I recently bought tickets on Stubhub for an eventAt checkout I used a $gift card against purchaseWhen final amount appeared, Stubhub had added a $per ticket service chargeNo disclosure prior, and on top of it an excessive service feeNot a place to buy tickets
I purchased two tickets from stubhubThey have a 100% moneyback guarantee delivery of tickets by the time of showI purchased my tickets on I was called by a stubhub rep a week before the show advising they did not have the seats I picked but they did have alternate seatingI agreed for the alternative seatingThe rep advised I would be emailed the tickets as previously agreedThe tickets were to be electronically ready by The show was On the day of the show I attempted to print the tickets and repeatedly got an error despite the fact that I was told they would be ready the day priorI ended up calling stubhub to be placed on hold in a que for a callback in min min later now after show time I get a rep sho was not able to send ETicket so I must print PDF file I missed over hour and half of show due to StubHub error and they are refusing to honor the satisfaction guarantee policy of providing tickets to showI attempted t ok resolve with several differe
In May I bought tickets for Warped Tour in different orders, each around $One was delivered through the mail, the other was electronicI was supposed to get the electronic one days ago, then they changed it to dayI was told yesterday that the seller had until midnight last nightThe concert is todayThis morning, still no ticketI chatted with Stub Hub and they guarenteed that I would get a ticket within an hourThey said the seller would have to pay the differenceAn hour later, no ticketChatted again and they said they cancelled my order and I could go online and buy oneThey are now $I asked why aren't they charging the seller like they said they would and they said "Thanks for using Stub Hub, have a good day"I have a very disappointed granddaughterTheir guarentee is a joke!!!!! Good luck
Bought tickets to Eagles concert 1/12/for concert 9/6/for $for ticketsGot to concert tickets were invalidTried calling stub hub they were closedThey resold tickets There emailed at 1:pm that day, hrs before concert to tell me that they were unable to fulfill order, I did not see emailThey had my money for the tickets since January, that is fraudI planned this for my family for most, hrs before is unacceptable, reselling tickets in unacceptable!!
I listed tickets to sell, on my listing I listed that I would not physically have the tickets until *** ***The tickets sold, I believe *** 30, and they asked for me to send them out that dayI could not because I didn't have them, I chatted with Stub Hub to tell them that and they said fine don't worry about itI received the tickets *** like I stated, *** was closed on *** so couldn't send them.*** was close*** because it was Labor day so I couldn't send them,then I received a cancellation noticed and they are charging me for not shipping the tickets on timeI did what I was supposed to do and I listed them that I would not have by ***Now they are trying to send this to collections,
I purchased two tickets to Lights All Night on December 31st in Dallas, TX via Stubhub for $on 12/27/Upon receiving the electronic tickets the next day (12/28/16), I saw that the seller uploaded tickets to the El Paso, TX show rather than the Dallas one and immediately contacted Stubhub to fix the issueI was told that the seller did indeed mess up and that I would still be provided with two tickets to the event I originally paid for, which I would receive the next day (12/29/16) by emailBy the end of the next day, I still had not received the tickets and called Stubhub once again to see what was going onI was told that they were working on it and that I should receive them that same night or the next morning (12/30/16)Today is 12/30/and I gave the company until 6:00pm to send me the email before calling once againThe representative was the same person I spoke to the previous dayHe was extremely helpful and I understand that this situation was completely out of his controlHe informed me that it was strange that I still had not received my two new tickets, as it does not usually take more than two days, and that he would go directly to the department tasked with issuing them since the show was less than hours awayAfter an hour on the phone with Stubhub - mostly waiting on hold - I was devastated to learn that there were no more ticket listings for that show on Stubhub, as the last two tickets had just soldThat being said, I would not receive tickets to the event and my New Year's Eve plans had completely fallen apart less than hours before the eventThey added a $credit to my account and told me to download the Stubhub app and to keep checking to see if any ticket listings would come up between now and the eventNot only would I have had to frantically check every minutes to see if I could attend the event I paid to go to three days ago, but if someone did miraculously list TWO tickets to the show, they would also still have to be within the credit limit which totaled out to $per ticketI am not going to sit here and hope for a miracle with the odds against me that I will not be able to celebrate New Year's Eve with my friends at Lights All NightAfter speaking with my friend, whom the other ticket was for, we decided to simply take a refund and purchase our tickets from the official Lights All Night website, which I'll add that prices had increased since we last checkedI called back for a refund, which will not make it back into my account until after 3-business days, and they took away the credit in my accountThis seller fraud issue should have been taken care of in a more timely matterThey had two full days to reissue me new tickets to the event and I had to call multiple times only to learn that they had waited too long to the point where there were no tickets leftHad they addressed this issue earlier, there would have still been tickets to the event for sale and everything would have been fixedAll in all, I have been inconvenienced by Stubhub in so many waysFrom my New Year's Eve plans falling through less than hours before the event, to having to pay for all new tickets with money that I do not currently have in my account, to walking away with absolutely nothing but the money I originally paid, I am extremely dissatisfied with StubhubIt is safe to say that I will never use, recommend, or trust Stubhub again
I have had the worse experience with this companyI purchased tickets online and got a success confirmation after inputting all my informationI then get an email stating the order was cancelled and my account with *** *** was lockedI called *** *** was asked alot of personal questions, Where I work, My date of birth, and my previous addressWas told they need to verify with another companyI was placed on hold and then call was disconnectedI called again explained I was uncomfortable providing alot of my information to have someone hang up on me, assistant said it was probably my phone that dropped the callShe then went on explaining that my bank is the one who cancelled the transaction and I would have to call themShe also mentioned that tickets will not be held so there is a chance I can miss out on themI called my bank*** *** saw no block on the card and stated that *** *** cancelled requestThey mentioned see that alot of consumers have this issue with ***
After selling tickets through their website I never received my paymentAfter contacting them twice about why they told me they would send another payment and look into it, this never happenedI did research on my own and it turns out their system for setting up direct deposit made a mistake and sent my payment to the wrong accountI contacted them a third time and they told me they can't help me and I have to contact the bank they sent the money to and sort the problem out myselfI should have received my payment at the beginning of October and am still trying to figure out how to get my money
I posted a PDF with six individual tickets to their websiteThe tickets were for two people to go to a three day event *** *** *** *** When I uploaded the tickets their website fills in all the information automatically for what the tickets are, the date, the seat, etcStubhub brought up the title of the event for me called*** *** *** *** *** ** *** * *** *** " Seat 7, 8"I listed the price I wanted and the tickets soldI got an email notification stating they sold on 4/18/and I would get the money within business daysI wake up this morning 4/19/and have a $charge in my checking account from StubHubWhen I called in to see why I was charged the associate kept telling me I only uploaded Fridays ticketsI logged onto the website and reviewed my PDF which was all three days of ticketsThe associate stated that the website only picked up on Fridays and the buyer wanted three daysAt this point, the buyer and myself the seller thought
I sell tickets via StubhubI buy tickets directly from vendors like *** *** *** and resell via *** I bought tickets for an event *** *** *** concert event date June 24, at *** *** *** *** directly from *** in March and May and I sold those tickets via Stubhub*** cancelled my tickets last minute without any notificationsThis resulted in fans not allowed into venue and resulting "Denied Entry claims" by buyers who bought tickets via Stubhub sold by meStubhub is charging more than 100% penalty fee as punitive charges which is extremely highIt is not disclosed with proof how much compensation was actually payed out to affected buyers by StubhubFor Stubhub order number *** my payout amount was $and Stubhub is charging me a total of $which includes punitive penalty fee of $As you can see penalty fee is % the amount of my payoutThis kind of charges are part of unethical business practices that big corporatio
I have been a long time user of Stubhub and have sold season tickets on the service many timesOn 3/I was informed that my tickets sold, order number ***On 3/I sent the electronic transfer to the buyerOn 3/I received a voice mail saying we saw that you emailed the buyer if you have questions let us knowI still have this voice mailI immediately Calef back and spoke with a rep and said that I sent the link but the buyer has not acceptedStubhub informed me “you have done everything if we have any questions we will reach out”On 3/I was informed that the order was cancelled and that I was being charged an additional 40% because the tickets weren’t deliveredThis is the only email or voice mail that I received about the issue of which I can produce phone and email recordsOn 3/I contacted Stubhub and spoke with them about the issueI also sent a copy of the email I sent, which had a typo in the addressI take ownership of the typo but I take issue with n
Started looking at tickets in Arizona went to purchase the tickets got the tickets found out it was for TexasWhy would I want tickets to Texas when I love in ArizonaCalled to ask the company why that happened and was told it wasn't their problem and that I am the owner of the tickets and that there was nothing they would do about itI am now out $because StubHub has a policy of to bad that sucks for youAmazing that companies can get away with this
On ***, I purchased two aisle-seat tickets in row sidelines for a *** football game set for ***I paid $for the ticketsIn order to park and get to the venue in time for the *** events, patrons are instructed by *** Stadium to arrive up to hours ahead of game timeI was first contacted by StubHub at 11:am (the event was at 1:pm)The contact was in the form of an unintelligible voicemail, which I am happy to forward to youI was unable to decipher the voicemail or who the caller was, so I called back the 1-number to determine who had called meThe individual identified herself as a StubHub representative, then hung up on me when I asked what the call was aboutI called back again, eventually getting through to a customer service representative at 12:pmThe representative said that the tickets I purchased were “double sold” due to a “website glitch” and that my replacement tickets were instead in row 37, ten rows behind
I cancelled a sale due to lost ticketsI was charged over $immediatelyI received no warning such a charge would incurI contacted Stubhub and was told of their policyThey basically got paid twice for the same ticketsI am aware it is in the small print but a charge of this amount and lack of disclosure is highly unethical
In July, I sold tickets to a theater show in *** (order #***) on StubHub, which I purchased through *** (but were not yet received in hand at the time of the StubHub transaction)At the time of listing the tickets, I marked the tickets with an added disclosure on StubHub as having a "Possible Obstruction" as *** noted that obstructed views when I purchased themSubsequently, StubHub cancelled the order noting that I had used the incorrect disclosure and should have selected "Limited or Obstructed View" insteadAs a result, I had to return the funds received from the transaction and was also charged $*** as a cancellation charge by StubHubSince then, the ticket price that I can resell these seats for has declined resulting in lost profits on my end as well
I began with SH years ago Back then we mailed tickets to buyers via UPS The seller would be charged 10% and the buyer 15% for a total of 25% of each sale Recently I have been tracking SH's dynamic fee structure and their profit and greed should be outlawed and should be investigated by the attorney general and consumer protection agencies alike Most recent example, I am selling two $tickets for each SH gives me each if they sell which is charging me 20% and charges the buyer $which is a 50% mark up to them I would get and lose $and they would get $and make $on a pair of tickets Most importantly they are making from consumers to 70% on this and millions of other sales These tickets are for a last place team and there is no high demand to even justify the "dynamic" fee This is a consumer rip off and should be a violation and needs to be regulated or outlawed I don't begrudge SH the right to make money but this is obscene and Greed has disguised itself under the guise of dynamic pricing I will file with my states attorney general and I urge others to do the same!!! PS: I don't know how popular they are but they are reputable, I have bought tickets from TICKPICK with no problem and they only charge the seller 10% Maybe it is time for the dinosaur on top to have it's own greed bring it down
*** *** game *** This was a surprise for my finance as she always wanted to go to a kings gameI made arrangements to have someone baby sit our kids so I can surprise her with this giftSo the game was a big dealAfter passing security and waiting inline, we try to scan our ticketsWe have keep receiving an error that someone already scan the tickets to enter the gameAt this time, okay we can resolve this by talking to the box officeAfter a long argument with the box office services, they told me I need to contact stub hubBy this time, the game was already in the third quarterSo I contacted them to see what I can do, ultimately deciding it was not worth it to go in the basketball game anymoreThat point, I felt robbed of the experience and time that stubhub has createdAlthough I did receive my refund, I did not feel right about the whole thingSo Stubhub offered compensation for the whole experienceWhich is what I wanted, but they needed some time to resolv
I was charged well over the price needed to remedy a situation on StubHubI had sold tickets that I could not deliverThe fee was *** of the selling price or whatever it cost StubHub to remedy the situation, whatever is higherThere were tickets for sale, on StubHub, for the same performance, well within the*** range, therefore, around *** to remedy my situationI was willing to take a *** or so charge, however, StubHub found tickets for over*** It should also be mentioned that I offered a solution to the situation and my request was not refused, but simply ignoredI still haven't received an email regarding receipt of my requestI
I had a fradualant charge made on my accountI called StubHubThey refunded the amountA month later they decided to change their mind, say it wasn't fraudulent and now want me to pay the money backThis is absurd! It has now been over a year with still no resolutionI'm disgusted with the amount of phone calls I have had to make about thisThe final person who just reached out to me today, *** stated he can't do anything, his supervisors don't speak to customers and I would have to file a Police Report to have the charge clearedThis is absolutely ridiculous! The gentleman was rude and refused to tell me how they determined it was a valid chargeThis implied that StubHub is invading consumers privacy which is unacceptableThere is no reason my account should be frozen over less than $It is not my fault StubHub has made multiple errors handling this situation and now punishing me for nothingInvading my privacy and not telling me "what they know" is worrisomeWhat
I purchased tickets on September 15th, for a concert through Stubhub for a November 9th, concertA few days before the concert the lead singer was admitted to the hospital and the show has been postponed indefinitelyAccording to the two customer service reps and the manager that I spoke with, the show is in fact postponed and is looking like it will be a or showStubhub refuses to refund my money because the tickets are still considered validI asked them how long this would go on for and they told me that unless they have official notification of cancellation, the tickets will remain valid for as long as it takesI am out $and they refuse to do anything about itThe told me that my only option was to sell the tickets on Stubhub but that I will not be able to do that until the show has an actual dateI can not believe that not only do I not have any protection but that they can get away with this
I recently bought tickets on Stubhub for an eventAt checkout I used a $gift card against purchaseWhen final amount appeared, Stubhub had added a $per ticket service chargeNo disclosure prior, and on top of it an excessive service feeNot a place to buy tickets
I purchased two tickets from stubhubThey have a 100% moneyback guarantee delivery of tickets by the time of showI purchased my tickets on I was called by a stubhub rep a week before the show advising they did not have the seats I picked but they did have alternate seatingI agreed for the alternative seatingThe rep advised I would be emailed the tickets as previously agreedThe tickets were to be electronically ready by The show was On the day of the show I attempted to print the tickets and repeatedly got an error despite the fact that I was told they would be ready the day priorI ended up calling stubhub to be placed on hold in a que for a callback in min min later now after show time I get a rep sho was not able to send ETicket so I must print PDF file I missed over hour and half of show due to StubHub error and they are refusing to honor the satisfaction guarantee policy of providing tickets to showI attempted t ok resolve with several differe
In May I bought tickets for Warped Tour in different orders, each around $One was delivered through the mail, the other was electronicI was supposed to get the electronic one days ago, then they changed it to dayI was told yesterday that the seller had until midnight last nightThe concert is todayThis morning, still no ticketI chatted with Stub Hub and they guarenteed that I would get a ticket within an hourThey said the seller would have to pay the differenceAn hour later, no ticketChatted again and they said they cancelled my order and I could go online and buy oneThey are now $I asked why aren't they charging the seller like they said they would and they said "Thanks for using Stub Hub, have a good day"I have a very disappointed granddaughterTheir guarentee is a joke!!!!! Good luck
Bought tickets to Eagles concert 1/12/for concert 9/6/for $for ticketsGot to concert tickets were invalidTried calling stub hub they were closedThey resold tickets There emailed at 1:pm that day, hrs before concert to tell me that they were unable to fulfill order, I did not see emailThey had my money for the tickets since January, that is fraudI planned this for my family for most, hrs before is unacceptable, reselling tickets in unacceptable!!
I listed tickets to sell, on my listing I listed that I would not physically have the tickets until *** ***The tickets sold, I believe *** 30, and they asked for me to send them out that dayI could not because I didn't have them, I chatted with Stub Hub to tell them that and they said fine don't worry about itI received the tickets *** like I stated, *** was closed on *** so couldn't send them.*** was close*** because it was Labor day so I couldn't send them,then I received a cancellation noticed and they are charging me for not shipping the tickets on timeI did what I was supposed to do and I listed them that I would not have by ***Now they are trying to send this to collections,
I purchased two tickets to Lights All Night on December 31st in Dallas, TX via Stubhub for $on 12/27/Upon receiving the electronic tickets the next day (12/28/16), I saw that the seller uploaded tickets to the El Paso, TX show rather than the Dallas one and immediately contacted Stubhub to fix the issueI was told that the seller did indeed mess up and that I would still be provided with two tickets to the event I originally paid for, which I would receive the next day (12/29/16) by emailBy the end of the next day, I still had not received the tickets and called Stubhub once again to see what was going onI was told that they were working on it and that I should receive them that same night or the next morning (12/30/16)Today is 12/30/and I gave the company until 6:00pm to send me the email before calling once againThe representative was the same person I spoke to the previous dayHe was extremely helpful and I understand that this situation was completely out of his controlHe informed me that it was strange that I still had not received my two new tickets, as it does not usually take more than two days, and that he would go directly to the department tasked with issuing them since the show was less than hours awayAfter an hour on the phone with Stubhub - mostly waiting on hold - I was devastated to learn that there were no more ticket listings for that show on Stubhub, as the last two tickets had just soldThat being said, I would not receive tickets to the event and my New Year's Eve plans had completely fallen apart less than hours before the eventThey added a $credit to my account and told me to download the Stubhub app and to keep checking to see if any ticket listings would come up between now and the eventNot only would I have had to frantically check every minutes to see if I could attend the event I paid to go to three days ago, but if someone did miraculously list TWO tickets to the show, they would also still have to be within the credit limit which totaled out to $per ticketI am not going to sit here and hope for a miracle with the odds against me that I will not be able to celebrate New Year's Eve with my friends at Lights All NightAfter speaking with my friend, whom the other ticket was for, we decided to simply take a refund and purchase our tickets from the official Lights All Night website, which I'll add that prices had increased since we last checkedI called back for a refund, which will not make it back into my account until after 3-business days, and they took away the credit in my accountThis seller fraud issue should have been taken care of in a more timely matterThey had two full days to reissue me new tickets to the event and I had to call multiple times only to learn that they had waited too long to the point where there were no tickets leftHad they addressed this issue earlier, there would have still been tickets to the event for sale and everything would have been fixedAll in all, I have been inconvenienced by Stubhub in so many waysFrom my New Year's Eve plans falling through less than hours before the event, to having to pay for all new tickets with money that I do not currently have in my account, to walking away with absolutely nothing but the money I originally paid, I am extremely dissatisfied with StubhubIt is safe to say that I will never use, recommend, or trust Stubhub again
I have had the worse experience with this companyI purchased tickets online and got a success confirmation after inputting all my informationI then get an email stating the order was cancelled and my account with *** *** was lockedI called *** *** was asked alot of personal questions, Where I work, My date of birth, and my previous addressWas told they need to verify with another companyI was placed on hold and then call was disconnectedI called again explained I was uncomfortable providing alot of my information to have someone hang up on me, assistant said it was probably my phone that dropped the callShe then went on explaining that my bank is the one who cancelled the transaction and I would have to call themShe also mentioned that tickets will not be held so there is a chance I can miss out on themI called my bank*** *** saw no block on the card and stated that *** *** cancelled requestThey mentioned see that alot of consumers have this issue with ***
After selling tickets through their website I never received my paymentAfter contacting them twice about why they told me they would send another payment and look into it, this never happenedI did research on my own and it turns out their system for setting up direct deposit made a mistake and sent my payment to the wrong accountI contacted them a third time and they told me they can't help me and I have to contact the bank they sent the money to and sort the problem out myselfI should have received my payment at the beginning of October and am still trying to figure out how to get my money
I posted a PDF with six individual tickets to their websiteThe tickets were for two people to go to a three day event *** *** *** *** When I uploaded the tickets their website fills in all the information automatically for what the tickets are, the date, the seat, etcStubhub brought up the title of the event for me called*** *** *** *** *** ** *** * *** *** " Seat 7, 8"I listed the price I wanted and the tickets soldI got an email notification stating they sold on 4/18/and I would get the money within business daysI wake up this morning 4/19/and have a $charge in my checking account from StubHubWhen I called in to see why I was charged the associate kept telling me I only uploaded Fridays ticketsI logged onto the website and reviewed my PDF which was all three days of ticketsThe associate stated that the website only picked up on Fridays and the buyer wanted three daysAt this point, the buyer and myself the seller thought
I sell tickets via StubhubI buy tickets directly from vendors like *** *** *** and resell via *** I bought tickets for an event *** *** *** concert event date June 24, at *** *** *** *** directly from *** in March and May and I sold those tickets via Stubhub*** cancelled my tickets last minute without any notificationsThis resulted in fans not allowed into venue and resulting "Denied Entry claims" by buyers who bought tickets via Stubhub sold by meStubhub is charging more than 100% penalty fee as punitive charges which is extremely highIt is not disclosed with proof how much compensation was actually payed out to affected buyers by StubhubFor Stubhub order number *** my payout amount was $and Stubhub is charging me a total of $which includes punitive penalty fee of $As you can see penalty fee is % the amount of my payoutThis kind of charges are part of unethical business practices that big corporatio
I have been a long time user of Stubhub and have sold season tickets on the service many timesOn 3/I was informed that my tickets sold, order number ***On 3/I sent the electronic transfer to the buyerOn 3/I received a voice mail saying we saw that you emailed the buyer if you have questions let us knowI still have this voice mailI immediately Calef back and spoke with a rep and said that I sent the link but the buyer has not acceptedStubhub informed me “you have done everything if we have any questions we will reach out”On 3/I was informed that the order was cancelled and that I was being charged an additional 40% because the tickets weren’t deliveredThis is the only email or voice mail that I received about the issue of which I can produce phone and email recordsOn 3/I contacted Stubhub and spoke with them about the issueI also sent a copy of the email I sent, which had a typo in the addressI take ownership of the typo but I take issue with n
Started looking at tickets in Arizona went to purchase the tickets got the tickets found out it was for TexasWhy would I want tickets to Texas when I love in ArizonaCalled to ask the company why that happened and was told it wasn't their problem and that I am the owner of the tickets and that there was nothing they would do about itI am now out $because StubHub has a policy of to bad that sucks for youAmazing that companies can get away with this
On ***, I purchased two aisle-seat tickets in row sidelines for a *** football game set for ***I paid $for the ticketsIn order to park and get to the venue in time for the *** events, patrons are instructed by *** Stadium to arrive up to hours ahead of game timeI was first contacted by StubHub at 11:am (the event was at 1:pm)The contact was in the form of an unintelligible voicemail, which I am happy to forward to youI was unable to decipher the voicemail or who the caller was, so I called back the 1-number to determine who had called meThe individual identified herself as a StubHub representative, then hung up on me when I asked what the call was aboutI called back again, eventually getting through to a customer service representative at 12:pmThe representative said that the tickets I purchased were “double sold” due to a “website glitch” and that my replacement tickets were instead in row 37, ten rows behind
I cancelled a sale due to lost ticketsI was charged over $immediatelyI received no warning such a charge would incurI contacted Stubhub and was told of their policyThey basically got paid twice for the same ticketsI am aware it is in the small print but a charge of this amount and lack of disclosure is highly unethical
In July, I sold tickets to a theater show in *** (order #***) on StubHub, which I purchased through *** (but were not yet received in hand at the time of the StubHub transaction)At the time of listing the tickets, I marked the tickets with an added disclosure on StubHub as having a "Possible Obstruction" as *** noted that obstructed views when I purchased themSubsequently, StubHub cancelled the order noting that I had used the incorrect disclosure and should have selected "Limited or Obstructed View" insteadAs a result, I had to return the funds received from the transaction and was also charged $*** as a cancellation charge by StubHubSince then, the ticket price that I can resell these seats for has declined resulting in lost profits on my end as well
I began with SH years ago Back then we mailed tickets to buyers via UPS The seller would be charged 10% and the buyer 15% for a total of 25% of each sale Recently I have been tracking SH's dynamic fee structure and their profit and greed should be outlawed and should be investigated by the attorney general and consumer protection agencies alike Most recent example, I am selling two $tickets for each SH gives me each if they sell which is charging me 20% and charges the buyer $which is a 50% mark up to them I would get and lose $and they would get $and make $on a pair of tickets Most importantly they are making from consumers to 70% on this and millions of other sales These tickets are for a last place team and there is no high demand to even justify the "dynamic" fee This is a consumer rip off and should be a violation and needs to be regulated or outlawed I don't begrudge SH the right to make money but this is obscene and Greed has disguised itself under the guise of dynamic pricing I will file with my states attorney general and I urge others to do the same!!! PS: I don't know how popular they are but they are reputable, I have bought tickets from TICKPICK with no problem and they only charge the seller 10% Maybe it is time for the dinosaur on top to have it's own greed bring it down
*** *** game *** This was a surprise for my finance as she always wanted to go to a kings gameI made arrangements to have someone baby sit our kids so I can surprise her with this giftSo the game was a big dealAfter passing security and waiting inline, we try to scan our ticketsWe have keep receiving an error that someone already scan the tickets to enter the gameAt this time, okay we can resolve this by talking to the box officeAfter a long argument with the box office services, they told me I need to contact stub hubBy this time, the game was already in the third quarterSo I contacted them to see what I can do, ultimately deciding it was not worth it to go in the basketball game anymoreThat point, I felt robbed of the experience and time that stubhub has createdAlthough I did receive my refund, I did not feel right about the whole thingSo Stubhub offered compensation for the whole experienceWhich is what I wanted, but they needed some time to resolv
I was charged well over the price needed to remedy a situation on StubHubI had sold tickets that I could not deliverThe fee was *** of the selling price or whatever it cost StubHub to remedy the situation, whatever is higherThere were tickets for sale, on StubHub, for the same performance, well within the*** range, therefore, around *** to remedy my situationI was willing to take a *** or so charge, however, StubHub found tickets for over*** It should also be mentioned that I offered a solution to the situation and my request was not refused, but simply ignoredI still haven't received an email regarding receipt of my requestI
I had a fradualant charge made on my accountI called StubHubThey refunded the amountA month later they decided to change their mind, say it wasn't fraudulent and now want me to pay the money backThis is absurd! It has now been over a year with still no resolutionI'm disgusted with the amount of phone calls I have had to make about thisThe final person who just reached out to me today, *** stated he can't do anything, his supervisors don't speak to customers and I would have to file a Police Report to have the charge clearedThis is absolutely ridiculous! The gentleman was rude and refused to tell me how they determined it was a valid chargeThis implied that StubHub is invading consumers privacy which is unacceptableThere is no reason my account should be frozen over less than $It is not my fault StubHub has made multiple errors handling this situation and now punishing me for nothingInvading my privacy and not telling me "what they know" is worrisomeWhat
I purchased tickets on September 15th, for a concert through Stubhub for a November 9th, concertA few days before the concert the lead singer was admitted to the hospital and the show has been postponed indefinitelyAccording to the two customer service reps and the manager that I spoke with, the show is in fact postponed and is looking like it will be a or showStubhub refuses to refund my money because the tickets are still considered validI asked them how long this would go on for and they told me that unless they have official notification of cancellation, the tickets will remain valid for as long as it takesI am out $and they refuse to do anything about itThe told me that my only option was to sell the tickets on Stubhub but that I will not be able to do that until the show has an actual dateI can not believe that not only do I not have any protection but that they can get away with this