I purchased basketball tickets in DecemberIn January I posted them on stub hub because I was not able to make the gameMy plans changed and in February I took the tickets down because I was able to make the gameTwo nights ago I received an email stating my tickets have sold and to mail them outI called stub hub the next morning and explained how I am not selling the tickets, I took them down from their sightThey told me they would look further into itLast night I received and email from case management telling me that their tech team saw no issues with the site and that I have to send my tickets outIf I don't send them out they will charge me 40% or greater of the ticket priceI called stub hub this morning to resolved this issue and they are not willing to help meThey are just trying to keep collecting money from meThe lady told me that they will be charging the card on file the fine and if I do not have a card on file that they will place me for collectionsI am so
Recently sold tickets in StubhubHave a paypal account that has been verified and linked to my stubhub accountStubhub said they sent the money to my paypal account however I never received it and paypal doesn't see any record of it eitherPaypal asked me to get a 17digit transaction id from stubhubStubhub has given me numbers that will not workSo I'm out the money I sold my tickets for
Bought some tickets for a concert that was postponed and I couldn't go They say they will help you sell the tickets on their site but I couldn't even download the tickets from their site to do so They would not issue a refund I guess their 'guarantee' policy is non existent Beware when buying tickets through their system :(
I purchased my tickets through stubhub and unfortunately they were lostOf course, I contacted stubhub to resolve this issue and get sent new tickets but the representative explained they could not issue those and they would contact the seller to have the tickets reprintedOver the course of three months I contacted stubhub seven times to resolve this issue and no what the status was and for the most part the customer service agents were apologetic and I would be contacted with updates which never happenedOne agent told me, “Maybe next time don’t loose your tickets and you won’t be in this situation”THANKS! About two weeks from the show I received an email stating my order and been shipped so I was thinking awesome they were able to be reprinted! I never received them and when I called the agent stated, “Yea I’m not sure why you got sent that because t was never the case, that’s weird.” It was the day before my show and I was stating okay what are my options? I spent almost $on these tickets and they were saying there was nothing they could doI asked if I could go to the theatre and they said no because I’m not the original sellerI went anyways and the theatre was so kind saying of course that is no problemThank goodness I did not take Stubhubs advice and went to the theatre and was able to get my tickets! Horrible experience and I will never use this company again and have told multiple people of my experience to make sure they do not either
I bought a pair of international event tickets on stubhubThe tickets turned out to be of the wrong timing allocationI called stubhub right away saying I want to resaleThey tried to relist with it success about TimesThen they say their international team will help meA few days pass and then that team responds that the tickets cannot be relisted!!!
How can this company even expect someone to use this app when they have no sense of how these events have to be sold and tickets have to be delivered with relisting capabilitiesThey wouldn’t help me nor refund this is absurd and a bug in their system
I purchased tickets from Stub Hub for a *** *** concert for July 23rd in *** ***Stub Hub will not refund our money due to the concert being postponedOur order number for the tickets is ***The purchase was made by *** *** for ticketsThis was the second time this concert was rescheduledEveryone know that *** *** is pregnant right now and will be going on tour any time soon
I purchased tickets for the Eagles concert in *** ***I paid $for my ticketsI found out on *** *** *** that my mom was having surgery and her surgery looked as though it was falling on the week of the concertIt was suggested to me that I place my tickets online to StubHub where I purchased themI did, but I deactivated the posting when my mother called me back to tell me her surgery was the week afterI clicked "deactivate"I went in to my postings and it said "no posting"I assumed the post was deactivatedOn June 26th 2018, I received a message via email congratulating me on selling my tickets?? I contacted the potential buyer via email and stated that I am going and tickets are not for sale- for I had deactivated the postI went to check on my account and it said "action needed to be taken"I have never clicked "confirm" for this saleThe potential buyer is not in receipt of these ticketsThese are my tickets! In contacting StubHub, which is a joke, o
STUBHUB did NOT fufill there side of our contract - per there AP and website I was supposed to have my tickets by 7am and I received them at 1:pmThis was after at least phones and asking for superviors with NEVER a call back after many times I asked
I had to canel my morning vacation events to settle this issue - which was 100% STUBHUBs FAULT
AT A MINIMUM - I want my $in STUB HUB FEES refunded ....THEY DID NOT LIVE UP TO THERE PROMISES AND CONTRACT
THE SUPERVISOR STILL HAS NOT CALLED BACK
UNACCEPATABLE !!!! MY TIME I LOST WITH FRIENDS AND FAMILY IN NASHVILLE IS WORTH MUCH MORE THAN THE $
A few weeks back (*** 12) I purchased some tickets to *** at the *** and was excited to take my girlfriend and make a little extra money to justify the purchase by selling the othersI used StubHub because they were said to be reliable and easy to useI posted the tickets a few weeks back using the seat numbers given to me from *** (the theatre in SF that is showing the performance) as the hard tickets haven’t been printed yet (the shows are in *** and ***) and labelled the seat numbers as they were postedIt was my first time selling with StubHub, and the process was fairly straightforwardOnce the tickets were posted I was under the impression that StubHub was good with how I posted themThey sold fairly quickly and I figured that was thatGiven that I had hit a few error messages while posting (I’m a newbie w/ selling tickets), once the posting went live I had assumed that StubHub had approved the tickets and the listing and that I was good to goI had sold the t
Stub Hub has deactivated my account with no notice or explanation while I have current ticket listings on the siteI have been trying to resolve two ticket disputes with the company and supplied them all requested information to help in settling the disputesThey refunded my sold tickets to my buyers without consulting me first and then charged absurd fees of more than the tickets were worth in addition to taking away my ticket salesI have emailed and called them repeatedly trying to get to these issues worked out and my money returned to meThis has been going on for over a month now with no solution in sightFor a little over a week I have received no calls back, no email response, or any indication they are working to resolve my claims and reactivate my accountI have done everything I can to try and work with Stub Hub to get this fix and have been treated with nothing but disrespectThey have caused me to lose hundreds of dollars and many hours of my valuable timeI am a s
On *** a purchase was accidentally made for two concert ticketsThe show took place on ***The tickets were placed into the shopping cart to assess transaction fees and the screen advanced too far and the purchase was accidentally placedI contacted StubHub immediately after discovering this issue requesting the purchase be reversedThe tickets were never received nor was the refund processedI am expecting a full refund of the $*** purchase
I bought $worth of tickets based on a huge picture Stubhub posted onlineThis picture is a BAIT AND SWITCH!! The site led me to believe that this was the actual view from the seats I was buyingOnly too late did I find out they were actually “obstructed view” ticketsWhen I looked back at the site, I did see, in small print, that they had obstructed view” although I totally did not see it when I wa purchasing the ticketsThere is NO WAY I would have spent that kind of money for obstructed view, but when I called asking for an accomdation, they refused completely, failing to aknowledge how deceptive their advertising isAgain, if they are selling tickets with an obstructed view, they need to do more than hide that fact in the small printThere is zero chance I would have paid that kind of money without being misled by that pictureThe manager with whom I spoke told me the picture that I had relied upon was a “representation” of the seats I might be buyingI bought balcony se
I purchased tickets on 12/11/from StubHub to take my son to a concert at the House of Blues in Boston, MAIt specifically states 100% guaranteeI showed up to the concert location min prior to the show start timeI walked all the way to the back of a 1/long line where I waited for over an hour, with the line not movingI was not even able to get into the concert or even remotely close to the doorsI believe the concert was oversoldI left because I could not get inStubHub promises to deliver valid tickets, because I couldnt even get to the door I cant prove the tickets were even valid, therefor I am seeking a refund on the ticket priceI wasted hours of my time, the $I spent on tickets and $spent on parkingStubhub was rude when I contacted their customer service and unwilling to even look into the issue
A family member who was not authorized to use my credit card charged two tickets to a baseball gameWithin five minutes I was on the phone with my bank to stop payment and was told that the charge hadn't posted yet, so a stop payment was not possibleImmediately called StubHub and was told that cancellation was not possibleI asked how a transaction could be complete when the bank hadn't posted the payment and was advised to "sell your tickets back to get some of your money back"
Considering the fees involved and their lack of concern for people using their service, this is nothing more than legal(?) scalping
I sell tickets via StubhubI buy tickets directly from vendors like *** *** *** and resell via *** I bought tickets for an event *** *** *** *** event date June 24, at *** *** *** *** directly from *** in March and May and I sold those tickets via Stubhub*** cancelled my tickets last minute without any notificationsThis resulted in fans not allowed into venue and resulting "Denied Entry claims" by buyers who bought tickets via Stubhub sold by meStubhub is charging more than *** penalty fee as punitive charges which is extremely highIt is not disclosed with proof how much compensation was actually payed out to affected buyers by StubhubFor Stubhub order number *** my payout amount was *** and Stubhub is charging me a total of $which includes punitive penalty fee of $As you can see penalty fee is % the amount of my payoutThis kind of charges are part of unethical business practices that big corporations lik
SELLERS BEWARE!!! This was the first time and last time that I use StubhubI sold some tickets on their website(tickets to be accurate) and I get an email a week later saying that one of my tickets was invalid, and that they were trying to charge me Triple the amount that I had sold it forI called their investigation team and we had a conference call where we called the original supplier of the ticket and they confirmed that they ticket was scanned successfully and that it was later re-scanned( a few mins later) and then buyer claimed they couldn't get in when the buyer duplicated the ticket and tried to get someone else inSo now I'm being charged for someone else committing fraudSo Stubhub decides to charge the seller for something that the buyer didWhen I asked if I went and bought a ticket from their website and made a 2nd copy and hand it to a friend to get in and then claim I couldn't get in then they would refund my money and they couldn't answer meI told them that I would make sure to tell everyone I know to buy tickets from them and make a 2nd copy that way a buddy gets in for free and so do you and you get your money refunded backThey responded with no we don't want you telling people thatIn other words yes that would workI am disgusted with the way this company conducts business and will never be using them againthey ended with that is the risk you take by selling your ticket in an 2nd type marketplace
Terrible companyDo not useWas charged hidden fees and when I tried calling I was disconnected timesWas told had I clicked on a tab “review” it would have shown me the price with their fees and the final total and if I wanted a refund I could put the tickets back up for sale on their site, albeit losing the $in “fees” for my emailed ticketsHow is this legal?
BEWARE! * ** *** *** *** *** *** *** * ** *** *** *** *** ***! I recently (Nov 13, 2017) purchased tickets to "Hello Dolly" in New York City through Stub HubWithout notice there was an additional charge of $on my credit card from "TDI Broadway" I found out that this is a fraudulent charge from a company in Lebanon that has been scamming through "Stub Hub" for over years! Stub Hub has not fixed this scam in over years! BadSecondly, by the end of the transaction through Stub Hub, the final ticket prices went up SUBSTANTIALLY! The tickets I picked were $eachThe final receipt sad the tickets were $each! Then a handling fee of was added to EACH ticket! These amounts were not the amounts that popped up during the purchasing processIt was after I had completed the purchase and got the grand total on my receiptI was expecting to pay about $to $for the pair of tickets, but was charged a grand total of $965.83! + from TDI Broadway! (I had to cancel my credit card)NEVER AGAIN Stub Hub!
On a positive note, the tickets were valid and they were delivered via e-mail on time for the showThat is the only reason I'll give stars
If you're looking for the most incompetently run company on the Internet, you've come to the right placeThese clowns can't do ANYTHING rightEVERY single interaction with them is fraught with incompetence Why? Because they hire and are employed by incompetent inexperienced lazy brainless millenials The website has repeated issuesTry and list something for sale for the first time, and you have to jump through hoops, and then they lock you out Sell something, they give you incorrect buyer information, and claim the never received email confirmations from youCalling them is even worse as the is they have answering the phones can barely tie their own shoelaces Playing video games, and hanging around the lounge playing Ping Pong, THAT, they can do, but run a businessForget it I have NEVER come across a more poorly run company Trust me, you will waste hours of your time trying to get them to fix their problems and handle issues properly Top to bottom, this company is a sad pathetic joke
The March 23rd Cleveland Cavaliers game, Our season tickets were posted onlineThese tickets were not sold as of 6:50P ESTAt this point I logged onto my stubhub account and cancelled the listing so that other friends could enjoy the game and the tickets were not unusedAt approximately 7:P EST I received an email that the tickets had been soldWithin a few hours I had a email from Claims support about the ticket discrepancyI politely replied that this was a mistake as my listing had been nullified well before the tickets had been purchasedContinually, Customer service asked me to get with the venue and failed to acknowledge my question in regards to the malfunction that occurred in their system disallowing the cancelled listing to go throughI have used Stubhub for years, both as a buyer and sellerI was charged twice the amount of what the tickets were listed at to my credit cardCustomer service was no help with my issue back to the corporation
I purchased basketball tickets in DecemberIn January I posted them on stub hub because I was not able to make the gameMy plans changed and in February I took the tickets down because I was able to make the gameTwo nights ago I received an email stating my tickets have sold and to mail them outI called stub hub the next morning and explained how I am not selling the tickets, I took them down from their sightThey told me they would look further into itLast night I received and email from case management telling me that their tech team saw no issues with the site and that I have to send my tickets outIf I don't send them out they will charge me 40% or greater of the ticket priceI called stub hub this morning to resolved this issue and they are not willing to help meThey are just trying to keep collecting money from meThe lady told me that they will be charging the card on file the fine and if I do not have a card on file that they will place me for collectionsI am so
Recently sold tickets in StubhubHave a paypal account that has been verified and linked to my stubhub accountStubhub said they sent the money to my paypal account however I never received it and paypal doesn't see any record of it eitherPaypal asked me to get a 17digit transaction id from stubhubStubhub has given me numbers that will not workSo I'm out the money I sold my tickets for
Bought some tickets for a concert that was postponed and I couldn't go They say they will help you sell the tickets on their site but I couldn't even download the tickets from their site to do so They would not issue a refund I guess their 'guarantee' policy is non existent Beware when buying tickets through their system :(
I purchased my tickets through stubhub and unfortunately they were lostOf course, I contacted stubhub to resolve this issue and get sent new tickets but the representative explained they could not issue those and they would contact the seller to have the tickets reprintedOver the course of three months I contacted stubhub seven times to resolve this issue and no what the status was and for the most part the customer service agents were apologetic and I would be contacted with updates which never happenedOne agent told me, “Maybe next time don’t loose your tickets and you won’t be in this situation”THANKS! About two weeks from the show I received an email stating my order and been shipped so I was thinking awesome they were able to be reprinted! I never received them and when I called the agent stated, “Yea I’m not sure why you got sent that because t was never the case, that’s weird.” It was the day before my show and I was stating okay what are my options? I spent almost $on these tickets and they were saying there was nothing they could doI asked if I could go to the theatre and they said no because I’m not the original sellerI went anyways and the theatre was so kind saying of course that is no problemThank goodness I did not take Stubhubs advice and went to the theatre and was able to get my tickets! Horrible experience and I will never use this company again and have told multiple people of my experience to make sure they do not either
I bought a pair of international event tickets on stubhubThe tickets turned out to be of the wrong timing allocationI called stubhub right away saying I want to resaleThey tried to relist with it success about TimesThen they say their international team will help meA few days pass and then that team responds that the tickets cannot be relisted!!!
How can this company even expect someone to use this app when they have no sense of how these events have to be sold and tickets have to be delivered with relisting capabilitiesThey wouldn’t help me nor refund this is absurd and a bug in their system
I purchased tickets from Stub Hub for a *** *** concert for July 23rd in *** ***Stub Hub will not refund our money due to the concert being postponedOur order number for the tickets is ***The purchase was made by *** *** for ticketsThis was the second time this concert was rescheduledEveryone know that *** *** is pregnant right now and will be going on tour any time soon
I purchased tickets for the Eagles concert in *** ***I paid $for my ticketsI found out on *** *** *** that my mom was having surgery and her surgery looked as though it was falling on the week of the concertIt was suggested to me that I place my tickets online to StubHub where I purchased themI did, but I deactivated the posting when my mother called me back to tell me her surgery was the week afterI clicked "deactivate"I went in to my postings and it said "no posting"I assumed the post was deactivatedOn June 26th 2018, I received a message via email congratulating me on selling my tickets?? I contacted the potential buyer via email and stated that I am going and tickets are not for sale- for I had deactivated the postI went to check on my account and it said "action needed to be taken"I have never clicked "confirm" for this saleThe potential buyer is not in receipt of these ticketsThese are my tickets! In contacting StubHub, which is a joke, o
STUBHUB did NOT fufill there side of our contract - per there AP and website I was supposed to have my tickets by 7am and I received them at 1:pmThis was after at least phones and asking for superviors with NEVER a call back after many times I asked
I had to canel my morning vacation events to settle this issue - which was 100% STUBHUBs FAULT
AT A MINIMUM - I want my $in STUB HUB FEES refunded ....THEY DID NOT LIVE UP TO THERE PROMISES AND CONTRACT
THE SUPERVISOR STILL HAS NOT CALLED BACK
UNACCEPATABLE !!!! MY TIME I LOST WITH FRIENDS AND FAMILY IN NASHVILLE IS WORTH MUCH MORE THAN THE $
A few weeks back (*** 12) I purchased some tickets to *** at the *** and was excited to take my girlfriend and make a little extra money to justify the purchase by selling the othersI used StubHub because they were said to be reliable and easy to useI posted the tickets a few weeks back using the seat numbers given to me from *** (the theatre in SF that is showing the performance) as the hard tickets haven’t been printed yet (the shows are in *** and ***) and labelled the seat numbers as they were postedIt was my first time selling with StubHub, and the process was fairly straightforwardOnce the tickets were posted I was under the impression that StubHub was good with how I posted themThey sold fairly quickly and I figured that was thatGiven that I had hit a few error messages while posting (I’m a newbie w/ selling tickets), once the posting went live I had assumed that StubHub had approved the tickets and the listing and that I was good to goI had sold the t
Stub Hub has deactivated my account with no notice or explanation while I have current ticket listings on the siteI have been trying to resolve two ticket disputes with the company and supplied them all requested information to help in settling the disputesThey refunded my sold tickets to my buyers without consulting me first and then charged absurd fees of more than the tickets were worth in addition to taking away my ticket salesI have emailed and called them repeatedly trying to get to these issues worked out and my money returned to meThis has been going on for over a month now with no solution in sightFor a little over a week I have received no calls back, no email response, or any indication they are working to resolve my claims and reactivate my accountI have done everything I can to try and work with Stub Hub to get this fix and have been treated with nothing but disrespectThey have caused me to lose hundreds of dollars and many hours of my valuable timeI am a s
On *** a purchase was accidentally made for two concert ticketsThe show took place on ***The tickets were placed into the shopping cart to assess transaction fees and the screen advanced too far and the purchase was accidentally placedI contacted StubHub immediately after discovering this issue requesting the purchase be reversedThe tickets were never received nor was the refund processedI am expecting a full refund of the $*** purchase
I bought $worth of tickets based on a huge picture Stubhub posted onlineThis picture is a BAIT AND SWITCH!! The site led me to believe that this was the actual view from the seats I was buyingOnly too late did I find out they were actually “obstructed view” ticketsWhen I looked back at the site, I did see, in small print, that they had obstructed view” although I totally did not see it when I wa purchasing the ticketsThere is NO WAY I would have spent that kind of money for obstructed view, but when I called asking for an accomdation, they refused completely, failing to aknowledge how deceptive their advertising isAgain, if they are selling tickets with an obstructed view, they need to do more than hide that fact in the small printThere is zero chance I would have paid that kind of money without being misled by that pictureThe manager with whom I spoke told me the picture that I had relied upon was a “representation” of the seats I might be buyingI bought balcony se
I purchased tickets on 12/11/from StubHub to take my son to a concert at the House of Blues in Boston, MAIt specifically states 100% guaranteeI showed up to the concert location min prior to the show start timeI walked all the way to the back of a 1/long line where I waited for over an hour, with the line not movingI was not even able to get into the concert or even remotely close to the doorsI believe the concert was oversoldI left because I could not get inStubHub promises to deliver valid tickets, because I couldnt even get to the door I cant prove the tickets were even valid, therefor I am seeking a refund on the ticket priceI wasted hours of my time, the $I spent on tickets and $spent on parkingStubhub was rude when I contacted their customer service and unwilling to even look into the issue
A family member who was not authorized to use my credit card charged two tickets to a baseball gameWithin five minutes I was on the phone with my bank to stop payment and was told that the charge hadn't posted yet, so a stop payment was not possibleImmediately called StubHub and was told that cancellation was not possibleI asked how a transaction could be complete when the bank hadn't posted the payment and was advised to "sell your tickets back to get some of your money back"
Considering the fees involved and their lack of concern for people using their service, this is nothing more than legal(?) scalping
I sell tickets via StubhubI buy tickets directly from vendors like *** *** *** and resell via *** I bought tickets for an event *** *** *** *** event date June 24, at *** *** *** *** directly from *** in March and May and I sold those tickets via Stubhub*** cancelled my tickets last minute without any notificationsThis resulted in fans not allowed into venue and resulting "Denied Entry claims" by buyers who bought tickets via Stubhub sold by meStubhub is charging more than *** penalty fee as punitive charges which is extremely highIt is not disclosed with proof how much compensation was actually payed out to affected buyers by StubhubFor Stubhub order number *** my payout amount was *** and Stubhub is charging me a total of $which includes punitive penalty fee of $As you can see penalty fee is % the amount of my payoutThis kind of charges are part of unethical business practices that big corporations lik
SELLERS BEWARE!!! This was the first time and last time that I use StubhubI sold some tickets on their website(tickets to be accurate) and I get an email a week later saying that one of my tickets was invalid, and that they were trying to charge me Triple the amount that I had sold it forI called their investigation team and we had a conference call where we called the original supplier of the ticket and they confirmed that they ticket was scanned successfully and that it was later re-scanned( a few mins later) and then buyer claimed they couldn't get in when the buyer duplicated the ticket and tried to get someone else inSo now I'm being charged for someone else committing fraudSo Stubhub decides to charge the seller for something that the buyer didWhen I asked if I went and bought a ticket from their website and made a 2nd copy and hand it to a friend to get in and then claim I couldn't get in then they would refund my money and they couldn't answer meI told them that I would make sure to tell everyone I know to buy tickets from them and make a 2nd copy that way a buddy gets in for free and so do you and you get your money refunded backThey responded with no we don't want you telling people thatIn other words yes that would workI am disgusted with the way this company conducts business and will never be using them againthey ended with that is the risk you take by selling your ticket in an 2nd type marketplace
Terrible companyDo not useWas charged hidden fees and when I tried calling I was disconnected timesWas told had I clicked on a tab “review” it would have shown me the price with their fees and the final total and if I wanted a refund I could put the tickets back up for sale on their site, albeit losing the $in “fees” for my emailed ticketsHow is this legal?
BEWARE! * ** *** *** *** *** *** *** * ** *** *** *** *** ***! I recently (Nov 13, 2017) purchased tickets to "Hello Dolly" in New York City through Stub HubWithout notice there was an additional charge of $on my credit card from "TDI Broadway" I found out that this is a fraudulent charge from a company in Lebanon that has been scamming through "Stub Hub" for over years! Stub Hub has not fixed this scam in over years! BadSecondly, by the end of the transaction through Stub Hub, the final ticket prices went up SUBSTANTIALLY! The tickets I picked were $eachThe final receipt sad the tickets were $each! Then a handling fee of was added to EACH ticket! These amounts were not the amounts that popped up during the purchasing processIt was after I had completed the purchase and got the grand total on my receiptI was expecting to pay about $to $for the pair of tickets, but was charged a grand total of $965.83! + from TDI Broadway! (I had to cancel my credit card)NEVER AGAIN Stub Hub!
On a positive note, the tickets were valid and they were delivered via e-mail on time for the showThat is the only reason I'll give stars
If you're looking for the most incompetently run company on the Internet, you've come to the right placeThese clowns can't do ANYTHING rightEVERY single interaction with them is fraught with incompetence Why? Because they hire and are employed by incompetent inexperienced lazy brainless millenials The website has repeated issuesTry and list something for sale for the first time, and you have to jump through hoops, and then they lock you out Sell something, they give you incorrect buyer information, and claim the never received email confirmations from youCalling them is even worse as the i
s they have answering the phones can barely tie their own shoelaces Playing video games, and hanging around the lounge playing Ping Pong, THAT, they can do, but run a businessForget it I have NEVER come across a more poorly run company Trust me, you will waste hours of your time trying to get them to fix their problems and handle issues properly Top to bottom, this company is a sad pathetic joke
The March 23rd Cleveland Cavaliers game, Our season tickets were posted onlineThese tickets were not sold as of 6:50P ESTAt this point I logged onto my stubhub account and cancelled the listing so that other friends could enjoy the game and the tickets were not unusedAt approximately 7:P EST I received an email that the tickets had been soldWithin a few hours I had a email from Claims support about the ticket discrepancyI politely replied that this was a mistake as my listing had been nullified well before the tickets had been purchasedContinually, Customer service asked me to get with the venue and failed to acknowledge my question in regards to the malfunction that occurred in their system disallowing the cancelled listing to go throughI have used Stubhub for years, both as a buyer and sellerI was charged twice the amount of what the tickets were listed at to my credit cardCustomer service was no help with my issue back to the corporation