I was motivated to write this review after having an issue claiming money I had made from a ticket purchaseI initially called PayPal, which was easily the least helpful customer service interaction I had ever hadThe service agent was rude, continued to say that my issue was "impossible" and that there was nothing he could do even after I provided proof of the discrepancy via emails PayPal had sent directly to meHowever, after calling StubHub, the issue was quickly fixed within about minutesI thought I'd have to jump through a million hoops to get funds I was entitled to, but the agent on the line was incredibly helpful
I purchased yankee tickets online and then tried to cancel the process of my transactions I was not able to onlineFor some reasonOne transaction was a mistake , and when I called stubhub the representative was extremely rude and I told her my transaction was pending and I want it not to go through, she refused She said there is no refund or cancellation policies and told me if there is insufficient funds they will keep trying until paidI am furious since it is my card and I was not respectedThank you
I purchased tickets to the Phoenix Suns at Golden State Warriors game and the tickets were transferred to meWhen I got to the gate the tickets did not work and I was told to go to the box officeThe box office told me to contact stub hub with issuesStub hubs investigation team made ME investigate myself and they did nothing to help meThey promised me a refund and later took it backI spoke to Jai W from Utah and he kept telling me to call the warriors For resolution but not to mention stub hub so they don’t kick me back to stub hubFor the first days, Jai sounded like he wanted to help me, but after today, just getting off the phone with him he basically gave me the runaround and told me good luck
Blocked my listingWould not allow me to sell my * *** *** tickets even though certain brokers were allowed to sell themI was told I could sell them if I sent a bunch of documentationI sent them everything they asked for including photos of the tickets, my invoice for the purchase, and even screen shots of my *** *** account showing the tickets I purchased
I originally purchased two tickets for the *** concert in ***, ** that was supposed to be held on 8/17/***I live in *** but purchased plane flights for my husband and I to fly to *** to the price of $***The show was cancelled due to *** being illThat show was rescheduled for Monday, November 21st at the same arena in ***, **This is also the week of Thanksgiving and after reviewing plane flight prices, I decided that it was financially doable for me to fly back out to *** for the rescheduled showWith that being said, I decided to sell my tickets back on the Stubhub page on 8/18/***I put the listing up in the morning (mountain time as I was still in ***)The goal was just to make my money back for what I spent on the tickets (tickets at $*** a piece so $*** total)Once I put the selling listing up, I called Stubhub to ensure that all of it was correct as I’ve never sold tickets online beforeI explained to representative that I was upset
I will absolutely never ever purchase tickets from stub hub ever againMy first purchase ever was two tickets to a Yankees vsRed Sox game for my boyfriends birthday in which it is his dream to attend a yankee vsred sox gameWhen I purchased the tickets the time was for 1:05PM, Earlier this week I noticed they had changed the time of the game to 8:05PMMy boyfriend and I live hours away and cannot attend an 8:game when we both have to be up for work at 5AM Monday morningI kindly explained the situation to a representative or stub hub and requested to exchange tickets for a different game, get a refund or voucher with stub hub they DENIED EVERYTHINGI had zero options I was told that I should have known the game time was going to change because its common (I have never been to a game)They posted my tickets to sell and they have yet to sell in which the game is tomorrowNeedless to say I have zero respect for stub hub and their customer service
On *** *** I purchased two *** *** concert tickets for her *** show for a total of $***The concert date was *** ***It was postponed twice in *** then in *** of *** postponed indefinitelyI have contacted StubHub several times about a refund because there still is no concert date planned but StubHub will not issue me a refundI am in the process of moving to *** to 2-years (work related) so I will not be in the States
I purchased tickets for the *** ** *** *** *** *** concert in *** **His shows got cancelled for the entire year, but he is touring again in *** Instead of refunding my *** ticket, Stubhub is insisting that my ticket is still valid as a reschedule in 2019, even though it is a completely different tourThis is unreasonableI also contacted customer service on two occasionsThe first time, I was told that a refund would be issuedAlmost a month later, I followed up with the customer service team again, and was rudely turned away with no refund; they just told me to try to re-sell the ticketsMy second customer service rep was *** * in the chat teamShe was very rude, and extremely un-helpful
Stub hub misrepresented ticketsThe sold three tickets together that were only for wheelchair handicapped individualsWhen the confirming email showed for the first time that the the three tickets were handicapped seating, I called immediatelyStub hub refused to reverse the chargeThis is fraudIt goes against their own FanProtect GuaranteeThey mailed the tickets and they have been returned, certified return receipt
I purchased tickets that were advertised as Balcony Seats to a concertUpon purchasing, I found the tickets were GA Floor (standing room only)They were sold at the price of balcony seats (more, because stubhub)and stubhub is unable to reimburse me or get the correct seatsI will not be using stubhub again because I can't trust that I'll be getting what I'm paying for...there is no way for me to contact the seller, there's no way to be sure that I'm buying what I think I'm buyingTake a look at ebay, buyers should be able to rate sellers
I had purchased tickets from StubHub.com for *** *** tickets in September of for a show in *** *** on October 19th *** *** has postponed his show due to illnessTherefore, The show was postponed until further noticeI kept in contact with StubHub to see about my refund of the tickets I had purchasedThey would just give me the run around answers of “we can not refund you due to a postponement.” However, about a month ago *** *** announced his new tour dates and cities that he will be attending toNone of which include *** *** venue.To add, I can safely say that *** *** is not coming down hereTherefore he has canceled his showStubHub even said they would pay back money for a show that is cancelledAlso, I watched a news report of a lady in *** who was going through the exact same thing I was with StubHub for the exact eventShe got all her money back for the tickets she had purchasedSo, my question why is it that they refunded her alr
I purchased tickets for an event at *** stadium for *** *** section field box VIP tickets for $** each Plus fees for a total of *** days after the purchase, I get a call from StubHub saying the tickets I bought were not available, and they needed to refunded me my moneyI didn't want a refund I wanted replacement tickets just how their sellers policy says they wouldThey said that wasn't possible due to the price increase of the tickets and also the availability, they only have set of or tickets now, not a pair like the ones I boughtI talked to a supervisor or the phone to find a resolution to my problem and they told me there was nothing I can do for youThat I would be receiving my refund in a few business days and hung upSupervisor I talked to named CharlieAnd refused to give me his last nameI feel like stub hub acted so unprofessional on a problem that me the buyer didn't cause, I was just buying tickets how any one else wouldThey refunded my tick
I listed xtickets for sale for the *** *** and the *** *** on 11/6/** @ 6:30PMEverything was OK and then I received an email saying "hey, your listing is about to expire, you should adjust the price." I clicked the link and was taken to the page where you adjust the priceI was toggling the pricing around to see what I would get if I changed the price and ultimately determine my pricing was fairLater that evening I received an email that my tickets had soldMuch to my annoyance the tickets had sold for $** each or $** for the pairThis was a far cry from the price that I paid and the price I wanted to sell atWhat I learned is that when you toggle pricing on their website it AUTOMATICALLY updates the price without having to click to commit to a changeThis is an absurd practice considering the cost and potential issues involvedI decided to cancel the order immediately because the purchase was made @ ~8:30PM and I wanted to let the buyer know right away that ther
Bought tickets for a concert for around *** Found out they were just passed to enter the venue faster and actual tickets were neededNowhere was it advertised that these weren’t ticketsCalled Stubhub to try and get a refund, was greeted with multiple unprofessional employees that would not help meActual talk time of the phone call was about minutes longThey kept putting me on holdProbably only talked for a good 5-minutesThey also threatened to close my account if I contacted my bank or Revdex.comRidiculous
Stubhub imposed a $penalty on me in connection with baseball tickets I had listed for sale because I had used the tickets, not understanding that they could still be sold on Stubhub after I used them(I have a season plan with *** and my *** and Stubhub accounts are linked.) I later disputed the $charge with my credit card company, which then credited me the amount and indicated my dispute was resolvedI later discovered that Stubhub has deactivated my Stubhub account because I disputed this $chargeHowever, I have tickets still listed for sale on Stubhub, and because they are identified in my *** account as pending for sale on Stubhub, I cannot do anything else with the tickets on ***I asked Stubhub to delete the listings from my Stubhub accountHowever, Stubhub has refused to do so even though it also has told me that my tickets are no longer listed on their website as for saleStubhub is therefore essentially holding my tickets hostage, and it says it will not do any
I use there site frequently to sell tickets to games I cannot attedWell I listed the following game: *** *** at *** *** on ***I also had them listed on *** siteWell the tickets sod on the *** site, so I went on the Stubhub site and removed themThen about to hours later I got an email from Stubhub saying they sold my ticketsSo I immediately got on the phone and told them they had sold and I removed them from their siteIn their email to me they admitted I contacted them about the issueI had no problem with them taking the $** for the sale, since I did not have the tickets any more, but on top of that they charge me a monetary penalty $20.00!! That is a 59% fee from the sales proce which is absurd
problems *** *** to buy a ticket , whne I clicked on it , it said it was already soldThere was a button "do you want to find another ticket?'I clicked it and found another one ,but after I bought it, I found it was for the wrong concert*** *** admitting their website was screwed up, they refused to refund itI bought another one, and because their website was screwed up I had to call times for them to send me the ticketI got to the concert , after waiting in line for minutes, I found the ticket was fakeI tried calling them, but there was a minute wait, so I had them call back and got a chep ticket for bucksThey finally called as soon as I got inI spent the next minutes explaining the problem and they said they'd give me for a refundAt this point I had missed half of the concertI asked if in since I missed half of the concert could I also get a good seatShe said okayShe said okay, although sent me a wowrse seatThen she told me she would not
I was basically told a lieI made a reservation and did not receive a confirmationCalled StubHub hours later to confirm reservationFound out it was sent to wrong emailWas offered by agent that the reservation would be cancelled and rebooked and sent to correct email to be able to access ticketsmonth later received a bill for reservationsAfter numerous calls between StubHub and BankWas not resolvedNo one stood behind my statementI am not a dishonest personI am not a liarI am years old and I will never use StubHub again!! I am also canceling my bank card with*** StubHub states they are not a illegal businessNo hidden feesWell, the ticket price does not reflect that!! So, who is the liar?
I was motivated to write this review after having an issue claiming money I had made from a ticket purchaseI initially called PayPal, which was easily the least helpful customer service interaction I had ever hadThe service agent was rude, continued to say that my issue was "impossible" and that there was nothing he could do even after I provided proof of the discrepancy via emails PayPal had sent directly to meHowever, after calling StubHub, the issue was quickly fixed within about minutesI thought I'd have to jump through a million hoops to get funds I was entitled to, but the agent on the line was incredibly helpful
I purchased yankee tickets online and then tried to cancel the process of my transactions I was not able to onlineFor some reasonOne transaction was a mistake , and when I called stubhub the representative was extremely rude and I told her my transaction was pending and I want it not to go through, she refused She said there is no refund or cancellation policies and told me if there is insufficient funds they will keep trying until paidI am furious since it is my card and I was not respectedThank you
I purchased tickets to the Phoenix Suns at Golden State Warriors game and the tickets were transferred to meWhen I got to the gate the tickets did not work and I was told to go to the box officeThe box office told me to contact stub hub with issuesStub hubs investigation team made ME investigate myself and they did nothing to help meThey promised me a refund and later took it backI spoke to Jai W from Utah and he kept telling me to call the warriors For resolution but not to mention stub hub so they don’t kick me back to stub hubFor the first days, Jai sounded like he wanted to help me, but after today, just getting off the phone with him he basically gave me the runaround and told me good luck
charged for an unauthorized activity on my account
Blocked my listingWould not allow me to sell my * *** *** tickets even though certain brokers were allowed to sell themI was told I could sell them if I sent a bunch of documentationI sent them everything they asked for including photos of the tickets, my invoice for the purchase, and even screen shots of my *** *** account showing the tickets I purchased
I originally purchased two tickets for the *** concert in ***, ** that was supposed to be held on 8/17/***I live in *** but purchased plane flights for my husband and I to fly to *** to the price of $***The show was cancelled due to *** being illThat show was rescheduled for Monday, November 21st at the same arena in ***, **This is also the week of Thanksgiving and after reviewing plane flight prices, I decided that it was financially doable for me to fly back out to *** for the rescheduled showWith that being said, I decided to sell my tickets back on the Stubhub page on 8/18/***I put the listing up in the morning (mountain time as I was still in ***)The goal was just to make my money back for what I spent on the tickets (tickets at $*** a piece so $*** total)Once I put the selling listing up, I called Stubhub to ensure that all of it was correct as I’ve never sold tickets online beforeI explained to representative that I was upset
I will absolutely never ever purchase tickets from stub hub ever againMy first purchase ever was two tickets to a Yankees vsRed Sox game for my boyfriends birthday in which it is his dream to attend a yankee vsred sox gameWhen I purchased the tickets the time was for 1:05PM, Earlier this week I noticed they had changed the time of the game to 8:05PMMy boyfriend and I live hours away and cannot attend an 8:game when we both have to be up for work at 5AM Monday morningI kindly explained the situation to a representative or stub hub and requested to exchange tickets for a different game, get a refund or voucher with stub hub they DENIED EVERYTHINGI had zero options I was told that I should have known the game time was going to change because its common (I have never been to a game)They posted my tickets to sell and they have yet to sell in which the game is tomorrowNeedless to say I have zero respect for stub hub and their customer service
On *** *** I purchased two *** *** concert tickets for her *** show for a total of $***The concert date was *** ***It was postponed twice in *** then in *** of *** postponed indefinitelyI have contacted StubHub several times about a refund because there still is no concert date planned but StubHub will not issue me a refundI am in the process of moving to *** to 2-years (work related) so I will not be in the States
I purchased tickets for the *** ** *** *** *** *** concert in *** **His shows got cancelled for the entire year, but he is touring again in *** Instead of refunding my *** ticket, Stubhub is insisting that my ticket is still valid as a reschedule in 2019, even though it is a completely different tourThis is unreasonableI also contacted customer service on two occasionsThe first time, I was told that a refund would be issuedAlmost a month later, I followed up with the customer service team again, and was rudely turned away with no refund; they just told me to try to re-sell the ticketsMy second customer service rep was *** * in the chat teamShe was very rude, and extremely un-helpful
They charged me for tickets that I decided not to sell well before the game was hereAnd would not give me my money back
Stub hub misrepresented ticketsThe sold three tickets together that were only for wheelchair handicapped individualsWhen the confirming email showed for the first time that the the three tickets were handicapped seating, I called immediatelyStub hub refused to reverse the chargeThis is fraudIt goes against their own FanProtect GuaranteeThey mailed the tickets and they have been returned, certified return receipt
I purchased tickets that were advertised as Balcony Seats to a concertUpon purchasing, I found the tickets were GA Floor (standing room only)They were sold at the price of balcony seats (more, because stubhub)and stubhub is unable to reimburse me or get the correct seatsI will not be using stubhub again because I can't trust that I'll be getting what I'm paying for...there is no way for me to contact the seller, there's no way to be sure that I'm buying what I think I'm buyingTake a look at ebay, buyers should be able to rate sellers
I had purchased tickets from StubHub.com for *** *** tickets in September of for a show in *** *** on October 19th *** *** has postponed his show due to illnessTherefore, The show was postponed until further noticeI kept in contact with StubHub to see about my refund of the tickets I had purchasedThey would just give me the run around answers of “we can not refund you due to a postponement.” However, about a month ago *** *** announced his new tour dates and cities that he will be attending toNone of which include *** *** venue.To add, I can safely say that *** *** is not coming down hereTherefore he has canceled his showStubHub even said they would pay back money for a show that is cancelledAlso, I watched a news report of a lady in *** who was going through the exact same thing I was with StubHub for the exact eventShe got all her money back for the tickets she had purchasedSo, my question why is it that they refunded her alr
I purchased tickets for an event at *** stadium for *** *** section field box VIP tickets for $** each Plus fees for a total of *** days after the purchase, I get a call from StubHub saying the tickets I bought were not available, and they needed to refunded me my moneyI didn't want a refund I wanted replacement tickets just how their sellers policy says they wouldThey said that wasn't possible due to the price increase of the tickets and also the availability, they only have set of or tickets now, not a pair like the ones I boughtI talked to a supervisor or the phone to find a resolution to my problem and they told me there was nothing I can do for youThat I would be receiving my refund in a few business days and hung upSupervisor I talked to named CharlieAnd refused to give me his last nameI feel like stub hub acted so unprofessional on a problem that me the buyer didn't cause, I was just buying tickets how any one else wouldThey refunded my tick
I listed xtickets for sale for the *** *** and the *** *** on 11/6/** @ 6:30PMEverything was OK and then I received an email saying "hey, your listing is about to expire, you should adjust the price." I clicked the link and was taken to the page where you adjust the priceI was toggling the pricing around to see what I would get if I changed the price and ultimately determine my pricing was fairLater that evening I received an email that my tickets had soldMuch to my annoyance the tickets had sold for $** each or $** for the pairThis was a far cry from the price that I paid and the price I wanted to sell atWhat I learned is that when you toggle pricing on their website it AUTOMATICALLY updates the price without having to click to commit to a changeThis is an absurd practice considering the cost and potential issues involvedI decided to cancel the order immediately because the purchase was made @ ~8:30PM and I wanted to let the buyer know right away that ther
Bought tickets for a concert for around *** Found out they were just passed to enter the venue faster and actual tickets were neededNowhere was it advertised that these weren’t ticketsCalled Stubhub to try and get a refund, was greeted with multiple unprofessional employees that would not help meActual talk time of the phone call was about minutes longThey kept putting me on holdProbably only talked for a good 5-minutesThey also threatened to close my account if I contacted my bank or Revdex.comRidiculous
Stubhub imposed a $penalty on me in connection with baseball tickets I had listed for sale because I had used the tickets, not understanding that they could still be sold on Stubhub after I used them(I have a season plan with *** and my *** and Stubhub accounts are linked.) I later disputed the $charge with my credit card company, which then credited me the amount and indicated my dispute was resolvedI later discovered that Stubhub has deactivated my Stubhub account because I disputed this $chargeHowever, I have tickets still listed for sale on Stubhub, and because they are identified in my *** account as pending for sale on Stubhub, I cannot do anything else with the tickets on ***I asked Stubhub to delete the listings from my Stubhub accountHowever, Stubhub has refused to do so even though it also has told me that my tickets are no longer listed on their website as for saleStubhub is therefore essentially holding my tickets hostage, and it says it will not do any
I use there site frequently to sell tickets to games I cannot attedWell I listed the following game: *** *** at *** *** on ***I also had them listed on *** siteWell the tickets sod on the *** site, so I went on the Stubhub site and removed themThen about to hours later I got an email from Stubhub saying they sold my ticketsSo I immediately got on the phone and told them they had sold and I removed them from their siteIn their email to me they admitted I contacted them about the issueI had no problem with them taking the $** for the sale, since I did not have the tickets any more, but on top of that they charge me a monetary penalty $20.00!! That is a 59% fee from the sales proce which is absurd
problems *** *** to buy a ticket , whne I clicked on it , it said it was already soldThere was a button "do you want to find another ticket?'I clicked it and found another one ,but after I bought it, I found it was for the wrong concert*** *** admitting their website was screwed up, they refused to refund itI bought another one, and because their website was screwed up I had to call times for them to send me the ticketI got to the concert , after waiting in line for minutes, I found the ticket was fakeI tried calling them, but there was a minute wait, so I had them call back and got a chep ticket for bucksThey finally called as soon as I got inI spent the next minutes explaining the problem and they said they'd give me for a refundAt this point I had missed half of the concertI asked if in since I missed half of the concert could I also get a good seatShe said okayShe said okay, although sent me a wowrse seatThen she told me she would not
I was basically told a lieI made a reservation and did not receive a confirmationCalled StubHub hours later to confirm reservationFound out it was sent to wrong emailWas offered by agent that the reservation would be cancelled and rebooked and sent to correct email to be able to access ticketsmonth later received a bill for reservationsAfter numerous calls between StubHub and BankWas not resolvedNo one stood behind my statementI am not a dishonest personI am not a liarI am years old and I will never use StubHub again!! I am also canceling my bank card with*** StubHub states they are not a illegal businessNo hidden feesWell, the ticket price does not reflect that!! So, who is the liar?