As a seller, I cancelled a ticket that was already sold and paid for with the understanding that the **% cancellation charge would be appliedHowever, when I went to cancel it, there was no mention of a replacement charge that totaled *** I understand that the terms of use is hidden in legal jargon in different links and there is a section on it talking about the replacement chargeI also don't think it was laid out clearly when StubHub would use the replacement charge vs**% feeIf StubHub had clearly warned me that I would be charged ***, instead of the **% penalty, I would not have cancelled the saleI believe that this is a dangerous precedent for StubHub to grab extra cash whenever it can by stating that for a company to exercise this replacement clause without forewarning the seller when it would be usedI ended up paying the full replacement amount because StubHub threatened to send the unpaid claims to collections, which would damage my credit score and expose me
Stubhub is charging me a penalty fee of $*** because the two tickets I sold were voluntarily and unilaterally cancelled by *** on the day of the eventAccording to the laws that govern the country, I cannot be forced to pay a penalty when not at faultThis is also in line with the instructions I've received from Stubhub when I voluntarily called to report the problem with the tickets on the day of the event after uncovering the problem with the ticketsI completed my part of the sale as confirmed by the tracking numberThe event was a "final sale event", which means there were no refunds/cancellationsThereby, given the impossibility of cancelling such tickets myself, and in conjunction with screenshots and other documentation, I feel confident that I have proof to attest for 'no fault' on my behalfThe unilateral cancellation of the tickets by *** is at fault, and, therefore, what Stubhub should be going afterStubhub as an intermediary/broker should have
We placed an order through StubhubCom for the Jay-z 4:Tour concert in suite Mezzanine When we got to the arena, the tickets were for a completely different section and not in a suite as their website guaranteedThey have a guarantee and promise that their tickets are legitimate and this was clearly a bait and switch done by themWe believe they should refund the entire purchase price as the erroneously provided incorrect seatsI ordered the suite tickets to not have to be squeezed into a tiny seatI am 6’5’’ and do not attend events that I can’t sit in a suite to have more legroom
I purchased a ticket on Stubhub for the first time tonight and I have had nothing but a horrific experienceI purchased ONE ticket in seat row MM for a concert on June 3rd ***, and the company charged me for two tickets and then the other orderI was charged for THREE tickets totalI called and asked the supervisor to assist me with the matter and they are refusing to refund the pair of tickets and keep my ticket in seat I am appalled at how unprofessional and disastrous their ticketing site isI will be filing a dispute with my credit card company and a complaint against this organization for all orders
I purchased tickets for Romeo *** concert on 11/21/after not being able to log in to ticketmaster because tickets were selling like crazy and I was having trouble getting inIt was my first time purchasing on Stubhub and it has gone horribly wrongI paid over $for two tickets that were listed as being in the second row right in the middle, when in fact they were tickets far away to the left side of the stageI only found out because it dawned on me to check with ticketmaster about an hour later just to feel excited that I was going to see romeo up closeWhat a disappointment when I saw where I would beI immediately called Stubhub and let them know that the seats I paid for were not the same seats on TicketmasterThe rep checked and confirmed and said he would report my issue so that either I get my money back or they give me seats close to the ones I paid forNo one contacted me until 12/27/after I had made calls insisting on this issueThe case manager called me a
On *** *** I purchased two *** *** concert tickets for her *** show for a total of $***The concert date was *** ***It was postponed twice in *** then in *** of *** postponed indefinitelyI have contacted StubHub several times about a refund because there still is no concert date planned but StubHub will not issue me a refundI am in the process of moving to *** to 2-years (work related) so I will not be in the States
I sold a pair of tickets on StubhubDue to their error, I was given the incorrect email address to transfer the tickets to, this after being told the transfer went through and I would be paidThe company then asked me to send them screenshots of the confirmation, which I did, twiceA day later, they cancel my sale and claim they never received the emailsThey didI received this email while I was sitting in the middle of a movie in a theaterI then wasted over an hour on the phone in the theater, and then another hour when I got home with two different supervisors who couldn't seem to operate an email accountI sent them again at least emails from different email accounts until they finally figured it outThen I was told it was taken care ofThen today I get ANOTHER email from them asking me to transfer the tickets to ANOTHER addressI did this again on my time, and called them to confirm that they got it this timeThey STILL hadn't accepted the transferI get obnoxiou
Stubhub imposed a $penalty on me in connection with baseball tickets I had listed for sale because I had used the tickets, not understanding that they could still be sold on Stubhub after I used them(I have a season plan with *** and my *** and Stubhub accounts are linked.) I later disputed the $charge with my credit card company, which then credited me the amount and indicated my dispute was resolvedI later discovered that Stubhub has deactivated my Stubhub account because I disputed this $chargeHowever, I have tickets still listed for sale on Stubhub, and because they are identified in my *** account as pending for sale on Stubhub, I cannot do anything else with the tickets on ***I asked Stubhub to delete the listings from my Stubhub accountHowever, Stubhub has refused to do so even though it also has told me that my tickets are no longer listed on their website as for saleStubhub is therefore essentially holding my tickets hostage, and it says it will not do any
Company refuses to resolve issue I'm having with recv payment.Also I dont see how I can be charged for a service when the company can't provide the service or help with the service
I tried using Stub Hub for the 1st Time recently to sell tickets for I Love the 90s' concert and WILL NEVER USE THEM AGAIN!! When I searched for my concert title on their website couldn't the date my tickets were for, All of the other concert dates were listed but not the date I had I realized I could find my concert date if I typed in the concert name plus added all of the artists names along with it No one is going to search for a concert that wayI immediately contacted them to be told it was an error and it would be corrected within days Well I checked, and again it wasn't corrected so I contacted them a 2nd time to be told it would be correct within days Yet again it wasn't corrected I then contacted them a time 3rd to be told my issue would be escalated but it was only corrected at the last minute and my tickets did not sell I know my tickets would have sold had people been able to find them easily on the website I even reduced my tics well below other tics and it was too late I contacted Stub Hub to tell my this and I was told there is not guarantee WHAT? I never expected a guarantee but I expected my tickets to be exposed to as many people as possible and that did not happen WHAT A HUGE DISAPPOINTMENT!! I DESERVE TO BE REIMBURSED FOR MY TICKETS WHICH I WAS DENIED
Bought tickets for a concert for around *** Found out they were just passed to enter the venue faster and actual tickets were neededNowhere was it advertised that these weren’t ticketsCalled Stubhub to try and get a refund, was greeted with multiple unprofessional employees that would not help meActual talk time of the phone call was about minutes longThey kept putting me on holdProbably only talked for a good 5-minutesThey also threatened to close my account if I contacted my bank or Revdex.comRidiculous
I ordered *** tickets, received an email from StubHub that my tickets were ready & instructions how to receive them digitallyI followed the instructions to login to my account and click where it states ticket ready - my football ticketWhen I click to receive it in my account so it can be scanned on my phone at the game, I get an errorI called customer service & they stated there is a system issue & it would be fixed within the week, that was over weeks agoIn reading reviews, this could be a potential scam in which they're supposed to back 100%I bought very specific tickets & would like to be able to access them or have them sent via mail or emailThey refuse to fix the issue! While my have is several months away, I'm concerned after reading about others who had the same issues with other recent tickets purchased this way
I will absolutely never ever purchase tickets from stub hub ever againMy first purchase ever was two tickets to a Yankees vsRed Sox game for my boyfriends birthday in which it is his dream to attend a yankee vsred sox gameWhen I purchased the tickets the time was for 1:05PM, Earlier this week I noticed they had changed the time of the game to 8:05PMMy boyfriend and I live hours away and cannot attend an 8:game when we both have to be up for work at 5AM Monday morningI kindly explained the situation to a representative or stub hub and requested to exchange tickets for a different game, get a refund or voucher with stub hub they DENIED EVERYTHINGI had zero options I was told that I should have known the game time was going to change because its common (I have never been to a game)They posted my tickets to sell and they have yet to sell in which the game is tomorrowNeedless to say I have zero respect for stub hub and their customer service
I purchased tickets that were advertised as Balcony Seats to a concertUpon purchasing, I found the tickets were GA Floor (standing room only)They were sold at the price of balcony seats (more, because stubhub)and stubhub is unable to reimburse me or get the correct seatsI will not be using stubhub again because I can't trust that I'll be getting what I'm paying for...there is no way for me to contact the seller, there's no way to be sure that I'm buying what I think I'm buyingTake a look at ebay, buyers should be able to rate sellers
I ordered tickets to Garth Brooks concert at $plus $fees for a total of $for 9/23/to be delivered to my home in Manteca, CAStub Hub had shipped tickets to an incorrect address in AZ last year but reassured me they had removed the incorrect address from my accountI ordered the tickets only to find they were again delivered to the AZ addressWhen I called StubHub customer service they said they were not able to reprint the tickets this time and it was just too badThe best they could offer was $creditI told them that was unacceptable but they were adamant that this was my mistake and would not help with getting the ticketsThey would not honor their Fan Protect Guarantee
I listed xtickets for sale for the *** *** and the *** *** on 11/6/** @ 6:30PMEverything was OK and then I received an email saying "hey, your listing is about to expire, you should adjust the price." I clicked the link and was taken to the page where you adjust the priceI was toggling the pricing around to see what I would get if I changed the price and ultimately determine my pricing was fairLater that evening I received an email that my tickets had soldMuch to my annoyance the tickets had sold for $** each or $** for the pairThis was a far cry from the price that I paid and the price I wanted to sell atWhat I learned is that when you toggle pricing on their website it AUTOMATICALLY updates the price without having to click to commit to a changeThis is an absurd practice considering the cost and potential issues involvedI decided to cancel the order immediately because the purchase was made @ ~8:30PM and I wanted to let the buyer know right away that ther
I attempted to sell a pair of tickets via their mobile appTwo days before the event, they expired my listing without notifying meWhen I checked to see why my tickets had not sold and noticed they expired two days prior, I called customer service to find out whyI was told that since I didn't upload a PDF of my tickets, they expired them two days before the eventThere was no instruction on the app that it was required to upload my tickets, nor did they notify me that the tickets had expiredWhen I called customer service, I was told that I had to upload the tickets on the website, however, this information was not provided when using the app
On Thursday, June 7th, 2018, I purchased (order number ***) tickets to the 6/** concert in ***The tickets were located in section LOGE 13, row and guaranteed to be consecutive seatsI have an email confirming this purchaseOn Friday, June 8th, 2018, Stubhub.com sent me an email confirming the purchase and a link to download the tickets, section LOGE 13, row 4, seats & My credit card was charged the purchase price of ***On Monday, June 11th, 2018, Stubhub.com sent me and email stating that the tickets for ** - under a different order number *** - were "not available"I contacted the business via phone and they informed me that the tickets I purchased were not available due to "a problem with the venue"The company offered me, and I reluctantly accepted, tickets in section LOGE 22, row 9, seats & It is unknown if I will receive a later email stating that these tickets are "not available"The issue here is that Stubhub.com is knowingly
As a seller, I cancelled a ticket that was already sold and paid for with the understanding that the **% cancellation charge would be appliedHowever, when I went to cancel it, there was no mention of a replacement charge that totaled *** I understand that the terms of use is hidden in legal jargon in different links and there is a section on it talking about the replacement chargeI also don't think it was laid out clearly when StubHub would use the replacement charge vs**% feeIf StubHub had clearly warned me that I would be charged ***, instead of the **% penalty, I would not have cancelled the saleI believe that this is a dangerous precedent for StubHub to grab extra cash whenever it can by stating that for a company to exercise this replacement clause without forewarning the seller when it would be usedI ended up paying the full replacement amount because StubHub threatened to send the unpaid claims to collections, which would damage my credit score and expose me
Stubhub is charging me a penalty fee of $*** because the two tickets I sold were voluntarily and unilaterally cancelled by *** on the day of the eventAccording to the laws that govern the country, I cannot be forced to pay a penalty when not at faultThis is also in line with the instructions I've received from Stubhub when I voluntarily called to report the problem with the tickets on the day of the event after uncovering the problem with the ticketsI completed my part of the sale as confirmed by the tracking numberThe event was a "final sale event", which means there were no refunds/cancellationsThereby, given the impossibility of cancelling such tickets myself, and in conjunction with screenshots and other documentation, I feel confident that I have proof to attest for 'no fault' on my behalfThe unilateral cancellation of the tickets by *** is at fault, and, therefore, what Stubhub should be going afterStubhub as an intermediary/broker should have
We placed an order through StubhubCom for the Jay-z 4:Tour concert in suite Mezzanine When we got to the arena, the tickets were for a completely different section and not in a suite as their website guaranteedThey have a guarantee and promise that their tickets are legitimate and this was clearly a bait and switch done by themWe believe they should refund the entire purchase price as the erroneously provided incorrect seatsI ordered the suite tickets to not have to be squeezed into a tiny seatI am 6’5’’ and do not attend events that I can’t sit in a suite to have more legroom
I purchased a ticket on Stubhub for the first time tonight and I have had nothing but a horrific experienceI purchased ONE ticket in seat row MM for a concert on June 3rd ***, and the company charged me for two tickets and then the other orderI was charged for THREE tickets totalI called and asked the supervisor to assist me with the matter and they are refusing to refund the pair of tickets and keep my ticket in seat I am appalled at how unprofessional and disastrous their ticketing site isI will be filing a dispute with my credit card company and a complaint against this organization for all orders
charged for an unauthorized activity on my account
I purchased tickets for Romeo *** concert on 11/21/after not being able to log in to ticketmaster because tickets were selling like crazy and I was having trouble getting inIt was my first time purchasing on Stubhub and it has gone horribly wrongI paid over $for two tickets that were listed as being in the second row right in the middle, when in fact they were tickets far away to the left side of the stageI only found out because it dawned on me to check with ticketmaster about an hour later just to feel excited that I was going to see romeo up closeWhat a disappointment when I saw where I would beI immediately called Stubhub and let them know that the seats I paid for were not the same seats on TicketmasterThe rep checked and confirmed and said he would report my issue so that either I get my money back or they give me seats close to the ones I paid forNo one contacted me until 12/27/after I had made calls insisting on this issueThe case manager called me a
On *** *** I purchased two *** *** concert tickets for her *** show for a total of $***The concert date was *** ***It was postponed twice in *** then in *** of *** postponed indefinitelyI have contacted StubHub several times about a refund because there still is no concert date planned but StubHub will not issue me a refundI am in the process of moving to *** to 2-years (work related) so I will not be in the States
I sold a pair of tickets on StubhubDue to their error, I was given the incorrect email address to transfer the tickets to, this after being told the transfer went through and I would be paidThe company then asked me to send them screenshots of the confirmation, which I did, twiceA day later, they cancel my sale and claim they never received the emailsThey didI received this email while I was sitting in the middle of a movie in a theaterI then wasted over an hour on the phone in the theater, and then another hour when I got home with two different supervisors who couldn't seem to operate an email accountI sent them again at least emails from different email accounts until they finally figured it outThen I was told it was taken care ofThen today I get ANOTHER email from them asking me to transfer the tickets to ANOTHER addressI did this again on my time, and called them to confirm that they got it this timeThey STILL hadn't accepted the transferI get obnoxiou
Stubhub imposed a $penalty on me in connection with baseball tickets I had listed for sale because I had used the tickets, not understanding that they could still be sold on Stubhub after I used them(I have a season plan with *** and my *** and Stubhub accounts are linked.) I later disputed the $charge with my credit card company, which then credited me the amount and indicated my dispute was resolvedI later discovered that Stubhub has deactivated my Stubhub account because I disputed this $chargeHowever, I have tickets still listed for sale on Stubhub, and because they are identified in my *** account as pending for sale on Stubhub, I cannot do anything else with the tickets on ***I asked Stubhub to delete the listings from my Stubhub accountHowever, Stubhub has refused to do so even though it also has told me that my tickets are no longer listed on their website as for saleStubhub is therefore essentially holding my tickets hostage, and it says it will not do any
Company refuses to resolve issue I'm having with recv payment.Also I dont see how I can be charged for a service when the company can't provide the service or help with the service
I tried using Stub Hub for the 1st Time recently to sell tickets for I Love the 90s' concert and WILL NEVER USE THEM AGAIN!! When I searched for my concert title on their website couldn't the date my tickets were for, All of the other concert dates were listed but not the date I had I realized I could find my concert date if I typed in the concert name plus added all of the artists names along with it No one is going to search for a concert that wayI immediately contacted them to be told it was an error and it would be corrected within days Well I checked, and again it wasn't corrected so I contacted them a 2nd time to be told it would be correct within days Yet again it wasn't corrected I then contacted them a time 3rd to be told my issue would be escalated but it was only corrected at the last minute and my tickets did not sell I know my tickets would have sold had people been able to find them easily on the website I even reduced my tics well below other tics and it was too late I contacted Stub Hub to tell my this and I was told there is not guarantee WHAT? I never expected a guarantee but I expected my tickets to be exposed to as many people as possible and that did not happen WHAT A HUGE DISAPPOINTMENT!! I DESERVE TO BE REIMBURSED FOR MY TICKETS WHICH I WAS DENIED
Bought tickets for a concert for around *** Found out they were just passed to enter the venue faster and actual tickets were neededNowhere was it advertised that these weren’t ticketsCalled Stubhub to try and get a refund, was greeted with multiple unprofessional employees that would not help meActual talk time of the phone call was about minutes longThey kept putting me on holdProbably only talked for a good 5-minutesThey also threatened to close my account if I contacted my bank or Revdex.comRidiculous
I ordered *** tickets, received an email from StubHub that my tickets were ready & instructions how to receive them digitallyI followed the instructions to login to my account and click where it states ticket ready - my football ticketWhen I click to receive it in my account so it can be scanned on my phone at the game, I get an errorI called customer service & they stated there is a system issue & it would be fixed within the week, that was over weeks agoIn reading reviews, this could be a potential scam in which they're supposed to back 100%I bought very specific tickets & would like to be able to access them or have them sent via mail or emailThey refuse to fix the issue! While my have is several months away, I'm concerned after reading about others who had the same issues with other recent tickets purchased this way
I will absolutely never ever purchase tickets from stub hub ever againMy first purchase ever was two tickets to a Yankees vsRed Sox game for my boyfriends birthday in which it is his dream to attend a yankee vsred sox gameWhen I purchased the tickets the time was for 1:05PM, Earlier this week I noticed they had changed the time of the game to 8:05PMMy boyfriend and I live hours away and cannot attend an 8:game when we both have to be up for work at 5AM Monday morningI kindly explained the situation to a representative or stub hub and requested to exchange tickets for a different game, get a refund or voucher with stub hub they DENIED EVERYTHINGI had zero options I was told that I should have known the game time was going to change because its common (I have never been to a game)They posted my tickets to sell and they have yet to sell in which the game is tomorrowNeedless to say I have zero respect for stub hub and their customer service
I purchased tickets that were advertised as Balcony Seats to a concertUpon purchasing, I found the tickets were GA Floor (standing room only)They were sold at the price of balcony seats (more, because stubhub)and stubhub is unable to reimburse me or get the correct seatsI will not be using stubhub again because I can't trust that I'll be getting what I'm paying for...there is no way for me to contact the seller, there's no way to be sure that I'm buying what I think I'm buyingTake a look at ebay, buyers should be able to rate sellers
I ordered tickets to Garth Brooks concert at $plus $fees for a total of $for 9/23/to be delivered to my home in Manteca, CAStub Hub had shipped tickets to an incorrect address in AZ last year but reassured me they had removed the incorrect address from my accountI ordered the tickets only to find they were again delivered to the AZ addressWhen I called StubHub customer service they said they were not able to reprint the tickets this time and it was just too badThe best they could offer was $creditI told them that was unacceptable but they were adamant that this was my mistake and would not help with getting the ticketsThey would not honor their Fan Protect Guarantee
I listed xtickets for sale for the *** *** and the *** *** on 11/6/** @ 6:30PMEverything was OK and then I received an email saying "hey, your listing is about to expire, you should adjust the price." I clicked the link and was taken to the page where you adjust the priceI was toggling the pricing around to see what I would get if I changed the price and ultimately determine my pricing was fairLater that evening I received an email that my tickets had soldMuch to my annoyance the tickets had sold for $** each or $** for the pairThis was a far cry from the price that I paid and the price I wanted to sell atWhat I learned is that when you toggle pricing on their website it AUTOMATICALLY updates the price without having to click to commit to a changeThis is an absurd practice considering the cost and potential issues involvedI decided to cancel the order immediately because the purchase was made @ ~8:30PM and I wanted to let the buyer know right away that ther
I attempted to sell a pair of tickets via their mobile appTwo days before the event, they expired my listing without notifying meWhen I checked to see why my tickets had not sold and noticed they expired two days prior, I called customer service to find out whyI was told that since I didn't upload a PDF of my tickets, they expired them two days before the eventThere was no instruction on the app that it was required to upload my tickets, nor did they notify me that the tickets had expiredWhen I called customer service, I was told that I had to upload the tickets on the website, however, this information was not provided when using the app
They charged me for tickets that I decided not to sell well before the game was hereAnd would not give me my money back
On Thursday, June 7th, 2018, I purchased (order number ***) tickets to the 6/** concert in ***The tickets were located in section LOGE 13, row and guaranteed to be consecutive seatsI have an email confirming this purchaseOn Friday, June 8th, 2018, Stubhub.com sent me an email confirming the purchase and a link to download the tickets, section LOGE 13, row 4, seats & My credit card was charged the purchase price of ***On Monday, June 11th, 2018, Stubhub.com sent me and email stating that the tickets for ** - under a different order number *** - were "not available"I contacted the business via phone and they informed me that the tickets I purchased were not available due to "a problem with the venue"The company offered me, and I reluctantly accepted, tickets in section LOGE 22, row 9, seats & It is unknown if I will receive a later email stating that these tickets are "not available"The issue here is that Stubhub.com is knowingly