets to a *** *** show but changed the date on the show then they did not cancel an order to tickets I sold on a different siteStubHub can be great but also has HUGE IT issues and blames them on the customerI want my tickets that I paid forTHIS IS FRAUD!!!!
I sold a pair of show tickets on stubhub*** and followed their instructions to ship the tickets via *** to the buyers using a label they provided*** unfortunately lost the package, so I called, and they said they had no idea where the package was, and that they would open an investigation, which would take about daysThe show was the next day, so I panickedI called Stubhub to ask what I should do, and they said because *** was at fault, and I had done everything that was asked of me, they would still pay me out for the ticketsI asked if they wanted me to call the boxoffice so that the couple could pick up the tickets at will call, or I could go to will call to print new tickets and deliver them to the couple themselvesStubhub told me that they would give the couple new tickets, as stubhub doesn't deal with will callThey told me not to worry, as this issue was not my fault, so I would still be getting paid outI then received an email from stubhub that said, "** ***, Un
I listed tickets to *** *** in San Diego for June 2, 8pmThey were listed for $eaI received an email that said they were sold for $ea*** says I changed my price per ticket from $to $164.50, then immediately to $This is not possibleI was not on the computerBased on other reviews of the company, I am not alone in my shock of a changing sale priceChanging by cents is telling enough, and is not representative of how a majority of people would assign a ticket price*** refuses to help me with this matterI received an email stating it wasn’t a technical issueHowever, this blatant theft cannot be ignoredI was not on my computer, nor any other
Hello Stubhub Trust and Safety (TNS) and whomever else it concerns, I was contacted almost a month ago about what TNS believed to be abuse of the *** promotion codesThey "overlooked" it although it wasn't a violation of any sort (reference *** Tuesdays T&Cs and Rules)However, they suspended my ability to sell tickets of any sortI told them "There is no restriction for reselling tickets purchasedI will be continuing to resell them under your policy outlined abovehttps://www.stubhub.com/legal/ (CTRL + F - 'Resell')Furthermore, here is your statement on the matter, clearly allowing me to resell MY own ticketsHi [redacted], First of all, thank you for choosing StubHub! Secondly, as you are now the owner of these tickets, you are more than welcome to sell them elsewhere, including right back on our siteMost tickets must be delivered to buyers within several days of the event, so we recommend listing your tickets sooner rather than later if you know you can not
I have season Tickets with the *** *** ***I am going home for Christmas, so I decided to post the tickets I will not use while out of townYesterday at the *** Announced on Bleacher Report that his retirement jersey ceremony on bleacher reportMy seats were sold out from under me within minutesMy issue is why is there not anything to protect me the sellerWhy is there not a hour cancellation policy for tickets being sold a month out? I understand no cancellation within business days of the event or a rule like thatHowever, they have nothing to offer me other than: if I cancel I will have to pay the difference to replace the ticketAt this time the tickets that were sold have a going rate of about $*** each so If I want my tickets back I have to pay *** dollars at least
I used Stubhub to sell tickets to an eventMy tickets were labeled "***" and included a seat number and row number,Stubhub required me to enter either "*** Side" or "*** Center"When filling out the ticket sale form, the Stubhub website auto-completed the section field and listed the tickets as "*** Center." The row and seat number were listed correctlyAs a courtesy, I reached out to Stubhub to let them know about the website glitchUnfortunately, before I noticed the error, another Stubhub customer had already purchased the ticketsRecall that the row and seat number were correct, and were unique for the venueHad the buyer entered the row and seat information into a seat map, they would see exactly where the seats wereStubhub informed me that they reached out to the buyer, but were unable to contact themIn lieu of the buyer confirming that they were happy keeping the tickets, Stubhub proactively cancelled the transaction and charged me $***St
Received email from StubHub for $** off using ***checkout codeGood through *** at 11:pmThey said *** cancelled promotion earlyThey said they told customers this, but I was not toldI want my $** refundedBought tickets using *** per offer requirements
I tried to sell student football tickets to the UM vsOSU football game for the seasonThe Stubhub site is not easy to navigate, and as a result, it was not obviously apparent to me that 1) student tickets cannot be sold and 2) that tickets that are not directly next to eachother are not permittedWhen I went to list my ticket, the site reminded me to make sure they were in the same row (which they were, just seats apart which is not an issue in the student section at these games - everyone stands and not in their actual seat, just the correct row)When I went to scan the barcodes, I received an error message, so I contacted customer service who basically told me I was locked into the sale no matter what, and I would be charged up to 40% of "replacement tickets" for the buyerThe first customer service rep told me to relist the tickets as individuals (however, I started digging after realizing there was a problem, and saw a statement in fine print that said that student tickets were not allowed)So not only did I feel tricked into signing into this sale and getting charged money for tickets I WASN'T EVEN ALLOWED TO SELL ON THEIR SITE and when I asked for help, their customer service told me to violate their policy, even after I mentioned the tickets were student tickets and that I saw it wasn't allowedWhen I asked to talk to someone "higher," their customer service rep told me they'd refer me to a special team to handle the request who would email me within 24-hoursThat was a ** way to cut communication ties, leaving me defenseless, and I received an email with the EXACT same information that the customer service rep mentionedIn short, do not use Stubhub unless you would like to lose moneyThey intentionally trick you and try to make you feel bad about itCompletely dishonest and dirty business model
On February 23, *** I purchased tickets for the *** concert in October 7, ***On June an empty envelope was delived to my address, I contacted stubhub by phone and tell them that I never received the tickets, the envelope had a tracking number that said it was delivered but nothing was insideStubhub said that they would contact the seller and have them re-ship the tickets, after not hearing back from them, I contacted them again and they said the seller refused to re-send the tickets even though the concert was months away and that because the tracking said delivered they can not help meI paid $*** CAD for the tickets, the concert is months away and they refuse to assist meI don't know if it was a scam or an error but I paid $*** for tickets I do not have and the concert is still a month away and that is more that enough time to get the tickets to me
Back in *** ** ***, I purchased season tickets to the *** *** *** *** Season on StubHubI was so excited and to attend these games and have been looking forward to it all yearAs it stands, I have no tickets and just found out less than hours prior to kickoffI made multiple attempts to verify the quantity, section, and row of season tickets I was receivingI have these documented in chat sessions with their agentsI was assured multiple times that I was receiving the purchased Season Tickets and was protected by Stubhub's Fan Protect GuaranteeI made multiple attempts to reach out to StubHub to verify the validity, the row and seat number of these tickets, and to confirm that they would be sitting together (see attached chats for reference)My friends and family have all been on board and have made travel arrangements to go to these gamesAs the days drew closer to the delivery date I started to wonder when my tickets would arriveI reached
I listed tickets to sell through this company last Sunday 3-25-and they sold within minutes They provided the shipping label which I fixed to manila envelope and mailed the tickets to the buyer the very next day at 11am or soThe tickets are lost in the mail and I have been to the post office who services the locked mailbox I mailed them from and they cannot find them eitherI have contacted UPS and also called Stubhub times in order to try to resolve the issueThe show is this Sunday and the tickets are goneSo Stubhub refunded the buyer and charged me $and pulled this amount from my bank days agoI looked over their policy and they do list a $service fee which I would understand, they are a businessI listed the tickets at $a piece (orig value was $plus a service fee - and I did not purchased elsewhere not from stubhub) The $was suggested by stubhub's web site and that I would be getting after the tickets were soldI have never received a
SELLER BEWARE -- STUBHUB CAN RELIST YOUR TICKETS WITHOUT YOUR KNOWLEDGE!!! We have been buying and selling tickets with StubHub for quite a while Somehow their software system re-listed our tickets AFTER we sold themWe didn't receive any notice of them being listed again, so when the duplicate listing sold, WE were blamed and WE had to pay a penalty!!! We offered to bring all our laptops in for their inspection, but they never called back even though they say they will contact you in a day or twoI don't think they are bad people doing this, but it is definitely BAD software, and the SELLER HAS TO PAY THE PRICE FOR THEIR DEFECTIVE SYSTEM!!!! BE VERY CAUTIOUS USING THIS SITE TO BUY OR SELL!! We have inquired with others and have heard nightmare stories!
I have had multiple issues with StubhubThe first of which occurred approximately months ago when I purchased a pair of season tickets to the *** *** on their websiteAfter my purchase was confirmed, I then made a number of other purchases that were reliant upon receiving the tickets that I had purchased, the largest of which was train passes that would enable me to travel from my home in suburban *** to the *** *** Center for each of the *** home gamesA few weeks later, I was informed that the seller had never submitted the tickets Stubhub so my order had been refunded and I was given a dollar stubhub gift cardThis was unacceptable because the Stubhub ticket agreement states that any undelivered tickets will be replaced with equivalent ones whenever possible and this still left me with hundreds of dollars in purchases that I now had no use for as the price for season tickets had climbed significantly to the point that I could not afford to re
I decided on the game day of a *** *** game that I was going to sell the tickets that I had previously purchased and purchase better tickets (I wanted to sit closer to the field)I posted my tickets for sale on StubHub and they sold within minutesI also purchased new tickets from StubHubAll was goodGame time comes around and the buyers that purchased my tickets claimed that they were refused entry upon arrival to the game due to the tickets already haviing been scannedI immediately felt terrible and contacted the company I originally purchased the tickets from, in which they suggested that I contact the*** *** ticket office to confirm that the tickets had in fact been scannedThe ticket office assured me that there is no record of the tickets ever being scanned and that the buyers must have made this claim in order to get out of the saleI then take my issue to StubHub, fully expecting them to be on my side and help my resolve this issueI did eve
Deceptive service fees, be prepared to get screwed
I purchased event tickets to Carolina Kickoff on 6/28/three tickets for a total cost of $The event was cancelled and rescheduled for the main headliner was Blake Shelton, when it was rescheduled I asked for a refund and was told no since the event was re-scheduled that they could not refund me even though Blake *** would not be at the new eventFast forward to 3/9/the event was officially cancelled and I received an email from StubHub notifying me that they were refunding me the $I called stubhub on 3/9/and was told there was an error issuing my refund and that they would ensure it was taken care of and the refund issuedI later that same day received another email stating they were issuing the refundOn 3/I called them again and was told that they were still working on the issueI called again on 3/and was told that they still were unable to process the refund but they would instead mail a check to me and would email me a confirmation on
I purchased parking passes for a specific parking lot and when I checked out the pass was in a different lotI called to see what they could do, and the person on the phone said I would have to resell the ticket myself, which I'm not doing
If there's a checkout dropdown tab for each and every ticket you click on, that should be the ticket you purchase when you click checkout