DON'T USE STUBHUBThey capitalize on human errors and profit off themI sold tickets and miswrote the sectionHonest mistakeThis show was months awayThe buyer reported that the seats were wrongI got hit with a 70% penalty of the total sales priceStubhub claims it is the difference for finding the buyers seats that were similarThis is untrue since there were penalty of seats in the same section and same price range as what I sold them forThey could have easily found seats from other sellers for the same priceI called in and talked to the agents and supervisors but they would not waive the penaltyBest they could do was reduce it to 40% and they made this offer to me pretty quicklyThey are making up fictitious numbers and charging absorbent penaltiesThey don't care about you and all they care about is their bottom lineThis is a scummy companyAll in all don't use themThere are plenty of other services out thereDON'T USE STUBHUB FOR BUYING OR SELLING
I purchased tickets to see Marshmello on Saturday***, it had been raining all day and we knew it was going to rain through the nightThe venue was supposed to start music at pm and there was supposed to be numerous DJs performingThe venue announced at pm that the headliner would be performing early due to weather conditionsHe started at and was told to stop by the venue opened late, no other DJs performed, and the headliner performed for minsI paid $in parking and $for beers I could not finish because by the time I got them they were wrapping upThe venue is deciding that because he performed EVEN THOUGH THAT'S NOT THE WHOLE SHOW WE PAID FOR they will not be refunding anyonethey did offer free tickets to another show and some kind of provisional creditI requested to be refunded as StubHub supposedly stands behind their ticketsThey are not refunding methis is a robberyThis is poor customer serviceThis is wrongI want my money backThe ori
Purchased tickets to *** *** concert and was told no refund was availableOn the website of *** *** *** advise purchasers who wants a refund to contact point of purchase for refundStub Hub refuse to give refund of purchase
I setup some personal tickets to sell for a music festival eventThe company stated a short period of time to transfer tickets, I emailed the customer service email address to state that the transfer period was not possible due to restrictions at the festival(The ticket sales person was unavailable due to a death in the family) and I was asked if it could waitStubhub failed to respond to any email and instead applied a punitive charge to the accountWhen asked why they failed to respond to my emails they said that the account was unmonitored, yet, they also failed to respond to my emails with a notice that the account was unmonitoredThis, is an unfair business process and many customers must be finding themselves in a similar positionI believe that it is Stubhubs responsibility to respond to their "Customer Service" email address with some message stating that they do not monitor this accountHad it been handled correctly my charges would not have happened
I recently bought concert tickets for The *** Band online from StubhubWHen I bought them they advertised "Seats will be printed on back of ticket." When I dropped down to buy tickets, the statement changed to "Your seats will be together." Another purchase for the same tickets said seats will be 9991, 9992, 9993, I paid per seat for a total of price$When I printed the tickets they said :Standing Only"I could have bought standing only right through the *** *** *** *** site for $** * pieceI attempted to resolve with STubhub and they told me it said General Admission is ALWAYS standingI feel this purchase was deceiving and purposely misleadingI was told that we could choose to stand together so the tickets were not misleading and that 9991, 9992, etc was for "inventory control purposes." I was told that they weren't responsible for the way tickets are sold by individuals on their site
I called StubHub on 03/at 8:56pm to ask about the website not allowing me to use my credit cardA lady answered within a minuteShe had not asked for any of my information before she placed me on holdAfter being on hold for minutes, at 9:01pm the call disconnects on their endI call back immediately only to get a message that they are closed as of 9pmMy guess, she was trying to get out of work on time instead of dealing with a simple inquiry but that's just my opinionI have used StubHub many times and never had a negative experience until yesterdayI would like for this "customer service" agent to be looked into and I need a call back from StubHub within hours to resolve my issue***
I experienced the best customer service I've ever had with StubHub! When the seller didn't come through and send my tickets UPS, I was almost in tears thinking I wasn't going to see the show StubHub found me replacement tickets that were actually BETTER than the seats I'd originally purchased and sent them to me electronically right away AND there was no upgrade charge! Thank You StubHub, I'm a customer for life
Selling *** *** Football Club tickets on lineThese tickets are scammedThe stadium is the only place where tickets may be purchasedMy husband and I were not allowed into the stadium with the tickets that I bought on Stub Hub Canada
I bought three tickets to a showI was charged $in feesDisgusting! Shameful! I'd rather give the money to the scalpers on the streetThey charge less! And I know someone who works for StubhubShe should be ashamed!!! One star is too many!
Bought concert tickets for a concert in September back in April, printed out my tickets once they were emailed to meWhen I printed the tickets out the seats were different from those that I actually purchasedWhen realizing this I called stub hub and spoke with customer service representative and explained that the tickets that I purchased weren't not the same tickets that were emailed to me to printThe representative looked into it and went on to tell me that actually the tickets that were emailed to me were actually better than the tickets that I purchasedHe went on to say that I should go with the tickets that were emailed to meI explained that I found it weird that the tickets didn't match and that I was worried that the tickets wouldn't work when arriving at venueRepresentative explained that the tickets were good and that I wouldn't have any issues with the ticketsToday 9/**/** I traveled far to get to the venue and paid for a hotelI arrived at the venue and had my
I was browsing ticket prices for nearby concerts and in order to view the price on stubhubs mobile app I was promoted for a payment method to see the price with taxI selected my Google walletBefore I could review the price the purchase went throughI tried to cancel but their 24/support wasn't availableI called first the the next morning to try and cancel and was told I couldn't and I would need to resell the tickets to get a refundI didn't want to do thatEspecially since they wanted my raw credit card number to proceedI said I wouldn't provide my credit card to a company that already misbilled meThey said there was nothing else I could do
I utilized the StubHub app to purchase tickets on Saturday, 04/28/I clearly searched, and selected, the date of 07/21/from the app window to purchase *** ***! tickets in *** ***I saw the correct date, and it was listed clearly on the app when I went to the checkout windowThe checkout window in StubHub app does not show you the date (which I should have been suspicious of, clearly) and purchased the ticketsThe final cost was $***When I got the confirmation, the date was changed to 06/21/2018! I tried to use the customer service chat option, but was told there was no problem found on the order and she would just refund the 10% fee since I was forced to put them back up for sale! I informed her then I would file a Revdex.com complaintI believe that StubHub purposely changed the date so the seller has to then post again, making them more money for feesThe fees alone on the order are crazyI did not choose 6/21/as a date and was very careful to choose the corre
I recently bought instant download tickets from StubhubOrder #***Upon receiving these tickets via email, I used *** "Buy on Map" feature and the same exact tickets were still available for me to buyI instantly knew they were being double sold because they were STILL for sale / NEVER sold on ***I called Stubhub to let them know and they told me "the 'fan' was trying to resale them on both, we've emailed them to let them know they have been sold and to take them down on other sites"Stubhub is missing the ENTIRE point hereThe tickets have not even been sold from *** everMeaning, once again, the two tickets I have bought from someone on Stubhub have never even been sold beforeYes, *** has a resale featureThese tickets are listed as REDThe tickets I am inquiring about are still listed as BLUEI called Stubhub again to try and speak with a different agent and was yet told the same thingIt's like speaking to robots when I call
StubHub has the worst customer service I have ever experiencedI ordered ** *** tickets on 10/as a gift for my clientsThe email said I’d receive them BY 11/8, still didn’t get them yesterdaySo I called and was told that the tickets were cancelled because of an issue with the credit cardThe concert was the next day, this was 4pm EST I was being told thisI didn’t receive an email stating anything was wrong, no one tried to contact me, they just cancelled the ticketsMy clients already knew about them and were expecting to goI asked to talk to someone who would help or a supervisor and I was told by whoever I spoke with that I could “submit a report and someone would contact me in hours”That would be too late as the concert was hours awayHe said there was no one else to talk to and I’d have to go onlineI wasn't able to be transfered, I've sent emails and the response was "no one is checking this email please go online"No where to submit any feedback online to them and I am not calling to speak with someone who could literally care less againThe way this was handled was unacceptable and I will never be purchasing from StubHub again
I purchased two tickets to a concert from stubhub for a birthdayMy girlfriend drove miles to go to this concert with her sisterWhen arriving, the tickets scanned said they were not valid tickets and we got scammedI called stubhub and they said the venue was sold out and there is nothing they can doMy girlfriend spent hours in line to get into the venue only to be told the dollars I spent on the tickets were not validThey told me they would give me a 20% off next purchase for something, but that does not make up for the grief that was incurred from ruining a birthday, two people taking off vacation days at work, and having to wait numerous hours in line for tickets that do not even work
Many very unprofessional not trained CSContacted several times to solve the issueTwo were good, but many other CS told wrong information, lie, and they did not pay on time If you contact CS, you should be patient to contact again and again to find reliable person, or they just ignore your contact
I placed an order for theater tickets about an hour before show timeI created an account as I had never used Stub Hub beforeI purchased my tickets for about $eachI then received an email letting me know that my order had been cancelled as Stub Hub assumed this was fraud due to my having just created an accountAfter being on the phone with customer service for minutes, not only could my original order not be re-purchased, but the tickets were sold out for that eveningThis is a ridiculous policy for a website/service that REQUIRES you to create an account in order to purchase tickets
I purchased tickets from StubHub.com for the ***The seats were in the Deck section and listed four seats Row SRSeats 34-There was no indication on the tickets that these seats were standing room onlyWhen I got to the venue I was stunned that there were no actual seats as were stated on the ticketI am asking for a full refund because the tickets I purchased were misrepresentedThey should have clearly stated that this was a STANDING ROOM ONLY section and the SEATS were not actually seats but an assignment to be in that sectionI would have purchased other ticketsWhy am I responsible to pay for these tickets when it was not made clear on any description, including the map of the venue that these were standing room only? The company refunded half the price as a curtesy but refused to refund me fully stating that the tickets were used - how else was I to know that the section was standing room only, unless scanned at the gate so that we could get to our seats? Why sho
Let me start off by stating what a horrible experience I have had dealing with Stub HubBack in March I purchased ticket for the *** ***, I kept in touch asking them to mail my tickets to my home address but per "stub hub" tickets needed to be mailed to me to the address where I would be staying in *** I provided an address where my tickets should be mailed in *** On *** *** *** I received a phone call from a random number in *** I answered and a complete stranger tells me she has a package for me meaning my tickets, I told her that my tickets were supposed to be delivered to *** *** *** *** she stated she was down the street from that hotel meaning my tickets had been delivered to the wrong placeShe told me over the phone that there were only tickets instead of and she was kind enough to deliver the rest of the tickets to the hotel where they were supposed to be sent in the first placeAs soon as I got off the phone with that stranger I i
this company is one of the WORST companies I have ever had the "pleasure" of working withI bought tickets on ticketmaster and listed them on stubhub because I was hoping to buy four tickets instead of two with seats all togetherwhen I listed them I clicked 'upload tickets later' because I was still trying to transfer the file to PDF versionI immediately web chatted stubhub to see if this was acceptable- THE FEATURE DOES NOT WORKif you click on anything else on your computer it will dissapearso I emailed the support line after I screenshotted and converted my mobile tickets to PDF and they said that that was unaccetptableWHEN I HAD TRIED TO CONTACT THEM TO ASK THE QUESTION MULTIPLE TIMESWITHIN HOURS BEFORE I EVEN HAD A CHANCE TO CONTACT TICKET MASTER I WAS CHARGED DOLLAR CANCELLATION FEETHIS COMPANY IS A SCAMDONT EVER TRY TO RESELL TICKETS THEIR CUSTOMER SERVICE IS NOT FIT TO HANDLE AN ISSUE AND DOESNT EVEN SUPPORT THEIR CHAT FEATUREDONT RISK GETTING CHARGED
DON'T USE STUBHUBThey capitalize on human errors and profit off themI sold tickets and miswrote the sectionHonest mistakeThis show was months awayThe buyer reported that the seats were wrongI got hit with a 70% penalty of the total sales priceStubhub claims it is the difference for finding the buyers seats that were similarThis is untrue since there were penalty of seats in the same section and same price range as what I sold them forThey could have easily found seats from other sellers for the same priceI called in and talked to the agents and supervisors but they would not waive the penaltyBest they could do was reduce it to 40% and they made this offer to me pretty quicklyThey are making up fictitious numbers and charging absorbent penaltiesThey don't care about you and all they care about is their bottom lineThis is a scummy companyAll in all don't use themThere are plenty of other services out thereDON'T USE STUBHUB FOR BUYING OR SELLING
I purchased tickets to see Marshmello on Saturday***, it had been raining all day and we knew it was going to rain through the nightThe venue was supposed to start music at pm and there was supposed to be numerous DJs performingThe venue announced at pm that the headliner would be performing early due to weather conditionsHe started at and was told to stop by the venue opened late, no other DJs performed, and the headliner performed for minsI paid $in parking and $for beers I could not finish because by the time I got them they were wrapping upThe venue is deciding that because he performed EVEN THOUGH THAT'S NOT THE WHOLE SHOW WE PAID FOR they will not be refunding anyonethey did offer free tickets to another show and some kind of provisional creditI requested to be refunded as StubHub supposedly stands behind their ticketsThey are not refunding methis is a robberyThis is poor customer serviceThis is wrongI want my money backThe ori
Purchased tickets to *** *** concert and was told no refund was availableOn the website of *** *** *** advise purchasers who wants a refund to contact point of purchase for refundStub Hub refuse to give refund of purchase
I setup some personal tickets to sell for a music festival eventThe company stated a short period of time to transfer tickets, I emailed the customer service email address to state that the transfer period was not possible due to restrictions at the festival(The ticket sales person was unavailable due to a death in the family) and I was asked if it could waitStubhub failed to respond to any email and instead applied a punitive charge to the accountWhen asked why they failed to respond to my emails they said that the account was unmonitored, yet, they also failed to respond to my emails with a notice that the account was unmonitoredThis, is an unfair business process and many customers must be finding themselves in a similar positionI believe that it is Stubhubs responsibility to respond to their "Customer Service" email address with some message stating that they do not monitor this accountHad it been handled correctly my charges would not have happened
I recently bought concert tickets for The *** Band online from StubhubWHen I bought them they advertised "Seats will be printed on back of ticket." When I dropped down to buy tickets, the statement changed to "Your seats will be together." Another purchase for the same tickets said seats will be 9991, 9992, 9993, I paid per seat for a total of price$When I printed the tickets they said :Standing Only"I could have bought standing only right through the *** *** *** *** site for $** * pieceI attempted to resolve with STubhub and they told me it said General Admission is ALWAYS standingI feel this purchase was deceiving and purposely misleadingI was told that we could choose to stand together so the tickets were not misleading and that 9991, 9992, etc was for "inventory control purposes." I was told that they weren't responsible for the way tickets are sold by individuals on their site
I called StubHub on 03/at 8:56pm to ask about the website not allowing me to use my credit cardA lady answered within a minuteShe had not asked for any of my information before she placed me on holdAfter being on hold for minutes, at 9:01pm the call disconnects on their endI call back immediately only to get a message that they are closed as of 9pmMy guess, she was trying to get out of work on time instead of dealing with a simple inquiry but that's just my opinionI have used StubHub many times and never had a negative experience until yesterdayI would like for this "customer service" agent to be looked into and I need a call back from StubHub within hours to resolve my issue***
I experienced the best customer service I've ever had with StubHub! When the seller didn't come through and send my tickets UPS, I was almost in tears thinking I wasn't going to see the show StubHub found me replacement tickets that were actually BETTER than the seats I'd originally purchased and sent them to me electronically right away AND there was no upgrade charge! Thank You StubHub, I'm a customer for life
Selling *** *** Football Club tickets on lineThese tickets are scammedThe stadium is the only place where tickets may be purchasedMy husband and I were not allowed into the stadium with the tickets that I bought on Stub Hub Canada
I bought three tickets to a showI was charged $in feesDisgusting! Shameful! I'd rather give the money to the scalpers on the streetThey charge less! And I know someone who works for StubhubShe should be ashamed!!! One star is too many!
Bought concert tickets for a concert in September back in April, printed out my tickets once they were emailed to meWhen I printed the tickets out the seats were different from those that I actually purchasedWhen realizing this I called stub hub and spoke with customer service representative and explained that the tickets that I purchased weren't not the same tickets that were emailed to me to printThe representative looked into it and went on to tell me that actually the tickets that were emailed to me were actually better than the tickets that I purchasedHe went on to say that I should go with the tickets that were emailed to meI explained that I found it weird that the tickets didn't match and that I was worried that the tickets wouldn't work when arriving at venueRepresentative explained that the tickets were good and that I wouldn't have any issues with the ticketsToday 9/**/** I traveled far to get to the venue and paid for a hotelI arrived at the venue and had my
I was browsing ticket prices for nearby concerts and in order to view the price on stubhubs mobile app I was promoted for a payment method to see the price with taxI selected my Google walletBefore I could review the price the purchase went throughI tried to cancel but their 24/support wasn't availableI called first the the next morning to try and cancel and was told I couldn't and I would need to resell the tickets to get a refundI didn't want to do thatEspecially since they wanted my raw credit card number to proceedI said I wouldn't provide my credit card to a company that already misbilled meThey said there was nothing else I could do
I utilized the StubHub app to purchase tickets on Saturday, 04/28/I clearly searched, and selected, the date of 07/21/from the app window to purchase *** ***! tickets in *** ***I saw the correct date, and it was listed clearly on the app when I went to the checkout windowThe checkout window in StubHub app does not show you the date (which I should have been suspicious of, clearly) and purchased the ticketsThe final cost was $***When I got the confirmation, the date was changed to 06/21/2018! I tried to use the customer service chat option, but was told there was no problem found on the order and she would just refund the 10% fee since I was forced to put them back up for sale! I informed her then I would file a Revdex.com complaintI believe that StubHub purposely changed the date so the seller has to then post again, making them more money for feesThe fees alone on the order are crazyI did not choose 6/21/as a date and was very careful to choose the corre
I recently bought instant download tickets from StubhubOrder #***Upon receiving these tickets via email, I used *** "Buy on Map" feature and the same exact tickets were still available for me to buyI instantly knew they were being double sold because they were STILL for sale / NEVER sold on ***I called Stubhub to let them know and they told me "the 'fan' was trying to resale them on both, we've emailed them to let them know they have been sold and to take them down on other sites"Stubhub is missing the ENTIRE point hereThe tickets have not even been sold from *** everMeaning, once again, the two tickets I have bought from someone on Stubhub have never even been sold beforeYes, *** has a resale featureThese tickets are listed as REDThe tickets I am inquiring about are still listed as BLUEI called Stubhub again to try and speak with a different agent and was yet told the same thingIt's like speaking to robots when I call
StubHub has the worst customer service I have ever experiencedI ordered ** *** tickets on 10/as a gift for my clientsThe email said I’d receive them BY 11/8, still didn’t get them yesterdaySo I called and was told that the tickets were cancelled because of an issue with the credit cardThe concert was the next day, this was 4pm EST I was being told thisI didn’t receive an email stating anything was wrong, no one tried to contact me, they just cancelled the ticketsMy clients already knew about them and were expecting to goI asked to talk to someone who would help or a supervisor and I was told by whoever I spoke with that I could “submit a report and someone would contact me in hours”That would be too late as the concert was hours awayHe said there was no one else to talk to and I’d have to go onlineI wasn't able to be transfered, I've sent emails and the response was "no one is checking this email please go online"No where to submit any feedback online to them and I am not calling to speak with someone who could literally care less againThe way this was handled was unacceptable and I will never be purchasing from StubHub again
I purchased two tickets to a concert from stubhub for a birthdayMy girlfriend drove miles to go to this concert with her sisterWhen arriving, the tickets scanned said they were not valid tickets and we got scammedI called stubhub and they said the venue was sold out and there is nothing they can doMy girlfriend spent hours in line to get into the venue only to be told the dollars I spent on the tickets were not validThey told me they would give me a 20% off next purchase for something, but that does not make up for the grief that was incurred from ruining a birthday, two people taking off vacation days at work, and having to wait numerous hours in line for tickets that do not even work
Many very unprofessional not trained CSContacted several times to solve the issueTwo were good, but many other CS told wrong information, lie, and they did not pay on time If you contact CS, you should be patient to contact again and again to find reliable person, or they just ignore your contact
I placed an order for theater tickets about an hour before show timeI created an account as I had never used Stub Hub beforeI purchased my tickets for about $eachI then received an email letting me know that my order had been cancelled as Stub Hub assumed this was fraud due to my having just created an accountAfter being on the phone with customer service for minutes, not only could my original order not be re-purchased, but the tickets were sold out for that eveningThis is a ridiculous policy for a website/service that REQUIRES you to create an account in order to purchase tickets
I purchased tickets from StubHub.com for the ***The seats were in the Deck section and listed four seats Row SRSeats 34-There was no indication on the tickets that these seats were standing room onlyWhen I got to the venue I was stunned that there were no actual seats as were stated on the ticketI am asking for a full refund because the tickets I purchased were misrepresentedThey should have clearly stated that this was a STANDING ROOM ONLY section and the SEATS were not actually seats but an assignment to be in that sectionI would have purchased other ticketsWhy am I responsible to pay for these tickets when it was not made clear on any description, including the map of the venue that these were standing room only? The company refunded half the price as a curtesy but refused to refund me fully stating that the tickets were used - how else was I to know that the section was standing room only, unless scanned at the gate so that we could get to our seats? Why sho
Let me start off by stating what a horrible experience I have had dealing with Stub HubBack in March I purchased ticket for the *** ***, I kept in touch asking them to mail my tickets to my home address but per "stub hub" tickets needed to be mailed to me to the address where I would be staying in *** I provided an address where my tickets should be mailed in *** On *** *** *** I received a phone call from a random number in *** I answered and a complete stranger tells me she has a package for me meaning my tickets, I told her that my tickets were supposed to be delivered to *** *** *** *** she stated she was down the street from that hotel meaning my tickets had been delivered to the wrong placeShe told me over the phone that there were only tickets instead of and she was kind enough to deliver the rest of the tickets to the hotel where they were supposed to be sent in the first placeAs soon as I got off the phone with that stranger I i
this company is one of the WORST companies I have ever had the "pleasure" of working withI bought tickets on ticketmaster and listed them on stubhub because I was hoping to buy four tickets instead of two with seats all togetherwhen I listed them I clicked 'upload tickets later' because I was still trying to transfer the file to PDF versionI immediately web chatted stubhub to see if this was acceptable- THE FEATURE DOES NOT WORKif you click on anything else on your computer it will dissapearso I emailed the support line after I screenshotted and converted my mobile tickets to PDF and they said that that was unaccetptableWHEN I HAD TRIED TO CONTACT THEM TO ASK THE QUESTION MULTIPLE TIMESWITHIN HOURS BEFORE I EVEN HAD A CHANCE TO CONTACT TICKET MASTER I WAS CHARGED DOLLAR CANCELLATION FEETHIS COMPANY IS A SCAMDONT EVER TRY TO RESELL TICKETS THEIR CUSTOMER SERVICE IS NOT FIT TO HANDLE AN ISSUE AND DOESNT EVEN SUPPORT THEIR CHAT FEATUREDONT RISK GETTING CHARGED