Stub Hub sold the incorrect seatsThey had the correct section and the correct row but, sold the wrong seats in that rowI tried contacted them numerous times to correct this issue for the buyer because of their errorThey finally contact the buyer the next day and still fail to resolve this issue as they said they need to think about itI do not understand why they would need to think about itThese seats are closer to the aisle and in the same row and section from stub hubs error to begin withI spend a good hours of the next hours trying to resolve this situation for the buyer and Stub Hub shows me zero support even though they made the errorOn one of the calls the customer service rep admits that I deactivated Loge Row 5-seats and left seats 13-available on Monday April 18th for *** playoffs game On another call they told me the name of one of my buyers and the section, row, and seat of the buyer that switched out of my seatsThere was definitely dish
I purchased tickets off of stub hub, and sold one before the game The two I kept did not work at the gate They claim I am responsible for the 3rd ticket, even though they were fraudulent! This is AFTER telling me during my first calls to the company that I would be refunded IN FULL! I will NEVER go through them again, and do not recommend anyone to, either!
On *** at 420pm I deleted a listing from the website(order # ***) (*** ** *** ***), I then printed out a new set of tickets(at 4:24pm) and proceeded to start going to the gameAt 4:I received an email from the company stated the tickets had been soldI contacted a customer service representative and explained the situation on a recorded line who advised me that the tickets were sold and the seller had the ticketsHe also advised me not to go to the game because that would cause a big problemhe also stated he would complete the sale online and process the paymentlater on that evening I checked my account and noticed that the payment was cancelledI again contacted a representative who stated that the tickets did not work and the sale was cancelledI again explained that I cancelled the order prior to my notification of the sale and that there must have been a software problem on their endThe male rep said he will open an investigation into the matter,
I purchased tickets for $1,to the *** *** ** *** *** at the *** *** *** *** on January 12, When I arrived to sit in my seats, someone was sitting in our seats with the same exact tickets purchased from Stub HubInitial On-site staff informed that this happens all the time with Stub Hub and that it is 'First ComeFirst Serve.", so since the other ticket holder arrived first...the seats were hisI stood in the aisle and was repeatedly harassed by both fans for obstructing their view and ** *** staff for standing in the aisleThe next two staff members told me the same thing the prior one informed meThen I was then told by a staff member that I needed to go to the *** *** office at *** **I told them that I would not go without the other ticket holder, but the ticket holder repeatedly refused to accompany me to *** ** and the staff refused to do anything about itIt wasn't until the 5th staff member, a retired police office, i
I have been selling *** *** *** tickets on Stubhub for over yearsMore specifically, they were SROs (Standing Room Only) ticketsI have been listing them the same exact way over the past yearsI have clearly presented the information and description of the ticket onto my listingI would also show courtesy by adding a disclosure saying “Standing Room Only”However, Stubhub recently reached out to me and said that a day after buying my tickets, a customer complained that he had no idea my tickets were SROsThis was despite the fact that I put the section (224), and the Row as “SRO” (This was the same exact way the tickets are presented on the *** website)I was told that my ALL of my Standing Room Tickets tickets that were sold are going to be canceled, which is detrimental to my business because it is unlikely I would be able to resell the ticket for anywhere near the price I previously sold them atAt the same time, Stubhub told me that I will be also needing
I used their online internet engine to list a pair of *** *** concert ticketI followed all their rules and listed my tickets, but somehow later the tickets got returned and the company charged me more than $*** for the return items fees, which is totally not acceptable, since the pair of tickets are selling for $***There shall be some discipline on how much they charged, even worse is that my tickets got returned with no reason, but because the buyer did not want them anymore
Just bought tickets realized I made a mistake on dates called within minutes of mistake and they told I'm an owner of the tickets but they'll relist them and then advised for me to sell them for about 40% of what I paid for them.......Have a son who loves baseball just got back to the states from doing a tour in Iraq and will be home Friday for a week leave and wanted to go to Sundays game but I bought the tickets to Thursday's gameThis was my 1st attempt to use this provider for tickets and not a very satisfied customer to say the least!!!!
When buying NFL tickets, fees went up about $per ticket in the middle of the process with no explanation I talked to a representative on the phone and they could not track the process Instead they had completely different ticket price numbers from what I had--this all confused the situationThese tickets were very expensive and the fees high as well--should have better service and a more stream-lined system
I sold some tickets on stubhub and was told that they must be shipped through UPS within hoursin order to make the deadline I had to use the UPS Drop box because by the time I got off work the UPS Store was already closedso I had the tickets in UPS' possesion hours before the deadlinebut later I came to find out by the time UPS emptied the Drop box it would make the shipping date a day later than the deadline.I explained to stubhub the situation, I told them if I waited until UPS opened the next morning I would still be late, all they had to say was that I should have found a store that was openAlso the buyer who purchased the tickets would have still received the tickets days before the event so it didn't impact there situation at allStub hub charged me $and said they would have to reroute my tickets back to meafter they contacted UPS and got everything rerouted I received the tickets after the date of the eventSo when everything was all said and done Stubhub charged me $325, I lost the original amount that I paid for the tickets, and the tickets were wasted, and I followed there shipping instruction exactly as they stated in the confirmation emailIf they don't want you to use the UPS drop box, then they should tell you thatI recommend that you do not use stubhub to resell tickets, because you never know what fee they might charge you
I attempted to use the Stub Hub website o 5/for the first time to sell ticketsI created an account on 5/9, attached my *** information and I listed my tickets for sale and indicated that I had the tickets in hand, so that whoever was going to buy them knew that I had them and could transfer them immediatelyI received two emails that day - 5/- indicating that my account was set up and my listing was set up (***)On 5/10, I checked my email to see if the tickets had soldI had no messages, so I was a little disappointed, but I figured I'd check again on 5/That morning, I noticed that late in the evening, I received an email that my ticket sale was cancelledI was confused because I didn't receive notification that any sale had occurredI checked my email, my junk mail and my trash, and there were no sale related emailsI can prove this by sending you screenshots and full access to my gmail accountI thought that perhaps the person who had supposedly purchase
I bought tickets via Stubhub for a concert in February (I was the buyer originally), I was not able to go so I resold them (as the seller)The individuals who bought the tickets from me, that I bought on Stubhub, claimed the tickets did not workFirst and far-most, in my opinion, their business model is the most unprofessional I have ever come across in my lifetimeWhen you sell tickets via Stubhub, you agree to their terms and conditionsInside that contact you agree that if there is any problem with your ticket transaction (even if someone lies and claims they do not work) it falls on the seller, not the buyerFor example, when I sold tickets, not only did they retract the amount of money I sold the tickets for, but they also installed feesThese fees they charge are due to the "work and troubles" their business faces when having to work out this investigation, which brings me to my next partYou also agree in the terms and conditions after selling these tickets that you lead
Today I made a mistakeA mistake that cost me $which I attempted to correct within the hour of foolishly making itI purchased tickets for a concert that is listed on the Stubhub website at times their face and available valueI called the stubhub customer service department to be told that it is their policy periodBasically I did a stupid thing in clicking while in a rush finalizing a purchase by mistakeNow what argument can the consumer have when it is clearly stated in the policy that no orders can be cancelled that the consumer may be paying over or under the face value and my agreement to all of this was predetermined by me being on the website and clicking yes to the orderMy argument here is for the consumerStubhub states that the sellers are being protected by this policy of no refunds or cancellationsBut are they the ones being "protected"? As a business when a situation arises that would require special consideration why can you consider the facts and com
This website is very deceptive!!! My first ever experience with them was awfulI purchased two tickets to Phantom of the Opera, Atlanta, GA, in the morning of Saturday for same day night showI bought two tickets for the price of $plus $fee each for main floor seats and thought this was the cost of not bad seats (as it has been in the past for the similar event)I did not know beforehand that StubHub does not regulate or control prices hikes on part of their sellersSo when I printed the tickets out, I saw that the actual cost of the ticket was only $This is an outrageous mark up!! This level of mark up is totally criminal/illegal against state lawI don't mind paying more than the ticket price for good seats, but the two seats were at very first front view and very far leftWe couldn't see any anythingWhen I contacted the company to both complain and ask for an explanation and a solution, we got nothing more than "I'm sorry" and "that's just how we do business." type answersThey definitely do not care buyer's interest and rightsThere is no disclosure on how much the seller selling above the face value of a ticketAnd point to the wrong section of the theater for rough locations of the seatsThey definitely lose my businessStay away from this company, don't buy tickets without knowing what you will get and how much more you will pay more than the face value of ticketsThey are allowing and supporting sellers to do illegal thingsProtect your wallets and rights to know what you are paying for, never risk your wallet and joys of life to the business who allows seller to rip you off
I purchased event tickets from Stubhub.com on the evening of May 6, The transaction was complete, and my forms of payment were accepted, as evidenced by an email I received from Stubhub.com immediately thereafterSimultaneously, I received a second email from Stubhub.com, informing me that the sale was cancelled, my account was locked, and the tickets I had purchased had been released for sale to someone elseThrough their chat function, I asked their agent what had happenedThe agent could only confirm that my account indeed had been locked, the tickets released, and that I would be contacted by their security team in 24-hoursOne of my two forms of payment was a gift card, which had been purchased through a reputable 3rd party sellerI followed the instructions on the stubhub.com site, and the payment was properly credited to my account for this purchaseI paid the remainder of the purchase price with a credit card in my nameAs of now, I have no tickets, Stubhub has
I listed two concert tickets on the StubHub websiteThe tickets were for seats that were not togetherWhen I posted the tickets, I listed the seat numbers, in order to ensure that the purchaser would know the seats were not togetherStubHub's website allowed me to list these two tickets, that were not seated togetherThe tickets were sold to a person who was informed that the seats were not together, however, I received an email from StubHub stating that I would need to pay a 40% fee because the seats were not together
I sold tickets on StubHub weeks agoTheir terms and conditions state I will be paid via PayPal within days of receipt of the tickets by StubHubI have contacted StubHub times in the last week and have been told a special department has to reach out to me and they will do so within 24-hoursIt has been weeks and no one has contacted me and I have not been paidI cannot get any one in customer service to put me in contact with this deptAll I hear is that someone will reach out to meStubHub has committed a felony according to the State of California by taking my $2,worth of tickets on the pretense that they will pay me for them and not paying me for them
Hello, I was charged March 30th, with a fee of $I had posted tickets for saleI had given these tickets to a friend, but meanwhile there had been an offer put in by a potential buyerI received an email from StubHub on 3/30/stating that I would not be charged for anything until 3/31/if the post for the tickets were not canceled or taken down off of the websiteBut I was charged 40% of the ticket sales(that were never sold) immediately after they had sent me this email notificationSo not only am I being charged for the tickets, but I have also been charged a fee in advanceI contacted StubHub Customer Service and explained the issueThey said that I should not have been charged and that this was their mistakeThey said they would contact me regarding the issue but I have yet to hear from themI have This is absolutely ridiculous and completely unprofessional on their part! The potential “Buyer” AND StubHub did not lose any money because nothing was EVER s
So I was on you're websitei posted couple tickets up for sellOn Oct Yesterday on oct I was on you're website again to look at my ticket to see if I should change the price of the ticketsSo I started to change the setting of the price of the ticketThen I left my computer for about an hour or more still on you're site without submitting or confirming the price of how much I wanted to set the tickets forSo about hour or moreI have received a message on my email that the ticket has been sold for something a ticketFirst of all I didn't submit the ticket or confirm to place those ticket for that pricei was talking to you're 24/chat lineThey told me it automatic save it without my consent what so everI didn't even received a email saying my price of my ticket have changeNow that the lady telling me I have to pay a 40% fee of the buyer ticket which is greaterThis is *** honestly i'm trying to sell my ticket for the price I got them for not to end of ow
I bought two tickets for an NFL game from stubhub who "guaranteed" the best priceI found them on other websites for hundreds cheaper (including stubhubs $'fee')Stubhub will only allow me to sell them on their website for a tenth of what I paid, nor do they have any refund or return policyAt allDeath in the family? Too badMajor car accident on the way there? Oh wellBUYER BEWARE: DO NOT USE STUBHUB
I have wasted several hours over the last two days trying to reactivate my account which your automated system shut downJust spent minon the phone with Ron, your customer service rep, who could not re-activate my account due to too many email re-setsI attempted unsuccessfully to change my mailing / billing address and credit card on the website, but due to errors and poor web design, my changes could not be saved and eventually my account was deactivated and even customer service reps could not reactivate my accountThe fail-safe to protect against potential fraud / ID theft has resulted in this case in denying me the ability to use the serviceMost companies should be able to correct the error within minutesStubhub has not been able to correct it within hours / days
Stub Hub sold the incorrect seatsThey had the correct section and the correct row but, sold the wrong seats in that rowI tried contacted them numerous times to correct this issue for the buyer because of their errorThey finally contact the buyer the next day and still fail to resolve this issue as they said they need to think about itI do not understand why they would need to think about itThese seats are closer to the aisle and in the same row and section from stub hubs error to begin withI spend a good hours of the next hours trying to resolve this situation for the buyer and Stub Hub shows me zero support even though they made the errorOn one of the calls the customer service rep admits that I deactivated Loge Row 5-seats and left seats 13-available on Monday April 18th for *** playoffs game On another call they told me the name of one of my buyers and the section, row, and seat of the buyer that switched out of my seatsThere was definitely dish
I purchased tickets off of stub hub, and sold one before the game The two I kept did not work at the gate They claim I am responsible for the 3rd ticket, even though they were fraudulent! This is AFTER telling me during my first calls to the company that I would be refunded IN FULL! I will NEVER go through them again, and do not recommend anyone to, either!
On *** at 420pm I deleted a listing from the website(order # ***) (*** ** *** ***), I then printed out a new set of tickets(at 4:24pm) and proceeded to start going to the gameAt 4:I received an email from the company stated the tickets had been soldI contacted a customer service representative and explained the situation on a recorded line who advised me that the tickets were sold and the seller had the ticketsHe also advised me not to go to the game because that would cause a big problemhe also stated he would complete the sale online and process the paymentlater on that evening I checked my account and noticed that the payment was cancelledI again contacted a representative who stated that the tickets did not work and the sale was cancelledI again explained that I cancelled the order prior to my notification of the sale and that there must have been a software problem on their endThe male rep said he will open an investigation into the matter,
I purchased tickets for $1,to the *** *** ** *** *** at the *** *** *** *** on January 12, When I arrived to sit in my seats, someone was sitting in our seats with the same exact tickets purchased from Stub HubInitial On-site staff informed that this happens all the time with Stub Hub and that it is 'First ComeFirst Serve.", so since the other ticket holder arrived first...the seats were hisI stood in the aisle and was repeatedly harassed by both fans for obstructing their view and ** *** staff for standing in the aisleThe next two staff members told me the same thing the prior one informed meThen I was then told by a staff member that I needed to go to the *** *** office at *** **I told them that I would not go without the other ticket holder, but the ticket holder repeatedly refused to accompany me to *** ** and the staff refused to do anything about itIt wasn't until the 5th staff member, a retired police office, i
I have been selling *** *** *** tickets on Stubhub for over yearsMore specifically, they were SROs (Standing Room Only) ticketsI have been listing them the same exact way over the past yearsI have clearly presented the information and description of the ticket onto my listingI would also show courtesy by adding a disclosure saying “Standing Room Only”However, Stubhub recently reached out to me and said that a day after buying my tickets, a customer complained that he had no idea my tickets were SROsThis was despite the fact that I put the section (224), and the Row as “SRO” (This was the same exact way the tickets are presented on the *** website)I was told that my ALL of my Standing Room Tickets tickets that were sold are going to be canceled, which is detrimental to my business because it is unlikely I would be able to resell the ticket for anywhere near the price I previously sold them atAt the same time, Stubhub told me that I will be also needing
I used their online internet engine to list a pair of *** *** concert ticketI followed all their rules and listed my tickets, but somehow later the tickets got returned and the company charged me more than $*** for the return items fees, which is totally not acceptable, since the pair of tickets are selling for $***There shall be some discipline on how much they charged, even worse is that my tickets got returned with no reason, but because the buyer did not want them anymore
Just bought tickets realized I made a mistake on dates called within minutes of mistake and they told I'm an owner of the tickets but they'll relist them and then advised for me to sell them for about 40% of what I paid for them.......Have a son who loves baseball just got back to the states from doing a tour in Iraq and will be home Friday for a week leave and wanted to go to Sundays game but I bought the tickets to Thursday's gameThis was my 1st attempt to use this provider for tickets and not a very satisfied customer to say the least!!!!
When buying NFL tickets, fees went up about $per ticket in the middle of the process with no explanation I talked to a representative on the phone and they could not track the process Instead they had completely different ticket price numbers from what I had--this all confused the situationThese tickets were very expensive and the fees high as well--should have better service and a more stream-lined system
I sold some tickets on stubhub and was told that they must be shipped through UPS within hoursin order to make the deadline I had to use the UPS Drop box because by the time I got off work the UPS Store was already closedso I had the tickets in UPS' possesion hours before the deadlinebut later I came to find out by the time UPS emptied the Drop box it would make the shipping date a day later than the deadline.I explained to stubhub the situation, I told them if I waited until UPS opened the next morning I would still be late, all they had to say was that I should have found a store that was openAlso the buyer who purchased the tickets would have still received the tickets days before the event so it didn't impact there situation at allStub hub charged me $and said they would have to reroute my tickets back to meafter they contacted UPS and got everything rerouted I received the tickets after the date of the eventSo when everything was all said and done Stubhub charged me $325, I lost the original amount that I paid for the tickets, and the tickets were wasted, and I followed there shipping instruction exactly as they stated in the confirmation emailIf they don't want you to use the UPS drop box, then they should tell you thatI recommend that you do not use stubhub to resell tickets, because you never know what fee they might charge you
I attempted to use the Stub Hub website o 5/for the first time to sell ticketsI created an account on 5/9, attached my *** information and I listed my tickets for sale and indicated that I had the tickets in hand, so that whoever was going to buy them knew that I had them and could transfer them immediatelyI received two emails that day - 5/- indicating that my account was set up and my listing was set up (***)On 5/10, I checked my email to see if the tickets had soldI had no messages, so I was a little disappointed, but I figured I'd check again on 5/That morning, I noticed that late in the evening, I received an email that my ticket sale was cancelledI was confused because I didn't receive notification that any sale had occurredI checked my email, my junk mail and my trash, and there were no sale related emailsI can prove this by sending you screenshots and full access to my gmail accountI thought that perhaps the person who had supposedly purchase
I bought tickets via Stubhub for a concert in February (I was the buyer originally), I was not able to go so I resold them (as the seller)The individuals who bought the tickets from me, that I bought on Stubhub, claimed the tickets did not workFirst and far-most, in my opinion, their business model is the most unprofessional I have ever come across in my lifetimeWhen you sell tickets via Stubhub, you agree to their terms and conditionsInside that contact you agree that if there is any problem with your ticket transaction (even if someone lies and claims they do not work) it falls on the seller, not the buyerFor example, when I sold tickets, not only did they retract the amount of money I sold the tickets for, but they also installed feesThese fees they charge are due to the "work and troubles" their business faces when having to work out this investigation, which brings me to my next partYou also agree in the terms and conditions after selling these tickets that you lead
Today I made a mistakeA mistake that cost me $which I attempted to correct within the hour of foolishly making itI purchased tickets for a concert that is listed on the Stubhub website at times their face and available valueI called the stubhub customer service department to be told that it is their policy periodBasically I did a stupid thing in clicking while in a rush finalizing a purchase by mistakeNow what argument can the consumer have when it is clearly stated in the policy that no orders can be cancelled that the consumer may be paying over or under the face value and my agreement to all of this was predetermined by me being on the website and clicking yes to the orderMy argument here is for the consumerStubhub states that the sellers are being protected by this policy of no refunds or cancellationsBut are they the ones being "protected"? As a business when a situation arises that would require special consideration why can you consider the facts and com
This website is very deceptive!!! My first ever experience with them was awfulI purchased two tickets to Phantom of the Opera, Atlanta, GA, in the morning of Saturday for same day night showI bought two tickets for the price of $plus $fee each for main floor seats and thought this was the cost of not bad seats (as it has been in the past for the similar event)I did not know beforehand that StubHub does not regulate or control prices hikes on part of their sellersSo when I printed the tickets out, I saw that the actual cost of the ticket was only $This is an outrageous mark up!! This level of mark up is totally criminal/illegal against state lawI don't mind paying more than the ticket price for good seats, but the two seats were at very first front view and very far leftWe couldn't see any anythingWhen I contacted the company to both complain and ask for an explanation and a solution, we got nothing more than "I'm sorry" and "that's just how we do business." type answersThey definitely do not care buyer's interest and rightsThere is no disclosure on how much the seller selling above the face value of a ticketAnd point to the wrong section of the theater for rough locations of the seatsThey definitely lose my businessStay away from this company, don't buy tickets without knowing what you will get and how much more you will pay more than the face value of ticketsThey are allowing and supporting sellers to do illegal thingsProtect your wallets and rights to know what you are paying for, never risk your wallet and joys of life to the business who allows seller to rip you off
I purchased event tickets from Stubhub.com on the evening of May 6, The transaction was complete, and my forms of payment were accepted, as evidenced by an email I received from Stubhub.com immediately thereafterSimultaneously, I received a second email from Stubhub.com, informing me that the sale was cancelled, my account was locked, and the tickets I had purchased had been released for sale to someone elseThrough their chat function, I asked their agent what had happenedThe agent could only confirm that my account indeed had been locked, the tickets released, and that I would be contacted by their security team in 24-hoursOne of my two forms of payment was a gift card, which had been purchased through a reputable 3rd party sellerI followed the instructions on the stubhub.com site, and the payment was properly credited to my account for this purchaseI paid the remainder of the purchase price with a credit card in my nameAs of now, I have no tickets, Stubhub has
I listed two concert tickets on the StubHub websiteThe tickets were for seats that were not togetherWhen I posted the tickets, I listed the seat numbers, in order to ensure that the purchaser would know the seats were not togetherStubHub's website allowed me to list these two tickets, that were not seated togetherThe tickets were sold to a person who was informed that the seats were not together, however, I received an email from StubHub stating that I would need to pay a 40% fee because the seats were not together
I sold tickets on StubHub weeks agoTheir terms and conditions state I will be paid via PayPal within days of receipt of the tickets by StubHubI have contacted StubHub times in the last week and have been told a special department has to reach out to me and they will do so within 24-hoursIt has been weeks and no one has contacted me and I have not been paidI cannot get any one in customer service to put me in contact with this deptAll I hear is that someone will reach out to meStubHub has committed a felony according to the State of California by taking my $2,worth of tickets on the pretense that they will pay me for them and not paying me for them
Hello, I was charged March 30th, with a fee of $I had posted tickets for saleI had given these tickets to a friend, but meanwhile there had been an offer put in by a potential buyerI received an email from StubHub on 3/30/stating that I would not be charged for anything until 3/31/if the post for the tickets were not canceled or taken down off of the websiteBut I was charged 40% of the ticket sales(that were never sold) immediately after they had sent me this email notificationSo not only am I being charged for the tickets, but I have also been charged a fee in advanceI contacted StubHub Customer Service and explained the issueThey said that I should not have been charged and that this was their mistakeThey said they would contact me regarding the issue but I have yet to hear from themI have This is absolutely ridiculous and completely unprofessional on their part! The potential “Buyer” AND StubHub did not lose any money because nothing was EVER s
So I was on you're websitei posted couple tickets up for sellOn Oct Yesterday on oct I was on you're website again to look at my ticket to see if I should change the price of the ticketsSo I started to change the setting of the price of the ticketThen I left my computer for about an hour or more still on you're site without submitting or confirming the price of how much I wanted to set the tickets forSo about hour or moreI have received a message on my email that the ticket has been sold for something a ticketFirst of all I didn't submit the ticket or confirm to place those ticket for that pricei was talking to you're 24/chat lineThey told me it automatic save it without my consent what so everI didn't even received a email saying my price of my ticket have changeNow that the lady telling me I have to pay a 40% fee of the buyer ticket which is greaterThis is *** honestly i'm trying to sell my ticket for the price I got them for not to end of ow
I bought two tickets for an NFL game from stubhub who "guaranteed" the best priceI found them on other websites for hundreds cheaper (including stubhubs $'fee')Stubhub will only allow me to sell them on their website for a tenth of what I paid, nor do they have any refund or return policyAt allDeath in the family? Too badMajor car accident on the way there? Oh wellBUYER BEWARE: DO NOT USE STUBHUB
I have wasted several hours over the last two days trying to reactivate my account which your automated system shut downJust spent minon the phone with Ron, your customer service rep, who could not re-activate my account due to too many email re-setsI attempted unsuccessfully to change my mailing / billing address and credit card on the website, but due to errors and poor web design, my changes could not be saved and eventually my account was deactivated and even customer service reps could not reactivate my accountThe fail-safe to protect against potential fraud / ID theft has resulted in this case in denying me the ability to use the serviceMost companies should be able to correct the error within minutesStubhub has not been able to correct it within hours / days