I received a text message from this business advising me that my account information had been updated This is an issue as I do not have an account with this business I contacted the number provided in the text message, which provided me with options - neither of which had anything to do with customer service issues or concerns about account updates When I was finally able to get through this terrible IVR and speak with a representative, I was advised that yes, there is an account attached to my phone number, and no, my name is not associated with it I explained that I did not authorize use of my phone number for use with a *** account and requested that it be removed from their system, and was told that their team would need to review the request and get back to me, which may take up to hours This is ridiculous and unacceptable The representative was able to verify my number, see that it was the number from which I was calling, but was unable to remove it from thei
I recently purchase tickets from stub hub and was trying to reselling that the same day I purchase themI contacted the customer service representative and he (Chris) stated that I would be able to resale my tickets once I got the email to do soNo email never cameI end up calling stub hub backAnother customer service representative stated the same thing the first representative said about a emailStill no emailCall again the young lady stated that it was to late and the other customer service representatives should've told youThe only thing that she could offer me was a couponI didn't pay with a coupon so why would I except a couponThe worst customer service having to call four times with no resolution beside offering a coupon
Blocked my listingWould not allow me to sell my * *** *** tickets even though certain brokers were allowed to sell themI was told I could sell them if I sent a bunch of documentationI sent them everything they asked for including photos of the tickets, my invoice for the purchase, and even screen shots of my *** *** account showing the tickets I purchased
I placed an order on stub hub to sell out of tickets I purchased on ***I tried to transfer the tickets (seats 18-19) from *** to stubhub directly from Renee (who I chatted on line gave me the etix@stubhub email address along with her first nameI then got an email back from stub hub saying it could not be done this wayI talked with a woman on the phone who walked me through downloading my seats - she told me to click the first two seats - and print the rest of the ticketsOnce the transaction was done I received a verbal from the woman saying she received it and I received an email from stub hub confirming my transaction for seats 18+were completeUnbeknown to me- I hit seats and - Seats 20-were my daughter and her friends seatsI can not see any information from Stub hub that the wrong seats were checked off - and I received a confirmation stating that they received seats and The buyer could not get in with my seats because my daughter
My brother purchased tickets from StubHub for the *** *** *** game on *** in *** ***We flew all the way down from *** to watch the gameWhen we got there, the tickets we were issued wouldn't work- one of the people working the gate suggested that the tickets may have been sold more than once, and subsequently already invalid due to already being scanned once before we got thereWhen we called StubHub to ask what had happened, we were put into a minute hold in which the lady didn't even bother to do anything to help our situationShe was unable to find us other seats, unable to get us working tickets- essentially, we were screwed and couldn't get itShe offered us a $** credit to Stubhub, which was useless since didn't help our current situation and we would never use stubhub againUnfortunately, we had wasted over *** dollars of plane tickets and then another ~*** on tickets that didn't work, and was only offered a $** credit
I was motivated to write this review after having an issue claiming money I had made from a ticket purchaseI initially called PayPal, which was easily the least helpful customer service interaction I had ever hadThe service agent was rude, continued to say that my issue was "impossible" and that there was nothing he could do even after I provided proof of the discrepancy via emails PayPal had sent directly to meHowever, after calling StubHub, the issue was quickly fixed within about minutesI thought I'd have to jump through a million hoops to get funds I was entitled to, but the agent on the line was incredibly helpful
I purchased tickets for a concert on *** ** *** from this site, which I have used multiple times beforeI received a call at 7:PM the day of the concert stating that the tickets I received were not validThis happened as I was making my way to the venue as the event start time was 8pmAfter an hour on the phone with multiple representatives, one of them advised me to scan my tickets at the venueThe ticket ended up going through at that point I ended up finishing the call with the representativeAfter being seated for a couple of minutes, I was approached by an usher who asked for our tickets as someone else had the same ticketsWe both show proof but at the end the tickets belonged to the person who came laterI spoke to a very nice manager at*** *** *** *** who advised me to call Stub Hub again to make a claimI called Stub Hub the morning after and I was hung up while trying to obtain a refund for this eventI am very upset because as a concert goer this has n
Attempted to sell tickets through them for a festivalUnfortunately I received my tickets after the garaunteed delivery date, which was two days after my required shipping dateI contacted StubHub the day they scheduled for me to mail the tickets to let them know what's going on*** assured me that it would not be an issue, she would make notes on my account, nothing to worry aboutTwo days later I'm being charged by Stub HubI call to ask why, she says because they had to buy new tickets for the buyerWhy wouldn't you use the money that you've already taken from the customer, but not issued to buy new tickets instead of making me responsible for them having a good timeIf I was paid upfront before mailing the tickets, I fully understand requesting what I was paid back or even charging met the difference in price between the set of ticketsCharging me for a itic reason is unacceptable, I can assure you I will never do business with them againThey're your stereotypical business hiding behind claims of "we care about the customers"
I originally purchased two tickets for the *** concert in ***, ** that was supposed to be held on 8/17/***I live in *** but purchased plane flights for my husband and I to fly to *** to the price of $***The show was cancelled due to *** being illThat show was rescheduled for Monday, November 21st at the same arena in ***, **This is also the week of Thanksgiving and after reviewing plane flight prices, I decided that it was financially doable for me to fly back out to *** for the rescheduled showWith that being said, I decided to sell my tickets back on the Stubhub page on 8/18/***I put the listing up in the morning (mountain time as I was still in ***)The goal was just to make my money back for what I spent on the tickets (tickets at $*** a piece so $*** total)Once I put the selling listing up, I called Stubhub to ensure that all of it was correct as I’ve never sold tickets online beforeI explained to representative that I was upset
I bought tickets for above face value for a sold out concertThe concert was rescheduled at the last minute to a week night that I couldn't attend.The value of the tickets was cut in half so I couldn't resell themNot only did StubHub refuse me a refund, but they wouldn't even refund the initial fees I paid to enable me to drop the price of the tickets because and I quote: "The fees help us maintain a safe and secure marketplace." So frustrate and will not be using them again
Stubhub was supposed to refund me $(see below copied and pasted from an email)I received a mailer from an agency alerting me that StubHub never paid me (I believe it's the type of agency that makes a profit from finding others' uncollected monies)So I telephoned and spoke to a StubHub representative directly, and that representative saw in the StubHub computer database that MY money was never issued to meThat representative put my call through to the "Sold" department, and then StubHub disconnectedThen I sent an email with all this informationI still want my money, and the only response from StubHub has been SILENCE, which is unacceptableIt's an unacceptable response, and it's unacceptable to keep my money when notified of their oversight or neglectCopied/pasted from email - The buyer received the tickets for order within the last hours and we've now started processing your paymentYour price $Quantity x Total sale $Commission - $Your pay
Beware of Stubhub.com I listed two tickets on this website and their site had errors which resulted in listing the tickets twice They charged me for their error and when I contacted them to explain it was their problem they insisted their site had no errors and it was my fault and charged me $ Another internet scam
Order No**SSN**
Order No**SSN**
Over a month ago I have listed a day pass ticket on StubHub for the Formula event in ***After the event was over I got notified that StubHub is charging me back for the ticket as well as a penalty fee because I did not include *** *** *** for the event, and I was of course very surprised! When I called in to see what has happened one of their reps told me that I uploaded only the first page *** of the event but I explicitly remember uploading and tagging all threeHe then told me that the reason the pages I uploaded were silently dropped from their system was because I was supposed to have specified that I am selling three tickets instead of one ticket, but this doesn't make sense because in the purchase page for the 3-day pass I could purchase one ticket (for example if you look at 2-day *** *** you can see that I can buy ticket so ticket = a 2-day pass: ***
Hi, I posted tickets to sell on StubhubI no longer have the tickets, I went on the website this morning *** and it said you no longer have any listingI assumed that it expiredI came home ad received and email said they were soldI contacted them right awayThey said I have to pay a 40% penalty that I cannot affordThey have the same tickets even better on their websiteThis is so awfulI told them they do not have permission to charge meI spoke with Robert RCan they do that?
Last weekend 8/31/I purchased *** *** Band tickets from StubHub as a friend gave me the suggestionI found the concert I wanted, purchased the tickets and made my plans to enjoy a fun filled day!
9/1/arrived at the Gorge Amphitheater and pulled up my ticket information only to be told that those same tickets were just used in the previous minutesI went to the customer service area and while waiting to talk to someone overheard several other people having the same issuesI had to them call StubHub and spoke to a customer service agent who tried getting me tickets and couldn'tI asked her "how could this happen?" and was told that she didn't know only that they don't condone such practices at StubHubI told her that I spoke to others around me that had the same issue of tickets being resold and why did they let this go on for so many others including myself!
She had no answers for me except that they could refund me my moneyI had driven over hours, tanks of gas and a hotel reservation at this point! I told her that they needed to take a closer look at their practices with customers and sellers and make some changes because this is unacceptable for anyone to have to deal withThank goodness for the kindness of strangers as I was given a free ticket and was able to purchase one for $We were able to enjoy ourselves after this awful ordeal
StubHub will scam you out of your money if they get the chanceThis company is currently trying to scam me out of $I am in the process of talking with my bank to try and ensure this doesn't happenAwhile ago I listed some hockey tickets for sale as I could not go to the gameNo one ended up buying these tickets, or so I thought, so I gave them to a friendThe day after the game, I get an email from StubHub saying my tickets did in fact sell, and that because I gave the tickets to someone else and the ticket buyers could not get into the game, I would be charged $in feesHere is the problem, StubHub is supposed to send you an email once your tickets have sold, but I NEVER received an email saying thisStubHub then told me that the tickets had apparently sold on 11/When I checked my emails, I had zero saying the tickets soldBut I did have an email on 11/saying the listing for my tickets would expireSo, SIXTEEN days after the tickets apparently sold, I receive an email saying the listing is about to expire? Makes no senseWhen I brought these issues up to *** in executive claims, he completely blew them offHe told me that I should talk to customer service (even though they had not responded to my emails and could not help me)However, he did address the fact that I never received an email, and told me it was probably just a glitch in the systemHe said, despite the fact that I never received an email, it was still my faultI relied on the fact that StubHub tells you they will send you an email when your tickets sellI checked my emails consistently, trusting them to keep their word and send me an emailI received nothing, yet it is my faultHow do I NOT receive an email stating my tickets have sold, but I receive an email days after they claim they sold saying the listing is about the expire? How is this still my fault?
I am currently in the process of talking to my bank, as stated beforeI am a year old girl living on my ownIt took me months of saving and working over time to try and see this game and treat myselfNow, I am being scammed out of $350, something I cannot affordStubHub is just another big business looking to screw over the little peoplePlease learn from me and do not waste your time or money on this company
I purchased yankee tickets online and then tried to cancel the process of my transactions I was not able to onlineFor some reasonOne transaction was a mistake , and when I called stubhub the representative was extremely rude and I told her my transaction was pending and I want it not to go through, she refused She said there is no refund or cancellation policies and told me if there is insufficient funds they will keep trying until paidI am furious since it is my card and I was not respectedThank you
I purchased tickets to the Phoenix Suns at Golden State Warriors game and the tickets were transferred to meWhen I got to the gate the tickets did not work and I was told to go to the box officeThe box office told me to contact stub hub with issuesStub hubs investigation team made ME investigate myself and they did nothing to help meThey promised me a refund and later took it backI spoke to Jai W from Utah and he kept telling me to call the warriors For resolution but not to mention stub hub so they don’t kick me back to stub hubFor the first days, Jai sounded like he wanted to help me, but after today, just getting off the phone with him he basically gave me the runaround and told me good luck
I sold my tickets on StubHub and then the venue failed to email me tickets so they asked me to pick them up at will callI contacted stubhub and they said that's against their policy and that I'll be charged the difference in price or 40% of my ticket value whichever is *GREATER* (IF they find another ticket)I was already selling my ticket at a loss and now I'm shafted because of something that was out of my controlWaste of a good ticket and of my moneyI informed them that I did not agree to those charges and they responded with "If you do choose to open a dispute with your credit card company, once we receive the chargeback we will deactivate your account immediately." This is no way to run a business and resolve issuesAll I asked was that I not be charged any additional fees because this is a known issue with the venue email ticketing system
I needed a parking pass for an event at ** *** ** ***On July 20th I saw a pass for sale on Stub HubThe only information that was available BEFORE purchase was the available date and the location of the parking garageIt was only after purchase that the exact time of day the pass was good forThe time frame on the pass didnt give me enough time to eat and make the start of the eventIt is even questionable if there was enough time to park and make the start of the eventI immediately called Stub Hub customer service and tried to reverse the transactionAfter explaining to the CSR the details, Stub Hub wouldnt void the transaction or at least waive the buyer fee of about $I never used the pass
I received a text message from this business advising me that my account information had been updated This is an issue as I do not have an account with this business I contacted the number provided in the text message, which provided me with options - neither of which had anything to do with customer service issues or concerns about account updates When I was finally able to get through this terrible IVR and speak with a representative, I was advised that yes, there is an account attached to my phone number, and no, my name is not associated with it I explained that I did not authorize use of my phone number for use with a *** account and requested that it be removed from their system, and was told that their team would need to review the request and get back to me, which may take up to hours This is ridiculous and unacceptable The representative was able to verify my number, see that it was the number from which I was calling, but was unable to remove it from thei
I recently purchase tickets from stub hub and was trying to reselling that the same day I purchase themI contacted the customer service representative and he (Chris) stated that I would be able to resale my tickets once I got the email to do soNo email never cameI end up calling stub hub backAnother customer service representative stated the same thing the first representative said about a emailStill no emailCall again the young lady stated that it was to late and the other customer service representatives should've told youThe only thing that she could offer me was a couponI didn't pay with a coupon so why would I except a couponThe worst customer service having to call four times with no resolution beside offering a coupon
Blocked my listingWould not allow me to sell my * *** *** tickets even though certain brokers were allowed to sell themI was told I could sell them if I sent a bunch of documentationI sent them everything they asked for including photos of the tickets, my invoice for the purchase, and even screen shots of my *** *** account showing the tickets I purchased
I placed an order on stub hub to sell out of tickets I purchased on ***I tried to transfer the tickets (seats 18-19) from *** to stubhub directly from Renee (who I chatted on line gave me the etix@stubhub email address along with her first nameI then got an email back from stub hub saying it could not be done this wayI talked with a woman on the phone who walked me through downloading my seats - she told me to click the first two seats - and print the rest of the ticketsOnce the transaction was done I received a verbal from the woman saying she received it and I received an email from stub hub confirming my transaction for seats 18+were completeUnbeknown to me- I hit seats and - Seats 20-were my daughter and her friends seatsI can not see any information from Stub hub that the wrong seats were checked off - and I received a confirmation stating that they received seats and The buyer could not get in with my seats because my daughter
My brother purchased tickets from StubHub for the *** *** *** game on *** in *** ***We flew all the way down from *** to watch the gameWhen we got there, the tickets we were issued wouldn't work- one of the people working the gate suggested that the tickets may have been sold more than once, and subsequently already invalid due to already being scanned once before we got thereWhen we called StubHub to ask what had happened, we were put into a minute hold in which the lady didn't even bother to do anything to help our situationShe was unable to find us other seats, unable to get us working tickets- essentially, we were screwed and couldn't get itShe offered us a $** credit to Stubhub, which was useless since didn't help our current situation and we would never use stubhub againUnfortunately, we had wasted over *** dollars of plane tickets and then another ~*** on tickets that didn't work, and was only offered a $** credit
I was motivated to write this review after having an issue claiming money I had made from a ticket purchaseI initially called PayPal, which was easily the least helpful customer service interaction I had ever hadThe service agent was rude, continued to say that my issue was "impossible" and that there was nothing he could do even after I provided proof of the discrepancy via emails PayPal had sent directly to meHowever, after calling StubHub, the issue was quickly fixed within about minutesI thought I'd have to jump through a million hoops to get funds I was entitled to, but the agent on the line was incredibly helpful
I purchased tickets for a concert on *** ** *** from this site, which I have used multiple times beforeI received a call at 7:PM the day of the concert stating that the tickets I received were not validThis happened as I was making my way to the venue as the event start time was 8pmAfter an hour on the phone with multiple representatives, one of them advised me to scan my tickets at the venueThe ticket ended up going through at that point I ended up finishing the call with the representativeAfter being seated for a couple of minutes, I was approached by an usher who asked for our tickets as someone else had the same ticketsWe both show proof but at the end the tickets belonged to the person who came laterI spoke to a very nice manager at*** *** *** *** who advised me to call Stub Hub again to make a claimI called Stub Hub the morning after and I was hung up while trying to obtain a refund for this eventI am very upset because as a concert goer this has n
Attempted to sell tickets through them for a festivalUnfortunately I received my tickets after the garaunteed delivery date, which was two days after my required shipping dateI contacted StubHub the day they scheduled for me to mail the tickets to let them know what's going on*** assured me that it would not be an issue, she would make notes on my account, nothing to worry aboutTwo days later I'm being charged by Stub HubI call to ask why, she says because they had to buy new tickets for the buyerWhy wouldn't you use the money that you've already taken from the customer, but not issued to buy new tickets instead of making me responsible for them having a good timeIf I was paid upfront before mailing the tickets, I fully understand requesting what I was paid back or even charging met the difference in price between the set of ticketsCharging me for a i
tic reason is unacceptable, I can assure you I will never do business with them againThey're your stereotypical business hiding behind claims of "we care about the customers"
I originally purchased two tickets for the *** concert in ***, ** that was supposed to be held on 8/17/***I live in *** but purchased plane flights for my husband and I to fly to *** to the price of $***The show was cancelled due to *** being illThat show was rescheduled for Monday, November 21st at the same arena in ***, **This is also the week of Thanksgiving and after reviewing plane flight prices, I decided that it was financially doable for me to fly back out to *** for the rescheduled showWith that being said, I decided to sell my tickets back on the Stubhub page on 8/18/***I put the listing up in the morning (mountain time as I was still in ***)The goal was just to make my money back for what I spent on the tickets (tickets at $*** a piece so $*** total)Once I put the selling listing up, I called Stubhub to ensure that all of it was correct as I’ve never sold tickets online beforeI explained to representative that I was upset
I bought tickets for above face value for a sold out concertThe concert was rescheduled at the last minute to a week night that I couldn't attend.The value of the tickets was cut in half so I couldn't resell themNot only did StubHub refuse me a refund, but they wouldn't even refund the initial fees I paid to enable me to drop the price of the tickets because and I quote: "The fees help us maintain a safe and secure marketplace." So frustrate and will not be using them again
Stubhub was supposed to refund me $(see below copied and pasted from an email)I received a mailer from an agency alerting me that StubHub never paid me (I believe it's the type of agency that makes a profit from finding others' uncollected monies)So I telephoned and spoke to a StubHub representative directly, and that representative saw in the StubHub computer database that MY money was never issued to meThat representative put my call through to the "Sold" department, and then StubHub disconnectedThen I sent an email with all this informationI still want my money, and the only response from StubHub has been SILENCE, which is unacceptableIt's an unacceptable response, and it's unacceptable to keep my money when notified of their oversight or neglectCopied/pasted from email - The buyer received the tickets for order within the last hours and we've now started processing your paymentYour price $Quantity x Total sale $Commission - $Your pay
Beware of Stubhub.com I listed two tickets on this website and their site had errors which resulted in listing the tickets twice They charged me for their error and when I contacted them to explain it was their problem they insisted their site had no errors and it was my fault and charged me $ Another internet scam
Order No**SSN**
Order No**SSN**
Over a month ago I have listed a day pass ticket on StubHub for the Formula event in ***After the event was over I got notified that StubHub is charging me back for the ticket as well as a penalty fee because I did not include *** *** *** for the event, and I was of course very surprised! When I called in to see what has happened one of their reps told me that I uploaded only the first page *** of the event but I explicitly remember uploading and tagging all threeHe then told me that the reason the pages I uploaded were silently dropped from their system was because I was supposed to have specified that I am selling three tickets instead of one ticket, but this doesn't make sense because in the purchase page for the 3-day pass I could purchase one ticket (for example if you look at 2-day *** *** you can see that I can buy ticket so ticket = a 2-day pass: ***
Hi, I posted tickets to sell on StubhubI no longer have the tickets, I went on the website this morning *** and it said you no longer have any listingI assumed that it expiredI came home ad received and email said they were soldI contacted them right awayThey said I have to pay a 40% penalty that I cannot affordThey have the same tickets even better on their websiteThis is so awfulI told them they do not have permission to charge meI spoke with Robert RCan they do that?
Last weekend 8/31/I purchased *** *** Band tickets from StubHub as a friend gave me the suggestionI found the concert I wanted, purchased the tickets and made my plans to enjoy a fun filled day!
9/1/arrived at the Gorge Amphitheater and pulled up my ticket information only to be told that those same tickets were just used in the previous minutesI went to the customer service area and while waiting to talk to someone overheard several other people having the same issuesI had to them call StubHub and spoke to a customer service agent who tried getting me tickets and couldn'tI asked her "how could this happen?" and was told that she didn't know only that they don't condone such practices at StubHubI told her that I spoke to others around me that had the same issue of tickets being resold and why did they let this go on for so many others including myself!
She had no answers for me except that they could refund me my moneyI had driven over hours, tanks of gas and a hotel reservation at this point! I told her that they needed to take a closer look at their practices with customers and sellers and make some changes because this is unacceptable for anyone to have to deal withThank goodness for the kindness of strangers as I was given a free ticket and was able to purchase one for $We were able to enjoy ourselves after this awful ordeal
StubHub will scam you out of your money if they get the chanceThis company is currently trying to scam me out of $I am in the process of talking with my bank to try and ensure this doesn't happenAwhile ago I listed some hockey tickets for sale as I could not go to the gameNo one ended up buying these tickets, or so I thought, so I gave them to a friendThe day after the game, I get an email from StubHub saying my tickets did in fact sell, and that because I gave the tickets to someone else and the ticket buyers could not get into the game, I would be charged $in feesHere is the problem, StubHub is supposed to send you an email once your tickets have sold, but I NEVER received an email saying thisStubHub then told me that the tickets had apparently sold on 11/When I checked my emails, I had zero saying the tickets soldBut I did have an email on 11/saying the listing for my tickets would expireSo, SIXTEEN days after the tickets apparently sold, I receive an email saying the listing is about to expire? Makes no senseWhen I brought these issues up to *** in executive claims, he completely blew them offHe told me that I should talk to customer service (even though they had not responded to my emails and could not help me)However, he did address the fact that I never received an email, and told me it was probably just a glitch in the systemHe said, despite the fact that I never received an email, it was still my faultI relied on the fact that StubHub tells you they will send you an email when your tickets sellI checked my emails consistently, trusting them to keep their word and send me an emailI received nothing, yet it is my faultHow do I NOT receive an email stating my tickets have sold, but I receive an email days after they claim they sold saying the listing is about the expire? How is this still my fault?
I am currently in the process of talking to my bank, as stated beforeI am a year old girl living on my ownIt took me months of saving and working over time to try and see this game and treat myselfNow, I am being scammed out of $350, something I cannot affordStubHub is just another big business looking to screw over the little peoplePlease learn from me and do not waste your time or money on this company
I purchased yankee tickets online and then tried to cancel the process of my transactions I was not able to onlineFor some reasonOne transaction was a mistake , and when I called stubhub the representative was extremely rude and I told her my transaction was pending and I want it not to go through, she refused She said there is no refund or cancellation policies and told me if there is insufficient funds they will keep trying until paidI am furious since it is my card and I was not respectedThank you
I purchased tickets to the Phoenix Suns at Golden State Warriors game and the tickets were transferred to meWhen I got to the gate the tickets did not work and I was told to go to the box officeThe box office told me to contact stub hub with issuesStub hubs investigation team made ME investigate myself and they did nothing to help meThey promised me a refund and later took it backI spoke to Jai W from Utah and he kept telling me to call the warriors For resolution but not to mention stub hub so they don’t kick me back to stub hubFor the first days, Jai sounded like he wanted to help me, but after today, just getting off the phone with him he basically gave me the runaround and told me good luck
I sold my tickets on StubHub and then the venue failed to email me tickets so they asked me to pick them up at will callI contacted stubhub and they said that's against their policy and that I'll be charged the difference in price or 40% of my ticket value whichever is *GREATER* (IF they find another ticket)I was already selling my ticket at a loss and now I'm shafted because of something that was out of my controlWaste of a good ticket and of my moneyI informed them that I did not agree to those charges and they responded with "If you do choose to open a dispute with your credit card company, once we receive the chargeback we will deactivate your account immediately." This is no way to run a business and resolve issuesAll I asked was that I not be charged any additional fees because this is a known issue with the venue email ticketing system
I needed a parking pass for an event at ** *** ** ***On July 20th I saw a pass for sale on Stub HubThe only information that was available BEFORE purchase was the available date and the location of the parking garageIt was only after purchase that the exact time of day the pass was good forThe time frame on the pass didnt give me enough time to eat and make the start of the eventIt is even questionable if there was enough time to park and make the start of the eventI immediately called Stub Hub customer service and tried to reverse the transactionAfter explaining to the CSR the details, Stub Hub wouldnt void the transaction or at least waive the buyer fee of about $I never used the pass