I agreed to sell tickets on StubHubI was legally in possession of the correct type of tickets to comply with their policy at the time of my listingI had trouble uploading my ticket PDF file once the ticket was soldI contacted customer support for adviceI had their customer service try to make the upload for me and something went wrongHe advised me that my files were incorrect and couldn't be uploadedI contacted customer support more times, and was given different information each time about how to correct the problemFinally, I was advised to cancel the sale -- and assured that I would not be charged a cancellation because I had tried in good faith to deliver the ticketsI was then charged more than the price of the tickets that I was selling
I downloaded their app then check out the process of selling ticketsI entered all my info and at the end before posted I hit the back button on my Android phoneThe app was not user friendly and I had many issues but in the end did not post the ticketA few day later I see in my email the ticket sold within hours when it was not even suppose to be on StubHubCalled and chatted with several agents and they all were very rude and did not want to rectify the problemBasically said they could waive the fee but it is what it is and they are charging me $because the listing was postedAfter pleading with over agents no one would help me and they blatantly refused to let me talk to a supervisorI also requested to see my app session and they just hung up on meBAD BAD COMPANY!
I am a single mother of and cannot afford to just give away $when the StubHub app does not even work properlyI even clicked on the links in the email they sent me and they don't workThis was an error and they still steal your moneyPLEASE STAY AWAY FROM SELLING ON STUBHUB!!! They steal your moneyThere are other sitesPlease check them out before you are charged for their website/app issuesIn the end someone should really do something about this companyI believe if there was an investigation they would uncover a huge scam happening here
I recently purchased *** *** from StubHub for a game that was nearly sold outI would like to make it clear that the stadium I attended has awful connectivity and wifi and I made it a point to download my mobile tickets beforehand for this reasonAfter arriving wih my tickets, the machine at the entry gate said that the tickets “have been voided.” I have purchased tickets from Stubhub for over years and have never had an issue with the validity of their ticketsExtremely confused, I went to *** *** and spent minutes showing them the confirmation email I received along with my mobile ticketsThey were just as confused and eventually decided to give me seats closeby that had not been purchasedWhen the internet connection did kick back on inside the stadium, it seemed I had received an email from Stubhub roughly hour before gametime saying my tickets were unavailable and that new ones were to be sent (with no detail as to why)Although new tickets were sent befo
I was using stubhub to purchase tickets for the *** ** *** *** eventWhen buying tickets, I purchased two field tickets for over $*** a pieceWhen the tickets arrived, they stated that they were stadium ticketsI contacted an online agent who told me that they were in fact field tickets, and that all tickets they were selling for the event were general admission field ticketsI knew this was incorrect and had her verifyOnce she checked again, she told us to resell the tickets to receive money to buy field ticketAt this point, we had received four stadium tickets, so we assumed that stubhub sent us tickets for compensationTherefore, we sold all four tickets to have enough money for field ticketsAfter all transactions were made, the original seller in stubhub told us that he sent us the wrong tickets and had to reprint his for his own useObviously, this presented an issue since we sold the tickets like stubhub had told us toAfter calling customer support, they told us
I purchased tickets through StubHub back in *** of *** for an event occurring on *** 22, ***I received emails reminding me of the event but I could not download my ticketsThe MORNING of my event I received an email saying that my tickets (which I had paid $*** months ago) weren't availableI had taken a day off of work for this event, purchased a hotel room and was supposed to meet friendsThe customer service representative at StubHub that I spoke with advised me that the seller had a problem with his primary so he wasn’t able to fulfill the orderI had only two solutions to the issue offered to me: Refund the money or Send me tickets for the event in a farther section from the stage than previously selected for the same price I had paidShe mentioned I was covered by their "Fanback Guarantee" which promises to find BETTER seats than originally purchased if this issue occursI was only offered seats farther from the stageThis whole experience
I just hung up with Stub Hub customer service and this was my first experience selling tickets with them, and also my last They sold sets of the same tickets to different parties and said that I was liable for this error However, I did not list the same set twiceAnd even if I had, why would their site allow such a thing? You cant sell sets of the same tickets!! I was notified that my tickets had sold twice, and I understand why the 2nd buyer wanted a refundI have no issue with that, however, Stub hub charged me a fee for my "error" when there was no error on my part I am out $because their system created mirror ordersI am hoping to get my account deleted as soon as possibleI am very unhappy with my customer service experience
Purchased tickets for the 5/15/game between the *** *** *** *** ***The game was rained out and rescheduled for 7/12/I do not live in *** and so I cannot attend that gameHowever, I was able to go to the game on 5/16/18, but I could not use my tickets, despite the fact that tickets purchased from the *** could be exchanged for any upcoming home game (subject to availability)The reason that I was given, from the *** is that StubHub tickets aren't technically owned by the purchaser, and that I should contact StubHub for a refundHowever, StubHub disputes this, saying they are, in fact, my tickets, and that I can resell them if I can't attend the makeup gameSomeone is clearly not telling the truth, hereIf they truly belong to me, then I should have been able to exchange them with the ***If they don't, then StubHub owes me a refund
I purchased an "instant" ticket before the cubs game at*** ** ** *** *** *** The order went through and to my credit cardHowever, I did not receive the ticket to my app for over one hour - the 5th inningI had already purchased a ticket another way to get in the game thinking that something was wrongI kept checking the app for the ticket when I got to the game and this is why I noticed the ticket finally appeared - but way lateThey made claims stating the ticket was instantIt was notThere was not link in the email to get to the ticket - just confirmation of the order being placedThe ticket did not load to my app until way after the purchase (5th inning and over an hour) and way after when it was needed to enter *** *** to see most of the gameThey also claim the following guarantee, see below, and when I called their customer service twice to have them make up for it, they did notInstead, they arugued with me that it was there when it was notI thi
I purchased tickets on this site for a concert October 6....when I went to print the tickets not only did I see that I had paid $each for tickets that stated $149.75, but the tickets were in the name of *** ***I did not realize that I was purchasing scalped tickets from a person who UPCHARGED each ticket $I fear that I will get to the venue and*** *** will be sitting in the seats; he will be able to provide ID to prove who he is and I will be humiliated to be escorted out with my year old step mom !!! I am not comfortable with this purchase and they refused to refund my money !! I called customer service twice and they provide NO CUSTOMER SERVICE at all !!!!
Stubhub changed their pricing policy....it now is "less" transparent to the sellerIn the past stubhub would disclose selling price, +stubhub fee to seller, "plus" stubhub fees to buyerSo one can see fully disclosed end user purchase price for ticket one would list/sellNow the "end user" purchase price is no longer visible to the seller..."unless" one go on the stubhub site to see the "public" listingREquire : full disclosure on all stubhub fees to seller and buyersMake it visible and obviousDon't hide it! This is especially important sellerBecause without this...it is not obvious to the seller that there is ~30% markup on what is being listed to re-sell
I had posted tickets for sale on StubHub and I wanted to change the price on of themI called StubHub and they told me I had to cancel my listing and then relist the ticketsI cancelled my listing like they advised me to doI attempted to relist them but StubHub would not accept ticketsI called them back again and they said they will resolve the issue and call me when it is resolvedStubHub told me if I do not hear back from them by the same time the next day to call them back for progress reportI called back the next day and this time they told me they do not call costumers back about listings and can not hive a progress reportI asked them how and when will I knowStubHub told me I should not have cancelled my listing and I can not relist themI informed them again that it was them who told me I had to cancel listingThey said that they could not help me
Listed tickets for sale on 5/for a music festival, received email from stubhub confirming listing on the same dayAfternoon of 5/received simultaneous emails from stubhub, one saying my credit card would be charged $for failing to deliver tickets on time, second email letting me know my listing had been canceledWhen I called them to let them know I had not received any notification at all that my tickets had been purchased, CSR sent me a test email stating tickets had been purchasedOf course I received the test email immediately but nowhere else in my email could I find the original notificationCSR stated my tickets had sold at around 11am (CST) and I had until 11am today mail ticketsI reiterated that I had not been notified of saleThey would not budge on charging my accountI also don't think it's right that it states you have business day to mail your order but you are not given until the end of that business day
I recently purchased tickets to a venue, and not even a day later, other business selling at wholsale value (not re-selling) had the same tickets/seats for a significant amount lessI had requested a refund and stubhub advised that was not possible but that I can resaleNeedless to say, I received no help, a bunch of apologies and acknowledgment of the deceitfulness, but no value resolutionI would very much so recommend not purchasing from this site, as they allow for unfair things to go on, and look the other way
On *** we posted some tickets on stub hub for a game that weekendWithin a half an hour we received confirmation that our tickets were soldThe email showed the price they sold for and informed us the money would be deposited into our account within daysAfter week nothing had been deposited so I called the companyThey told me there was a problem and their security team had cancelled the transactionThey did not inform us of this so we were under the understanding that everything was good and we did not try to sell the tickets on our ownI have since been given the run around by their customer service telling me someone from the security would call me withinhoursThat was days ago and when we call they are very rude and will not let us speak to a manager or supervisorWe would like the $that they said was coming to us
I was a first time user trying to desperately sell tickets onlineA friend suggested stubhub so I posted my tickets onlineApparently my tickets sold at 10pm the night before the eventThat next morning I had to hit the road for a hour road tripDuring that drive I received a phone call from stub, less than hours from the tickets being sold, saying that the ticket had sold and for me to provide the ticket to the buyerSo I pulled over and pulled up my email on my phone and see that my ticket sold on *** about a hour prior to stubhub calling meThe Stubhub agent then tells me "its okay, I will go ahead and cancel the ticket and notify the buyer", never mentioning the feeI find out about the fee beginning of the next week on my bank accountIt's 2018, why isn't Stubhub using a text message service to notify sellers or pay to have more people make phone calls and notify the sellers right awayI'm sorry but I'm not checking my email by the minute, especially not that late at night and early in the morning before a road tripThis is a common complaint about this company and they still haven't changed the way they do thingsI will spread the word, and will let all of my friends, family, and associates know not to use this serviceIf I could give stars I wouldI will NOT ever use Stubhub again
On November 26, 2017, I attended a Los Angeles Rams game at the Los Angeles ColiseumUpon arriving to the game and proceeding to turn in to the parking lot, I was stopped by a parking attendant because both of the cars we were in did not possess a parking permit on the windshield of the car as required for entryBeing that I did not want to disappoint relatives who were visiting from out of the country, I quickly went on Stubhub to purchase parking passes that would allow us to tailgate before the gameThe first attempt was order*** *** $These "parking passes" gave us an address that led us to an unoccupied vacant lot under a freeway bridge, which was approximately miles from the stadiumThe second and third orders (order *** for $& order *** for $one for each car) led us to a parking lot in the coliseumHowever, upon handing the parking attendant my tickets on the Stubhub app, he informed me that he could not let us in becau
Stubhub has predatory seller feesThey take 10% fees if a seller's sale goes through, but 40% if the seller cancels the sale (no matter what the reason for canceling is)The 40% fee is predatoryThe company is incentivized to have sellers cancel sales because they profit moreThey are not incentivized to have proper safe-guards to protect and prevent sellers from cancelingTheir means for communicating seller debt is unfairThey only email to notify sellers of exorbitant cancellation fees, but reply “as you can probably tell from this automated response, no one is checking email sent to this address” if a seller tries to email themThey do not send a letter or try to call regarding debtEmails get lost in spamDebt and credit scores are a major thing in this society, but stub hub makes very little effort to ensure a seller with outstanding debt knows of his/her debt before sending the debt to a collection agency and ruining their creditThey have stopped communicatin
Was charged for a sale that was cancelled by the ticket buyer, after sending them my ticketsI was then told by customer service that this was basically too bad, and that there is nothing they can do to guarantee my tickets will be unused
I'm not issuing a complaint because I understand they can't force their sellers to reprint a ticketWhat I am reviewing for is to complain about the abysmal customer service they provideThey don't respond to emails in a timely fashion, but I saw on their facebook page they typically reply within the hour, so naturally I decided to contact them thereThe representative on there explained their policy well(I lost my wristband for coachella weekend coming up next week, 4/21/2017, asking for a reprint) And I understood that they would try to contact the seller and ask them to request a reprint from Coachella's ticketing.So I waited days with no responseI messaged them again, to inquire as to whether or not they'd made contact with the sellerA woman who claimed to be the manager of customer complaints or something, called my cellphone a few minutes later, and then proceeds to repeat the information I'd received days ago with one small catchShe said, "Even if we make contact with the seller and ask them to request a reprint, it's not guaranteed that they will do it." The keywords being, "Even if" so I interrupted and asked, "Are you telling me you haven't even bothered to try?" to which she responds quite sternly "I didn't say that, I didn't say that!" and I replied "well you just said even if, meaning you haven't even tried, I understand that it's not guaranteed but I was under the impression that someone had already reached out to the seller"to which she gives me her copy paste speech about reprints not being guaranteedAnd then proceeds to give me some rubbish about her having worked with Stubhub "for a long time, years and years," and that she has rarely ever seen reprints go through, and there's really only a very very small chance that the seller will be able to get a reprint because the process on the coachella website is hardWhat I took from this experience is that this company is too lazy to bother helping their patrons, once the money is in their pockets, they don't careThey didn't even offer to help me purchase a new ticketAnd I'm not talking discounts, I mean they didnt even say, you can always purchase a new one and sell it if your reprint comes throughjust a bunch of " I'm sorry but our policy states..." Which seems to be the only response they know
I agreed to sell tickets on StubHubI was legally in possession of the correct type of tickets to comply with their policy at the time of my listingI had trouble uploading my ticket PDF file once the ticket was soldI contacted customer support for adviceI had their customer service try to make the upload for me and something went wrongHe advised me that my files were incorrect and couldn't be uploadedI contacted customer support more times, and was given different information each time about how to correct the problemFinally, I was advised to cancel the sale -- and assured that I would not be charged a cancellation because I had tried in good faith to deliver the ticketsI was then charged more than the price of the tickets that I was selling
I downloaded their app then check out the process of selling ticketsI entered all my info and at the end before posted I hit the back button on my Android phoneThe app was not user friendly and I had many issues but in the end did not post the ticketA few day later I see in my email the ticket sold within hours when it was not even suppose to be on StubHubCalled and chatted with several agents and they all were very rude and did not want to rectify the problemBasically said they could waive the fee but it is what it is and they are charging me $because the listing was postedAfter pleading with over agents no one would help me and they blatantly refused to let me talk to a supervisorI also requested to see my app session and they just hung up on meBAD BAD COMPANY!
I am a single mother of and cannot afford to just give away $when the StubHub app does not even work properlyI even clicked on the links in the email they sent me and they don't workThis was an error and they still steal your moneyPLEASE STAY AWAY FROM SELLING ON STUBHUB!!! They steal your moneyThere are other sitesPlease check them out before you are charged for their website/app issuesIn the end someone should really do something about this companyI believe if there was an investigation they would uncover a huge scam happening here
I recently purchased *** *** from StubHub for a game that was nearly sold outI would like to make it clear that the stadium I attended has awful connectivity and wifi and I made it a point to download my mobile tickets beforehand for this reasonAfter arriving wih my tickets, the machine at the entry gate said that the tickets “have been voided.” I have purchased tickets from Stubhub for over years and have never had an issue with the validity of their ticketsExtremely confused, I went to *** *** and spent minutes showing them the confirmation email I received along with my mobile ticketsThey were just as confused and eventually decided to give me seats closeby that had not been purchasedWhen the internet connection did kick back on inside the stadium, it seemed I had received an email from Stubhub roughly hour before gametime saying my tickets were unavailable and that new ones were to be sent (with no detail as to why)Although new tickets were sent befo
I was using stubhub to purchase tickets for the *** ** *** *** eventWhen buying tickets, I purchased two field tickets for over $*** a pieceWhen the tickets arrived, they stated that they were stadium ticketsI contacted an online agent who told me that they were in fact field tickets, and that all tickets they were selling for the event were general admission field ticketsI knew this was incorrect and had her verifyOnce she checked again, she told us to resell the tickets to receive money to buy field ticketAt this point, we had received four stadium tickets, so we assumed that stubhub sent us tickets for compensationTherefore, we sold all four tickets to have enough money for field ticketsAfter all transactions were made, the original seller in stubhub told us that he sent us the wrong tickets and had to reprint his for his own useObviously, this presented an issue since we sold the tickets like stubhub had told us toAfter calling customer support, they told us
I purchased tickets through StubHub back in *** of *** for an event occurring on *** 22, ***I received emails reminding me of the event but I could not download my ticketsThe MORNING of my event I received an email saying that my tickets (which I had paid $*** months ago) weren't availableI had taken a day off of work for this event, purchased a hotel room and was supposed to meet friendsThe customer service representative at StubHub that I spoke with advised me that the seller had a problem with his primary so he wasn’t able to fulfill the orderI had only two solutions to the issue offered to me: Refund the money or Send me tickets for the event in a farther section from the stage than previously selected for the same price I had paidShe mentioned I was covered by their "Fanback Guarantee" which promises to find BETTER seats than originally purchased if this issue occursI was only offered seats farther from the stageThis whole experience
I just hung up with Stub Hub customer service and this was my first experience selling tickets with them, and also my last They sold sets of the same tickets to different parties and said that I was liable for this error However, I did not list the same set twiceAnd even if I had, why would their site allow such a thing? You cant sell sets of the same tickets!! I was notified that my tickets had sold twice, and I understand why the 2nd buyer wanted a refundI have no issue with that, however, Stub hub charged me a fee for my "error" when there was no error on my part I am out $because their system created mirror ordersI am hoping to get my account deleted as soon as possibleI am very unhappy with my customer service experience
Purchased tickets for the 5/15/game between the *** *** *** *** ***The game was rained out and rescheduled for 7/12/I do not live in *** and so I cannot attend that gameHowever, I was able to go to the game on 5/16/18, but I could not use my tickets, despite the fact that tickets purchased from the *** could be exchanged for any upcoming home game (subject to availability)The reason that I was given, from the *** is that StubHub tickets aren't technically owned by the purchaser, and that I should contact StubHub for a refundHowever, StubHub disputes this, saying they are, in fact, my tickets, and that I can resell them if I can't attend the makeup gameSomeone is clearly not telling the truth, hereIf they truly belong to me, then I should have been able to exchange them with the ***If they don't, then StubHub owes me a refund
I purchased an "instant" ticket before the cubs game at*** ** ** *** *** *** The order went through and to my credit cardHowever, I did not receive the ticket to my app for over one hour - the 5th inningI had already purchased a ticket another way to get in the game thinking that something was wrongI kept checking the app for the ticket when I got to the game and this is why I noticed the ticket finally appeared - but way lateThey made claims stating the ticket was instantIt was notThere was not link in the email to get to the ticket - just confirmation of the order being placedThe ticket did not load to my app until way after the purchase (5th inning and over an hour) and way after when it was needed to enter *** *** to see most of the gameThey also claim the following guarantee, see below, and when I called their customer service twice to have them make up for it, they did notInstead, they arugued with me that it was there when it was notI thi
I purchased tickets on this site for a concert October 6....when I went to print the tickets not only did I see that I had paid $each for tickets that stated $149.75, but the tickets were in the name of *** ***I did not realize that I was purchasing scalped tickets from a person who UPCHARGED each ticket $I fear that I will get to the venue and*** *** will be sitting in the seats; he will be able to provide ID to prove who he is and I will be humiliated to be escorted out with my year old step mom !!! I am not comfortable with this purchase and they refused to refund my money !! I called customer service twice and they provide NO CUSTOMER SERVICE at all !!!!
Stubhub changed their pricing policy....it now is "less" transparent to the sellerIn the past stubhub would disclose selling price, +stubhub fee to seller, "plus" stubhub fees to buyerSo one can see fully disclosed end user purchase price for ticket one would list/sellNow the "end user" purchase price is no longer visible to the seller..."unless" one go on the stubhub site to see the "public" listingREquire : full disclosure on all stubhub fees to seller and buyersMake it visible and obviousDon't hide it! This is especially important sellerBecause without this...it is not obvious to the seller that there is ~30% markup on what is being listed to re-sell
I had posted tickets for sale on StubHub and I wanted to change the price on of themI called StubHub and they told me I had to cancel my listing and then relist the ticketsI cancelled my listing like they advised me to doI attempted to relist them but StubHub would not accept ticketsI called them back again and they said they will resolve the issue and call me when it is resolvedStubHub told me if I do not hear back from them by the same time the next day to call them back for progress reportI called back the next day and this time they told me they do not call costumers back about listings and can not hive a progress reportI asked them how and when will I knowStubHub told me I should not have cancelled my listing and I can not relist themI informed them again that it was them who told me I had to cancel listingThey said that they could not help me
Listed tickets for sale on 5/for a music festival, received email from stubhub confirming listing on the same dayAfternoon of 5/received simultaneous emails from stubhub, one saying my credit card would be charged $for failing to deliver tickets on time, second email letting me know my listing had been canceledWhen I called them to let them know I had not received any notification at all that my tickets had been purchased, CSR sent me a test email stating tickets had been purchasedOf course I received the test email immediately but nowhere else in my email could I find the original notificationCSR stated my tickets had sold at around 11am (CST) and I had until 11am today mail ticketsI reiterated that I had not been notified of saleThey would not budge on charging my accountI also don't think it's right that it states you have business day to mail your order but you are not given until the end of that business day
I recently purchased tickets to a venue, and not even a day later, other business selling at wholsale value (not re-selling) had the same tickets/seats for a significant amount lessI had requested a refund and stubhub advised that was not possible but that I can resaleNeedless to say, I received no help, a bunch of apologies and acknowledgment of the deceitfulness, but no value resolutionI would very much so recommend not purchasing from this site, as they allow for unfair things to go on, and look the other way
On *** we posted some tickets on stub hub for a game that weekendWithin a half an hour we received confirmation that our tickets were soldThe email showed the price they sold for and informed us the money would be deposited into our account within daysAfter week nothing had been deposited so I called the companyThey told me there was a problem and their security team had cancelled the transactionThey did not inform us of this so we were under the understanding that everything was good and we did not try to sell the tickets on our ownI have since been given the run around by their customer service telling me someone from the security would call me withinhoursThat was days ago and when we call they are very rude and will not let us speak to a manager or supervisorWe would like the $that they said was coming to us
I was a first time user trying to desperately sell tickets onlineA friend suggested stubhub so I posted my tickets onlineApparently my tickets sold at 10pm the night before the eventThat next morning I had to hit the road for a hour road tripDuring that drive I received a phone call from stub, less than hours from the tickets being sold, saying that the ticket had sold and for me to provide the ticket to the buyerSo I pulled over and pulled up my email on my phone and see that my ticket sold on *** about a hour prior to stubhub calling meThe Stubhub agent then tells me "its okay, I will go ahead and cancel the ticket and notify the buyer", never mentioning the feeI find out about the fee beginning of the next week on my bank accountIt's 2018, why isn't Stubhub using a text message service to notify sellers or pay to have more people make phone calls and notify the sellers right awayI'm sorry but I'm not checking my email by the minute, especially not that late at night and early in the morning before a road tripThis is a common complaint about this company and they still haven't changed the way they do thingsI will spread the word, and will let all of my friends, family, and associates know not to use this serviceIf I could give stars I wouldI will NOT ever use Stubhub again
On November 26, 2017, I attended a Los Angeles Rams game at the Los Angeles ColiseumUpon arriving to the game and proceeding to turn in to the parking lot, I was stopped by a parking attendant because both of the cars we were in did not possess a parking permit on the windshield of the car as required for entryBeing that I did not want to disappoint relatives who were visiting from out of the country, I quickly went on Stubhub to purchase parking passes that would allow us to tailgate before the gameThe first attempt was order*** *** $These "parking passes" gave us an address that led us to an unoccupied vacant lot under a freeway bridge, which was approximately miles from the stadiumThe second and third orders (order *** for $& order *** for $one for each car) led us to a parking lot in the coliseumHowever, upon handing the parking attendant my tickets on the Stubhub app, he informed me that he could not let us in becau
Stubhub has predatory seller feesThey take 10% fees if a seller's sale goes through, but 40% if the seller cancels the sale (no matter what the reason for canceling is)The 40% fee is predatoryThe company is incentivized to have sellers cancel sales because they profit moreThey are not incentivized to have proper safe-guards to protect and prevent sellers from cancelingTheir means for communicating seller debt is unfairThey only email to notify sellers of exorbitant cancellation fees, but reply “as you can probably tell from this automated response, no one is checking email sent to this address” if a seller tries to email themThey do not send a letter or try to call regarding debtEmails get lost in spamDebt and credit scores are a major thing in this society, but stub hub makes very little effort to ensure a seller with outstanding debt knows of his/her debt before sending the debt to a collection agency and ruining their creditThey have stopped communicatin
I bought non-existing tickets and they even admit so by emailNo money back, looking for some legal supportNever ever again!
Was charged for a sale that was cancelled by the ticket buyer, after sending them my ticketsI was then told by customer service that this was basically too bad, and that there is nothing they can do to guarantee my tickets will be unused
I'm not issuing a complaint because I understand they can't force their sellers to reprint a ticketWhat I am reviewing for is to complain about the abysmal customer service they provideThey don't respond to emails in a timely fashion, but I saw on their facebook page they typically reply within the hour, so naturally I decided to contact them thereThe representative on there explained their policy well(I lost my wristband for coachella weekend coming up next week, 4/21/2017, asking for a reprint) And I understood that they would try to contact the seller and ask them to request a reprint from Coachella's ticketing.So I waited days with no responseI messaged them again, to inquire as to whether or not they'd made contact with the sellerA woman who claimed to be the manager of customer complaints or something, called my cellphone a few minutes later, and then proceeds to repeat the information I'd received days ago with one small catchShe said, "Even if we make contact with the seller and ask them to request a reprint, it's not guaranteed that they will do it." The keywords being, "Even if" so I interrupted and asked, "Are you telling me you haven't even bothered to try?" to which she responds quite sternly "I didn't say that, I didn't say that!" and I replied "well you just said even if, meaning you haven't even tried, I understand that it's not guaranteed but I was under the impression that someone had already reached out to the seller"to which she gives me her copy paste speech about reprints not being guaranteedAnd then proceeds to give me some rubbish about her having worked with Stubhub "for a long time, years and years," and that she has rarely ever seen reprints go through, and there's really only a very very small chance that the seller will be able to get a reprint because the process on the coachella website is hardWhat I took from this experience is that this company is too lazy to bother helping their patrons, once the money is in their pockets, they don't careThey didn't even offer to help me purchase a new ticketAnd I'm not talking discounts, I mean they didnt even say, you can always purchase a new one and sell it if your reprint comes throughjust a bunch of " I'm sorry but our policy states..." Which seems to be the only response they know