I purchased two tickets from stubhubThey have a 100% moneyback guarantee delivery of tickets by the time of showI purchased my tickets on I was called by a stubhub rep a week before the show advising they did not have the seats I picked but they did have alternate seatingI agreed for the alternative seatingThe rep advised I would be emailed the tickets as previously agreedThe tickets were to be electronically ready by The show was On the day of the show I attempted to print the tickets and repeatedly got an error despite the fact that I was told they would be ready the day priorI ended up calling stubhub to be placed on hold in a que for a callback in min min later now after show time I get a rep sho was not able to send ETicket so I must print PDF file I missed over hour and half of show due to StubHub error and they are refusing to honor the satisfaction guarantee policy of providing tickets to showI attempted t ok resolve with several differe
Company has very strict me-refund policy, which is not right! as a consumer I have to have right to return my ticket I bought for the event I can not go toI purchased a ticket one week before basketball game, for $*** per ticket, they charged $*** purchase fee each ticket, which is too high, I was expecting to pay for tickets around $*** with tax, but I saw $*** charge on my credit cardI pressed the button to cancel my order but it went to purchase anywayI tried to call stubhub, but they would not accept return, they want me to sell it on their website, but if I do that they will charge me another $*** fee on top, which is unfair to me
I purchased tickets for a “*** Gallagher ” concert at The House of Blues in Boston totaling $for November25,The show was cancelled due to illnessStubhub has the cancelled show under their category of ”Postponed”Mr Gallagher subsequently finished his North American tour and returned to England where he is now touring Europe through September I contacted Stubhub and The House of Blues regarding this matter to no availStubhub insists the the date is “Postponed”Since the date of cancellation in November to September is almost a YEAR! I would consider that “ Cancelled”I seriously doubt that Mr Gallagher is going to fly back to Boston with his entire band and entourage for one and a half hour show in BostonI feel that that would fall into the CANCELLED categoryIf the price involved was to dollars or so I would just chalk it up to an “ oh well”, but $is another storyThank you for your assistance concerning this matter
StubHub is trying to charge me a fee of $*** for the *** tickets I am selling because I am unable to sell tickets that I listed on one account while not realizing it was already posted to another accountThey claim that I made listings where I sold and deactivated oneI have printed and reviewed all information pertaining to the sale of my *** tickets and see that three listings were made, but why wouldn’t I be notified of having two accounts under the same name? Your system should catch that, I would thinkOriginally, I had purchased tickets in section CI later saw that tickets were available at a comparable price in section Band purchased those with every intention of selling the two tickets I had purchased in CThat being said, I went onto my computer at work and posted the tickets which sold on ***My computer was already automatically logged into StubHub prior to me posting the original post and I signed out after posting itAbout minutes after my
Stub Hub promises guarantees but does not fulfill themI purchased tickets to a soccer game they did not provide the tickets until 24hrs before the game the tickets were not the tickets that I had paid for in a different section of the stadium yada yadaCustomer service Director does not respond to customers complaints and robo response from customer service online is useless...never ever again
WOW if I could give negative stars I wouldBuyer beware!
First and last time to ever patronize this company! I went online after the Brewer's made it to the playoffs and bought what I thought was World Series Tickets for 1st game on October 23rdThen I got a notice on Oct 14th asking me how my event wasI thought, what event, I haven't even gone to a gameClearly, I had not even used the ticketsI called customer service and they didn't even say they were sorry it happened just that they had reviewed my session and I had purchased tickets for the 1st playoff game on the 12th and that they could not refund me because the game had already passedBuyer beware!
I will NEVER use their site again! What a ripoff that there was clearly a computer glitch and they have the audacity to just not say anything until I asked for a supervisor(clearly not trained customer service agents) I am sure this happens all the time and that is how they swindle people out of their moneyI'm a single mom with a special needs son who was trying to get tickets ahead of time and they just swindled meBad bad business practices
I listed tickets to sell, on my listing I listed that I would not physically have the tickets until *** ***The tickets sold, I believe *** 30, and they asked for me to send them out that dayI could not because I didn't have them, I chatted with Stub Hub to tell them that and they said fine don't worry about itI received the tickets *** like I stated, *** was closed on *** so couldn't send them.*** was close*** because it was Labor day so I couldn't send them,then I received a cancellation noticed and they are charging me for not shipping the tickets on timeI did what I was supposed to do and I listed them that I would not have by ***Now they are trying to send this to collections,
Depiction of seats on website do not accurately reflect venue seatingActual view (row one, seats 1-or are obstructed by staircase, bottom left) https://chairnerd.global.ssl.fastly.net/images/seatview/20/mlb/mlb/c6c5df/431/64...⇄ View according to stubhub is clear and unobstructed https://cache11.stubhubstatic.com/sectionviews/venues/3221/config/3941/1000x542/...⇄
Bought tickets through StubHub for a Bob Seger concert which was to occur 10/7/Concert was "postponed" and as of this complaint has not been rescheduledWe requested out ticket price be refundedStubHub says we agreed to their postponement policy when we bought the tickets but we have an expectation that postponements should not be open endedAfter a reasonable period of time without reschedule we should be eligible for refund do to lack of performanceBy indefinitely postponing we have basically provided StubHub with an interest free loan
Email to *** ***, per *** We traveled *** *** *** to see the show and were very excited! When we arrived at the venue at approximately 11:am to get in, line, we checked with a yellow-jacketed usher who stated they had scanners to read the bar code on a paper ticket, but not the ability to scan a plastic card and was denied accessThat's when I bought reserved tickets *** *** *** *** ** *** *** *** ** ** tickets: Total $1,At that point, after considering the time and cost of traveling from*** wasn't too bothered about the floor tickets being bogus because now we were going and I buy from *** knowing they have a "Fan Guarantee"Which I trustedPlease help me validate my claim with *** that I was not able to enter the venue with that plastic debit cardI have attached a picture of the debit card*** *** *** *** ** *** *** ** ***
Started looking at tickets in Arizona went to purchase the tickets got the tickets found out it was for TexasWhy would I want tickets to Texas when I love in ArizonaCalled to ask the company why that happened and was told it wasn't their problem and that I am the owner of the tickets and that there was nothing they would do about itI am now out $because StubHub has a policy of to bad that sucks for youAmazing that companies can get away with this
*** *** game *** This was a surprise for my finance as she always wanted to go to a kings gameI made arrangements to have someone baby sit our kids so I can surprise her with this giftSo the game was a big dealAfter passing security and waiting inline, we try to scan our ticketsWe have keep receiving an error that someone already scan the tickets to enter the gameAt this time, okay we can resolve this by talking to the box officeAfter a long argument with the box office services, they told me I need to contact stub hubBy this time, the game was already in the third quarterSo I contacted them to see what I can do, ultimately deciding it was not worth it to go in the basketball game anymoreThat point, I felt robbed of the experience and time that stubhub has createdAlthough I did receive my refund, I did not feel right about the whole thingSo Stubhub offered compensation for the whole experienceWhich is what I wanted, but they needed some time to resolv
On *** a purchase was accidentally made for two concert ticketsThe show took place on ***The tickets were placed into the shopping cart to assess transaction fees and the screen advanced too far and the purchase was accidentally placedI contacted StubHub immediately after discovering this issue requesting the purchase be reversedThe tickets were never received nor was the refund processedI am expecting a full refund of the $*** purchase
I purchased tickets to the San Jose Sharks vs Colorado Avalanche game that was held on 4/5/The tickets were never transferred to me and they charged my card for the purchaseI received a confirmation email that the tickets had been purchased the day I bought themI arrived at the game and the tickets were not in my accountCustomer service told me that the tickets were never transferred to meI never received any follow up emailsI called Stubhub customer service from the stadium and was put on hold for over hoursI did not want to miss the game since I drove hours from Colorado to San Jose for it, so I purchased other tickets from Stubhub and had no issues with themI called customer service to inform them of what happened and they said they sent an email with instructions on how to transfer the tickets into my nameI never received this emailI would just like a refund for those tickets that I never received, but Stubhub is telling me that there is nothing they can
Bought some tickets for a concert that was postponed and I couldn't go They say they will help you sell the tickets on their site but I couldn't even download the tickets from their site to do so They would not issue a refund I guess their 'guarantee' policy is non existent Beware when buying tickets through their system :(
I cancelled a sale due to lost ticketsI was charged over $immediatelyI received no warning such a charge would incurI contacted Stubhub and was told of their policyThey basically got paid twice for the same ticketsI am aware it is in the small print but a charge of this amount and lack of disclosure is highly unethical
I purchased my tickets through stubhub and unfortunately they were lostOf course, I contacted stubhub to resolve this issue and get sent new tickets but the representative explained they could not issue those and they would contact the seller to have the tickets reprintedOver the course of three months I contacted stubhub seven times to resolve this issue and no what the status was and for the most part the customer service agents were apologetic and I would be contacted with updates which never happenedOne agent told me, “Maybe next time don’t loose your tickets and you won’t be in this situation”THANKS! About two weeks from the show I received an email stating my order and been shipped so I was thinking awesome they were able to be reprinted! I never received them and when I called the agent stated, “Yea I’m not sure why you got sent that because t was never the case, that’s weird.” It was the day before my show and I was stating okay what are my options? I spent almost $on these tickets and they were saying there was nothing they could doI asked if I could go to the theatre and they said no because I’m not the original sellerI went anyways and the theatre was so kind saying of course that is no problemThank goodness I did not take Stubhubs advice and went to the theatre and was able to get my tickets! Horrible experience and I will never use this company again and have told multiple people of my experience to make sure they do not either
I have been a long time user of Stubhub and have sold season tickets on the service many timesOn 3/I was informed that my tickets sold, order number ***On 3/I sent the electronic transfer to the buyerOn 3/I received a voice mail saying we saw that you emailed the buyer if you have questions let us knowI still have this voice mailI immediately Calef back and spoke with a rep and said that I sent the link but the buyer has not acceptedStubhub informed me “you have done everything if we have any questions we will reach out”On 3/I was informed that the order was cancelled and that I was being charged an additional 40% because the tickets weren’t deliveredThis is the only email or voice mail that I received about the issue of which I can produce phone and email recordsOn 3/I contacted Stubhub and spoke with them about the issueI also sent a copy of the email I sent, which had a typo in the addressI take ownership of the typo but I take issue with n
I sell tickets via StubhubI buy tickets directly from vendors like *** *** *** and resell via *** I bought tickets for an event *** *** *** *** event date June 24, at *** *** *** *** directly from *** in March and May and I sold those tickets via Stubhub*** cancelled my tickets last minute without any notificationsThis resulted in fans not allowed into venue and resulting "Denied Entry claims" by buyers who bought tickets via Stubhub sold by meStubhub is charging more than *** penalty fee as punitive charges which is extremely highIt is not disclosed with proof how much compensation was actually payed out to affected buyers by StubhubFor Stubhub order number *** my payout amount was *** and Stubhub is charging me a total of $which includes punitive penalty fee of $As you can see penalty fee is % the amount of my payoutThis kind of charges are part of unethical business practices that big corporations lik
Terrible companyDo not useWas charged hidden fees and when I tried calling I was disconnected timesWas told had I clicked on a tab “review” it would have shown me the price with their fees and the final total and if I wanted a refund I could put the tickets back up for sale on their site, albeit losing the $in “fees” for my emailed ticketsHow is this legal?
I purchased two tickets from stubhubThey have a 100% moneyback guarantee delivery of tickets by the time of showI purchased my tickets on I was called by a stubhub rep a week before the show advising they did not have the seats I picked but they did have alternate seatingI agreed for the alternative seatingThe rep advised I would be emailed the tickets as previously agreedThe tickets were to be electronically ready by The show was On the day of the show I attempted to print the tickets and repeatedly got an error despite the fact that I was told they would be ready the day priorI ended up calling stubhub to be placed on hold in a que for a callback in min min later now after show time I get a rep sho was not able to send ETicket so I must print PDF file I missed over hour and half of show due to StubHub error and they are refusing to honor the satisfaction guarantee policy of providing tickets to showI attempted t ok resolve with several differe
Company has very strict me-refund policy, which is not right! as a consumer I have to have right to return my ticket I bought for the event I can not go toI purchased a ticket one week before basketball game, for $*** per ticket, they charged $*** purchase fee each ticket, which is too high, I was expecting to pay for tickets around $*** with tax, but I saw $*** charge on my credit cardI pressed the button to cancel my order but it went to purchase anywayI tried to call stubhub, but they would not accept return, they want me to sell it on their website, but if I do that they will charge me another $*** fee on top, which is unfair to me
I purchased tickets for a “*** Gallagher ” concert at The House of Blues in Boston totaling $for November25,The show was cancelled due to illnessStubhub has the cancelled show under their category of ”Postponed”Mr Gallagher subsequently finished his North American tour and returned to England where he is now touring Europe through September I contacted Stubhub and The House of Blues regarding this matter to no availStubhub insists the the date is “Postponed”Since the date of cancellation in November to September is almost a YEAR! I would consider that “ Cancelled”I seriously doubt that Mr Gallagher is going to fly back to Boston with his entire band and entourage for one and a half hour show in BostonI feel that that would fall into the CANCELLED categoryIf the price involved was to dollars or so I would just chalk it up to an “ oh well”, but $is another storyThank you for your assistance concerning this matter
StubHub is trying to charge me a fee of $*** for the *** tickets I am selling because I am unable to sell tickets that I listed on one account while not realizing it was already posted to another accountThey claim that I made listings where I sold and deactivated oneI have printed and reviewed all information pertaining to the sale of my *** tickets and see that three listings were made, but why wouldn’t I be notified of having two accounts under the same name? Your system should catch that, I would thinkOriginally, I had purchased tickets in section CI later saw that tickets were available at a comparable price in section Band purchased those with every intention of selling the two tickets I had purchased in CThat being said, I went onto my computer at work and posted the tickets which sold on ***My computer was already automatically logged into StubHub prior to me posting the original post and I signed out after posting itAbout minutes after my
Stub Hub promises guarantees but does not fulfill themI purchased tickets to a soccer game they did not provide the tickets until 24hrs before the game the tickets were not the tickets that I had paid for in a different section of the stadium yada yadaCustomer service Director does not respond to customers complaints and robo response from customer service online is useless...never ever again
WOW if I could give negative stars I wouldBuyer beware!
First and last time to ever patronize this company! I went online after the Brewer's made it to the playoffs and bought what I thought was World Series Tickets for 1st game on October 23rdThen I got a notice on Oct 14th asking me how my event wasI thought, what event, I haven't even gone to a gameClearly, I had not even used the ticketsI called customer service and they didn't even say they were sorry it happened just that they had reviewed my session and I had purchased tickets for the 1st playoff game on the 12th and that they could not refund me because the game had already passedBuyer beware!
I will NEVER use their site again! What a ripoff that there was clearly a computer glitch and they have the audacity to just not say anything until I asked for a supervisor(clearly not trained customer service agents) I am sure this happens all the time and that is how they swindle people out of their moneyI'm a single mom with a special needs son who was trying to get tickets ahead of time and they just swindled meBad bad business practices
I listed tickets to sell, on my listing I listed that I would not physically have the tickets until *** ***The tickets sold, I believe *** 30, and they asked for me to send them out that dayI could not because I didn't have them, I chatted with Stub Hub to tell them that and they said fine don't worry about itI received the tickets *** like I stated, *** was closed on *** so couldn't send them.*** was close*** because it was Labor day so I couldn't send them,then I received a cancellation noticed and they are charging me for not shipping the tickets on timeI did what I was supposed to do and I listed them that I would not have by ***Now they are trying to send this to collections,
Depiction of seats on website do not accurately reflect venue seatingActual view (row one, seats 1-or are obstructed by staircase, bottom left) https://chairnerd.global.ssl.fastly.net/images/seatview/20/mlb/mlb/c6c5df/431/64...⇄ View according to stubhub is clear and unobstructed https://cache11.stubhubstatic.com/sectionviews/venues/3221/config/3941/1000x542/...⇄
Bought tickets through StubHub for a Bob Seger concert which was to occur 10/7/Concert was "postponed" and as of this complaint has not been rescheduledWe requested out ticket price be refundedStubHub says we agreed to their postponement policy when we bought the tickets but we have an expectation that postponements should not be open endedAfter a reasonable period of time without reschedule we should be eligible for refund do to lack of performanceBy indefinitely postponing we have basically provided StubHub with an interest free loan
Email to *** ***, per *** We traveled *** *** *** to see the show and were very excited! When we arrived at the venue at approximately 11:am to get in, line, we checked with a yellow-jacketed usher who stated they had scanners to read the bar code on a paper ticket, but not the ability to scan a plastic card and was denied accessThat's when I bought reserved tickets *** *** *** *** ** *** *** *** ** ** tickets: Total $1,At that point, after considering the time and cost of traveling from*** wasn't too bothered about the floor tickets being bogus because now we were going and I buy from *** knowing they have a "Fan Guarantee"Which I trustedPlease help me validate my claim with *** that I was not able to enter the venue with that plastic debit cardI have attached a picture of the debit card*** *** *** *** ** *** *** ** ***
Started looking at tickets in Arizona went to purchase the tickets got the tickets found out it was for TexasWhy would I want tickets to Texas when I love in ArizonaCalled to ask the company why that happened and was told it wasn't their problem and that I am the owner of the tickets and that there was nothing they would do about itI am now out $because StubHub has a policy of to bad that sucks for youAmazing that companies can get away with this
*** *** game *** This was a surprise for my finance as she always wanted to go to a kings gameI made arrangements to have someone baby sit our kids so I can surprise her with this giftSo the game was a big dealAfter passing security and waiting inline, we try to scan our ticketsWe have keep receiving an error that someone already scan the tickets to enter the gameAt this time, okay we can resolve this by talking to the box officeAfter a long argument with the box office services, they told me I need to contact stub hubBy this time, the game was already in the third quarterSo I contacted them to see what I can do, ultimately deciding it was not worth it to go in the basketball game anymoreThat point, I felt robbed of the experience and time that stubhub has createdAlthough I did receive my refund, I did not feel right about the whole thingSo Stubhub offered compensation for the whole experienceWhich is what I wanted, but they needed some time to resolv
On *** a purchase was accidentally made for two concert ticketsThe show took place on ***The tickets were placed into the shopping cart to assess transaction fees and the screen advanced too far and the purchase was accidentally placedI contacted StubHub immediately after discovering this issue requesting the purchase be reversedThe tickets were never received nor was the refund processedI am expecting a full refund of the $*** purchase
I purchased tickets to the San Jose Sharks vs Colorado Avalanche game that was held on 4/5/The tickets were never transferred to me and they charged my card for the purchaseI received a confirmation email that the tickets had been purchased the day I bought themI arrived at the game and the tickets were not in my accountCustomer service told me that the tickets were never transferred to meI never received any follow up emailsI called Stubhub customer service from the stadium and was put on hold for over hoursI did not want to miss the game since I drove hours from Colorado to San Jose for it, so I purchased other tickets from Stubhub and had no issues with themI called customer service to inform them of what happened and they said they sent an email with instructions on how to transfer the tickets into my nameI never received this emailI would just like a refund for those tickets that I never received, but Stubhub is telling me that there is nothing they can
Bought some tickets for a concert that was postponed and I couldn't go They say they will help you sell the tickets on their site but I couldn't even download the tickets from their site to do so They would not issue a refund I guess their 'guarantee' policy is non existent Beware when buying tickets through their system :(
I cancelled a sale due to lost ticketsI was charged over $immediatelyI received no warning such a charge would incurI contacted Stubhub and was told of their policyThey basically got paid twice for the same ticketsI am aware it is in the small print but a charge of this amount and lack of disclosure is highly unethical
I purchased my tickets through stubhub and unfortunately they were lostOf course, I contacted stubhub to resolve this issue and get sent new tickets but the representative explained they could not issue those and they would contact the seller to have the tickets reprintedOver the course of three months I contacted stubhub seven times to resolve this issue and no what the status was and for the most part the customer service agents were apologetic and I would be contacted with updates which never happenedOne agent told me, “Maybe next time don’t loose your tickets and you won’t be in this situation”THANKS! About two weeks from the show I received an email stating my order and been shipped so I was thinking awesome they were able to be reprinted! I never received them and when I called the agent stated, “Yea I’m not sure why you got sent that because t was never the case, that’s weird.” It was the day before my show and I was stating okay what are my options? I spent almost $on these tickets and they were saying there was nothing they could doI asked if I could go to the theatre and they said no because I’m not the original sellerI went anyways and the theatre was so kind saying of course that is no problemThank goodness I did not take Stubhubs advice and went to the theatre and was able to get my tickets! Horrible experience and I will never use this company again and have told multiple people of my experience to make sure they do not either
I have been a long time user of Stubhub and have sold season tickets on the service many timesOn 3/I was informed that my tickets sold, order number ***On 3/I sent the electronic transfer to the buyerOn 3/I received a voice mail saying we saw that you emailed the buyer if you have questions let us knowI still have this voice mailI immediately Calef back and spoke with a rep and said that I sent the link but the buyer has not acceptedStubhub informed me “you have done everything if we have any questions we will reach out”On 3/I was informed that the order was cancelled and that I was being charged an additional 40% because the tickets weren’t deliveredThis is the only email or voice mail that I received about the issue of which I can produce phone and email recordsOn 3/I contacted Stubhub and spoke with them about the issueI also sent a copy of the email I sent, which had a typo in the addressI take ownership of the typo but I take issue with n
I sell tickets via StubhubI buy tickets directly from vendors like *** *** *** and resell via *** I bought tickets for an event *** *** *** *** event date June 24, at *** *** *** *** directly from *** in March and May and I sold those tickets via Stubhub*** cancelled my tickets last minute without any notificationsThis resulted in fans not allowed into venue and resulting "Denied Entry claims" by buyers who bought tickets via Stubhub sold by meStubhub is charging more than *** penalty fee as punitive charges which is extremely highIt is not disclosed with proof how much compensation was actually payed out to affected buyers by StubhubFor Stubhub order number *** my payout amount was *** and Stubhub is charging me a total of $which includes punitive penalty fee of $As you can see penalty fee is % the amount of my payoutThis kind of charges are part of unethical business practices that big corporations lik
Terrible companyDo not useWas charged hidden fees and when I tried calling I was disconnected timesWas told had I clicked on a tab “review” it would have shown me the price with their fees and the final total and if I wanted a refund I could put the tickets back up for sale on their site, albeit losing the $in “fees” for my emailed ticketsHow is this legal?