I purchased tickets to the *** ** *** ***My seats didn't list obstructed view although a plus foot pole was in my view the entire showI purchased tickets for *** *** *** ** ***" concert that was on *** in *** *** but unfortunately our view of the stage was COMPLETELY obstructed by large plus foot pole light system that was being used in the concertSince I had visited the *** stadium several times (my uncle is a season pass holder in section 219), I knew when I purchased my tickets that I would be getting a pretty good view of the stageMuch to our surprise when we found our seats, we noticed we couldn't view the stage! We waited through the show in hopes that the obstructions would move out of our view once the show started, but sadly they didn'tWe couldn't see the countdown clock, couldn't see ANYTHING on stageWe honestly would have had a better view buying the heavily discounted tickets that was located in the nosebleedsAbout peopl
Stub hub charges a ridiculous fee of 40% for cancelling a sold transactionWhen I called and spoke with a customer service representative did they mention a possible charge or wouldn't have gotten involved with this companyI was doing a favor for my daughter to sell her single 3-day pass plus shuttle on the siteI listed an incredibly low amount not knowing there true valueI got a message that the item had sold & my wife had sold the itemI want to cancel the said sale as human errror is prevalent in all of usThe c/s cancelled the transaction no issueI received an email that I was getting charged $for the tixI listed the ticket to net $and valued at $So they were listed initially at and I adjusted accordinglyThe item sold I believe for like $I chatted with stub hub and said the the 40% is value of tix40% would be have sold tix at $I never listed a pair and the $wasn't the list priceIt's bad business not making a 40% charge not known or clear in global agreementAn inconvenience fee is $or $bucksPeople can live with that but not making such exhorbitant fees known is unfair practices
I ordered *** tickets, received an email from StubHub that my tickets were ready & instructions how to receive them digitallyI followed the instructions to login to my account and click where it states ticket ready - my football ticketWhen I click to receive it in my account so it can be scanned on my phone at the game, I get an errorI called customer service & they stated there is a system issue & it would be fixed within the week, that was over weeks agoIn reading reviews, this could be a potential scam in which they're supposed to back 100%I bought very specific tickets & would like to be able to access them or have them sent via mail or emailThey refuse to fix the issue! While my have is several months away, I'm concerned after reading about others who had the same issues with other recent tickets purchased this way
I attempted to sell a pair of tickets via their mobile appTwo days before the event, they expired my listing without notifying meWhen I checked to see why my tickets had not sold and noticed they expired two days prior, I called customer service to find out whyI was told that since I didn't upload a PDF of my tickets, they expired them two days before the eventThere was no instruction on the app that it was required to upload my tickets, nor did they notify me that the tickets had expiredWhen I called customer service, I was told that I had to upload the tickets on the website, however, this information was not provided when using the app
I ordered tickets to Garth Brooks concert at $plus $fees for a total of $for 9/23/to be delivered to my home in Manteca, CAStub Hub had shipped tickets to an incorrect address in AZ last year but reassured me they had removed the incorrect address from my accountI ordered the tickets only to find they were again delivered to the AZ addressWhen I called StubHub customer service they said they were not able to reprint the tickets this time and it was just too badThe best they could offer was $creditI told them that was unacceptable but they were adamant that this was my mistake and would not help with getting the ticketsThey would not honor their Fan Protect Guarantee
Company refuses to resolve issue I'm having with recv payment.Also I dont see how I can be charged for a service when the company can't provide the service or help with the service
I tried using Stub Hub for the 1st Time recently to sell tickets for I Love the 90s' concert and WILL NEVER USE THEM AGAIN!! When I searched for my concert title on their website couldn't the date my tickets were for, All of the other concert dates were listed but not the date I had I realized I could find my concert date if I typed in the concert name plus added all of the artists names along with it No one is going to search for a concert that wayI immediately contacted them to be told it was an error and it would be corrected within days Well I checked, and again it wasn't corrected so I contacted them a 2nd time to be told it would be correct within days Yet again it wasn't corrected I then contacted them a time 3rd to be told my issue would be escalated but it was only corrected at the last minute and my tickets did not sell I know my tickets would have sold had people been able to find them easily on the website I even reduced my tics well below other tics and it was too late I contacted Stub Hub to tell my this and I was told there is not guarantee WHAT? I never expected a guarantee but I expected my tickets to be exposed to as many people as possible and that did not happen WHAT A HUGE DISAPPOINTMENT!! I DESERVE TO BE REIMBURSED FOR MY TICKETS WHICH I WAS DENIED
*** *** *** *** *** *** *** ** ** ** *** I tried to buy tickets to a concert the SECOND they went on sale, but was unableCoincedentally, StubHub was able to amass a wealth of ticketsHowever, the lowest StubHub ticket price was over 200% the original face valueThe business reeks of racketeeringQuite frankly, the fact that this and other similar businesses aren't under federal investigation is beyond me
I sold a pair of tickets on StubhubDue to their error, I was given the incorrect email address to transfer the tickets to, this after being told the transfer went through and I would be paidThe company then asked me to send them screenshots of the confirmation, which I did, twiceA day later, they cancel my sale and claim they never received the emailsThey didI received this email while I was sitting in the middle of a movie in a theaterI then wasted over an hour on the phone in the theater, and then another hour when I got home with two different supervisors who couldn't seem to operate an email accountI sent them again at least emails from different email accounts until they finally figured it outThen I was told it was taken care ofThen today I get ANOTHER email from them asking me to transfer the tickets to ANOTHER addressI did this again on my time, and called them to confirm that they got it this timeThey STILL hadn't accepted the transferI get obnoxiou
On Thursday, June 7th, 2018, I purchased (order number ***) tickets to the 6/** concert in ***The tickets were located in section LOGE 13, row and guaranteed to be consecutive seatsI have an email confirming this purchaseOn Friday, June 8th, 2018, Stubhub.com sent me an email confirming the purchase and a link to download the tickets, section LOGE 13, row 4, seats & My credit card was charged the purchase price of ***On Monday, June 11th, 2018, Stubhub.com sent me and email stating that the tickets for ** - under a different order number *** - were "not available"I contacted the business via phone and they informed me that the tickets I purchased were not available due to "a problem with the venue"The company offered me, and I reluctantly accepted, tickets in section LOGE 22, row 9, seats & It is unknown if I will receive a later email stating that these tickets are "not available"The issue here is that Stubhub.com is knowingly
I SOLD TICKETS ON STUBHUB OVER THE WEEKEND HAD ABOUT SALES ON THE SITE ADDED TICKETS FROM *** TILL*** WHEN MY ACCOUNT WAS CLOSED, MY ACCOUTN WENT BACK AND FORTH WITH TRUST AND SAFETY QUITE A FEW TIMES WHERE I WAS ADVISED IF I REMOVED MY PREPAID DEBIT CARD I WOULD BE FINE ALL WAS FINE AFTER THAT I LISTED AND MADE A FEW SALES, I LISTED A FEW MORE TICKETS ON SATURDAY AFTER THEY SOLD MY ACCOUNT WAS PUT ON HOLD THEN CLOSED AFTER THAT I RECEIVED CANCELLATION NOTICES SAYING MY SALES WERE CANCELLED BECAUSE I DID NOT SELL REAL TICKETS ALL OF MY TICKETS WERE VERIFIED AND VALID, I MADE WAY MORE THAN SALES AND NOW I AM BEING TOLD I AM NOT BEING PAID ON ANY OF MY ORDERS THEY WILL NOT GIVE EXPLANATION WHY MY ACCOUNT WAS CLOSED I BOUGHT TICKETS I SOLD AND NOW I AM OUT THE MONEY I PAID AND THE MONEY THAT THE TICKETS SOLD FOR I WANT JUSTIFICATION HERE AND WILL BE HIRING A LWYER TO FURTHER URSUE
I purchased tickets to a *** *** concert in *** of ***, and she was supposed to appear in concert *** of ***She decided to try to have a baby (which she did), and never rescheduled the concert in ***I contacted StubHub via chat, and the representative told me I had to contact the venue (*** *** ***) for a refundThe representative I chatted with (*** *) advised me to contact the venueThe arena advised they're unable to refund since I bought through Stub HubI contacted Stub Hub again via telephone, and they advised I have to resell the ticketsIf the artist hasn't scheduled a new date, no one is going to buy tickets to a concert without a concert dateAccording to the status of the ticketsthey're not active, and listed in the 'past events' section on their websiteThe concert NEVER happenedSo if I wanted to resell them, I couldn't if the tickets are 'from past events.' The representative I spoke with on *** (***)She put me on hol
Bought concert tickets for a concert in September back in April, printed out my tickets once they were emailed to meWhen I printed the tickets out the seats were different from those that I actually purchasedWhen realizing this I called stub hub and spoke with customer service representative and explained that the tickets that I purchased weren't not the same tickets that were emailed to me to printThe representative looked into it and went on to tell me that actually the tickets that were emailed to me were actually better than the tickets that I purchasedHe went on to say that I should go with the tickets that were emailed to meI explained that I found it weird that the tickets didn't match and that I was worried that the tickets wouldn't work when arriving at venueRepresentative explained that the tickets were good and that I wouldn't have any issues with the ticketsToday 9/**/** I traveled far to get to the venue and paid for a hotelI arrived at the venue and had my
Selling *** *** Football Club tickets on lineThese tickets are scammedThe stadium is the only place where tickets may be purchasedMy husband and I were not allowed into the stadium with the tickets that I bought on Stub Hub Canada
StubHub has the worst customer service I have ever experiencedI ordered ** *** tickets on 10/as a gift for my clientsThe email said I’d receive them BY 11/8, still didn’t get them yesterdaySo I called and was told that the tickets were cancelled because of an issue with the credit cardThe concert was the next day, this was 4pm EST I was being told thisI didn’t receive an email stating anything was wrong, no one tried to contact me, they just cancelled the ticketsMy clients already knew about them and were expecting to goI asked to talk to someone who would help or a supervisor and I was told by whoever I spoke with that I could “submit a report and someone would contact me in hours”That would be too late as the concert was hours awayHe said there was no one else to talk to and I’d have to go onlineI wasn't able to be transfered, I've sent emails and the response was "no one is checking this email please go online"No where to submit any feedback online to them and I am not calling to speak with someone who could literally care less againThe way this was handled was unacceptable and I will never be purchasing from StubHub again
Many very unprofessional not trained CSContacted several times to solve the issueTwo were good, but many other CS told wrong information, lie, and they did not pay on time If you contact CS, you should be patient to contact again and again to find reliable person, or they just ignore your contact
Purchased tickets to *** *** concert and was told no refund was availableOn the website of *** *** *** advise purchasers who wants a refund to contact point of purchase for refundStub Hub refuse to give refund of purchase
I setup some personal tickets to sell for a music festival eventThe company stated a short period of time to transfer tickets, I emailed the customer service email address to state that the transfer period was not possible due to restrictions at the festival(The ticket sales person was unavailable due to a death in the family) and I was asked if it could waitStubhub failed to respond to any email and instead applied a punitive charge to the accountWhen asked why they failed to respond to my emails they said that the account was unmonitored, yet, they also failed to respond to my emails with a notice that the account was unmonitoredThis, is an unfair business process and many customers must be finding themselves in a similar positionI believe that it is Stubhubs responsibility to respond to their "Customer Service" email address with some message stating that they do not monitor this accountHad it been handled correctly my charges would not have happened
Let me start off by stating what a horrible experience I have had dealing with Stub HubBack in March I purchased ticket for the *** ***, I kept in touch asking them to mail my tickets to my home address but per "stub hub" tickets needed to be mailed to me to the address where I would be staying in *** I provided an address where my tickets should be mailed in *** On *** *** *** I received a phone call from a random number in *** I answered and a complete stranger tells me she has a package for me meaning my tickets, I told her that my tickets were supposed to be delivered to *** *** *** *** she stated she was down the street from that hotel meaning my tickets had been delivered to the wrong placeShe told me over the phone that there were only tickets instead of and she was kind enough to deliver the rest of the tickets to the hotel where they were supposed to be sent in the first placeAs soon as I got off the phone with that stranger I i
I experienced the best customer service I've ever had with StubHub! When the seller didn't come through and send my tickets UPS, I was almost in tears thinking I wasn't going to see the show StubHub found me replacement tickets that were actually BETTER than the seats I'd originally purchased and sent them to me electronically right away AND there was no upgrade charge! Thank You StubHub, I'm a customer for life
I purchased tickets to the *** ** *** ***My seats didn't list obstructed view although a plus foot pole was in my view the entire showI purchased tickets for *** *** *** ** ***" concert that was on *** in *** *** but unfortunately our view of the stage was COMPLETELY obstructed by large plus foot pole light system that was being used in the concertSince I had visited the *** stadium several times (my uncle is a season pass holder in section 219), I knew when I purchased my tickets that I would be getting a pretty good view of the stageMuch to our surprise when we found our seats, we noticed we couldn't view the stage! We waited through the show in hopes that the obstructions would move out of our view once the show started, but sadly they didn'tWe couldn't see the countdown clock, couldn't see ANYTHING on stageWe honestly would have had a better view buying the heavily discounted tickets that was located in the nosebleedsAbout peopl
Stub hub charges a ridiculous fee of 40% for cancelling a sold transactionWhen I called and spoke with a customer service representative did they mention a possible charge or wouldn't have gotten involved with this companyI was doing a favor for my daughter to sell her single 3-day pass plus shuttle on the siteI listed an incredibly low amount not knowing there true valueI got a message that the item had sold & my wife had sold the itemI want to cancel the said sale as human errror is prevalent in all of usThe c/s cancelled the transaction no issueI received an email that I was getting charged $for the tixI listed the ticket to net $and valued at $So they were listed initially at and I adjusted accordinglyThe item sold I believe for like $I chatted with stub hub and said the the 40% is value of tix40% would be have sold tix at $I never listed a pair and the $wasn't the list priceIt's bad business not making a 40% charge not known or clear in global agreementAn inconvenience fee is $or $bucksPeople can live with that but not making such exhorbitant fees known is unfair practices
I ordered *** tickets, received an email from StubHub that my tickets were ready & instructions how to receive them digitallyI followed the instructions to login to my account and click where it states ticket ready - my football ticketWhen I click to receive it in my account so it can be scanned on my phone at the game, I get an errorI called customer service & they stated there is a system issue & it would be fixed within the week, that was over weeks agoIn reading reviews, this could be a potential scam in which they're supposed to back 100%I bought very specific tickets & would like to be able to access them or have them sent via mail or emailThey refuse to fix the issue! While my have is several months away, I'm concerned after reading about others who had the same issues with other recent tickets purchased this way
I attempted to sell a pair of tickets via their mobile appTwo days before the event, they expired my listing without notifying meWhen I checked to see why my tickets had not sold and noticed they expired two days prior, I called customer service to find out whyI was told that since I didn't upload a PDF of my tickets, they expired them two days before the eventThere was no instruction on the app that it was required to upload my tickets, nor did they notify me that the tickets had expiredWhen I called customer service, I was told that I had to upload the tickets on the website, however, this information was not provided when using the app
I ordered tickets to Garth Brooks concert at $plus $fees for a total of $for 9/23/to be delivered to my home in Manteca, CAStub Hub had shipped tickets to an incorrect address in AZ last year but reassured me they had removed the incorrect address from my accountI ordered the tickets only to find they were again delivered to the AZ addressWhen I called StubHub customer service they said they were not able to reprint the tickets this time and it was just too badThe best they could offer was $creditI told them that was unacceptable but they were adamant that this was my mistake and would not help with getting the ticketsThey would not honor their Fan Protect Guarantee
Company refuses to resolve issue I'm having with recv payment.Also I dont see how I can be charged for a service when the company can't provide the service or help with the service
I tried using Stub Hub for the 1st Time recently to sell tickets for I Love the 90s' concert and WILL NEVER USE THEM AGAIN!! When I searched for my concert title on their website couldn't the date my tickets were for, All of the other concert dates were listed but not the date I had I realized I could find my concert date if I typed in the concert name plus added all of the artists names along with it No one is going to search for a concert that wayI immediately contacted them to be told it was an error and it would be corrected within days Well I checked, and again it wasn't corrected so I contacted them a 2nd time to be told it would be correct within days Yet again it wasn't corrected I then contacted them a time 3rd to be told my issue would be escalated but it was only corrected at the last minute and my tickets did not sell I know my tickets would have sold had people been able to find them easily on the website I even reduced my tics well below other tics and it was too late I contacted Stub Hub to tell my this and I was told there is not guarantee WHAT? I never expected a guarantee but I expected my tickets to be exposed to as many people as possible and that did not happen WHAT A HUGE DISAPPOINTMENT!! I DESERVE TO BE REIMBURSED FOR MY TICKETS WHICH I WAS DENIED
*** *** *** *** *** *** *** ** ** ** *** I tried to buy tickets to a concert the SECOND they went on sale, but was unableCoincedentally, StubHub was able to amass a wealth of ticketsHowever, the lowest StubHub ticket price was over 200% the original face valueThe business reeks of racketeeringQuite frankly, the fact that this and other similar businesses aren't under federal investigation is beyond me
I sold a pair of tickets on StubhubDue to their error, I was given the incorrect email address to transfer the tickets to, this after being told the transfer went through and I would be paidThe company then asked me to send them screenshots of the confirmation, which I did, twiceA day later, they cancel my sale and claim they never received the emailsThey didI received this email while I was sitting in the middle of a movie in a theaterI then wasted over an hour on the phone in the theater, and then another hour when I got home with two different supervisors who couldn't seem to operate an email accountI sent them again at least emails from different email accounts until they finally figured it outThen I was told it was taken care ofThen today I get ANOTHER email from them asking me to transfer the tickets to ANOTHER addressI did this again on my time, and called them to confirm that they got it this timeThey STILL hadn't accepted the transferI get obnoxiou
On Thursday, June 7th, 2018, I purchased (order number ***) tickets to the 6/** concert in ***The tickets were located in section LOGE 13, row and guaranteed to be consecutive seatsI have an email confirming this purchaseOn Friday, June 8th, 2018, Stubhub.com sent me an email confirming the purchase and a link to download the tickets, section LOGE 13, row 4, seats & My credit card was charged the purchase price of ***On Monday, June 11th, 2018, Stubhub.com sent me and email stating that the tickets for ** - under a different order number *** - were "not available"I contacted the business via phone and they informed me that the tickets I purchased were not available due to "a problem with the venue"The company offered me, and I reluctantly accepted, tickets in section LOGE 22, row 9, seats & It is unknown if I will receive a later email stating that these tickets are "not available"The issue here is that Stubhub.com is knowingly
I SOLD TICKETS ON STUBHUB OVER THE WEEKEND HAD ABOUT SALES ON THE SITE ADDED TICKETS FROM *** TILL*** WHEN MY ACCOUNT WAS CLOSED, MY ACCOUTN WENT BACK AND FORTH WITH TRUST AND SAFETY QUITE A FEW TIMES WHERE I WAS ADVISED IF I REMOVED MY PREPAID DEBIT CARD I WOULD BE FINE ALL WAS FINE AFTER THAT I LISTED AND MADE A FEW SALES, I LISTED A FEW MORE TICKETS ON SATURDAY AFTER THEY SOLD MY ACCOUNT WAS PUT ON HOLD THEN CLOSED AFTER THAT I RECEIVED CANCELLATION NOTICES SAYING MY SALES WERE CANCELLED BECAUSE I DID NOT SELL REAL TICKETS ALL OF MY TICKETS WERE VERIFIED AND VALID, I MADE WAY MORE THAN SALES AND NOW I AM BEING TOLD I AM NOT BEING PAID ON ANY OF MY ORDERS THEY WILL NOT GIVE EXPLANATION WHY MY ACCOUNT WAS CLOSED I BOUGHT TICKETS I SOLD AND NOW I AM OUT THE MONEY I PAID AND THE MONEY THAT THE TICKETS SOLD FOR I WANT JUSTIFICATION HERE AND WILL BE HIRING A LWYER TO FURTHER URSUE
I purchased tickets to a *** *** concert in *** of ***, and she was supposed to appear in concert *** of ***She decided to try to have a baby (which she did), and never rescheduled the concert in ***I contacted StubHub via chat, and the representative told me I had to contact the venue (*** *** ***) for a refundThe representative I chatted with (*** *) advised me to contact the venueThe arena advised they're unable to refund since I bought through Stub HubI contacted Stub Hub again via telephone, and they advised I have to resell the ticketsIf the artist hasn't scheduled a new date, no one is going to buy tickets to a concert without a concert dateAccording to the status of the ticketsthey're not active, and listed in the 'past events' section on their websiteThe concert NEVER happenedSo if I wanted to resell them, I couldn't if the tickets are 'from past events.' The representative I spoke with on *** (***)She put me on hol
Bought concert tickets for a concert in September back in April, printed out my tickets once they were emailed to meWhen I printed the tickets out the seats were different from those that I actually purchasedWhen realizing this I called stub hub and spoke with customer service representative and explained that the tickets that I purchased weren't not the same tickets that were emailed to me to printThe representative looked into it and went on to tell me that actually the tickets that were emailed to me were actually better than the tickets that I purchasedHe went on to say that I should go with the tickets that were emailed to meI explained that I found it weird that the tickets didn't match and that I was worried that the tickets wouldn't work when arriving at venueRepresentative explained that the tickets were good and that I wouldn't have any issues with the ticketsToday 9/**/** I traveled far to get to the venue and paid for a hotelI arrived at the venue and had my
Selling *** *** Football Club tickets on lineThese tickets are scammedThe stadium is the only place where tickets may be purchasedMy husband and I were not allowed into the stadium with the tickets that I bought on Stub Hub Canada
StubHub has the worst customer service I have ever experiencedI ordered ** *** tickets on 10/as a gift for my clientsThe email said I’d receive them BY 11/8, still didn’t get them yesterdaySo I called and was told that the tickets were cancelled because of an issue with the credit cardThe concert was the next day, this was 4pm EST I was being told thisI didn’t receive an email stating anything was wrong, no one tried to contact me, they just cancelled the ticketsMy clients already knew about them and were expecting to goI asked to talk to someone who would help or a supervisor and I was told by whoever I spoke with that I could “submit a report and someone would contact me in hours”That would be too late as the concert was hours awayHe said there was no one else to talk to and I’d have to go onlineI wasn't able to be transfered, I've sent emails and the response was "no one is checking this email please go online"No where to submit any feedback online to them and I am not calling to speak with someone who could literally care less againThe way this was handled was unacceptable and I will never be purchasing from StubHub again
Many very unprofessional not trained CSContacted several times to solve the issueTwo were good, but many other CS told wrong information, lie, and they did not pay on time If you contact CS, you should be patient to contact again and again to find reliable person, or they just ignore your contact
Purchased tickets to *** *** concert and was told no refund was availableOn the website of *** *** *** advise purchasers who wants a refund to contact point of purchase for refundStub Hub refuse to give refund of purchase
I setup some personal tickets to sell for a music festival eventThe company stated a short period of time to transfer tickets, I emailed the customer service email address to state that the transfer period was not possible due to restrictions at the festival(The ticket sales person was unavailable due to a death in the family) and I was asked if it could waitStubhub failed to respond to any email and instead applied a punitive charge to the accountWhen asked why they failed to respond to my emails they said that the account was unmonitored, yet, they also failed to respond to my emails with a notice that the account was unmonitoredThis, is an unfair business process and many customers must be finding themselves in a similar positionI believe that it is Stubhubs responsibility to respond to their "Customer Service" email address with some message stating that they do not monitor this accountHad it been handled correctly my charges would not have happened
Let me start off by stating what a horrible experience I have had dealing with Stub HubBack in March I purchased ticket for the *** ***, I kept in touch asking them to mail my tickets to my home address but per "stub hub" tickets needed to be mailed to me to the address where I would be staying in *** I provided an address where my tickets should be mailed in *** On *** *** *** I received a phone call from a random number in *** I answered and a complete stranger tells me she has a package for me meaning my tickets, I told her that my tickets were supposed to be delivered to *** *** *** *** she stated she was down the street from that hotel meaning my tickets had been delivered to the wrong placeShe told me over the phone that there were only tickets instead of and she was kind enough to deliver the rest of the tickets to the hotel where they were supposed to be sent in the first placeAs soon as I got off the phone with that stranger I i
I experienced the best customer service I've ever had with StubHub! When the seller didn't come through and send my tickets UPS, I was almost in tears thinking I wasn't going to see the show StubHub found me replacement tickets that were actually BETTER than the seats I'd originally purchased and sent them to me electronically right away AND there was no upgrade charge! Thank You StubHub, I'm a customer for life