I purchased tickets to the San Jose Sharks vs Colorado Avalanche game that was held on 4/5/The tickets were never transferred to me and they charged my card for the purchaseI received a confirmation email that the tickets had been purchased the day I bought themI arrived at the game and the tickets were not in my accountCustomer service told me that the tickets were never transferred to meI never received any follow up emailsI called Stubhub customer service from the stadium and was put on hold for over hoursI did not want to miss the game since I drove hours from Colorado to San Jose for it, so I purchased other tickets from Stubhub and had no issues with themI called customer service to inform them of what happened and they said they sent an email with instructions on how to transfer the tickets into my nameI never received this emailI would just like a refund for those tickets that I never received, but Stubhub is telling me that there is nothing they can
Listed tickets I owned for sale on their websiteCanceled when I realized the posting was incorrectly priced, but not before someone had agreed to purchase itEven though I canceled, stubhub still charged me $fees for canceling since someone had purchased themI immediately called stubhub, and they referred me to their contracts, which bound me to their fees afterwards
The Band *** cancelled a concert in ***They or StubHub have not informed me of a rescheduling date or if they are cancelling permanentlyThey did refund me my processing feeBut I am tired of them not informing me of anything that will be happening in the futureI am Upset and would like them to give me a Full refundI will never use them again, as I will use *** only in the future
Sold tickets here and the buyer claimed they did not workContacted STUBHUB and provided them with the ticket scan report and they still charged me! This company is as low as ***There is no seller rights or protections
I sold *** football tickets as I have before and for some reason, I could not get the barcodes to uploadI emailed them a picture of the tickets as they asked me to and then they proceeded to not only cancel the sale but also charged me to buy other new tickets for the person that purchased my tickets
Long story short -- I listed tickets for *** *** *** in ***I listed my seat and row and uploaded the ticketIt was bought - and then the same day canceledOkay, no big deal - until I received a message saying my cc was charged $*** for non delivery of the ticketsHUH? Finally spoke to someone who said I did not list the right section (it was *** left) - but I was not given any option to list the section! This was a glitch with their system and now it's my fault? Again, I pleaded that they had no such option and they told me it was my responsibility to pay $*** for someones ticketsHuh? Why am I being charged for their mistake? In all of the customer rep correspondence (and I use that title lightly) they kept saying I didn't deliver my ticketsBut I did - their computer system is flawed and I am responsible
I bought MLB baseball tickets through StubHub for a Saturday night gameThe game got rained out and re-scheduled for a Tuesday midday gameIf you buy tickets from the actual baseball team, they will allow you to use your tickets to any regularly scheduled game (not just the rescheduled one)StubHub will only let you re-sell tickets, not apply the money to a different gameSo I am forced to sell tickets I payed a premium Saturday price for, at a Tuesday rateDO NOT BUY TICKETS FROM STUBHUBIf your game gets cancelled, you will be forced to eat the decrease in ticket price! I called their customer service and got zero help (though they did answer the phone which also surprised me)
I searched tickets for a concert in *** and some how tickets for *** *** came up and were the ones purchased, Stub Hub said the only thing I could do was relist the ticketsAfter a few conversations with friends this has happened to others and they were told it is a router that can be switched when searching....this seems wrong and I would like a refund on my tickets purchased rather than just having to wait and hope tickets are purchasedThis was my first time purchasing on Stub Hub and as of now it will probably be my last
On 12/3/I purchased tickets to a Broadway show in NYC for $to be charged to credit cardOn 12/6/we received shipment of the two tickets which both show value of $on each ticketPaid nearly four times the value of the ticketsWhen I spoke to a representative of Subhub.com I was informed that tickets are sold at seller price (whatever that may be) and once tickets are shipped to buyer there are no refunds/returns permittedIf gauging ticket prices (scalping) is not legal for consumers standing outside of venues to resell their unused tickets at a higher price then face value then how can this possibly be legal/permissible?
*** *** * *** *** *** I had to report this oneHorrible experience selling tickets with StubHub I said that I had tickets in hand (meaning that I had physical hard tickets) Tickets sold, then I was told to download a pdf, which was weird because I had hard tickets I called, they said I could UPS them (which I thought was free because I had hard tickets), and charged me $ I asked them to call the buyers to make sure that they knew that I was UPSing their tickets The buyers then refused the tickets, StubHub said that it is because I selected "Tickets in Hand", and that also means electronic tickets (????) Then they charged me nearly $because the buyers backed out Absolutely terrible experience, and I will never do business with them again BE CAREFUL!
Stub Hub is a house of thieves Attempted to sell tickets through them, found a buyer, buyer downloaded my tickets, Stub Hub sent me an e-mail saying everything is fine, and payment is on the way I go to the show, and check my e-mail several days later to discover they cancelled my order and charged me $ So I lost my tickets, which were used, and they charged me $ All this happened AFTER they sent me an e-mail saying everything is fine
crooks
I bought a concert ticket through their website on 8/in the amount of $The day before the concert I decided to sell the ticketThey only allow you can sell a ticket is electronically through their websiteTheir website's "Sell" feature was not workingI reported this immediately to customer service and never received a responseThe "Sell" feature remained broken through the next hours and I was therefore unable to sell my ticket
Wrongly charged for replacement ticketsI sold two sets of tickets for the Black Sabbath concert in Hamilton OntarioShortly after the concert I received an email from stub hub stating that there were issues with the buyers not being able to gain entry into the stadiumThe agent I talked with that StubHub told me to trying get a scan report from the stadiumI phoned the stadium and was told there were many issues with tickets that I had sold with my name on them for that concertI phone StubHub again and told him this information the lady I spoke with on the phone said she would look into it and get back to meI waited a number of days for a return phone call which never arrived what did arrive were emails that stated that StubHub had closed this investigation and it was billing me for the sale of the tickets plus a 20% service feeI've sold many tickets on stub hub in the pastI've been charged the 20% service fee plus the cost of tickets in the pastAnd never complained or h
I purchased tickets to see Jingle Jam for Dec 23rdFor a concert in San DiegoThe show was postponed and it has been almost monthsWhen I called about getting my money back it was recommended that I try to sell the tickets! For a show that is not scheduled? You’ve got to be kidding! There is no sign of the concert being scheduledWhen I called them and asked to speak to a manager I was told, “the managers were not taking calls at that time”, then received an email regarding their attempts to reach me by phoneNo such thing happened, therefore they lied in their emailThe suggestions made do not resolve the issueI Would like my money back without Having to sell tickets to a concert that does not exist at this timeI made a purchase for a foster child and she is no longer with me
*** *** *** *** ** *** *** ** *** *** *** *** * *** *** *** *** *** *** ** ** ** ***I wanted to buy concert tickets for August 6th,, in Raleigh, NC, where my husband and I live, for Foreigner and Cheap TrickWe had bought tickets and sat in VIP Section and clicked on StubHub and saw Foreigner Tickets for sale in that SectionI bought those tickets and belatedly realized I had purchased tickets for that Section but for the Charlotte concern of Foreigner on SaturdayI had googled for Foreigner - Raleigh, NC and got StubHubStubHub allows for no mistakes! If you do make a mistake of this kind you are on the hook for these tickets and NOW must resell this (if you can) for a loss because StubHub takes $or more of each ticket you have to resellI realized I made a mistake about minutes after I made itIn every business, you have a right to rescind a transaction within a certain given amount of time - and that amount of time should be reasonableThis is a scam operation because of the misdirection to the Charlotte concert - and then no recourse to undo a sale once it's madeBut the real issue is that reselling the tickets COSTS you money because of the exorbitant fees that STUB HUB charges for the resaleWill not do business here again!
I feel that the Revdex.com should be investigating the bait tactics of this companyIt seems like they are engaging in the same practices as the hotel industry in that they advertise a ticket price to bring you to the website and then do not disclose the fees until the last screen at checkoutWhen I contacted them they said that there is an option on the first page to see the fees but to the customer this step is not intuitiveWhy is it up to the customer to seek out hidden fees? The company should be forthcoming on the first screenIt is similar to the hotel industry advertising a room rate to lure you to their websiteMy experience is that they advertised a ticket price of *** for a face value seat of ***Then it turns out that after I took the time to fill out all the information, name address credit card it takes you to the check out screen and there was an additional *** in extra fees!!! By the time I realized this the other site that I was looking for tickets on were sold
*** *** ** *** *** * received an e-mail from *** stating my ticket sales had been canceled and that my PAYPAL account would be charged $as a result of itOn *** *** ** *** *** I received a bill to my BANK ACCOUNT with the charge of $Apart from the issue that the account that was charged was misrepresented, I was also awarded an overdraft fee as a result of this companies negligence as I did not have sufficient funding for this surprise of a chargeTODAY the 16th of JULY I called customer service complaining of the surprise charge and about the issue with the *** *** mistake they madePrior to explaining my bank account issue the customer service rep, *** advised me she was only able to return 50% of the charge that was given because it was a first time listing and I was not familiar with the company policy and chat service but after explaining the mistake made on their part that resulted in an overdraft fee I was offered an extr
I sold tickets on the Stub Hub website and took them down when they did not sellA few days before the event, Stub Hub contacted me to indicate that I needed to upload the ticketsThese tickets had been sold on another reselling siteWhen I contacted the company they indicated that it had been a user error and I had reposted themI told them I had not (and if it were this easy to do so accidentally, then their website was deliberately deceptive)I also checked the website during the summer and it did not list any tickets under, 'Tickets I'm selling'They told me they would provide the buyer tickets and would be charging me 40% of the ticket priceThey said that the would escalate my issue to a manager (I had to contact them multiple times for this to happen) and eventually that manager left me a message and debited my account without speaking with meStub Hub made money off the tickets they sold, and then charged me a ridiculous sum more than they would have made off me had I a
Just completed a phone call (10/22) with customer service regarding my purchase of a "Solider Field Parking Lot - GA Southwest Lot, Parking Pass." Title seems pretty self explanatory, you buy the ticket and you park in the Soldier Field lot right? Wrong! This company (ticket poster) used the same parking logo as all the parking lots adjacent to the stadiumI explained the situation to the Stubhub Service Rep who seemed like a nice enough kid and placed me on a brief hold to investigate He came back and first asked me what I would like him to doI replied "Make it right, provide me a refund or at a minimum a credit." I also informed him that I have already purchased tickets for several events this year and have yet to have had an issue I was asking for a $PARKING PASS credit, when I have literally spent ~$2,in tickets over the past monthsHe proceeded to steer the conversation in a direction that essentially passed blame onto me for not going to the ticket sellers website (I purchased through the stubhub app!?) and for not being able to find the exact address (nor parking lot) which was not clarified until after purchase! Let me again clarify, NO ADDRESS WAS PRINTED ON THE TICKETThere are copious amount of ticket sellers out there and undoubtedly ones with more fiscal sense, integrity and customer service then a company willing to sacrifice a loyal customer for a measly $parking pass Not only did Stubhub not have the honesty to own up to a completely misleading posting, but they as made evident through this interaction, clearly support deceiving business practiceI will undoubtedly share this story with my family, friends and colleagues (many of which thoroughly enjoy live events) in a full effort to dissuade everyone from using their website and phone appGood luck to you (customer) if you decide to purchase through this company, but it is my highest recommendation that you place your business elsewhere
I have been selling tickets with Stubhub for four months nowI have sold seven lots of ticketsStubhubs payment terms state 'you will receive payment within working days'I HAVE NEVER received payment within working daysEVERY TIME I have to contact Stubhub and ask where my payment isEVERY TIME I get the same response: not sure why this has happened, please be assured you will recieve your paymentIt is only when I prompt them that I receive paymentSo often payment can take 2-weeks beforeI've been told on two occasions: 'this won't happen again'It hasTheir customer service serve you up meaningless platitudes and attempts to placate youNothing gets done
I purchased tickets to the San Jose Sharks vs Colorado Avalanche game that was held on 4/5/The tickets were never transferred to me and they charged my card for the purchaseI received a confirmation email that the tickets had been purchased the day I bought themI arrived at the game and the tickets were not in my accountCustomer service told me that the tickets were never transferred to meI never received any follow up emailsI called Stubhub customer service from the stadium and was put on hold for over hoursI did not want to miss the game since I drove hours from Colorado to San Jose for it, so I purchased other tickets from Stubhub and had no issues with themI called customer service to inform them of what happened and they said they sent an email with instructions on how to transfer the tickets into my nameI never received this emailI would just like a refund for those tickets that I never received, but Stubhub is telling me that there is nothing they can
Listed tickets I owned for sale on their websiteCanceled when I realized the posting was incorrectly priced, but not before someone had agreed to purchase itEven though I canceled, stubhub still charged me $fees for canceling since someone had purchased themI immediately called stubhub, and they referred me to their contracts, which bound me to their fees afterwards
The Band *** cancelled a concert in ***They or StubHub have not informed me of a rescheduling date or if they are cancelling permanentlyThey did refund me my processing feeBut I am tired of them not informing me of anything that will be happening in the futureI am Upset and would like them to give me a Full refundI will never use them again, as I will use *** only in the future
Sold tickets here and the buyer claimed they did not workContacted STUBHUB and provided them with the ticket scan report and they still charged me! This company is as low as ***There is no seller rights or protections
I sold *** football tickets as I have before and for some reason, I could not get the barcodes to uploadI emailed them a picture of the tickets as they asked me to and then they proceeded to not only cancel the sale but also charged me to buy other new tickets for the person that purchased my tickets
Long story short -- I listed tickets for *** *** *** in ***I listed my seat and row and uploaded the ticketIt was bought - and then the same day canceledOkay, no big deal - until I received a message saying my cc was charged $*** for non delivery of the ticketsHUH? Finally spoke to someone who said I did not list the right section (it was *** left) - but I was not given any option to list the section! This was a glitch with their system and now it's my fault? Again, I pleaded that they had no such option and they told me it was my responsibility to pay $*** for someones ticketsHuh? Why am I being charged for their mistake? In all of the customer rep correspondence (and I use that title lightly) they kept saying I didn't deliver my ticketsBut I did - their computer system is flawed and I am responsible
I bought MLB baseball tickets through StubHub for a Saturday night gameThe game got rained out and re-scheduled for a Tuesday midday gameIf you buy tickets from the actual baseball team, they will allow you to use your tickets to any regularly scheduled game (not just the rescheduled one)StubHub will only let you re-sell tickets, not apply the money to a different gameSo I am forced to sell tickets I payed a premium Saturday price for, at a Tuesday rateDO NOT BUY TICKETS FROM STUBHUBIf your game gets cancelled, you will be forced to eat the decrease in ticket price! I called their customer service and got zero help (though they did answer the phone which also surprised me)
I searched tickets for a concert in *** and some how tickets for *** *** came up and were the ones purchased, Stub Hub said the only thing I could do was relist the ticketsAfter a few conversations with friends this has happened to others and they were told it is a router that can be switched when searching....this seems wrong and I would like a refund on my tickets purchased rather than just having to wait and hope tickets are purchasedThis was my first time purchasing on Stub Hub and as of now it will probably be my last
On 12/3/I purchased tickets to a Broadway show in NYC for $to be charged to credit cardOn 12/6/we received shipment of the two tickets which both show value of $on each ticketPaid nearly four times the value of the ticketsWhen I spoke to a representative of Subhub.com I was informed that tickets are sold at seller price (whatever that may be) and once tickets are shipped to buyer there are no refunds/returns permittedIf gauging ticket prices (scalping) is not legal for consumers standing outside of venues to resell their unused tickets at a higher price then face value then how can this possibly be legal/permissible?
*** *** * *** *** *** I had to report this oneHorrible experience selling tickets with StubHub I said that I had tickets in hand (meaning that I had physical hard tickets) Tickets sold, then I was told to download a pdf, which was weird because I had hard tickets I called, they said I could UPS them (which I thought was free because I had hard tickets), and charged me $ I asked them to call the buyers to make sure that they knew that I was UPSing their tickets The buyers then refused the tickets, StubHub said that it is because I selected "Tickets in Hand", and that also means electronic tickets (????) Then they charged me nearly $because the buyers backed out Absolutely terrible experience, and I will never do business with them again BE CAREFUL!
Stub Hub is a house of thieves Attempted to sell tickets through them, found a buyer, buyer downloaded my tickets, Stub Hub sent me an e-mail saying everything is fine, and payment is on the way I go to the show, and check my e-mail several days later to discover they cancelled my order and charged me $ So I lost my tickets, which were used, and they charged me $ All this happened AFTER they sent me an e-mail saying everything is fine
crooks
I bought a concert ticket through their website on 8/in the amount of $The day before the concert I decided to sell the ticketThey only allow you can sell a ticket is electronically through their websiteTheir website's "Sell" feature was not workingI reported this immediately to customer service and never received a responseThe "Sell" feature remained broken through the next hours and I was therefore unable to sell my ticket
Wrongly charged for replacement ticketsI sold two sets of tickets for the Black Sabbath concert in Hamilton OntarioShortly after the concert I received an email from stub hub stating that there were issues with the buyers not being able to gain entry into the stadiumThe agent I talked with that StubHub told me to trying get a scan report from the stadiumI phoned the stadium and was told there were many issues with tickets that I had sold with my name on them for that concertI phone StubHub again and told him this information the lady I spoke with on the phone said she would look into it and get back to meI waited a number of days for a return phone call which never arrived what did arrive were emails that stated that StubHub had closed this investigation and it was billing me for the sale of the tickets plus a 20% service feeI've sold many tickets on stub hub in the pastI've been charged the 20% service fee plus the cost of tickets in the pastAnd never complained or h
I purchased tickets to see Jingle Jam for Dec 23rdFor a concert in San DiegoThe show was postponed and it has been almost monthsWhen I called about getting my money back it was recommended that I try to sell the tickets! For a show that is not scheduled? You’ve got to be kidding! There is no sign of the concert being scheduledWhen I called them and asked to speak to a manager I was told, “the managers were not taking calls at that time”, then received an email regarding their attempts to reach me by phoneNo such thing happened, therefore they lied in their emailThe suggestions made do not resolve the issueI Would like my money back without Having to sell tickets to a concert that does not exist at this timeI made a purchase for a foster child and she is no longer with me
*** *** *** *** ** *** *** ** *** *** *** *** * *** *** *** *** *** *** ** ** ** ***I wanted to buy concert tickets for August 6th,, in Raleigh, NC, where my husband and I live, for Foreigner and Cheap TrickWe had bought tickets and sat in VIP Section and clicked on StubHub and saw Foreigner Tickets for sale in that SectionI bought those tickets and belatedly realized I had purchased tickets for that Section but for the Charlotte concern of Foreigner on SaturdayI had googled for Foreigner - Raleigh, NC and got StubHubStubHub allows for no mistakes! If you do make a mistake of this kind you are on the hook for these tickets and NOW must resell this (if you can) for a loss because StubHub takes $or more of each ticket you have to resellI realized I made a mistake about minutes after I made itIn every business, you have a right to rescind a transaction within a certain given amount of time - and that amount of time should be reasonableThis is a scam operation because of the misdirection to the Charlotte concert - and then no recourse to undo a sale once it's madeBut the real issue is that reselling the tickets COSTS you money because of the exorbitant fees that STUB HUB charges for the resaleWill not do business here again!
I feel that the Revdex.com should be investigating the bait tactics of this companyIt seems like they are engaging in the same practices as the hotel industry in that they advertise a ticket price to bring you to the website and then do not disclose the fees until the last screen at checkoutWhen I contacted them they said that there is an option on the first page to see the fees but to the customer this step is not intuitiveWhy is it up to the customer to seek out hidden fees? The company should be forthcoming on the first screenIt is similar to the hotel industry advertising a room rate to lure you to their websiteMy experience is that they advertised a ticket price of *** for a face value seat of ***Then it turns out that after I took the time to fill out all the information, name address credit card it takes you to the check out screen and there was an additional *** in extra fees!!! By the time I realized this the other site that I was looking for tickets on were sold
*** *** ** *** *** * received an e-mail from *** stating my ticket sales had been canceled and that my PAYPAL account would be charged $as a result of itOn *** *** ** *** *** I received a bill to my BANK ACCOUNT with the charge of $Apart from the issue that the account that was charged was misrepresented, I was also awarded an overdraft fee as a result of this companies negligence as I did not have sufficient funding for this surprise of a chargeTODAY the 16th of JULY I called customer service complaining of the surprise charge and about the issue with the *** *** mistake they madePrior to explaining my bank account issue the customer service rep, *** advised me she was only able to return 50% of the charge that was given because it was a first time listing and I was not familiar with the company policy and chat service but after explaining the mistake made on their part that resulted in an overdraft fee I was offered an extr
I sold tickets on the Stub Hub website and took them down when they did not sellA few days before the event, Stub Hub contacted me to indicate that I needed to upload the ticketsThese tickets had been sold on another reselling siteWhen I contacted the company they indicated that it had been a user error and I had reposted themI told them I had not (and if it were this easy to do so accidentally, then their website was deliberately deceptive)I also checked the website during the summer and it did not list any tickets under, 'Tickets I'm selling'They told me they would provide the buyer tickets and would be charging me 40% of the ticket priceThey said that the would escalate my issue to a manager (I had to contact them multiple times for this to happen) and eventually that manager left me a message and debited my account without speaking with meStub Hub made money off the tickets they sold, and then charged me a ridiculous sum more than they would have made off me had I a
Just completed a phone call (10/22) with customer service regarding my purchase of a "Solider Field Parking Lot - GA Southwest Lot, Parking Pass." Title seems pretty self explanatory, you buy the ticket and you park in the Soldier Field lot right? Wrong! This company (ticket poster) used the same parking logo as all the parking lots adjacent to the stadiumI explained the situation to the Stubhub Service Rep who seemed like a nice enough kid and placed me on a brief hold to investigate He came back and first asked me what I would like him to doI replied "Make it right, provide me a refund or at a minimum a credit." I also informed him that I have already purchased tickets for several events this year and have yet to have had an issue I was asking for a $PARKING PASS credit, when I have literally spent ~$2,in tickets over the past monthsHe proceeded to steer the conversation in a direction that essentially passed blame onto me for not going to the ticket sellers website (I purchased through the stubhub app!?) and for not being able to find the exact address (nor parking lot) which was not clarified until after purchase! Let me again clarify, NO ADDRESS WAS PRINTED ON THE TICKETThere are copious amount of ticket sellers out there and undoubtedly ones with more fiscal sense, integrity and customer service then a company willing to sacrifice a loyal customer for a measly $parking pass Not only did Stubhub not have the honesty to own up to a completely misleading posting, but they as made evident through this interaction, clearly support deceiving business practiceI will undoubtedly share this story with my family, friends and colleagues (many of which thoroughly enjoy live events) in a full effort to dissuade everyone from using their website and phone appGood luck to you (customer) if you decide to purchase through this company, but it is my highest recommendation that you place your business elsewhere
I have been selling tickets with Stubhub for four months nowI have sold seven lots of ticketsStubhubs payment terms state 'you will receive payment within working days'I HAVE NEVER received payment within working daysEVERY TIME I have to contact Stubhub and ask where my payment isEVERY TIME I get the same response: not sure why this has happened, please be assured you will recieve your paymentIt is only when I prompt them that I receive paymentSo often payment can take 2-weeks beforeI've been told on two occasions: 'this won't happen again'It hasTheir customer service serve you up meaningless platitudes and attempts to placate youNothing gets done